Air India Complaints & Reviews

Dear Sir,

Greetings from Air Travel Enterprises !!!

It is so pathetic and bitter experience from Air India that it denies refund to passenger even the flight is cancelled .

Ref PNR-YB5HN, we issued a ticket to MR DHANESWAR/CHAND a business man, for his travel from Dubai to Bhubaneswar for 8 Apr, in

AI 996 DXB-DEL and AI 77 DEL- BBI . Unfortunately AI 77 is cancelled and AI 75 is rescheduled which was departing at 1105AM and he was not able to attend his meeting held at 1100 AM/08 Apr at Bhubaneswar .

Schedule has been changed on 6 Apr and we informed the guest about the update . Since there was no use of taking that delay connection for him, he wants to xxl the ticket and asks for full refund as he didn't use any of the coupon .

But the staffs of Air India, Trivandrum, Kerala says rudely that the guest is not eligible for full refund and denies the refund .

Kindly explain how can they deny his right to get full refund ? Do the guest is responsible for the flight cancellation ?? Who bear the cancellation charge if Air India denies the refund ??

Tkt[protected]

NAME: DHANESWAR/CHANDMR
PNR-YB5HN

I was travelling from Srinagar to Mumbai (via Delhi connecting flight) on 15.04.2017. Air India has misplaced my baggage. The file no given to me was BOMAI27025. They have not been able to even locate my bag. Also there is no revert for claimimg the inconvenience caused during this period. The manager does not respond to any mails. I am very disappointed by their services. I was told that I shall receive reimbursement of the inconvenience during this periopd and also of the baggage lost separately. however, there is no response from their end.

Me my husband my 2 sons 2and half and 6 week old had our seats selected when we got on the plane in uk we was seperated and then the cabin crew helped us re locate on the flight to india i had called for hours flight attendence for a drink of water and milk for a bottle and know one came the whole time only when they was giving everyone food and snacks. We was in inida for 25 days half way through we booked our seats near the window all comfirmed and once again they was mixed up so we sat in four seats in the middle then a couple about 40 odd wanted there seats and we was explaininn to them if they could sit in the seat in front o[censored]s next to eachother and the flight attendent was rude and told me that my husband and baby had to sit at front i have to sit near wondow and my 2 and half year old has to sit in the middle by his self baring in mind the couple was more than pleased to sit in front on the end instead of right in middle of kids but the flight attendent got so rude to me i was not pleased so i refused to move and the coupoe told him its ok in punjabi witch i understand even though im english and my husbands indian and then i was asking the same guy for a drink and it was like he was ignoring me i thought first time was misunderstanding and next time it would be ok but clearly not i feel like i was targeted due to being only english on plane and i never had such bad service i and my family refuse to use air india again staff needs to be more polite and understanding and not so rude

This is regarding the Air India travel from New Delhi to Kolkata, please check attachment for details.

I have booked a ticket from Delhi T3 airport counter this afternoon for flying to Kolkata by Air India, which departed at 2:40p.m and reached Kolkata at 4:40p.m.
I have paid for the travel by debit card, where in due to network error there were multiple transaction failures. Later I got message from bank stating that I have been charged twice, check attachment for details for 1 air India ticket purchased from counter.
Amount deducted was 20412 INR, deducted twice - from Bank of India and State Bank of India Accounts. I want 20412 INR back to my State bank of india account.
SBI account number : [protected], Delhi University branch, IFSC code:SBIN0006794

Bank of India account number : [protected]
Jesus and mary college branch. IFSC CODE: BKID000607

AIR INDIA TICKET NUMBER :[protected]
Date of travel : 11 April 2017
From Delhi to Kolkata.

Please respond and do the needful asap.
E mail for contact:37sp.[protected]@gmail.com

Complaint regarding non availability of wheelchair to mrs. Kamlesh modi at t – 3, new delhi
Wheelchair request was made along with the booking of ticket (Scan copy attached). Please to note that on board attendant was requested for the availability of wheelchair, she said it will be available after getting down from the aircraft. Moreover the attendant was also asked the belt member on which the luggage was to be delivered. She said...

Sir/Madam,

I have travelled from Chennai(MAA) to Nantes(NTE) on 08-Apr-2017 in a single ticket via Chennai to Delhi(Air India) then Delhi to Paris(Air India) then Paris to Nantes(Air France). I have paid excess luggage amount around 22k in Chennai Airport. But again they have charged around 187.17 euros as excess baggage amount in Paris Airport .This is due to baggage check in they mentioned till Paris instead of Nantes from Air India. I am not sure why they charged twice even though it is a connecting flight. We have checked with Air France already and they mentioned that Air India mentioned baggage check-in till Paris instead of Nantes. This is the real problem from Air India End. Please check and refund the amount which they charged. Please find all documents attached(baggage receipts, ticket, boarding pass).

