Air India Complaints & Reviews

Dear sir
I have visited my native place in nov 2016, i wanted to return on 14 nov 2016 from varansi to mumabai, but there was no any direct flight available. But when i visited irctc wavesite ltc 80 fare was available via delhi, i booked and travel by air india ltc fare ticket. My office is not ready to reimberse full fare, is there any restriction of this type? In case of no direct flight availability how i have to manage my gerney please suggest.
B k nagar
Barc

In the above said subject, please let us know, why the travel agency rejecting the refund for booked ticket. my ticket reference no. 6XG7DK. We are unable to travel. So hereby I humbly requesting please give me the detailed response regarding for the said matter. My email id is [protected]@gmail.com. My flight no is A1934 from Dubai to Kochi. pls give reply

I travelled recently on your flight ai 342 from mumbai to singapore on 20 jan 2017. Yours wasn't the first choice in my flights but because you were the cheapest available for my timeline, i decided to go with you. This sentiment is something that i believe is shared very commonly amongst your fliers. First of all i was travelling with an infant and when i arrived at the check in counter about two and a half hour prior to take off the queue at the counter was never ending and only 4 staff members were allotted at the counters. There was no separate queue for passengers with infants or elderly people. After repeated shouting by many frustrated passengers few staff members were called in and those travelling to singapore were asked to check in before. The staff handling our check in of baggages was so slow that we were just done with our checkin about 30 mins prior to take off. We anyhow managed to board the flight just 5 mins prior to departure and took a sigh if relief. But our relief was so turned down into frustration again when one of my baggage went missing. It was a baggage that we checked in. We then made a complaint at singapore airport before moving out of the airport and then starts our trail of follow ups with the air india team. After not hearing from anybody for 2 days we decided to make a call back on the call centre number provided on our complaint form. They asked us to contact mumbai airport. After calling at mumbai airport (Making an isd call) we were turned back saying its the airlines responsibility to contact us so we again had to call back on the same number after which we were said that we will be updated on the same. Again after waiting for their call for 2 days we decided to call back the call centre this time we were advised to call some other call centre number and we did that and got the same reply every time that we would be contacted which never happened. I read online that after 21 days if the baggage is not found its considered as lost. So i waited till then and contacted the airlines again and to my surprise they asked me to send a mail to [email][protected]@airindiasin.com. Sg[/email] and [email][protected]@gmail.com[/email] on 8 feb. The next day i get a reply from them with some pictures of the bags asking me to check if its one of mine. Unfortunately none of them belonged to me so i reverted them but to no reply. I even provided images of my bag for their reference. After waiting for so many days i again called on the call centre number stating my issue and they were just asking me to contact here and there which i had already done in the past. This time they asked me to write to [email]call. [protected]@airindia.in[/email] and on 23 feb i get a reply from them to contact lost baggage services desk:[protected]@airindiasin.com. Sg which i had done way back. Thats it this was the last i heard from anybody from air india. P. S: i had to spend a lot of money calling on the call centers and even after daily sending them mails, following up with them i was left unattended each time. Why is it that i have to contact everybody? Is it not the airlines responsibility to attend to their customers? Is this what is customer service? I have repeatedly asked to proceed with the compensation formalities but nobody cares to give me a reply or listen to my complaint. Two years back i had lost my baggage while travelling with singapore airlines but their customer service was so good that i did not have to call them every time and was give compensation within the time frame as per their policy. This would be my last try with air india before going to consumer court. I think i will be the last person to take air india for my future travel and would advise others also the same. I would request your help in getting me justice in this case. Looking forward to a prompt response from you and your team.

Regards,
Ankita
[protected]@gmail.com, +[protected]

I travelled on 28 feb from madrid to Delhi by AI 136, seat no. 33D, on requesting for whiskey, after one peg, i was denied for further drinks by the senior air hostess stating as company policy, that she can not serve another drink until 4 hours.
This us the first air line which has this policy or that is what she said. In the other Airlines they never deny, as I have travelled a lot.

