Air India Complaints & Reviews

Luggage not received. The phone numbers mentioned are not reachable. Staff is extremely rude and not cooperating. Indore air India number is not reachable. The. Mobile number given by Delhi office ([protected]) of the concerned person Indore Air India says that it his personal number and how can we call her. Desperate and highly non professional service. Please help.

I booked ticket online and was provided the seating arrangement (AI 127) my seats were 27D, 27E, 27F and 27C . At the time of check-in I confirmed at counter to make sure they give the seat that I selected online and he acknowledge. I did not cross very the boarding pass with the seats. For the family seats where allocated at different place which cause very unconvinience for the travel. If online allocated seats can not be honored then we should be notified in advance .
Travel date - 19/06/2022

PNR - R7PLCW
PNR - R5RG8E

Thanks
Arvind kumar

My name is Chandrawadini Pandurangan from Bradford, I recently travelled with your airlines from London Heathrow to Hyderabad in India on the 5th of June 2022 on flight number AI 148 and my ticket number is[protected].

I checked in myself online on the 4th of June 2022 and during the process I updated all the details which includes choosing the seat and meal preference and updating the travel document information as seen in the document attached.

On the day of travel, I was at the airport 3 hours earlier so that I can complete all the process of checking in and dropping my luggage. The staff at counter was not person centred has had no courtesy too to welcome passengers. The flight was due to start at 9:40am UK standard time the boarding took place on time however the flight was stranded for more than 1.5 hours without much update. During this period no beverages were supplied at last the flight took off at 10:30 am UK standard time.

When the flight was in air all the entertainment system were down the seat was not clean most of the plastics were broken. The stewards tried their best to rest the onboard entertainment system without no luck. We were then supplied with the breakfast, I have very clearly mentioned when checking online my seat and meal preferences which was not actioned. The meal was served and after having a few bites of the food I realised I was supplied with Non vegetarian meal instead of a Hindu vegetarian meal which is not only deficiency in the service but also sin in the eye of God. I am really shocked with this incident, The flight steward after realising was apologetic and reported that the previous steward who provided me with alternative seats has not updated her about the meal preferences but this was truly pathetic service.

I come from Hindu religion, and I follow my strict vegetarian diet. I felt sick knowing that I have been fed non vegetarian meal and I feel like my religious practice has been strongly violated by disrespecting my religion and made me eat non vegetarian meal.

I have travelled with Air India before and other airlines and there was no packaging or writing to differentiate a vegetarian meal from a non-vegetarian meal on the food which is unusual but as a passenger we totally rely on the airlines staff to respect our belief on supplying the right food that I requested but feels like the staff members didn’t check the meal before serving it to me and gave us non-veg food.

I urge you to launch a fully comprehensive review of the quality of services offered in your flights taking into considerations and I also trust that you are going to deal with the complaint in strict manner while taking all the necessary measures to make sure hat such incidents do not happen again . I am confident that you are not thrilled with receiving complaint letters from your passengers so do something about it.

I never had this problem before in my life, and this mistake I believe must be on the airline itself.

I have return ticket to travel back to UK with my mum accompanying me on 30th June and I am dreading to travel with yourself because of my recent experience

I feel that because of this distressing experience and inconvenience caused, especially when I since you had the contractually obligation to hold and provide the right meal as requested, I feel would like to request refund for the tickets as compensation as I feel I am entitled to this compensation. I hope you accept my request and looking forward to hearing back from you.

Email address [protected]@yahoo.com

Address 39 Fairfax Avenue
Bradford
BD4 6JY

We had booked for a travel from Vijayawada to Delhi, Delhi to Shimla, and Delhi to Vijayawada during[protected],[protected] and 1-6-2020 through Air India official website. As lockdown was announced all flights were cancelled. I had kept number of mails to customer support Air India and called to customer care executives requesting the refund of our amount. But till now they have not refunded our amount. Recently on[protected] I had filled the feedback forms for refund process. They had mentioned that the refund will be done in 5-6 weeks but till date it is not done. in the last two weeks I had spoken to customer executive where every time they are claiming that refund will be processed.