Thanks,

Place : hyderabad
Date.08/04/2017

From,
P. Venkateswarlu
B-64, indian air lines
1-8-450/b-64, ap housing board
Secundrabad - 500003

To,
Greater hyderabad
Municipal corporation
Hyderabad

Subject: in front of my house b-64 2 tress on the payment became safety hazard to the public.

Respected sir/madam,

I wish bring to your notice as in front of my house b-64 2 tress laid by mch long ago on the payment became safety hazard to the public.

1. On[protected] at about 7:00pm a vehicle from other end of the road towards main road as its passed on heavy sound has come then we came out we saw a branch of the tree right hand of my gate fallen on the ground by the time we could not note the vehicle number not talk to him (Pic 1).

2. The left side the gate the tree which is likely to fall any time if any vehicle move like this in the colony this cause damage to the persons are vehicle else which is shown in (Pic 2)

Hence i am requesting you to take the necessary action to avoid accidents in future.

Regards
P. Venkateswarlu
[protected]

My wife was flying from Bengaluru to Delhi to London on Air India with connecting flight to USA on Delta. The Bengaluru Delhi flight was delayed by over 3 hours causing her to miss all connecting flights. The staff at the Bengaluru airport was most unhelpful only interested in getting rid of her asking her to go to Delhi and take her chances. The scenario was repeated at Delhi and they were even fighting whether they should give her a hotel room for the night. And she had to stay at the airport for 14 hours and argue with them before they would give her a hotel and book her on the next KLM/Delta flight. Thank God it was not on Air India but KLM. No more air India for us. Being from India I am sorry to say this but the customer service is absolutely the worst

Because of AIR INDIA flight 668/681 on 23.04.2017 last minute change of itinerary & DELAY I missed my flight LX 155 with SWISS Bombey-Zurich on 24.03.2017, scheduled for 01h20. Next flight to Zurich was only possible in 48h, & cost me CHF 1000.- from my pocket (CHF=USD), as my 2 tickets were separate. Thus, I was left alone in Mumbai for 48h not knowing where to go. In spite of my request to provide accommodation, AIR INDIA DIDN'T PROVIDE ANY HELP. In spite of the fact, that I said that I had some health problems.
So I had to take a taxi and go to a hotel on my account which cost me INR 29'793.90 + food INR 3'823.80 FROM MY POCKET. I am deeply shocked by AIR INDIA lack of assistance in extraordinary conditions caused by them. I claim accommodation & food cost back. Best regards, Tatiana KRAVTCHENKO, Email : [protected]@hotmail.com

AI 347 departure 29th MAR 9AM from singapore. I have planned travel 3 weeks ago and booked train ticket 2A from chennai to vijayawada.

28th Night, i got mail from ai.[protected]@airindia.in stating flight got deployed for 3 HRS. I cancelled my train immediately. Hence i dont have any train availability to travel. This is not a first time i lost time and money cancelling domestics flights and trains.

How are you planning to compensate for this delay impacts to the passengers ?

I am thinking to avoid AIR INDIA for future travels.

Air India gives worst traveling experience. It always reschedules the flight and we cooperate. After my flight cancelation when I was allotted another flight, I requested a reschedule of the flight and they denied saying that they have changed once with my permission. I request others not to take this flight ever. Please boycott Air India they have extremely bad customer service.

Hi,

I am just putting the mail chain initiated with Air India for ticket refund, but no results so far and nobody responding to the incident.
please help to resolve this.

Mail Chain - Start

This is complaint regarding illegal deduction of money of last denied flight from Bangalore to Hubli.
and causing so much of inconvenience and financial losses to myself.
and now your customer care representative (carlus) gave this mail id submit the complaint before going to consumer court.
so i am forwarding the same mail chain which gives the details of the deduction.
in short summary here is the situation i went through.

