Air India Complaints & Reviews

Hello,
This is to bring to your notice, a complaint regarding the unprofessional and offensive behavior of your airport staff(Mr P. Chandra Bose) along with missuse of authority, at the Muscat international airport in Oman.

The incident took place on the 23rd of December'2016 at 8:30 pm (Oman time) at the check in counter for our flight-
AI 978 Muscat to Bengaluru.

Here is a description of the entire incident.
We waited in the check in line and a lady 2 passengers before us, was asked to leave in a very disrespectful manner shooing her away with his hand (treating her like a begger)
When our turn arrived, I enquired as to what the problem was, as she didn't speak a language that I or the staf[censored]nderstood; I found out she was asked to leave and prevented to receive her boarding pass, because she had excess baggage by 7-9kgs.
She was travelling alone, and didn't speak the language and didn't have enough riyals on her. The balance of money she had was only enough for about 3 kgs excess baggage.
She also didn't have any hand baggage on her. So I requested them very politely to accommodate this slight excess baggage as she doesn't have any hand baggage on her, which would have been very hospitable on their part. They said that's not possible and asked me not to interfere in the matter.
I told them that they showed very bad customer service by dismissing her offensively with their hand earlier, and should help the lady out a night before Christmas Eve, who's mostly going to meet her family for the holidays and who would miss her flight just because she was short of a few riyals.

My friend(Swetha) gave her hand bag to the lady so that she could accommodate some weight from the check in bag to hand bag.
And that's all that needed to be done!
Shift some weight. But the staff at the Air India check in counter, lacked that much courtesy to do the same. Because they did not care about a passenger missing their flight. And they had no training with hospitality or even basic decency of speaking with a woman, especially Mr P Chandra Bose- using his hand to gesture to leave.

This entire experience was unpleasant enough and thought a feed back would be most required, for which I asked Mr Bose his name. He responded with a sarcastic confidence and aggression and replied with his name.

Giving me dirty aggressive looks (which also took the smile of my face) he threatened to call security on me. He still had not checked the lady in by now, even after the weight got adjusted.
I told him he needs to check her in as there was only 70mins left for take off. But he instead prevented her from checking in, delayed other passengers in line, and called security on us because I decided to give a feedback about him and asked for his name.

His ego was clearly been damaged and he wanted to show us who's boss as he had been working there for over 20 years(so he can think that he owns the passengers)

Chandra bose spoke to the security police(from Oman) throughout in Arabic so that we won't understand and made us go to the side to react in an even more aggressive manner than when at the check in counter.
He tried to touch our passports and boarding passes.
He tried to intimidate us with his power of refusing us from boarding. Accusing us of interfering with his work(just because we helped out another passenger)
I don't even know if your staff can actually even refuse us boarding in their legal right when I have a valid ticket.
But for sure he was trying to delay us enough that we miss the flight and raise an issue with security.

He also warned us about not complaining against him, threatening again to refuse us boarding if we did.
Upon which I agreed to not complaint just so that we could make it for our flight.

Before boarding the aircraft, he intimidatingly shows us our boarding pass slip that was collected at the gate, to confirm our names as well, and again in a very threatening tone of voice. He tried to bully us throughout.

My friend and I felt threatened, harassed and intimidated by Mr P.chandra Bose along with the other staff with him at the counter and the security guard who seemed to also question us about asking for Bose's name.
I can't understand the power they(some Air India staff) think they have to go to such an extent of misbehavior and it would amaze me if they would be allowed to get away with it.

This has been my worst flying experience ever and have faced other difficulties with Air India in the past; but this incident was the worst of them.

My friend traveling with me (Swetha Harikrishnan) has already sent a formal complaint to your website, along with the Oman airport mail id. Have attached her letter of complaint Along with our ticket copy in this email.

Hoping to receive a response regarding the same at the earliest from your end.
We shall accordingly decide the next course of action to take, based upon your response in correcting the matter and an explanation regarding the behavior of Mr P. Chandra Bose.
Regards
Ami Shroff

On the 26th a evening i booked a ticket from kolkata airport to dhaka bangladesh, by mistake there was a mistype in my spelling of the last name. Now since it is an international flight the spelling of my last name is now different in my ticket & my passport. I than called both makemytrip, where i had booked the tickets both the airline company & makemytrip the only way to amend the last name is to cancel the ticket & book it again. But since the ticket was non refundable so i will be not given any refunds.
I spoke to both asked them i could mail them or go to their respective offices with my original documents & show them the proof. But they are insisting on the same, that would not be able to do so.
Now i'm asking them correct the spelling of the last name. Even air asia does i have enquiried. Now i request you to kindly help me in this regards.

