Air India Complaints & Reviews

Our flight (AI333) ON 28th October was delayed by 2 hours which meant we would of missed our connecting flight (AI113) in New Delhi so it was decided that you would transfer us onto Thai Airlines which flew into Heathrow and arrange onward travel to Birmingham as this was where we was originally meant to fly into under (AI333).

After sitting around at Bangkok airport from 8.00am until 2.00pm we finally arrived at Heathrow Airport at 8.00pm Friday, 28th October only to find that no-one was there from Air India to arrange our onward journey to Birmingham.

We then had to organise our own transport via National Express Coach which cost us £36.00 each, £72.00 in total.

I do not feel this is acceptable.

Firstly our flights purchased with yourselves were return flights to Birmingham, had you not had delays or transferred us onto another airline we would have been home at 6.00pm but instead after having to catch a coach from Heathrow to Birmingham we did not arrive home until 1.30am on Saturday, 29th October 2016.

I am totally disgusted that you left two girls stranded in Heathrow airport when you Account Manager in Bangkok assured us a representative would be there to meet us and onward travel to Birmingham would be arranged.

We would therefore like full reimbursement of our Coach fare totalling £72.00 and some form of compensation for the delays and not getting home until 1.30am on the 29th October when in fact we should have been home at 6.00pm on the 28th October 2016 as we paid for.

My contact details are:

Sarah Broom
[protected]@blazesigns.co.uk
[protected]

We (umadevi karra & srihari karra) travelled from lhr/bom/hyd in ai130 on 20th oct. complained about bad smell in my seat in heathrow to bombay flight several times, i was suggested to close my nose but no action taken.in bombay found 1 bag damaged (ai914207) which is a new bag & complained in bom airport.in hyd found one more bag (ai914205) damaged and on reporting mailid and contact numbers were given to complain. but till now no action taken though complained through emails and over the phone. every time baggage claims department person says a person will visit to repair bags on the same day. for the last 10 days same words repeated but no action taken. regarding lost items or damage complaints no one responded on my mails till today.

This is in reference to my journey on 16th Oct, Flight No.- AI 411, PNR-YG4ME. I wanted to complain about the misbehavior of one of the staff of Air India at the gates of boarding in New Delhi. It was announced that boarding will start for people with seat nos. 10-26, my seat being 10C I was among the first few to be in the line. While people were getting in the queue for boarding one of staff member with First Name NEERAJ started yelling at people that whoever is not in line will be chucked out("Khichke bahar karo") of the boarding. Once I reached my number of boarding I asked Neeraj not to talk with such a tone with the customers does not leave a good impression rather understanding my view of saying it he said that he will say like that only and why am I concerned.

Being irritated on this he said that the boarding line is for 15-25 rather than 10-25 which was announced earlier just to take me out of the queue. Now this offended me as I was among the 1st few for boarding and just for asking for speaking properly I was asked to come out of the queue. However, then the staff who had announced on the mic confirmed that boarding is for 10-25 and on being asked by other staff member Neeraj had to do my boarding.

My complaint is that such a rude behavior with the customers or even among the staff is not acceptable and should be noticed by the management as it might result in the downgrade of the company's name and prestige. Please if you can look into this issue and see that it does not happen for any future travelers.

Regards,
Puskar Shukla
Gen. Secretary B.J.P-Lucknow Mahanagar.
Ph : +91-[protected]
Email :[protected]@gmail.com

I am karan deol this side,
Today[protected] morning i had my flight air india ai887 from delhi to mumbai at 07:00 which i missed due to air india negligence.
I was standing in the cue 1hr15mins before and kept asking to the staff 3-4times that i have 7'o clock flight, as i was worried i'll miss my flight cuz the cue was very heavy with rush.
As i reached counter i was standing behind one passanger but still i asked the staff guy that i have 7'o clock flight but suddenly he said counter closed.
When i went to last counter to talk to manager then i realized that many other people have also missed flight due to same reason. there were so many passengers cribbing but the manager was also not showing up.
That is so embarrassing, i had to pay 2100/- extra for rebooking without any compensation or refund from airindia side.
Its my hard earned money which i lose due to their negligence and now i want my money 2100/- back.

