Air India Complaints & Reviews

I am one of the sufferers of flight AI635 28 dec 2016 mumbai to indore.

At time of booking flight, time of departure was 7:55 am from mumbai and arrival time at indore was 9:25 am.There were many changes to itinerary and finally you guys able to depart us from mumbai at 11:30 am. But you guys did brilliant job to land flight in indore at 12:25 pm considering flight was not cancelled ( While customer service at indore airport claiming flight landed at 10:40 am and flight is on time ).

Delay of more than 3 hour 30 minutes from origin.

So I can believe you will continue same kind of service in future and I will definitely miss my connecting flights on 8 Feb 2017. Considering your nature of service I want full refund for my ticket and also you should give me compensation for flight AI635. One of your customer service representative confirmed that you are eligible to get compensation/refund for flight delay of more than 1 hour.

I tried contacting you guys on your call center email ids :- call.[protected]@airindia.in, call.[protected]@airindia.in and [protected]@airindia.in but no response from your side on my complaint. I waited more than a week for your response.

I want full refund and compensation.

As per Flying Returns Programme of Air India, passengers can claim air miles for flights undertaken more than 180 days ago up to one year ago by sending a mail to airindiaretros.[protected]@iclployalty.com and attaching scanned copy of e-ticket with the mail (as mentioned in the website screenshot).

After my flying returns account[protected] was activated on 18-11-16, i sent an email seeking claim of miles for flights undertaken for the past one year ie. from 18-11-15 to 18-11-16. However, the customer care executive (after i called on toll free number) informed me that i cannot claim miles beyond 180 days. Despite me informing them of the provisions on website, i was told that my request cannot be processed.

This mail is with regard to pnrn:ylmbk, passenger name: ayalasomayajula .Sai gaurang, travel date:1/01/2017, air india, 839 scheduled time:20:55. Actually this ticket has been booked through agent but due to unavoidable circumstances at new delhi the passenger could not reach the airport on scheduled time, so there was no show for the flight. But immediately we spoke to the air india people who inturn said that the agent will refund the amount. So when i cancelled the ticket the same day i have given a cash back of just 475 where as i have paid 6417/- at the time of booking. This is highly ridiculous.

The next ticket was booked again for the same flight, same passenger, travel date :02/01/2017 schedule time:20.55, but there was almost one hour delay from theirr side and the flight landed at 12pm at hyderabad without any fault on our part.But we didn't complain and we had to bear the inconvenience caused.

Now as it is not at all fair to cut 6000/- for no show due to unavoidable circumstances i requested them to consider and refund the ticket amount to the full extent, because the circumstances on first day was not in our hands as the circumstances were unavoidable the second day with the airlines people and caused flight delay.Airlines must change their refund policies as intentionally no passenger will miss the flight

Sir,
First of all the flight( AI-153 ON[protected]from Delhi air port was supposed to start at 1:30 pm from New Delhi but instead started at 5:30. I complained to the ground staff and the airplane crew that am going to miss my connection flight to Amsterdam. They said they will put me on the next flight to Amsterdam. As soon as I landed in Vienna, I was advised to contact Austrian airlines but they sent me back to air India ground crew. They could not get me on any flight for that night and could not find my baggage in the lost and found department. Finally after two hours, I collected my bags (one seriously damaged) and was sent to a hotel. I gave them all my contact details and asked them to inform me about my flight to Amsterdam. They asked me to come to the airport at 7 am the following morning. When I reached the airport at 6:30 am they informed that my flight was leaving in 7 minutes. They have not informed me or any of my fellow passengers to Amsterdam about this re-booking. All the air India staff was on leave and I could not contact anybody. I customer care service was terrible as they were constantly saying that they cannot help in my re-booking. After sitting in the airport for 8 hours and with no money or contact in hand I finally managed to take a ticket to Rotterdam via transavia for 182 euros. I am totally disappointed and hurt by the inhumane behavior of air India towards a passenger who was left alone in a foreign country with no aid what so ever. If am not given the compensation and the proper explanation with an apology I am going to take this matter to Director general Civil Aviation. I want a response as soon as possible. I have the images of all the boarding passes and the tickets and flight details.
Sincerely,
Manju Bhamidipati

