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Air India Complaints & Reviews

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Last updated Feb 18, 2024
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Air India reviews & complaints page 128

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K
kannanohan
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Luggage loss

Address:New Delhi, Delhi, 110037
Website:www.airindia.in

Airindia lost my luggage during my Vie-Del flight on 28th October 2016. Inititally I was told that the baggage was redirected to kathmandu and they will be soon shipping it to me. Later i heard that the luggage is stuck in Vienna, but 50 days from the day of travel, there is no information till the date.
I am back in Vienna now, I tried to approach Airindia officials at Vienna airport but they were not reachable.
The details...
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R
from Ahmedabad, Gujarat
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About compensation for delayed flight

I Rupali Sherekar was to board Air India flight number AI 664 on the 13th
of december 2016 at 16:55 from Goa airport to Mumbai(PNR *Z1JEW)* and had
a connecting flight of Air India from mumbai to Nagpur(PNR *Z1JER*) at
20:25 on the same day.
After boarding Flight 664 developed some snag and we were deplaned. A few
passengers were accomodated on a different flight and though I had a
connecting flight...
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D
dheeru456
from Bengaluru, Karnataka
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Harrowing Experience From Air India

Address:380015
Website:airindia.in

Hello Team,

Passenger Name : Miss Divranya Rambhi
Luggage Tag No : AI314335
PNR No : M-3XJLF

I travelled in Air India flight on 14th Dec night M-3XJLF from Singapore to Mumbai and Mumbai to Ahmedabad. I found my luggage missing ( Luggage Tag No : AI314335) and I loged the complaint for the same at Ahmedabad Airport and got the update that I will be receiving my luggage within 24 hours at my address....
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S
sathya222
from Chennai, Tamil Nadu
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Lost Baggage

Address:600050
Website:WWW.AIRINDIA.COM

I had travelled from singapore to chennai on 12-December -2016.Due to weather problem the flight diverted to Bangalore.
I have taken my luggages in Bangalore.
The next day 13-Dember-2016 i have checked in my baggage in airindia flight to chennai.
But i haven't received the baggae in chennai.
I raised the complaint and got the PIR REPORT.
BUT STILL I HAVE'T GOT MY LUGGAGE.

TAG NUMBER AI152977...
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U
user_AI
from Kolkata, West Bengal
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Lost baggage

Address:Hyderabad, Andhra Pradesh, 500001

Just arrived from hyderabad to trivandrum via air india (Via chennai). My baggage was checked in at hyderabad, but it has not reached trivandrum. Air india cannot tell me where the baggage was left / forgotten / misplaced. Absolutely unacceptable because many passengers who came today by flight ai 988 to chennai and then by flight ai 967 have not received their luggage!...
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M
manikabisht
from Faizabad, Uttar Pradesh
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Deduction of Ticket cost against Non confirmed Ticket by Air India.

Address:400 021
Website:book.airindia.in

Ref : Ref. ID NO. AIBE28207036.

Dear Mam/Sir,
While booking a ticket for flight no. AI429 on dated 12/12/2016 through Air India's official website : book.airindia.in, the ticket cost amounting to Rs. 3647 has been deducted from my debit card but the required ticket has not been issued/booked as confirmed vide above Ref. ID No.

You are therefore requested to look into the matter and refund the booking...
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Address:New Delhi, Delhi, 110001
Website:www.airindia.in

Dear Team,
i have one bad experience with Air India services, we reached airport on time around 8:30PM on 11th Dec, 2016, but received one SMS from Air India that flight AI 310 is delayed by 40 minutes, which departure time was 11:15AM.

we waited at airport and use to see the current status on flight display board. it was showing that flight is delayed and status was updated at 11:55 as "Open".

we entered...
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P
palraksha
from Mumbai, Maharashtra
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Denied check in despite mobile boarding pass and being on time

I had an Air India (AI 0024) flight from Delhi to Bombay on 11th Dec, 2016 at 6pm. I reached the airport at 5:10pm and was standing at "Air India All Domestic Flights Check-in counter." However, the check-in was from the international counter and I (along with few other passengers) had to rush to that counter. It was 5:15pm and I asked one officer if this is the right counter and that I might get late. I was told to stand in line. By the...
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S
Samiras
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On-board flying conditions

I flied with Air India on 11 December 2016 from Delhi to Vienna (flight no. 153 at 14:55).

