Air India Complaints & Reviews

On 8th of January, 2017, I booked ticket[protected] for travel cok-del on 13th Jan and del-cok on 24th Jan 2017. later on 12 january, I cancelled the ticket through toll free number as the timing was not suitable due to extreme cold in del. I was advised to contact the cok airport counter for a ticket for another flight. I had to pay full fare for the fresh ticket and I was advised to contact cok office for refund. The cok office in turn advised me to contact del office. On approaching the del office gave a Bombay office number. They told me to approach del office again. I am a frequent traveller on govt. work and am thoroughly disappointed with the response from air India office when a ticket is cancelled
I request that steps are taken to refund the ticket to my account of which debit card is used in this case, or through any other means.
My E-mail. [protected]@gmail.com

I was making journey from jeddah to delhi on 6 february 17 by flight number AI992 departure time 21:15 I had a trolley bag of about 30 kg put into a luggage .when I boarded Delhi then shaw lock was broken there I did not care seriously but from Delhi to Patna on 7 February 17 by AI409 some other passenger talked about their broken lock and missing luggage then I also thought about my broken lock and missing goods
I have lost my lots of goods please help me
Check how did it happen other wise people will lost belief on you I have also complained on Patna airport no one listened my complain
From
Ayaz Ahmad
Assistant professor
Nit Patna
[protected]
[protected]@gmail.com

I am really disappointed with jetairways. My friend booked ticket for me from makemytrip but god knows what happened at the time of booking the traveller name was my friend's name instead of mine. I called makemytrip to change the name but they told me to contact Air India (since the carrier was Air India). I called but they refused to do so and said it doesnot come under their policy. Why the hell can't you change the name??? Whats the big deal... Atleast you can give some kind of relaxation if not full money. E ticket no.: 098-[protected]

I am lodging another complaint against Air India due to them double charging me and my husband for our excess luggage. I had prepaid 8480 ruppes for the excess luggage and upon reaching the airport, the attendant at the counter says you have not paid for any excess luggage. They then hold our luggage behind the counter and do not give us our boarding passes. They say we need to wait at the airport counter until the manager comes in and that the Air India customer service line is not reachable so they cannot call to verify if we have paid. We show them the credit card statement showing that we have already paid for the luggage and they refuse to acknowledge that it is the luggage payment. We waited until the last minute and then they said either you pay an additional 20, 000 rupees if we want to board our flight otherwise we will miss it. After repeated emails and arguments with the customer service reps they have now refunded the 8, 480 rupees when they should have refunded the 20, 000 rupees. I need a refund ASAP. I am sick of the horrible behavior and the way you treat your loyal customers. I had been traveling with Air India for years but after this experience of being cheated and deceited I will NEVER AGAIN travel with you. I expect a refund and an apology as soon as possible. This matter has been lingering for too long and I do not have anymore patience to work with you politely. I am going to call my credit card company and explain your deceit and get all my money refunded whether you give it back to me or not. You should not harass your customers and hold them at ransom in such a manner. You are degrading the value of our country along with your own company's reputation.

I am expecting a refund immediately. Please let me know what information you require to do the needful. PNR: YNW0T

Thanks,
Manleen

I have a flight from delhi to blore AI 174 on 30th nov. I got the message from customer care that flight was delayed 15 mins. I already done web check in and reached at for bagage drop at 5:10 before 35 mins just to drop bagage. But there was attendent Mr. Gandhi did not allow me to board the flight and said boarding gate closed. And forced me to book another flight. I requested number of time but he did not allowed and talked bery rudely. I got the call from gate at 6:30 and flight was take off at 6:40. Why they did not allow me to board the same flight? Was that the intentionally did to me? Why that guy does not know how to talk to girl? Why they insulted me and forced me to go in another flight? Pl

My total checked in baggage was 26 kilograms and hand baggage was 0kg. The guy assisted me with boarding pass has said my checked in baggage allowance is only 15 kilo and I have to pay for additional 10kg. It's totally unfair and misleading the passengers as air india website provides the information that the domestic checked in baggage allowance is 25kg.

Please revert my additional payment of rupees 2, 650.

Even ticket no: 098-[protected]

Regards
Balasudhakar Nakka
[protected]

Dear Sir or Madam,

I have been emailing your Air India department regarding flights that were cancelled (see email chain below for full details) but am not getting any feedback from them.

