Air India Complaints & Reviews

Dear team,

This is to get a clarification on the airlines responsibility.

Me and my family was planning to travel from sharjah to cochin through the indian airlines ix-412 on 15/08/2018 @ uae local time 02.05.

The flight started late around 20 minutes and on the time ofnarroval they have announced that the flight cannot land in the cok airport due to the rain and theh confirmed with an apology that the flight will be landed in trivandram and they will arrange a chart to the destination before 3 pm.

On believe of that we have get down in the airport and now they are claiming that there is no chart for us and we should go by our own expenses to the destination.

We are now blocked in the trivandram airport.

I'm from calicut and schedule to came cok for my baby medical assessment.

Please help us, we are almost 50 here. The air india express is not taking any responsibility.

Please help we are in trouble, i have given my number down

This to be highlited and bcc ed to the top authority also.

Thanks and regards,
Shajahan kp
[protected]

Including me 25 youngsters have got a job offer from Mr. Deepak M. He asked for an amount of rupees 3000 per head to register their name for this job. And he told that the amount would be refunded after 1 week. Unfortunately we believed him. He used to contact us by whatsapp and phone calls. He told that he is a trainee at AirIndia Banglore. He told us to gather in ### airport and he will reach there to see us. It was at 03/08/2018. After that his number is switched off.

My mother, a senior citizen (73 years) was to travel from new delhi to chicago on aug. 2, 2018 by ai 127. Owing to her old age and frequent cramps that she experiences in her calf muscles, we tried to ensure that she gets sufficient leg-room to stretch her legs by reserving a first row aisle seat (17 h) for her, for which we were charged an extra amount. This reservation of the special seat was done on july 13. To our horror, she was not given the reserved seat during the flight and had to be seated in discomfort for 15 hours. Despite her repeatedly requesting the staff and telling them that we had paid for the seat, she was not entertained. As if it was not enough, the staff did not provide her a feedback/complaint form for lodging a complaint despite her repeatedly asking for it. Travelling all by herself, and not knowing how to handle the situation, this kind of behaviour was no less than a harassment to her. Throughout the journey she had to bear the trauma of being seated uncomfortably and being treated with such disrespect. Such behaviour with a senior citizen is a shame to the company. I appeal for:
1. Apology
2. Refund of the charges paid for the seat
3. Compensation for all the harassment faced by my mother

Reference Transaction ID [protected]A, Date 22/03/2017, booklet economy(10 coupons upto 750km), total fare Rs 40, 000/-

My travel route is Jabalpur- Delhi, when I had purchased it on 22/03/2017, Jabalpur - Delhi sector was in the scheme, I have used 2 coupons on Jabalpur- Delhi sector, later redemption on this sector was cancelled, ie informed by esupersaverhelpdesk mail dated 15/04/2017.If the scheme is for one year how can jabalpur-delhi route be removed only after 24 days and the refund denied/not processed till date.It is the fault from your side ie Airindia.

I want full refund amount of 8 no unused coupons ie 4000X8=Rs 32000/-

I was advised by mail on 22/04/2017 in which esupersaverhelpdesk had advised to place for refund o[censored]nused 8 no of esupersaver coupons.I have placed the request for refund on17/01/2018, but till date it has not been refunded and the esupersaver help desk is not replying to my mail

(Gurvinder Singh Bhasin)

Attached communication with esupersaverhelpdesk

Re: Fw: eSuper Saver Ticket booking on 22/04/2017

EH
esupersaver helpdesk

Reply |
Mon 17-Apr-17, 12:27 PM
You

air india

Dear Sir/Ma'am,

Sorry to inform you again but at this point of time, redemption on Jabalpur stands withdrawn till further notice.
We can suggest you to either use it other cities or we can place refund request for your unused coupons.

Please let us know in case more information is required from our end.

