Air India Complaints & Reviews

I have traveled from the Birmingham, UK to Delhi from flight 0n 1st Dec-2016 in AI 114 and then I have to catch connection flight AI010 on 2nd Dec-2016. Birmingham to Delhi flight was reached at Delhi airport in time. But the flight from Delhi departs 5 hours late. could you believe it was a domestic flight?? no correct information has been given at Delhi airport or no food or any kind of arrangement has been done by the Air India. We reached...

I Rama Gupta, e ticket[protected]C1, travelled on 09 Jan 17 by AI 9631 from Delhi T3 to Rajkot.
On reaching Rajkot, my VIP suitcase brown colour containing personal belongings & valuables was missing. Complaint lodged with Air India at Rajkot .
No positive feedback on tracking my baggage when Contacted Air India officials on tele No given in receipt....

Hi team, i have booked two tickets under the said booking id (Nf[protected]) with travel date of 15th jan and 19th jan 2017. These tickets were booked to attend important family function. Now the flight has been cancelled by air india. When i spoke to them today (08th jan 2017) to support me with an alternate, they said they cannot support me over the call, for this i have to go to the airport to understand if airport air india team can help...

Planned to travel from vadodara to Delhi AI 820 on 7 Jan 2016 at 8.15 pm but was informed on telephone that flight is delayed by almost 4 hours at 7.30 pm which was of no use because already reached on time of check in. The most worst part was snacks packet which was worst I have eaten in my life. This helped me to finally decide that I will never fly with air india again...

I am one of the sufferers of flight AI635 28 dec 2016 mumbai to indore.

At time of booking flight, time of departure was 7:55 am from mumbai and arrival time at indore was 9:25 am.There were many changes to itinerary and finally you guys able to depart us from mumbai at 11:30 am. But you guys did brilliant job to land flight in indore at 12:25 pm considering flight was not cancelled ( While customer service at indore airport...

As per Flying Returns Programme of Air India, passengers can claim air miles for flights undertaken more than 180 days ago up to one year ago by sending a mail to airindiaretros.[protected]@iclployalty.com and attaching scanned copy of e-ticket with the mail (as mentioned in the website screenshot).

After my flying returns account[protected] was activated on 18-11-16, i sent an email seeking claim of miles for flights undertaken for...

This mail is with regard to pnrn:ylmbk, passenger name: ayalasomayajula .Sai gaurang, travel date:1/01/2017, air india, 839 scheduled time:20:55. Actually this ticket has been booked through agent but due to unavoidable circumstances at new delhi the passenger could not reach the airport on scheduled time, so there was no show for the flight. But immediately we spoke to the air india people who inturn said that the agent will refund the amount....

Sir,
First of all the flight( AI-153 ON[protected]from Delhi air port was supposed to start at 1:30 pm from New Delhi but instead started at 5:30. I complained to the ground staff and the airplane crew that am going to miss my connection flight to Amsterdam. They said they will put me on the next flight to Amsterdam. As soon as I landed in Vienna, I was advised to contact Austrian airlines but they sent me back to air India ground...

I travelled through Air India from EWR to HYD.
When I was trying to check in the two bags at CSI(Bombay Airport) only one of them was there and the other was missing. The people near Air India information desk raised a complaint (File number: BOMAI25288) and told me that the badge would be sent to my home address directly.
Today I received my bag only to find my new iPhone 7 to be lost. Attached is the invoice for the iPhone...

Dear service provider,

Pnr no JM36F I have booked a ticket from jaipur to abudhabi which is an international flight the booking site shows it to be a air india flight but when inquired I was told that it is airindia flight operated by airindia express so my baggage allowance is not as per international all wane of 30 kg but only 20 kg .the customer care directed me to go to make my trip dot com I don't know how they can decide...

AI-607 (Mumbai-Bangalore PNR YZ8C6) 04:55 pm, 25th Dec.
We were standing in the queue from 04:00-04:05, after sometime we ask at the counter and they said, it was closed and we need to talk to manager.
Manager doesn't have time to look at us and explain what next. She just shoo us away with wide eyes. we are not trespassers. understand customer handling before sitting as a manager.

I would like to highlight here.br...

I booked with Air India for three persons from Leh to Kolkata on 17 Oct, 2016.Our journey date is 27 August, 2017.Our PNR is J6920.E-ticket numbers are 098-[protected], 098-[protected]and098-[protected].Our journey consists of three flights AI-449(from Leh to Jammu), AI-9614(from Jammu to Delhi) and AI-20(from Delhi to Kolkata). But we have come know that Air India has cancelled/rescheduled AI-9614 making it impossible for us to catch AI-20.If...

Hello,
This is to bring to your notice, a complaint regarding the unprofessional and offensive behavior of your airport staff(Mr P. Chandra Bose) along with missuse of authority, at the Muscat international airport in Oman.

The incident took place on the 23rd of December'2016 at 8:30 pm (Oman time) at the check in counter for our flight-
AI 978 Muscat to Bengaluru.

Here is a description of the...

On the 26th a evening i booked a ticket from kolkata airport to dhaka bangladesh, by mistake there was a mistype in my spelling of the last name. Now since it is an international flight the spelling of my last name is now different in my ticket & my passport. I than called both makemytrip, where i had booked the tickets both the airline company & makemytrip the only way to amend the last name is to cancel the ticket & book it again. But since...

My frequent flying mileage no. Is —[protected]

1. My miles are compulsorily expiring on 31 dec 2016.
Iam trying to book new ticket against these miles but iam told to do kyc.
I have uploaded my passport and received otp on mobile and email one thousand times but on clicking verify otp button - nothing happens.

2. Is this some scam where you dont let people register for fpp and sell their miles...

I and my son flew Air India from Mumbai to Newark on AI 191. On arrival, none of the passengers got yheir luggage. The luggage was not loaded at Mumbai Airport. There is nothing on the website to locate the process of bag delay compensation. The calls and emails to Air India are unanswered. I have had to buy everything while her in newyork in the winters. I am looking for compensation for the delay of our luggage...

Flew from Mumbai air port on Dec 25th, 2016 i.e. today morning for an important work but stuck at Gwalior Airport because of non arrival of luggage. In chilling winter season it is becoming very difficult to do without any woolen clothes.

The visit is a short visit and every minute for me counts but simply wasting a lot of time for waiting at the airport. Its causing a lot mental pressure and stress.

Request...

Dear air india vigilance committee,
This mail is to bring your kind attention regarding the irresponsible treatment given to me while traveling through air india. I would like to brief my experience here in the mail. Here i am jotting down the few subjugations that faced during the last flight.

Because of the ai fault, i missed my two days o[censored]niversity attendance and faced many stressful situations, tiresome travel....

Hi, This is karanpreet n i have travelled to singapur yesterday through air india flight AI 342 from mumbai to singapur. On arrival we can to know the container which carry my laguage including many people is missing.. This is really a pathetic i came to singapor as tourist n have already planned for all the trip but i dont have any cloth to were, not sure what to do.. this is seriously a negligible mistake which is not accepted...Can you...

I had booked Air India ticket in August 2016 for my travel for date 7th January, 2017 thru Goibibo.

Due to sudden demise of my father I had to cancel this ticket and book new tickets on the same sector in the same flights/ same air line for date 16th December 2016 ( even at higher rates than my original booking).

I had flights for connecting sectors for onward journey with Indigo and Spicejet and they have given...