Air India Complaints & Reviews

My pnr no is joh3r my schedule when booked was
Ai 492 jaipur delhi departure 13.30 hrs
Ai 849 delhi pune departure 16.10 hrs
I recd a mail on 2.12.2016 informing schedule change of ai 492 to 16.00 hrs
Thus making it impossible for me to catch the ongoing flight. I contacted customer care they change flight to ai 853 now airindia is back to original schedule for ai 492 but now air india is refusing to change the ongoing flight to ai 849 instead of ai 853 air india informed that charges of rs.2000/- pp will be charged for this change. Why i should bear this amount for no fault of mine

I have traveled from Dallas to JFK New York London to Mumbai.
In USA it was Delta air lines up to Heathrow airport. Check in baggage status showing arrival at LHR on 19th.
From LHR it was Air India flight no. AI 130 and baggage didn't reach Mumbai on 20th December early morning.
Lodged complaint at Air India counter and they have suggested to contact a luggage customer care.
Luggage booking details are as below:

1) AI 0130 BOM 13D007 19Dec
DL 0030. LHR
DL 2110 ATL
[protected]

2) AI 0130 BOM 13CF08 19Dec
DL 0401. LHR
DL 3954 JFK
[protected]

The file number suggested by Air India staff in Mumbai was as below
1) BOMAI43767
2) BOMAI55460

Please update us the status and arrange to deliver the baggage at earliest.
Rgds
Deepak Sunil Rai
Mob: [protected]

Hi,

This is regarding Visa on Arrival - OK to board status updation in the booking... I have paid 6/- per visa towards visa deposit charges at the Oman airport and they gave me receipt for the same. This receipt itself is the proof confirms visa is deposited at Muscat airport.

Now tell me why Air India again charging me 1.5 rials per passenger to update this message in the booking? They should do this free of cost.
In fact this step is not at all required if passenger carries the copies of visa and visa deposit receipt. It is nothing but just making money... instead I could have sent by courier to the passenger just for 3 rials,
and passenger will have original visa in hand.

http://www.airindia.in/visa-on-arrival-for-gulf-countries.htm#au02

Airindia lost my luggage during my Vie-Del flight on 28th October 2016. Inititally I was told that the baggage was redirected to kathmandu and they will be soon shipping it to me. Later i heard that the luggage is stuck in Vienna, but 50 days from the day of travel, there is no information till the date.
I am back in Vienna now, I tried to approach Airindia officials at Vienna airport but they were not reachable.
The details are as follows:
Bag Tag Number : AI402655
Reference number: DELAI84523
Name : PADMANABHADAS / KRISHNA

I Rupali Sherekar was to board Air India flight number AI 664 on the 13th
of december 2016 at 16:55 from Goa airport to Mumbai(PNR *Z1JEW)* and had
a connecting flight of Air India from mumbai to Nagpur(PNR *Z1JER*) at
20:25 on the same day.
After boarding Flight 664 developed some snag and we were deplaned. A few
passengers were accomodated on a different flight and though I had a
connecting flight I had to wait, stand in the queue, issue a new boarding
pass and go through security check again.
The previously issued boarding passes were collected

The boarding pass mentioned the flight time as19:00 hrs but the flight took
off at 21:00 hrs.
During this period Air India did not once bother to ask the passengers for
refreshments. Only when few passengers qaurreled we were offered
refreshments at the store. In the flight also even water was not offered.

I had already missed the connecting flight and I was put on a flight from
Mumbai to Goa(AI664) which would fly on the *14th of Dec 2016 at 5:55 am.*

On reaching Mumbai there was no help or guidelines from Air India officials
regarding the arrangement of passengers like me.
We ourselves had to search for their office on the airport and meet them.
When they realized they couldnt put us off they agreed to put us up in a
hotel. At the counter we were told all hotels near the airport are full and
so we would be put up in the lounge.

This is a *complain regarding the total apathy shown by air India.*
*I lost a days leave.*
*I demand compensation as per rules from air India*

Hello Team,

Passenger Name : Miss Divranya Rambhi
Luggage Tag No : AI314335
PNR No : M-3XJLF

I travelled in Air India flight on 14th Dec night M-3XJLF from Singapore to Mumbai and Mumbai to Ahmedabad. I found my luggage missing ( Luggage Tag No : AI314335) and I loged the complaint for the same at Ahmedabad Airport and got the update that I will be receiving my luggage within 24 hours at my address. I have not received my luggage till date.

Air India never responded my calls too. I tried on landline no : [protected] and mobile no : [protected], All the time it keeps ringing and if they receive they used to hang up my call. From my very busy scheduled I called them for the whole day and for once they receive the call and they updated that after getting information they will call back. I received the update that my luggage has been dispatched from Singapore and will receive within 24 hours, I felt so relief.

