Air India Complaints & Reviews

Dear Sir,
I had made 5 bookings from Mumbai to Varanasi via Delhi on 4th Jan 2017 with PNR Numbers ZDLN6, JXMHR, Z6W8T, J1CY0, ZDLTE.
The flight was scheduled on 17th May 2017 at 7.00 a.m. from Mumbai to Delhi and then a connecting flight from Delhi to Varanasi at 10.15 a.m. however my connecting flight from Delhi to Varanasi was cancelled by the airline without any prior intimation. while web checkin i came to know about this case.
i contacted the airline support staff but they denied flight cancellation by them and on the other hand said that the bookings have been cancelled by the agent from whom i have booked the ticket (i.e. paytm and Musafir.com) i said how can two agents cancel the same connecting flight but the airline representative did not bother they hung up my phone. i called them many a times and finally had a conversation with Mr. Kartik who was the head of the department. Mr. Kartik seemed to be unprofessional and didnot help me with the issue. he denied that the flights have been cancelled from the airline and asked me to contact paytm and musafir.com support and he too hung up my call. I said to him that its early morning 2.00a.m. and i have to take flight at 7.00a.m. should i go to the airport. but he didnot seems to have any concern about their customer. Later than i contacted the paytm and musafir.com and both the agents denied their cancellation and both had a talk with the airline and confirmed that the flight is been cancelled by them. both the agents of paytm and musafir.com eagerly helped me in the early morning and helped me contact the airline to reschedule the flight.
i am very disappointed with the Airindia support staff especially Mr. Kartik senior professional without any proper training and knowledge about flight cancellation.
wasted my entire trip as i had to catch flight in the evening which lead to cancellation of my holiday trip booking further due to late arrival. disappointed with the airline. and requesting them to inform the customer before hand about the flight cancellation so can make arrangement accordingly rather than being stuck at the airport.
management should take strict actions against such matter

Today i was scheduled to depart from surat to delhi n had a connecting flight from there to lucknow. I was travelling with my 2 kids. The surat airport is full of lazy lumps who are least bothered in doing their jobs to the fullest. They are all in sleep mode it seems.
Firstly on reaching the airport there were no luggage trolleys. On asking they were all clue less n chose not to move from their comfort chairs.
Finally i ran inside the airport n managed to find a vacant trolley.
I somehow carried all my luggage on it and reached the check in counter which they closed before the stipulated time.
Inspite of repeated requests they chose not to do anything.
There was no personnel available at the air india counter. There was no proper personnel from the airports authority to take care of the situation or to help me.
I was badly harassed and finally i missed my flight.
The date of the incident 20th may 2017
The flight that i was scheduled to board was ai493.
Consequently i had to book another flight for an amount of 33000/- and my entire booking of 16000/- went a waste.
I demand an inquiry into the issue so that passengers are not hassled again like this n such staff should be reprimanded.
Also i would like to claim a sum of 50000/- on the accused.

Hi Good Evening wishes,

this is sandeep sha mailing from india

i was trying to book a ticket from Ahmadabad to Hyderabad on[protected] for morning flight 7:30 hours but unfortunately while i was in a process of payment while inputting the card details defaultly got changed the flight details with the fluctuation on price even with the timings of flights and .changed to 3:30 am . and by not observing it i proceed to the payment and payed

so called the air india to cancel the tickets and change it to 7:30 hours on[protected]. one of the customer care from air india cancelled the tickets and said u will get your refund .

and till now i did nt get any message from the bank for that cancellation and also on refund.

plz i need my refund as it a big amount of rs 45000

[protected] ticket number and continues till 23 last digits(total of five tickets)

I had my literary with Air India from Mumbai to Delhi on 28th April 2017. My flight number was AI 888 and my PNR was HQX0F. I reached Mumbai T2 airport 1.5 hours before my flight time at 19:00 Hrs. After reaching, I was told to stand in queue like rest of the passengers by an Air India correspondent. Even after multiple requests, they didn't check me in on priority. When I reached the counter, I was told that it was later than the boarding time and that I won't be allowed to board the flight.

After a little request, I was told that my flight was actually delayed and I would be redirected to another flight AI 314 leaving at 19:45 Hrs. After I collected the tickets with much struggle, I made my way to the boarding area.

