Air India Complaints & Reviews

On 26 Oct 2021 i had purchased Ticket for LKO to DEL 8 Dec 2021 via AI 812 Dep 20:15 and Arr at Delhi 21:35 pm. I had to take a Flight to USA on 8 Dec 2021, Via Flight UA 802 scheduled Dep at 11:45 pm.
I was advised by certain well wishers that AI 812 flight will be too close and if slight delay, i will miss the US Flight. I was also informed that due to Covid - 19 Procedures checking, there are huge rush Since This flight Booking Reference Z7BHY, had return flight also on 4 April AI 811, so i could not cancel the LKO - DEL sector. I purchased another Ticket Y36R7 from Air India and reached Delhi and took Flight to USA.
While returning on 4 April 2022, i was not issued the Boarding Pass and sent to Customer Care Center at T3 Terminal and after checking all details, they advised the Booking counter to issue Boarding passes and informed, I should apply online for Refund. of LKO-DEL Unused sector on 8th Dec ref Z7BHY
You are kindly Requested to reimburse / Return the Unused Ticket.
Devendra Kumar Jain
[protected]
dk.[protected]@yahoo.com

This is regarding travel from Delhi to Bhopal on 8th April 8:40 AM. PNR - ZCQ6F and ticket no. 098-[protected].
I am extremely unhappy with the airport staff for their behaviour which is a shame for the Tata company as I am also a Tata employee. I reached before time and was in the queue for check-in. The queue was long but I reached the counter at 7:50. I had already done web check-in, printed boarding pass as well as bag tag. When I reached the counter, the lady took a lot of time talking on a personal phone with someone and later said this tag will not be helpful and she will issue a new one. So she tore the tag and later after sometime told me that she is unable to issue the tag and I should check at another counter.
The lady at another counter also took some time and then at 8:12 she canceled my boarding without informing me. Later she called her manager ‘Rahul’ who was extremely rude in behaviour and I told him it's fine not to have a check-in bag as it's only 7kg so I can take it in a cabin bag but he didn’t let me board the flight at all. I have my marriage tomorrow and marriage functions are starting today and he could have considered it. From 8:12 there was still 28 minutes left for the flight. It was not a tough job to manage and reach the flight but he didn’t agree and was very rude.
Since Air India didn’t have any other flights to Bhopal today, I had to book a flight from another airline now.
Kindly take strict action on the employee and I need a complete refund of my second flight ticket of INR 4875/- and compensation for harassing me at the airport.
I did not expect such service and behaviour from air india staff.

I have booked 2 tickets for traveling Delhi to Kochi through Air India website and paid Rs 14852/- through google pay UP Id Google pay payment was completed and money deducted but in Air India website it shown an error occurred and ticket didn't booked. My account has been deducted by the amount said above. i would like to receive the deducted amount asap

I had booked a flight with Air India for travel in Mar 2nd 2022, Paris to Chennai Return ticket for myself (PNR Z2V4M) and Paris to Chennai (PNR JYMN1) One-way for my family. But the ticket was never issued. After following up 2-3 days the customer service said the refund will be issued. 10 days later when I called again they said the refund is not raised. So they raise new request (Request#[protected]. From then on, I keep calling them every 2 days to hear that the refund will be processed in 2 days. Its been almost one and half month now. I'm travelling with 2 enfants (4 months old and 2 years old) and still in Paris because I dont have that money to rebook my tickets. I have been patiently waiting for the refund and had a faith that Air India will refund that. It is 102000+ INR which is quite a big amount for me. I have not expected this kind of issue while booking with Air India. I am expecting the very basic thing that is getting my own money refunded, I never thought I have to struggle to get my own money back.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

I purchased a ticket from Toronto to Lucknow and my credit card was charged without receiving the ticket. Have been on hold for 2+hrs without any resolution. Need the ticket for the flights ASAP, please.

I am a senior citizen and been running from pillar to post to get my refund for the flight cancelled by Air India.

I booked 5 tickets for myself & my family for a vacation. The booking was done through airindia website on[protected].

The date of travel was[protected] from Delhi to Udaipur &[protected] from Udaipur to Delhi, vide Tickets Numbers[protected] to[protected]total of 5 passengers).

I received a mail dt.[protected] informing me about cancellation of Flight No.471 dt.[protected] from Delhi to Udaipur.