I kept on waiting but i did not receive it so after 2 days I called back and I got the update that Still it is not dispatched from Singapore, they did not give any timeline, not given any specified information.

I want your response as earlier as possible as I am already losing my patience and had suffered enough.I am also going to file case in consumer court and expose your horrible services in social media. I need my luggage at as soon as possible as it contains many precious things for me.

Do the needful.

I had travelled from singapore to chennai on 12-December -2016.Due to weather problem the flight diverted to Bangalore.
I have taken my luggages in Bangalore.
The next day 13-Dember-2016 i have checked in my baggage in airindia flight to chennai.
But i haven't received the baggae in chennai.
I raised the complaint and got the PIR REPORT.
BUT STILL I HAVE'T GOT MY LUGGAGE.

TAG NUMBER AI152977

Just arrived from hyderabad to trivandrum via air india (Via chennai). My baggage was checked in at hyderabad, but it has not reached trivandrum. Air india cannot tell me where the baggage was left / forgotten / misplaced. Absolutely unacceptable because many passengers who came today by flight ai 988 to chennai and then by flight ai 967 have not received their luggage!

Ref : Ref. ID NO. AIBE28207036.

Dear Mam/Sir,
While booking a ticket for flight no. AI429 on dated 12/12/2016 through Air India's official website : book.airindia.in, the ticket cost amounting to Rs. 3647 has been deducted from my debit card but the required ticket has not been issued/booked as confirmed vide above Ref. ID No.

You are therefore requested to look into the matter and refund the booking amount to my debit card account at the earliest possible as I'm a student, under intimation to me.

Thanking You,
Yours Faithfully,
Manika Bisht
(Email id : [protected]@gmail.com)
(Contact no : [protected])

Dear Team,
i have one bad experience with Air India services, we reached airport on time around 8:30PM on 11th Dec, 2016, but received one SMS from Air India that flight AI 310 is delayed by 40 minutes, which departure time was 11:15AM.

we waited at airport and use to see the current status on flight display board. it was showing that flight is delayed and status was updated at 11:55 as "Open".

we entered and want to check in but crew member of Air India said that flight was on time and had departed already. so we miss the flight, we went to customer care of Air India, they said why dont you come to here for update. we said that we have came 2 times here but got same update that flight is delay.

so we waiting 4-5 hours to know what exactly happen with us. customer care said that we will reschedule your travel to 13th Dec, 2016 and you have to pay 6, 500 extra for the same.

we request your help to refund the cancellation amount with penalty to us.

Name: Susheel Kumar Joshi
Ticket no.[protected]
Travel date: 11th Dec, 2016
Time: 11:15 AM
Travel from: Delhi to Seoul
AIRLINE: AI/ZCX53

I had an Air India (AI 0024) flight from Delhi to Bombay on 11th Dec, 2016 at 6pm. I reached the airport at 5:10pm and was standing at "Air India All Domestic Flights Check-in counter." However, the check-in was from the international counter and I (along with few other passengers) had to rush to that counter. It was 5:15pm and I asked one officer if this is the right counter and that I might get late. I was told to stand in line. By the time I reached the counter, it was 5:27pm and though web checked in passengers are allowed half an hour prior, they said the counter is closed and that I should speak with the duty officer. The duty officer (Harnimrat Kaur) was not ready to accept that I was on time at the airport and that I wad told to stand in the line. In addition, she tried to blame it all on me and said I was not at the airport. The officer at the counter refused to speak on my behalf that I was at the counter on time. Though I had web checked in and had a mobile boarding pass, they did not allow me. I had to reschedule my flight which cost 14000 with no mistake of mine. Just because it is a governt organisation, doesnt mean they can do anything to increase business!!

I flied with Air India on 11 December 2016 from Delhi to Vienna (flight no. 153 at 14:55).

Due to continued aggressive air conditioning and low temperature it was one of the worst flights in my life and I fly for over 20 years. To get the picture, people were sitting in their winter jackets, with hats, scarfs and blankets on their heads. I have got cold and sore throat. Sitting over eight hours in one small space and not bening able to feel comfortable is terrible.

Even though I asked the crew two times to reduce it as it was freezing, nothing happened. I checked with people sitting around me and all of them had the same feeling. Specially people with small children.

On top of it, they serve "refreshment" which is fridge cold and almost un-eatable.

I cannot believe that the crew was so uninterested in making the flight comfortable for the passengers instead for themselves!

Maybe you should check how other flying companies take care of their customers.

