Air India Complaints & Reviews

Since closure of city office in various centers it has become very difficult to make any changes in booking. Web site says my ticket can not be altered for departure date on line and that I must contact customer care. Customer care when connected says they have sent link to mansge booking, Manage booking says ticket in question can not be amended for departure date on nie and we need to phone customer care.

What a vicious circle!!!

PNR: KLJHLF

I am trying to re arrange departure date from 10/04/2024 to 11/03/2024 but web site Manage your booking says this change can not be done on website and that I need to contact customer care/services. There is no email address and phone nbr only gives recorded information with sms for link and the link says amendment can not be done on line.
I am in Vadodara where city office has been closed. At the airport they ask to phone and that phone gives link per sms to manage booking, This is a vicious circle and BAD FOR CUSTOMERS OF AIR INDIA.
Air India this way is doing BAD customer service as if they dont care for customers. I am British passport holder but on holidays in Vadodara Gujarat India and experiencing this problem and hence complaint.

Good morning,
I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get the refund which was due to me on that day ie 28 Aug 23. I asked her if I'll get any confirmation mail regarding it but was told no it will be in the system and I just need to call and give the PNR reference. In Dec 23 when I called the customer care to use the tkt I was told that no such provision exists. I was really shocked to hear this and sent a query immediately but haven't received any response. kindly look into the matter and resolve at the earliest.
Thanks Rashmi Jha
(FF no[protected]
Mob [protected]/ [protected]

I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get the refund which was due to me on that day ie 28 Aug 23. I asked her if I'll get any confirmation mail regarding it but was told no it will be in the system and I just need to call and give the PNR reference. In Dec 23 when I called the customer care to use the tkt I was told that no such provision exists. I was really shocked to hear this and sent a query immediately but haven't received any response. kindly look into the matter and resolve at the earliest. Thanks Rashmi Jha(FF no[protected] Mob [protected]/ [protected]

Hi Team,

On6th January while travelling from Mumbai to Delhi PNR for the same is 65AZ5V .
I have already reached at the airport on time however when my time came to weigh the check in baggage at counter ground staff has denied to take the same saying boarding has started we could not take and you have to lose the flight and rebooked the same from Indigo Airlines wherein for the same que Indigo took only 15 minutes for baggage clearance as compare to Air India who took more than 45 minutes for the same que due to very very slow staff, un-supportive ground staff also we have made the request to arrange the alternate however couple of supervisors such a rude they did not look even and didnt tried anything just said in no we cant do anything for you. Also none of the ground staff even made the priority baggage check in announcement for this at airport baggage counter.

Also when travelling on 14th Janaury from Delhi to Mumbai with PNR 65C6WG i have reached airport pretty much on time around at 4.30PM i have reached however my flight departure time was 7.10PM on this day we have been mentally and physically harrased by Air India at airport on 15h Janaury around at 4.30AM in morning after waiting around 12 hours we have been told our flight got cancelled my wife has to suffered from medical emergency. However none of the arrangements were done by Air India at airport neither for most importantly water and food they could have arranged as Indigo airline arranged for their customer but Air India did not even offered Water & food also due to which we have to suffered physically and mentally at airport which caused us physical as well as mental sickness cause of Air India's zero management on refreshments to us.

Considering above two I just need a justice in refund of these two tickets along with some extra benefits as I have suffered a lot cause of Airlines negligence, rude staff and irresponsible behavior at airports.

I took flight AI382 from Delhi to Singapore yesterday. I was seated in Biz class 2F
The flight was delayed by over 5 hrs on the tarmac with POOR communication from rge Airlines and from the ground staff.
The pilots were nowhere to be seen.
How can Air India board passengers without the presence of any pilots?
Why was food not served to business class passengers for more than 4 hours
Why were passengers left stranded on the ground for more than 4 hours ( international max stranded time) against their Will.
Whilst the aircrew tried their best to communicate they were not being responded to to keep the passengers calm.

Subject: Formal Notice of Compensation Claim for Breach of Contract and Negligence

Dear Air India Customer Service,

I am writing to formally express my profound disappointment and frustration with the egregiously deficient level of service I endured during my recent business class trip from London Heathrow (LHR) to Silchar (IXS), departing on the 11th of December and returning on the 18th of December.

Despite being aware of layovers, the shocking lack of assistance and care provided to transit passengers, especially those with young children, amounts to a clear breach of contract and negligence on the part of Air India.