I contacted Air India to check for alternative flight, but was informed that they have only one flight operating on that day. When I requested for the refund I was informed that the complete PNR will be cancelled and the refund amount will be credited to my account with in next 48 hours.

Than again I went to the IGIA on[protected] to reconfirm and enquire about my refund, but they said for online bookings they will not be able to help over the counter.

After coming back from the Airport, I again contacted your customer care number & again they created the refund task and assured me that the refund will be credited to my account with in next 7 days.

I again contacted customer care on[protected], they repeated the same story and again the task for the refund was created and was informed the same thing that it will be credited in next 7 days.

I again contacted customer care on[protected], they again repeated the same story and refund task was created one more time and they shared the case ID No. 14557171.

I again contacted on[protected], a complaint ID was shared case ID No. 14738989 & was once again assured that I will get the refund in 2 to 3 days.

I again contacted on[protected] and was asked to share the feedback form reference Number.which I filled on[protected]. Feedback form reference number is WB-DDEL[protected] dt.[protected]. They once again assred that the refund will positively be credited to my account with in 48 hours.

I would request my refund to be released immediatley.

Hi, my name is Nalin. On March 2nd 2022 my in-laws were traveling to India from EWR on AI 144 to Ahmedabad. when they went to check in counter Employee name Rita Shah helped them check in when they were handed a boarding pass I notice that she miss spell my mother In law’s name in the boarding pass. she wrote Madhumati instead of Madhuben when I told her she made a mistake she said it’s ok don’t worry they will let you board. but I wasn’t convinced so I told her again that even if they will let her board from here but she will have problems in Mumbai so please change with the correct name and give me a new boarding passes but she didn’t care or listen and kept telling me it’s ok just go. When she tried to board the plane security(TSA) didn’t let her board bcuz she miss spelled her name and insisted that name must be change on the boarding pass. so I went to confront her at the counter to tell her they are not letting her board the plane. At that time not only she didn’t even look at me but she completely ignored me and pretended she was talking to her co worker and grab her belongings and proceed to leave even after calling her couple of times she kept walking leaving my mother in law Vulnerable. So I asked to see a manager or supervisor later I came to know she was the manager. Other employees tried to help but they had limited knowledge on how to correct the name in the boarding pass in the system.it took them over an hour and half to print only boarding pass from EWR to Mumbai & not to Ahmedabad during this time they had to hold the flight causing the flight to be delayed and had to escort her to board the flight. I request you to take Strict disciplinary action against her because of her negligence it cause us great deal of Frustration & Aggravation. This kind of behavior is not acceptable from a manager. It is very shameful that Rita Shah holding the manager position in air India would not understand the risk of traveling with a different name can cause a great deal of problems to a passenger. I am very hopeful that you will take all necessary action against her to Educate the job she performs and making her understand what she did was not acceptable and she need to provide a better customer service. Thank you very much for your kind attention in this matter.

E-ticket:[protected]

Hey

I recently travelled from SFO to DEL on AirIndia AI174. This flight was the absolute worst with no cleaning at all, what so ever.

Starting from the entrance the plane had a weird smell to it, possibly from the unclean carpet. The seat had no cushion on it and was broken. It kept slipping from under me. It felt like I was sitting on a a slab of wood for 16 hrs.

All the handles, chairs and windows had marks and stains like no oke ever cleaned. And don’t even open your table, as soon as you open it there are two holes behind don’t look in them. They were filled with dirt to the top, this was the worst. It’s the place peoples eat food and it’s unacceptable to keep it so dirty.

Next comes the utensils for the food, i was so skeptical in eating from those. All tue red cups we get for tea/coffee has water stains or something on it. I got them changed 3 times and all were same and unsanitary.

How does the airline even survive? Just on the basis that its a direct flight with 0 care towards sanitization and cleanliness. The irony was the flight attendants were in PPE kit while everything else was as dirty as it can be.

Thanks Air India

I'm ex defense Army officer 81 years of age. My name is Janak Raj Saini I traveled from Melbourne to Delhi on March 17 on AI 308 on business class seat 3D. I had requested for wheelchair for myself. After a long wait, when the wheelchair person named Sharni finally came, she was extremely rude and looking at my hand bag, she said I can't carry that as I'm only allowed seven kilos. She assumed that I was traveling economy and she also assumed...