Dear Sir,

With Due respect I would like to bring to your notice the unprofessional conduct of your organization. With so much competition for customer centric industry as airlines the experience I had with you was a nightmare.
I had a flight from Surat – Delhi – Leh. I had booked the luggage from Surat (AI-490)to be delivered at Leh. Delhi – Leh flight (AI-445) on 14-01-17 @ 5:55 AM from Delhi reached Leh @ 7:15AM, The Luggage supposed to come with the Flight didn’t come. I was made to wait a full day at leh in such cold conditions without any warm clothing (packed in my luggage). I had to make my own arrangements to stay back at Leh and due to which I missed my reporting at my Trek camp for ChaddarTrek. I had to manage on my own without any help or concern from your airlines. Hope in future your men are more human to other unlucky travelers who chose to travel with you.
It should have been your duty to accommodate and arrange my baggage at the earliest. I received my belonging the next day[protected] @ 9:00 AM.
Firstly I think your should feel sorry and ashamed for your conduct.
Secondly I want my cost to be reimbursed and compensated for the harassment faced for your deeds.
Cost:
Hotel Stay – 6, 000/- (Stay at Leh from 14th to 15th morning 1 day)
Food -Rs. -900/-
Transport 2 times (Airport – Hotel – Airport) – Rs.900/-
Harassment – Rs. 10, 000/-.

Hope you don't bargaining on this and be bit shameful to pay for your deeds.

I attached Property Irregularity Report.

Best Regards,
Denis Bhutwala |
M +[protected] | E [protected]@yahoo.com |

I was travelling from New Delhi to Frankfurt on 22nd Feb 2017.
Flight No:AI 121
Seat No:17F
The unprofessional behaviour of the air hostess shocked me on two occasions:

1) I am a slow eater and so I was eating even after most passengers had finished.Hence indicated the air hostess to pick my tray later.However to my surprise, she came after a while and directly pulled my plate while I was eating the sweets and chatting with my neighbour. This was so rude and unprofessional.

2)I asked for napkins twice but she never came back to attend me. Later I went to the toiled and grabbed some tissue papers.
I could not note the name of the airhostess as she did not wear her name tag.

I am really ashamed that I have to lodge a complaint against Air India because I am an Indian.I am not sure if I could recommend AirIndia to my colleagues from Germany...

I bought a Hansen magnetic sunglass and gave it for powered glass change but th frame gave away. MRP is 4900. The item was bought from Kolkata domestic terminal in Nov 16 and it was Brand new while giving for the spectacle glass change into the frame here in Delhi! Regret that my 11000 spent for the spectacles glasses also is under stake for the want of a frame. Kindly advice for replacement!

Highly dis-satisfied with the behaviour of ground staff in check-in counter in kolkata airport. I m travelling from mumbai to silchar via kolkata. My PNR number is YEVSD.. My name is Somhita Bhattacharya.

Kolkata Airport is not having any baggage drop in counter. Even after having my boarding pass in hand I had to wait 45 mins for dropping my luggage. I am travelling with my laptop, tab & foods for my family.Because the bags are very small in size and so that the bags do not get tear off during my journey, i am carrying 3 hand baggage. There has been no issue in Mumbai airport, as we all know that a purse & laptop bag is not counted as a baggage.. However the same became a issue in Kolkata Airport. Here the staffs became so much rigid on d number of luggage, that my hand baggages had became a big issue.. They are not ready to listen to me. Not only this, they even said me that if I want to go for any competitor's airline, its not their problem.. It has been really very insulting, the misbehaviour the staffs did to me in front of all other passengers.
Is this the way, the staffs of Air India talks with its passengers?
Not only this, I was threatened at the end saying that if I travel in this way next time I will will not be allowed to travel.
There was one lady who was leading the argument & the other staffs were on her support.

I am travelling with Air India since many years, but every time I get this sort of behaviour from the ground staff in Kolkata Airport.

With this sort of insults, i would really prefer to travel with some other Airline instead of Air India.

I am doing service, and do belong to service industry. In our industry if any customer comes with any complaint or feedback, we try to solve the issue on immediate effect as it effects our brand image. Today the behaviour & threatning I got from Air India, i am compelled to think about the quality of service it holds. Is this the meaning of Alliance????

Will be looking forward for a reply
Trip ID: [protected]
Flight number: AI 9737
Seat number: 18F
[protected]@gmail.com

I have not get wheelchair for international flight due to which i miss my flight AI101. Im 90 years old. I get hearshed due to It. Mr Punit is on duity on That day. I get get ticket for next day by paying Rs14500. I miss flight due to the mistake of your worker Punit dated 2/11/16 at12.30 am. No one can give any reply of my complaint no021226 on Air India complaint book. So please tell me the status of my complaint.
Thanks,
Baldev Kaur Toor

Air India the so-called prestigious airline of India. Till the time you were disrespecting the passengers it was okay but now you are stealing money from your passenger's baggage. I know because of demonetization you are in problem but that doesn't mean you will steal the money from the baggage of your passenger. My Rs12000 of new 2000 notes were pilfered from the baggage. It is not a petty amount. Take responsibility.
Worst airline ever!!!