A while after I boarded the flight, the Captain of that flight announced that there was some technical difficulty and they were expecting a delay. At this time, I approached the flight official to redirect me to a different flight because I had a connecting train from New Delhi station to Dehradun at 23:50 Hrs of the same day. I also demanded to know the details of the technical issue, based on the Right to Information granted to every Indian citizen by the constitution of India.

I was neither given any answer nor was I given much importance. They told me to keep patience as they resolve the issue and also mentioned that they cannot redirect me to an immediate next flight. I went back to the seat and waited. After almost an hour, at around 21:00 Hrs the captain announced again that the technical difficulty was slightly more complicated than expected and will take at least another half an hour.

This time, I was on the verge of desperation and again demanded to know about the technical issue, and if it was possible to redirect me to a flight which is leaving for Delhi immediately. I was again denied my constitutional Rights to Information. This was for my vacation planned for the last 4 months and I was taking a vacation after almost 2 years. So, you can understand that my desperation was real. After trying to explain my situation to Air India official went in vain, I went back to the seat in utter frustration.

As a result of this, I missed my train (Nanda Devi Express) to Dehradun. Since I was on a schedule, it completely messed up my plan and I missed the trip.

On 13th may 2019, i, mrs. Darshan garg, age 75 years, travelled by air india flight no 476 from jodhpur to delhi along with husband (Jaikishan garg) and daughter (Sunita agrawal). She can walk only a few steps with the help of a stick and requested a wheel chair).
She was told by cabin crew to keep seating as she will be alighted last. Her husband and daughter were told to proceed to baggage collection area. She was taken to baggage compartment which was lowered and told to get down and walk to a room. She requested repeatedly to security staff to inform her husband and arrange a wheel chair.
After long time wheel chair arrived.in the mean time her husband and daughter were running from pillar to post to find out her where-about. One lady at information desk went to air india office for help. They refused point blank to do anything. After half an hour of agony she came to baggage area.

Dear Sirs,

We (total 8 family members) were travelling by AI 343, SIN ~ Mumbai on 29th April. Our flight was supposed to be lend @ 22.10 at Mumbai, but delayed and landed at 23.41. Due to this delay, we could not catch our onward train connection to Vadodara, @ 00.45 from Borivali, got missed.

Consequently, our train ticket become "No show", Costing Rs. 1610/-. We had to book the early morning flight for all our family member, which it coasted us Rs. 36800/-.

I here with lodge my claim to provide me the suitable compensation, i.e. entire amount of train ticket Rs. 1610/- and 50% amount of flight ticket Rs. 18400/-.

Request to acknowledge the email & provide suitable reply,

Thanks in advance,

Bhavnesh S. Thakkar

This is to inform you that i was a traveler in ai 967 flight confirmation number yt5x7 on 22/04/2017 from trv to shj in seat number 17a, unfortunately i have placed my mobile charging power bank in the pocket of the opposite seat to my seat number 17a.in the event you are staff was able to get it custody of my power bank. I request you to intimate me and make arrangement and deliver the same to me.
With warm regards
Majeed pv dr

Dear Sir,

I booked three tickets for my family by online but unfortunately they can not travel and cancelled the ticket by calling E commerce. After several follow up for refund, E commerce replied me by mail that the amount is already refunded. After 8 days the amount is not yet credited to my account so I contacted again my phone and mail and informed them that I didn't receive the refund and requested them to provide the swift message so that I can check with my bank. Until now I didn't receive a proper response from AIR INDIA.

Kindly resolve the issue as soon as possible

Thanks

Mahesh

From: Mahesh Chandran
Sent: Tuesday, May 09, 2017 2:23 PM
To: '[protected]@airindia.in'
Cc: '[protected]@yahoo.com'
Subject: RE: REF PNR # YZLEL REFUND BUT NOT CREDITED
Â
Dear Sir,
Â
Until now I didn’t receive a proper reply from Air India, almost one month I am waiting for the refund. As per your previous mail, it was credited to my account but until now the amount is not credited to my account. Several time requested to provide me the swift message detail so that I can check with my bank.
Â
Hoping a quick response and resolving the issue.
Â
Thanks
Â
Mahesh.