Regards,
esupersaver helpdesk

On 04/17/17 11:30 AM, Japna Exports wrote:
When you had sold the e-coupan Jabalpur was shown .
I have used the coupan 2 times.
My travel city is between Jabalpur and Delhi.
You want me to use some other city.
I want to use between Jabalpur and Delhi only.
Pl let me know.

From: esupersaver.[protected]@airindia.in on behalf of esupersaver helpdesk
Sent: Saturday, April 15, 2017 2:14 PM
To: Japna Exports
Subject: Re: Fw: eSuper Saver Ticket booking on 22/04/2017

Dear Sir,

1. This is to reconfirm that the Booklet continues to be valid for one year

2. The Booklet bought can be utilised in over 200 sectors for Booklet - All Sectors - Economy. Details of the sectors mentioned on https://ota.airindia.in/esupersavermulti/pdf/AllSectorList.pdf

3. We are extremely sorry but, at this point of time, redemption on Jabalpur stands withdrawn till further notice.

regards
eSuperSaver Helpdesk

From: esupersaver.[protected]@airindia.in on behalf of esupersaver helpdesk
Sent: Saturday, January 20, 2018 4:06 PM
To: Japna Exports; Air India
Subject: Re: Refund amount o[censored]nused 8no esupersaver coupons

Reminder 2

Please refund amount of balance unused 8No coupons, as informed by you through your mail dt 22/04/2017 below, I do not wish to use it on any other sector.

Gurvinder Singh Bhasin

Re: Fw: eSuper Saver Ticket booking on 22/04/2017

EH
esupersaver helpdesk

Reply |
Mon 17-Apr-17, 12:27 PM
You

air india

Dear Sir/Ma'am,

Sorry to inform you again but at this point of time, redemption on Jabalpur stands withdrawn till further notice.
We can suggest you to either use it other cities or we can place refund request for your unused coupons.

Please let us know in case more information is required from our end.

Regards,

I was travelling from pune to delhi on 04/07/2018 via air india flight no: ai854, ticket no:[protected]c1, seat no:10d. I was having one number of check-in luggage. The luggage was in perfect condition when i handed over to air india for checked in at pune airport but found in damaged condition when i received the same at delhi airport. The damage was severe as the lock of the baggage was completely damaged as well as there were bruises, scratches and cuts all over the baggage. I immediately lodged a complaint regarding the same at delhi airport and got the complaint acknowledgement (No:11465 dated 05/07/2018). It was almost 1month over but still there was no resolution. Presently i got a reply from air india that these kind of damages are normal in nature. I quote from their mail "the kind of damage mentioned in the complaint come under normal wear and tear as per norms of baggage rules. We may apprise you that at times, baggage get stuck up on the moving conveyor belt which causes scratches or minor cut". I have went through their rules and regulations but no where i found that a broken lock comes under normal wear and tear. Please look into the matter and help me out.

Our flight from delhi to leh got delayed for 3 hours due to weather issues in leh.. We were in the flight only but the worst part was we were served really small sandwich one mango juice and one small water bottle. Thats it!! I mean sitting for 3 hrs n plus flight for 1:30 hrs we got only a piece of sandwich... Thats rude and really annoying..
Kindly improve on that..

I sent a shipment via India Post on the 2nd of July 2018 to USA with tracking number EW[protected]IN and it is still not delivered. I raised a complaint with India Post wherein the feedback says the shipment was handed over to Air India on 7th July. I have sent numerous shipments to USA before which I assume goes via Air India so what is the reason behind this delay? I am considering approaching the consumer courts to claim compensation as I’m starting to think the shipment was misplaced by your airline. India Post has stopped providing any sort o[censored]pdate now hence I have no choice but to contact you (truth be told I am somewhat prepared to not get a response from you as is the case with every government institution in India). Please find below the details and feedback from India Post:
1) Status:Others, Today Date:: 14/07/2018, Office Name::, Comments By(Name)::, Hence the case is taken up with Air India vide file no. INCCUB/EMS Dispatch/FR-OUT/097/07/18-19 dated 14/07/2018.
2) Status:Others, Today Date:: 14/07/2018, Office Name::, Comments By(Name)::, AWB No.[protected]
3) Status:Others, Today Date:: 14/07/2018, Office Name::, Comments By(Name)::, As reported by KOLKATA APTMO the said receptacle was handed over to the representative of Air India on 06/07/2018.
4) Status:Others, Today Date:: 14/07/2018, Office Name::, Comments By(Name)::, Flight schedule: AI 0021/AI 0173.
5) Status:Others, Today Date:: 14/07/2018, Office Name::, Comments By(Name)::, The article is bagged for USA on 04/07/18 vide bag no. INCCUB USSFOA A EN[protected]wt:7.3 Kg).

