Air India Complaints & Reviews

This complaint is regarding the misbehaviour by staff at terminal3 gate no 2 at Indira gandhi international airport delhi on 19/3/2017 at 18:50hrs.The staff hid his I-card on asking for his name.the accompanying policeman also joined and gave his name as Mr.murarilal which was fake in my belief.He was highly arrogant and rude with the lady passengers travelling along with us.we had missed our flight by a whisker due to misguidance of the air India staff around.we being short of money and energy were discussing the frustration among ourselves but the aforesaid staff got into useless argument with us and Curtly replied that air India doesn't require passengers like us.He even abused profanities in murmur which he denied later.we were treated like we are at big guilt and we are travelling at his mercy .I request serious action against that staff at the earliest .my PNR for reference is YJ1KJ flight being AI0102 Delhi to Mumbai

Dear sir/madam,

I booked ten passengers tickets for my whole family for travelling from jodhpur to Chennai for travelling on 02.04.2017 which is refundable with booking id:FMN20E9B5P0 & PNR:YH3V9 & booking id:FMN20EAFP7Z & PNR:Y3YML at rs.4668 per ticket on 28.12.2016.i would like to cancel three passenger tickets because of some unavoidable, when I contacted your airindia customer care for the same they informing that will get only apporxly rs.500 per ticket out the whole amount but I was informed while that rs.2500 will deducated for cancellation on 28.12.2016 by your customer care persons but now they are charging something else.kindly look into this matter under your supervision and refund my the correct amount
please for your kind information I have sent several email to nodal officer, appellete authority email ids but there not a single reply from them which more shocking then anything else.do the needful immediately

thanks

gouthamchand

I travelled on air india ai330, from mumbai to hong kong via bangkok, on march 1st, 2017.
Boarding card was issued from mumbai to bangkok only, as they could not issue the onward. Baggage was to be checked in all the way to hong kong.
Unfortunately, the staff at the counter goofed up and checked in the bag only up to bangkok.
Came to know at the bangkok counter that i will have to get a thai visa, claim my bag and re-check. Had to do so, which caused great discomfort, extreme anxiety and of course, additional and unnecessary expense.
Want to claim compensation for the same. Attached are the boarding cards, thai visa receipts.

Please let me know how are you going to address and resolve this issue at the earliest.

Manisha khaiyam

I made a booking from bom to hyd before 2 months.before 2 days of travel, Air india call and told that they are rescheduling the flight after an hour from the actual departure time. but I will be missing the purpose of the trip because of this. I asked for earliest flight but they are not ready to provide.

They said that " if it's 61 minute we would be doing it free of cost as it's 60 mins only we can't do anything".

Air india made a reschedulement and still they don't want to bother about the customer.

Please do the needful.

I was supposed to take 7:35 ai852 flight from pune to del and afterwards i had to catch ai431 flight at 12:25 from del to lko. After reaching pune airport at 5:45 during check-in m getting to know that my flight is delayed for 3.5 hrs that means m going to miss my lko flight as well as my lko to gkp train as well of 3 pm. Not sure why ai is not improving.

We had booked Air India flight-AI 866 for 9:00AM on 02/03/17 from Mumbai to Delhi. We had a connecting flight from Delhi to Amritsar at 1:15 pm. The previous night we were notified that there would be a 1 hour delay in our Air India flight. On calling customer care we were told that if the flight was delayed more than 60 mins then we would be put on an earlier flight. We reached the airport 3 hours prior to departure time. On reaching the terminal we found that the flight was delayed by almost 2 hours despite reassurance from Air India officials at the airport that it would take off around 10 AM. The flight took off at 10:50 am and reached Delhi at 1:00 pm, thus we were unable to reach our connecting flight, which left without us. When we complained about the delayed flight at T2 terminal, Mumbai they told us the matter would be resolved only at the AI desk in Delhi after reaching. When we approached the help desk in Delhi, the manager told us they could not do anything except issue us a delayed flight certificate. They refused responsibility for the delayed flight and would not compensate us or put us on the next Air India flight to Amritsar. Their behaviour was unacceptable. Neither did talking on the phone to Air India Customer-care help. Because of this lax behaviour on the part of Air India, we had to book another flight on Jet airways on our own from our own pocket. We reached Amritsar after 5:30 pm. We had pre-booked a tour of amritsar starting from 2:30 pm and so missed most of the day's activites of the tour we had booked. We were a group of 7 and the irresponsibility on the part of Air India cost us very much on our pocket and our time. This was a very harrassing ordeal for us. No airline has ever treated us this way or caused so many problems without offering compensation. We demand full compenation for the delayed flight and for the flight tickets we had to purchase on our own at the Delhi Airport. We can provide further details once contacted by appropriate officials.