Due to continued aggressive air conditioning and low temperature it was one of the worst flights in my life and I fly for over 20 years. To get the picture, people were sitting in their winter jackets, with hats, scarfs and blankets on their heads. I have got cold and sore throat. Sitting over eight hours in one small space and not bening...
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Address:194101
Website:[email protected]

Dear Sir/Madam.
I had booked a ticked in Air-India for 25/November/2016. As i reported at 10:18am to the to the Station Manager's counter at the airport, because they already have stopped giving Boarding-Pass though our flight departure was at 11 am. 42-minutes were still left when we (i with another passenger) reached and repeatedly requesting the Station-Manager, (Samriti Pal), for the boarding pass. It was so urgent for us that...
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Y
Yasmin Surani
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Huge cancellation money

I booked my ticket from from Delhi to Surat from Air India. Unfortunately booked wrong tickets due to misguided advertisement by cleartrip which was then cancelled immediately . When we called them, they denied refund & deducted 2000 rs for the ticket of 4500.
There should be room for correction if called immediately.
I lost my money & I rebooted again with higher money...
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P
Priyank Gaur
from Delhi, Delhi
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Cancellation

Address:203141

Dear sir

on 26.11.2016 i have to travel from gorakhpur to delhi to vadodara.
The flight of gorakhpur to delhi cancelled due to bad weather so next flight also canceled.

That night is my working day 26.11.2016, due to cancellatio i have to take leave and too much disappoint and disturbed.

It take 35 hours to reached vadodara.

I have to pay 22000 inr as fare for flying to vadodara...
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Address:349565

Dear Sir /Madam

Airline Reservation Code:- YLZY4
Date 27 November 2016 - Delhi to Singapore by AI380
Passenger Names:- Shroff Arun Kumar and Shroff Sumita. We are both senior citizens.

1. On 27 Nov 16 We arrived Delhi from Jaipur by Jet Airways 9W-2254. The flight was slightly delayed. ETD was 8.45pm but it landed around 9.10pm.

2. Our baggage came out slowly. After that we made our...
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Address:Yavatmal, Maharashtra, 445001

Dear sir/Mam

I Mr. Farhan Khan frequent flyer[protected] customer of Air India since from last five year.I am working in Saudi Arabia as a lecturer in Ministry of Higher Education.
My wife Dr. Fatima was coming from Nagpur to Riyadh on 16 November 2016 Wednesday, along with my two small kids.
We book a ticket for 15 November but due to the problem with a flight Air India rescheduled our journey on 16 November...
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J
JyoMS
from Chennai, Tamil Nadu
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Baggage Clearance

Address:Mumbai City, Maharashtra

On 17-Nov-2016 I traveled from Ottawa(Canada) to Bangalore via London, Mumbai. My luggage was tagged to be received at Bangalore directly. However when I landed in Mumbai (in AI130, at 4:30AM on 19-Nov-2016 - already 30-40 minutes delayed), the Air India officials told me I was to collect my baggage, get clearance and then board my connecting flight to Bangalore(at 6:15AM). Accordingly I waited at the baggage belt to receive my baggage. However...
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M
mm63
from Jabalpur, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Excessive Cancellation Charges

Address:110060
Website:www.airindia.com

I booked an Air India air ticket through Yatra.com on 19 Nov 16 at 1859 hours for a round trip from Delhi to Cochin for Departure on 26 Dec2016 and arrival on 30 Dec 2016 for my father Mr Ram Vikal . however, erroneously a typing error resulted and I typed 26 Nov 2016 for Departure and 30 Nov 2016 instead of Dec.

The PNR Numbers are H6ZRS and Z14T6 respectively under the booking reference number[protected] provided by Yatra.com.br...
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M
Mamtasharma Kumari
from Chandigarh, Chandigarh
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Crew member responsibility

Address:New Delhi, Delhi, 110010
Website:AIR india

I was travelling from patna to new delhi on 13 nov in flight no. 416, after 15 min my elder son 7 yrs Ajitesh kashyap slept off.Dinner was served to passengers. I requested one of male crew member if his dinner can be given in poly bag or disposable packet as we will reach home by 0030.He said yes but it was not given to us.very disheartening for me...
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S
Sunillily
from Patna, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non cancellation of air ticket by air india

Address:110001
Website:www.airindia.in

Dear Sir,
I was to board a flight from Kolkata to Agartala with the following details as under---
Name of traveler—Sunil Kumar Pathak
PNR No-JPVMT
AI-743
Destination-Kolkata to Agartala
Date of journey-14.11.2016
Customer reference no.[protected]
Booking agent---www.Yatra.com

I called Air India customer care for cancellation and refund of amount .They verified my...
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P
Prosantadutta
from Bengaluru, Karnataka
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Services

Address:Bangalore, Karnataka, 560013

Details:
On 4th night we 3 members of a family traveled from Halifax to Bangalore via London. Flight details are as follows:

Halifax to London by flight no. AI 7304
London to Mumbai by flight no. AI 130
Mumbai to Bengaluru flight no. AI 603
Passenger details are as :
1. Prosanta Dutta
2.Anu Dutta
3. Aritra Dutta
Facts:

Due to delay of flight no. AI130...
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A
Arushi Kataria
from Pardi, Gujarat
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Flying returns

Address:New Delhi, Delhi
Website:Air India.co.in

I have tried co racing Air India multiple number of times regarding claiming my missing miles However, people have either not picked up my calls, numbers are not available or even when they do pick up, I get responses such as the website is under maintenance. It seems the website has been under maintenance for the last 2 months and I have been unable to claim my missing miles. I have spent over 10 hours per week in resolving this issue and...
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