After waiting for more than two years I am getting the same answer that refund is under process. Being one of the worlds biggest company don't they have any stipulated time for resolving customer grievance. They only mentioned in their mail which I received latest that refund will be done in 5-6 weeks. But now it is more than 8 weeks.

So, I would request the concerned authorities to look into the matter and kindly see that our amount is refunded.

Below are the details:

Date of travel:[protected]
Booking Reference No (PNR): H3TTV(AI)
Booking from: Vijayawada to Delhi

Date of travel:[protected]
Booking Reference No (PNR): H3TTV(AI)
Booking from: Delhi to Vijayawada

Date of travel:[protected]
Booking Reference No (PNR): YB598(AI)
Booking from: Delhi to Shimla

Please find the ticket numbers:
098-[protected]
098-[protected]
098-[protected]
098-[protected]
098-[protected]
098-[protected]

Few feedback reference numbers for your reference:
Feedback (Ref No. WB-DVGA[protected] Name:Mr. Atluri Kiran Kumar)
Feedback (Ref No. WB-DVGA[protected] Name:Mr. Atluri Pradeep)
Feedback (Ref No. WB-DVGA[protected] Name:Mrs. Kolli Deepti)
Feedback (Ref No. WB-DVGA[protected] Name:Mr. Atluri Kiran Kumar)

I had booked tickets online on 29/04/2022 on your online portal, attached are the 3 tickets

1. Ref HJ09V

Passenger Name Frequent Flyer # Eticket #

MRS KAJAL MEHUL SHAH AI[protected].BASE[protected]

MR RAHUL MEHUL SHAH AI[protected].BASE[protected]

Date Dep Time From To Flight No. Dep

Terminal Airline

19 Jun 2022 13:55 hrs Nairobi (NBO) Delhi (DEL) AI 1912 1A Air India

22 Jun 2022 19:00 hrs Delhi (DEL) Ahmedabad (AMD) AI 531 3 Air India

06 Jul 2022 08:45 hrs Ahmedabad (AMD) Nairobi (NBO) AI 1919 2 Air India

2. REF Y4V2D

MS AASHI MEHUL SHAH AI[protected].BASE[protected]

Date Dep Time From To Flight No. Dep

Terminal Airline

19 Jun 2022 13:55 hrs Nairobi (NBO) Delhi (DEL) AI 1912 1A Air India

26 Jun 2022 19:00 hrs Delhi (DEL) Ahmedabad (AMD) AI 531 3 Air India

06 Jul 2022 08:45 hrs Ahmedabad (AMD) Nairobi (NBO) AI 1919 2 Air India

3. REF HJ0RR

MR MEHUL NARENDRAKUMAR SHAH AI[protected].BASE[protected]

Date Dep Time From To Flight No. Dep

Terminal Airline

24 Jun 2022 13:55 hrs Nairobi (NBO) Ahmedabad (AMD) AI 1912 1A Air India

06 Jul 2022 08:45 hrs Ahmedabad (AMD) Nairobi (NBO) AI 1919 2 Air India.

Air India have changed the flight schedules to Kenya, I have still not been informed or contacted by Air India regarding the same. The local Air India Agent in Nairobi could not help me either. As per the new schedule there is no flight on the 19th June 2022. I am still wondering when the airline will officially inform me the change of flights as they have still not done so.

We have to attend a function in Delhi on the 20Th June 2022. With the above change in schedule, I will not be able to reach in time for the function. As the next closest flight is on the 20th June 2022 reaching Delhi on the 21th June 2022, which is no good for me. The earlier flight is on the 15th June 2022 which is too early to reach Delhi.

I myself was joining my family of the 24Th to Ahmedabad and returning as a family of the 6th July.

as per your email you cannot cancel via email, so I had to call your international phone line to cancel the same.