I travelled through Air India from EWR to HYD.
When I was trying to check in the two bags at CSI(Bombay Airport) only one of them was there and the other was missing. The people near Air India information desk raised a complaint (File number: BOMAI25288) and told me that the badge would be sent to my home address directly.
Today I received my bag only to find my new iPhone 7 to be lost. Attached is the invoice for the iPhone that I recently purchased. Its a new phone (jet black 128 GB) and I kept it along with the whole box.
Also there is no mark of opening of the lock and also there is no recipe from the checking department, but they did check as the covers of the soaps that I brought were distorted.

Hence, I kindly request into this matter as it costed me 800$ which I worked very hard to earn and would be a bad remark even on your airlines.

Dear service provider,

Pnr no JM36F I have booked a ticket from jaipur to abudhabi which is an international flight the booking site shows it to be a air india flight but when inquired I was told that it is airindia flight operated by airindia express so my baggage allowance is not as per international all wane of 30 kg but only 20 kg .the customer care directed me to go to make my trip dot com I don't know how they can decide about the change in baggage allowance in this way they are spoiling the reputation of air india and will lead to loss of loyal customers . Kindly look into the matter and allow the baggage as per international flight rules of airindia.

AI-607 (Mumbai-Bangalore PNR YZ8C6) 04:55 pm, 25th Dec.
We were standing in the queue from 04:00-04:05, after sometime we ask at the counter and they said, it was closed and we need to talk to manager.
Manager doesn't have time to look at us and explain what next. She just shoo us away with wide eyes. we are not trespassers. understand customer handling before sitting as a manager.

I would like to highlight here.
1. Security at the entrance, who checks the ticket – he would have seen the time, he didn’t say that we were late or anything
2. The guy who was standing at the queue. I asked him you have mentioned E014 against my flight then why is everybody standing in the same queue. He said that doesn’t matter, you can go to any counter when your turn comes. Why didn’t he highlight that it was closed
3. If the checkin was closed, why was my flight number mentioned against the counter
4. The person at the counter in the next gate who told us that we need to get a letter. Are you not sure of the process to be followed?
5. The Manager – don’t you have 5 min to listen to our grievance, which is quite natural in this case I guess and another 3 min to explain what should be our next course of action.

Who and how are you going to compensate me for the money lost, time lost and the emotional disturbance caused to us. This loss is not going to leave us anytime soon.

I booked with Air India for three persons from Leh to Kolkata on 17 Oct, 2016.Our journey date is 27 August, 2017.Our PNR is J6920.E-ticket numbers are 098-[protected], 098-[protected]and098-[protected].Our journey consists of three flights AI-449(from Leh to Jammu), AI-9614(from Jammu to Delhi) and AI-20(from Delhi to Kolkata). But we have come know that Air India has cancelled/rescheduled AI-9614 making it impossible for us to catch AI-20.If it be so how they could issue such a ticket for Leh to Kolkata.I find that on 27 August, 2017 Air India has a flight AI-446 from Leh to Delhi.We requested them to accommodate us on flight AI-446 so that we could catch AI-20 as per our itinerary.But so far their call centre executive failed to offer us any suitable satisfactory solution.

Hello,
This is to bring to your notice, a complaint regarding the unprofessional and offensive behavior of your airport staff(Mr P. Chandra Bose) along with missuse of authority, at the Muscat international airport in Oman.

The incident took place on the 23rd of December'2016 at 8:30 pm (Oman time) at the check in counter for our flight-
AI 978 Muscat to Bengaluru.

