Air India Complaints & Reviews

Dear Sir /Madam

Airline Reservation Code:- YLZY4
Date 27 November 2016 - Delhi to Singapore by AI380
Passenger Names:- Shroff Arun Kumar and Shroff Sumita. We are both senior citizens.

1. On 27 Nov 16 We arrived Delhi from Jaipur by Jet Airways 9W-2254. The flight was slightly delayed. ETD was 8.45pm but it landed around 9.10pm.

2. Our baggage came out slowly. After that we made our way to the 2nd floor for International departure and located the Air India counters at G lane. We were there at exactly 10.00pm. There was a long queue. We were told the servers were slow or now working well.

3. At our request and insistence, the ground handling staff kindly allowed us to break the long queue and guided us to one of the counters to check in.

4. The guy at the first counter refused to check us in and we were moved to another counter. At the second counter the guy looked dazed and told the helper (pushing our trolly) to take us to another Air India check in lane.

5. There we were met by a lady who told us the servers were down and staff were facing problems. There was not enough time left and the checking in of AI 380 was closed.

6. Since the flight's departure time was almost an hours time, still we were being refused to be checked in.

7. The lady wrote some words on our e-ticket and told the handler to take us to the Air India counter to re-book for the next day's flight to Singapore.

8. At the Air India ticket counter we were told that we will have to purchase two one was new ticket for the next day flight to Singapore.

9. Actually, this was not a "No Show". Air India servers were defective and unable to cope with the huge crowds to be checked in. Air India was obliged to at least provide us with accommodation and free re-booking on next available flight the next day.

10. Having no choice, we paid INR24, 000.00 for the two one way tickets for the flight next day.

11. We had been travelling the whole day earlier by car to Jaipur, we were exhausted and frustrated. The handler told us about Holiday inn Express hotel within the International airport and we went there to get a room to spend the night. For the room & food we paid INR17, 400.64. After checking in, we were told that we cannot leave the hotel floor. We could not open our bags as they were sealed to get our medications and change of clothing's.

12. All documents and receipts are available with us.

13. We wonder if after having read the above, if someone at Air India would have the common courtesy to offer us compensation to ease the monetary pain at least. Nothing can be done for the troubles and inconveniences we had to go thru.

14. In conclusion, can I hope to receive a reply from Air India soon.

Regards

Arun Kumar Shroff - E3998089B
Singapore.
[protected]

Dear sir/Mam

I Mr. Farhan Khan frequent flyer[protected] customer of Air India since from last five year.I am working in Saudi Arabia as a lecturer in Ministry of Higher Education.
My wife Dr. Fatima was coming from Nagpur to Riyadh on 16 November 2016 Wednesday, along with my two small kids.
We book a ticket for 15 November but due to the problem with a flight Air India rescheduled our journey on 16 November without knowing our priorities & schedule.
When Dr.Fatima was at Nagpur airport on 16 November, flight again delayed by 1.30 hrs, when she was collecting the boarding passes after languages Mr.VASANT BARDE, Air India Airport Manger at Dr. B R Ambedkar International Airport Nagpur, miss behave and arrogantly treated my wife.
She had some excess baggage its duty of the counter person to inform the customer before the boarding pass print about the excess baggage but after printing the boarding passes Air India Staff told her she had excess of baggage when she wants to return and reduce some weight Mr.VASANT BARDE refuses and forcefully charged her 28779 Rs for excess baggage.
He didn't allow her to return the excess baggage, he said anyhow he will charge penalties or extra money on this baggage otherwise, he will be canceled all tickets from NAGPUR to RIYADH, and will show off board, that's ridiculous.
Further he comments " Tum ( Muslim ) logo ka yahi problem hai " that's extremely disrespectful, disgusting & shameful comments, is there AirIndia now treating their customers on the basis of religion if not how could Mr.vasant Barde dare to say like this.
I am also going to write Post for the whole issue on social media like Facebook, Twitter, Whatsaap, change.org etc & also DGCA, Airport Authority but before that, I want to know how Air India see the whole issue where their employer hurt religious sentiments of the customer.
Secondly, most Important part official charges which are applicable for excess baggage, there is 250 Rs or 30 riyals for excess baggage than how 28779Rs was charged. Make sure about charges & also make the refund of excess amount.
Kindly find the images of tickets, the barcode of luggage & pay receipt of excess baggage.