I had taken an Air India flight from Singapore to Thiruvananthapuram via Delhi. On reaching final destination my checked in baggages went missing, the authorities couldn't track them down the same day. Filed a complaint which was filled by the official himself where he made a mistake in the flights boarded which is to be noted. The statement made by the Thiruvananthapuram airpot manager seemed inappropriate, he stated that the airlines might have taken out the luggages as the flight might have been overloaded . It cost me over 31000 rupees for the ticket and i paid the airlines for taking me along with my belongings to reach my destination . At first the airlines promised to deliver the luggage to my residence, but the very next day they contacted to claim that Air India wasn't responsible for the missing luggage as they strongly claimed i wasn't a passenger of their flight AI381 . In their records i took a Silk Air flight from Singapore to Delhi and then from Delhi boarded an Air India flight. Air India cannot find my name in their passengers list . On the 17th of July they delivered my baggages still claiming that i wasn't their passenger and behaved as if they had done a favor. I demand a compensation for all the troubles and inconvenience the airlines caused me and my family and also an explanation on how my name disappeared from their passengers list

- Forwarded message -----
From: Paytm Care
To: [protected]@yahoo.com
Sent: Friday, 20 July 2018, 4:48:06 pm GMT+5:30
Subject: Re: RE: Regarding your query with Paytm Care (Reference No.:[protected]

Dear Avinash
?
Greetings from Paytm.

We understand you have concern regarding the refund for order id [protected]. Please accept our sincere apologies.

We are working on your concern and we will surely get back to you

We request your patience and understanding in this matter.

Regards
Paytm care

ref:_00D28dppr._5000K1IMs3K:ref

To

Cc / Bcc

----- Forwarded message -----
From: avinash pandita
To: [protected]@airindia.in
Sent: Friday, 20 July 2018, 5:50:45 pm GMT+5:30
Subject: Fw: Re: RE: Regarding your query with Paytm Care (Reference No.:[protected]

----- Forwarded message -----
From: Paytm Care
To: [protected]@yahoo.com
Sent: Friday, 20 July 2018, 4:48:06 pm GMT+5:30
Subject: Re: RE: Regarding your query with Paytm Care (Reference No.:[protected]

Dear Avinash
?
Greetings from Paytm.

We understand you have concern regarding the refund for order id [protected]. Please accept our sincere apologies.

We are working on your concern and we will surely get back to you

We request your patience and understanding in this matter.

Regards
Paytm care

ref:_00D28dppr._5000K1IMs3K:ref

Hi, I had booked for a Air India flight from Mumbai-Mangalore for the 16th August. This was booked in May 2018 and I read in the news that some passengers are outraged due to the cancellation of flight on this sector for 3 months. The reason for this cancellation is strange, TO CATER FOR HAJJ PASSENGERS. I'm a Muslim, but I do not expect this. Why can't the government arrange additional flights rather than cancelling scheduled flights?

Since I read this news, I've written to Air India, Called them for a resolution, but there's no proper response. Every time I call the customer service, they say I can request for a full refund, but I requested for another ticket as the fares have now gone high. They said I can contact the Airport office but this number is not answered at all. Sent 4 emails in 8 days, but no response. What a poor support? And this is our National carrier.

