Air India Complaints & Reviews

Details of flight
Air India AI 144 from EWR - DEL on 2nd nov 2016
E Ticket no.[protected]

I was traveling from Newark to New Delhi on 2nd November 2016 with a baby of 8 months. One month before my flight I had already booked for Infant meal and a bassinet for the baby. I was given seat no. 17A with a bassinet but when I boarded the flight, one more couple with a baby was allotted seat no. 17B and 17C with a bassinet. But there was space for only one bassinet and there were two small infants. I had to leave my seat and shift to 17 D with a bassinet. Also I had booked baby meal but I was not provided with baby meal in the entire 14 hr flight. Kindly compensate me accordingly.

Contact me at raina.[protected]@gmail.com

Dear

Sir,

Due to technical problem from yourside I unable to get ticket, Due to no conformation, I made another ticket on same name that also same thing happened, After I talk to customer care found both tickets are conformed. I asked for where is conformation of the tickets, they came with sorry of inconvenience due server problem could not able to produce conformation. i ask to cancel one ticket so they cancelled ticket (PNR - HCTTN) but they charge RS 2000. Am I liable for the penalty because problem from your side .

It means if problem from your side then also customer will be liable.

Two tickets are with PNR - HCTTN and Y0M2Q
NAME- MRS SUNITA RATH

Please do the needful
and reward me my money back

best regards
BIBHUPADA SAHOO

Dear Sir,

I am communicating with great regret about an experience with Air India service, perhaps for the 5th time in my travel experience. On 12th Jan i was travelling from Mumbai to Trivandrum vide PNR No. YNW1C. The flight was scheduled to depart by 17.25 and the check-in closure was expected to be closed at 16.40 . I reached airport at 16.25 and joined the long consolidated queue for boarding for Domestic flights at 16.30. I was expecting Air India staff to announce in the queue for the priority check-in for passengers travelling to Trivandrum. By the time my turn for check-in, it was 17.30 and the counter staff informed me that the check-in closed 10 minutes ago whereas my turn arrived just 5 minutes later than the actual check-in time.

I was asked to check with a lady who appears to be lead for the staff or a senior staff. She took 5 more minutes of my time for not allowing me to board the flight. There were series of lies being shoot at me. One such claim was that the flight door was closed and all the passengers had board the flight. This was at 17.30 and just 2 passengers ahead of me, was one old lady travelling to trivandrum flight and it takes about 15-20 minutes to reach the gate. So according to her this passenger had got some fast moving machine with her for her to quickly reach the flight after completion of all security checks.

I was told that Air India staff had called passengers from queue which again appears to be a lie. If that happened it would have happened before i arrived (before 16.30)because i was curious about missing the check-in time. Because of misconduct of Air India staff, i have missed the flight inspite of being in the check-in queue before the check-in time closure.

After boarding pass was denied, i tried cancelling the ticket through cleartrip.com however, the miss of flight was considered as no show which i had expected. Since the issue happened due to the behaviour of Air-India staff, i am asking for the refund of my ticket amount along with the amount paid for transport to reach airport to and from my place of accomodation which cost about Rs. 350. Before i hear from you again, i would request you to investigate the issue not only investigating from your staff because as i mentioned they had been lying. Please make use of cameras for the right evidence to come to a conclusion. The pain that i had to wait for another day and catch the flight cannot be compensated anyways.

Please keep me informed about the progress and if you have any questions. I demand a fair and thorough investigation on the issue and a refund of the amount paid for air ticket and local travel expense that sum approx. Rs. 6850 at the earliest.

Regards,
Subhash Kurup

My return journey on 13th Jan 2017 from London heathrow to Hyderabad, connecting from mumbai.

Booking reference no (PNR): HRGGT

As per the basic comonsense, the airlines should check in the luggage till hyderabad as my booking is to hyderabad.

Then why air india executives denied to check in the luggage till hyderabad and did it till mumbai after asking several times at air india counter (London). Due to that, flight from mumbai to hyderabad is missed.

