Air India Complaints & Reviews

I was travelling from varanasi to mumbai by flight ai696. Scheduled at 1900 hrs & reached mumbai at 2150 hrs. I don't know how but probably due to wrong tagging of my luggage it got exchanged to a wrong bag. Since i was having another flight to chennai which due to delay of ai696 was very hard to catch.
Anyhow i managed to catch the flight but after reaching home & opening the bag found that the wrong bag with correct tag was delivered to me. I tried complaining the lost baggage but was instructed to return the bag at chennai first. I would humbly request you to please first arrange transfer of my baggage then only i would be able to return the bag.
Please urgent. I am attaching the boarding passes & baggage slips in this email for your convenience.
Now air india people are confirming me that my baggage is there only but are asking me to courier the bag from chennai to mumbai as they are unable to get it collected at chennai airport & would hand me my bag only when i courier the bag to them. They didn't even told me the address for courier.
Can you please help as my mother's all clothes & articles are in the bag only.

Pnr HBFSF
Flight AI 603
Dep scheduled 6:15 am, 18th April, 2017.

I reached the airport on 18th April, 2017 at 5:32 am (The time when I entered through the security gate). I had done web check-in and had hand baggage only. Air India had a hand baggage counter where I approached and they said their check-in counter for AI 603 had closed. I approached an Air India staff and he informed that the counters have closed at 5:30 am and nothing can be done. I inquired whether boarding gates have closed too, to which they replied boarding had not started. Then the staff asked if I had any luggage to which I replied in negative and said that only a hand baggage is there. I demanded that in this case, they should allow me through and give the boarding pass as I had web checked-in and had only a laptop bag to carry. The flight departure time was showing at 6:15 am and the time during this conversation was 5:38 am. Also, I had received an SMS from Air India a day before, stating that as I have web checked-in, I can collect boarding pass from self check in machine and the boarding gates shall close 20 min prior to departure. But I was denied for the same too. I requested the staff to consider my case. He then asked me to speak to the supervisor who was at a different counter. I narrated the case and he then approached some other person and then said that the counters were closed at 5:30 am. I mentioned that I had done web check-in and just need the boarding pass but they refused to help. They asked me to go to the booking counter and ask for the status of my ticket. After reaching the booking counter, the staff said that the ticket had already been cancelled and was considered as a "no show ticket" and said that I would get only INR 280 (approx.) as refund (against taxes), whereas the ticket costed around INR 4200 (approx.). In frustration I had to book another ticket OBVIOUSLY WITH A DIFFERENT AIRLINE (and 4 times the cost!) for the next day. I exited the airport for which the AI staff very kindly filled up the exit register.

The worst airline ever travelled with.
Yesterday my mother was to board the Air India flight from Hyderabad to Guwahati via Kolkata (Al 525). The flight was more than 9 hours late. The flight attendants were so uncourteous. We had an important event to attend, but everyone turned a deaf ear. The flight attendants were almost shouting at the passengers as if we are beggars. There was no proper sitting arrangements provided, the breakfast provided was worse, just a piece of idli and vada. No one provided even another flight for people who were in a hurry. Then out of all these when we by chance reported to Kolkata, our luggage was no where to be found. Asking the airline officials didn't help. They were so rude, and then instead of providing an Air India flight from Kolkata to Guwahati, we were asked to travel via the smallest Jet Airways flight ever. The attendants shouted at us, saying we have to pay for luggage since it was around 48 kgs for two people. We politely replied that we were to travel via Air India and the latter has maximum 50 kgs of baggage allowed for two passengers but they didn't budge. We had to pay for luggage.
We booked via Air India because we thought it is the most privileged airlines but this is what we got. If you can't run an airline company, at least don't run it. We do not travel free from your airlines. We pay you and you give us this treatment. There's a limit to atrocities. The people who were to reach Guwahati by 11.30 am in morning, reached home at 9.30. We had to miss the event for which we travelled in the first place. These kinds of behaviour is not tolerated.

Flight no. Ai 865
Date:- 23rd april 2017
Origin:- delhi
Destination:- mumbai
Flight timing:- 10:00 am

Today's experience was not good at all. I am having two issues

1st:- when i booked my tickets online i requested for the seats n the seats were 6d, 6e, 6f. But at the time of issuing boarding pass, the lady who was there she told me that ur seats r already given n only front row seats r available. I said nothing and took the boarding pass. After entering the aircraft i came to knw that the seats that i booked it online are not completely occupied only one person is seating there so i exchanged the seats because my kid want to sleep n the hand rest of first row is fixed.. You cant moved that. Don't understand why airline people did this.