Dear sir,
I mr. Vikram patel booked tickest to fly from amd-ewr-amd for 12 oct and return on 27 oct. On return journey air india has cancelled flight from ewr amd as i was endosed on ua from ewr del amd. At ewr airport i was charge for 1 pc excess baggages i. E 100$
Since my original flight was departing at 00:05 hrs on 27 oct i had reach airport on 26 oct at 21:00 hrs and then came to know about cancellation of the flight as i have gone back to my friend house. The taxi has charge me total 150$ for that also.

On arrival at delhi airport, i met the officer and showed my tickets which clearly mention 2pc on it. At the same time officer told me raise a complian for the refund.

I am based in amd and my contact no is[protected] and my email id is [protected]@yahoo.com.

My request is to provide refund of excess baggage charges and my taxi charges. Total amount is 250$

If you require any proof i can provide that also, please let me know for the same.

Regards,
Vikram patel.

Dear air india authority,

This is urging of a common people who is knocking your door for justice. this was shocking when i arrived at air india boarding pass counter, mumbai t-2 for baggage checking and boarding pass collection. i started for journey from surat by train to catch ai-675 at 0610 hrs departure. because of train late one and half hour i managed to reach at counter by somehow 50 min before of departure. nobody was there to manage the queue. i convinced the passengers to get favor as counter gets locked 45 min before. however i produced the ticket and requested to do process as fast as possible. counter attendant checked the ticket, id card and baggage.

I stood for few minutes and noticed she was not doing anything. when i asked for the reason, i was asked to talk to ground staff manager. i asked that lady manager what happened. she was not replying. i asked again and again. she replied that i was late. i replied that is right but i managed to report at counter before 45 minutes even with my little kid. i got unexpected reply “you are late, so you are late. you should report at least one hour before departure”. i tried to convince the lady manager that i had enough time if train was not late one and half hour for such short distance journey. and yet i reached 50 min before and i was begging for boarding pass for me, my wife and my little kid. nobody was listening to me. after few minutes the manager noted some late report in registrar. i requested for two boarding pass for my wife and kid with hand baggage. she was not listening to us at all. she was satisfying her ego and playing dirty game at such responsible post with public handling. the happening could be seen in cctv footage.

Few minutes later one senior citizen arrived at counter for boarding pass. he was 2 min late. he was not having anything but a small hand bag. the answer of the lady officer was “if i allow you i have to allow these people also”. the senior person requested her to give us boarding pass also. we all have ample time because boarding starts 25 minutes before. we all were begging for boarding pass beneath our dignity. we all were not heard. after few minutes we were handed over to another ground staff. we were told that we were so late that all papers were finalized. they did not accept that they killed our time.

This was a total drama. that depressed lady officer (i don’t know the name) was playing funny game to satisfy her ego. when i replied that i managed to report at counter 50 min before she became furious. she promised not to give me boarding pass. she was rude and adamant. she was not assisting us in any way.in fact this is management lack from air india authority. that lady is a representative of failed air india management mechanism.

Later we booked another ticket in jet airways to complete the journey in evening hour on the same day to attend durga puja festival in kolkata. it is a case of harassment and penalty of ind rs 40, 000 which was spent for kolkata trip (minimum fare on that day).

I was technically correct. this is a case of pure harassment and loss of my hard earned money. now i can claim for this amount of rs 40, 000. i can also urge for taking punishment action against that lady ground staff manager. i am also sending a copy to air india vigilance wing, a copy to prime minister office. i will also collect public opinion in social media if no due action is taken.

Ticket details are:
Pnr: h1ef1 web reference: aibe20730122 passengers name : susmita dutta, shobhan de
Pnr: yywr2 web reference: aibe20543226 passengers name : paras de

Date & place of incident: 27th oct'16, csia mumbai
Flight number: ai 639
Pnr: jlebj

I had a flight from mumbai to bangalore on which has scheduled departure at 09:10 am. i already did a web checkin and have a boarding pass in mobile but not a hard copy.

I reached the airport at 08:30 and tried to print the boarding pass via self checkin kiosk. kiosk was showing weird error and hence went to check-in...