I had my flight AI 765 for Chennai from CCU on 11th Jan, 2017 at 14.35 Hours. I reached the airport at 14.00 Hours. I went to the boarding pass section to avail by boarding pass, but the authorities did not issue boarding pass citing reasons of Late Arrival causing me a financial loss of INR 9958/- .
On top of that, the personnel at the counters including the chief (i do not know the exact designation) humiliated me terribly and used a lot of disrespectful words.
When I asked them to tell me their names, they threatened me of framing me into case of creating commotion and further threatened me of forceful exit from the airport.
I do not know what justice should I receive if ever I receive any. But it should be strongly condemned and perpetrators must be brought under prosecution so that no commoner like me ever receive such a treatment from the AI officials and employees at the Netaji Subhas Chandra Bose International Air Port.

I have traveled from the Birmingham, UK to Delhi from flight 0n 1st Dec-2016 in AI 114 and then I have to catch connection flight AI010 on 2nd Dec-2016. Birmingham to Delhi flight was reached at Delhi airport in time. But the flight from Delhi departs 5 hours late. could you believe it was a domestic flight?? no correct information has been given at Delhi airport or no food or any kind of arrangement has been done by the Air India. We reached at Ahmadabad at 11.30 PM.
When I got my luggage I have found that one of my new bag was totally damaged from the bottom. When I complained about it they took another 45 minutes to create DPR and took the photographs of the broken bags, and I have been told that somebody from the Air India will contact me to provide me the compensation, as usual no one has contacted me. I have contacted them on 2nd January, 2017 I have been told that I have to provide them the photos of torn/ broken bags, original bills of the bags etc. or I have to deposit that bag to air India to get the compensation.
now my question is if that is the case,
1) why they don't took that broken bag on same day and provide me the new bag?
2) at the time of creation DPR they have already taken the photograph then why they want it again?
3) I didn't know that great Air Indian bag handler will damage my new bag otherwise I could have keep my bills with me.

The thing is that they don't want to provide compensation that's why they want that much of information and proof.

Why should traveler keep the totally damaged bag with him for a month.

If some one wants to take action here are my DPR Details
NM : Sarkhedi Dharmi
RT : BHX/DEL/AMD
TN : AI469339
CT : PU23WHX
B1: Orange
TK : [protected]
FD : AI 114/01 DEC / AI010/2 DEC
Mobile No : +44 [protected]
Email : [protected]@yahoo.co.in

I Rama Gupta, e ticket[protected]C1, travelled on 09 Jan 17 by AI 9631 from Delhi T3 to Rajkot.
On reaching Rajkot, my VIP suitcase brown colour containing personal belongings & valuables was missing. Complaint lodged with Air India at Rajkot .
No positive feedback on tracking my baggage when Contacted Air India officials on tele No given in receipt.

Hi team, i have booked two tickets under the said booking id (Nf[protected]) with travel date of 15th jan and 19th jan 2017. These tickets were booked to attend important family function. Now the flight has been cancelled by air india. When i spoke to them today (08th jan 2017) to support me with an alternate, they said they cannot support me over the call, for this i have to go to the airport to understand if airport air india team can help us. They also stated that i have to cancel the ticket in order to get the refund, without which the refund cannot be initiated. I do not understand why i should cancel the ticket when the flight is not being operated by air india, i still want to travel. Make my trip is also not helping me out with this or any alternate for travel. I'm left helpless. Please suggest an alternate solution. Both air india and make my trip is not giving me any reason for cancellation, they only thing i hear from air india is non-operational of any flights to gorakhpur. To me it seems that they are taking un-due advantage of passenger.

Planned to travel from vadodara to Delhi AI 820 on 7 Jan 2016 at 8.15 pm but was informed on telephone that flight is delayed by almost 4 hours at 7.30 pm which was of no use because already reached on time of check in. The most worst part was snacks packet which was worst I have eaten in my life. This helped me to finally decide that I will never fly with air india again

I am one of the sufferers of flight AI635 28 dec 2016 mumbai to indore.

