Air India Complaints & Reviews

Dear Sir,
I had made 5 bookings from Mumbai to Varanasi via Delhi on 4th Jan 2017 with PNR Numbers ZDLN6, JXMHR, Z6W8T, J1CY0, ZDLTE.
The flight was scheduled on 17th May 2017 at 7.00 a.m. from Mumbai to Delhi and then a connecting flight from Delhi to Varanasi at 10.15 a.m. however my connecting flight from Delhi to Varanasi was cancelled by the airline without any prior intimation. while web checkin i came to know about...

Today i was scheduled to depart from surat to delhi n had a connecting flight from there to lucknow. I was travelling with my 2 kids. The surat airport is full of lazy lumps who are least bothered in doing their jobs to the fullest. They are all in sleep mode it seems.
Firstly on reaching the airport there were no luggage trolleys. On asking they were all clue less n chose not to move from their comfort chairs.
Finally i ran...

Hi Good Evening wishes,

this is sandeep sha mailing from india

i was trying to book a ticket from Ahmadabad to Hyderabad on[protected] for morning flight 7:30 hours but unfortunately while i was in a process of payment while inputting the card details defaultly got changed the flight details with the fluctuation on price even with the timings of flights and .changed to 3:30 am . and by not observing it i proceed...

I had my literary with Air India from Mumbai to Delhi on 28th April 2017. My flight number was AI 888 and my PNR was HQX0F. I reached Mumbai T2 airport 1.5 hours before my flight time at 19:00 Hrs. After reaching, I was told to stand in queue like rest of the passengers by an Air India correspondent. Even after multiple requests, they didn't check me in on priority. When I reached the counter, I was told that it was later than the boarding...

On 13th may 2019, i, mrs. Darshan garg, age 75 years, travelled by air india flight no 476 from jodhpur to delhi along with husband (Jaikishan garg) and daughter (Sunita agrawal). She can walk only a few steps with the help of a stick and requested a wheel chair).
She was told by cabin crew to keep seating as she will be alighted last. Her husband and daughter were told to proceed to baggage collection area. She was taken to baggage...

Dear Sirs,

We (total 8 family members) were travelling by AI 343, SIN ~ Mumbai on 29th April. Our flight was supposed to be lend @ 22.10 at Mumbai, but delayed and landed at 23.41. Due to this delay, we could not catch our onward train connection to Vadodara, @ 00.45 from Borivali, got missed.

Consequently, our train ticket become "No show", Costing Rs. 1610/-. We had to book the early morning flight for all...

This is to inform you that i was a traveler in ai 967 flight confirmation number yt5x7 on 22/04/2017 from trv to shj in seat number 17a, unfortunately i have placed my mobile charging power bank in the pocket of the opposite seat to my seat number 17a.in the event you are staff was able to get it custody of my power bank. I request you to intimate me and make arrangement and deliver the same to me.
With warm regards
Majeed pv...

Dear Sir,

I booked three tickets for my family by online but unfortunately they can not travel and cancelled the ticket by calling E commerce. After several follow up for refund, E commerce replied me by mail that the amount is already refunded. After 8 days the amount is not yet credited to my account so I contacted again my phone and mail and informed them that I didn't receive the refund and requested them to provide the...

I am a war casualty Army offr with spinal injury complete wheel chair bound. I travelled on 19 Apr Indian Airlines flight 9I 609 Ekt[protected]C2 from Del to Dehradun. Provided wheel chair could not enter smaller Aircraft and shifting became an issue. Further at Dehradun bigger chair was brought and with great difficulty I was brought down from narrow steps of Aircraft. Request ensure provision of small approachable chair at Dehradun and...

Dear Sir / Madam,
I had booked tickets to travel from Mumbai to Varanasi on 27.04.2017 (flight AI 695). I was denied to travel on the journey date and offered to fly on 28.04.2017. I need a travel certificate for journey covered on 28.04.2017.

