Air India Complaints & Reviews

Booked return flight ticket today morning, 1st Jun 22, from Air India website from Delhi to IAD (Washington) for 13th July 22 and return on 21st Dec 22 with following passenger names :
Pankaj Sinha DOB 06/09/1953
Shashi Sinha DOB 09/12/1953
Paid for two persons tickets online.
The payment was completed and I received the message also but not any tickets or itinerary or PNR number. I used [protected]@gmail.com as email address to book the tickets). After successful payment from the Air India website displays an error like
THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.
I did not receive any email (checked spam folder also multiple times) or message from Air India. Tried customer care but they do not give any satisfactory response.
I wonder how Air India has done the transaction without sending a ticket or notification. I would request the tickets as soon as possible.
I hope Air India would send me the tickets soon.

Air India — Not refunding cancelled ticket amount
R
RB Iyer
from Vijayawada, Andhra Pradesh
May 31, 2022
Mark as Resolved

I booked a round ticket through alliance air web site for going to Bengaluru from Hyderabad. The travel date from Hyderabad was on 16th May 2022 and return date was on 19th May 2022. On 16th May the alliance air informed that due heavy rain at Bengaluru the flight was indefinitely delayed. As I had to go urgently I cancelled the ticket at alliance air counter at Hyderabad when the person at the counter clearly informed that only one side ticket is cancelled and not the return ticket. I had to purchase spot ticket by paying heavy amount and travel by Indigo flight.He also informed that the refund will be made with in 7days. However, up till 31st May i.e. even after lapse of 15 days the refund has not been made. Further, on 19th May for return journey when I contacted alliance air they informed that both the to and fro ticket has been cancelled. Due to this I had to make last minute arrangement and had to travel bus. Please take up the matter with the company for refund of the amount and compensation for late refund, as I am incurring interest on my loan account, and for the mental agony I made to suffer on account of the alliance air's irresponsible behaviour.

I booked a round ticket through alliance air web site for going to Bengaluru from Hyderabad. The travel date from Hyderabad was on 16th May 2022 and return date was on 19th May 2022. On 16th May the alliance air informed that due heavy rain at Bengaluru the flight was indefinitely delayed. As I had to go urgently I cancelled the ticket at alliance air counter at Hyderabad when the person at the counter clearly informed that only one side ticket is cancelled and not the return ticket. I had to purchase spot ticket by paying heavy amount and travel by Indigo flight.He also informed that the refund will be made with in 7days. However, up till 31st May i.e. even after lapse of 15 days the refund has not been made. Further, on 19th May for return journey when I contacted alliance air they informed that both the to and fro ticket has been cancelled. Due to this I had to make last minute arrangement and had to travel bus. Please take up the matter with the company for refund of the amount and compensation for late refund, as I am incurring interest on my loan account, and for the mental agony I made to suffer on account of the alliance air's irresponsible behaviour.

I was denied a boarding pass when I tried to check in for my AI - 425 flight from DEL to CCJ at 05:45 AM. Initially, I tried web check-in and it failed with error details not found, So I called the airline and they said you can check in at the counter. At the counter, they denied boarding pass stating this ticket is not found in our system. I had booked a confirmed ticket on goibibo platform with a PNR 5TRTKO paying Rs 11285 including all charges. I want a full refund and compensation for the additional expenditure towards my onward travel itinerary that got disrupted due to Air India. Soon after a while at the counter in DEL airport, I could see more than 22 people facing the same issue on flight AI-425. I suspect this is a pure case of ticket bumping and we valid passengers who got tossed for greed have to be given the appropriate compenstaion.

1. Raneesh C Raneesh C, Adult 5TRTKO 098-[protected]

I have booked a ticket via airindia.in website and paid it through UPI to airindiabilldesk, after the payment i haven't recieved any confirmation email or e ticket, please kindly look into the matter and send me my ticket or get me a refund

Air India boarding passes issued person Naveen Kumar rudely collected Rs 10631-unnecessarily
Again at Boarding point Naveen Kumar intentionally threatened with journey cancellation, and again
Collected Rs 19625-

Hi,
I have cancelled my ticket last year in October after several flight cancellations from air India. But I am still waiting or refund, I have sent so many email and also logged refund request on airindia website feedback option, but no luck.
HX7B0 Is my booking code, contact me on +1 [protected], email [protected]@yahoo.co.in

My name is Sanjay and I had booked a round trip flight from Korea to India under booking reference H5NP7 and canceled it within the next two days because of my job commitment. Its been almost a month since I applied for the refund but I didn't receive any refund amount although the company claims that you get the refund within 14-21 days. Even after asking them multiple times both through email and customer care services, I didn't recieve any proper explanation for the delay. All they say is to wait more. Please look into the matter.

I booked flight ticket from Kolkata (ccu) to chicago (ord) for my parents Subodh chandra Gorai (senior citizen) and Dipti Gorai. During boarding pass generation at kolkata airport, on the travel date, 26 may 2022, due to airindia system faliure they can only generate boarding pass for dipti gorai but not Subodh chandra Gorai. Airindia harrased my parents completely 5 hours and didn't allowed to board the flight. At very last moment they found their system glitch and allowed to Kolkata to delhi and told us that they will inform delhi airindia service about their system glitches.
But the story doesn't ends here. At delhi airport they can generate boarding pass for Subodh chandra gorai but not dipti gorai. Airindia started harrasment again. Their rude behavior makes my parents crying.
Finally they understand their system glitches and allowed my parents to board flight after 4 hours of misbehaving.

As a consumer why should I tolerate the harassment from airindia when their is a clear fault from their system.