I had booked a flight on 27th March from Goa to Mumbai which was scheduled at 18:45, today when i checked my bookings i found that the flight timings has been changed to 22:50, which i was not even informed about. I called the customer care and they said they can change my flight to an earlier flight without me having to pay anything extra as it was mistake from their side. He told me to stay on call and then after sometimes he says that now you ticket says it was booked for a 22:50 flight so we can't change your flight and you will have to pay extra if you want to change. That was cheating on their side that they changed the flight timings there from their end to make money. I want to reschedule to an earlier flight which is at 3:15pm as it is not my mistake that they rescheduled it to 10:50pm. I will not pay any extra money for this. Please change my flight to an earlier flight at 3:15pm.

Dear Sir,

Ref. yr. mail regearding the refund. I observe that Air lines have not refunded the following.

1. Passenger Service Tax .
2. User development fees
I agree that i was late at Air port, but regret to say that the officer present at airport was under political pressure and was in a hurry to send the flight to Varanasi to carry politician to Delhi in same flight.
He could have done this when the flight had just landed in my presence.
Here I will say that our politician are for the public inconvenience not for the public convenience.
Please Forward this mail to AIRLINES AUTHORITIES, to advice to their officers to take care of public.

Dear sir
I have visited my native place in nov 2016, i wanted to return on 14 nov 2016 from varansi to mumabai, but there was no any direct flight available. But when i visited irctc wavesite ltc 80 fare was available via delhi, i booked and travel by air india ltc fare ticket. My office is not ready to reimberse full fare, is there any restriction of this type? In case of no direct flight availability how i have to manage my gerney please suggest.
B k nagar
Barc

In the above said subject, please let us know, why the travel agency rejecting the refund for booked ticket. my ticket reference no. 6XG7DK. We are unable to travel. So hereby I humbly requesting please give me the detailed response regarding for the said matter. My email id is [protected]@gmail.com. My flight no is A1934 from Dubai to Kochi. pls give reply

I travelled recently on your flight ai 342 from mumbai to singapore on 20 jan 2017. Yours wasn't the first choice in my flights but because you were the cheapest available for my timeline, i decided to go with you. This sentiment is something that i believe is shared very commonly amongst your fliers. First of all i was travelling with an infant and when i arrived at the check in counter about two and a half hour prior to take off the queue at the counter was never ending and only 4 staff members were allotted at the counters. There was no separate queue for passengers with infants or elderly people. After repeated shouting by many frustrated passengers few staff members were called in and those travelling to singapore were asked to check in before. The staff handling our check in of baggages was so slow that we were just done with our checkin about 30 mins prior to take off. We anyhow managed to board the flight just 5 mins prior to departure and took a sigh if relief. But our relief was so turned down into frustration again when one of my baggage went missing. It was a baggage that we checked in. We then made a complaint at singapore airport before moving out of the airport and then starts our trail of follow ups with the air india team. After not hearing from anybody for 2 days we decided to make a call back on the call centre number provided on our complaint form. They asked us to contact mumbai airport. After calling at mumbai airport (Making an isd call) we were turned back saying its the airlines responsibility to contact us so we again had to call back on the same number after which we were said that we will be updated on the same. Again after waiting for their call for 2 days we decided to call back the call centre this time we were advised to call some other call centre number and we did that and got the same reply every time that we would be contacted which never happened. I read online that after 21 days if the baggage is not found its considered as lost. So i waited till then and contacted the airlines again and to my surprise they asked me to send a mail to [email][protected]@airindiasin.com. Sg[/email] and [email][protected]@gmail.com[/email] on 8 feb. The next day i get a reply from them with some pictures of the bags asking me to check if its one of mine. Unfortunately none of them belonged to me so i reverted them but to no reply. I even provided images of my bag for their reference. After waiting for so many days i again called on the call centre number stating my issue and they were just asking me to contact here and there which i had already done in the past. This time they asked me to write to [email]call. [protected]@airindia.in[/email] and on 23 feb i get a reply from them to contact lost baggage services desk:[protected]@airindiasin.com. Sg which i had done way back. Thats it this was the last i heard from anybody from air india. P. S: i had to spend a lot of money calling on the call centers and even after daily sending them mails, following up with them i was left unattended each time. Why is it that i have to contact everybody? Is it not the airlines responsibility to attend to their customers? Is this what is customer service? I have repeatedly asked to proceed with the compensation formalities but nobody cares to give me a reply or listen to my complaint. Two years back i had lost my baggage while travelling with singapore airlines but their customer service was so good that i did not have to call them every time and was give compensation within the time frame as per their policy. This would be my last try with air india before going to consumer court. I think i will be the last person to take air india for my future travel and would advise others also the same. I would request your help in getting me justice in this case. Looking forward to a prompt response from you and your team.

