Air India Complaints & Reviews

I was travelling from patna to new delhi on 13 nov in flight no. 416, after 15 min my elder son 7 yrs Ajitesh kashyap slept off.Dinner was served to passengers. I requested one of male crew member if his dinner can be given in poly bag or disposable packet as we will reach home by 0030.He said yes but it was not given to us.very disheartening for me...

Dear Sir,
I was to board a flight from Kolkata to Agartala with the following details as under---
Name of traveler—Sunil Kumar Pathak
PNR No-JPVMT
AI-743
Destination-Kolkata to Agartala
Date of journey-14.11.2016
Customer reference no.[protected]
Booking agent---www.Yatra.com

I called Air India customer care for cancellation and refund of amount .They verified my...

Details:
On 4th night we 3 members of a family traveled from Halifax to Bangalore via London. Flight details are as follows:

Halifax to London by flight no. AI 7304
London to Mumbai by flight no. AI 130
Mumbai to Bengaluru flight no. AI 603
Passenger details are as :
1. Prosanta Dutta
2.Anu Dutta
3. Aritra Dutta
Facts:

Due to delay of flight no. AI130...

I have tried co racing Air India multiple number of times regarding claiming my missing miles However, people have either not picked up my calls, numbers are not available or even when they do pick up, I get responses such as the website is under maintenance. It seems the website has been under maintenance for the last 2 months and I have been unable to claim my missing miles. I have spent over 10 hours per week in resolving this issue and...

My wife traveled on Air India Flight AI144 from Newark to Ahmedabad on 1st November 2016, her FF No is AI[protected] and Ticket No. 098-[protected]. I booked ticket on you air india site directly. When she board flight, her allocated seat TV was not working, she said to crew member, they said that this is high tech technology and you are not able to operate. His behavior is very rude. He didn't take pain to check the TV. When another crew member...

Hi Team,

This is to bring to your notice an incident which was highly disappointing and irritating.My parents had an Air India Flight on 2nd Nov boarding from New Delhi Airport (T-3) at 545 a.m.

They reached airport at 4:30 am. (I even have details of my cab bookings to validate), we had done a web check-in of the flight on 1st Nov'16 with help of an Air India Official(you can even check the recordings), He...

Hi its i deepshikha taur traveled by indain airlines on 9th of november from lucknow to indore, when i received my trolley bag at indore the lock system was totally damaged & even i was wondering that trolley bag was in such a condition that it can not be pulled out.
Very poor condition of my trolley bag made by the cargo department of your airlines....

Dear Sir,

I am Priyank Patel, Travelling with my wife in flight no- AI010 with ticket No[protected] &[protected].

At Delhi Airport, We are already reached before time of boarding and done our boarding procedure before 3 hours of departure of flight.

We are surprisingly know from the Air India staff at the departure time of flight that, There is power bank in our bag and it has to through...

This email is regarding our travel on 22nd September from Cochin to Mumbai.

The flight which was supposed to take off at 20.10 was delayed until 21.40 because of which we missed our next connection flight. Despite of not arranging an alternate option, we were asked to arrange a travel by ourselves to Germany and later apply for a claim. The tickets being every expensive on the same day, we had to halt for a day in Mumbai and...

Sir/Madam

I am sitting in AI 504 which was scheduled to depart for Bangalore at 8.30 pm today however it is 10.30 pm and we are still sitting in the aircraft for last 30 mins. I am really surprised by this mismanagement and apathy towards the customers. All o[censored]s have been waiting for last 3 hours - no food served no proper answers given and now in teh air craft, we are given water bottles giving some excuses for the delay.br...

I wanna report an incident,

This is reference to Mr. Harindra Singh's trip from Mumbai to Jaipur today on 08.11.16 vide PNR No.HHZ9Q.

Some facts for consideration:-

Myself Harsh Bareja - Mr. Singhs assistant had spoken to customer service yesterday requesting emergency exit aile row seat, I was told i can book the same on the website by making payment.
I tried doing the same through website...

I had a flight from Chennai to Chicago connecting through Delhi on Nov 6 2016. I was late for my flight AI 043, I reached about 45 minutes before departure. I am aware that I am late but had just the amount of time to board the flight, so I literally begged air India staff to check me in. But the staff were so mean and had a non pleasing attitude which i have never experienced with any air lines I flew with so far. The worst part is that...

Date of incident - 06.11.2016

Original travel flight was AI678 later changed to AI865

I had very horrifying experience yesterday with Air India. I was booked on AI 678 to Mumbai. Flight timing was 09.00 AM. During check in at terminal 3, I received shock of my life at Air India check in counter. The check in person told me that flight is overbooked & I have to wait till further arrangement. I was standing at...

I have booked air india flight for mumbai from nagpur i.e AI630.First i got the msg it has been delayed to 2040 hrs after that i got the msg it will take off 2110. When we have already reached nagpur airport at 1800 hrs. Now ur official authorities are saying it is delayed to 2200 hrs. & your authorities are saying it will take off 2215 hrs. We people are trusting airindia, but you people are not providing services as compare to pvt flights....

I had my flight AI952 frm dubai to vizag via hyd on 5th of nov take off time 00:30hrs, it wasn't my 1st time probably te 3rd time i was using te same airline, bt tis time was really vry disappointing, the 1st wuld b fr te vry late sanitation serviat at hyd, passengers wr nt allowed to use te restroom fr almst mr than an hour, n 2nd of al te behaviour of the staff was also nt professional......

Dear Sir /Madam

I am Poonam Puri, writing you mail on behalf of Mr Kunal Goyal my director for whom i had booked the ticket.I do not belong to any travel Agency as your supervisor was mentioning again and again on the call.
I would like to bring to your notice that I had booked one ticket from Delhi-Kathmandu for 04/11/2016 and Kathmandu -Delhi for 05/11/2016 through your website online on 26/10/2016. Due to some reason...

Our flight (AI333) ON 28th October was delayed by 2 hours which meant we would of missed our connecting flight (AI113) in New Delhi so it was decided that you would transfer us onto Thai Airlines which flew into Heathrow and arrange onward travel to Birmingham as this was where we was originally meant to fly into under (AI333).

After sitting around at Bangkok airport from 8.00am until 2.00pm we finally arrived at Heathrow Airport...

We (umadevi karra & srihari karra) travelled from lhr/bom/hyd in ai130 on 20th oct. complained about bad smell in my seat in heathrow to bombay flight several times, i was suggested to close my nose but no action taken.in bombay found 1 bag damaged (ai914207) which is a new bag & complained in bom airport.in hyd found one more bag (ai914205) damaged and on reporting mailid and contact numbers were given to complain. but till now no action...

This is in reference to my journey on 16th Oct, Flight No.- AI 411, PNR-YG4ME. I wanted to complain about the misbehavior of one of the staff of Air India at the gates of boarding in New Delhi. It was announced that boarding will start for people with seat nos. 10-26, my seat being 10C I was among the first few to be in the line. While people were getting in the queue for boarding one of staff member with First Name NEERAJ started yelling...

I am karan deol this side,
Today[protected] morning i had my flight air india ai887 from delhi to mumbai at 07:00 which i missed due to air india negligence.
I was standing in the cue 1hr15mins before and kept asking to the staff 3-4times that i have 7'o clock flight, as i was worried i'll miss my flight cuz the cue was very heavy with rush.
As i reached counter i was standing behind one passanger but still i asked the...