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Air India Complaints & Reviews

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Last updated Dec 5, 2023
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Air India reviews & complaints page 5

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M
Meghabhidola
Apr 27, 2023
Oct 23, 2023
This thread was updated on Oct 23, 2023
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While PNR got deleted while removing infant -4HVFS8

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is...
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Meghabhidola
Apr 27, 2023
Oct 23, 2023
This thread was updated on Oct 23, 2023
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Whole PNR got deleted while removed infant (4HVFS8)

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is...
+1 photos
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Pdvaswani
Apr 25, 2023
Apr 27, 2023
This thread was updated on Apr 27, 2023
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Dear Sirs,
I had purchased travel tickets from Delhi to Frankfurt and back on Air India thru Booking.com, I was given option to block seats of my choice which I did and paid 2500 person per sector (3 passengers I paid total 15000 for return journey) I was shown seat options whilst booking and I blocked EXIT ROW Seats by paying 2500 for each passenger each sector. To my utter shock and disbelief, and upon boarding the aircraft I realized I was not given seats as promised as such I was charged 15000 Rs fraudulently, Air India, refused to honour and Booking.com refused and put the ball back to Air India, can you help with this matter, thanks Pradeep ([protected]@gmail.com)
Air India customer support has been notified about the posted complaint.
Someone from Air India called but no written communication and communicated the refund would be done, that's wierd absolutely, appears like a sham a scam
Despite the acquisition by Tatas, it doesn't appear Air India has made any change whatsoever during this interim period, it may take decades for the attitude and egos of old staff to rest
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    M
    musi.com
    Apr 25, 2023
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    Dear Sir / Madam
    I recently flew from Bangalore to Vijayawada from flight 9l-501 Alliance air.

    We were made to wait for 30 mins in the bus.
    7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
    It was really a pathetic experience.
    Air India customer support has been notified about the posted complaint.
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      M
      musi.com
      Apr 25, 2023
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      Dear Sir / Madam

      I have recently travel from Bangalore to Vijayawada by flight 9l 501
      We were made to wait for 30 mins in the bus.
      7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25

      Have received a very pathetic service.
      Air India customer support has been notified about the posted complaint.
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        M
        musi.com
        Apr 25, 2023
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        For flight from Bangalore to Vijayawada, We were made to wait for 30 mins in the bus.
        7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
        We have really received a pathetic service
        Air India customer support has been notified about the posted complaint.
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          A
          anushkamandal
          from Kolkata, West Bengal
          Apr 25, 2023
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          Missing Baggage

          Dear Sir/Madam, I was travelling on Air India from Ahmedabad to Delhi via Air India flight AI 532 on 24th April, 2023. It is to be noticed that the staff at the Ahmedabad Airport was highly incompetent and despite having web checked in, they informed us just as we reached the counter, that our bags had been checked in, when in fact they were not. They then unchecked the bags and rechecked us in and printed separate boarding passes again....
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          Mayura Vinodchandra
          Apr 25, 2023
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          Compensation

          My husband and I (Mr Vinod Patel [dob 21/05/47] & Mrs Mayura Patel[dob 04/10/53]) flew with Air India (AI 131, ref no. TUJK7K - Ticket number : 098-[protected]/23) and upgraded both the journeys from economy to business class, to and from London to Goa. However, on our return journey from Goa to Mumbai to London, on arrival at Mumbai airport, we were informed by John Fernandes, Duty Manager that there was no entertainment on the 2 seats booked...
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          Sunny10111
          Apr 25, 2023
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          I travelled today (24 April 23) on AI flight AI382 from Delhi to Mumbai. The flight was quite bad.

          To start with:

          1. The flight didnt have any entertainment system.
          2. The seats were ancient, didnt even hv a headrest, no pocket behind the seats, not much to offer for drinks.

          All in this was the worst international aircraft and service I have seen. Even short distance flights hv bettert aircrafts. I fly very frequently ie 4-6 flights every month.

          You need to improve is a big, big way.
          Air India customer support has been notified about the posted complaint.
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            UjjawalK
            Apr 19, 2023
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            Ticket No.[protected]
            PNR No.- 5OFOCW
            Name of Passenger- Ujjawal Kumar
            Date of Travel- 24th April 2023
            From BOM to JDH.

            When i checked the details on Air India website, it showing below message:

            "Your booking cannot be found. Please check the information you have submitted and try again.
            For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"
            Air India customer support has been notified about the posted complaint.
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              UjjawalK
              Apr 19, 2023
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              Details of the trip are as below:
              Ticket No.[protected]
              PNR No.- 5OFOCW
              Name of Passenger- Ujjawal Kumar
              Date of Travel- 24th April 2023
              From BOM to JDH.