Regards,
Ankita
[protected]@gmail.com, +[protected]

I travelled on 28 feb from madrid to Delhi by AI 136, seat no. 33D, on requesting for whiskey, after one peg, i was denied for further drinks by the senior air hostess stating as company policy, that she can not serve another drink until 4 hours.
This us the first air line which has this policy or that is what she said. In the other Airlines they never deny, as I have travelled a lot.

Dear Sir,

With Due respect I would like to bring to your notice the unprofessional conduct of your organization. With so much competition for customer centric industry as airlines the experience I had with you was a nightmare.
I had a flight from Surat – Delhi – Leh. I had booked the luggage from Surat (AI-490)to be delivered at Leh. Delhi – Leh flight (AI-445) on 14-01-17 @ 5:55 AM from Delhi reached Leh @ 7:15AM, The Luggage supposed to come with the Flight didn’t come. I was made to wait a full day at leh in such cold conditions without any warm clothing (packed in my luggage). I had to make my own arrangements to stay back at Leh and due to which I missed my reporting at my Trek camp for ChaddarTrek. I had to manage on my own without any help or concern from your airlines. Hope in future your men are more human to other unlucky travelers who chose to travel with you.
It should have been your duty to accommodate and arrange my baggage at the earliest. I received my belonging the next day[protected] @ 9:00 AM.
Firstly I think your should feel sorry and ashamed for your conduct.
Secondly I want my cost to be reimbursed and compensated for the harassment faced for your deeds.
Cost:
Hotel Stay – 6, 000/- (Stay at Leh from 14th to 15th morning 1 day)
Food -Rs. -900/-
Transport 2 times (Airport – Hotel – Airport) – Rs.900/-
Harassment – Rs. 10, 000/-.

Hope you don't bargaining on this and be bit shameful to pay for your deeds.

I attached Property Irregularity Report.

Best Regards,
Denis Bhutwala |
M +[protected] | E [protected]@yahoo.com |

I was travelling from New Delhi to Frankfurt on 22nd Feb 2017.
Flight No:AI 121
Seat No:17F
The unprofessional behaviour of the air hostess shocked me on two occasions:

1) I am a slow eater and so I was eating even after most passengers had finished.Hence indicated the air hostess to pick my tray later.However to my surprise, she came after a while and directly pulled my plate while I was eating the sweets and chatting with my neighbour. This was so rude and unprofessional.

2)I asked for napkins twice but she never came back to attend me. Later I went to the toiled and grabbed some tissue papers.
I could not note the name of the airhostess as she did not wear her name tag.

I am really ashamed that I have to lodge a complaint against Air India because I am an Indian.I am not sure if I could recommend AirIndia to my colleagues from Germany...

I bought a Hansen magnetic sunglass and gave it for powered glass change but th frame gave away. MRP is 4900. The item was bought from Kolkata domestic terminal in Nov 16 and it was Brand new while giving for the spectacle glass change into the frame here in Delhi! Regret that my 11000 spent for the spectacles glasses also is under stake for the want of a frame. Kindly advice for replacement!

