Air India Complaints & Reviews

Hi,

I am just putting the mail chain initiated with Air India for ticket refund, but no results so far and nobody responding to the incident.
please help to resolve this.

Mail Chain - Start

This is complaint regarding illegal deduction of money of last denied flight from Bangalore to Hubli.
and causing so much of inconvenience and financial losses to myself.
and now your customer care representative (carlus) gave this mail id submit the complaint before going to consumer court.
so i am forwarding the same mail chain which gives the details of the deduction.
in short summary here is the situation i went through.

For the flight AI9509

on Nov-23-2016, at 3.45 PM

i tried webcheckin for the flight but it was not available. i tried all the links on the airindia website to find the webcheckin i couldn't find it anywhere. i tried till the last moment but of no use.
And while in the taxi, since traffic was more i predicted will be late so called up airindia customer care, around 2.25 to communicate the message to appropriate authority that will be little late for boarding. but customer care representatives were careless about the emergency of the situation. And gave standard answer that they cannot do that. and they didn't give any number or communication channel where i can communicate this message. they didn't tell where to find it either.
so i was not provided with any options to do remote check in, and finally when i reached airport around 3.10 counter representatives are completely irresponsible.
i was not getting any clue that whether i am allowed to board or not, they are just sitting in the counter without giving any details of the situation.
i have traveled international flights where flights departed late due to late passengers, and just before this flight our Singapore flight departed 10 mins late due to one delayed passenger. And they announced in the flight that they are waiting for the passenger.
but here situation is different, i had 30 mins buffer to board the flight, and i was begging in front of Air-India staff to allow me to board the flight. And air-India staff was behaving in such a way that i am asking for free ride. That was most horrible moment i ever met in my Air travel career.
The way all it happened gives impression that Air India is not of international flight standard. Because of all these i missed my important family function for which i booked this flight, and on top all overhead o[censored]sing road transport and additional money losses.
And now if i see how Air-india concluding entire scene, with NO-SHOW category and paying me only 10% of the total booking charge.
its not No-Show category, i was denied from boarding the flight as my tickets were given to some one else.
so its completely injustice, if it is not handled here then i will put the same comments in consumer forum and start new case.
so let me know your conclusion ASAP.

Mail Chain - End

I had travelled by AI-142 on 25.02.2017 and carried two pieces of baggage. On arrival I saw that both my baggage were damaged and I went to Air India counter to file a complaint. The complaint number is DELAI64071/26FEB17/0512GMT. I was told that someone from the Damage department would contact me within 24 hours. No one did, so on 27.02.2017, I wrote to the e-mail printed on the report. On 28, I was asked to send photos of the damage, which I did immediately. On 01.03.2017, I received a mail to have the baggage repaired and send bill with a REASONABLE AMOUNT to them for reimbursement. I informed me that the baggage could not be repaired and if Air India felt it could be repaired, they could have it collected and repaired. Thereafter, despite my reminders on 3 and 6 March, reminding them that I would be returning soon to Paris, Air India went silent.

Now I have returned to Paris and want them inform Air India, Paris to buy me new bags and have them delivered to me.

Grateful for action on this complaint.

Regards

Rakesh K Sharma
Director, Maison de l'Inde, Paris, France

This is to bring to everyone's notice about the pathetic service that I got from Air India during my travel from Delhi to patna. My flight from Delhi to Patna was from 10:30 (dated 22nd March 2017), I reached at the Air India queue to get the boarding pass at 10:00 and at 10:15 I reached at the boarding counter. To my surprise I was told that "You are late and now it is not possible to accommodate you in current flight. For more information you can check with the Air India supervisor." I told them that my flight timing is at 10:30 and it's still more than minutes to depart but the lady at counter was not ready to listen and she informed me that "this is a flight not a bus and you need to come at-least 30minutes before, evan my baggae is alredy loaded after she cant ready to hear me, i was with my wife along with 9 months old kid.A worst experience with Air India.I would strongly recommend NOT to travel with this airline unless you are left with no other choice. ave ever seen. Evan They misbehave, It was an absolute shame to see how the passengers were treated by staff.
Regards
Deepankar mishra

I travelled in Flight No. AI 472 from Udaipur to Delhi along with my son SIHAG/YASH VARDHAN. His Ticket No. was[protected]C2, with Boarding No. 109 and Seat No. 13D. I deposited my luggage in three bags at the Check in window o[censored]daipur air port with Tag No. AI 411534. One of these bags was lost in the transition by the Air India.