Could you please look into this and resolve my case.

Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG

From: Mukesh Kapadia
Sent: 27 January 2017 19:03
To: [protected]@airindia.in; call.[protected]@airindia.in; call.[protected]@airindia.in
Cc: Mukesh Kapadia
Subject: Re: RES477852 update: Escalate your case against Air India


Dear Sir or Madam,

I am still waiting for your response on this matter. I had raised a query through Resolver and have provided necessary documents for the travel inconvenience we went through but not getting any feedback. I will escalate the problem through Resolver if I don't get any response from you. See below email chain on the inconvenience my wife and I went through when they cancelled our flight from Delhi to Rajkot on 2 consecutive days back in June 2016.

Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG

Dear Sir or Madam,
Can you forward all the documents to [protected]@airindia.in as you already have them.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:291c03e1c5459748d9b89c470b91ff6c[protected][protected][protected][protected]
24th October 2016 at 15:53
Dear Sir or Madam,
Please ignore our mails send to your earlier.
After consulting solicitors Air India takes a stand that Since our flight was delayed in domestic sector we will only be settling your claim as per the DGCA ruling and not the EC ruling.
To go ahead with the claim please forward your documents to [protected]@airindia.in.
Hope this clarifies your concern.
Kind Regards,
Air India Admin
-----Original Message-----
From: Admin
Sent: 24 October 2016 16:42
To: 'kishorkumar.[protected]@email.resolver.co.uk'
Subject: RE: RE: RE: Flight cancelled
Dear Sir or Madam,
Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.
We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.
Regards,
Kishorkumar Ashara
-----Original Message-----
From: Kishorkumar Ashara [mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 October 2016 09:17
To: Customer Relations - AIRINDIA; Admin BHX; Viswanath Panyam
Subject: RE: RE: RE: Flight cancelled
Dear Kailash Singh, UK Manager,
Y7WPP
I am writing to complain about an issue with Flights - departure UK.
I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.
Here is what happened: Departure airport:LHR Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara. This happened on June 16th, 2016
Departed LHR to RAJ (India) on Air India on 15/06/2016 at 12:30 arriving Delhi next day early morning at 01:30. Our connecting schedule flight from Delhi to Rajkot was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled. Accommodation provided for first night 16/06/2016 due to scheduled flight cancelled from Delhi to Rajkot. We were put on the next day flight 17/06/2016 at same time but this was cancelled as well. But they did not provide accommodation or food for the night of 16/06/2016. We ended up spending night at the airport. When we went to check in at the counter early morning we were informed that the flight has been cancelled again. After protesting and reporting to senior officials that we are old and suffering from diabetes, we were put on a flight to Mumbai then a later flight in the afternoon to reach our destination Rajkot 17:00 on 17/06/2016 - a day and half later
Please reply back via this email address, as I would like to keep all my communications in one place.
Yours sincerely,
Kishorkumar Ashara
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
RES477852
[protected][protected]
Here is the whole case history:
## 1. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: RE: RE: Flight cancelled
Date: 4th October 2016 at 10:59
Dear Sir,

Thank you for your reply.

Since the delay was in India you will be compensated as per DGCA ruling and to fulfil requirement.

Please get in touch with the concerned department via Email- [protected]@airindia.in.

We are also forwarding your request to them.

Kind Regards,

Air India Admin

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 04 October 2016 11:45
To: Admin
Subject: RE: RE: RE: Flight cancelled

Dear Sir or Madam,

Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.

We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8fba74df771f34709178d1d23bcd7b93
[protected][protected][protected]
[protected]---

3rd October 2016 at 14:11

Dear Sir,

Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).

Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.

Kind Regards,


Air India ADMIN

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled

Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852

Resolver Case Reference: RES477852


Resolver Case Reference: RES477852

## 2. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com
Subject: RE: RE: RE: Flight cancelled
Date: 4th October 2016 at 10:44
Dear Sir or Madam,

Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.

We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8fba74df771f34709178d1d23bcd7b[protected][protected][protected][protected]

3rd October 2016 at 14:11

Dear Sir,

Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).

Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.

Kind Regards,


Air India ADMIN

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled

Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852

Resolver Case Reference: RES477852
## 3. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: RE: Flight cancelled
Date: 3rd October 2016 at 14:11
Dear Sir,

Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).

Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.

Kind Regards,


Air India ADMIN

-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled

Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852

Resolver Case Reference: RES477852
## 4. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled
Date: 20th September 2016 at 13:18
Dear Sir or Madam,

Further to your following request;

1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara

2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached

3. E ticket copy
Attached

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached

Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.

Regards,

Kishorkumar Ashara

Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-

REF:8f22f[protected]f9e8f04add1743d[protected][protected][protected][protected]

16th September 2016 at 08:29

Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852
## 5. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_EON_Aug_Bill.pdf
Status: Completed
Date: 20th September 2016 at 13:08
## 6. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_Y7WPP_Itinerary.pdf
Status: Completed
Date: 20th September 2016 at 13:08
## 7. Document from me to company.
Document: Krishana Kishorkumar Ashara (Supporting Information) - KKA_Passport_[protected].pdf
Status: Completed
Date: 20th September 2016 at 13:07
## 8. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_Passport_[protected].pdf
Status: Completed
Date: 20th September 2016 at 13:05
## 9. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: Flight cancelled
Date: 16th September 2016 at 08:29
Dear Sir/Madam,

We would request you to please forward us the following documents for
us to look in to your claim

1. Name of the passengers:

2. Copies of passport (Photo page): for all individual passenger in the claim

3. E ticket copy

4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.


You can send the scanned copies of the same or send them by post to
the address as below,

Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB

Kind Regards,


Air India Admin



-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled

Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB


Resolver Case Reference: RES477852
## 10. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com, [protected]@airindiauk.com, v.[protected]@airindiauk.com
Subject: Flight cancelled
Date: 13th September 2016 at 22:25
Dear Sir or Madam,

I am writing regarding a cancelled Air India flight.

I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:

Booking reference or other flight details: Y7WPP Existing complaint
reference (if applicable):
Date of flight: June 16th, 2016

Departure airport:LHR
Arrival airport:RAJ

Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25

Warning given before the flight was cancelled: EMail Scheduled arrival
time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names
(if claiming for others as well):
Krishana Ashara

I am therefore seeking the fixed compensation as specified in EC 261/2004.

Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Kishorkumar Ashara

43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
## 11. Document from me to company.
Document: Kishorkumar M. Ashara (Supporting Information) - KMA_Y7WPP.pdf
Status: Completed
Date: 13th September 2016 at 22:24
Resolver Case Reference: RES477852

From: Resolver (no reply)
Sent: 06 December 2016 05:00
To: [protected]@hotmail.com
Subject: RES477852 update: Escalate your case against Air India

You can now escalate your case with Air India

Do you want to escalate your case against
Air India?
Reference: RES477852

Hi Kishorkumar,

If you're not satisfied with how your complaint is going so far, you can now escalate your case against Air India to the next level.

If you have an ongoing conversation with Air India, we recommend you don't escalate your case yet, but continue communicating with them at the current level and take no action from this email.

Alternatively, you can close your case against Air India permanently by clicking 'close case'.
ESCALATE MY CASE
CLOSE MY CASE
Click [*|CASE_FILE_URL|*]here to see your case so far.

The Resolver team
[protected]@resolver.co.uk

I had travelled on an Air India flight (AI-803) on 1st January, 2017. After landing, I noticed a rip in check-in my bag which could have only been caused by mistreatment/mishandling of the baggage by airport/airline staff. I accordingly registered a complaint by sending an email to the customer service cell of Air India as per the information provided on their website (email - call.[protected]@airindia.in). I even attached a picture of the damaged suit-case along with the email.
After about 9 days I received a response from Air India customer cell, Bombay, asking me to forward my query to either of the two below mentioned email addresses:
- del.[protected]@airindia.in
- del.[protected]@airindia.in
I followed the instructions and forwarded my complaint to the above mentioned IDs. On 15th Jan, i.e., 6 more days later, my query was forwarded to BLR airport manager's email ID to investigate and respond.
That was the last communication I received from Air India. Since then, even after repeated reminders, I have not received any response from any of the teams or persons concerned to handle this matter. I am not even sure if they (Air India) look into such matters thinking they may be trivial. It was a brand new suitcase that was damaged in its first travel and there is no acceptable excuse to explain this.
Please help.

