Air India Complaints & Reviews

Highly dis-satisfied with the behaviour of ground staff in check-in counter in kolkata airport. I m travelling from mumbai to silchar via kolkata. My PNR number is YEVSD.. My name is Somhita Bhattacharya.

Kolkata Airport is not having any baggage drop in counter. Even after having my boarding pass in hand I had to wait 45 mins for dropping my luggage. I am travelling with my laptop, tab & foods for my family.Because the bags...

I have not get wheelchair for international flight due to which i miss my flight AI101. Im 90 years old. I get hearshed due to It. Mr Punit is on duity on That day. I get get ticket for next day by paying Rs14500. I miss flight due to the mistake of your worker Punit dated 2/11/16 at12.30 am. No one can give any reply of my complaint no021226 on Air India complaint book. So please tell me the status of my complaint.
Thanks,
Baldev...

Air India the so-called prestigious airline of India. Till the time you were disrespecting the passengers it was okay but now you are stealing money from your passenger's baggage. I know because of demonetization you are in problem but that doesn't mean you will steal the money from the baggage of your passenger. My Rs12000 of new 2000 notes were pilfered from the baggage. It is not a petty amount. Take responsibility.
Worst airline...

Myself and my wife were carrying ok tikets
Feb 13, 2017 from Kolkata to Blr. We were abruptly told at the chk in counter that the plane AI 774 was cancelled and they canceled our tsk and told us they will reimburse the 22000 freq flyer mileage.
No they refused to endorse the tickets.
We had to purchase tkts on jet airways and leave for Blr that day; cost us Rs 16000 plus
Another Rs 3000 for 14 kg excess baggage...

I have been interacting with Garga from AIr India Mumbai about the replacement regarding baggage damage.
It was inspected by Air India third party repair center and it is confirmed that the bag Skybags New York 72 Cm Spinner Trolley, cannot be repaired and has to be replaced.

Now Garga from AIr India is offering me some other company's TakeOff bag.
The cost of both these bags does not match at all and even the...

On 8th of January, 2017, I booked ticket[protected] for travel cok-del on 13th Jan and del-cok on 24th Jan 2017. later on 12 january, I cancelled the ticket through toll free number as the timing was not suitable due to extreme cold in del. I was advised to contact the cok airport counter for a ticket for another flight. I had to pay full fare for the fresh ticket and I was advised to contact cok office for refund. The cok office in turn...

I was making journey from jeddah to delhi on 6 february 17 by flight number AI992 departure time 21:15 I had a trolley bag of about 30 kg put into a luggage .when I boarded Delhi then shaw lock was broken there I did not care seriously but from Delhi to Patna on 7 February 17 by AI409 some other passenger talked about their broken lock and missing luggage then I also thought about my broken lock and missing goods
I have lost my lots...

I am really disappointed with jetairways. My friend booked ticket for me from makemytrip but god knows what happened at the time of booking the traveller name was my friend's name instead of mine. I called makemytrip to change the name but they told me to contact Air India (since the carrier was Air India). I called but they refused to do so and said it doesnot come under their policy. Why the hell can't you change the name??? Whats the big...

I am lodging another complaint against Air India due to them double charging me and my husband for our excess luggage. I had prepaid 8480 ruppes for the excess luggage and upon reaching the airport, the attendant at the counter says you have not paid for any excess luggage. They then hold our luggage behind the counter and do not give us our boarding passes. They say we need to wait at the airport counter until the manager comes in and that...

I have a flight from delhi to blore AI 174 on 30th nov. I got the message from customer care that flight was delayed 15 mins. I already done web check in and reached at for bagage drop at 5:10 before 35 mins just to drop bagage. But there was attendent Mr. Gandhi did not allow me to board the flight and said boarding gate closed. And forced me to book another flight. I requested number of time but he did not allowed and talked bery rudely....

My total checked in baggage was 26 kilograms and hand baggage was 0kg. The guy assisted me with boarding pass has said my checked in baggage allowance is only 15 kilo and I have to pay for additional 10kg. It's totally unfair and misleading the passengers as air india website provides the information that the domestic checked in baggage allowance is 25kg.

Please revert my additional payment of rupees 2, 650.

Even...

Dear Sir or Madam,

I have been emailing your Air India department regarding flights that were cancelled (see email chain below for full details) but am not getting any feedback from them.

Could you please look into this and resolve my case.

Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester,...

I had travelled on an Air India flight (AI-803) on 1st January, 2017. After landing, I noticed a rip in check-in my bag which could have only been caused by mistreatment/mishandling of the baggage by airport/airline staff. I accordingly registered a complaint by sending an email to the customer service cell of Air India as per the information provided on their website (email - call.[protected]@airindia.in). I even attached a picture of the damaged...

I have booked 3 Tickets (2 Adults & 1 Infact) from Mumbai to Dibrugarh with PRN no. ZBSV7 via Kolkatta on Aug'16 through yatra.com.

Travel date: 22nd Jan'17

Mumbai to Kolkatta flight details AI-675 departure at 6.10 and Kolkatta landing at 9am. Next flight from Kolkatta AI-709 departure 10 am and arrival Dibrugarh at 12.55pm.

Airline has rescheduled the Kolkatta filght from AI -709 to AI-705 timing...

I am travelling from Bhubabeswar to Ahemdabad via Delhi .but i lost my luggage .which has my all clothes and important medicine and my day to day uses products. When i reached Ahemdabad i can't find my luggage in the luggage belt .so i register my complaint with the Air India domestic property irregularity person who is presene their .they hzve told me that they will deliver it in my hotel in Ahemdabad .but after more than 24 hours they haven't...

Flight details
EWR- DEL 15th Dec 2016
AI 144

DEL- EWR 7th Jan 2017
AI 191
E ticket no.[protected]

On 15th December I had my flight by EWR (Newark) to Delhi. We were told because of bad weather conditions the flight which was coming to EWR from India landed in JFK and we have to board the flight from JFK. There was no prior information provided to any of the passengers of the change...

Details of flight
Air India AI 144 from EWR - DEL on 2nd nov 2016
E Ticket no.[protected]

I was traveling from Newark to New Delhi on 2nd November 2016 with a baby of 8 months. One month before my flight I had already booked for Infant meal and a bassinet for the baby. I was given seat no. 17A with a bassinet but when I boarded the flight, one more couple with a baby was allotted seat no. 17B and 17C with a...

Dear

Sir,

Due to technical problem from yourside I unable to get ticket, Due to no conformation, I made another ticket on same name that also same thing happened, After I talk to customer care found both tickets are conformed. I asked for where is conformation of the tickets, they came with sorry of inconvenience due server problem could not able to produce conformation. i ask to cancel one ticket so they cancelled...

Dear Sir,

I am communicating with great regret about an experience with Air India service, perhaps for the 5th time in my travel experience. On 12th Jan i was travelling from Mumbai to Trivandrum vide PNR No. YNW1C. The flight was scheduled to depart by 17.25 and the check-in closure was expected to be closed at 16.40 . I reached airport at 16.25 and joined the long consolidated queue for boarding for Domestic flights at 16.30....

My return journey on 13th Jan 2017 from London heathrow to Hyderabad, connecting from mumbai.

Booking reference no (PNR): HRGGT

As per the basic comonsense, the airlines should check in the luggage till hyderabad as my booking is to hyderabad.

Then why air india executives denied to check in the luggage till hyderabad and did it till mumbai after asking several times at air india counter (London)....