Here is a description of the entire incident.
We waited in the check in line and a lady 2 passengers before us, was asked to leave in a very disrespectful manner shooing her away with his hand (treating her like a begger)
When our turn arrived, I enquired as to what the problem was, as she didn't speak a language that I or the staf[censored]nderstood; I found out she was asked to leave and prevented to receive her boarding pass, because she had excess baggage by 7-9kgs.
She was travelling alone, and didn't speak the language and didn't have enough riyals on her. The balance of money she had was only enough for about 3 kgs excess baggage.
She also didn't have any hand baggage on her. So I requested them very politely to accommodate this slight excess baggage as she doesn't have any hand baggage on her, which would have been very hospitable on their part. They said that's not possible and asked me not to interfere in the matter.
I told them that they showed very bad customer service by dismissing her offensively with their hand earlier, and should help the lady out a night before Christmas Eve, who's mostly going to meet her family for the holidays and who would miss her flight just because she was short of a few riyals.

My friend(Swetha) gave her hand bag to the lady so that she could accommodate some weight from the check in bag to hand bag.
And that's all that needed to be done!
Shift some weight. But the staff at the Air India check in counter, lacked that much courtesy to do the same. Because they did not care about a passenger missing their flight. And they had no training with hospitality or even basic decency of speaking with a woman, especially Mr P Chandra Bose- using his hand to gesture to leave.

This entire experience was unpleasant enough and thought a feed back would be most required, for which I asked Mr Bose his name. He responded with a sarcastic confidence and aggression and replied with his name.

Giving me dirty aggressive looks (which also took the smile of my face) he threatened to call security on me. He still had not checked the lady in by now, even after the weight got adjusted.
I told him he needs to check her in as there was only 70mins left for take off. But he instead prevented her from checking in, delayed other passengers in line, and called security on us because I decided to give a feedback about him and asked for his name.

His ego was clearly been damaged and he wanted to show us who's boss as he had been working there for over 20 years(so he can think that he owns the passengers)

Chandra bose spoke to the security police(from Oman) throughout in Arabic so that we won't understand and made us go to the side to react in an even more aggressive manner than when at the check in counter.
He tried to touch our passports and boarding passes.
He tried to intimidate us with his power of refusing us from boarding. Accusing us of interfering with his work(just because we helped out another passenger)
I don't even know if your staff can actually even refuse us boarding in their legal right when I have a valid ticket.
But for sure he was trying to delay us enough that we miss the flight and raise an issue with security.

He also warned us about not complaining against him, threatening again to refuse us boarding if we did.
Upon which I agreed to not complaint just so that we could make it for our flight.

Before boarding the aircraft, he intimidatingly shows us our boarding pass slip that was collected at the gate, to confirm our names as well, and again in a very threatening tone of voice. He tried to bully us throughout.

My friend and I felt threatened, harassed and intimidated by Mr P.chandra Bose along with the other staff with him at the counter and the security guard who seemed to also question us about asking for Bose's name.
I can't understand the power they(some Air India staff) think they have to go to such an extent of misbehavior and it would amaze me if they would be allowed to get away with it.

This has been my worst flying experience ever and have faced other difficulties with Air India in the past; but this incident was the worst of them.

My friend traveling with me (Swetha Harikrishnan) has already sent a formal complaint to your website, along with the Oman airport mail id. Have attached her letter of complaint Along with our ticket copy in this email.

Hoping to receive a response regarding the same at the earliest from your end.
We shall accordingly decide the next course of action to take, based upon your response in correcting the matter and an explanation regarding the behavior of Mr P. Chandra Bose.
Regards
Ami Shroff

On the 26th a evening i booked a ticket from kolkata airport to dhaka bangladesh, by mistake there was a mistype in my spelling of the last name. Now since it is an international flight the spelling of my last name is now different in my ticket & my passport. I than called both makemytrip, where i had booked the tickets both the airline company & makemytrip the only way to amend the last name is to cancel the ticket & book it again. But since the ticket was non refundable so i will be not given any refunds.
I spoke to both asked them i could mail them or go to their respective offices with my original documents & show them the proof. But they are insisting on the same, that would not be able to do so.
Now i'm asking them correct the spelling of the last name. Even air asia does i have enquiried. Now i request you to kindly help me in this regards.