The surety against loss, damage or deterioration of luggage during flight was the sole and entire responsibility of Air India. On reaching Delhi, when I went to the concerned counter/luggage belt for gathering my deposited luggage, my one bag was missing. When I contacted the Manager and other officials of Air India, they replied that that was the routine and regular matter of Air India. Their behaviour was ill, bad and irresponsible not only with me but also with some foreigners. This has brought a very bad name for the Air India as well as the Country.

It is requested that concerned officials in Air India be directed to get my lost luggage immediately recovered/traced and handed over to me at my residence given below. The erring, ill behaved and irresponsible officials of Air India involved in this incidence be given exemplary punishment. I may rightly and appropriately be compensated for any loss, damage or deterioration of any material from my baggage. Hoping for an early and prompt action.

Meenakshi Sihag
Flat No. 61/2,
Emilia D2,
Vatika City, Sohna Road, Near Badshahpur,
Sector-49,
Gurgaon.
Mob; [protected]

I had booked an Air India flight from Thiruvananthapuram to Bengaluru for 19th Dec. The flight AI 584 was supposed to take off at 9.15 am and reach Bengaluru at 10.20 am. So keeping that in my mind I had booked the connecting flight from Bengaluru to Pune at 1.00 pm, but I got a call on 18th Dec at 11 pm saying that my flight has been delayed by 2 hours 5 min. The new take off time was at 11.20 am. I made calls to your call center stating my problem that I have a connecting flight and I would miss it because of the delay caused by your flight.

The call center personnels were of no help and no accomodations were made for us. The morning of 19th Dec when I approached the Air India representatives on Thiruvananthapuram airport, they said they would provide all assistance to make sure we get on our Air Asia flight that was to depart on 1.00 pm. The delayed flight AI 584 with departure time of 11.20 am should have reached the Bengaluru airport at 12.25 pm. But to make matter worst your airlines arrived on Bengaluru airport at 12.50 pm.

So as you can see total delay caused by Air India accounts to 2 hours 50 minutes. On arriving at Bengaluru airport there was no assistance provided to us. We could not find anyone to help us get on our flight. When we met the Air Asia personnels to my surprise they said that they have received no information from Air India regarding the matter. We missed our flight.When we met the Air India staff on Bengaluru airport they said we had no option but to book another flight as no accommodations were made. We spoke with your manager Mr. Deepak at the Bengaluru Airport and he said that he understands the situation. Due to the mismanagement from their side, he asked us to book another flight and that compensation for the same would be provided in the next few days. So I am writing this mail demanding my compensation. The tickets for the next Air Asia flight to Pune cost me Rs 15, 198 for my journey.

I demand that you compensate for the gross mismanagement and inconvenience caused by Air India

AI 938 Air India flight from Dubai to Calicut on[protected]
Out of the two checked in baggages, we received only one at the Kozhikode Inlernational Airport. We were informed by Air India ground staff that some of the baggages did not come in this flight. We were given the attached paper with an assurance that the baggage would arrive in the Air India Express flight today morning[protected] and shall be delivered at our residence before today noon. We tried to track the progress on the number provided in the attached document and as expected and not at all surprisingly, true to its typical Air India style of operations, it's not responding.[protected]. Although two local mobile numbers were given by us to update the status, till now, i.e. 4pm we have no clue as to what is the status of the baggage. We are tied down at home without being able to go anywhere expecting the call from Air India would come any time. Unfortunately the baggage in question had all our clothes. Request to urgently contact the Air India ground staff at Kozhikode Airport to do the needful and deliver the baggage at the earliest.