I flew from Delhi to New York( JFK) on March 31st with AI101. The flight was very dirty; three bathrooms were very very dirty. Can’t even use it! The fly attendants were very rude and didn’t resolve the problem at all. When I inform them about the bathroom; one with poop and didn’t flushed, another toilets paper are everywhere no where to step and the third one with floating sink. No way to wash our hands as it completely clogged.
The small screen/tv is not working either. Forget about watching a movie or just looking at the destination, you can’t even turn off the power either. It distributed me a lot to sleep as the screen was on with very bright light with “system error”. When I asked the flight attendant to fix it they said sorry can’t do anything! I had to tape paper and my clothes to cover so then atleast I can sleep. Worst experience. Never ever fly on Air India

I booked my airline tickets online from the Make My Trip agency. The booking id is H8425

They booked my Air India flight tickets. The details filled by me are correct. I filled in my title, first name, and then the last name.

When Air India issued my e-ticket it shows my surname/first name, middle name, and title. I called the customer call service and requested them to remove the title from my name for my tickets are for international travel.
They refused to do so.

I am utterly disappointed with the service provided by Air India.

I would appreciate it if Air India can look into this matter and provide me with some assistance.
Thanks,
Vrunda

Hi Team,

My suitcase got damaged during my flight travel from Chennai to Sydney.
Could you please help me to resolve this issue.

Hi,

After calling up several times over the last 3 months explaining the same thing over and over again, filling multiple feedback forms - IDEL[protected], WB-IDEL[protected], WB-IDEL[protected], WB-IDEL[protected] and escalating to the refund department and raising complaints[protected], 14775100, 14811205
I still haven't received the refund for the international tickets canceled by Air India itself: Booking Reference: Z125K Ticket no:
and Ticket no:[protected] Date 23 Jan 2022 From To Delhi (DEL) Hong Kong (HKG) Flight No.AI 1314
First of all, why the need to fill out forms etc. when the flight was canceled by air India. The refund should be done automatically. Secondly, no follow-up/ reverting was done by Air India.
Just promise of getting done in 7 days with no concrete action till now.
A very sad situation.
Please help!

AI 161 flight Delhi to London on 1 April 2022 has been delayed for 5 hours and the business class and economy class passengers are given different treatment for the same suffering caused by the Air line company which is totally unfair and unprofessional attitude of the company.

Flight AI 9834 Bikaner to Delhi
Date 10 sep 2021
Booking reference YG84R
E-ticket no.[protected]
Passenger Dinesh Kumar Agrawal
Informed at around 6pm that flight was cancelled and refund would be made shortly.
More than 6 months have passed and there is no refund.

Today on March 29 2022, I was trying to book Ari ticket on Air India website. With multiple try after entering the multiple Credit Card issued by various Canada bank such as CIBC, RBC, transaction was not happening.

It was failing at Air India and throwing the error of payment not authorized.

My dad is in ICU and I have to urgently travel . the ticket for March 31st which I was getting for $846 went to $921.br...

Hi,

I have been sending you guys so many emails for my refund and even called several times and still have not got any response on this. It has been more than 2 months and I have absolutely no update on when I will get my refund.

What is the issue? This is getting really frustrating that there is no response on this. Why is this taking so much time and why am I not getting any proper response from your side? Please look into this at priority and escalate this matter as soon as possible.

Abhilasha

I have purchased Air India economy class 4 tickets of round trip from New Delhi to Patna with dep date 29 April 2021 from New Delhi to Patna and arrival date 2May 2021 from Patna to New Delhi. I cancelled the ticket with the time frame allowing to cancel the ticket over telephonic conversation and was assured that refund will reflect within 20-24 days but I didn't got any .Upon complain they said to mail the ticket and transaction Id but no measures were taken to return the amount. All they did was to not take request seriously and neglecting the same for over an year till date.

Recently I flew with Air india 2 times and both the times the screen wasn't working. Upo
asking the crew member, i did not get any help and i could not change my seat as there was no seat available. I flew from Delhi to Toronto and it is extremely frustrating to just not be able to do anything for 15 hrs. You should atleast get the screens fixed when you are charging so much for a direct flight. I need compensation for the discomfort and worst experience I had to have with Air india 2 times and not just one.