Myself and my wife were carrying ok tikets
Feb 13, 2017 from Kolkata to Blr. We were abruptly told at the chk in counter that the plane AI 774 was cancelled and they canceled our tsk and told us they will reimburse the 22000 freq flyer mileage.
No they refused to endorse the tickets.
We had to purchase tkts on jet airways and leave for Blr that day; cost us Rs 16000 plus
Another Rs 3000 for 14 kg excess baggage
That jet does not allow. Air India runs a shamefully inept airline. Deserve redress.

I have been interacting with Garga from AIr India Mumbai about the replacement regarding baggage damage.
It was inspected by Air India third party repair center and it is confirmed that the bag Skybags New York 72 Cm Spinner Trolley, cannot be repaired and has to be replaced.

Now Garga from AIr India is offering me some other company's TakeOff bag.
The cost of both these bags does not match at all and even the durability and looknfeel is also different.

As a customer I am only looking for Skybag, which was damaged.
But now there is no response from Air India which is wrong from customer prospective. They have been treating us if we want something from their table even if I am not worth it.

Can you please help me in this consumer grievance.
Its almost more than 2 month and still there is no conclusion.

Details are mentioned below:-
Baggage which was damaged :-
Skybags New York 72 Cm Spinner Trolley, Purple

Travelers Details :–
1. Ritesh Chaurasia - Self
2. Vishala Gupta - Wife
3. Raahil Chaurasia - Son 6 months old

Air India Complaint Details :-
1. DBR Number - 10
2. Travel Date - 29th Oct
3. Flight Number - AI 805

Third Party Repair Center Details :-
1. SPOC - Wilson
2. File Number - 76766

On 8th of January, 2017, I booked ticket[protected] for travel cok-del on 13th Jan and del-cok on 24th Jan 2017. later on 12 january, I cancelled the ticket through toll free number as the timing was not suitable due to extreme cold in del. I was advised to contact the cok airport counter for a ticket for another flight. I had to pay full fare for the fresh ticket and I was advised to contact cok office for refund. The cok office in turn advised me to contact del office. On approaching the del office gave a Bombay office number. They told me to approach del office again. I am a frequent traveller on govt. work and am thoroughly disappointed with the response from air India office when a ticket is cancelled
I request that steps are taken to refund the ticket to my account of which debit card is used in this case, or through any other means.
My E-mail. [protected]@gmail.com

I was making journey from jeddah to delhi on 6 february 17 by flight number AI992 departure time 21:15 I had a trolley bag of about 30 kg put into a luggage .when I boarded Delhi then shaw lock was broken there I did not care seriously but from Delhi to Patna on 7 February 17 by AI409 some other passenger talked about their broken lock and missing luggage then I also thought about my broken lock and missing goods
I have lost my lots of goods please help me
Check how did it happen other wise people will lost belief on you I have also complained on Patna airport no one listened my complain
From
Ayaz Ahmad
Assistant professor
Nit Patna
[protected]
[protected]@gmail.com

I am really disappointed with jetairways. My friend booked ticket for me from makemytrip but god knows what happened at the time of booking the traveller name was my friend's name instead of mine. I called makemytrip to change the name but they told me to contact Air India (since the carrier was Air India). I called but they refused to do so and said it doesnot come under their policy. Why the hell can't you change the name??? Whats the big deal... Atleast you can give some kind of relaxation if not full money. E ticket no.: 098-[protected]

I am lodging another complaint against Air India due to them double charging me and my husband for our excess luggage. I had prepaid 8480 ruppes for the excess luggage and upon reaching the airport, the attendant at the counter says you have not paid for any excess luggage. They then hold our luggage behind the counter and do not give us our boarding passes. They say we need to wait at the airport counter until the manager comes in and that the Air India customer service line is not reachable so they cannot call to verify if we have paid. We show them the credit card statement showing that we have already paid for the luggage and they refuse to acknowledge that it is the luggage payment. We waited until the last minute and then they said either you pay an additional 20, 000 rupees if we want to board our flight otherwise we will miss it. After repeated emails and arguments with the customer service reps they have now refunded the 8, 480 rupees when they should have refunded the 20, 000 rupees. I need a refund ASAP. I am sick of the horrible behavior and the way you treat your loyal customers. I had been traveling with Air India for years but after this experience of being cheated and deceited I will NEVER AGAIN travel with you. I expect a refund and an apology as soon as possible. This matter has been lingering for too long and I do not have anymore patience to work with you politely. I am going to call my credit card company and explain your deceit and get all my money refunded whether you give it back to me or not. You should not harass your customers and hold them at ransom in such a manner. You are degrading the value of our country along with your own company's reputation.

