Air India Complaints & Reviews

My family and I were traveling from Newark International airport to New Delhi via Air India flight no. AI 106 on 30th May 2022.
I had confirmed tickets for my family and me under PNR No. HSDN3 and J1W8Y. We stood in a queue for more than 1.5 hours to check in at the Air India counter at the Newark airport.
When it was our turn to check in, we were denied to check in with a reason that all seats in the plane were occupied and no seats were available for us.

How Air India could give my seats to other passengers without my prior consent? How Air India could deny us to board without any valid reason?
This is highly unethical and unprofessional practice to deprive us of board. I had booked tickets 3 months in advance.

Even after asking and following the staff for around 4 hours, we were informed that our tickets were issued for next day flight.
Air India had provided a deteriorated hotel near the airport which does not even have a food facility. Additionally providing any convenient transport facility to the hotel,
a map was shown to reach the hotel by internal train and pick-up facility of the hotel.

We were deeply disappointed and frustrated for carrying 8 check in and 3 cabin baggage along with 2 small kids in public transportation and pick-up service.
We spent a sleepless night without enough food and facilities.

We passed through tremendous inconvenience, disappointment and frustration due to unprofessional and unethical practices of Air India.
I Even I lost my one day pay due to failure to report in my office in time.

We expect apology along with fairly compensation of the trouble, trauma due to unprofessional and unethical conduct from Air India.

We booked Air India tkts to travel from Bikaner to Bengaluru vida Delhi on 1st January 2022. While we travelled from Bikaner to Delhi sector by Air India but this flight was late and we missed the connecting Air India flight from Delhi to Bangalore. We approached air India reservation /ticketing counter and they informed you cancel the tkts and you will get full refund for Delhi Banglore sector as you are holding full sector Air India tkts . we cancelled the tkt but refund not made till today. our complaint details on Air India Portal are as follows:
Reference Number : WB-DDEL[protected]
Location : Delhi
Feedback Type : Assistance Required
Category : Delay / Cancellations
Sub Category : Delay/Cancellation
Flight Type : DOM
Flight No. : AI807
Date of Travel. : 01/Jan/2022
Air Ticket No. : [protected]

Dear Sir

I am holding the below tickets and would like to reschedule due to the spread and infection by OMICORN as per the covid rules applicable by Odisha Health and BMC.

1. Krushna Praharaj – Z605D – BOM-BBI-BOM - Travel Date 7th Jan 2022 and return on 12th Jan 2022

2. Bina Praharaj – HYS8H – BOM-BBI-BOM - Travel Date 7th Jan 2022 and return on 12th Jan 2022

Kindly reschedule the above tickets for 5th April 2022 and return on 12th April 2022.

Series of Incidents from 6th Jan 2022.

On 6th Jan 2022, I called the call center No:[protected] and trust me I have been kept on hold till 59.59 Hours and disconnected. I called to reschedule cause my Wife Bina caught covid through a test, test report is attached for your reference.

I tried 6-7 times and kept me waiting till 1 hour and used to get disconnected. (You can check and verify from the call logs. My calls were made from [protected] and [protected].

I tried on 7th as well and the sequence of events was like 6th and cannot get connected with any agent.

On 9th Jan 2022, one Sonali called and took all details then said she was transferring the call to another person who would be issuing the ticket as per my request date, but it was the same I was holding the call for 1 hour and then disconnected.

Again I received a call on 19th Jan @ 4.00 PM and assured me the ticket is rescheduled on the requested date and I need to goto AirIndia office to collect the same with submission of my covid report of +ve and -Ve both.

I went to AirIndia office on 13th Jan 2022 and waited for 30 mins outside the office, then went to window no 5 and the person said your ticket says NO SHOW, so I can not help

I tried to explain to him that if the Air India phones are not picked up by the staff what a person can do. He said that's none of our business. on top he shouted at me for no reason, still i took it as he is a senior person and may be frustrated on such events.

I went to see the Manager, she was cooperative and heard my case well and requested the counter no 5 to do the needful. Counter 5 booked my ticket for 5th April and returned on 12 April, when he saw my reports are Antigen test, he again said it can not be done as they need a RTPCR Test.

Unfortunately i have an Antigen test for both but i can not get a RTPCR for the day 5th Jan but i can get a RTPCR for now as a negative report. But they refused and sent me back with can not help

I traveled 35 KM for this and wasted the day without any fault of mine. On Top the manager says it will be alright cause TATA is taking over, that means she confirms it's not right now.

My Question here is:

1. Irrespective of the Covid Report, when i tried to call and reschedule my ticket on 6th, no one picked and the intention of Air India is to make NO SHOW and invalid the ticket. ONE WAY OF CHEATING THE CUSTOMER.

2. We do not differentiate Antigen and RTPCR, that too could have explained to us when we called on 6th or 7th, I would have done a RTPCR rather than Antigen.