For the flight AI9509

on Nov-23-2016, at 3.45 PM

i tried webcheckin for the flight but it was not available. i tried all the links on the airindia website to find the webcheckin i couldn't find it anywhere. i tried till the last moment but of no use.
And while in the taxi, since traffic was more i predicted will be late so called up airindia customer care, around 2.25 to communicate the message to appropriate authority that will be little late for boarding. but customer care representatives were careless about the emergency of the situation. And gave standard answer that they cannot do that. and they didn't give any number or communication channel where i can communicate this message. they didn't tell where to find it either.
so i was not provided with any options to do remote check in, and finally when i reached airport around 3.10 counter representatives are completely irresponsible.
i was not getting any clue that whether i am allowed to board or not, they are just sitting in the counter without giving any details of the situation.
i have traveled international flights where flights departed late due to late passengers, and just before this flight our Singapore flight departed 10 mins late due to one delayed passenger. And they announced in the flight that they are waiting for the passenger.
but here situation is different, i had 30 mins buffer to board the flight, and i was begging in front of Air-India staff to allow me to board the flight. And air-India staff was behaving in such a way that i am asking for free ride. That was most horrible moment i ever met in my Air travel career.
The way all it happened gives impression that Air India is not of international flight standard. Because of all these i missed my important family function for which i booked this flight, and on top all overhead o[censored]sing road transport and additional money losses.
And now if i see how Air-india concluding entire scene, with NO-SHOW category and paying me only 10% of the total booking charge.
its not No-Show category, i was denied from boarding the flight as my tickets were given to some one else.
so its completely injustice, if it is not handled here then i will put the same comments in consumer forum and start new case.
so let me know your conclusion ASAP.

Mail Chain - End

I had travelled by AI-142 on 25.02.2017 and carried two pieces of baggage. On arrival I saw that both my baggage were damaged and I went to Air India counter to file a complaint. The complaint number is DELAI64071/26FEB17/0512GMT. I was told that someone from the Damage department would contact me within 24 hours. No one did, so on 27.02.2017, I wrote to the e-mail printed on the report. On 28, I was asked to send photos of the damage, which I did immediately. On 01.03.2017, I received a mail to have the baggage repaired and send bill with a REASONABLE AMOUNT to them for reimbursement. I informed me that the baggage could not be repaired and if Air India felt it could be repaired, they could have it collected and repaired. Thereafter, despite my reminders on 3 and 6 March, reminding them that I would be returning soon to Paris, Air India went silent.

Now I have returned to Paris and want them inform Air India, Paris to buy me new bags and have them delivered to me.

Grateful for action on this complaint.

Regards

Rakesh K Sharma
Director, Maison de l'Inde, Paris, France

This is to bring to everyone's notice about the pathetic service that I got from Air India during my travel from Delhi to patna. My flight from Delhi to Patna was from 10:30 (dated 22nd March 2017), I reached at the Air India queue to get the boarding pass at 10:00 and at 10:15 I reached at the boarding counter. To my surprise I was told that "You are late and now it is not possible to accommodate you in current flight. For more information you can check with the Air India supervisor." I told them that my flight timing is at 10:30 and it's still more than minutes to depart but the lady at counter was not ready to listen and she informed me that "this is a flight not a bus and you need to come at-least 30minutes before, evan my baggae is alredy loaded after she cant ready to hear me, i was with my wife along with 9 months old kid.A worst experience with Air India.I would strongly recommend NOT to travel with this airline unless you are left with no other choice. ave ever seen. Evan They misbehave, It was an absolute shame to see how the passengers were treated by staff.
Regards
Deepankar mishra

I travelled in Flight No. AI 472 from Udaipur to Delhi along with my son SIHAG/YASH VARDHAN. His Ticket No. was[protected]C2, with Boarding No. 109 and Seat No. 13D. I deposited my luggage in three bags at the Check in window o[censored]daipur air port with Tag No. AI 411534. One of these bags was lost in the transition by the Air India.

The surety against loss, damage or deterioration of luggage during flight was the sole and entire responsibility of Air India. On reaching Delhi, when I went to the concerned counter/luggage belt for gathering my deposited luggage, my one bag was missing. When I contacted the Manager and other officials of Air India, they replied that that was the routine and regular matter of Air India. Their behaviour was ill, bad and irresponsible not only with me but also with some foreigners. This has brought a very bad name for the Air India as well as the Country.

It is requested that concerned officials in Air India be directed to get my lost luggage immediately recovered/traced and handed over to me at my residence given below. The erring, ill behaved and irresponsible officials of Air India involved in this incidence be given exemplary punishment. I may rightly and appropriately be compensated for any loss, damage or deterioration of any material from my baggage. Hoping for an early and prompt action.

