Air India Complaints & Reviews

Today on March 29 2022, I was trying to book Ari ticket on Air India website. With multiple try after entering the multiple Credit Card issued by various Canada bank such as CIBC, RBC, transaction was not happening.

It was failing at Air India and throwing the error of payment not authorized.

My dad is in ICU and I have to urgently travel . the ticket for March 31st which I was getting for $846 went to $921.br...

Hi,

I have been sending you guys so many emails for my refund and even called several times and still have not got any response on this. It has been more than 2 months and I have absolutely no update on when I will get my refund.

What is the issue? This is getting really frustrating that there is no response on this. Why is this taking so much time and why am I not getting any proper response from your side?...

I have purchased Air India economy class 4 tickets of round trip from New Delhi to Patna with dep date 29 April 2021 from New Delhi to Patna and arrival date 2May 2021 from Patna to New Delhi. I cancelled the ticket with the time frame allowing to cancel the ticket over telephonic conversation and was assured that refund will reflect within 20-24 days but I didn't got any .Upon complain they said to mail the ticket and transaction Id but...

Recently I flew with Air india 2 times and both the times the screen wasn't working. Upo
asking the crew member, i did not get any help and i could not change my seat as there was no seat available. I flew from Delhi to Toronto and it is extremely frustrating to just not be able to do anything for 15 hrs. You should atleast get the screens fixed when you are charging so much for a direct flight. I need compensation for the discomfort...

I booked a ticket in Air India PNR YZ2PW
From mumbai - dubai - delhi through airindia web app. Paid Rs 79, 102
Ticket did not come on line therefore I booked the ticket through travel agent.
How ever later the ticket came on mail
And i had double ticket on same day same route I called air india and the representative cancelled the ticket and told to send refund
I have not received refund.
Air...

I booked tickets number[protected]for travel from Delhi to Torrento and back.I have selected seat number 17C for both side travel and payment of Rs 9032 was made with ticket booking through website.Inspite of my repeated request through customer support my seat has not been allocated.Even feedback WB-IDEL[protected] is of no help.please allocate my selected seat
Saneh Lata...

To
The vigilance department
Air India limited, Tata Group
Ho :- Mumbai
Sub; complaint regarding rude behavior of ground staff of flight AI 537 (Delhi to Chennai) dt. 05/03/2022
Ref:- Km. Kokila Gulati, student VIT Vellore ECE Department Vellore (Tamil Nadu)
Dear sir,
I booked 3 tickets of self (Km Kokila Gulati) my mother (Smt. Devyani Gulati) and my father (Sh Prem Swaroop Deepak, Advocate...

Telephone line diesnt work, email response is non existent and no customer support when flights are changed or cancelled.
Travelled Business class via Delhi from Kolkata on 19th and 20th of March and found that Lounge was not available and hasbeen closed for 2 yrs - customers not informed and no alternative arrangement made.
The planes are in shocking state with parts falling off during landing and take off. Entertainment systems...

Dear Sir/Madam,
I am writing to you because I would like to make an official complaint. My name is Alex Caldeira and over the past Four/Five months, I have been trying to get my refund back Ticket refund back for my ticket bearing number[protected].
I wrote several email for which i get reply as below

As we have checked with your ticket details, your ticket status is reflecting refunded as your refund is initiated...

Experience traveling to India via Air India
(Airline reference # HHZH9P and HIERGI)
I decided to travel to India sooner the Covid situation eased up in February 2022.
Bought 2 Business class tickets for myself and my wife who is unwell. I started our travel on 25th of February 2022 from Atlanta via Delta Airlines. The full schedule starts to end was as described below
1) 25th February 2022 via Delta Airlines --...

I purchased an Air India economy class ticket from Chicago to Delhi( round trip). While going from Chicago, I travelled in economy class, but for return journey, I applied for upgrade to Business and it was applied with the airline directly. The airline accepted the request, approved it and sent a congratulatory email stating that I will have the opportunity to travel in Business. A seat also got assigned when I did web check-in. They charged...

I had booked economy class from Delhi to Patna on 2nd March 2022 by Air India whose travel date was 5th April 2022 but I had to cancel the journey due to my reasons. So I canceled my travel ticket on 3rd March 2022.
As per Air India's ticket cancellation rules, there is a full refund on the canceled ticket within 24 hours and I was also assured that there will be a full refund.
Till now I have not got the refund, today when...

Respected Sir/Madam,

This is Srikarni R writing to you with a state of disappointment regarding Air India Theft during my travel from California to Hyderabad on Feb 17th -19th travel dates.

I am writing this to you with lots of hope and huge respect towards the great man (Ratan Tata Ji). I have travelled from California-Chicago-Delhi-Hyderabad. I started my flight on 17th of Feb from SFO airport and landed...

It has been around 7 months since I requested cancellation request to Air India for a flight from San Francisco to Delhi and from delhi to visakhapatnam, india ( Reference Number:WB-ISFO[protected]).Attching all the details.Made several calls and emails to airindia but no refund amount has been sent back to me.I am tired of this.I hope this forum can help me escalate this issue to Air India.My ticket details:Passanger Name: tatayya naidu chintalapudi...

It has been around 7 months since I requested cancellation request to Air India for a flight from San Francisco to Delhi and from delhi to visakhapatnam, india ( Reference Number:WB-ISFO[protected]).Attching all the details.Made several calls and emails to airindia but no refund amount has been sent back to me.I am tired of this.I hope BBB can help me escalate this issue to Air India.My ticket details:Passanger Name: tatayya naidu chintalapudi...

HJGD2 is my PNR. The flight was from Jaipur to Bilaspur via Delhi. I boarded the Jaipur to Delhi Flight. And after landing at Delhi they tell that the flight has been delayed by 8 hours. After 2 hours they tell that the flight has been cancelled. Now I was left stranded at Delhi airport. Had they told me at Jaipur that the flight from Delhi to Bilaspur has been cancelled I wouldn't have boarded it. Its been more than 10 days and I haven't...

Dear Team,

Recently I travelled in Air India flight from Chennai to Amsterdam. Ticket number for the same is E-TICKET NUMBER:[protected].

I faced bad behaviour from air India support team near checkin in Chennai while doing checkin of luggage. My hand luggage is excess as then the limit. I asked them support on it in buying extra luggage baggage as well as in other options to take extra luggage too. Instead...

PNR : Y7VHY

I happened to visit the Air India office located in Kairtabad to enquire about my refund for the above PNR.

I was informed by madam Moshmi saying only partial refund was initiated(I still don’t see the money in my account yet). I expressed my concern to Moshmi madam saying I am eligible for full refund since my flights were cancelled due to Covid reasons. I was asked to compose another email and...

I had travelled from Mumbai to New Delhi on 27thFeb'22 and while collecting my luggage at New Delhi airport found the same damaged.

Immediately i had lodged a complain at baggage counter of air india at T3 terminal of New Delhi. (receipt enclosed)

I had immediately sent an email on 27thFeb'22 on the email id provided at the baggage counter and on the complaint slip.

Thereafter on their email on...

Hi
I got a refund of only 4038 Rs instead of 24372 Rs which was committed to me by your customer care guy .

My PNR is HMYBP (Now in Cancelled Ticket status)
My refund Reference number is WB DDEL[protected]

When I booked my Tickets from Delhi to Surat in Nov on Nov 6 the terms and conditions said that you can cancel free of charge 4 days before travel.

Customer Care Initially gave...