I have managed to cancel the above 3 Tickets, 2 will be refunded fully as the problem was from Air india which changed its schedule, FOR PNR HJORR I am charged cancellation fees, I want to refute the charge, as a family we want to travel back from India to Kenya TOGETHER. Since I have to arrange with other airline for travel for my rest of the family, I cannot travel back without them. So I have to get the same travel arrangement as them.

Air India should not charge me for cancellation of my ticket, if the airline had not changed its schedules, then we were all comfortable traveling back together,

Secondly if you are to charge me for the cancellation, then what further compensation will you give me for the other 2 tickets that I have to cancel due to changes of schedule from your side.

Since you want to charge me for my cancellation, then I want a compensation from your side in change in schedule in your flight days.

Please I want to escalate this issue further, please if you cannot help me then I need assistance as to how I can escalate this matter to the right person.

Hoping for a reply at the earliest.

Thanking you

Mehul shah

Hi
Don’t know who to contact to get the compensation for buying overpriced tickets on the same day to come back to London on time as air India cancelled our flight at last minute and budget air didn’t provide us any tickets to comeback. I wrote to both budget air and air India. They don’t want to provide any refund or any compensation. Don’t know what to do so found this email id to contact u directly to complain again an aviation company.
Please help us out.
Also forwarding you my old tickets which got cancelled and the new tickets which we bought on 17th April 2022 to come back.
Air India and budget air tortured us very badly and gave us so much stress .
I am smita dutta, residents o[censored]k now. Me my husband abhishek kabra and son 10 year old atul kabra traveled from London to Calcutta on 26th March 2022 and was coming back on 17th April 2022 without prior notice and we didn’t have any tickets when we arrived to airport so we bought new costly tickets as we didn’t have any option and we had to resume work.
Now I don’t know how to get our money back from air India. Also budget air not ready to help us get our money back from air India.
I want air India to pay us back for the last minute tickets we bought because they cancelled our flight at the last minute

I had booked an Air india ticket and cancelled it on the same day in march, 2022. However it has been several months since that and i have yet not received my ticket refund. I have raised several complaints to air india officials and even filed my grievance over their website and also emailed them, but i have not received my refund yet. Even after being promised refund several times, they have not yet processed my refund.

I Snehal Modi, My son travel from USA Chicago to Mumbai, E-ticket Number :[protected], Booking reference : 1V08YB, Airline : AI66BQWX date of issued 09.06.2022. Travelling 14.06.2022 AI office Chicago had issued boarding pass from Chicago to Delhi and Inform him to that Delhi AI issue boarding pass from Delhi to Mumbai, On arrival of Delhi dated 15.06.2022 AI Delhi has not issued boarding pass for Delhi to Mumbai and Inform him to BUY...

I booked the ticket using airindia website and air india call center changed the flight and once they booked with wrong dates in connecting flights. It took around 10days with multiple calls/emails/twitter tweeks for them to fix it. I reached out to them for adding an infant call center guy said infant can be added at airport counter, I went to airport twice and they said they dont have option to give ticket and asked me to reach out to reservations.[protected]@airindia.in, I sent email from two days no response from them and in twitter support again saying that I booked the ticket via agent. AirIndia software sucks, worse customer service without having knowledge of flights/timings and wasting customers time.

My travel is approaching and not sure who can help on this regard. May be they are thinking they are doing free service to people based on the behavior of the agent in airport I feel like that as he is not ready to talk only.

It's been ~1 month since the refund was initiated ~4 months past travel date. But until now I have not credited the refund amount.

feedback WB-IHYD[protected] by [protected]@airindia.in

Calling customer service agents no proper response ...

I have called the call centre many times to reschedule my flight, but no one is able to change it. They keep on disconnecting my call. Nobody has answers. everyone keeps on saying i have changed many times so i cannot change it now. But last time when i called and asked for changes, the agent said he cannot give me 20 july 2022 booking because of some migration issue. He asked me to call again to make changes. I have been calling since yesterday but no one is helping. I was also asked to goto ticket office in delhi. I even went there, but then they asked me to goto airport. Then I went to the airport. But again now they are saying I have to write an email or goto ticket office. Neither the ticket office nor the airport is near my house.
And to be clear, I am not here for vacation, my father is serious and hospitalized since 21 march 2022. That is the reason I made changes with my dates. And The flight scheduled on 16 june 2022 was not decided by me, your agent said to book currently on this date and later call again to make changes.