2nd: first i pressed the calling button two times but nobody payed any heed. Secondly when one steward came up with a breakfast trolley then i requested him to give me a blanket bcoz my kid was sleeping n was feelings cold but that guy think that serving food is more important then giving a blanket... I'was on a 6th row... U can imagine how long he would have taken to finish his food serving duty. Third time i again had to remind him, then at last he bought the blanket. But this type of attitude towards kids is not acceptable... Kids should b the first priority whatever b the case

I booked a flight from bombay to hyderabad on 27 April 2017. I reported on time with the itinerary and my ID proof in my mobile wallet. I was denied boarding and was asked to produce original ID. It took me sometime to arange the same by when I was told that the boarding was over by 13.10 itself. I requested my travel agent to cancel and seek refund. Air india denied refund citing No Show as reason. This is simply cheating with your loyal customers. I want some genuine officers from the airline to look into this matter. It's not all about money every time. It's a matter of betraying trust. Should you require my flight details, pls revert.

Dear,
Sir,
I am hemminlal haokip, student of Rizvi law college, bandra mumbai. My parents was travelling from Bombay to Calcutta by AI 675. Where we reached before 5:00 pm ! As they are senior citizens I contacted the counter and speak to the supervisor about their assistance but they couldn't provide any proper care which lead to passenger missing the flight due to them ! We have reache before time but due to long queue the were waiting and I call up again and spoke to the manager and he was soooooooo rude ! My mother is a patient and travelling together with dad ! Unconvinience and uncomfortable caring and support by the air India staff leads to missing their respective flight AI 675. I will also make an FIR against them .

On 25 Apr 17, I booked a ticket on AI 127 for travel on 26 Apr 17 and return on 28 Apr 17 (Hyd-del-Hyd) through web. While Rs 13275 was debited from my CC account, the ticket was not generated as it said session timed out. I checked with customer care and they informed that though PNR-Y05Q3 was generated it had been cancelled due to technical issues and the amount would be refunded in 24 h. They advised to re-book the ticket. I rebooked the ticket and got a similar message of session timed out even though Rs 13275 was once again debited from my CC account. So I called the customer care again. This time I was informed that my booking was confirmed and provided PNR No - Z9YQ3. Because of my earlier experience I double confirmed from the customer care executive and was assured that my booking was confirmed. I also told him that I had not yet received the e-ticket in my email to which he stated that it would come or I could log in to manage my booking and take a print out of the e-ticket. With this assurance i planned by travel on 26 Apr 17. Prior to leaving for the airport I wanted to web check in and to my horror it showed the status as booking cancelled. I called up customer care toll free number and spoke to Vinoda. She could not resolve my problem and to compound matters informed me that no economy class ticket was available for travel till evening flight on 27 Apr. Neither could commerce department sort out the issue. Because of this error and callousness of Air India staff and also because of being misled by customer care executive who confirmed to me that my booking was confirmed, I was compelled to reschedule my entire travel plan which was urgent and for official work. It has also led to a sever financial loss as the new booking has now costed me Rs 25, 698 as against Rs 13275 earlier. I request AI to take suitable action against the customer care executive and suitably compensate me for the agony and financial loss caused.

I had booked the AIR India tickets for my 3 family members via the Musafir portal. PNR No - YS4Q4 from Mumbai to Delhi dated 19th May 2017.

By oversight these tickets have been booked for Mumbai to Delhi route instead of booking for Delhi to Mumbai route. I had been chasing on all contact nos. of AIR India since yesterday (25th April) immediately when I realised this incorrect booking & requesting all to void these tickets so that I get complete refund with just a nominal fee charge. But not getting support from anyone.

I am assuring that I will be booking the Delhi to Mumbai tickets again through AIR India only, but still neither MUSAFIR guys or the AIR India guys have been supporting on this.

Amit Agarwal
[protected]

Pnr ygb6s
Flight ai 525
Dep scheduled 6:00 am april 26th.

