Air India Complaints & Reviews

I had booked an Air India flight from Thiruvananthapuram to Bengaluru for 19th Dec. The flight AI 584 was supposed to take off at 9.15 am and reach Bengaluru at 10.20 am. So keeping that in my mind I had booked the connecting flight from Bengaluru to Pune at 1.00 pm, but I got a call on 18th Dec at 11 pm saying that my flight has been delayed by 2 hours 5 min. The new take off time was at 11.20 am. I made calls to your call center stating...

AI 938 Air India flight from Dubai to Calicut on[protected]
Out of the two checked in baggages, we received only one at the Kozhikode Inlernational Airport. We were informed by Air India ground staff that some of the baggages did not come in this flight. We were given the attached paper with an assurance that the baggage would arrive in the Air India Express flight today morning[protected] and shall be delivered at our residence...

Our two backpacks have been lost on our arrival at bengaluru ia (6. January 2017). Agent of baggages services has filed out only one form (Pir) for two people and two backpacks. Our backpacks were found 15. January and according rules air india each passenger has a claim for delayed baggage compensation in amount 3000 rs. Unfortunatelly on our return home (1. February 2017) some agent of baggage services has paid only 3000 rs for my wife...

I travelled from Dubai (2.45 pm) to kozhikode (8.10 pm) on 19 th march 2017 on Air india flight(AI 938). I do have a complaint about their in flight customer service of Air India. The air hostess refused to give me even the food also. For mentioning this i want to meet the captain and the senior manager but the didn't allow me meet them. I think they do this intentionally to promote other airlines. I felt very bad after travelling in Air...

Dear Sir/Madam,

This complaint is regarding the misbehaviour by staff at terminal3 gate no 2 at Indira gandhi international airport delhi on 19/3/2017 at 18:50hrs.The staff hid his I-card on asking for his name.the accompanying policeman also joined and gave his name as Mr.murarilal which was fake in my belief.He was highly arrogant and rude to us . we had missed our flight by a whisker due to misguidance of the air India...

This complaint is regarding the misbehaviour by staff at terminal3 gate no 2 at Indira gandhi international airport delhi on 19/3/2017 at 18:50hrs.The staff hid his I-card on asking for his name.the accompanying policeman also joined and gave his name as Mr.murarilal which was fake in my belief.He was highly arrogant and rude with the lady passengers travelling along with us.we had missed our flight by a whisker due to misguidance of the...

Dear sir/madam,

I booked ten passengers tickets for my whole family for travelling from jodhpur to Chennai for travelling on 02.04.2017 which is refundable with booking id:FMN20E9B5P0 & PNR:YH3V9 & booking id:FMN20EAFP7Z & PNR:Y3YML at rs.4668 per ticket on 28.12.2016.i would like to cancel three passenger tickets because of some unavoidable, when I contacted your airindia customer...

I travelled on air india ai330, from mumbai to hong kong via bangkok, on march 1st, 2017.
Boarding card was issued from mumbai to bangkok only, as they could not issue the onward. Baggage was to be checked in all the way to hong kong.
Unfortunately, the staff at the counter goofed up and checked in the bag only up to bangkok.
Came to know at the bangkok counter that i will have to get a thai visa, claim my bag and re-check....

I made a booking from bom to hyd before 2 months.before 2 days of travel, Air india call and told that they are rescheduling the flight after an hour from the actual departure time. but I will be missing the purpose of the trip because of this. I asked for earliest flight but they are not ready to provide.

They said that " if it's 61 minute we would be doing it free of cost as it's 60 mins only we can't do anything".
br...

I was supposed to take 7:35 ai852 flight from pune to del and afterwards i had to catch ai431 flight at 12:25 from del to lko. After reaching pune airport at 5:45 during check-in m getting to know that my flight is delayed for 3.5 hrs that means m going to miss my lko flight as well as my lko to gkp train as well of 3 pm. Not sure why ai is not improving....

We had booked Air India flight-AI 866 for 9:00AM on 02/03/17 from Mumbai to Delhi. We had a connecting flight from Delhi to Amritsar at 1:15 pm. The previous night we were notified that there would be a 1 hour delay in our Air India flight. On calling customer care we were told that if the flight was delayed more than 60 mins then we would be put on an earlier flight. We reached the airport 3 hours prior to departure time. On reaching the...

I had booked a flight on 27th March from Goa to Mumbai which was scheduled at 18:45, today when i checked my bookings i found that the flight timings has been changed to 22:50, which i was not even informed about. I called the customer care and they said they can change my flight to an earlier flight without me having to pay anything extra as it was mistake from their side. He told me to stay on call and then after sometimes he says that...

Dear Sir,

Ref. yr. mail regearding the refund. I observe that Air lines have not refunded the following.

1. Passenger Service Tax .
2. User development fees
I agree that i was late at Air port, but regret to say that the officer present at airport was under political pressure and was in a hurry to send the flight to Varanasi to carry politician to Delhi in same flight.
He could have done...

Dear sir
I have visited my native place in nov 2016, i wanted to return on 14 nov 2016 from varansi to mumabai, but there was no any direct flight available. But when i visited irctc wavesite ltc 80 fare was available via delhi, i booked and travel by air india ltc fare ticket. My office is not ready to reimberse full fare, is there any restriction of this type? In case of no direct flight availability how i have to manage my gerney...

In the above said subject, please let us know, why the travel agency rejecting the refund for booked ticket. my ticket reference no. 6XG7DK. We are unable to travel. So hereby I humbly requesting please give me the detailed response regarding for the said matter. My email id is [protected]@gmail.com. My flight no is A1934 from Dubai to Kochi. pls give reply...

I travelled recently on your flight ai 342 from mumbai to singapore on 20 jan 2017. Yours wasn't the first choice in my flights but because you were the cheapest available for my timeline, i decided to go with you. This sentiment is something that i believe is shared very commonly amongst your fliers. First of all i was travelling with an infant and when i arrived at the check in counter about two and a half hour prior to take off the queue...

I travelled on 28 feb from madrid to Delhi by AI 136, seat no. 33D, on requesting for whiskey, after one peg, i was denied for further drinks by the senior air hostess stating as company policy, that she can not serve another drink until 4 hours.
This us the first air line which has this policy or that is what she said. In the other Airlines they never deny, as I have travelled a lot....

Dear Sir,

With Due respect I would like to bring to your notice the unprofessional conduct of your organization. With so much competition for customer centric industry as airlines the experience I had with you was a nightmare.
I had a flight from Surat – Delhi – Leh. I had booked the luggage from Surat (AI-490)to be delivered at Leh. Delhi – Leh flight (AI-445) on 14-01-17 @ 5:55 AM from Delhi reached Leh @ 7:15AM,...

I was travelling from New Delhi to Frankfurt on 22nd Feb 2017.
Flight No:AI 121
Seat No:17F
The unprofessional behaviour of the air hostess shocked me on two occasions:

1) I am a slow eater and so I was eating even after most passengers had finished.Hence indicated the air hostess to pick my tray later.However to my surprise, she came after a while and directly pulled my plate while I was eating the sweets...

I bought a Hansen magnetic sunglass and gave it for powered glass change but th frame gave away. MRP is 4900. The item was bought from Kolkata domestic terminal in Nov 16 and it was Brand new while giving for the spectacle glass change into the frame here in Delhi! Regret that my 11000 spent for the spectacles glasses also is under stake for the want of a frame. Kindly advice for replacement!...