Air India Complaints & Reviews

TcktNo[protected]
I paid INR27, 944 on 25thAug, rescheduled the same tckt on 22ndSep and paid INR25, 591. Cancelled it on 2nd OCT. GOT REFUNDED ONLY INR15, 469. While rescheduling CustomerCare agent said that " IN CASE OF ANY CANCELLATION I WILL BE REFUNDED WITH INR[protected]K+5%GST)".

I have not got my INR25, 000 yet!

I have made over hundreds of customer care calls, multiple tweets, raised multiple...

Hi,
My name is Anisha. k. I had a booking with Air India on July 16 2021 from San Francisco to Bangalore. There was a schedule change due to which I was unable to travel I had initiated for my ticket refund. I had already submitted a consumer complaint on this. [ID: 3067700]. This has not been resolved yet. pls do the needful ASAP.
Thanking you...

We took a trip with Air India from New Delhi to Male on flight AI 267 with PNR - JKSBL on 1st December, 2021. We had 2 check-in bags and and one of the bag with all our clothing including undergarments, medicines, footwear, skincare and other essentials etc. never reached Male. Me and my husband were first time traveling internationally.

Upon querying with the airport staff at Male we raised a Property Irregularity report...

Dear Sir/ Ma'am,
would like to inform you that I booked my ticket from Aurangabad to Mumbai (Dated[protected] flight number AI 441, but due to some reasons, the airline cancelled the flight and changed my ticket to[protected]. I called customer care service and cancelled my ticket on[protected] but I haven't received my money back.
My Booking reference is Z4MG0 and my Eticket no is[protected]....

On 22/02/2022 have a flight from Aurangabad to Mumbai, but Air India cancelled this flight, since more than 90 days I haven't received my money back....

Dear Sir,
I booked flight with Air India LKO-JDH on 27.04.2022 connecting flight (Lko- Del-Jdh) with PNR No.(H9BM7 & Z20WN) Now suddenly I received a message from Air India that my LKO-DEL.Flight has been rescheduled from 8:55 to 14:05 where in Del to Jdh flight is 12:55 which i can't board and no option is being provided by Air India and customer care is just not helping us just disconnecting calls in between. Please help in this...

I was schedule to travel to Delhi FROM Melbourne on 29th March 2022.
Web Booking eTicket (ZD0WT) - Sood.
E ticket #[protected].
Name of Manisha Sood
Airline - Air India
ticket cost : 2000 $ approx or 1.3 lacs

But called in on 27th to get my ticket turned into an open ticket as I had acute COVID symptoms, formal PCR test awaited then (home RAT Test was positive) . My result was positive...

We had booked tickets from chennai to Delhi on 15th feb 2020- for travel dates onward 21st may and return on 26th May 2020. E ticket number for the same is 098-[protected]/65/81/33/46/56
we have still not received refund, please check. its been many months I am following, why is it taking so long for refund?
When we contacted the customer case, they informed us that the refund was processed on 8th July and the status shows refunded....

Dear Management,
I hope this email finds you not well!
I am writing this email as a complaint on behalf of my wife (Vishakha) who travelled from Sydney to Delhi from Air India AI30 at 9.45am on Saturday (23rd April, 2022).
This is regarding the harassment which my wife faced at Sydney Airport from Air India Customer Service representative from Check-in counter till flight take Off.
Firstly, while submitting...

I had booked two tickets from Bengaluru to Chicago & back for travel on 20 Jul 21.
PNR HP61B, Ticket Nos[protected],[protected]
Due to travel ban by USA those days, I had to cancel our tickets. I was told by call Centre executive that "since USA has banned incoming travelers no cancellation charges will be deducted".
I had paid Rs 1, 49, 078 for the tickets. Air India levied cancellation charges, which is unjustified...

I had booked ticket of Air India Ticket from Bilaspur to Allahabad on 5th and return on 9th DEC 2022. It was cancelled due to bad weather and Air India has given receipt as full refund on the same day. This is regards cancelation of Flight and ticket cancelation by Air India Airlines for both to and return ticket. I have these 2 PNR HH31B and HH2ZE, which have been cancelled by Airlines at Airport after Flight from Bilaspur to Allahabad has...

I have booked an air India ticket from Heathrow to Bengaluru for 12th January 2022. Unfortunately, I couldn't perform the travel as I was tested COVID positive. There was an offer from air India on a waiver of rescheduling fees if tested positive. I contacted the customer team, who has informed me that I could avail of the waiver from the air India office, not through the website. Does it make any sense for a covid patient to go to an air...

I booked a ticker for travelling from Delhi to Singapore for 18th Dec. The flight was postponed to 19th Dec and i was informed by an email. as my travelling to Singapore on 18th Dec was must, i booked another ticker for 18th Dec. Ticket with Air India was cancelled by Air India on a phone call (on 04th or 05th Dec) and i was told that i will get my money back with in 2 weeks.
i have been following up with Air India for last 4.5 months...

Hi,

A completely refundable ticket was cancelled on 8th Jan. The refund hasnt been refunded after 9 emails and 7 calls to Air India.

After 3 months the customer care replies the amount has been refunded with no details and i have received any amount. Air India asked me raise an other ticket for which there is no response again.

There is no escalation path or any action inspire multiple follow...

I have booked air india flight ticket for the route Kolkata-Mumbai, travel date 28-Apr-2021. Unfortunately I could not able to travel on 28-Apr-2021 (high covid times) because my entire family (my husband, 2 sons got covid infected & in home isolation during that 28-Apr-2021) . At this situation, I can't travel to Mumbai because my elder son was also covid infected badly & currently was undergoing treatment. I informed Air India vide email...

Dear sir,
I booked air ticket from Delhi to Dharamshala for 26 May 2022 for onward journey and return from Dharamshala to Delhi on 29 May 22 at Airindia.in web site for myself and my wife. Passenger name is Dr Ashok Kumar Praharaj and Mrs Sangeeta Praharaj (E ticket no.[protected] &[protected]. Date of booking is 13 April22. PNR no. JD1NY for on ward journey. Both way journey showed confirmed and total amount for onward and...

In my lifetime First time experience after flying for 35 years: Extreme harassment in today’s flight from Delhi to Bhubaneswar . There was no coordination with alliance air as baggages had to be unloaded coming by alliance air from Jaipur and rechecked in Delhi with hardly one hour interval. However while booking we were told inspite of short interval of one hour there won’t be inconvenience as luggage reaches destination directly. Besides...

I have a confirmed international ticket for travel from US to chennai.
I have been unable to access my reservations online for the past 3 days, even though i have the email from airindia with the confirmed ticket.

When i called the customer service, they are able to find my PNR but cannot advise why i cannot access it. But before they could provide any information for selecting seats, they just disconnected the calls!...

I had booked a flight with Air India for travel in March 2020, Dammam to Delhi Return ticket. Because of the pandemic, ticket got cancelled, but I have not received the refund. Its been more than 2 years. I kept on writing and receiving reply of refund assurance but refund had not been made yet.

It's extremely frustrating to communicate over and over again. It had been more than two years waiting proper response on this matter....

Dear Sir,
I am plan to travel from chennai to Mucat on 13th April by Air india flight i am facing problem with airport staffs which they not allow to fly without any reason.
The staffs behaver are very worst to approach the customer.
i want refund the full air ticket amount and staffs (Sure- Supervisor) should be remove from Air india.
We required immediate action to avoid further complaints and action.br...