I reached the airport today at 5:18 am (The time when we entered through the security gate). We had done web checkin and had hand baggage only. Air india had a hand baggage counter where we approached and they said their counter has closed for flight ai 525. We approached an air india staff and he informed that the counters have closed at 5:15 and nothing can be done. We inquired whether boarding gates have closed too, so they replied boarding has not started yet. I demanded that in that case they should allow us through and give us a boarding pass. We had already done web checkin and had selected our seats. We just needed the boarding passes. The flight departure time was showing at 6:00 am and the time during this conversation was 5:23 am. We requested the staff to consider our case and allow us through, he then asked us to speak to the supervisor who was at a different counter.in that counter it was displayed "air india economy all flights". We narrated our case and he then approached some other person and then said that the counters were closed at 5:15 am. I mentioned that i had done web checkin and just need the boarding pass but they refused to help. I went to the air india reservation counter inside the airport and they asked me to approach the boarding counter. We were just going rounds and no one was helping. I approached the security personnel and asked them whether they should deny us boarding. Security personnel at security gate informed that if boarding gates have not opened and its still more than 30 minutes to flight departure then we should be allowed. We approached the ai staffs again and they didn't even look at us.in frustration i had to book another ticket obviously with a different airline for next day and we exited the airport for which the ai staff very kindly filled up he exit register for us.

I was in an Air India flight AI-144 which flew from New Jersey, USA on 17th April 2017 to Mumbai, India. The staff which was serving the drinks asked me about the drinks and his mouth smelled of Rajnigandha, a pan masala and it grossed me out. Secondly, those people didn't smile or had any kind of expression (pretty serious people). I didn't feel like talking to them or asking them for anything because they didn't seem to be interested in what I was asking for. It was all just for formality.

I feel that eating Pan Masala on duty is not fair and it can disgust people who are traveling. Moreover if you are greeting people with a serious look it can make people think that you are doing something wrong.

On 20 april 2017. I have booked online ticiket on air india website for delhi to pantnagar (Journey date 9 june 2017) by sbi debit card and rs 4682 was deducted for 2 ticikets through txn iu 53076.37026. However confirmed ticiket not received, website says that please immidiately contact call centre, as per direction i contacted to call centre., but not satisfactory reply received,. My detail is as under, satish kumar sharma. Mobile no [protected]. Email satish. [protected]@yahoo.com. Please take action urgently

AI 101 flight which was supposed to talk off from Delhi IGI airport to New York JFK airport on 19th April 2017, 1:45 am got canceled. All the passengers were boarded into the aircraft by 1.45 am but the flight didn't take off. Air conditioning inside the cabin was not working and passengers were suffocating. After 3 hours of torture, passengers were informed that the flight cannot take off and an alternate flight will be arranged. But around 6 am passengers were informed that passengers have to wait till 5 pm. All the passenger were put in long queues, their immigration was canceled, and they were taken to a hotel (Pride Plaza). The situation in the hotel was chaotic. The hotel staff was not expecting these many passengers and initially kept ton telling that they do not have sufficient rooms to allot. Somehow the hotel staff managed to assign rooms to all the passengers present. Air India staff was clueless what was happening and every time kept on giving a different for rescheduled flight. AI 101 finally took off at 18.30 pm on 19th April.
Overall it was a very unpleasant experience. Hope our national carrier improve one day (hope it is not an eternal wait!).

Dear Sir,

Greetings from Air Travel Enterprises !!!

It is so pathetic and bitter experience from Air India that it denies refund to passenger even the flight is cancelled .

Ref PNR-YB5HN, we issued a ticket to MR DHANESWAR/CHAND a business man, for his travel from Dubai to Bhubaneswar for 8 Apr, in

AI 996 DXB-DEL and AI 77 DEL- BBI . Unfortunately AI 77 is cancelled and AI 75 is rescheduled which was departing at 1105AM and he was not able to attend his meeting held at 1100 AM/08 Apr at Bhubaneswar .

Schedule has been changed on 6 Apr and we informed the guest about the update . Since there was no use of taking that delay connection for him, he wants to xxl the ticket and asks for full refund as he didn't use any of the coupon .

But the staffs of Air India, Trivandrum, Kerala says rudely that the guest is not eligible for full refund and denies the refund .

Kindly explain how can they deny his right to get full refund ? Do the guest is responsible for the flight cancellation ?? Who bear the cancellation charge if Air India denies the refund ??

Tkt[protected]

NAME: DHANESWAR/CHANDMR
PNR-YB5HN

I was travelling from Srinagar to Mumbai (via Delhi connecting flight) on 15.04.2017. Air India has misplaced my baggage. The file no given to me was BOMAI27025. They have not been able to even locate my bag. Also there is no revert for claimimg the inconvenience caused during this period. The manager does not respond to any mails. I am very disappointed by their services. I was told that I shall receive reimbursement of the inconvenience during this periopd and also of the baggage lost separately. however, there is no response from their end.