My frequent flying mileage no. Is —[protected]

1. My miles are compulsorily expiring on 31 dec 2016.
Iam trying to book new ticket against these miles but iam told to do kyc.
I have uploaded my passport and received otp on mobile and email one thousand times but on clicking verify otp button - nothing happens.

2. Is this some scam where you dont let people register for fpp and sell their miles to others. I read in news there is something like this in newspaper. Iam forced to write to chief vigilance officer, air india to settle this matter of corruption.

Regards.

I and my son flew Air India from Mumbai to Newark on AI 191. On arrival, none of the passengers got yheir luggage. The luggage was not loaded at Mumbai Airport. There is nothing on the website to locate the process of bag delay compensation. The calls and emails to Air India are unanswered. I have had to buy everything while her in newyork in the winters. I am looking for compensation for the delay of our luggage

Flew from Mumbai air port on Dec 25th, 2016 i.e. today morning for an important work but stuck at Gwalior Airport because of non arrival of luggage. In chilling winter season it is becoming very difficult to do without any woolen clothes.

The visit is a short visit and every minute for me counts but simply wasting a lot of time for waiting at the airport. Its causing a lot mental pressure and stress.

Request you to help me in locating my luggage soon so that I can save my time and be relieved of stress.

Dear air india vigilance committee,
This mail is to bring your kind attention regarding the irresponsible treatment given to me while traveling through air india. I would like to brief my experience here in the mail. Here i am jotting down the few subjugations that faced during the last flight.

Because of the ai fault, i missed my two days o[censored]niversity attendance and faced many stressful situations, tiresome travel.

My frequent flyer number:[protected]

1. I called customer care on 11th of december regarding my baggage where they mentioned that i could carry 40 kg of check in luggage (Since i am a student). When i tried to checked in from chennai airport for the flight ai 539 on 13th of december, i was made to run from check in counter to duty manager office more than 3 times for carrying the luggage mentioned.
It took around more than 45 minutes to resolve and while checking in i submitted two bags out of which in ticket he (Might) put is as single luggage. But i do possess the tags for two check-in baggage.

2. Flight ai 539 got delayed, and i missed my connection flight from delhi to seoul (Icn). Around morning 3 a. M i was given asiana airlines ticket (Booked by air india executives, in delhi international terminal) scheduled on 14th december to travel. I was given a nice hotel to stay for, and i had a sigh of relief. Later, in that particular ticket, i noticed that they mentioned as only one baggage where i faced the problem.

On the time of check in, i requested duty manager to check the ticket for carrying my two pieces of luggage. He refused to do so and redirected me to inquire in the ticket counter. And while i asked the ticket counter, they redirected me to duty manager. This process was repeated, and an executive from air india was also tried to sort the problem out but in vain. My scheduled asiana flight was at 20:20 where i was made rambled from counter to gate g. No one heard my plea.

After i had raised my voice in the counter, i was given a new ticket on the next day to travel (Booked by the executives from the same ticket counter in ai 310 flight, departure on 15th december 2016).
All the times above mentioned, there was no mistake incurred by me. But, when i demanded the accommodation at the time of booking they said that they would provide later they refused to do so. They asked me to stay in the airport for the whole day without showing any responsibilities. They never allowed me to talk to any of the higher authorities.
Few conversations between the executives (Including duty manager) and i are below.

Me: sir, this is not my fault. I don't have money to stay
Ai executives: it's not our problem

Me: sir, please do the needful. I am suffering a lot because of this. Should i suffer because of the air india mistake?
Duty manager: (Thrown my ticket) do whatever you want to. We told you the things.

As proof, i request you to kindly check the cctv cameras from the time of arrival to the airport and the incidents happened till i left the airport.
Secondly, one of the duty managers asked whether i want milk (Might be humanitarian approach). Had they not committed the mistake why they are demanding such things?
Personally, they requested cisf people, who guarded the visitor's room for me to have a stay.