Sir Please take the matter seriously and reply me as early as possible.

On 17-Nov-2016 I traveled from Ottawa(Canada) to Bangalore via London, Mumbai. My luggage was tagged to be received at Bangalore directly. However when I landed in Mumbai (in AI130, at 4:30AM on 19-Nov-2016 - already 30-40 minutes delayed), the Air India officials told me I was to collect my baggage, get clearance and then board my connecting flight to Bangalore(at 6:15AM). Accordingly I waited at the baggage belt to receive my baggage. However my baggage (and also those of approx 8-10 other Air India flyers) were missing - officials at the Air India Counter could not place the whereabouts of the luggage and we all missed our connecting flights (to Bangalore and several other domestic locations). This caused immense loss to me as I had many things planned as soon as I reached Bangalore. Air India put me on the next flight, after a lengthy process of filing for baggage loss. Most officials dint know what they were doing and were acting highly irresponsible to us. I am 5.5 months pregnant and having some health issues, after the ordeal with Air India officials, I had no time for getting food and water even - I had to bolt through the airport to catch my next connecting flight. My health has been very poor since then - due to the heavy stress and long hours of standing & running(from 4:30 am when I landed - till 9:30 am when I boarded the next flight), and the lack of food & water. I developed wheezing also due to the stress. Please note that I had requested for wheelchair assistance, but through out my time in Mumbai airport, I was DENIED wheelchair assistance stating the immense crowd and the lack of assistants as the reason. I believe this was very irresponsible behavior on the part of Air India officials (At Ottawa and London, the other airlines officials always rushed to help me irrespective of whether I requested assistance or not).

On landing in Bangalore, I went to Air India Counter and placed my bagagge on my own. People there has no clue where those baggage came from or since when it has been there at the counter. Just to test them, I pointed at another bag and said that was mine - they were ready to give it to me! Then I pointed out to them to be more professional and check details before handing over baggage. I was again met with rude behavior. I signed a paper saying I received my "lost baggage". Now after 5 days, a lady called Archana from Air India Bagagge services called me to check if I had received my baggage - when I said yes I received my baggage, she said she had no idea I had received it at Bangalore airport on the same day that I had filed the baggage-loss-complaint! When I asked her what sort of system they had in place - she spoke rude and hung up!

I want to be compensated for my time lost, my health lost, and the stress caused!
Also I want Air India to be more professional and learn and improve for their own good!

I booked an Air India air ticket through Yatra.com on 19 Nov 16 at 1859 hours for a round trip from Delhi to Cochin for Departure on 26 Dec2016 and arrival on 30 Dec 2016 for my father Mr Ram Vikal . however, erroneously a typing error resulted and I typed 26 Nov 2016 for Departure and 30 Nov 2016 instead of Dec.

The PNR Numbers are H6ZRS and Z14T6 respectively under the booking reference number[protected] provided by Yatra.com.

The error was immediately observed and a call was made to the Yatra.com who directed me to contact the Air India for the same. I immediately contacted the airline they took all the details, kept me on hold just to convey it to me regarding a huge penalty. The call was made from [protected] at 1907 hours. We were not provided any assistance from the Airlines as well as the Company. this minor error resulted in a huge penalty of nearly Rs 5500 which is not only unjustified and appears to be a day light robbery.

I would also like to apprise you that the Airlines also make similar mistakes. In one instance I was charged twice for the same ticket and I had to wait for a month for the refund. The Airlines can get away but passengers have to bear the brunt.

