Air India Complaints & Reviews

I booked flight ticket from Kolkata (ccu) to chicago (ord) for my parents Subodh chandra Gorai (senior citizen) and Dipti Gorai. During boarding pass generation at kolkata airport, on the travel date, 26 may 2022, due to airindia system faliure they can only generate boarding pass for dipti gorai but not Subodh chandra Gorai. Airindia harrased my parents completely 5 hours and didn't allowed to board the flight. At very last moment they found their system glitch and allowed to Kolkata to delhi and told us that they will inform delhi airindia service about their system glitches.
But the story doesn't ends here. At delhi airport they can generate boarding pass for Subodh chandra gorai but not dipti gorai. Airindia started harrasment again. Their rude behavior makes my parents crying.
Finally they understand their system glitches and allowed my parents to board flight after 4 hours of misbehaving.

As a consumer why should I tolerate the harassment from airindia when their is a clear fault from their system.

Please look into the matter. I can provide any other required information if needed

Dear Sir,

Please note that I am Farhana khatoon (Passport no. K6662872), I am scheduled for a flight to Saudi Arabia via Air India, during boarding I am stopped by the airport authority for forbidding me to board in the flight, they are not giving proper explanation for revoking my journey they seized my passport along with children's.

I require immediate help from you I am alone here with my children, trust me this is very harassing

Journey Schedule
28/05/2022 Air India to Saudi Arabia

Please assist me in this regard

My Passport is revoked by the airport authority on the day of journey without giving proper explanation

Online tickets booked on air india website
i have booked a ticket on flight ai 744/ ai785 ixa to maa, for 31may 2022 amount of rs.20844 payment have been deducted and ticket not received, kidly check at your end. Ticket name - sekhar debbarma anima debbarma nishan roy.
email - [protected]@gmail.com

Good Evening,
I had been chasing for the last two year to get refund. I called Air India customer service couple of times and always they are not able to help me or they were giving me misleading information.
Later they asked me to contact the travel agent in Melbourne for refund who is in Melbourne, its Gurkha Travel.
i raised the issue with them and been chasing the issue for so long no outcome.
I am got trails of email where i have requested them for refund many times.Now when i calling to there office they are not taking my call or they disconnecting the call.
The ticket details are as under:-
1) Roop Singh[protected]

2)Kamla Devi[protected]

3)Raj Kumar[protected]

Travel from Melbourne to New Delhi

Can I please request your office to look in the matter and help me to get the refund. This matter is more then two years old. Meanwhile I father has passed away on 28.01.2021.
Thanks
Raj Kumar
[protected]
385 Waverley Road
Mount Waverley,
Victoria, Melbourne 3149

Hi, my air ticket no[protected] travelling from Rajkot -Delhi -Dubai. on 1st May.
After making us sit in the flight for nearly 1 hour, we were informed that the flight is grounded and so i also missed my connecting flight from Delhi to Dubai.
we were assured by the person at the Rajkot Air india office that the refund will be issued in next 7-10 working days. Post that nothing happened, sent several emails, raised refund requested on Air india website and also wasted so many minutes calling from India however quiet pathetic approach from Air india and the call center person kept on asking us to raise the refund request every time when we have called them.

I am Manju Bhalla, I booked air tickets with your app for Air India Guwahati -Delhi (5/6/2022) on April 18 for four passengers PNR NO J764B four passengers I canceled one of the Ticket No .[protected] the same day because of an issue with the name and rebooked another ticket on the same flight on, the same day. I canceled it through Air India and was told that the cancellation request has been accepted and will get a full refund through Ease my trip in 10-15 days. Somehow that hasn't happened.

Ease my trip said, If you have received any confirmation mail or message from the airline regarding the full refund, please share the screenshot with us. Air India said, we have cancelled your ticket but for full refund contact to Ease my trip because you booked your ticket through Ease my Trip.

Please take initiative from your end and process the refund asap

Original PNR number- J764B
Ticket No[protected]
Passenger name - Nanch Uniyal
Phone no - [protected]

Best regards,
Manju Bhalla

I am following up from last one year for refund of my cancelled ticket no.[protected]C1 dated 27.05.2021 which was cancelled by air india for technical reasons.

I want my refund

Hi air india put my ticket on hold as I I had covid positive and now I got negative still they issuing with refund or travel ticket date I paid $3600 and customer care representative not helpful at all please help thanks

I am very much disappointed by the charges DNATA has charged for Air Suvidha i.e. AED 35 per person. This is very very high considering this is free online service by GOI. By not informing the passengers in advance the passengers are compelled to do it with you at the last moment.

I opted for this option as there was no time to fill those forms . I was not informed in advance that there is a need to declare this and neither it was checked at Mumbai Airport . Almost all passengers were not aware of this and there was no information at airport too, it was only when collecting boarding pass it was informed to all passengers. Filling online even would have missed the flight.