I had stressful travel throughout. No compensation from air india or an apology was sought.

It took me three days to write the things after thinking whether to write or not.

I just want you to inquire into this and do take actions or mail the steps you have taken against the irresponsible executives.

Regards,
Purushothaman nandagopalan,

Hi, This is karanpreet n i have travelled to singapur yesterday through air india flight AI 342 from mumbai to singapur. On arrival we can to know the container which carry my laguage including many people is missing.. This is really a pathetic i came to singapor as tourist n have already planned for all the trip but i dont have any cloth to were, not sure what to do.. this is seriously a negligible mistake which is not accepted...Can you...

I had booked Air India ticket in August 2016 for my travel for date 7th January, 2017 thru Goibibo.

Due to sudden demise of my father I had to cancel this ticket and book new tickets on the same sector in the same flights/ same air line for date 16th December 2016 ( even at higher rates than my original booking).

I had flights for connecting sectors for onward journey with Indigo and Spicejet and they have given full refund.
I called up Air India customer care and they advised to route the request through Goibibo which I did.

However Goibibo informed me today that Air lines has declined my request for refund.

Prayer :
Since I had to rescheule my journey due to sudden demise of my father which was beyond my control and had even booked new tickets through same airline and even at higher price, I am requesting for waiver of cancellation penalty which Air India should accept as they will use the vacated seats for earning additional money any ways.

My pnr no is joh3r my schedule when booked was
Ai 492 jaipur delhi departure 13.30 hrs
Ai 849 delhi pune departure 16.10 hrs
I recd a mail on 2.12.2016 informing schedule change of ai 492 to 16.00 hrs
Thus making it impossible for me to catch the ongoing flight. I contacted customer care they change flight to ai 853 now airindia is back to original schedule for ai 492 but now air india is refusing to change the ongoing flight to ai 849 instead of ai 853 air india informed that charges of rs.2000/- pp will be charged for this change. Why i should bear this amount for no fault of mine

I have traveled from Dallas to JFK New York London to Mumbai.
In USA it was Delta air lines up to Heathrow airport. Check in baggage status showing arrival at LHR on 19th.
From LHR it was Air India flight no. AI 130 and baggage didn't reach Mumbai on 20th December early morning.
Lodged complaint at Air India counter and they have suggested to contact a luggage customer care.
Luggage booking details are as below:

1) AI 0130 BOM 13D007 19Dec
DL 0030. LHR
DL 2110 ATL
[protected]

2) AI 0130 BOM 13CF08 19Dec
DL 0401. LHR
DL 3954 JFK
[protected]

The file number suggested by Air India staff in Mumbai was as below
1) BOMAI43767
2) BOMAI55460

Please update us the status and arrange to deliver the baggage at earliest.
Rgds
Deepak Sunil Rai
Mob: [protected]

Hi,

This is regarding Visa on Arrival - OK to board status updation in the booking... I have paid 6/- per visa towards visa deposit charges at the Oman airport and they gave me receipt for the same. This receipt itself is the proof confirms visa is deposited at Muscat airport.

Now tell me why Air India again charging me 1.5 rials per passenger to update this message in the booking? They should do this free of cost.
In fact this step is not at all required if passenger carries the copies of visa and visa deposit receipt. It is nothing but just making money... instead I could have sent by courier to the passenger just for 3 rials,
and passenger will have original visa in hand.

http://www.airindia.in/visa-on-arrival-for-gulf-countries.htm#au02

Airindia lost my luggage during my Vie-Del flight on 28th October 2016. Inititally I was told that the baggage was redirected to kathmandu and they will be soon shipping it to me. Later i heard that the luggage is stuck in Vienna, but 50 days from the day of travel, there is no information till the date.
I am back in Vienna now, I tried to approach Airindia officials at Vienna airport but they were not reachable.
The details are as follows:
Bag Tag Number : AI402655
Reference number: DELAI84523
Name : PADMANABHADAS / KRISHNA