My frequent flying mileage no. Is —[protected]

1. My miles are compulsorily expiring on 31 dec 2016.
Iam trying to book new ticket against these miles but iam told to do kyc.
I have uploaded my passport and received otp on mobile and email one thousand times but on clicking verify otp button - nothing happens.

2. Is this some scam where you dont let people register for fpp and sell their miles to others. I read in news there is something like this in newspaper. Iam forced to write to chief vigilance officer, air india to settle this matter of corruption.

Regards.

I and my son flew Air India from Mumbai to Newark on AI 191. On arrival, none of the passengers got yheir luggage. The luggage was not loaded at Mumbai Airport. There is nothing on the website to locate the process of bag delay compensation. The calls and emails to Air India are unanswered. I have had to buy everything while her in newyork in the winters. I am looking for compensation for the delay of our luggage

Flew from Mumbai air port on Dec 25th, 2016 i.e. today morning for an important work but stuck at Gwalior Airport because of non arrival of luggage. In chilling winter season it is becoming very difficult to do without any woolen clothes.

The visit is a short visit and every minute for me counts but simply wasting a lot of time for waiting at the airport. Its causing a lot mental pressure and stress.

Request you to help me in locating my luggage soon so that I can save my time and be relieved of stress.

Dear air india vigilance committee,
This mail is to bring your kind attention regarding the irresponsible treatment given to me while traveling through air india. I would like to brief my experience here in the mail. Here i am jotting down the few subjugations that faced during the last flight.

Because of the ai fault, i missed my two days o[censored]niversity attendance and faced many stressful situations, tiresome travel.

My frequent flyer number:[protected]

1. I called customer care on 11th of december regarding my baggage where they mentioned that i could carry 40 kg of check in luggage (Since i am a student). When i tried to checked in from chennai airport for the flight ai 539 on 13th of december, i was made to run from check in counter to duty manager office more than 3 times for carrying the luggage mentioned.
It took around more than 45 minutes to resolve and while checking in i submitted two bags out of which in ticket he (Might) put is as single luggage. But i do possess the tags for two check-in baggage.

2. Flight ai 539 got delayed, and i missed my connection flight from delhi to seoul (Icn). Around morning 3 a. M i was given asiana airlines ticket (Booked by air india executives, in delhi international terminal) scheduled on 14th december to travel. I was given a nice hotel to stay for, and i had a sigh of relief. Later, in that particular ticket, i noticed that they mentioned as only one baggage where i faced the problem.

On the time of check in, i requested duty manager to check the ticket for carrying my two pieces of luggage. He refused to do so and redirected me to inquire in the ticket counter. And while i asked the ticket counter, they redirected me to duty manager. This process was repeated, and an executive from air india was also tried to sort the problem out but in vain. My scheduled asiana flight was at 20:20 where i was made rambled from counter to gate g. No one heard my plea.

After i had raised my voice in the counter, i was given a new ticket on the next day to travel (Booked by the executives from the same ticket counter in ai 310 flight, departure on 15th december 2016).
All the times above mentioned, there was no mistake incurred by me. But, when i demanded the accommodation at the time of booking they said that they would provide later they refused to do so. They asked me to stay in the airport for the whole day without showing any responsibilities. They never allowed me to talk to any of the higher authorities.
Few conversations between the executives (Including duty manager) and i are below.

Me: sir, this is not my fault. I don't have money to stay
Ai executives: it's not our problem

Me: sir, please do the needful. I am suffering a lot because of this. Should i suffer because of the air india mistake?
Duty manager: (Thrown my ticket) do whatever you want to. We told you the things.

As proof, i request you to kindly check the cctv cameras from the time of arrival to the airport and the incidents happened till i left the airport.
Secondly, one of the duty managers asked whether i want milk (Might be humanitarian approach). Had they not committed the mistake why they are demanding such things?
Personally, they requested cisf people, who guarded the visitor's room for me to have a stay.

I had stressful travel throughout. No compensation from air india or an apology was sought.

It took me three days to write the things after thinking whether to write or not.

I just want you to inquire into this and do take actions or mail the steps you have taken against the irresponsible executives.

Regards,
Purushothaman nandagopalan,

Hi, This is karanpreet n i have travelled to singapur yesterday through air india flight AI 342 from mumbai to singapur. On arrival we can to know the container which carry my laguage including many people is missing.. This is really a pathetic i came to singapor as tourist n have already planned for all the trip but i dont have any cloth to were, not sure what to do.. this is seriously a negligible mistake which is not accepted...Can you...

I had booked Air India ticket in August 2016 for my travel for date 7th January, 2017 thru Goibibo.

Due to sudden demise of my father I had to cancel this ticket and book new tickets on the same sector in the same flights/ same air line for date 16th December 2016 ( even at higher rates than my original booking).

I had flights for connecting sectors for onward journey with Indigo and Spicejet and they have given full refund.
I called up Air India customer care and they advised to route the request through Goibibo which I did.