From: Mahesh Chandran
Sent: Tuesday, May 09, 2017 2:23 PM
To: '[protected]@airindia.in'
Cc: '[protected]@yahoo.com'
Subject: RE: REF PNR # YZLEL REFUND BUT NOT CREDITED
Â
Dear Sir,
Â
Until now I didn’t receive a proper reply from Air India, almost one month I am waiting for the refund. As per your previous mail, it was credited to my account but until now the amount is not credited to my account. Several time requested to provide me the swift message detail so that I can check with my bank.
Â
Hoping a quick response and resolving the issue.
Â
Thanks
Â
Mahesh.
From: Mahesh Chandran
Sent: Tuesday, May 09, 2017 2:23 PM
To: '[protected]@airindia.in'
Cc: '[protected]@yahoo.com'
Subject: RE: REF PNR # YZLEL REFUND BUT NOT CREDITED
Â
Dear Sir,
Â
Until now I didn’t receive a proper reply from Air India, almost one month I am waiting for the refund. As per your previous mail, it was credited to my account but until now the amount is not credited to my account. Several time requested to provide me the swift message detail so that I can check with my bank.
Â
Hoping a quick response and resolving the issue. Below is latest mail which sent to E commerce.
Â
Thanks
Â
Mahesh.
From: Mahesh Chandran
Sent: Tuesday, May 09, 2017 2:23 PM
To: '[protected]@airindia.in'
Cc: '[protected]@yahoo.com'
Subject: RE: REF PNR # YZLEL REFUND BUT NOT CREDITED
Â
Dear Sir,
Â
Until now I didn’t receive a proper reply from Air India, almost one month I am waiting for the refund. As per your previous mail, it was credited to my account but until now the amount is not credited to my account. Several time requested to provide me the swift message detail so that I can check with my bank.

Â
Thanks
Â
Mahesh.

I am a war casualty Army offr with spinal injury complete wheel chair bound. I travelled on 19 Apr Indian Airlines flight 9I 609 Ekt[protected]C2 from Del to Dehradun. Provided wheel chair could not enter smaller Aircraft and shifting became an issue. Further at Dehradun bigger chair was brought and with great difficulty I was brought down from narrow steps of Aircraft. Request ensure provision of small approachable chair at Dehradun and also Aero lift or Ambulift or suitable Ramp. Train your staff according to such requirements. Also luggage staff at Delhi was very bad as they dumped and threw luggage into Aircraft which damaged my trolley tyre. Ensure sufficient checks.

Dear Sir / Madam,
I had booked tickets to travel from Mumbai to Varanasi on 27.04.2017 (flight AI 695). I was denied to travel on the journey date and offered to fly on 28.04.2017. I need a travel certificate for journey covered on 28.04.2017.

I had incurred monetary loss due to this last minute change by airlines staff. Airlines staff were also non-cooperative. They have behaved very irresponsibly.

I would like to put claim application for losses incurred. Taxi fare from home to Mumbai airport to and fro (80 Kms - Rs. 1500). I had also booked vehicle to travel from Varanasi airport to hometown on 27.04.2017. I had to pay for to and fro (300 Kms – Rs. 4000).

The above compliant was registered in the flight cabin crew report on 28.04.2017 (AI695).

It was very troublesome for me. I request to take note of hardship faced by me and do the needful to settle the claims and issue a travel certificate for journey on 28.04.2017.

Flight AI494 from Surat to Delhi on 9th may 2017, scheduled departure was 8:30 am and I reported at the airport at 7:50am. The station manager denied me boarding and was so discourteous that he did not even listen to my problem and just went from there and came back when the flight was taking off. I kept on requesting another lady from air India to call him back so that I could speak to him but she told me he is not listening. I was travelling with my 4 year old daughter who even started crying so much after the whole incident. There was no assistance from their end so as to shift me to another flight or change my tickets for next day.i even had to take next flight from Delhi to Lucknow same day at 12:30 pm which also I missed. I got only Rs.900 as refund because of pnr number being same.
The behaviour of the staff was highly disrespectful and in cooperative. I wrote my incident in the feedback form on air India website and in reply the station manager himself admitted that the check in had closed at 7:50. So that implies the check in had closed as I reached. So wasn't that rude on his part to disallow check in and especially when I was travelling with a child.
Flights can get delayed by hours but if a passenger gets delayed by a minute this is how they treat. Even after sometime I got a message saying that the Delhi Lucknow flight is delayed by half an hour and boarding will close 20 minutes prior to scheduled departure. That means they have different rules at different places. Here he denied me boarding because I should have been there 45 minutes prior and at Delhi airport even 20minutes is fine.
Concerned authority please look into the matter and I expect an apology as well as reimbursement of the amount I paid for booking another tickets.

