Air India Complaints & Reviews

Respected Sir,

I was supposed to travel with my Wife and Son(Ayush Kakkar) to Singapore from 12th Jun to 20th Jun-22. We got last minute set back from Air India where they refused to issue boarding Pass to my son as he was vaccinated with Corbevax which is not approved by WHO and Singapore does not allow it. Therefore my Son (Ayush Kakkar) couldn’t travelled to Singapore.

Passenger Airline PNR Ticket Number
Mr. Ayush Kakkar Y61Z[protected]/6/1

I want to put travel insurance claim where they want to Obtain a Property Irregularity Report (PIR) from the Airline authorities clearly stating the reason for delay/cancellation.

Multiple reminder sent to del.[protected]@airindia.in but Air India neither providing in written the reason for not issuing boarding pass nor giving full refund of tickets.

Also, they have deducted huge amount of 14, 700 as cancellation fees.

Passenger Details Sector PNR Ticket Airline Cancellation
Number Cancellation Charges Service Fees
Ayush Kakkar DEL-SIN Y61Z6 [protected]/6/1 14700 500

Please look into this.

Kapil Kakkar
[protected]

Air India PIR File number : BOMAI 51058
AirIndia employee Mr. Rohit made the PIR, he put the stamp at custom and he gave me the copy of PIR, his mobile number is :[protected] and this guy kept my both original tags with him. So I have only photos (attached).

First bag is a Kamiliant made brown color and the second bag is an American Tourister blue/red/white color with a football print (photos attached).
Also attaching my tickets, both tags and PIR copy given to me by Mr. Rohit.

I want compensation as my "Entire Checked-In Baggage" delayed by more than 72 hours and still counting.

On 6 July, on my arrival date, bags didn't come from Kuwait.

Ground staff of AirIndia told me that my bag will arrive at my home (Vapi-Gujarat-pin code 396191, which is 180km far from Mumbai international airport) within 24 hours and now almost 48 hours about to finish.
Nobody picks the phone with that given landline number inside PIR copy.

I am getting nervous and anxious and high BP due to this.

My India contact number : [protected] and [protected]

I want both of my bags.

Nobody picks the phone. kindly call me and atleast give me some update/

My Whatsapp number - +[protected]Kuwait's number)

Please give me some updates and compensation. I made purchase of INR 6, 000 worth of new cloths from jockey store at vapi on emergency basis.

I also don't know how to write complaint, this is my first time, Please help me.

In my both bags, I had expensive cloths, expensive gift items for family and friends, expensive food item, and expensive footwear items and i don't have photos or proof of all these belongings as I never thought this would happen with me. In last 11 years, i have travelled more than 50 times and such things never happened with me. This is the first time i am experiencing such bad service from a reputed Airlines.

It seems by me your no any operator of customer support is trained to issue the ticket against Open for use pnr. I lost about 8 hours today to issue the same ticket but no any operator solve my problem. Please help me for the same.
Rabindra Kumar Sarda
Mob.[protected]

Hi Team,

Please help me to find my bag lost by AIR INDIA Flight AI990 from Kuwait to Mumbai on 5th July 2022.

My All Major Important Documents was there at Baggage.

I already raise complain and attaching here the receipt.

Lost My baggage by AIR India
Flight -AI990 kuwait to India
TAG Number AI505763

they promised that it will come in 24 hour but still no information from there side. and no one picking any of the given number at receipt, website or anywhere.

Respected sir/madam
I booked my ticket through air India on 2 Dec 2021 and my travel date was 24th December 2021 from Toronto - Delhi - Ahmedabad.
my booking Reference- H6SE0
MY e-ticket number- is[protected]
I canceled my ticket and requested a refund. it's more than 6 months I am waiting for my refund but have not received a refund. I called multiple time to customers service for my refund every time and got the same answer you need to wait.
I filled out my feedback form on 27th March 2022 on-air India regarding my refund
The reference number of the feedback form is - WB-IYYZ[protected]
furthermore, the last time I called customer service and requested that please transfer my call to higher authorities regarding my refund, customer service simply cut my call by saying that I'm transferring your call. this is the worst experience I had with customer service
I want you to take action against the person
here im provining the call detais to take action
my number - +[protected] called on 6th July 2022 at 1:00 pm 16 minutes call duration.
I want my refund as soon as possible.
my email - pratik.29.[protected]@gmail.com
I'm an Indian citizen currently residing in Canada
my full name- Pratik Paranjape

I have purchased 2 flight tickets, attached, in November and December 2021, which we cancelled, filled in feedback forms and called numerous times but 8 months later we still haven’t received any refund.