Our two backpacks have been lost on our arrival at bengaluru ia (6. January 2017). Agent of baggages services has filed out only one form (Pir) for two people and two backpacks. Our backpacks were found 15. January and according rules air india each passenger has a claim for delayed baggage compensation in amount 3000 rs. Unfortunatelly on our return home (1. February 2017) some agent of baggage services has paid only 3000 rs for my wife (He has refused give us any evidence). Agent from airport baggage services told us that payment rs 3000 for the next person (Jan hrádek) can´t be paid as it isn´t mentioned in the email from 10. January 2017!! I don´t understand the procedure of air india baggage services in bengaluru in the delayed baggage compensation and i am waiting the additional payment of rs 3000 for mr. Jan hradek

I travelled from Dubai (2.45 pm) to kozhikode (8.10 pm) on 19 th march 2017 on Air india flight(AI 938). I do have a complaint about their in flight customer service of Air India. The air hostess refused to give me even the food also. For mentioning this i want to meet the captain and the senior manager but the didn't allow me meet them. I think they do this intentionally to promote other airlines. I felt very bad after travelling in Air India.

Dear Sir/Madam,

This complaint is regarding the misbehaviour by staff at terminal3 gate no 2 at Indira gandhi international airport delhi on 19/3/2017 at 18:50hrs.The staff hid his I-card on asking for his name.the accompanying policeman also joined and gave his name as Mr.murarilal which was fake in my belief.He was highly arrogant and rude to us . we had missed our flight by a whisker due to misguidance of the air India staff around.we being short of money and energy were discussing the frustration among ourselves but the aforesaid staff got into useless argument with us and Curtly replied that Air India doesn't require passengers. I believe every customer is important for any brand. He even abused profanities in murmur which he denied later.we were treated like we are at big guilt and we are travelling at his mercy .
I request serious action against that staff at the earliest as this behaviour is not at all acceptable from hospitality staff in uniform with slogan Proud to help. .
My PNR for reference is HZBJX flight Boeing AI0102 Delhi to Mumbai dated.19.3.2017

Hope for the positive revert from Air India.

Bhavana Joshi

This complaint is regarding the misbehaviour by staff at terminal3 gate no 2 at Indira gandhi international airport delhi on 19/3/2017 at 18:50hrs.The staff hid his I-card on asking for his name.the accompanying policeman also joined and gave his name as Mr.murarilal which was fake in my belief.He was highly arrogant and rude with the lady passengers travelling along with us.we had missed our flight by a whisker due to misguidance of the air India staff around.we being short of money and energy were discussing the frustration among ourselves but the aforesaid staff got into useless argument with us and Curtly replied that air India doesn't require passengers like us.He even abused profanities in murmur which he denied later.we were treated like we are at big guilt and we are travelling at his mercy .I request serious action against that staff at the earliest .my PNR for reference is YJ1KJ flight being AI0102 Delhi to Mumbai

Dear sir/madam,

I booked ten passengers tickets for my whole family for travelling from jodhpur to Chennai for travelling on 02.04.2017 which is refundable with booking id:FMN20E9B5P0 & PNR:YH3V9 & booking id:FMN20EAFP7Z & PNR:Y3YML at rs.4668 per ticket on 28.12.2016.i would like to cancel three passenger tickets because of some unavoidable, when I contacted your airindia customer care for the same they informing that will get only apporxly rs.500 per ticket out the whole amount but I was informed while that rs.2500 will deducated for cancellation on 28.12.2016 by your customer care persons but now they are charging something else.kindly look into this matter under your supervision and refund my the correct amount
please for your kind information I have sent several email to nodal officer, appellete authority email ids but there not a single reply from them which more shocking then anything else.do the needful immediately

thanks

gouthamchand

I travelled on air india ai330, from mumbai to hong kong via bangkok, on march 1st, 2017.
Boarding card was issued from mumbai to bangkok only, as they could not issue the onward. Baggage was to be checked in all the way to hong kong.
Unfortunately, the staff at the counter goofed up and checked in the bag only up to bangkok.
Came to know at the bangkok counter that i will have to get a thai visa, claim my bag and re-check. Had to do so, which caused great discomfort, extreme anxiety and of course, additional and unnecessary expense.
Want to claim compensation for the same. Attached are the boarding cards, thai visa receipts.