I have booked 3 Tickets (2 Adults & 1 Infact) from Mumbai to Dibrugarh with PRN no. ZBSV7 via Kolkatta on Aug'16 through yatra.com.

Travel date: 22nd Jan'17

Mumbai to Kolkatta flight details AI-675 departure at 6.10 and Kolkatta landing at 9am. Next flight from Kolkatta AI-709 departure 10 am and arrival Dibrugarh at 12.55pm.

Airline has rescheduled the Kolkatta filght from AI -709 to AI-705 timing to 6.10 from Kolkatta instead of 10 am as booked earlier.

On the date of depurature at Mumbai Airport when we have asked Air India Manager to change the flight according to Mumbai Flight, they denied saying they cannot give as there is no flight available from Kolkatta to Dibrugarh after 6.10 flight. They asked to stay at Kolkotta and can give accomodate next flight which was on 24th Jan since Monday they donot have any flight to Dib.

As I had to reach Assam, I asked them to accomodate Guwahati Tickets instead of Dib as there was no option and we were travelling with an infact of 1 year old.

I want Air India to answer and compensate on our mental trauma which we had to face with an infant. And ask them how same PNR flight can departure at same time i.e. 6.10 am from two place. Mumbai & Kolkatta.

This has been a serious issue and want everyone to be aware what service they provide.

Please compensate my loss.

Rgds,

Mridusmita Das
[protected]

I am travelling from Bhubabeswar to Ahemdabad via Delhi .but i lost my luggage .which has my all clothes and important medicine and my day to day uses products. When i reached Ahemdabad i can't find my luggage in the luggage belt .so i register my complaint with the Air India domestic property irregularity person who is presene their .they hzve told me that they will deliver it in my hotel in Ahemdabad .but after more than 24 hours they haven't deliver the same as well as they are not reoponding any phone call or mobile phone which they have given us for further enquiry. thier no is [protected] and my luggage reference no.is AMDAI 54199 .
PLZ HELP ME OUT .BECAUSE I WAS TRAVELLING FROM orissa to ahemdabad 1st time.

Flight details
EWR- DEL 15th Dec 2016
AI 144

DEL- EWR 7th Jan 2017
AI 191
E ticket no.[protected]

On 15th December I had my flight by EWR (Newark) to Delhi. We were told because of bad weather conditions the flight which was coming to EWR from India landed in JFK and we have to board the flight from JFK. There was no prior information provided to any of the passengers of the change of airport and everyone had to be transferred to JFK to board the flight. Because of the change of airport we were told that flight is delayed by 4 hours. When we arrived at the JFK airport they were checking in for the flight from JFK to Delhi AI 141, and they did not start the check in process till every passenger checked in for that flight. So all the passengers had to stand in the que with all the luggage for 2 hours. Once they started checking in passengers for AI 191 they realized that they cannot check in any of the passengers since the JFK computer system cannot check in for EWR passengers. All the staff was clue less about the solution and all the passengers were standing in the que for 9 hours just to get their luggage checked in at the JFK airport. There was no food and water provided to any of the passengers for all this trouble and none of the passengers were allowed to leave the que of the checkin to buy something of their own. Once we were checked in every passenger was issued a boarding pass of Mumbai instead of Delhi. I prebooked my seat allocation at the time of booking the seat, however at the time of checking in they failed to provide any of the passengers the prebooked seat and allotted random seats.

After 9 hours of long wait when I boarded the flight completely tired of the mental and physical torture to sit and relax, I realized that entertainment system is broken and can't even charge my mobile phone which was completely discharged being standing in the que for 9 hours. There was no entertainment center to pass my time pass for long 14 hours flight.

After the 14 hours of flying time and completely drained out of energy we reached Mumbai where we had to get our immigration done and claim our baggage despite booking the flight directly to Delhi. There was no prior information provided by crew or any of the staff for people who had to take a connecting flight to Delhi. We reached Mumbai around 1 Am in the morning despite the flight which we came was flying to Delhi we had to get down and claim the baggage and immigration in the middle of the night. In the middle of the night all the passengers taking connecting were completely clue less about the connecting flight were roaming inside the airport and finding air India crew to get a connecting flight. After 1 hour of waiting at the Mumbai airport we were given a flight for 17th morning 7am to Delhi. For overnight they allotted us the Lounge instead of providing with the hotel. All the passengers were completely drained out after long wait of 9 hours at the JFK airport standing and 14 hours of flight. When we tried accessing the Lounge, we were told that the lounge access is only for 5 hours and thus we cannot enter the lounge for another 2 hours. The Mumbai airport air India crew failed to understand any of the passengers misery. Reaching to Destination Delhi almost took me 40 hours which was supposed to take only 16 hours. We booked this flight on a premium and pod approximately 2000$ for the ticket for a physical, mental and financial torture.