Respected sir/madam

My name is Dilipan.A MBA-HR Coimbatore, Tamilnadu. I applied job for air ticketing through Quickr. Recruiter demanded for money Rs.5, 150. I had paid that amount but still he demanding money for my posting to recieve order letter. I need assist from your side. please kindly help me.

Details regarding Recruiter

MOHIT SHARMA
MOBILE NO : [protected]
AIR EXECUTIVE
cabin no - 18, 6th floor
Management Department,
Air india all india Head office,
Air india point,
Mumbai 400021
Email - air.india.[protected]@mail.com

Herewith am attaching the paid receipt of Rs.5, 150 along with recruiter ID card.

Thanking you

Reference is made to my previous complaint correspondence with air India regarding automatically cancelled pnr for my booking reference AIBE27012646 dated 18 Oct 16. But the pnr got cancelled automatically but Rs 70594 was deducted from my credit card. After my complaint at airindia ecommerce, I got reply that the amount was not claimed by airindia and the bank need to be contacted.. Sbi credit card was contacted and they have confirmed that air India has claimed and settled the amount on 19 Oct 16. Transaction i'd 055728.
So, it is to be inferred that airindia has done forgery and has exorted money from me.. Kindly take necessary action to return my money. Sbi card is claiming that amount from me since they have already settled the transaction with airindia.

With regards
Ajesh Sasidharan
Flight Lieutenant
Indian Air Force
[protected]@gmail.com
[protected]

I have booked air tickets in private airlines as i was unaware about the fact that only air india is entitled for andaman and Nicobar tour.so I am not getting the reimbursement.so I mailed at permission cell.moca.nic.in but they are asking to forward the mail to ministry of financial advisor of cpwd as I am the employee of cpwd.but the dept don't have any contact no and mail too to send the request of relaxation of air tickets.

I want to make a complaint against your customer care executives.. inadvertantly i put Mr before name instead of miss while booking ticket from yatra.com.. i am requesting from past two hours on your customer care to rectify it or put confirmation request regarding it as yatra.com customer care asked me to call on ur airline number and take ur confirmation note from there as they had already sent their rectification remarks to your airlines...

On october 19 i booked tickets from delhi to amritsar from airport one of agent they told me they won't charge me extra baca use you just arrived and show them boarding pass on the counter they refuse to except that boarding pass because i came via other air line request at the counter that lady said talk to supervisor and supervisor was not available l waited there then all the staff pushing me away need to wait for manager cannot do any thing manager came at last and stated i cannot do any thing after lot of requests he (Sanjay duval) waived 5 kg only i was very upset i canceled my family too i feel very helpless in my own country how they treat you and no respect for the customers and they looking at you like you did something wrong

On 6/10/2016 online payment by sbi credit card made on air india website

Ticket was not booked but amount was deducted.

Bi card says merchant has claimed the amount 15148 but airindia says no such amount in their accounts section.

Bi card personels were contacted on phone but they say money is already claimed by air india.

Dear Sir/Madam,

I had a flight on 4th Oct which was depart from terminal 2 from Heathrow, London as printed on return ticket. After that i have checked on airport and got to informed that the flight will not on terminal 2 so i again request to Air India office to recheck the ticket. But they ignored and informed me that the ticket is directly printed from Air India Office so there hasn't be any mistake.

After all so many request and arguments they recheck and resend me another print. I have ask for the mistake but his reason was "technical fault and this things happens" until I have to scream which is even unusual for me.

In ticket the flight was actually going depart from terminal 4. So i have to move from terminal 2 to terminal 4 at LHR within short time period. which cost me more than 100 Pound and gave me trouble to travel in time on airport with luggage.

The worst one was the lady manage on the counter she was rouse and ignored the whole situation,

I'm not excepting anything for my trip but hope it will help to improve in future and not that any other customer have to face this.

Service is the key of success and I always believe that hopefully this issue will be taken seriously and the team will be hold accountable, I request you to give me back my compensation in ticket due to your fault.

Warm Regards

Manisha N. Patel

I was travelling with Air India flight AI 417 from New Delhi to Ranchi on 17-October'2016. Lady at the AI Counter named Anupama Sharma was extremely rude, arrogant and callous. Her behaviour made us believe that travelling with Air India is a crime. Besides, when I reached Ranchi, I realized that the baggage was torn at multiple places. The same was reported to Mr.Somu at the Ranchi airport. However, as usual he was helpless.
Is there any solution to such serious offences???