Prachi kanodia
Jalan.[protected]@gmail.com
91-[protected]
PNR HP99B

PNR no. JLCCQ
We supose to get a connecting flight from delhi on 14 may as my family id travelling from ranchi with an infant but today we received msg from airindia that flight is preponed to 12.55 pm on 14 but at that time my family will be in go airline PNR no.SIS4EL.
We have book all our schedule booking on January 2017 now in such a short period how can we bare such big problem all female and small baby are travelling help us to dolve this matter.

I was travelling from varanasi to mumbai by flight ai696. Scheduled at 1900 hrs & reached mumbai at 2150 hrs. I don't know how but probably due to wrong tagging of my luggage it got exchanged to a wrong bag. Since i was having another flight to chennai which due to delay of ai696 was very hard to catch.
Anyhow i managed to catch the flight but after reaching home & opening the bag found that the wrong bag with correct tag was delivered to me. I tried complaining the lost baggage but was instructed to return the bag at chennai first. I would humbly request you to please first arrange transfer of my baggage then only i would be able to return the bag.
Please urgent. I am attaching the boarding passes & baggage slips in this email for your convenience.
Now air india people are confirming me that my baggage is there only but are asking me to courier the bag from chennai to mumbai as they are unable to get it collected at chennai airport & would hand me my bag only when i courier the bag to them. They didn't even told me the address for courier.
Can you please help as my mother's all clothes & articles are in the bag only.

Pnr HBFSF
Flight AI 603
Dep scheduled 6:15 am, 18th April, 2017.

I reached the airport on 18th April, 2017 at 5:32 am (The time when I entered through the security gate). I had done web check-in and had hand baggage only. Air India had a hand baggage counter where I approached and they said their check-in counter for AI 603 had closed. I approached an Air India staff and he informed that the counters have closed at 5:30 am and nothing can be done. I inquired whether boarding gates have closed too, to which they replied boarding had not started. Then the staff asked if I had any luggage to which I replied in negative and said that only a hand baggage is there. I demanded that in this case, they should allow me through and give the boarding pass as I had web checked-in and had only a laptop bag to carry. The flight departure time was showing at 6:15 am and the time during this conversation was 5:38 am. Also, I had received an SMS from Air India a day before, stating that as I have web checked-in, I can collect boarding pass from self check in machine and the boarding gates shall close 20 min prior to departure. But I was denied for the same too. I requested the staff to consider my case. He then asked me to speak to the supervisor who was at a different counter. I narrated the case and he then approached some other person and then said that the counters were closed at 5:30 am. I mentioned that I had done web check-in and just need the boarding pass but they refused to help. They asked me to go to the booking counter and ask for the status of my ticket. After reaching the booking counter, the staff said that the ticket had already been cancelled and was considered as a "no show ticket" and said that I would get only INR 280 (approx.) as refund (against taxes), whereas the ticket costed around INR 4200 (approx.). In frustration I had to book another ticket OBVIOUSLY WITH A DIFFERENT AIRLINE (and 4 times the cost!) for the next day. I exited the airport for which the AI staff very kindly filled up the exit register.

The worst airline ever travelled with.
Yesterday my mother was to board the Air India flight from Hyderabad to Guwahati via Kolkata (Al 525). The flight was more than 9 hours late. The flight attendants were so uncourteous. We had an important event to attend, but everyone turned a deaf ear. The flight attendants were almost shouting at the passengers as if we are beggars. There was no proper sitting arrangements provided, the breakfast provided was worse, just a piece of idli and vada. No one provided even another flight for people who were in a hurry. Then out of all these when we by chance reported to Kolkata, our luggage was no where to be found. Asking the airline officials didn't help. They were so rude, and then instead of providing an Air India flight from Kolkata to Guwahati, we were asked to travel via the smallest Jet Airways flight ever. The attendants shouted at us, saying we have to pay for luggage since it was around 48 kgs for two people. We politely replied that we were to travel via Air India and the latter has maximum 50 kgs of baggage allowed for two passengers but they didn't budge. We had to pay for luggage.
We booked via Air India because we thought it is the most privileged airlines but this is what we got. If you can't run an airline company, at least don't run it. We do not travel free from your airlines. We pay you and you give us this treatment. There's a limit to atrocities. The people who were to reach Guwahati by 11.30 am in morning, reached home at 9.30. We had to miss the event for which we travelled in the first place. These kinds of behaviour is not tolerated.