This whole process caused a lot of physical and mental harassment to all the passengers and a perfect case to be taken to Courts on harassment. If a suitable compensation is not awarded by Air India for the physical, mental and financial torture we will be forced to take this to the Consumer Court.

Details of flight
Air India AI 144 from EWR - DEL on 2nd nov 2016
E Ticket no.[protected]

I was traveling from Newark to New Delhi on 2nd November 2016 with a baby of 8 months. One month before my flight I had already booked for Infant meal and a bassinet for the baby. I was given seat no. 17A with a bassinet but when I boarded the flight, one more couple with a baby was allotted seat no. 17B and 17C with a bassinet. But there was space for only one bassinet and there were two small infants. I had to leave my seat and shift to 17 D with a bassinet. Also I had booked baby meal but I was not provided with baby meal in the entire 14 hr flight. Kindly compensate me accordingly.

Contact me at raina.[protected]@gmail.com

Dear

Sir,

Due to technical problem from yourside I unable to get ticket, Due to no conformation, I made another ticket on same name that also same thing happened, After I talk to customer care found both tickets are conformed. I asked for where is conformation of the tickets, they came with sorry of inconvenience due server problem could not able to produce conformation. i ask to cancel one ticket so they cancelled ticket (PNR - HCTTN) but they charge RS 2000. Am I liable for the penalty because problem from your side .

It means if problem from your side then also customer will be liable.

Two tickets are with PNR - HCTTN and Y0M2Q
NAME- MRS SUNITA RATH

Please do the needful
and reward me my money back

best regards
BIBHUPADA SAHOO

Dear Sir,

I am communicating with great regret about an experience with Air India service, perhaps for the 5th time in my travel experience. On 12th Jan i was travelling from Mumbai to Trivandrum vide PNR No. YNW1C. The flight was scheduled to depart by 17.25 and the check-in closure was expected to be closed at 16.40 . I reached airport at 16.25 and joined the long consolidated queue for boarding for Domestic flights at 16.30. I was expecting Air India staff to announce in the queue for the priority check-in for passengers travelling to Trivandrum. By the time my turn for check-in, it was 17.30 and the counter staff informed me that the check-in closed 10 minutes ago whereas my turn arrived just 5 minutes later than the actual check-in time.

I was asked to check with a lady who appears to be lead for the staff or a senior staff. She took 5 more minutes of my time for not allowing me to board the flight. There were series of lies being shoot at me. One such claim was that the flight door was closed and all the passengers had board the flight. This was at 17.30 and just 2 passengers ahead of me, was one old lady travelling to trivandrum flight and it takes about 15-20 minutes to reach the gate. So according to her this passenger had got some fast moving machine with her for her to quickly reach the flight after completion of all security checks.

I was told that Air India staff had called passengers from queue which again appears to be a lie. If that happened it would have happened before i arrived (before 16.30)because i was curious about missing the check-in time. Because of misconduct of Air India staff, i have missed the flight inspite of being in the check-in queue before the check-in time closure.

After boarding pass was denied, i tried cancelling the ticket through cleartrip.com however, the miss of flight was considered as no show which i had expected. Since the issue happened due to the behaviour of Air-India staff, i am asking for the refund of my ticket amount along with the amount paid for transport to reach airport to and from my place of accomodation which cost about Rs. 350. Before i hear from you again, i would request you to investigate the issue not only investigating from your staff because as i mentioned they had been lying. Please make use of cameras for the right evidence to come to a conclusion. The pain that i had to wait for another day and catch the flight cannot be compensated anyways.

Please keep me informed about the progress and if you have any questions. I demand a fair and thorough investigation on the issue and a refund of the amount paid for air ticket and local travel expense that sum approx. Rs. 6850 at the earliest.

Regards,
Subhash Kurup

My return journey on 13th Jan 2017 from London heathrow to Hyderabad, connecting from mumbai.