              When i checked the details on Air India website, it showing below message:

              "Your booking cannot be found. Please check the information you have submitted and try again.
              For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"

              I am available on [protected].
              Air India customer support has been notified about the posted complaint.
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                S
                San189
                Apr 17, 2023
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                Haven't received full refund for two cancelled tickets from August 31, 2020 from Hyderabad to Chicago. They closed the tickets at their end not allowing any more activity on this.
                Need help regarding this!
                It's been 3 years
                Air India customer support has been notified about the posted complaint.
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                  BKSuman
                  Apr 17, 2023
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                  Air India Excess Baggage Fee charged 2 times

                  Address:GLOBAL RETREAT CENTRE, NUNEHAM PARK

                  I sent the below message on 22 nd or 23rd August 2022 but have not heard back yet.

                  Dear Sir / Madam

                  Namaskaar and Om Shanti.

                  I recently travelled on Air India 112 and A1 531 on 19th / 20th August 2022 to Ahm. via Delhi.
                  PNR : QIN27U

                  On 19th morning I had wanted to purchase some extra weight allowance. I visited your website but was unclear what the difference was on the...
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                  MaryaAkhtar2
                  Apr 17, 2023
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                  Overall service

                  I have flown Air India all my life from Heathrow to Delhi, mostly twice a year. Since privatisation, the services have gone from bad to worse.
                  The cost cutting is evident almost everywhere but the prices charged are MORE than most excellent international carriers! Unacceptable!
                  The carriers are ancient reducing leasing costs.
                  Almost most of the screens don’t work which on a long haul flight is unacceptable.
                  AC...
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                  binu71
                  from kollam, Kerala
                  Apr 15, 2023
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                  Address:134c vikas nagar,pattathanam

                  This is with regard to my ticket booking from gatwick to cochin on 1st June.
                  I wanted a reschedule to may 4th.The then ticket price was 44388 and when reschedule to a lower fare of 38818 .But I had to pay an extra charge of 11842 which I found as extremely unfair.Neither did I get any topup difference.
                  Why is it like that.
                  My ticket no was[protected] for my son Vinayak Sethu.I need a fair solution for this .
                  Air India customer support has been notified about the posted complaint.
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                    S
                    Swarnakar
                    Apr 13, 2023
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                    Flight left me at Kolkata airport

                    Address:28 Hirst Close Dover Kent Ct162ej

                    My name : Hindol Swarnakar
                    Pnr no : NAANUN
                    Flight no : AI 773
                    Date : 27/04/2023
                    Flight from Ccu to Bom
                    I done boarding 1 hr 30 min before flight and waited on the lounge at Kolkata.
                    After that I go to the gate no 101
                    Air India staff says flight already gone.
                    I was shocked. Air India staff were really rude. They were fighting each other .
                    I had next early morning flight from Mumbai...
                    +1 photos
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                    Harsimran Singh Ahluwalia
                    from Vadodara, Gujarat
                    Apr 13, 2023
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                    Ground staff behavior joga singh

                    Hi

                    I was travelling from Amritsar to del to jfk on april 8th via flight ai480.
                    My pnr number 4g3axn.

                    While waiting to board my flight at 11 10, i forgot to pick my bagpack in waiting hall which was just lying outside boarding entrance area.

                    It was 10 30 pm .and still had 45 mins time to take off.
                    I entered plane and realized i have left my bagpack outside. I ran towards boarding...
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                    S
                    sagala
                    Apr 12, 2023
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                    Airports Authority of India reviews & complaints(285)
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                    S
                    sagala
                    Apr 12, 2023
                    Want of GST Invoice of Air India
                    Greetings!!

                    Please refer to trailing mail on the above subject.

                    2. It is to state that despite the repeated requests, the undersigned still awaiting the GST Invoice .

                    3. Expedite the GST Invoices, for the following tickets by return mail please. If it is not possible, share the email address of higher authority to deal with the matter:

                    Ticket No.098 [protected] and date of booking 9th Jan 2023

                    Ticket No. 098 [protected] and date of booking 2nd March 2023

                    Ticket No. 098 [protected] and date of booking 5th March 2023

                    Ticket No. 098 [protected] and date of booking 5th March 2023
                    Airports Authority of India customer support has been notified about the posted complaint.
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                      I booked flight with Air India first time, It was a round trip. On 8th April i was flying from Delhi to Vancouver. I checked in Online, They sent me an email with a lot of information. There were two statements one was saying that luggage weight is allowed as stated in email while other was stating that weight of each bag should not exceed 32kg. But the thing is they have not mentioned that you have to pay extra or it is only for business...
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                      vijay19655
                      Apr 8, 2023
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                      Address:1827 Venetian Drive
                      Website:airindia.in

                      My flight was delayed for 14 hours. Please reimburse my expenses. The staff at DEL suggested submitting expenses. Attached are itemized receipt.
                      +6 photos
                      Air India customer support has been notified about the posted complaint.
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