In light of the above may I request to instruct the Airlines the refund the excessive charges.

I was travelling from patna to new delhi on 13 nov in flight no. 416, after 15 min my elder son 7 yrs Ajitesh kashyap slept off.Dinner was served to passengers. I requested one of male crew member if his dinner can be given in poly bag or disposable packet as we will reach home by 0030.He said yes but it was not given to us.very disheartening for me

Dear Sir,
I was to board a flight from Kolkata to Agartala with the following details as under---
Name of traveler—Sunil Kumar Pathak
PNR No-JPVMT
AI-743
Destination-Kolkata to Agartala
Date of journey-14.11.2016
Customer reference no.[protected]
Booking agent---www.Yatra.com

I called Air India customer care for cancellation and refund of amount .They verified my identity and asked me for help. They asked for ticket no. of flight. I told them that it is not printed on the ticket .I asked that being from Air India support person, he can fetch the information.
But I was told to get it from Yatra.COM.When I called them .They showed they inability to support me and asked me to get it from Air INDIA customer care.
I again called up Air India customer care, but they expressed their inability. The guy at the other end could have well fetched Air ticket number for cancellation. This showed an attitude to dupe a hapless customer and inflict mental torture on me. When you are cheating customers in connivance with Yatra.com and then, what is the use of maintaining customer care. When there is no intention to help a customer.
I call on you to refund applicable cancellation fee to me at the earliest.

Sunil Kumar Pathak
Mobile no.[protected]
[protected]

Details:
On 4th night we 3 members of a family traveled from Halifax to Bangalore via London. Flight details are as follows:

Halifax to London by flight no. AI 7304
London to Mumbai by flight no. AI 130
Mumbai to Bengaluru flight no. AI 603
Passenger details are as :
1. Prosanta Dutta
2.Anu Dutta
3. Aritra Dutta
Facts:

Due to delay of flight no. AI130 ( London to Mumbai), we missed the flight from Mumbai to bengaluru ( AI 603) by which we were supposed to reach bangalore by 8.00am on 5th Nov 2016.
Hence, Airlines issued boarding pass in another flight ( AI 607) at 4:55 pm.In spite our several requests, stating that an important meeting is scheduled in my office ( I am working in Bharat Electronics, a Defence PSU in Bangalore) the airlines did not make any arrangement to accommodate us in any early flight. Neither the airline provided any food or any resting place for us for whole of the day. By that time we had completed almost 24 hours of journey and we were naturally very tired and exhausted and we were left at that state
for another 10 to 11 hours.

Complaint:
We want to lodge a complaint against the Airlines for such indifferent attitude towards their customers ( international) and want to be suitably compensated.

I have tried co racing Air India multiple number of times regarding claiming my missing miles However, people have either not picked up my calls, numbers are not available or even when they do pick up, I get responses such as the website is under maintenance. It seems the website has been under maintenance for the last 2 months and I have been unable to claim my missing miles. I have spent over 10 hours per week in resolving this issue and now this is just too much. Even the complaints department does not take my calls.

My wife traveled on Air India Flight AI144 from Newark to Ahmedabad on 1st November 2016, her FF No is AI[protected] and Ticket No. 098-[protected]. I booked ticket on you air india site directly. When she board flight, her allocated seat TV was not working, she said to crew member, they said that this is high tech technology and you are not able to operate. His behavior is very rude. He didn't take pain to check the TV. When another crew member came. She asked him to look the TV. He said that remote button OK is not working. So you have to be without TV.

Your crew member are not able to talk in polite way, why they are working on customer services. They should be off board.

She is so much hurt by your crew member rude behavior, now my wife don't want to travel with Air India Flight, her return flight is booked with AI 171 for 30th Jan 2017.

Please drop me mail for cancellation procedure and charges. EdMy mail ID is [protected]@gmail.com.