My Name is Zone Joseph a resident o[censored]AE under resident visa status. I had booked ticket in Air India on 28 May 2022 along with my family from Dubai International Airport to Calicut International Airport to be on board at 14.45. Booking ref: HG30N.
I was travelling for the purpose of an emergency meeting in Bangalore which was supposed to be held with our company group CFO on 30th May 2022, Monday and was planning to travel from Calicut to Bangalore on 29th evening after dropping my family back at home.

We had reached Airport at around 12 PM and while presented for Boarding Pass, the counter issued boarding pass for my wife and two children (7 yrs. and 3 yrs.) but not for me saying that there is a message in their system "DO NOT BORAD" and according to them it was from the UAE immigration dept, and I was asked to go to the dept and clear the travel ban. Immediately by letting my family to pass through the immigration for travelling I visited the immigration dept at DXB terminal 1 and they checked my passport and said, "there are no such ban on my name". I also checked with the Police Station inside the Airport and was told the same thing. (Also, there was no chance of such ban in my knowledge as well). I went back to the Air India counter and updated them about the same. Then I was asked to go to the Air India office at the terminal and met a lady staff there. According to her there was nothing doable from their side as this is from immigration dept and had to be cleared from dept side to let me in for travel. Also was told that I won’t get enough details from the terminal immigration dept and should go to the main immigration dept (which is at terminal 3). And I did so. The result was same, after checking my passport and Emirates ID, they said the same thing that there is no such ban initiated by the dept. By the time I reached back to the DXB terminal 1 at the Air India counter, it was closed and went to the Air India office who sent me to the Immigration dept. I was told now nothing can be done and I won’t be able to travel on the same flight. I was truly like a lost man there and somehow had to convince my family, over the phone call, that they must travel alone. I was worried about them as my wife had to handle along my small kids and the 3 baggage's at the destination.

After the scheduled flight was departed, I went to the Air India office in Al Fahidi, Dubai and explained what happened and was simply opened their hand saying nothing can be done and refund is possible subject to the T&C as normal and "if" I require they could reschedule the ticket at "my own risk" and by paying the additional reschedule fee. I still tried for rescheduling the ticket but was able to get the ticket for 30th May 2022 at the same time 14.45 hrs also paid AED 560 more for this ticket. Ticket No: 098 [protected] with booking ref: RLWZ8H.

On 30th May 2022 I went to the Airport (DXB terminal 1) at Air India counter, and the situation was same, and I was sent to another counter where a gentle man heard me about the issue and told that he will sent a mail to the dept and update if any progress and was asked to wait. After about 30 mnts he told me that he has received the reply from the relevant authority/ dept to override the message and issue the Boarding Pass. Though I asked for a copy of the mail, I was not allotted for the same. Eventually, without any further issues I was able to travel to CCJ on 30 May 2022.

Bottom line of my complaint is - I would really want to know what the issue on my passport for such a travel ban was and where exactly the origin was and who is responsible for that. Also, the way it was solved on 30th May (within 30 mnts or so) could have been initiated by the Airline team on 28th May and avoid such mental and professional losses I had along with the financial loss of reschedule charges and other local travel charges.

I would request for a detailed enquiry in this and support for the compensatory measures for my mental, professional and financial losses, from whoever responsible for.