So the bottom line, lack of information caused me to shell out 105 AED which is very huge for me

So I was travelling from London to Goa via connecting flight from Mumbai. I had paid money for the direct luggage transfer into domestic flight. But at the Mumbai airport I was informed that I had to collect my luggage and do a self transfer. This was Insanely tiresome. If i was happy with self transfer then I would had bought ticket for the same and not for direct luggage transfer. I am so disappointed.

I would like to bring to your notice that I had been off boarded Air India Flight number AI912 on 22/05/2022. The flight was scheduled at 5:00 AM to take off from Dubai (DXB) airport to Mumbai and I also had a connecting flight AI442 to Aurangabad (IXU) from Mumbai that was scheduled at 3:25 PM.

The weight of my cabin luggage was 14 kgs wherein only 8 was allowed. I was ready to make the payment of AED 170 that they were charging for 6 kgs excess baggage, but I did not have any cash on me and my credit and debit cards were declined as well. I tried to convince the Airline Marshal that I will make the payment once we land in Mumbai and to provide a link that I can make the payment on or if they could provide any other mode of payment to me. The Airline Marshall gave me a chance to withdraw cash, but as the card payments were getting declined, I could not even withdraw cash.

I pleaded the Airline Marshall to let me go as my parents were unwell, but he did not listen and off boarded me issuing a letter that I was unable to make payment. I am unable to leave Dubai for a few days now as I do not have sufficient funds because of this episode.

I would like Air India to make some provisions for people who are helpless like me to either make payments online, if they are unable to make payments via cash/debit/credit cards.

Also, if you could provide some kind of reimbursement, that would be appreciated.

I had booked Air India Ticket PNR H852B from Ahmedabad to Melbourne and return from Melbourne to Ahmedabad.
When i booked the ticket the domestic sector was also operated by Air India.
From 15th April, 2022 Air India separated domestic sector now Known as Alliance Air.
While booking i was allowed 23 kg x 2 bags = 46 kg check in baggage and 8 kg as cabin luggage.
Now when i reach Delhi on 26th May, 2022 5 pm the domestic flight of Alliance Air is on 27th May at 5:35 am.
Unfortunately Alliance Air is not allowing 23x2 bags = 46 kg but adamant for only 15 kg as checked in baggage. or else i need to pay Rs 12, 000 extra.

The reason for compliant is that when i booked the tickets of Air India and paid Rs 164, 800/- it was was checked in baggage of 23x2 bags - 46 kg. Now if Air India has separated their domestic operations then also Alliance Air should obey what was confirmed by AIR INDIA which issuing the tickets.

Where is my fault ? Due to change in administration Air India should instruct Alliance Air to carry check-in baggage as confirmed by Air India E ticket No.[protected] while issuing the ticket

Since 4 days i am shuttled from Air india and Alliance Air and no one is helping me out

Either AIR INDIA pass instructions to Alliance Air to carry the luggage as committed or else Air India should pay RS 12, 000 as charged extra by Alliance Air.

Seats had no entertainment as the tv was not working and

Misinformation regarding Converting my ticket to Open Ticket by Reshma supervisor

I booked a ticket for AI787 date[protected] from Kolkata to port Blair. payment was debited from my bank account but ticket not generated yet.my payment confirmation message is as follow:
Dear customer, acct XXX9189 has been debited for Rs.5615.00 on 17 May 2022 time 08:40 towards linked billdeskpg.( Protected)@icici.Upi Ref I'd(protected)

I tried several times to contact Bill desk customer care and airindia customercare for two hours but lines were not working or always busy. At last, I again booked another flight ticket in same flight due to my urgency and limited availability of seats in that flight.

Kindly refund my money immediately.

My name is Vijay Kumar vemireddy, I booked a return flight ticket from Melbourne to Hyderabad on 17/05/2022, upon booking the payment was deducted from my bank account but at the end got the following message " P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly." Still, I haven't received my tickets.
Could you assist me?

I flew from JFK to Varodara 04/30/2022 and some of the seats had no entertainment as the tv was not working and mine was one of them.

Coming back from Delhi to JFK Flight AI 101 no entertainment working again.

This is not acceptable in a long flight. Please compensate.

Thank you!

Dear officer,
I have been billed INR 23, 223 twice for the same travel and two tickets issued. Please help to refund back to my credit card at the earliest.
I kindly request a confirmation to my email and phone. Many thanks!
Regards

Misinformation regarding Converting my ticket to Open Ticket by Reshma supervisor Air india.
Booked my ticket Mumbai to Abu Dhabi 20 May 22 return 23 May 22 . To attend iifa awards wch was postponed due to death of Abudhabi Emir on 13 May .
Wanted to cancel or keep it open for 1 year .
As per Reshma mam my ticket was switched to open ticket. But another as per Air India employee Ranjit it’s not open .I hve been harassed by air India employees without any clear directions.
I’m senior citizen and my hard money is involved in this .
Top of that my call gets disconnected every few seconds from air India side .
About 100 calls are made from my side with no resolution.
Extremely DISAPPOINTED with Air India .
Mr RATAN TATA and Mr WILSON for your perusal please !!!