Booking reference no (PNR): HRGGT

As per the basic comonsense, the airlines should check in the luggage till hyderabad as my booking is to hyderabad.

Then why air india executives denied to check in the luggage till hyderabad and did it till mumbai after asking several times at air india counter (London). Due to that, flight from mumbai to hyderabad is missed.

I had my flight AI 765 for Chennai from CCU on 11th Jan, 2017 at 14.35 Hours. I reached the airport at 14.00 Hours. I went to the boarding pass section to avail by boarding pass, but the authorities did not issue boarding pass citing reasons of Late Arrival causing me a financial loss of INR 9958/- .
On top of that, the personnel at the counters including the chief (i do not know the exact designation) humiliated me terribly and used a lot of disrespectful words.
When I asked them to tell me their names, they threatened me of framing me into case of creating commotion and further threatened me of forceful exit from the airport.
I do not know what justice should I receive if ever I receive any. But it should be strongly condemned and perpetrators must be brought under prosecution so that no commoner like me ever receive such a treatment from the AI officials and employees at the Netaji Subhas Chandra Bose International Air Port.

I have traveled from the Birmingham, UK to Delhi from flight 0n 1st Dec-2016 in AI 114 and then I have to catch connection flight AI010 on 2nd Dec-2016. Birmingham to Delhi flight was reached at Delhi airport in time. But the flight from Delhi departs 5 hours late. could you believe it was a domestic flight?? no correct information has been given at Delhi airport or no food or any kind of arrangement has been done by the Air India. We reached at Ahmadabad at 11.30 PM.
When I got my luggage I have found that one of my new bag was totally damaged from the bottom. When I complained about it they took another 45 minutes to create DPR and took the photographs of the broken bags, and I have been told that somebody from the Air India will contact me to provide me the compensation, as usual no one has contacted me. I have contacted them on 2nd January, 2017 I have been told that I have to provide them the photos of torn/ broken bags, original bills of the bags etc. or I have to deposit that bag to air India to get the compensation.
now my question is if that is the case,
1) why they don't took that broken bag on same day and provide me the new bag?
2) at the time of creation DPR they have already taken the photograph then why they want it again?
3) I didn't know that great Air Indian bag handler will damage my new bag otherwise I could have keep my bills with me.

The thing is that they don't want to provide compensation that's why they want that much of information and proof.

Why should traveler keep the totally damaged bag with him for a month.

If some one wants to take action here are my DPR Details
NM : Sarkhedi Dharmi
RT : BHX/DEL/AMD
TN : AI469339
CT : PU23WHX
B1: Orange
TK : [protected]
FD : AI 114/01 DEC / AI010/2 DEC
Mobile No : +44 [protected]
Email : [protected]@yahoo.co.in

I Rama Gupta, e ticket[protected]C1, travelled on 09 Jan 17 by AI 9631 from Delhi T3 to Rajkot.
On reaching Rajkot, my VIP suitcase brown colour containing personal belongings & valuables was missing. Complaint lodged with Air India at Rajkot .
No positive feedback on tracking my baggage when Contacted Air India officials on tele No given in receipt.

Hi team, i have booked two tickets under the said booking id (Nf[protected]) with travel date of 15th jan and 19th jan 2017. These tickets were booked to attend important family function. Now the flight has been cancelled by air india. When i spoke to them today (08th jan 2017) to support me with an alternate, they said they cannot support me over the call, for this i have to go to the airport to understand if airport air india team can help us. They also stated that i have to cancel the ticket in order to get the refund, without which the refund cannot be initiated. I do not understand why i should cancel the ticket when the flight is not being operated by air india, i still want to travel. Make my trip is also not helping me out with this or any alternate for travel. I'm left helpless. Please suggest an alternate solution. Both air india and make my trip is not giving me any reason for cancellation, they only thing i hear from air india is non-operational of any flights to gorakhpur. To me it seems that they are taking un-due advantage of passenger.

Planned to travel from vadodara to Delhi AI 820 on 7 Jan 2016 at 8.15 pm but was informed on telephone that flight is delayed by almost 4 hours at 7.30 pm which was of no use because already reached on time of check in. The most worst part was snacks packet which was worst I have eaten in my life. This helped me to finally decide that I will never fly with air india again