The amount of MENTAL PRESSURE AND TORTURE given by Air India its not ACCEPTABLE.

The office is saying we are not responsible for what the call center person is saying.

IT WAS SHOWING AN ATTITUDE OF NOT HAVING RESPONSIBLE FOR THE JOB THEY HAVE ASSIGNED.

Again my question is, why such people are there on the front end and why there is no such escalation matrix to use and rectify such cases.

I need a resolution and also an explanation for why not publish this on the news for avoid many people praying for the trap of AIR INDIA.

With Kind Regards

Krushna Praharaj

Note: I am out of country from 19th Jan, so after 19th Jan, the no you can reach is [protected], Bina Praharaj

Thanks & Regards,

--
Krishna Praharaj
+91 [protected]

Booked return flight ticket today morning, 1st Jun 22, from Air India website from Delhi to IAD (Washington) for 13th July 22 and return on 21st Dec 22 with following passenger names :
Pankaj Sinha DOB 06/09/1953
Shashi Sinha DOB 09/12/1953
Paid for two persons tickets online.
The payment was completed and I received the message also but not any tickets or itinerary or PNR number. I used [protected]@gmail.com as email address to book the tickets). After successful payment from the Air India website displays an error like
THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.
I did not receive any email (checked spam folder also multiple times) or message from Air India. Tried customer care but they do not give any satisfactory response.
I wonder how Air India has done the transaction without sending a ticket or notification. I would request the tickets as soon as possible.
I hope Air India would send me the tickets soon.

Air India — Not refunding cancelled ticket amount
R
RB Iyer
from Vijayawada, Andhra Pradesh
May 31, 2022
Mark as Resolved

I booked a round ticket through alliance air web site for going to Bengaluru from Hyderabad. The travel date from Hyderabad was on 16th May 2022 and return date was on 19th May 2022. On 16th May the alliance air informed that due heavy rain at Bengaluru the flight was indefinitely delayed. As I had to go urgently I cancelled the ticket at alliance air counter at Hyderabad when the person at the counter clearly informed that only one side ticket is cancelled and not the return ticket. I had to purchase spot ticket by paying heavy amount and travel by Indigo flight.He also informed that the refund will be made with in 7days. However, up till 31st May i.e. even after lapse of 15 days the refund has not been made. Further, on 19th May for return journey when I contacted alliance air they informed that both the to and fro ticket has been cancelled. Due to this I had to make last minute arrangement and had to travel bus. Please take up the matter with the company for refund of the amount and compensation for late refund, as I am incurring interest on my loan account, and for the mental agony I made to suffer on account of the alliance air's irresponsible behaviour.

I booked a round ticket through alliance air web site for going to Bengaluru from Hyderabad. The travel date from Hyderabad was on 16th May 2022 and return date was on 19th May 2022. On 16th May the alliance air informed that due heavy rain at Bengaluru the flight was indefinitely delayed. As I had to go urgently I cancelled the ticket at alliance air counter at Hyderabad when the person at the counter clearly informed that only one side ticket is cancelled and not the return ticket. I had to purchase spot ticket by paying heavy amount and travel by Indigo flight.He also informed that the refund will be made with in 7days. However, up till 31st May i.e. even after lapse of 15 days the refund has not been made. Further, on 19th May for return journey when I contacted alliance air they informed that both the to and fro ticket has been cancelled. Due to this I had to make last minute arrangement and had to travel bus. Please take up the matter with the company for refund of the amount and compensation for late refund, as I am incurring interest on my loan account, and for the mental agony I made to suffer on account of the alliance air's irresponsible behaviour.

I was denied a boarding pass when I tried to check in for my AI - 425 flight from DEL to CCJ at 05:45 AM. Initially, I tried web check-in and it failed with error details not found, So I called the airline and they said you can check in at the counter. At the counter, they denied boarding pass stating this ticket is not found in our system. I had booked a confirmed ticket on goibibo platform with a PNR 5TRTKO paying Rs 11285 including all charges. I want a full refund and compensation for the additional expenditure towards my onward travel itinerary that got disrupted due to Air India. Soon after a while at the counter in DEL airport, I could see more than 22 people facing the same issue on flight AI-425. I suspect this is a pure case of ticket bumping and we valid passengers who got tossed for greed have to be given the appropriate compenstaion.

1. Raneesh C Raneesh C, Adult 5TRTKO 098-[protected]

I have booked a ticket via airindia.in website and paid it through UPI to airindiabilldesk, after the payment i haven't recieved any confirmation email or e ticket, please kindly look into the matter and send me my ticket or get me a refund

Air India boarding passes issued person Naveen Kumar rudely collected Rs 10631-unnecessarily
Again at Boarding point Naveen Kumar intentionally threatened with journey cancellation, and again
Collected Rs 19625-

Hi,
I have cancelled my ticket last year in October after several flight cancellations from air India. But I am still waiting or refund, I have sent so many email and also logged refund request on airindia website feedback option, but no luck.
HX7B0 Is my booking code, contact me on +1 [protected], email [protected]@yahoo.co.in

My name is Sanjay and I had booked a round trip flight from Korea to India under booking reference H5NP7 and canceled it within the next two days because of my job commitment. Its been almost a month since I applied for the refund but I didn't receive any refund amount although the company claims that you get the refund within 14-21 days. Even after asking them multiple times both through email and customer care services, I didn't recieve any proper explanation for the delay. All they say is to wait more. Please look into the matter.