Every time I call, customer service says that I will receive the refund in 7 to 14 days, but sure enough, still haven’t received this refund. This is pure incompetence and a resolution needs to be found ASAP.
br...

Regions / Airport Name : Delhi
Ticket Number :[protected],[protected],[protected]
Flight Number : AI 308
Flight Date :[protected]
[protected]---
Dear Sir,

I have to come to this to write my grievance here since I don't have any other options left.

We booked our India travel from Delhi to Melbourne, Australia for 26th April 2020. However, due to the unprecedented COVID situation, we couldn't travel for almost 2 years as borders were shut down and COVID situation was very uncertain. I requested for refund in 2020 as soon as I found out that we cant travel but I never received any response. I was not able to connect to AI by any mode as they all were showing not in service. AI online portal displayed notification for all COVID-affected passengers that those tickets can be used in some way again to book the tickets once the travel resumes. In 2022, when things seems normal and borders were open, we started to plan our India travel again. We tried to reach out to their customer service numbers (given here www.airindia.in/customer-support.htm) but it is next to impossible to connect to them. I raised many requests through their Feedback portal (www.airindia.in/feedback-form.htm) but all we received is acknowledgment but no resolution. Melbourne Air India office told us they cant help us since we booked the ticket online. We tried to escalate it through [protected]@airindia.in but they responded saying it cant be refunded since its been more than 15 months (I had also requested refund within 15 months window but received no response). I dropped follow-up emails but again, no response. Their phones are not connected either.

We are travelling to India almost after 5 yrs but we are not able to reuse the tickets we booked with AI. We were misled by the airlines that it can refunded/credited and now left stranded without being able to connect to them. Its frustrating and is causing undue mental stress to the family.

I have attached the eTicket and cancellation request email here but I can provide all the email communications if needed.
Any help to resolve this matter to get the refund back is highly appreciated.

Regards,
Ashish

On 11th June 2022 we had a ticket of our family of 3 but the Air India airport staff couldn't scan my passport in their system and after struggling for 2.5 hours at the air india counter they handed us over boarding pass of my husband and child and told me to get GDFRA for me alone at the last moment which was not a requirement but still we applied but did not get response immediately... Then the Air India DM on floor advised me to book Emirates...

Hello! My parcel has dispatched to KOLKATA AIR FOREIGN RLO BUILDING on July 30 but it has been 4 days and I've received no information about it. It shouldn't take this long to recieve a parcel. Please do something about it asap as it is very important. My tracking ID: 'LH[protected]US'

PNR-YH83Z & Ticket Number[protected]
Booked on-21/03/2022(21st March, 2022)
Cancelled on-21/03/2022(21st March, 2022)
Travel date-02/04/2022(2nd April, 2022)
From- Chennai / To- Hyderabad
Travel Agent- Easemytrip

I booked a round trip ticket from Chennai to Hyderabad on 21/03/2022 through the agency EASEMYTRIP. I cancelled my tickets on the same day i.e., 21/03/2022.

I received full refund from Indigo Airlines for my return journey ticket through EASEMYTRIP vide PNR -NWF7HT (Partial refund: Rs.718/- on 21/03/2022 & Balance refund: Rs. 3000/- on 23/03/2022). However, a full refund for my onward journey booked with Air India is YET TO BE RECEIVED.

I request the Airlines to refund the full amount on cancellation as was done by Indigo. I would like to bring to your kind notice that denying full refund by Airlines is in violation of the Ministry of Civil Aviation's Passenger Charter wherein it is stated that -"You can cancel or amend the ticket without any additional charges, within 24 hours of booking the ticket. This facility is available up to 7 days prior to the specified flight departure on the first leg".

I have sent a lot of mails so far but no action is taken. The struggle is going on since 21st March, 2022. Air India please take action or I'll be forced to go to court of Law and make you pay a hefty penalty.

Due to technical problem got cancelled but still i haven't received my money back.
My Trip confirmation #: YVTG7
E-TICKET NUMBER:[protected]

I booked 1 ticket from delhi to udaipur for july 12, 2022 on july 3 2022 . The payment was deducted from my account but tbe airline didnt gave any confirmation of booking and didnt even send the ticket .