Highly dis-satisfied with the behaviour of ground staff in check-in counter in kolkata airport. I m travelling from mumbai to silchar via kolkata. My PNR number is YEVSD.. My name is Somhita Bhattacharya.

Kolkata Airport is not having any baggage drop in counter. Even after having my boarding pass in hand I had to wait 45 mins for dropping my luggage. I am travelling with my laptop, tab & foods for my family.Because the bags are very small in size and so that the bags do not get tear off during my journey, i am carrying 3 hand baggage. There has been no issue in Mumbai airport, as we all know that a purse & laptop bag is not counted as a baggage.. However the same became a issue in Kolkata Airport. Here the staffs became so much rigid on d number of luggage, that my hand baggages had became a big issue.. They are not ready to listen to me. Not only this, they even said me that if I want to go for any competitor's airline, its not their problem.. It has been really very insulting, the misbehaviour the staffs did to me in front of all other passengers.
Is this the way, the staffs of Air India talks with its passengers?
Not only this, I was threatened at the end saying that if I travel in this way next time I will will not be allowed to travel.
There was one lady who was leading the argument & the other staffs were on her support.

I am travelling with Air India since many years, but every time I get this sort of behaviour from the ground staff in Kolkata Airport.

With this sort of insults, i would really prefer to travel with some other Airline instead of Air India.

I am doing service, and do belong to service industry. In our industry if any customer comes with any complaint or feedback, we try to solve the issue on immediate effect as it effects our brand image. Today the behaviour & threatning I got from Air India, i am compelled to think about the quality of service it holds. Is this the meaning of Alliance????

Will be looking forward for a reply
Trip ID: [protected]
Flight number: AI 9737
Seat number: 18F
[protected]@gmail.com

I have not get wheelchair for international flight due to which i miss my flight AI101. Im 90 years old. I get hearshed due to It. Mr Punit is on duity on That day. I get get ticket for next day by paying Rs14500. I miss flight due to the mistake of your worker Punit dated 2/11/16 at12.30 am. No one can give any reply of my complaint no021226 on Air India complaint book. So please tell me the status of my complaint.
Thanks,
Baldev Kaur Toor

Air India the so-called prestigious airline of India. Till the time you were disrespecting the passengers it was okay but now you are stealing money from your passenger's baggage. I know because of demonetization you are in problem but that doesn't mean you will steal the money from the baggage of your passenger. My Rs12000 of new 2000 notes were pilfered from the baggage. It is not a petty amount. Take responsibility.
Worst airline ever!!!

Myself and my wife were carrying ok tikets
Feb 13, 2017 from Kolkata to Blr. We were abruptly told at the chk in counter that the plane AI 774 was cancelled and they canceled our tsk and told us they will reimburse the 22000 freq flyer mileage.
No they refused to endorse the tickets.
We had to purchase tkts on jet airways and leave for Blr that day; cost us Rs 16000 plus
Another Rs 3000 for 14 kg excess baggage
That jet does not allow. Air India runs a shamefully inept airline. Deserve redress.

I have been interacting with Garga from AIr India Mumbai about the replacement regarding baggage damage.
It was inspected by Air India third party repair center and it is confirmed that the bag Skybags New York 72 Cm Spinner Trolley, cannot be repaired and has to be replaced.

Now Garga from AIr India is offering me some other company's TakeOff bag.
The cost of both these bags does not match at all and even the durability and looknfeel is also different.

As a customer I am only looking for Skybag, which was damaged.
But now there is no response from Air India which is wrong from customer prospective. They have been treating us if we want something from their table even if I am not worth it.

Can you please help me in this consumer grievance.
Its almost more than 2 month and still there is no conclusion.

Details are mentioned below:-
Baggage which was damaged :-
Skybags New York 72 Cm Spinner Trolley, Purple

Travelers Details :–
1. Ritesh Chaurasia - Self
2. Vishala Gupta - Wife
3. Raahil Chaurasia - Son 6 months old

Air India Complaint Details :-
1. DBR Number - 10
2. Travel Date - 29th Oct
3. Flight Number - AI 805

Third Party Repair Center Details :-
1. SPOC - Wilson
2. File Number - 76766