At time of booking flight, time of departure was 7:55 am from mumbai and arrival time at indore was 9:25 am.There were many changes to itinerary and finally you guys able to depart us from mumbai at 11:30 am. But you guys did brilliant job to land flight in indore at 12:25 pm considering flight was not cancelled ( While customer service at indore airport claiming flight landed at 10:40 am and flight is on time ).

Delay of more than 3 hour 30 minutes from origin.

So I can believe you will continue same kind of service in future and I will definitely miss my connecting flights on 8 Feb 2017. Considering your nature of service I want full refund for my ticket and also you should give me compensation for flight AI635. One of your customer service representative confirmed that you are eligible to get compensation/refund for flight delay of more than 1 hour.

I tried contacting you guys on your call center email ids :- call.[protected]@airindia.in, call.[protected]@airindia.in and [protected]@airindia.in but no response from your side on my complaint. I waited more than a week for your response.

I want full refund and compensation.

As per Flying Returns Programme of Air India, passengers can claim air miles for flights undertaken more than 180 days ago up to one year ago by sending a mail to airindiaretros.[protected]@iclployalty.com and attaching scanned copy of e-ticket with the mail (as mentioned in the website screenshot).

After my flying returns account[protected] was activated on 18-11-16, i sent an email seeking claim of miles for flights undertaken for the past one year ie. from 18-11-15 to 18-11-16. However, the customer care executive (after i called on toll free number) informed me that i cannot claim miles beyond 180 days. Despite me informing them of the provisions on website, i was told that my request cannot be processed.

This mail is with regard to pnrn:ylmbk, passenger name: ayalasomayajula .Sai gaurang, travel date:1/01/2017, air india, 839 scheduled time:20:55. Actually this ticket has been booked through agent but due to unavoidable circumstances at new delhi the passenger could not reach the airport on scheduled time, so there was no show for the flight. But immediately we spoke to the air india people who inturn said that the agent will refund the amount. So when i cancelled the ticket the same day i have given a cash back of just 475 where as i have paid 6417/- at the time of booking. This is highly ridiculous.

The next ticket was booked again for the same flight, same passenger, travel date :02/01/2017 schedule time:20.55, but there was almost one hour delay from theirr side and the flight landed at 12pm at hyderabad without any fault on our part.But we didn't complain and we had to bear the inconvenience caused.

Now as it is not at all fair to cut 6000/- for no show due to unavoidable circumstances i requested them to consider and refund the ticket amount to the full extent, because the circumstances on first day was not in our hands as the circumstances were unavoidable the second day with the airlines people and caused flight delay.Airlines must change their refund policies as intentionally no passenger will miss the flight

Sir,
First of all the flight( AI-153 ON[protected]from Delhi air port was supposed to start at 1:30 pm from New Delhi but instead started at 5:30. I complained to the ground staff and the airplane crew that am going to miss my connection flight to Amsterdam. They said they will put me on the next flight to Amsterdam. As soon as I landed in Vienna, I was advised to contact Austrian airlines but they sent me back to air India ground crew. They could not get me on any flight for that night and could not find my baggage in the lost and found department. Finally after two hours, I collected my bags (one seriously damaged) and was sent to a hotel. I gave them all my contact details and asked them to inform me about my flight to Amsterdam. They asked me to come to the airport at 7 am the following morning. When I reached the airport at 6:30 am they informed that my flight was leaving in 7 minutes. They have not informed me or any of my fellow passengers to Amsterdam about this re-booking. All the air India staff was on leave and I could not contact anybody. I customer care service was terrible as they were constantly saying that they cannot help in my re-booking. After sitting in the airport for 8 hours and with no money or contact in hand I finally managed to take a ticket to Rotterdam via transavia for 182 euros. I am totally disappointed and hurt by the inhumane behavior of air India towards a passenger who was left alone in a foreign country with no aid what so ever. If am not given the compensation and the proper explanation with an apology I am going to take this matter to Director general Civil Aviation. I want a response as soon as possible. I have the images of all the boarding passes and the tickets and flight details.
Sincerely,
Manju Bhamidipati

I travelled through Air India from EWR to HYD.
When I was trying to check in the two bags at CSI(Bombay Airport) only one of them was there and the other was missing. The people near Air India information desk raised a complaint (File number: BOMAI25288) and told me that the badge would be sent to my home address directly.
Today I received my bag only to find my new iPhone 7 to be lost. Attached is the invoice for the iPhone that I recently purchased. Its a new phone (jet black 128 GB) and I kept it along with the whole box.
Also there is no mark of opening of the lock and also there is no recipe from the checking department, but they did check as the covers of the soaps that I brought were distorted.

