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Air India Complaints & Reviews

www.airindia.com

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Updated: Apr 21, 2025

Complaints 3170

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295

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Mentally harassment

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Delayed Baggage Issue on DXB-BOM Flight : Dec-02-2023

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Fake job offer letter

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Air india airlines fraud hr - mohit sharma

non availability certificate

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

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Booking id NN2BH3E0P8ESB2QU5148- Flight has been rescheduled and i cannot travel due to changes in flight's timing as i have a connecting flight from sydney to melbourne, hence i require cancellation of my flight on the basis of reschedule done by the flight...

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Date: September 3rd, 2023

Itenary:
Mumbai to Delhi - Air India AI888
Delhi to Kuala Lumpur - AirAsiaX D7183
Kuala Lumpur to Perth - AirAsiaX D7234

My initial flight to Delhi from Mumbai by Air India was delayed by 1.5 hours due to which I missed my connecting flight. I was denied boarding.

Since I had a work assignment, I had to immediately book another flight from another...

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Myself Megha had PNR 4HVFS8, I booked flight ticket from new york to delhi both side, While returing, I removed my infant from my PNR from delhi to new york, I called airindia to remove it and they told me to call to my travel agency to remove because they booked it. My agency just removed infant from PNR, i reached airport and Air india said, they cannot allow me without paying extra charge because when I removed infant my class changed...

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I HAD EMAILED TO GST CUSTOMER SUPPORT MAIL ID [protected]@airindia.com for providing GST invoice for my journey from Delhi to Bhopal and return but till date nothing has been provided
my details are
E-TICKET NO [protected] PNR NO 6ABH5U FROM DELHI TO BHOPAL FLIGHT NO AI 435 DT. 03/10/2023
AND E-TICKET NO [protected] PNR NO 6R5TQZ FROM BHOPAL TO DELHI FLIGHT NO AI 436 DT. 06/10/2023...

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Dear AI,

I was unable to travel to the Punjab since 2019 due to the covid lock down and other commitments and was really looking forward to my Journey (BHX to ATQ via DEL) bearing in mind that TATA (who originally created Air India) took over AI operations in Jan 2022. However, I was disappointed with the experience, particularly the DEL to ATQ leg. The journey started well enough with a smooth check in and security clearance...

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Address: 11395 MADERLANE

WE ARE CANADIAN CITIZEN -Airline, , PNR - 5E2BDZ-..Ticket no..[protected]&[protected]..- MY -, We booked AI 186 Van to Dli on 23rd Sept., and paid to reserve seats,
At the time of check in we requested to upgrade on payment but were told ALL FULL,
after boarding my seat was broken and it took the staff 90 minutes to discuss with seniormost person Aditya and offered one seat no 53 E, despite our repeated requests to upgrade...

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Address: Sansad marg delhi

Website: airindiacareer.info

Dear sir/ma'am
Please do action in air India fake job offer latter people's against I have lost my lot of money...

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Dear sir/ma'am
Please do action in air India fake job offer latter people's against . Recently I have lost my lot of money 😭...

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Address: Air India www.airindia.com Kaiserstr. 11 · 60311 Frankfurt am Main

Good afternoon,

I landed in Frankfurt Germany on 6.10.23 with Air India 121 from New Delhi.

Unfortunately, my suitcase has not arrived respectively I did not get them.
Nobody from AI Frankfurt helped me -nobody was available. I have try to call to Air India Frankfurt, whithout success. No email could be send - all have been rejected. no Fax was possible.
I am very disapointed - I try since Friday...

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Address: Rocklin, CA

Hi Sir,

I have booked the flight from SFO to Chennai on 19th Aug 2023 and the return flight from Chennai to SFO on 23rd Sep 2023.

Please refer the below reference.

PASSENGER: VENKATARAMA ANBARASAN MR
BOOKING REFERENCE: KVWD8Q
TICKET NUMBER: 098 [protected]
Ticket Booked amount - $924.71
Date of issue: 12 Jan 2023

My return flight # AI553 (from 23rd Sep...