Regards,

Kamal Kiri

Hi Team,

This is to bring to your notice an incident which was highly disappointing and irritating.My parents had an Air India Flight on 2nd Nov boarding from New Delhi Airport (T-3) at 545 a.m.

They reached airport at 4:30 am. (I even have details of my cab bookings to validate), we had done a web check-in of the flight on 1st Nov'16 with help of an Air India Official(you can even check the recordings), He confirmed us on the webcheckin.

The Flight was preponed by 15 minutes about which we were not even sent an Intimation and it was also combined with another Flight about which also no message was given, and we learnt this when we called Air India official for webcheckin.

My parents literally struggled from one counter of AirIndia to another and they could not really connect with any airIndia Official to help and finally address them,

we learnt this at around 5 a.m. and thereafter we called Delhi Airport and leant that the supervisor on duty was Mr.Jyoti Rathi (Ph No.:[protected]-as provided by Delhi Airport CC).We called him and he simply refused to help and even attempt to approach them to board the flight, in fact he was very rude and arrogant.

later the Air India Team wrote on my parent's tickets that they reached Airport by 5:20 a.m.which was a big Lie.I have evidence to prove the same.

we were literally being harassed by AirIndia Team and Mr.Rathi.I would request to kindly initiate the Refund process asap and also take strict action against Mr.Rathi.He is in customer service and he cannot really afford to behave in such a rude and irresponsible manner.

Kindly take action on immediate basis and let me know what is required to be done from my end.

Ticket enclosed.

Thanks & Regards
Namrata Taneja
[protected]

Hi its i deepshikha taur traveled by indain airlines on 9th of november from lucknow to indore, when i received my trolley bag at indore the lock system was totally damaged & even i was wondering that trolley bag was in such a condition that it can not be pulled out.
Very poor condition of my trolley bag made by the cargo department of your airlines.

Dear Sir,

I am Priyank Patel, Travelling with my wife in flight no- AI010 with ticket No[protected] &[protected].

At Delhi Airport, We are already reached before time of boarding and done our boarding procedure before 3 hours of departure of flight.

We are surprisingly know from the Air India staff at the departure time of flight that, There is power bank in our bag and it has to through out.When We request for carry the same with our hand baggage than they answered that we have to cancel our boarding pass before and after that do boarding procedure again. This may take a lot of time and we have to through our gadget immediately.The current staff of that time also take my gadget without any legal papers to dispose the same.I have lost of 2000/- Rs for the mismanagement of time of Air India staff as they can warn early also when I had done my boarding procedure.

Flight is also delayed for Half an hour and after arrival on Ahmedabad Airport, I am informed that our one of baggage is not received in current flight and it may come into next flight from Delhi to Ahmedabad. We had a wait for next flight for around 4 Hour without any food and water on Airport and have to paid double fare for taxi at the time of 11-30 PM while our flight is already arived on Airport at the time of 7-15 PM.

I am requesting to you for the payment of my power bank which cost is 2000/- Rs as it was dispose because of Air India Staff mismanagement.

Regards,

Priyank Patel
M-[protected]

This email is regarding our travel on 22nd September from Cochin to Mumbai.

The flight which was supposed to take off at 20.10 was delayed until 21.40 because of which we missed our next connection flight. Despite of not arranging an alternate option, we were asked to arrange a travel by ourselves to Germany and later apply for a claim. The tickets being every expensive on the same day, we had to halt for a day in Mumbai and then take a flight on 24th September to Germany.

We are students in Germany and any additional loss of money in the case as mentioned above, is unfortunately not affordable. We missed the connection flight only and only due to the delay by Air India. Though we spoke to them, they were rude to us and said it was not their problem. They added that these were issues they faced everyday and it doesn't make any difference in us staying there and asking for help.That late night we had to spend hours to find an accommodation that was affordable with the money we had and it was a hustle. They asked us to wait for several hours to tell that couldn't do anything for us. We hope you would understand our situation and kindly do the needed. Though we contacted the airlines for a claim, which they said they would give, we still haven't received any reply from them. Kindly have the courtesy to do the needed.