Hence, I kindly request into this matter as it costed me 800$ which I worked very hard to earn and would be a bad remark even on your airlines.

Dear service provider,

Pnr no JM36F I have booked a ticket from jaipur to abudhabi which is an international flight the booking site shows it to be a air india flight but when inquired I was told that it is airindia flight operated by airindia express so my baggage allowance is not as per international all wane of 30 kg but only 20 kg .the customer care directed me to go to make my trip dot com I don't know how they can decide about the change in baggage allowance in this way they are spoiling the reputation of air india and will lead to loss of loyal customers . Kindly look into the matter and allow the baggage as per international flight rules of airindia.

AI-607 (Mumbai-Bangalore PNR YZ8C6) 04:55 pm, 25th Dec.
We were standing in the queue from 04:00-04:05, after sometime we ask at the counter and they said, it was closed and we need to talk to manager.
Manager doesn't have time to look at us and explain what next. She just shoo us away with wide eyes. we are not trespassers. understand customer handling before sitting as a manager.

I would like to highlight here.
1. Security at the entrance, who checks the ticket – he would have seen the time, he didn’t say that we were late or anything
2. The guy who was standing at the queue. I asked him you have mentioned E014 against my flight then why is everybody standing in the same queue. He said that doesn’t matter, you can go to any counter when your turn comes. Why didn’t he highlight that it was closed
3. If the checkin was closed, why was my flight number mentioned against the counter
4. The person at the counter in the next gate who told us that we need to get a letter. Are you not sure of the process to be followed?
5. The Manager – don’t you have 5 min to listen to our grievance, which is quite natural in this case I guess and another 3 min to explain what should be our next course of action.

Who and how are you going to compensate me for the money lost, time lost and the emotional disturbance caused to us. This loss is not going to leave us anytime soon.

I booked with Air India for three persons from Leh to Kolkata on 17 Oct, 2016.Our journey date is 27 August, 2017.Our PNR is J6920.E-ticket numbers are 098-[protected], 098-[protected]and098-[protected].Our journey consists of three flights AI-449(from Leh to Jammu), AI-9614(from Jammu to Delhi) and AI-20(from Delhi to Kolkata). But we have come know that Air India has cancelled/rescheduled AI-9614 making it impossible for us to catch AI-20.If it be so how they could issue such a ticket for Leh to Kolkata.I find that on 27 August, 2017 Air India has a flight AI-446 from Leh to Delhi.We requested them to accommodate us on flight AI-446 so that we could catch AI-20 as per our itinerary.But so far their call centre executive failed to offer us any suitable satisfactory solution.

Hello,
This is to bring to your notice, a complaint regarding the unprofessional and offensive behavior of your airport staff(Mr P. Chandra Bose) along with missuse of authority, at the Muscat international airport in Oman.

The incident took place on the 23rd of December'2016 at 8:30 pm (Oman time) at the check in counter for our flight-
AI 978 Muscat to Bengaluru.

Here is a description of the entire incident.
We waited in the check in line and a lady 2 passengers before us, was asked to leave in a very disrespectful manner shooing her away with his hand (treating her like a begger)
When our turn arrived, I enquired as to what the problem was, as she didn't speak a language that I or the staf[censored]nderstood; I found out she was asked to leave and prevented to receive her boarding pass, because she had excess baggage by 7-9kgs.
She was travelling alone, and didn't speak the language and didn't have enough riyals on her. The balance of money she had was only enough for about 3 kgs excess baggage.
She also didn't have any hand baggage on her. So I requested them very politely to accommodate this slight excess baggage as she doesn't have any hand baggage on her, which would have been very hospitable on their part. They said that's not possible and asked me not to interfere in the matter.
I told them that they showed very bad customer service by dismissing her offensively with their hand earlier, and should help the lady out a night before Christmas Eve, who's mostly going to meet her family for the holidays and who would miss her flight just because she was short of a few riyals.