Today (16Jul, 2018) I tried to book ticket between Vijayawada and New Delhi.

Every time I tried to do so, the app proceeded through payment and after payment, the app acknowledged that the booking has failed and money had been deducted from my account. And this happened twice.

Since the booking failed, I tried to book the ticket through some 3rd party vendor .

But, 20mins after the booking, I got 2 e-mails acknowledging that 2 tickets have been booked and confirmed (PNRs: HSNWT and YH3XJ)

I spoke to the customer care centre for refund and the executive says that cancellation fees would be applied.

This is grossly unfair on your part to cheat the customers this way. How can you charge the customer for the ticket, whose booking has failed?

Request your kind intervention here.

Dear Sir
I have to update my frequent flyer no which i am not been able to do this after so many tries and request to air india frequent flyer department . I have to urgently book a ticket through freqent flyer points since as per the air india records it is showing that i am having two frequent flyer nos which as per policy i have to merge but despite so many requests nothing is happening, It has become very frustrating now since i am not able to update my frequent flyer records to book a ticket. thanks
Col arvind kaushish

On 15-Jul-2018, AI 417 was approx 3 hours late from Delhi on its way to Ranchi and reached Ranchi Airport at around 4 PM. The flight has official time of reaching Ranchi at around 1.10 PM.

I was travelling with my wife on this flight and had an onward journey to Rourkela from Ranchi (Hatia station). But, due to the flight delay, I missed my train Tapaswini Express 18451 from Hatia station (Ranchi) which departs at 3.55 PM.

I faced a lot of mental and physical trauma due to this event and only with a lot of pain was i able to book ticket on a different train and was able to reach Rourkela on the same day.

Is there no accountability of Air India for this misordeal I had to face?

1. I need refund of the ticket of the train which I missed.

2. In addition I would like to claim additional sum for the mental and physical trauma I had to suffer due to the airlines. There was no attempt from the airlines to pro-actively assess if any passenger had to suffer losses due to their mismanagement.

Thanks!
Dhananjay

Dear

I had booked a Domestic Airindia flight on 10/07/2018 from Mumbai to Lucknow.

While trying to make payment i had a Errror msg so i tried to book it again and this time message was successful payment but i had deduction twice.

while i try to contact Air india they told me to wait for minimum 14 days which is a half month a long time i cant wait that long as it is not my mistake Airinidia had deducted my charges.

Please arrange to refund the amount ASAP.

SHOEB NIHAL

[protected]

My name is swapnil patel
My family travelling from doha to Jamnagar Booking reference no (PNR): J1YNW

International flight reached at mumbai morniing 2 am and domestic flight is late due to operational reason.
Now ground staff refusing to take luggage. My family with two kids how can manage 10 hour all luggage, where they can stay ? No body giving proper answer, no cooperation from ground staff, rude talking with family by checkin staff, no respect of ladies and kids, I tried to call no body answering on phone,
Last 10 years worst experience ever with our own pride Airline Air india.
I am help less when my family called me arround 2 am morning, no body answering on international help desk, airport support staff ...
I have no word to express what my family suffer during this time...

I am travelling to singapore on 08th July from delhi flight no AI 382. All passenger name is bharat hinduja, anjali thadhani, Avni hinduja and Aayushi hinduja. I purchased Nadine for my Daughter at the time of booking the tickets. Post boarding the flight, I have been informed that basinet is not available. Such a disgusting, unprofessional and inhuman act of service it is!!! I paid and still not getting the service. Will soon lodge a complaint about you people in consumer coart...