Kind Regards,

Zone Joseph

Dear Sir / Madam,

I am writing to you to raise an issue about: Airlines

The issue that I have experienced was:
Amount was deducted from my bank account but ticket not issue and booking was made on 2nd June 2022 for the departure date of 7th June 2022 from imphal to delhi on AI890 Flight for 14:20hrs that was also in combined booking for two passenger as an amount of Rs10126
Name KHULLAKPAM SHAHJAHAN
Name S MANGKHOTUAN
And also one individual booking for the passenger S MANGKHOTUAN was made on 3rd June 2022 on the same flight AI890 same departure date 07 June 2022 same time 14:20hrs an of of Rs5063 was deducted from my bank account but ticket not issue...so please refund my amount otherwise I will complaint to the related authorities and also to the cybercrime also along with an FIR CASE amount was paid to the air india billdesk
Registered email [protected]@gmail.com
Phone number [protected]
Flight number AI890
DEPARTURE DATE AND TIME :07/06/22
BOOKING DATE: 02/06/22 AND 03/06/22
AND AFTER THIS I MADE TWO ANOTHER BOOKING SEPARATELY FOR THIS SAME PASSENGER WHICH I GOT CONFIRMED BUT ANOTHER THREE BOOKINGS WERE NOT CONFIRMED AFTER DEDUCTNG THE AMOUNT FROM MY ACCOUNT SO PLEASE REFUND THE AMOUNT AS SOON AS POSSIBLE

It occurred on:[protected]

This meant that
Amount was deducted from my bank account but ticket not issue and booking was made on 2nd June 2022 for the departure date of 7th June 2022 from imphal to delhi on AI890 Flight for 14:20hrs that was also in combined booking for two passenger as an amount of Rs10126
Name KHULLAKPAM SHAHJAHAN
Name S MANGKHOTUAN
And also one individual booking for the passenger S MANGKHOTUAN was made on 3rd June 2022 on the same flight AI890 same departure date 07 June 2022 same time 14:20hrs an of of Rs5063 was deducted from my bank account but ticket not issue...so please refund my amount otherwise I will complaint to the related authorities and also to the cybercrime also along with an FIR CASE amount was paid to the air india billdesk
Registered email [protected]@gmail.com
Phone number [protected]
Flight number AI890
DEPARTURE DATE AND TIME :07/06/22
BOOKING DATE: 02/06/22 AND 03/06/22
AND AFTER THIS I MADE TWO ANOTHER BOOKING SEPARATELY FOR THIS SAME PASSENGER WHICH I GOT CONFIRMED BUT ANOTHER THREE BOOKINGS WERE NOT CONFIRMED AFTER DEDUCTNG THE AMOUNT FROM MY ACCOUNT SO PLEASE REFUND THE AMOUNT AS SOON AS POSSIBLE ... whenever I contact to the air india customer support team they keep on lying that you will get your refund within 1 day, 2days, 3 days this and that so please look after into this matter otherwise I'll tell out to the social media bplatform also and will also complaint to the high authority department as it's just like an illegal

Please refund my amount

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

KHULLAKPAM SHAHJAHAN

Booking reference and/or flight number AI890


YAIRIPOK CHANGAMDABI MAYAI LEIKAI, YAIRIPOK CHANGAMDABI MAYAI LEIKAI
IMP MANI
795149
Rs 10126 was deducted on 02/06/22
Time of transaction 09:52am
Rs 5063 was deducted on 03/06/22
Time of transaction 05:27pm

From last days onwords i am trying do the payment, for mil tickets, we are actually planning to move her ticket from sep 25 to aug 19, last 4 days onwords payment links not working, please help us to do the payment,

Here is my email id : [protected]@gmail.com

Dear Sir / Ma`am

I have booked ticket using Air India portal with Air India with PNR - YZ62G and Ticket Number[protected] & 986 for my parents . The Outbound flight from USA to India was cancelled by Air India due 5G implementation in USA but while refunding Air India deducted Cancellation and No Show Charge from me, and only refunded $ 100 USD against the expected $ 1250 USD

Passenger Name - SHOBHA KUMARI & KAUSHAL KISHORE SHARMA

Date Dep Time From To Flight No. Dep

Terminal Airline
08 Dec 2021 19:10 hrs Patna (PAT) Delhi (DEL) AI 416 Air India
09 Dec 2021 02:25 hrs Delhi (DEL) New York (EWR) AI 105 3 Air India
20 Jan 2022 11:15 hrs New York (EWR) Delhi (DEL) AI 106 B Air India (Cancelled by Air India)
21 Jan 2022 16:45 hrs Delhi (DEL) Patna (PAT) AI 415 3 Air India (Cancelled by Air India)

I have reached out to Air India Customer Care / Call center multiple time but there is no response.