However Goibibo informed me today that Air lines has declined my request for refund.

Prayer :
Since I had to rescheule my journey due to sudden demise of my father which was beyond my control and had even booked new tickets through same airline and even at higher price, I am requesting for waiver of cancellation penalty which Air India should accept as they will use the vacated seats for earning additional money any ways.

My pnr no is joh3r my schedule when booked was
Ai 492 jaipur delhi departure 13.30 hrs
Ai 849 delhi pune departure 16.10 hrs
I recd a mail on 2.12.2016 informing schedule change of ai 492 to 16.00 hrs
Thus making it impossible for me to catch the ongoing flight. I contacted customer care they change flight to ai 853 now airindia is back to original schedule for ai 492 but now air india is refusing to change the ongoing flight to ai 849 instead of ai 853 air india informed that charges of rs.2000/- pp will be charged for this change. Why i should bear this amount for no fault of mine

I have traveled from Dallas to JFK New York London to Mumbai.
In USA it was Delta air lines up to Heathrow airport. Check in baggage status showing arrival at LHR on 19th.
From LHR it was Air India flight no. AI 130 and baggage didn't reach Mumbai on 20th December early morning.
Lodged complaint at Air India counter and they have suggested to contact a luggage customer care.
Luggage booking details are as below:

1) AI 0130 BOM 13D007 19Dec
DL 0030. LHR
DL 2110 ATL
[protected]

2) AI 0130 BOM 13CF08 19Dec
DL 0401. LHR
DL 3954 JFK
[protected]

The file number suggested by Air India staff in Mumbai was as below
1) BOMAI43767
2) BOMAI55460

Please update us the status and arrange to deliver the baggage at earliest.
Rgds
Deepak Sunil Rai
Mob: [protected]

Hi,

This is regarding Visa on Arrival - OK to board status updation in the booking... I have paid 6/- per visa towards visa deposit charges at the Oman airport and they gave me receipt for the same. This receipt itself is the proof confirms visa is deposited at Muscat airport.

Now tell me why Air India again charging me 1.5 rials per passenger to update this message in the booking? They should do this free of cost.
In fact this step is not at all required if passenger carries the copies of visa and visa deposit receipt. It is nothing but just making money... instead I could have sent by courier to the passenger just for 3 rials,
and passenger will have original visa in hand.

http://www.airindia.in/visa-on-arrival-for-gulf-countries.htm#au02

Airindia lost my luggage during my Vie-Del flight on 28th October 2016. Inititally I was told that the baggage was redirected to kathmandu and they will be soon shipping it to me. Later i heard that the luggage is stuck in Vienna, but 50 days from the day of travel, there is no information till the date.
I am back in Vienna now, I tried to approach Airindia officials at Vienna airport but they were not reachable.
The details are as follows:
Bag Tag Number : AI402655
Reference number: DELAI84523
Name : PADMANABHADAS / KRISHNA

I Rupali Sherekar was to board Air India flight number AI 664 on the 13th
of december 2016 at 16:55 from Goa airport to Mumbai(PNR *Z1JEW)* and had
a connecting flight of Air India from mumbai to Nagpur(PNR *Z1JER*) at
20:25 on the same day.
After boarding Flight 664 developed some snag and we were deplaned. A few
passengers were accomodated on a different flight and though I had a
connecting flight I had to wait, stand in the queue, issue a new boarding
pass and go through security check again.
The previously issued boarding passes were collected

The boarding pass mentioned the flight time as19:00 hrs but the flight took
off at 21:00 hrs.
During this period Air India did not once bother to ask the passengers for
refreshments. Only when few passengers qaurreled we were offered
refreshments at the store. In the flight also even water was not offered.

I had already missed the connecting flight and I was put on a flight from
Mumbai to Goa(AI664) which would fly on the *14th of Dec 2016 at 5:55 am.*

On reaching Mumbai there was no help or guidelines from Air India officials
regarding the arrangement of passengers like me.
We ourselves had to search for their office on the airport and meet them.
When they realized they couldnt put us off they agreed to put us up in a
hotel. At the counter we were told all hotels near the airport are full and
so we would be put up in the lounge.

This is a *complain regarding the total apathy shown by air India.*
*I lost a days leave.*
*I demand compensation as per rules from air India*

Hello Team,

Passenger Name : Miss Divranya Rambhi
Luggage Tag No : AI314335
PNR No : M-3XJLF

I travelled in Air India flight on 14th Dec night M-3XJLF from Singapore to Mumbai and Mumbai to Ahmedabad. I found my luggage missing ( Luggage Tag No : AI314335) and I loged the complaint for the same at Ahmedabad Airport and got the update that I will be receiving my luggage within 24 hours at my address. I have not received my luggage till date.