Dear Customer Relations, Customer Relations

I am writing to you to raise an issue about: Flights - departure Mumbai- Stavanger on 12/june/2018 by flight SK 1876

The issue that I have experienced was: We missed our Air India flight from Mumbai to Stavanger, our boarding pass was created at 8.30 am whereas flight departure was of 9am, no assistance provided for quick security check in, on gate our boarding was denied. And we were asked how come boarding pass was generated at 8.30 am, why we were not accommodated to 10am flight.
Our international travel went on toss. We reached airport at 7am for 9am flight for delhi, where immegrattion to be done and international flight was from Delhi at 2.30pm for Stavanger with one hault. We had excess baggage of 8kg that was our only falut, which took initial time to come to conclusion that we have to add one more checkin baggage and pay for it, there was no guidance from floor attendant on how quickly it can be done, by the time we managed to create one additional bag of 10 kg, it was 8am. They started swiping our card, some technical issue with there swipe machine, so they started doing it manually, all these back n fro eaten up crucial time and end up creating boarding pass by 8.30am.
And when we reached at the gate by 8.50am, we were denied entry and was asked question to us that how come we were issued boarding pass after gate closing, and seing our international flight, why we were not asked to take next flight of 10am. Instead of gate attendant asking all these questions to boarding pass issuer or allowed us to board, he was questioning us and putting all blame to ground team.

So I want to raise a complaint that instead of issuing boarding pass at 8.30am for a 9am flight, why we were not guided correctly to take 10am flight. No assistance for security checkin, totally left all alone messing up with a family international travel. No guidance on next trip, as we were yelling at reception desk as we have got a new job in Stavanger, any how we have to travel, we can't risk our job. They were such thick skinned people at customer desk, no humanity, no consideration, no guidance! I had to buy on immediate basis Turkish airlines flight for same day, which costed me three tickets of total 1, 40, 000+ rupees, where as I had already purchased air India ticket of total 99, 000+ rs, got refund from Air India as no show of rupees 39, 000+
We lost so much money, so much peace of mind with Air India!

It occurred on: June 12th, 2018

I seek your help and guidance in raising this issue to right authority and getting us refund at earliest. I do understand, you serve in UK, but please do help me as now we are a permanent residence card holder in Norway

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ramesh Gupt

Booking reference and/or flight number: SK 1876
Reference:

B504, Forus Leilighets, Midtbergveien 1, 4314 Sandnes

Stavanger

4313

Hi,
We have cancelled a ticket booked online with reference number "[protected]",
Its been more than a month we have cancelled it and we haven't got any response from your department.

Traveller name:- mamatha rajanala.

The customer service department had no clue about the refund status and can't assist customers on the refund status.

I have no help in the world to find out the refund status. I need to know the status of this refund.

Flight no. Ai9617. Delhi to jabalpur. Booked by make my trip.
Journey date.28.6.2018.
Rajbir kaur.
Female
Age-59 years.
Was waiting for boarding at gate.42 of terminal 3, when we were told that the flight has been cancelled. I was travelling alone as a senior woman. But i was humiliated and harassed by air india officials as they told that we will not cancel the ticket and we will provide you alternate flight.
Alternate flight departed on 30.6.2018 at 18.00 hours, 26 hours behind schedule. I went back all the way back to my place with all my luggage. I spent almost 1000/- for my taxi fare.

I had a flight on 25/6 after my travel from DC . I had couple of extra luggage however I made a point too reach early to avoid any problems . I also upgraded my economy class tickets to business class thinking that the baggage allowed will increase. After some discussion the people at airport concluded that upgrading doesn’t upgrades baggage allowances so u need to pay extra. I was ready to do that I asked then I willl my extra baggage amount but then refund / cancel the upgradation as it is of no benefit to upgrade but at last I was with the words pay fast for ur extra luggage, we cannot refund for upgrading n do it fast else u would miss the flight, n loose all money u spent which is not accepted. I just accept a decent behaviour with passenger n just not waste their time n end forcing to pay quickly ( harassing mentally), I don’t want any refunds but They owe an apology atleast n make sure they don’t do this again. I was also astonished to know this is usual behaviour with every passenger who travel after a long journey with extra baggage