Dear Sir/Madam.
I had booked a ticked in Air-India for 25/November/2016. As i reported at 10:18am to the to the Station Manager's counter at the airport, because they already have stopped giving Boarding-Pass though our flight departure was at 11 am. 42-minutes were still left when we (i with another passenger) reached and repeatedly requesting the Station-Manager, (Samriti Pal), for the boarding pass. It was so urgent for us that we missed our interview in Delhi. Instead of provide this small service she (Samriti Pal) responded so badly, saying go and complain wherever you want i won't do it in your favour. She was not at all ready to listen anything from us, we requested for shifting in next flight or any alternative flight, or at least refund the amount but refused everything.
But then irony was, we came to know that the flight (AI-446) was took off at 10:30 am i.e. 30-minutes before the scheduled time of departure. Dear sir/madam you can check the status of flight (AI-446) on 25-November-2016. It really disappointed us.
The very next morning (on 26-November-2016) my friend, who also missed the same flight, complained through consumer forum and she got refunded the fare. 0n 26-November-2016, in the evening i have also complain in same way, i did not get any respond as we have a same complain to the same person. So plzzz guide me, where and how should i complain this.

I booked my ticket from from Delhi to Surat from Air India. Unfortunately booked wrong tickets due to misguided advertisement by cleartrip which was then cancelled immediately . When we called them, they denied refund & deducted 2000 rs for the ticket of 4500.
There should be room for correction if called immediately.
I lost my money & I rebooted again with higher money

Dear sir

on 26.11.2016 i have to travel from gorakhpur to delhi to vadodara.
The flight of gorakhpur to delhi cancelled due to bad weather so next flight also canceled.

That night is my working day 26.11.2016, due to cancellatio i have to take leave and too much disappoint and disturbed.

It take 35 hours to reached vadodara.

I have to pay 22000 inr as fare for flying to vadodara...

Dear Sir /Madam

Airline Reservation Code:- YLZY4
Date 27 November 2016 - Delhi to Singapore by AI380
Passenger Names:- Shroff Arun Kumar and Shroff Sumita. We are both senior citizens.

1. On 27 Nov 16 We arrived Delhi from Jaipur by Jet Airways 9W-2254. The flight was slightly delayed. ETD was 8.45pm but it landed around 9.10pm.

2. Our baggage came out slowly. After that we made our way to the 2nd floor for International departure and located the Air India counters at G lane. We were there at exactly 10.00pm. There was a long queue. We were told the servers were slow or now working well.

3. At our request and insistence, the ground handling staff kindly allowed us to break the long queue and guided us to one of the counters to check in.

4. The guy at the first counter refused to check us in and we were moved to another counter. At the second counter the guy looked dazed and told the helper (pushing our trolly) to take us to another Air India check in lane.

5. There we were met by a lady who told us the servers were down and staff were facing problems. There was not enough time left and the checking in of AI 380 was closed.

6. Since the flight's departure time was almost an hours time, still we were being refused to be checked in.

7. The lady wrote some words on our e-ticket and told the handler to take us to the Air India counter to re-book for the next day's flight to Singapore.

8. At the Air India ticket counter we were told that we will have to purchase two one was new ticket for the next day flight to Singapore.

9. Actually, this was not a "No Show". Air India servers were defective and unable to cope with the huge crowds to be checked in. Air India was obliged to at least provide us with accommodation and free re-booking on next available flight the next day.

10. Having no choice, we paid INR24, 000.00 for the two one way tickets for the flight next day.

11. We had been travelling the whole day earlier by car to Jaipur, we were exhausted and frustrated. The handler told us about Holiday inn Express hotel within the International airport and we went there to get a room to spend the night. For the room & food we paid INR17, 400.64. After checking in, we were told that we cannot leave the hotel floor. We could not open our bags as they were sealed to get our medications and change of clothing's.

12. All documents and receipts are available with us.

13. We wonder if after having read the above, if someone at Air India would have the common courtesy to offer us compensation to ease the monetary pain at least. Nothing can be done for the troubles and inconveniences we had to go thru.

14. In conclusion, can I hope to receive a reply from Air India soon.

Regards

Arun Kumar Shroff - E3998089B
Singapore.
[protected]

Dear sir/Mam

I Mr. Farhan Khan frequent flyer[protected] customer of Air India since from last five year.I am working in Saudi Arabia as a lecturer in Ministry of Higher Education.
My wife Dr. Fatima was coming from Nagpur to Riyadh on 16 November 2016 Wednesday, along with my two small kids.
We book a ticket for 15 November but due to the problem with a flight Air India rescheduled our journey on 16 November without knowing our priorities & schedule.
When Dr.Fatima was at Nagpur airport on 16 November, flight again delayed by 1.30 hrs, when she was collecting the boarding passes after languages Mr.VASANT BARDE, Air India Airport Manger at Dr. B R Ambedkar International Airport Nagpur, miss behave and arrogantly treated my wife.
She had some excess baggage its duty of the counter person to inform the customer before the boarding pass print about the excess baggage but after printing the boarding passes Air India Staff told her she had excess of baggage when she wants to return and reduce some weight Mr.VASANT BARDE refuses and forcefully charged her 28779 Rs for excess baggage.
He didn't allow her to return the excess baggage, he said anyhow he will charge penalties or extra money on this baggage otherwise, he will be canceled all tickets from NAGPUR to RIYADH, and will show off board, that's ridiculous.
Further he comments " Tum ( Muslim ) logo ka yahi problem hai " that's extremely disrespectful, disgusting & shameful comments, is there AirIndia now treating their customers on the basis of religion if not how could Mr.vasant Barde dare to say like this.
I am also going to write Post for the whole issue on social media like Facebook, Twitter, Whatsaap, change.org etc & also DGCA, Airport Authority but before that, I want to know how Air India see the whole issue where their employer hurt religious sentiments of the customer.
Secondly, most Important part official charges which are applicable for excess baggage, there is 250 Rs or 30 riyals for excess baggage than how 28779Rs was charged. Make sure about charges & also make the refund of excess amount.
Kindly find the images of tickets, the barcode of luggage & pay receipt of excess baggage.