I am expecting a refund immediately. Please let me know what information you require to do the needful. PNR: YNW0T

Thanks,
Manleen

I have a flight from delhi to blore AI 174 on 30th nov. I got the message from customer care that flight was delayed 15 mins. I already done web check in and reached at for bagage drop at 5:10 before 35 mins just to drop bagage. But there was attendent Mr. Gandhi did not allow me to board the flight and said boarding gate closed. And forced me to book another flight. I requested number of time but he did not allowed and talked bery rudely. I got the call from gate at 6:30 and flight was take off at 6:40. Why they did not allow me to board the same flight? Was that the intentionally did to me? Why that guy does not know how to talk to girl? Why they insulted me and forced me to go in another flight? Pl

My total checked in baggage was 26 kilograms and hand baggage was 0kg. The guy assisted me with boarding pass has said my checked in baggage allowance is only 15 kilo and I have to pay for additional 10kg. It's totally unfair and misleading the passengers as air india website provides the information that the domestic checked in baggage allowance is 25kg.

Please revert my additional payment of rupees 2, 650.

Even ticket no: 098-[protected]

Regards
Balasudhakar Nakka
[protected]

Dear Sir or Madam,

I have been emailing your Air India department regarding flights that were cancelled (see email chain below for full details) but am not getting any feedback from them.

Could you please look into this and resolve my case.

Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG

From: Mukesh Kapadia
Sent: 27 January 2017 19:03
To: [protected]@airindia.in; call.[protected]@airindia.in; call.[protected]@airindia.in
Cc: Mukesh Kapadia
Subject: Re: RES477852 update: Escalate your case against Air India


Dear Sir or Madam,

I am still waiting for your response on this matter. I had raised a query through Resolver and have provided necessary documents for the travel inconvenience we went through but not getting any feedback. I will escalate the problem through Resolver if I don't get any response from you. See below email chain on the inconvenience my wife and I went through when they cancelled our flight from Delhi to Rajkot on 2 consecutive days back in June 2016.

Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG

Dear Sir or Madam,
Can you forward all the documents to [protected]@airindia.in as you already have them.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:291c03e1c5459748d9b89c470b91ff6c[protected][protected][protected][protected]
24th October 2016 at 15:53
Dear Sir or Madam,
Please ignore our mails send to your earlier.
After consulting solicitors Air India takes a stand that Since our flight was delayed in domestic sector we will only be settling your claim as per the DGCA ruling and not the EC ruling.
To go ahead with the claim please forward your documents to [protected]@airindia.in.
Hope this clarifies your concern.
Kind Regards,
Air India Admin
-----Original Message-----
From: Admin
Sent: 24 October 2016 16:42
To: 'kishorkumar.[protected]@email.resolver.co.uk'
Subject: RE: RE: RE: Flight cancelled
Dear Sir or Madam,
Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.
We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.
Regards,
Kishorkumar Ashara
-----Original Message-----
From: Kishorkumar Ashara [mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 October 2016 09:17
To: Customer Relations - AIRINDIA; Admin BHX; Viswanath Panyam
Subject: RE: RE: RE: Flight cancelled
Dear Kailash Singh, UK Manager,
Y7WPP
I am writing to complain about an issue with Flights - departure UK.
I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.
Here is what happened: Departure airport:LHR Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara. This happened on June 16th, 2016
Departed LHR to RAJ (India) on Air India on 15/06/2016 at 12:30 arriving Delhi next day early morning at 01:30. Our connecting schedule flight from Delhi to Rajkot was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled. Accommodation provided for first night 16/06/2016 due to scheduled flight cancelled from Delhi to Rajkot. We were put on the next day flight 17/06/2016 at same time but this was cancelled as well. But they did not provide accommodation or food for the night of 16/06/2016. We ended up spending night at the airport. When we went to check in at the counter early morning we were informed that the flight has been cancelled again. After protesting and reporting to senior officials that we are old and suffering from diabetes, we were put on a flight to Mumbai then a later flight in the afternoon to reach our destination Rajkot 17:00 on 17/06/2016 - a day and half later
Please reply back via this email address, as I would like to keep all my communications in one place.
Yours sincerely,
Kishorkumar Ashara
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
RES477852
[protected][protected]
Here is the whole case history:
## 1. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: RE: RE: Flight cancelled
Date: 4th October 2016 at 10:59
Dear Sir,

Thank you for your reply.