I booked flight ticket from Kolkata (ccu) to chicago (ord) for my parents Subodh chandra Gorai (senior citizen) and Dipti Gorai. During boarding pass generation at kolkata airport, on the travel date, 26 may 2022, due to airindia system faliure they can only generate boarding pass for dipti gorai but not Subodh chandra Gorai. Airindia harrased my parents completely 5 hours and didn't allowed to board the flight. At very last moment they found their system glitch and allowed to Kolkata to delhi and told us that they will inform delhi airindia service about their system glitches.
But the story doesn't ends here. At delhi airport they can generate boarding pass for Subodh chandra gorai but not dipti gorai. Airindia started harrasment again. Their rude behavior makes my parents crying.
Finally they understand their system glitches and allowed my parents to board flight after 4 hours of misbehaving.

As a consumer why should I tolerate the harassment from airindia when their is a clear fault from their system.

Please look into the matter. I can provide any other required information if needed

Dear Sir,

Please note that I am Farhana khatoon (Passport no. K6662872), I am scheduled for a flight to Saudi Arabia via Air India, during boarding I am stopped by the airport authority for forbidding me to board in the flight, they are not giving proper explanation for revoking my journey they seized my passport along with children's.

I require immediate help from you I am alone here with my children, trust me this is very harassing

Journey Schedule
28/05/2022 Air India to Saudi Arabia

Please assist me in this regard

My Passport is revoked by the airport authority on the day of journey without giving proper explanation

Online tickets booked on air india website
i have booked a ticket on flight ai 744/ ai785 ixa to maa, for 31may 2022 amount of rs.20844 payment have been deducted and ticket not received, kidly check at your end. Ticket name - sekhar debbarma anima debbarma nishan roy.
email - [protected]@gmail.com

Good Evening,
I had been chasing for the last two year to get refund. I called Air India customer service couple of times and always they are not able to help me or they were giving me misleading information.
Later they asked me to contact the travel agent in Melbourne for refund who is in Melbourne, its Gurkha Travel.
i raised the issue with them and been chasing the issue for so long no outcome.
I am got trails of email where i have requested them for refund many times.Now when i calling to there office they are not taking my call or they disconnecting the call.
The ticket details are as under:-
1) Roop Singh[protected]

2)Kamla Devi[protected]

3)Raj Kumar[protected]

Travel from Melbourne to New Delhi

Can I please request your office to look in the matter and help me to get the refund. This matter is more then two years old. Meanwhile I father has passed away on 28.01.2021.
Thanks
Raj Kumar
[protected]
385 Waverley Road
Mount Waverley,
Victoria, Melbourne 3149

Hi, my air ticket no[protected] travelling from Rajkot -Delhi -Dubai. on 1st May.
After making us sit in the flight for nearly 1 hour, we were informed that the flight is grounded and so i also missed my connecting flight from Delhi to Dubai.
we were assured by the person at the Rajkot Air india office that the refund will be issued in next 7-10 working days. Post that nothing happened, sent several emails, raised refund requested on Air india website and also wasted so many minutes calling from India however quiet pathetic approach from Air india and the call center person kept on asking us to raise the refund request every time when we have called them.

I am Manju Bhalla, I booked air tickets with your app for Air India Guwahati -Delhi (5/6/2022) on April 18 for four passengers PNR NO J764B four passengers I canceled one of the Ticket No .[protected] the same day because of an issue with the name and rebooked another ticket on the same flight on, the same day. I canceled it through Air India and was told that the cancellation request has been accepted and will get a full refund through Ease my trip in 10-15 days. Somehow that hasn't happened.

Ease my trip said, If you have received any confirmation mail or message from the airline regarding the full refund, please share the screenshot with us. Air India said, we have cancelled your ticket but for full refund contact to Ease my trip because you booked your ticket through Ease my Trip.

Please take initiative from your end and process the refund asap

Original PNR number- J764B
Ticket No[protected]
Passenger name - Nanch Uniyal
Phone no - [protected]

Best regards,
Manju Bhalla

I am following up from last one year for refund of my cancelled ticket no.[protected]C1 dated 27.05.2021 which was cancelled by air india for technical reasons.

I want my refund

Hi air india put my ticket on hold as I I had covid positive and now I got negative still they issuing with refund or travel ticket date I paid $3600 and customer care representative not helpful at all please help thanks