Upon inquiring about the 10-hour stopover in Mumbai and the subsequent 6-hour stopover in Kolkata (CCU), I faced consistent redirection between telephone customer service and check-in personnel. To my dismay, I was informed at Heathrow that the airline does not provide hotel accommodations, and any assistance should be sought from ground staff in Mumbai.

Upon arriving in Mumbai after a 9-hour flight, I approached the ground staff for assistance, only to be informed that no support could be provided, leaving me and my two young children stranded in the airport for the entirety of the 10-hour layover. Despite being a business class passenger, I was appalled to learn that lounge access was denied for over 3 hours, and for the remaining 7 hours, I was left to wander the airport without the option to leave.

This lack of communication and inadequate support persisted upon reaching Kolkata at midnight. Ground staff insisted they couldn't help and even suggested that I pay for a dormitory bed at my own expense. After much insistence, I was begrudgingly offered lounge access, only to be informed that the lounge would close at 3 am, necessitating another relocation.

Given the undeniable breach of contractual obligations and the negligence displayed throughout my journey, I hereby formally request compensation for the distress, inconvenience, and violation of contractual terms. This experience not only fell significantly short of the agreed-upon standard of service but also resulted in tangible harm to my travel experience and well-being.

I insist on a thorough investigation into this matter and expect a prompt and detailed response outlining the compensation process. Failure to address this matter adequately may necessitate legal action to recover damages and hold Air India accountable for its contractual breaches and negligent conduct.

Sincerely,
Sipra deb

Kindly advise whether my parcel EO[protected]IN sent by India Speed Post through AI 165/111 is lying in Air India godown/ warehouse in London Airport ( Heathrow) since 7/11/2023 . If yes, kindly ensure it is delivered quickly to UK Mail Service. You may like to advise Air India to fix staff accountability for the negligence on the part of their personnel
Prakash Chandra Sahoo
Regional Director Reserve Bank of India

I received an email that my flight AI986 on 30th Nov 2023 has been delayed, and the new time was 12:35 instead of 22:30. I was at the airport at 9:30 where the check-in counter staff told me that all my 5 tickets were (exchanged) not available in their system. They asked me to call Air India or MMT, but both blamed each other. We tried to meet the staff of Air India there she tried to help us as well but she gave similar information. We left...

Dear Consumer Complaint Forum,

I hope this message finds you well. My name is Rishabh Upadhyay, and I am writing to submit a formal complaint regarding a recent travel experience with Air India. I believe my situation requires immediate attention and resolution.

On November 29th, 2023, I took an Air India flight from Milan Malpensa Airport (MXP) to Mumbai. Unfortunately, upon arriving at Mumbai's Chhatrapati Shivaji Maharaj International Airport by AI 865 on November 30th, I encountered a significant issue – my checked baggage did not arrive with me.

I promptly approached the airport staff in Mumbai to report the missing baggage, and they assured me that my bags would be sent to my destination promptly. However, it has now been over 24 hours since I reported the issue, and I have received neither an update on the whereabouts of my luggage nor any assistance from the airline. To make matters worse, my attempts to contact the airline via phone have gone unanswered, leaving me feeling stranded and helpless.

I am reaching out to your esteemed forum to seek assistance in resolving this matter urgently. The prolonged delay in locating and delivering my baggage has caused significant inconvenience and distress during my travels. I implore you to intervene on my behalf and help expedite the process of locating and delivering my missing luggage.

I kindly request that you initiate an investigation into this incident and facilitate communication between Air India and myself to ensure the swift resolution of this issue. My main concern is the safe and prompt return of my belongings and more importantly my documents and medicines.

Please do not hesitate to reach out to me for any additional information or documentation required to assist with the investigation.

I am grateful for your prompt attention to this matter and look forward to a swift resolution. Thank you for your assistance in this challenging situation.

Sincerely,
Rishabh Upadhyay

It's been a month we are waiting for refund for flights that were rescheduled by you. and you offered to cancel free of cost. we are calling customer care daily with no response no action. we spend hours of our time trying to connect to the supervisor finally speaking to one named "Shubham" who promised to help and get back with a status, but it's been 3 days no call back.
there are 9 tickets cancelled but seems like Air India is not bothered about customers.
Case number 00846656, 00836198.