Please let me know how are you going to address and resolve this issue at the earliest.

Manisha khaiyam

I made a booking from bom to hyd before 2 months.before 2 days of travel, Air india call and told that they are rescheduling the flight after an hour from the actual departure time. but I will be missing the purpose of the trip because of this. I asked for earliest flight but they are not ready to provide.

They said that " if it's 61 minute we would be doing it free of cost as it's 60 mins only we can't do anything".

Air india made a reschedulement and still they don't want to bother about the customer.

Please do the needful.

I was supposed to take 7:35 ai852 flight from pune to del and afterwards i had to catch ai431 flight at 12:25 from del to lko. After reaching pune airport at 5:45 during check-in m getting to know that my flight is delayed for 3.5 hrs that means m going to miss my lko flight as well as my lko to gkp train as well of 3 pm. Not sure why ai is not improving.

We had booked Air India flight-AI 866 for 9:00AM on 02/03/17 from Mumbai to Delhi. We had a connecting flight from Delhi to Amritsar at 1:15 pm. The previous night we were notified that there would be a 1 hour delay in our Air India flight. On calling customer care we were told that if the flight was delayed more than 60 mins then we would be put on an earlier flight. We reached the airport 3 hours prior to departure time. On reaching the terminal we found that the flight was delayed by almost 2 hours despite reassurance from Air India officials at the airport that it would take off around 10 AM. The flight took off at 10:50 am and reached Delhi at 1:00 pm, thus we were unable to reach our connecting flight, which left without us. When we complained about the delayed flight at T2 terminal, Mumbai they told us the matter would be resolved only at the AI desk in Delhi after reaching. When we approached the help desk in Delhi, the manager told us they could not do anything except issue us a delayed flight certificate. They refused responsibility for the delayed flight and would not compensate us or put us on the next Air India flight to Amritsar. Their behaviour was unacceptable. Neither did talking on the phone to Air India Customer-care help. Because of this lax behaviour on the part of Air India, we had to book another flight on Jet airways on our own from our own pocket. We reached Amritsar after 5:30 pm. We had pre-booked a tour of amritsar starting from 2:30 pm and so missed most of the day's activites of the tour we had booked. We were a group of 7 and the irresponsibility on the part of Air India cost us very much on our pocket and our time. This was a very harrassing ordeal for us. No airline has ever treated us this way or caused so many problems without offering compensation. We demand full compenation for the delayed flight and for the flight tickets we had to purchase on our own at the Delhi Airport. We can provide further details once contacted by appropriate officials.

I had booked a flight on 27th March from Goa to Mumbai which was scheduled at 18:45, today when i checked my bookings i found that the flight timings has been changed to 22:50, which i was not even informed about. I called the customer care and they said they can change my flight to an earlier flight without me having to pay anything extra as it was mistake from their side. He told me to stay on call and then after sometimes he says that now you ticket says it was booked for a 22:50 flight so we can't change your flight and you will have to pay extra if you want to change. That was cheating on their side that they changed the flight timings there from their end to make money. I want to reschedule to an earlier flight which is at 3:15pm as it is not my mistake that they rescheduled it to 10:50pm. I will not pay any extra money for this. Please change my flight to an earlier flight at 3:15pm.

Dear Sir,

Ref. yr. mail regearding the refund. I observe that Air lines have not refunded the following.