Air India never responded my calls too. I tried on landline no : [protected] and mobile no : [protected], All the time it keeps ringing and if they receive they used to hang up my call. From my very busy scheduled I called them for the whole day and for once they receive the call and they updated that after getting information they will call back. I received the update that my luggage has been dispatched from Singapore and will receive within 24 hours, I felt so relief.

I kept on waiting but i did not receive it so after 2 days I called back and I got the update that Still it is not dispatched from Singapore, they did not give any timeline, not given any specified information.

I want your response as earlier as possible as I am already losing my patience and had suffered enough.I am also going to file case in consumer court and expose your horrible services in social media. I need my luggage at as soon as possible as it contains many precious things for me.

Do the needful.

I had travelled from singapore to chennai on 12-December -2016.Due to weather problem the flight diverted to Bangalore.
I have taken my luggages in Bangalore.
The next day 13-Dember-2016 i have checked in my baggage in airindia flight to chennai.
But i haven't received the baggae in chennai.
I raised the complaint and got the PIR REPORT.
BUT STILL I HAVE'T GOT MY LUGGAGE.

TAG NUMBER AI152977

Just arrived from hyderabad to trivandrum via air india (Via chennai). My baggage was checked in at hyderabad, but it has not reached trivandrum. Air india cannot tell me where the baggage was left / forgotten / misplaced. Absolutely unacceptable because many passengers who came today by flight ai 988 to chennai and then by flight ai 967 have not received their luggage!

Ref : Ref. ID NO. AIBE28207036.

Dear Mam/Sir,
While booking a ticket for flight no. AI429 on dated 12/12/2016 through Air India's official website : book.airindia.in, the ticket cost amounting to Rs. 3647 has been deducted from my debit card but the required ticket has not been issued/booked as confirmed vide above Ref. ID No.

You are therefore requested to look into the matter and refund the booking amount to my debit card account at the earliest possible as I'm a student, under intimation to me.

Thanking You,
Yours Faithfully,
Manika Bisht
(Email id : [protected]@gmail.com)
(Contact no : [protected])

Dear Team,
i have one bad experience with Air India services, we reached airport on time around 8:30PM on 11th Dec, 2016, but received one SMS from Air India that flight AI 310 is delayed by 40 minutes, which departure time was 11:15AM.

we waited at airport and use to see the current status on flight display board. it was showing that flight is delayed and status was updated at 11:55 as "Open".

we entered and want to check in but crew member of Air India said that flight was on time and had departed already. so we miss the flight, we went to customer care of Air India, they said why dont you come to here for update. we said that we have came 2 times here but got same update that flight is delay.

so we waiting 4-5 hours to know what exactly happen with us. customer care said that we will reschedule your travel to 13th Dec, 2016 and you have to pay 6, 500 extra for the same.

we request your help to refund the cancellation amount with penalty to us.

Name: Susheel Kumar Joshi
Ticket no.[protected]
Travel date: 11th Dec, 2016
Time: 11:15 AM
Travel from: Delhi to Seoul
AIRLINE: AI/ZCX53

I had an Air India (AI 0024) flight from Delhi to Bombay on 11th Dec, 2016 at 6pm. I reached the airport at 5:10pm and was standing at "Air India All Domestic Flights Check-in counter." However, the check-in was from the international counter and I (along with few other passengers) had to rush to that counter. It was 5:15pm and I asked one officer if this is the right counter and that I might get late. I was told to stand in line. By the time I reached the counter, it was 5:27pm and though web checked in passengers are allowed half an hour prior, they said the counter is closed and that I should speak with the duty officer. The duty officer (Harnimrat Kaur) was not ready to accept that I was on time at the airport and that I wad told to stand in the line. In addition, she tried to blame it all on me and said I was not at the airport. The officer at the counter refused to speak on my behalf that I was at the counter on time. Though I had web checked in and had a mobile boarding pass, they did not allow me. I had to reschedule my flight which cost 14000 with no mistake of mine. Just because it is a governt organisation, doesnt mean they can do anything to increase business!!

I flied with Air India on 11 December 2016 from Delhi to Vienna (flight no. 153 at 14:55).

Due to continued aggressive air conditioning and low temperature it was one of the worst flights in my life and I fly for over 20 years. To get the picture, people were sitting in their winter jackets, with hats, scarfs and blankets on their heads. I have got cold and sore throat. Sitting over eight hours in one small space and not bening able to feel comfortable is terrible.

Even though I asked the crew two times to reduce it as it was freezing, nothing happened. I checked with people sitting around me and all of them had the same feeling. Specially people with small children.

On top of it, they serve "refreshment" which is fridge cold and almost un-eatable.

I cannot believe that the crew was so uninterested in making the flight comfortable for the passengers instead for themselves!

Maybe you should check how other flying companies take care of their customers.