Flight no. Ai 865
Date:- 23rd april 2017
Origin:- delhi
Destination:- mumbai
Flight timing:- 10:00 am

Today's experience was not good at all. I am having two issues

1st:- when i booked my tickets online i requested for the seats n the seats were 6d, 6e, 6f. But at the time of issuing boarding pass, the lady who was there she told me that ur seats r already given n only front row seats r available. I said nothing and took the boarding pass. After entering the aircraft i came to knw that the seats that i booked it online are not completely occupied only one person is seating there so i exchanged the seats because my kid want to sleep n the hand rest of first row is fixed.. You cant moved that. Don't understand why airline people did this.

2nd: first i pressed the calling button two times but nobody payed any heed. Secondly when one steward came up with a breakfast trolley then i requested him to give me a blanket bcoz my kid was sleeping n was feelings cold but that guy think that serving food is more important then giving a blanket... I'was on a 6th row... U can imagine how long he would have taken to finish his food serving duty. Third time i again had to remind him, then at last he bought the blanket. But this type of attitude towards kids is not acceptable... Kids should b the first priority whatever b the case

I booked a flight from bombay to hyderabad on 27 April 2017. I reported on time with the itinerary and my ID proof in my mobile wallet. I was denied boarding and was asked to produce original ID. It took me sometime to arange the same by when I was told that the boarding was over by 13.10 itself. I requested my travel agent to cancel and seek refund. Air india denied refund citing No Show as reason. This is simply cheating with your loyal customers. I want some genuine officers from the airline to look into this matter. It's not all about money every time. It's a matter of betraying trust. Should you require my flight details, pls revert.

Dear,
Sir,
I am hemminlal haokip, student of Rizvi law college, bandra mumbai. My parents was travelling from Bombay to Calcutta by AI 675. Where we reached before 5:00 pm ! As they are senior citizens I contacted the counter and speak to the supervisor about their assistance but they couldn't provide any proper care which lead to passenger missing the flight due to them ! We have reache before time but due to long queue the were waiting and I call up again and spoke to the manager and he was soooooooo rude ! My mother is a patient and travelling together with dad ! Unconvinience and uncomfortable caring and support by the air India staff leads to missing their respective flight AI 675. I will also make an FIR against them .

On 25 Apr 17, I booked a ticket on AI 127 for travel on 26 Apr 17 and return on 28 Apr 17 (Hyd-del-Hyd) through web. While Rs 13275 was debited from my CC account, the ticket was not generated as it said session timed out. I checked with customer care and they informed that though PNR-Y05Q3 was generated it had been cancelled due to technical issues and the amount would be refunded in 24 h. They advised to re-book the ticket. I rebooked the ticket and got a similar message of session timed out even though Rs 13275 was once again debited from my CC account. So I called the customer care again. This time I was informed that my booking was confirmed and provided PNR No - Z9YQ3. Because of my earlier experience I double confirmed from the customer care executive and was assured that my booking was confirmed. I also told him that I had not yet received the e-ticket in my email to which he stated that it would come or I could log in to manage my booking and take a print out of the e-ticket. With this assurance i planned by travel on 26 Apr 17. Prior to leaving for the airport I wanted to web check in and to my horror it showed the status as booking cancelled. I called up customer care toll free number and spoke to Vinoda. She could not resolve my problem and to compound matters informed me that no economy class ticket was available for travel till evening flight on 27 Apr. Neither could commerce department sort out the issue. Because of this error and callousness of Air India staff and also because of being misled by customer care executive who confirmed to me that my booking was confirmed, I was compelled to reschedule my entire travel plan which was urgent and for official work. It has also led to a sever financial loss as the new booking has now costed me Rs 25, 698 as against Rs 13275 earlier. I request AI to take suitable action against the customer care executive and suitably compensate me for the agony and financial loss caused.

I had booked the AIR India tickets for my 3 family members via the Musafir portal. PNR No - YS4Q4 from Mumbai to Delhi dated 19th May 2017.

By oversight these tickets have been booked for Mumbai to Delhi route instead of booking for Delhi to Mumbai route. I had been chasing on all contact nos. of AIR India since yesterday (25th April) immediately when I realised this incorrect booking & requesting all to void these tickets so that I get complete refund with just a nominal fee charge. But not getting support from anyone.

I am assuring that I will be booking the Delhi to Mumbai tickets again through AIR India only, but still neither MUSAFIR guys or the AIR India guys have been supporting on this.

Amit Agarwal
[protected]