Since the delay was in India you will be compensated as per DGCA ruling and to fulfil requirement.

Please get in touch with the concerned department via Email- [protected]@airindia.in.

We are also forwarding your request to them.

Kind Regards,

Air India Admin

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 04 October 2016 11:45
To: Admin
Subject: RE: RE: RE: Flight cancelled

Dear Sir or Madam,

Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.

We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8fba74df771f34709178d1d23bcd7b93
[protected][protected][protected]
[protected]---

3rd October 2016 at 14:11

Dear Sir,

Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).

Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.

Kind Regards,


Air India ADMIN

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled

Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852

Resolver Case Reference: RES477852


Resolver Case Reference: RES477852

## 2. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com
Subject: RE: RE: RE: Flight cancelled
Date: 4th October 2016 at 10:44
Dear Sir or Madam,

Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.

We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8fba74df771f34709178d1d23bcd7b[protected][protected][protected][protected]

3rd October 2016 at 14:11

Dear Sir,

Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).

Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.

Kind Regards,


Air India ADMIN

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled

Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852

Resolver Case Reference: RES477852
## 3. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: RE: Flight cancelled
Date: 3rd October 2016 at 14:11
Dear Sir,

Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).

Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.

Kind Regards,


Air India ADMIN

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled

Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852

Resolver Case Reference: RES477852
## 4. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled
Date: 20th September 2016 at 13:18
Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d[protected][protected][protected][protected]

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852
## 5. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_EON_Aug_Bill.pdf
Status: Completed
Date: 20th September 2016 at 13:08
## 6. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_Y7WPP_Itinerary.pdf
Status: Completed
Date: 20th September 2016 at 13:08
## 7. Document from me to company.
Document: Krishana Kishorkumar Ashara (Supporting Information) - KKA_Passport_[protected].pdf
Status: Completed
Date: 20th September 2016 at 13:07
## 8. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_Passport_[protected].pdf
Status: Completed
Date: 20th September 2016 at 13:05
## 9. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: Flight cancelled
Date: 16th September 2016 at 08:29
Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852
## 10. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com, [protected]@airindiauk.com, v.[protected]@airindiauk.com
Subject: Flight cancelled
Date: 13th September 2016 at 22:25
Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint
reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival
time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names
(if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
## 11. Document from me to company.
Document: Kishorkumar M. Ashara (Supporting Information) - KMA_Y7WPP.pdf
Status: Completed
Date: 13th September 2016 at 22:24
Resolver Case Reference: RES477852

From: Resolver (no reply)
Sent: 06 December 2016 05:00
To: [protected]@hotmail.com
Subject: RES477852 update: Escalate your case against Air India

You can now escalate your case with Air India

Do you want to escalate your case against
Air India?
Reference: RES477852

Hi Kishorkumar,

If you're not satisfied with how your complaint is going so far, you can now escalate your case against Air India to the next level.

If you have an ongoing conversation with Air India, we recommend you don't escalate your case yet, but continue communicating with them at the current level and take no action from this email.

Alternatively, you can close your case against Air India permanently by clicking 'close case'.
ESCALATE MY CASE
CLOSE MY CASE
Click [*|CASE_FILE_URL|*]here to see your case so far.

The Resolver team
[protected]@resolver.co.uk

I had travelled on an Air India flight (AI-803) on 1st January, 2017. After landing, I noticed a rip in check-in my bag which could have only been caused by mistreatment/mishandling of the baggage by airport/airline staff. I accordingly registered a complaint by sending an email to the customer service cell of Air India as per the information provided on their website (email - call.[protected]@airindia.in). I even attached a picture of the damaged suit-case along with the email.
After about 9 days I received a response from Air India customer cell, Bombay, asking me to forward my query to either of the two below mentioned email addresses:
- del.[protected]@airindia.in
- del.[protected]@airindia.in
I followed the instructions and forwarded my complaint to the above mentioned IDs. On 15th Jan, i.e., 6 more days later, my query was forwarded to BLR airport manager's email ID to investigate and respond.
That was the last communication I received from Air India. Since then, even after repeated reminders, I have not received any response from any of the teams or persons concerned to handle this matter. I am not even sure if they (Air India) look into such matters thinking they may be trivial. It was a brand new suitcase that was damaged in its first travel and there is no acceptable excuse to explain this.
Please help.