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Address: 17 Dashera Maidan, Behind Bank of India, Ujjain, MP

I was travelling from USA (ORD, Chicago) to INDIA (DEL, New Delhi) on 3rd of October, 2023 via Air India aircraft 77W and my VIP luggage (black) was broken in the process of transit. Also the TV's in the flight were not working due to which the passengers were provided with magazines, henceforth there was no other source of entertainment. Also, the charger sockets were not functioning. Overall my journey with the Air India was very poor and...

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Address: B-5/33 S J Encl

I travelled through Air India from Mumbai to Delhi and Return on 8th Sept 2023 (Flt AI 0806) and 18th Sept 2023 (FltAI0441). My Flying return no. is AI[protected]. My Booking Reference no. was TMNDIH.

As my mail account '[protected]@hotmail.com' was full, the flight ticket mail bounced back and now it is not available to me.

I request you to kindly provide me the Air Ticket for 'TMNDIH' on my mail ID dgm.[protected]@gmail.com,...

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Address: Air India, Lodon

Website: www.airindia.com/in/en/contact-us/customer-support-portal/queries.html

See the complaint reference on website - submitted on 30th Aug. No response etc. This is for business class customer, which we will never travel with them again....

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Dear sir,

With a grief heart i would like to bring your notice that i had a bad, saddened & harrasing experience in abu dhabi airport on the 25th, Morning AIR INDIA flight to mumbai,[protected]

The air india ground staff Mr Jacob at abu dhabi airport was really arrogant, rude and inappropriative in his behavior, he had an ego issue which made me feel humiliated in front of the other people although i had already...

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My issue: For my flight with AirIndia PNR UVN7C9 I had four legs. Onward was ORD to DEL and DEL to BLR in late August. And return is BLR to DEL and DEL to ORD starting tomorrow. All 4 legs are on the same ticket. I took the flight from ORD to DEL and missed the flight from DEL to BLR during my onward journey due to bag delay. Now, they won't let me web check in to my return flight BLR to DEL + DEL to ORD. They said because I missed the previous...

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Good Afternoon,

Kindly note that I booked a ticket Mumbai – Doha – Mumbai dated 30 June 2023, after I purchased the ticket, I found that the return ticket not direct flight. Then I called the call center in India and request the change to direct flight and the customer representative notify the followings:

1. For the modification of existing booking require Rs. 4, 900+ and
2. For cancellation within...

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My children arrived at the London Heathrow airport on the 16th of July ready to check in to their return flights to Australia. there were both there within the 3 hrs of checkin, waiting in line and then when their turn came they discovered they had lost their passports and the bag that they were in. Panicking, the tried to find the number of the taxi that dropped them, didn't know what to do. thankfully The taxi returned with the belongings...

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Fligth AI381 from Singapore to Delhi on 9 Sept 2023. 00.15 AM flight cancelled, and was left stranded by Air India for 8 hours at Singapore airport with water, food nor information on what to do. In the end had to book myself on another flight. To end this terrible performance, my luggage was lost and I am still waiting for my luggage more than 24 hour later. To date, nobody from Air India has even attempted to reach out. Katj...

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I am Vishnu Hareendran and my flight ticket was from Trivandrum (TRV)- Milan (MXP) via Delhi (DEL) on 3rd of september 2023. After getting the boarding pass from Trivandrum I get inside the flight and due to some technical problem before takeoff, flight got cancelled. As a matter of fact, airlines arranged a flight after 2 days and thereby I couldn't join my company on the right time and I missed an important meeting which leads to a black...

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Address: Airlines house, 113 Gurudwara Rakabganj road Sansad marg area, New Delhi 110001.i

Website: Www.airindiacareer.com

This incident took place a few days. One girl called me to said Are you apply for air india job then I said yes. She is named divya Aggrawal. She said send some documents for verification and send. Then she message me congratulations you are selected send the money Rs. 2550 for registration charge. After that I saw joining letter I was totally fake. There are two girls first one is a Divya Aggrawal and second one is Tanisha Rathore and I...

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