Me my husband my 2 sons 2and half and 6 week old had our seats selected when we got on the plane in uk we was seperated and then the cabin crew helped us re locate on the flight to india i had called for hours flight attendence for a drink of water and milk for a bottle and know one came the whole time only when they was giving everyone food and snacks. We was in inida for 25 days half way through we booked our seats near the window all comfirmed and once again they was mixed up so we sat in four seats in the middle then a couple about 40 odd wanted there seats and we was explaininn to them if they could sit in the seat in front o[censored]s next to eachother and the flight attendent was rude and told me that my husband and baby had to sit at front i have to sit near wondow and my 2 and half year old has to sit in the middle by his self baring in mind the couple was more than pleased to sit in front on the end instead of right in middle of kids but the flight attendent got so rude to me i was not pleased so i refused to move and the coupoe told him its ok in punjabi witch i understand even though im english and my husbands indian and then i was asking the same guy for a drink and it was like he was ignoring me i thought first time was misunderstanding and next time it would be ok but clearly not i feel like i was targeted due to being only english on plane and i never had such bad service i and my family refuse to use air india again staff needs to be more polite and understanding and not so rude

This is regarding the Air India travel from New Delhi to Kolkata, please check attachment for details.

I have booked a ticket from Delhi T3 airport counter this afternoon for flying to Kolkata by Air India, which departed at 2:40p.m and reached Kolkata at 4:40p.m.
I have paid for the travel by debit card, where in due to network error there were multiple transaction failures. Later I got message from bank stating that I have been charged twice, check attachment for details for 1 air India ticket purchased from counter.
Amount deducted was 20412 INR, deducted twice - from Bank of India and State Bank of India Accounts. I want 20412 INR back to my State bank of india account.
SBI account number : [protected], Delhi University branch, IFSC code:SBIN0006794

Bank of India account number : [protected]
Jesus and mary college branch. IFSC CODE: BKID000607

AIR INDIA TICKET NUMBER :[protected]
Date of travel : 11 April 2017
From Delhi to Kolkata.

Please respond and do the needful asap.
E mail for contact:37sp.[protected]@gmail.com

Complaint regarding non availability of wheelchair to mrs. Kamlesh modi at t – 3, new delhi
Wheelchair request was made along with the booking of ticket (Scan copy attached). Please to note that on board attendant was requested for the availability of wheelchair, she said it will be available after getting down from the aircraft. Moreover the attendant was also asked the belt member on which the luggage was to be delivered. She said...

Sir/Madam,

I have travelled from Chennai(MAA) to Nantes(NTE) on 08-Apr-2017 in a single ticket via Chennai to Delhi(Air India) then Delhi to Paris(Air India) then Paris to Nantes(Air France). I have paid excess luggage amount around 22k in Chennai Airport. But again they have charged around 187.17 euros as excess baggage amount in Paris Airport .This is due to baggage check in they mentioned till Paris instead of Nantes from Air India. I am not sure why they charged twice even though it is a connecting flight. We have checked with Air France already and they mentioned that Air India mentioned baggage check-in till Paris instead of Nantes. This is the real problem from Air India End. Please check and refund the amount which they charged. Please find all documents attached(baggage receipts, ticket, boarding pass).

Thanks,

Place : hyderabad
Date.08/04/2017

From,
P. Venkateswarlu
B-64, indian air lines
1-8-450/b-64, ap housing board
Secundrabad - 500003

To,
Greater hyderabad
Municipal corporation
Hyderabad

Subject: in front of my house b-64 2 tress on the payment became safety hazard to the public.

Respected sir/madam,

I wish bring to your notice as in front of my house b-64 2 tress laid by mch long ago on the payment became safety hazard to the public.

1. On[protected] at about 7:00pm a vehicle from other end of the road towards main road as its passed on heavy sound has come then we came out we saw a branch of the tree right hand of my gate fallen on the ground by the time we could not note the vehicle number not talk to him (Pic 1).

2. The left side the gate the tree which is likely to fall any time if any vehicle move like this in the colony this cause damage to the persons are vehicle else which is shown in (Pic 2)

Hence i am requesting you to take the necessary action to avoid accidents in future.

Regards
P. Venkateswarlu
[protected]

My wife was flying from Bengaluru to Delhi to London on Air India with connecting flight to USA on Delta. The Bengaluru Delhi flight was delayed by over 3 hours causing her to miss all connecting flights. The staff at the Bengaluru airport was most unhelpful only interested in getting rid of her asking her to go to Delhi and take her chances. The scenario was repeated at Delhi and they were even fighting whether they should give her a hotel room for the night. And she had to stay at the airport for 14 hours and argue with them before they would give her a hotel and book her on the next KLM/Delta flight. Thank God it was not on Air India but KLM. No more air India for us. Being from India I am sorry to say this but the customer service is absolutely the worst