Feedback form number
WB-IEWR[protected] dated Feb 19, 2022
WB-IEWR[protected] dated Feb 01, 2022

Compliant Number[protected] Dated Feb 23, 2022

Follow up call and call back request on Mar 14, 2022 (I was told that I will get a call back in 24 Hrs)

Follow up call request on Mar 17, 2022 request to escalate and spoke to escalation team. Rishabh from Refund team

Spoke to Manshi from customer support on Mar 26, 2022

Total - Ticket Cost - INR 181, 964 ( $ 2, 500)

Refunded only $ 100

Expected Return - $ 1, 250

Please help

Email - [protected]@gmail.com
Cell[protected]

Regards
Nitin

I ve received 2 Toilet bowl brushes with holders but the colour is green n get and there is no wall mount as shown in the advertisement. I had ordered pink color but this color is not to my liking also there is no wall mount

Myself Mrs Nasim Memon. I was supposed to travel Mumbai to Raipur today by AI0651 and my Booking ID was EMT99860666.I reached airport today at 8.15 am, 30 minutes before closing of checkin counter but due to long long queues I couldn’t manage to reach the counter in time as other passengers didn’t allow me to move ahead before them. When I reached the checkin counter in my turn, the attendant told that its closed. I nomore could fly then....

Myself Mrs Nasim Memon, I was supposed to travel today in AI0651 and my booking id was EMT99860666. I reached the airport at 8.15 and stood in a long long queue in front of Air India check -in counter at 8.15am. I was not being allowed to move forward to check-in counter, as there were several other passengers ahead of me.When my turn came at the counter, I was told by the attendant in check in counter that it’s closed at 8.50 am and I can board nomore now, My ticket was worth 7000rs, I begged the officers there to allow me to board but they refused.Then I saw an officer allowing another woman passenger along with her son to board after the check in counter was closed. I saw clear partiality today, Then a senior ma’am of Air India, at H tower told me that I can also fly as I had the web checkin done and had the boarding pass.By that time it was 9.30am, I ran towards my flight at 40B carrying my check in n luggages n hand bag but it was late and there was no staff at 40B then. Overall I had a horrific experience today and I was physically n mentally hurt today. I ask for compensation of my loss.I found the staffs behaviour to be very rude instead of being cooperative n understandable.The incident that took place in Mumbai airport with me is very well captured in CCTV footages, please see the footages of checkin counter, of H tower, of 40B.Please provide me full compensation of my loss today

I tried to reschedule my dates of travel over 2 days before travel by repeated attempts via Air India call centre and via online chat on the website. However, every time I was told that the server is down and they could not change my dates. The Booking reference is R5LWKQ (changed from JVW0C) and e-ticket number is[protected].

I am very much frustrated and disappointed by the whole matter. The airlines should redress the issue and reimburse my costs as I shall have to buy a new ticket for my travel.