Sir/Madam

I am sitting in AI 504 which was scheduled to depart for Bangalore at 8.30 pm today however it is 10.30 pm and we are still sitting in the aircraft for last 30 mins. I am really surprised by this mismanagement and apathy towards the customers. All o[censored]s have been waiting for last 3 hours - no food served no proper answers given and now in teh air craft, we are given water bottles giving some excuses for the delay.

I really need a valid answer and an apology from Air India.

There are elders and kids on board, we need to reach back home - who is responsible for the safety? Air India??

Thanks

I wanna report an incident,

This is reference to Mr. Harindra Singh's trip from Mumbai to Jaipur today on 08.11.16 vide PNR No.HHZ9Q.

Some facts for consideration:-

Myself Harsh Bareja - Mr. Singhs assistant had spoken to customer service yesterday requesting emergency exit aile row seat, I was told i can book the same on the website by making payment.
I tried doing the same through website but it didnt give me access to block the emergency exit aile row seats
Again i called customer service, i was told emergency exit row seats are under airport control and only the staff at the airport has the right to give away those seats basis few considerations.
Then i called special handling desk and requested for emergency exit aile row seat. They helped me with 12 D seat and assured me that they will change it to emergency exit aile row seat soon.
When i called this morning to check, it was'nt done at the first place and then on my request they did provide me with 8 C with an assurance that its an emergency exit aile row non reclining seat with good leg room space and all the seats in the flight are non reclining which is not the fact.
To top it up even the airport staff lied to my boss Mr. Harindra Singh while checkin this morning that its a non reclining seat but has good leg room.

While I am relatively certain this was a stray incident, I am concerned about the same.

I am also concerned with the lack o[censored]nderstanding I received from your staff.

This is absolutely a case of misleading the people and not justified.

I hope to hear from you about this incident.

Regards,
Harsh Bareja
[protected]
harsh.[protected]@perceptindia.in

I had a flight from Chennai to Chicago connecting through Delhi on Nov 6 2016. I was late for my flight AI 043, I reached about 45 minutes before departure. I am aware that I am late but had just the amount of time to board the flight, so I literally begged air India staff to check me in. But the staff were so mean and had a non pleasing attitude which i have never experienced with any air lines I flew with so far. The worst part is that the flight took much longer time to depart than their schedule! The management staff named Indumathi Srinivasan had very demeaning tone and I was surprised the way they treat their customers, also two other passengers had their issues with air India hospitality and then I regretted choosing air India. Would like to make an official complaint against the manager at Chennai and appreciate any help to do so. Thanks.

Date of incident - 06.11.2016

Original travel flight was AI678 later changed to AI865

I had very horrifying experience yesterday with Air India. I was booked on AI 678 to Mumbai. Flight timing was 09.00 AM. During check in at terminal 3, I received shock of my life at Air India check in counter. The check in person told me that flight is overbooked & I have to wait till further arrangement. I was standing at counter for half an hour. Then Air India told me that I have been assigned on some other flight AI865. I was suppose to travel with my colleagues who have already checked in AI 678. However as I have to reach to Mumbai on time to board my next fl;ight to Aurangabad AI442 at 14.35, I said ok for flight change. I checked in 2 nos of bag with Tag no AI903013 & AI 903014. Flight timing was 10.00AM & accordingly boarding completed around 9.45 AM. However flight took of around 11.30 AM. In between they have checked boarding cards atleast 5 times & hand luggage at least 3 times. The issue was duplication of tickets on some seat numbers...How could they????, clear lapse of security breach & could have been a threat to life of all passangers...The flight took of 1.30 hours late & arrived at Mumbai around 13.30, leaving very less time for passengers to board their respective connecting flight. I have enquired at Air India counter in Mumbai regarding our luggage. They assured us that luggage we will get at Auranagabad.