Myself and my husband booked tickets with Air India paying the full amount of £1341.43. However this was cancelled by Air India and was told we would get our money back. so far we have received £552.77 and are still awaiting £788.66. could you please let us know when we will get this back. we have always travelled with Air India and have never had a problem before.

thank you

Travel Date 16.11.2023, Bus No TN 93 D 8713. Air India Bus, from Tiruppur to Rameswaram
Ticket was booked for AC bus but travelled in Non AC bus that too driver used aboused word and trethened me to cancel the ticket, and asked to get down from bus due to low bookings, Air India is One of the most dangerous and unsafe bus to travel...look into this and need justice and apologize from concern. Driver used very bad words in front of Ladies and kids, how these persons are permitted. Please take up and requesting not to book tickets with Air India Bus,

I would like to formally document the frustration I endured due to Air India's apparent disregard for passenger comfort. Being a frequent Air India traveler, I find myself disheartened by the airline's operational practices.

My ticket for the November 9, 2023, 762 flight from Delhi to Kolkata was in the Business Class. However, just one hour prior to the flight, I received a call from Air India, alerting me to an aircraft change that now designated the entire flight as Economy Class. It is imperative that such crucial information should have been communicated to passengers at the time of booking, especially since I had paid for a Business Class ticket, only to be unexpectedly moved to Economy. I was given assurance that I would receive a refund for the fare difference, though I remain puzzled as to the method used to determine this difference.

My initial hopes of improved services with Air India after its acquisition by Tata have been dashed by this incident. Consequently, I intend to reduce my reliance on Air India for future travel as much as possible.

Dear sir,

I travel from Kuwait to Mumbai to Lucknow connecting flight on 27 & 28 october 2023

But my baggage not received in Lucknow

Please write my complaint to find my luggage.

Please take action as soon possible.

Name. :- ROHIT KUMAR

ETKT NO. :- [protected], [protected]

PNR NO. :- VHIL4G

FlIGHT NO. :- KWI TO BOM (AI 990), 27 OCT 2023

BOM TO LKO ( AI 625), 28 OCT 2023

CONTACT NO.:- +91 [protected], [protected]

:- +[protected], +[protected]

Dear sir,

I travel from Kuwait to Mumbai to Lucknow connecting flight on 27 & 28 october 2023
I also call in airport office but no reaponse

But my baggage not received in Lucknow

Please write my complaint to find my luggage.

Please take action as soon possible.

Name. :- ROHIT KUMAR

ETKT NO. :- [protected], [protected]

PNR NO. :- VHIL4G

FlIGHT NO. :- KWI TO BOM (AI 990), 27 OCT 2023

BOM TO LKO ( AI 625), 28 OCT 2023

CONTACT NO.:- +91 [protected], [protected]

:- +[protected], +[protected]

AI 309

Melbourne to new delhi, date of journey is 25th jan 2024.
Booking id NN2BH3E0P8ESB2QU5148- Flight has been rescheduled and i cannot travel due to changes in flight's timing as i have a connecting flight from sydney to melbourne, hence i require cancellation of my flight on the basis of reschedule done by the flight.

Despite paying extra to cover cancellation and date change, still when air lines reschedules then makemytrip.com does not support date change policy, hence a person is only left with the option to cancel the current flight and request for refund while a cheaper option of changing dates is null and void.

Booking id NN2BH3E0P8ESB2QU5148- Flight has been rescheduled and i cannot travel due to changes in flight's timing as i have a connecting flight from sydney to melbourne, hence i require cancellation of my flight on the basis of reschedule done by the flight

Date: September 3rd, 2023

Itenary:
Mumbai to Delhi - Air India AI888
Delhi to Kuala Lumpur - AirAsiaX D7183
Kuala Lumpur to Perth - AirAsiaX D7234

My initial flight to Delhi from Mumbai by Air India was delayed by 1.5 hours due to which I missed my connecting flight. I was denied boarding.

Since I had a work assignment, I had to immediately book another flight from another carrier for a very high price and travel.

Had Air India flight AI888 been running on time, this would had never happened. I am seeking a refund from Air India.

Myself Megha had PNR 4HVFS8, I booked flight ticket from new york to delhi both side, While returing, I removed my infant from my PNR from delhi to new york, I called airindia to remove it and they told me to call to my travel agency to remove because they booked it. My agency just removed infant from PNR, i reached airport and Air india said, they cannot allow me without paying extra charge because when I removed infant my class changed from M to T. I do not know what class class M or T, we do not removed infant.. later they did not allow me to take flight. I NEED MY MONEY BACK. If you have any portal or technical issue in your site, I am not responsible for it..