Air India Complaints & Reviews

I have been refunded only a portion of the amount I was promised when I canceled the flight. I was told that I will get £4888 back after a deduction of £150 per person. But, I have received only £1978 back. I have called numerous times on their customer service number and have been waiting for hours multiple times after being redirected to your escalation department. The only time I was able to get through to the escalation department,...

I am an NRI and I got my above ticket bearing PNR No. HRX0Q upgraded and...

Matpathi, my flight was booked from bangalore to thailand and from thailand to Japan on 10th at 1:00 am, I reached the airport 2 hours early since it was a international travel...

We had booked Air India flight from Mumbai to Kolkata on 29th November. Air India cancelled the fight and we have opted for Refund. Its been 100+ days but the refund is still not processed. We have followed up with Air India customer care almost more than 20 times but every time we are getting same response In next 7-10 working days they will process the payment but nothing is happening. We are tired of calling Air India because there is...

I had booked ticket with AIR India. Travelling route was Toronto-Mumbai which was cancelled due to COVID. As cancelation is from AIR INDIA side, I am eligible full refund of $961.13 CAD.
After so many email & Call follow ups its been 9 month & yet the money is not yet reimbursed.

I have received too many case ids from Air India but no action.
It has affected my credit score & I also had to bear interest losses...

Booked PNQ-DEL-ORD Z0RSH flight on Jan for departure date of 16th March.
want to rescheduled due unavoidable reason.
When try to reschedule online, it was failing to retrieve information. Attached screenshot.
Called customer 3-4 times each time i got answer "yes you can rescheduled online but we are unable to do it currently. You will get callback from ticketing department". In last call i manage to record reference[protected]...

I had booked 2 ticket in air india which at the time of booking was tagged as partially refundable.
However not a single rupee was given as refund upon cancellation

Booking ID - [protected]
And
Booking ID - [protected]

At the time of booking it was mentioned that only the convienience fee is non refundable.
But when the ticket was cancelled many other charges were deducted from the...

We have been waiting for our refund from the tickets that we could not use during corona travel ban.
We had logged an official complain via email to them in July 2021 and since then there have been infinite emails and calls but there have been no successful outcome.
They have given us a number of case ids but none of them have been resolved to issue the refund even after completing all the formalities.

Case...

Sir I booked a ticket on 9/2/2002 and paid rupees 1, 62, 000 and they didn’t issue the ticket when I called on the 2/3/2022 they asked me to pay another 1, 78, 000 for no fault of mine. I am asking for a refund and atleast speak to a manager and they say customer services cannot transfer the call. PNR is HTB93.
This is atrocious service by air india. I have made a complaint with them ref 14495365. Can some help on this matter. I...

My Name is Suchit kumar Matpathi, my flight was booked from bangalore to thailand and from thailand to Japan on 10th at 1:00 am, I reached the airport 2 hours early since it was a international travel .

my tickets was booked with Thai airways through Gotogate site .

Basically at bangalore Air India was doing the check in for Thai airways, the office who was checking my documents started acting like he owns the...

Hi,
I booked Round trip from Mumbai to Bhubaneswar for my family of four (3 adults and 1 child) dated 5th June and return flight on 26th June.Rs41724/- got deducted from card ending with 3917. But neither I received any PNR details on screen nor on email. Appreciate your help. I need to book flight ASAP.

Regards
Samir Mohanty...

PNR no.: YW5HL
Eticket #[protected]
I was trying to reschedule my flight from AI 537 to AI 429 the same day, the money was debited from my account but the rescheduling was not done instead got an error code P_0008. I would like to get my money refunded. They took the rescheduling charges which was around 20 thousand from my account with no confirmation no message, they just took the money and no refund was initiated. br...

I cancelled a ticket on December 30th and haven’t received a refund till date. My itenary costed me 1.58 lakh and they processed a refund of Rs 19000. Totally makes no sense. Has been 2 months and I am having a horrible experience dealing with their call center...

I had to cancel the air india flight as 72 hours before departure, I received an email s from Air India saying that the flight has been postponed by a day.

After confirming from customer care, I got the ticket cancelled and even filled the feedback form with an assurance that the refund would be credited with 3 weeks.

It's been 6 weeks, however there has been no refund till date. I have made multiple calls to...

I had to cancel my Air India ticket no:[protected] and
EXCHANGE TICKET:[protected] due to Covid.
Travel from Sydney to Bangalore on Jan 7th 2021. I cancelled the ticket in Dec.
Since then I have been calling Air India Call Centre support for a refund. They are not helping me and neither processing my refund. I have paid close to 6 Lakh Indian Rupees and waiting for Air India to refund. I have called them multiple...

Myself Naveen Rane had booked ticket from indore to mumbai on Air india booking website. the ticket was booked for 22 march 2022, for air india flight AI-636 on 7th march 2022. the flight is supposed to depart at 16:30 hours from indore for mumbai. I had made the payment of the tickets through Karnataka Bank Ltd. through UPI mode, the payment was of Rs. 3744/-. The payment was deducted from my bank account. but i didn't recieve any Ticket...

We had booked return tickets (US- India) with Air India last year for $1733. We utilized one leg of the ticket (US to India). However, we did not utilize the leg from India to US since US has imposed ban of entry of Indian citizens in May 2021. So we had to cancel the ticket as we could not travel. Ever since we are awaiting refund from Air India for our one unutlized leg of the itinerary. Air India processed a refund of $96 last year with...

They are telling lie...

Staff don't give correct information. They don't know how to behave with passenger. They don't feel their problem...

Dear Sir/Madam,

My name is Anil Suvarna, I have booked tickets from Air India for my family on 30th Aug 2021 from Mumbai to Doha, which got canceled due to Covid pandemic restriction, my ticket details are for your reference ( Ticket[protected]/09/10/11.) I booked these tickets online and I stay in Qatar, I have followed up on these refunds so many times with the Air India team and its Branch here in Qatar-DOHA but no...