However at Auranagabad they regret saying luggage is mispalced...How ??? Air India supposed to be reputed airlines. How could they do this to passangers...I am official tour to Auranagbad & all my documents, papers, presentation is in my bag...What should i say to my customers????. In this fiercely competetitive market we will loose goodwill...Moreoever personal grooming, cloths, all are in bag.We have been forced by Air India to live in a shabby style on most important official tour of my life.

Till today we have not received luggage & no update further. We are continously following up with Air India but they are taliking to us in rude tone...

Please look into the matter

I have booked air india flight for mumbai from nagpur i.e AI630.First i got the msg it has been delayed to 2040 hrs after that i got the msg it will take off 2110. When we have already reached nagpur airport at 1800 hrs. Now ur official authorities are saying it is delayed to 2200 hrs. & your authorities are saying it will take off 2215 hrs. We people are trusting airindia, but you people are not providing services as compare to pvt flights. This is very ridiculious services of yours.
I m very sorry to say that ur service is worst. & will never ever fly in air india.

Mitesh gudka
[protected]

I had my flight AI952 frm dubai to vizag via hyd on 5th of nov take off time 00:30hrs, it wasn't my 1st time probably te 3rd time i was using te same airline, bt tis time was really vry disappointing, the 1st wuld b fr te vry late sanitation serviat at hyd, passengers wr nt allowed to use te restroom fr almst mr than an hour, n 2nd of al te behaviour of the staff was also nt professional...

Dear Sir /Madam

I am Poonam Puri, writing you mail on behalf of Mr Kunal Goyal my director for whom i had booked the ticket.I do not belong to any travel Agency as your supervisor was mentioning again and again on the call.
I would like to bring to your notice that I had booked one ticket from Delhi-Kathmandu for 04/11/2016 and Kathmandu -Delhi for 05/11/2016 through your website online on 26/10/2016. Due to some reason I had to cancel the return sector Kathmandu-Delhi for 05/11/2016 as my director had to return on the same day on 04/11/2016
Regarding this i called at your call centre and spoke to Ms Soni and asked to cancel the return sector Kathmandu-Delhi. She confirmed to me that she had cancelled the return sector and Rs 1200 hundred would be deducted for the cancellation. She also informed me to mail at [protected]@airindia to claim for my rest of the money. After speaking to her i immediately mailed at the given email id.
Immediately after i sent the mail i got a call from your employee Ms Soni that by mistaken she had cancelled the Delhi-Kathmandu sector instead of Kathmandu-Delhi.I got stunned when she said there are no seat for the flight my director was to go to Delhi-Kathmandu.My Director had to come back on the same day due to this reason i had called your call centre to cancel the return sector.
When Ms Soni called me it was 6:10 pm on 03/11/2016 and i was about to leave for home.I asked her what she had done she simply said sorry and told me she could do nothing.Then i requested her to let me talk to the supervisor. I spoke to the supervisor Mr Shrirag regarding the same and i pleaded him to do something serious as i was in great trouble.Mr Shrirag assured me that he would do comeback for some concrete solution for my problem after putting me on hold. He was very horrible as he put me on hold for more than an hour and came back with an awkward solution that i should take jet airways flight which was to leave at 10:40 on 04/11/2016 moreover he asked me to book ticket at my own after wasting my one and an half hour.
This is very ridiculous for a big organisation like AirIndia to put the public in such situation and then giving no resolution for the problem.
Due to your staff negligence, misconduct and irresponsible behaviour we had to pay huge amount of RS 27, 000 to Jet Airways to book the ticket immediately for just one sector Delhi to Kathmandu.
Please look into this matter and resolve my issue of spending so much money and the stress that your employee had given me by wrongly cancelling my ticket.
I want full refund for my Air India ticket and also you must reimburse me for my money which i had spent on my Jet airways ticket.

For your kind information here i am enclosing Air India ticket, My Royal Nepal ticket and jet Airways ticket.

-
Regards