I had incurred monetary loss due to this last minute change by airlines staff. Airlines staff were also non-cooperative. They have behaved very irresponsibly.

I...

Flight AI494 from Surat to Delhi on 9th may 2017, scheduled departure was 8:30 am and I reported at the airport at 7:50am. The station manager denied me boarding and was so discourteous that he did not even listen to my problem and just went from there and came back when the flight was taking off. I kept on requesting another lady from air India to call him back so that I could speak to him but she told me he is not listening. I was travelling...

PNR no. JLCCQ
We supose to get a connecting flight from delhi on 14 may as my family id travelling from ranchi with an infant but today we received msg from airindia that flight is preponed to 12.55 pm on 14 but at that time my family will be in go airline PNR no.SIS4EL.
We have book all our schedule booking on January 2017 now in such a short period how can we bare such big problem all female and small baby are travelling help...

I was travelling from varanasi to mumbai by flight ai696. Scheduled at 1900 hrs & reached mumbai at 2150 hrs. I don't know how but probably due to wrong tagging of my luggage it got exchanged to a wrong bag. Since i was having another flight to chennai which due to delay of ai696 was very hard to catch.
Anyhow i managed to catch the flight but after reaching home & opening the bag found that the wrong bag with correct tag was delivered...

Pnr HBFSF
Flight AI 603
Dep scheduled 6:15 am, 18th April, 2017.

I reached the airport on 18th April, 2017 at 5:32 am (The time when I entered through the security gate). I had done web check-in and had hand baggage only. Air India had a hand baggage counter where I approached and they said their check-in counter for AI 603 had closed. I approached an Air India staff and he informed that the counters have closed...

The worst airline ever travelled with.
Yesterday my mother was to board the Air India flight from Hyderabad to Guwahati via Kolkata (Al 525). The flight was more than 9 hours late. The flight attendants were so uncourteous. We had an important event to attend, but everyone turned a deaf ear. The flight attendants were almost shouting at the passengers as if we are beggars. There was no proper sitting arrangements provided, the breakfast...

Flight no. Ai 865
Date:- 23rd april 2017
Origin:- delhi
Destination:- mumbai
Flight timing:- 10:00 am

Today's experience was not good at all. I am having two issues

1st:- when i booked my tickets online i requested for the seats n the seats were 6d, 6e, 6f. But at the time of issuing boarding pass, the lady who was there she told me that ur seats r already given n only front row seats...

I booked a flight from bombay to hyderabad on 27 April 2017. I reported on time with the itinerary and my ID proof in my mobile wallet. I was denied boarding and was asked to produce original ID. It took me sometime to arange the same by when I was told that the boarding was over by 13.10 itself. I requested my travel agent to cancel and seek refund. Air india denied refund citing No Show as reason. This is simply cheating with your loyal...

Dear,
Sir,
I am hemminlal haokip, student of Rizvi law college, bandra mumbai. My parents was travelling from Bombay to Calcutta by AI 675. Where we reached before 5:00 pm ! As they are senior citizens I contacted the counter and speak to the supervisor about their assistance but they couldn't provide any proper care which lead to passenger missing the flight due to them ! We have reache before time but due to long queue...

On 25 Apr 17, I booked a ticket on AI 127 for travel on 26 Apr 17 and return on 28 Apr 17 (Hyd-del-Hyd) through web. While Rs 13275 was debited from my CC account, the ticket was not generated as it said session timed out. I checked with customer care and they informed that though PNR-Y05Q3 was generated it had been cancelled due to technical issues and the amount would be refunded in 24 h. They advised to re-book the ticket. I rebooked the...

I had booked the AIR India tickets for my 3 family members via the Musafir portal. PNR No - YS4Q4 from Mumbai to Delhi dated 19th May 2017.

By oversight these tickets have been booked for Mumbai to Delhi route instead of booking for Delhi to Mumbai route. I had been chasing on all contact nos. of AIR India since yesterday (25th April) immediately when I realised this incorrect booking & requesting all to void these tickets...