1. Passenger Service Tax .
2. User development fees
I agree that i was late at Air port, but regret to say that the officer present at airport was under political pressure and was in a hurry to send the flight to Varanasi to carry politician to Delhi in same flight.
He could have done this when the flight had just landed in my presence.
Here I will say that our politician are for the public inconvenience not for the public convenience.
Please Forward this mail to AIRLINES AUTHORITIES, to advice to their officers to take care of public.

Dear sir
I have visited my native place in nov 2016, i wanted to return on 14 nov 2016 from varansi to mumabai, but there was no any direct flight available. But when i visited irctc wavesite ltc 80 fare was available via delhi, i booked and travel by air india ltc fare ticket. My office is not ready to reimberse full fare, is there any restriction of this type? In case of no direct flight availability how i have to manage my gerney please suggest.
B k nagar
Barc

In the above said subject, please let us know, why the travel agency rejecting the refund for booked ticket. my ticket reference no. 6XG7DK. We are unable to travel. So hereby I humbly requesting please give me the detailed response regarding for the said matter. My email id is [protected]@gmail.com. My flight no is A1934 from Dubai to Kochi. pls give reply

I travelled recently on your flight ai 342 from mumbai to singapore on 20 jan 2017. Yours wasn't the first choice in my flights but because you were the cheapest available for my timeline, i decided to go with you. This sentiment is something that i believe is shared very commonly amongst your fliers. First of all i was travelling with an infant and when i arrived at the check in counter about two and a half hour prior to take off the queue at the counter was never ending and only 4 staff members were allotted at the counters. There was no separate queue for passengers with infants or elderly people. After repeated shouting by many frustrated passengers few staff members were called in and those travelling to singapore were asked to check in before. The staff handling our check in of baggages was so slow that we were just done with our checkin about 30 mins prior to take off. We anyhow managed to board the flight just 5 mins prior to departure and took a sigh if relief. But our relief was so turned down into frustration again when one of my baggage went missing. It was a baggage that we checked in. We then made a complaint at singapore airport before moving out of the airport and then starts our trail of follow ups with the air india team. After not hearing from anybody for 2 days we decided to make a call back on the call centre number provided on our complaint form. They asked us to contact mumbai airport. After calling at mumbai airport (Making an isd call) we were turned back saying its the airlines responsibility to contact us so we again had to call back on the same number after which we were said that we will be updated on the same. Again after waiting for their call for 2 days we decided to call back the call centre this time we were advised to call some other call centre number and we did that and got the same reply every time that we would be contacted which never happened. I read online that after 21 days if the baggage is not found its considered as lost. So i waited till then and contacted the airlines again and to my surprise they asked me to send a mail to [email][protected]@airindiasin.com. Sg[/email] and [email][protected]@gmail.com[/email] on 8 feb. The next day i get a reply from them with some pictures of the bags asking me to check if its one of mine. Unfortunately none of them belonged to me so i reverted them but to no reply. I even provided images of my bag for their reference. After waiting for so many days i again called on the call centre number stating my issue and they were just asking me to contact here and there which i had already done in the past. This time they asked me to write to [email]call. [protected]@airindia.in[/email] and on 23 feb i get a reply from them to contact lost baggage services desk:[protected]@airindiasin.com. Sg which i had done way back. Thats it this was the last i heard from anybody from air india. P. S: i had to spend a lot of money calling on the call centers and even after daily sending them mails, following up with them i was left unattended each time. Why is it that i have to contact everybody? Is it not the airlines responsibility to attend to their customers? Is this what is customer service? I have repeatedly asked to proceed with the compensation formalities but nobody cares to give me a reply or listen to my complaint. Two years back i had lost my baggage while travelling with singapore airlines but their customer service was so good that i did not have to call them every time and was give compensation within the time frame as per their policy. This would be my last try with air india before going to consumer court. I think i will be the last person to take air india for my future travel and would advise others also the same. I would request your help in getting me justice in this case. Looking forward to a prompt response from you and your team.

Regards,
Ankita
[protected]@gmail.com, +[protected]