Hi There,

Date: 19.06.2022
PNR: 5QINGL
Boarding: Bengaluru / BLR
Transit: Mumbai / BOM
Destination: Varanasi / VNS

Problem:
Total weight of baggage: 65 kgs, including 0 cabin bags
Check-in weight permissible as per booking: 50 Kgs (25kgs * 2)

No concession in weight given as we had no hand luggage for the cabin. Second, we were charged 1200 per KG which should ideally be 600 per KG. The reason for the extra 600 per KG is the transit flight, which I did not choose but was forced to do so, as there was no direct flight.

The staff behaviour was very rude and they has separate counters for weighing and billing making one person to run across the airport.

Descriptive:

We were two people flying from BLR to VNS. While booking we got no direct flight so we had to book a transit flight from Mumbai. We choose AI as it was giving us the maxm baggage weight option(25 kgs each).
We have a total of 65 kgs with us and no extra cabin bag, as we had all marriage shopping items in different suitcase.
Problem: We got no concession even we had 7.5kgs each cabin baggage weight left. Second, as it was a transit flight, we were asked to pay 1200 extra for each KG, which ideally should be 600 per KG.

The reschedule of the flight from SYD-DEL followed by DEL-MAA (booked as connecting flights) was intimated by the third party travel agency only, not Air India. After several calls to customer care, they responded stating that the airline isn't responsible to provide any arrangements in case of delays for an Economy passenger. On checking in at Sydney Airport, the personnel stated that they weren't sure about anything and that they did not...

I booked a ticket n need to cancel straight away as it shows 78000 but money was taken as 180000 as in bhat.

Waiting for the refund, no one is helping.

Need to confirm when it will be disbursed into my account..

Staff is not at all helpful.

We are family of 4 traveled from New York to Delhi (Fri Jun 17th)on Virgin Atlantic and from Delhi to Chennai on Air India (Sun Jun 19th) . As per Virgin Atlantic our luggage's are checked in to our final destination which was confirmed by Air India counter at Delhi Airport. But before boarding AI flight to Chennai we were told all our luggage's were not checked in and it will be sent on the next flight. Its been 2 weeks now - I traveled with a 6 year old with all his necessities in those checked in luggage(s). I had called, emailed, tweeted but haven't got a response on when they are planning to send all our luggage(s). I don't know what to do - hopefully there are authorities who can look at it and communicate to us why the delay and when they can send it. With half our vacation over - yet no sign from AI.

This is to inform you that one of your representatives booked two Air India Flights for me on my behalf. I received the payment links through email and I was then asked that I will be receiving pdf of both the tickets within 15-20 min.

Those 15-20 min have now been changed to 15-20 hours and still I have not received any tickets. I have been fed up with calling and explaining this case to multiple Air India Customer representatives and above all they cut calls post 2 min without resolving any query.

I too have a case Id for it.
Case[protected]

I booked a ticket of Rs. 41, 000 from Delhi to Geneva for 30th of June 2021. The flight was via Frankfurt, Germany. Due to covid restrictions, Germany declined any transfers for Indians. However, no such notification was given to me by the Airline.
When I reached the Delhi airport, the airline executive denied me the boarding at 12 a.m. in the night.
I requested them to please reroute my flight through Paris in 2 days but they denied saying that only flights on same route can be rerouted for different dates.
I had to book a brand new flight via Paris for Rs. 44, 000.

Afterwards, I contacted Air India whether I can get a refund, when they told me that the refund costs are very less as under their records I did not show up for the flight. I explained to them that I did show up, but they did not let me board.

I asked the airline to reissue the ticket on same route within one year, as their executive told me. When I contacted them, they told me that my ticket had been purged and I need to put a cancellation request instead because a purged ticket cannot be reissued.

I was told that this is the only option I have, and so I cancelled the ticket believing that at least some of my money will be refunded.

When I put the cancellation request, I received a mere refund od Rs 1576. This amount is 3.7% of the original amount.
I fail to understand how without any fault, I had to pay Rs. 40, 000 for a mistake that was completely the airline's fault.

I am disappointed and feel cheated by this airline. I expect justice not only in the form of my money but also to put a hefty fine on air india for duping their loyal customers like that. This is a state run airline and that is why we put our trust in it. If the state is cheating it's citizens like that, then who can we trust?

Hi,

I have traveled to Dublin, Ireland from Hyderabad, India Using Airindia along with Lufthansa. My issue was I have bought excess baggage for the whole trip from Hyderabad to Dublin in the Airindia Counter Hyderabad. When I reached to board Lufthansa in Mumbai I came to know that my PNR was not updated to Lufthansa and also you have charged the wrong amount. I have again paid another amount to Lufthansa in order to onboard my journey.