My friend(Swetha) gave her hand bag to the lady so that she could accommodate some weight from the check in bag to hand bag.
And that's all that needed to be done!
Shift some weight. But the staff at the Air India check in counter, lacked that much courtesy to do the same. Because they did not care about a passenger missing their flight. And they had no training with hospitality or even basic decency of speaking with a woman, especially Mr P Chandra Bose- using his hand to gesture to leave.

This entire experience was unpleasant enough and thought a feed back would be most required, for which I asked Mr Bose his name. He responded with a sarcastic confidence and aggression and replied with his name.

Giving me dirty aggressive looks (which also took the smile of my face) he threatened to call security on me. He still had not checked the lady in by now, even after the weight got adjusted.
I told him he needs to check her in as there was only 70mins left for take off. But he instead prevented her from checking in, delayed other passengers in line, and called security on us because I decided to give a feedback about him and asked for his name.

His ego was clearly been damaged and he wanted to show us who's boss as he had been working there for over 20 years(so he can think that he owns the passengers)

Chandra bose spoke to the security police(from Oman) throughout in Arabic so that we won't understand and made us go to the side to react in an even more aggressive manner than when at the check in counter.
He tried to touch our passports and boarding passes.
He tried to intimidate us with his power of refusing us from boarding. Accusing us of interfering with his work(just because we helped out another passenger)
I don't even know if your staff can actually even refuse us boarding in their legal right when I have a valid ticket.
But for sure he was trying to delay us enough that we miss the flight and raise an issue with security.

He also warned us about not complaining against him, threatening again to refuse us boarding if we did.
Upon which I agreed to not complaint just so that we could make it for our flight.

Before boarding the aircraft, he intimidatingly shows us our boarding pass slip that was collected at the gate, to confirm our names as well, and again in a very threatening tone of voice. He tried to bully us throughout.

My friend and I felt threatened, harassed and intimidated by Mr P.chandra Bose along with the other staff with him at the counter and the security guard who seemed to also question us about asking for Bose's name.
I can't understand the power they(some Air India staff) think they have to go to such an extent of misbehavior and it would amaze me if they would be allowed to get away with it.

This has been my worst flying experience ever and have faced other difficulties with Air India in the past; but this incident was the worst of them.

My friend traveling with me (Swetha Harikrishnan) has already sent a formal complaint to your website, along with the Oman airport mail id. Have attached her letter of complaint Along with our ticket copy in this email.

Hoping to receive a response regarding the same at the earliest from your end.
We shall accordingly decide the next course of action to take, based upon your response in correcting the matter and an explanation regarding the behavior of Mr P. Chandra Bose.
Regards
Ami Shroff

On the 26th a evening i booked a ticket from kolkata airport to dhaka bangladesh, by mistake there was a mistype in my spelling of the last name. Now since it is an international flight the spelling of my last name is now different in my ticket & my passport. I than called both makemytrip, where i had booked the tickets both the airline company & makemytrip the only way to amend the last name is to cancel the ticket & book it again. But since the ticket was non refundable so i will be not given any refunds.
I spoke to both asked them i could mail them or go to their respective offices with my original documents & show them the proof. But they are insisting on the same, that would not be able to do so.
Now i'm asking them correct the spelling of the last name. Even air asia does i have enquiried. Now i request you to kindly help me in this regards.

My frequent flying mileage no. Is —[protected]

1. My miles are compulsorily expiring on 31 dec 2016.
Iam trying to book new ticket against these miles but iam told to do kyc.
I have uploaded my passport and received otp on mobile and email one thousand times but on clicking verify otp button - nothing happens.

2. Is this some scam where you dont let people register for fpp and sell their miles to others. I read in news there is something like this in newspaper. Iam forced to write to chief vigilance officer, air india to settle this matter of corruption.

Regards.