Please look into the matter. I can provide any other required information if needed

Dear Sir,

Please note that I am Farhana khatoon (Passport no. K6662872), I am scheduled for a flight to Saudi Arabia via Air India, during boarding I am stopped by the airport authority for forbidding me to board in the flight, they are not giving proper explanation for revoking my journey they seized my passport along with children's.

I require immediate help from you I am alone here with my children, trust me this is very harassing

Journey Schedule
28/05/2022 Air India to Saudi Arabia

Please assist me in this regard

My Passport is revoked by the airport authority on the day of journey without giving proper explanation

Online tickets booked on air india website
i have booked a ticket on flight ai 744/ ai785 ixa to maa, for 31may 2022 amount of rs.20844 payment have been deducted and ticket not received, kidly check at your end. Ticket name - sekhar debbarma anima debbarma nishan roy.
email - [protected]@gmail.com

Good Evening,
I had been chasing for the last two year to get refund. I called Air India customer service couple of times and always they are not able to help me or they were giving me misleading information.
Later they asked me to contact the travel agent in Melbourne for refund who is in Melbourne, its Gurkha Travel.
i raised the issue with them and been chasing the issue for so long no outcome.
I am got trails of email where i have requested them for refund many times.Now when i calling to there office they are not taking my call or they disconnecting the call.
The ticket details are as under:-
1) Roop Singh[protected]

2)Kamla Devi[protected]

3)Raj Kumar[protected]

Travel from Melbourne to New Delhi

Can I please request your office to look in the matter and help me to get the refund. This matter is more then two years old. Meanwhile I father has passed away on 28.01.2021.
Thanks
Raj Kumar
[protected]
385 Waverley Road
Mount Waverley,
Victoria, Melbourne 3149

Hi, my air ticket no[protected] travelling from Rajkot -Delhi -Dubai. on 1st May.
After making us sit in the flight for nearly 1 hour, we were informed that the flight is grounded and so i also missed my connecting flight from Delhi to Dubai.
we were assured by the person at the Rajkot Air india office that the refund will be issued in next 7-10 working days. Post that nothing happened, sent several emails, raised refund requested on Air india website and also wasted so many minutes calling from India however quiet pathetic approach from Air india and the call center person kept on asking us to raise the refund request every time when we have called them.

I am Manju Bhalla, I booked air tickets with your app for Air India Guwahati -Delhi (5/6/2022) on April 18 for four passengers PNR NO J764B four passengers I canceled one of the Ticket No .[protected] the same day because of an issue with the name and rebooked another ticket on the same flight on, the same day. I canceled it through Air India and was told that the cancellation request has been accepted and will get a full refund through Ease my trip in 10-15 days. Somehow that hasn't happened.

Ease my trip said, If you have received any confirmation mail or message from the airline regarding the full refund, please share the screenshot with us. Air India said, we have cancelled your ticket but for full refund contact to Ease my trip because you booked your ticket through Ease my Trip.

Please take initiative from your end and process the refund asap

Original PNR number- J764B
Ticket No[protected]
Passenger name - Nanch Uniyal
Phone no - [protected]

Best regards,
Manju Bhalla

I am following up from last one year for refund of my cancelled ticket no.[protected]C1 dated 27.05.2021 which was cancelled by air india for technical reasons.

I want my refund

Hi air india put my ticket on hold as I I had covid positive and now I got negative still they issuing with refund or travel ticket date I paid $3600 and customer care representative not helpful at all please help thanks

I am very much disappointed by the charges DNATA has charged for Air Suvidha i.e. AED 35 per person. This is very very high considering this is free online service by GOI. By not informing the passengers in advance the passengers are compelled to do it with you at the last moment.

I opted for this option as there was no time to fill those forms . I was not informed in advance that there is a need to declare this and neither it was checked at Mumbai Airport . Almost all passengers were not aware of this and there was no information at airport too, it was only when collecting boarding pass it was informed to all passengers. Filling online even would have missed the flight.

So the bottom line, lack of information caused me to shell out 105 AED which is very huge for me

So I was travelling from London to Goa via connecting flight from Mumbai. I had paid money for the direct luggage transfer into domestic flight. But at the Mumbai airport I was informed that I had to collect my luggage and do a self transfer. This was Insanely tiresome. If i was happy with self transfer then I would had bought ticket for the same and not for direct luggage transfer. I am so disappointed.

I would like to bring to your notice that I had been off boarded Air India Flight number AI912 on 22/05/2022. The flight was scheduled at 5:00 AM to take off from Dubai (DXB) airport to Mumbai and I also had a connecting flight AI442 to Aurangabad (IXU) from Mumbai that was scheduled at 3:25 PM.

The weight of my cabin luggage was 14 kgs wherein only 8 was allowed. I was ready to make the payment of AED 170 that they were charging for 6 kgs excess baggage, but I did not have any cash on me and my credit and debit cards were declined as well. I tried to convince the Airline Marshal that I will make the payment once we land in Mumbai and to provide a link that I can make the payment on or if they could provide any other mode of payment to me. The Airline Marshall gave me a chance to withdraw cash, but as the card payments were getting declined, I could not even withdraw cash.

I pleaded the Airline Marshall to let me go as my parents were unwell, but he did not listen and off boarded me issuing a letter that I was unable to make payment. I am unable to leave Dubai for a few days now as I do not have sufficient funds because of this episode.

I would like Air India to make some provisions for people who are helpless like me to either make payments online, if they are unable to make payments via cash/debit/credit cards.

Also, if you could provide some kind of reimbursement, that would be appreciated.