Sir Please take the matter seriously and reply me as early as possible.

On 17-Nov-2016 I traveled from Ottawa(Canada) to Bangalore via London, Mumbai. My luggage was tagged to be received at Bangalore directly. However when I landed in Mumbai (in AI130, at 4:30AM on 19-Nov-2016 - already 30-40 minutes delayed), the Air India officials told me I was to collect my baggage, get clearance and then board my connecting flight to Bangalore(at 6:15AM). Accordingly I waited at the baggage belt to receive my baggage. However my baggage (and also those of approx 8-10 other Air India flyers) were missing - officials at the Air India Counter could not place the whereabouts of the luggage and we all missed our connecting flights (to Bangalore and several other domestic locations). This caused immense loss to me as I had many things planned as soon as I reached Bangalore. Air India put me on the next flight, after a lengthy process of filing for baggage loss. Most officials dint know what they were doing and were acting highly irresponsible to us. I am 5.5 months pregnant and having some health issues, after the ordeal with Air India officials, I had no time for getting food and water even - I had to bolt through the airport to catch my next connecting flight. My health has been very poor since then - due to the heavy stress and long hours of standing & running(from 4:30 am when I landed - till 9:30 am when I boarded the next flight), and the lack of food & water. I developed wheezing also due to the stress. Please note that I had requested for wheelchair assistance, but through out my time in Mumbai airport, I was DENIED wheelchair assistance stating the immense crowd and the lack of assistants as the reason. I believe this was very irresponsible behavior on the part of Air India officials (At Ottawa and London, the other airlines officials always rushed to help me irrespective of whether I requested assistance or not).

On landing in Bangalore, I went to Air India Counter and placed my bagagge on my own. People there has no clue where those baggage came from or since when it has been there at the counter. Just to test them, I pointed at another bag and said that was mine - they were ready to give it to me! Then I pointed out to them to be more professional and check details before handing over baggage. I was again met with rude behavior. I signed a paper saying I received my "lost baggage". Now after 5 days, a lady called Archana from Air India Bagagge services called me to check if I had received my baggage - when I said yes I received my baggage, she said she had no idea I had received it at Bangalore airport on the same day that I had filed the baggage-loss-complaint! When I asked her what sort of system they had in place - she spoke rude and hung up!

I want to be compensated for my time lost, my health lost, and the stress caused!
Also I want Air India to be more professional and learn and improve for their own good!

I booked an Air India air ticket through Yatra.com on 19 Nov 16 at 1859 hours for a round trip from Delhi to Cochin for Departure on 26 Dec2016 and arrival on 30 Dec 2016 for my father Mr Ram Vikal . however, erroneously a typing error resulted and I typed 26 Nov 2016 for Departure and 30 Nov 2016 instead of Dec.

The PNR Numbers are H6ZRS and Z14T6 respectively under the booking reference number[protected] provided by Yatra.com.

The error was immediately observed and a call was made to the Yatra.com who directed me to contact the Air India for the same. I immediately contacted the airline they took all the details, kept me on hold just to convey it to me regarding a huge penalty. The call was made from [protected] at 1907 hours. We were not provided any assistance from the Airlines as well as the Company. this minor error resulted in a huge penalty of nearly Rs 5500 which is not only unjustified and appears to be a day light robbery.

I would also like to apprise you that the Airlines also make similar mistakes. In one instance I was charged twice for the same ticket and I had to wait for a month for the refund. The Airlines can get away but passengers have to bear the brunt.

In light of the above may I request to instruct the Airlines the refund the excessive charges.

I was travelling from patna to new delhi on 13 nov in flight no. 416, after 15 min my elder son 7 yrs Ajitesh kashyap slept off.Dinner was served to passengers. I requested one of male crew member if his dinner can be given in poly bag or disposable packet as we will reach home by 0030.He said yes but it was not given to us.very disheartening for me