I may inform you that I had booked the tickets from your official website to travel from Delhi to Mumbai on 07.06.2022 and a return ticket from Mumbai to Delhi on 12.06.2022. Both the tickets were issued to me on your website itself and sent to me on my email as well as my father’s email. Subsequently, due to some change in my schedule at Bombay, I had to get my return ticket from Mumbai to Delhi changed and paid both – the date change charges as well as the difference in the fare. The PNR remained unchanged as I had paid the date change charges on the same ticket which was issued to me for 12.06.2022. My PNR was ‘RM5XY4’ and my Delhi to Mumbai ticket for[protected] remained unchanged. A copy of the tickets issued to me by Air India is enclosed as Enclosure A.
It is pertinent to mention here that the aforesaid tickets were booked in my name, that is to say, under the name of Ms. VatsalaSingh and I had paid the total amount for the aforesaid tickets which were booked from your official website. But to my utter shock and dismay, when I reached the Indira Gandhi International Airport, Delhi (Terminal 3) on the morning of 07.06.2022 at about 7:30 am for catching my flight booked with Air India from Delhi to Mumbai, I was informed at the check-in counter by the dealing executive that their system was not showing any ticket against my PNR from Delhi to Mumbai. I immediately showed her the tickets sent by Air India on my email but she refused to budge from her arrogant and rude stand that since the system was not showing a ticket against her PNR, she could not do anything. I showed her from the website as well that on putting my PNR, my tickets for both ways were clearly reflecting but she refused to acknowledge that as well, and very rudely and impolitely asked me to go to the ‘Reservations’ counter of Air India at the airport itself. I had no other option but to head to the said ‘Reservation’ counter. But there also, instead of getting any help, I was told very rudely and arrogantly that I may have purchased the ticket, but since it was not showing on the system, I cannot board the said flight. I was in tears and requested the executive to accomodate me on another Air India flight apart from this one. On this, I got an extremely rude reply that the earliest flight which can be given to me was at 8pm, and nothing could be done before that. I must inform you that in my entire life, even though I am a very frequent traveller, I have never ever been confronted with such rude and rough behaviour despite having a valid ticket and making all payments by a credit card while purchasing these tickets. I am enclosing for your kind perusal all the relevant documents (Enclosure B) which would show the fact that despite being a bonafide purchaser of valid tickets, I was deliberately and maliciously stopped from boarding the plane on 07.06.2022 by the dealing staff of Air India (AI 865) in the most uncivilised and illegal manner.
I may also bring to your notice that after receiving the aforesaid treatment from the Air India staff, I was left with no other option but to purchase a new ticket from Air Vistara, (Enclosure C) which cost me an additional sum of Rs. 8000 plus and it was only subsequent to that, that I was able to travel and attend a very serious meeting in Mumbai which otherwise I would have surely missed thereby affecting my career for no fault of mine. I am enclosing my ticket as well as boarding pass for your kind perusal which would show not only the additional sum that I had to incur but also the mental and physical harassment that I had to face by running from pillar to post to get my validly purchased ticket from Air India accepted by them, but I failed due to their unfriendly, arrogant and ill-mannered behaviour.
It is important to bring to your notice that a perusal of the contents raised in the aforesaid paragraphs would clearly reflect to you the pathetic and uncivilisedbehaviour of your staff at the Indira Gandhi International Airport, Delhi (Terminal 3) in dealing with a passenger who had not only purchased valid tickets for her travel but had also been sent these tickets on her email as well as her father’s email by Air India itself since these tickets were booked on the official Air India website. Therefore, I would request you to take this complaint very seriously and initiate appropriate actions against all those persons who are responsible for meting such horrendous treatment to me for no fault of mine. The video recordings at the airport would show my plight on that dreadful day, that is 07.06.2022. I am sure that not only will you take legal and appropriate action, but would also ensure that such behaviour and arrogance is not meted out to any other passenger in the future.
In the aforesaid facts and circumstances, I also call upon you to refund my entire amount for the said flight along with an apology letter and assurance that such a thing will never occur in the future. The compensation would also include the amount of Rs. 8, 000 plus incurred by me in buying a fresh ticket from Vistara Airlines for travelling from Delhi to Mumbai on 07.06.2022 despite having a valid ticket for Air India flight AI 865 scheduled to fly at 10 am from Delhi to Mumbai on the same day.I also call upon you to compensate me appropriately for being treated in such an inhuman, uncivilised and arrogant manner failing whichI will be constrained to take legal (both civil and criminal) action against Air India as well as the concerned staff in accordance with law.
Kindly treat this complaint as most urgent and after taking appropriate action and instructing for refund of my entire amount along with adequate compensation, inform me of the action taken and instruction given with regard to what has been stated herein above.

Thanking you,
Vatsala Singh
(Aggrieved Passenger)