Meenakshi Sihag
Flat No. 61/2,
Emilia D2,
Vatika City, Sohna Road, Near Badshahpur,
Sector-49,
Gurgaon.
Mob; [protected]

I had booked an Air India flight from Thiruvananthapuram to Bengaluru for 19th Dec. The flight AI 584 was supposed to take off at 9.15 am and reach Bengaluru at 10.20 am. So keeping that in my mind I had booked the connecting flight from Bengaluru to Pune at 1.00 pm, but I got a call on 18th Dec at 11 pm saying that my flight has been delayed by 2 hours 5 min. The new take off time was at 11.20 am. I made calls to your call center stating my problem that I have a connecting flight and I would miss it because of the delay caused by your flight.

The call center personnels were of no help and no accomodations were made for us. The morning of 19th Dec when I approached the Air India representatives on Thiruvananthapuram airport, they said they would provide all assistance to make sure we get on our Air Asia flight that was to depart on 1.00 pm. The delayed flight AI 584 with departure time of 11.20 am should have reached the Bengaluru airport at 12.25 pm. But to make matter worst your airlines arrived on Bengaluru airport at 12.50 pm.

So as you can see total delay caused by Air India accounts to 2 hours 50 minutes. On arriving at Bengaluru airport there was no assistance provided to us. We could not find anyone to help us get on our flight. When we met the Air Asia personnels to my surprise they said that they have received no information from Air India regarding the matter. We missed our flight.When we met the Air India staff on Bengaluru airport they said we had no option but to book another flight as no accommodations were made. We spoke with your manager Mr. Deepak at the Bengaluru Airport and he said that he understands the situation. Due to the mismanagement from their side, he asked us to book another flight and that compensation for the same would be provided in the next few days. So I am writing this mail demanding my compensation. The tickets for the next Air Asia flight to Pune cost me Rs 15, 198 for my journey.

I demand that you compensate for the gross mismanagement and inconvenience caused by Air India

AI 938 Air India flight from Dubai to Calicut on[protected]
Out of the two checked in baggages, we received only one at the Kozhikode Inlernational Airport. We were informed by Air India ground staff that some of the baggages did not come in this flight. We were given the attached paper with an assurance that the baggage would arrive in the Air India Express flight today morning[protected] and shall be delivered at our residence before today noon. We tried to track the progress on the number provided in the attached document and as expected and not at all surprisingly, true to its typical Air India style of operations, it's not responding.[protected]. Although two local mobile numbers were given by us to update the status, till now, i.e. 4pm we have no clue as to what is the status of the baggage. We are tied down at home without being able to go anywhere expecting the call from Air India would come any time. Unfortunately the baggage in question had all our clothes. Request to urgently contact the Air India ground staff at Kozhikode Airport to do the needful and deliver the baggage at the earliest.

Our two backpacks have been lost on our arrival at bengaluru ia (6. January 2017). Agent of baggages services has filed out only one form (Pir) for two people and two backpacks. Our backpacks were found 15. January and according rules air india each passenger has a claim for delayed baggage compensation in amount 3000 rs. Unfortunatelly on our return home (1. February 2017) some agent of baggage services has paid only 3000 rs for my wife (He has refused give us any evidence). Agent from airport baggage services told us that payment rs 3000 for the next person (Jan hrádek) can´t be paid as it isn´t mentioned in the email from 10. January 2017!! I don´t understand the procedure of air india baggage services in bengaluru in the delayed baggage compensation and i am waiting the additional payment of rs 3000 for mr. Jan hradek

I travelled from Dubai (2.45 pm) to kozhikode (8.10 pm) on 19 th march 2017 on Air india flight(AI 938). I do have a complaint about their in flight customer service of Air India. The air hostess refused to give me even the food also. For mentioning this i want to meet the captain and the senior manager but the didn't allow me meet them. I think they do this intentionally to promote other airlines. I felt very bad after travelling in Air India.

Dear Sir/Madam,

This complaint is regarding the misbehaviour by staff at terminal3 gate no 2 at Indira gandhi international airport delhi on 19/3/2017 at 18:50hrs.The staff hid his I-card on asking for his name.the accompanying policeman also joined and gave his name as Mr.murarilal which was fake in my belief.He was highly arrogant and rude to us . we had missed our flight by a whisker due to misguidance of the air India staff around.we being short of money and energy were discussing the frustration among ourselves but the aforesaid staff got into useless argument with us and Curtly replied that Air India doesn't require passengers. I believe every customer is important for any brand. He even abused profanities in murmur which he denied later.we were treated like we are at big guilt and we are travelling at his mercy .
I request serious action against that staff at the earliest as this behaviour is not at all acceptable from hospitality staff in uniform with slogan Proud to help. .
My PNR for reference is HZBJX flight Boeing AI0102 Delhi to Mumbai dated.19.3.2017

Hope for the positive revert from Air India.

Bhavana Joshi