Dear sir/Madam,
I would like to inform you that today my family flight was from Delhi to Jeddah in Air india AI:991 at 4:30 PM. Passengers ( two ladies one senior citizen was, with Kids) reached at Airport 1:00PM . They had extra baggage because they binded hand luggage together. Passenger decided to leave extra baggage and requested for boarding but Desk operator said wait our supervisor is coming he will help you out. supervisor reached to the passenger around 3:45 PM and replied you can not fly today you are late now. Passengers and I personally (By the Phone) had conversation with so many airport authority but we did not get any kind of help. When Passengers left for the another booking and when came back some items was not available. Almost around 30 to 35 kg bag is missing. Airport authority replied go take whatever action you can take we can't help you. Tickets details are below for your kind information and needful action:

Details:
Ticket number:[protected]
Booking Reference no. : JYLS8
Mob: [protected]
Email ID: [protected]@gmail.com
With kind regards:
Irfan

Sir/Madam
I am your esteemed customer of your airline. I booked a ticket on 8th Jan'16 and PNR no is YVXDY and also booked return ticket whose PNR no is H2FBN. I booked ticket for Delhi to Sringar & back from Srinagar to Kolkata. Now I want to refund my booked amount due to political disturbance in Kasmir. I can't move in this situation because I have little child(one of the passenger) with one senior citizen.

Pls. refund my total booked amount as early as possible.
I am eagerly waiting for your feedback.

With regards
Shankar Mallick
Ph. No:[protected]
Mail ID:[protected]@gmail.com

Sir i am arpit trivedi i have booked a ticket silchar counter 9 october in defence reservation from sillchar to kolkata but defence personnel leave cancell due to national issue by government untill cancellation charges is cut by the ticket counter ticket refrennce e ticket no[protected],[protected] while the indigo( private airlines) is returning full refund of cancell ticket due national issues . Plz give me reply for that

Dear team,

My dad has a medical emergency on 14.09.2016 and had a surgery in jfk and produced all the medical documents and even then air line charged the cancellation fee which is very sad part. Air india should consider the emergency situations of a customer. I'm raising my concern under humanity grounds.
Could you please let me know what is the procedure to get the refund.

Kindly guide us how to proceed.
Thanks for the consideration

Thank you!
Suma.

To whole it may concern,

I had a flight on 9th Oct which was delayed for 2 hours from Goa to Mumbai due to that reason I have missed the connecting flight from Sri Lankan airways,

I reached to Mumbai and try to get in for international flight with I couldn't, I raise this issue with the Indian airways and the response was rather shocking being in this business for that long,

First manager Jay Singh I have ask for the solution but he was rather diffencive and told me I have to find the solution by my own and his reason was "technical fault and this things happens" until I have to scream which is even unusual for me and then he manage to speak to Sri Lankan airways,

I have spent 5 hours on the airport arriving at 2:10 in the morning but he didn't car about that,

Second manager promod OMG I'm even surprise he is working in such industry with that attitude they could easily able to divert my ticket with Indian airways with my connection but they blame it's system technical fault and he can't do anything about it,

I have been traveling for 15 years and this is the first time I'm writing such complain as it was pretty unusual for me beside I'm in the same tourism industry, I'm not demanding any refund but the courtesy and empathy provided for customer was rather unexceptable, I felt it wasn't helpful and they working for a sake of their retirement stage,

The worst one was the lady mamnage on the counter she was roude and ignored the whole situation,

First I have missed the flight I have stayed a day in Mumbai missing my work schedule no one bother to even say please let me take car of the refreshment on the airport waiting for 5 hours,

Just FYI I missed once luggage from Air France and I even got the allowance of 30 Euro, service is not about the money but care for the customer even I appreciate the Manager of Lankan airways at least he went extra miles to help even there was nothing to do with his airline,

I did travel few times on Air India but after this I will recommend my friends and family not to travel ever.

I'm not excepting anything for my trip but hope it will help to improve in future and not that any other customer have to face this.

Service is the key of success and I always believe that hopefully this issue will be taken seriously and the team will be hold accountable,

Warm Regards

Meigan Saldanha