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Air India Complaints & Reviews

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Last updated Feb 26, 2024
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Air India reviews & complaints page 5

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S
Sarat Chandra Prasad Karri
May 10, 2023
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Worst process management

I had a layover of 14 hours between my domestic and international flights. Idiotic process of the air port haven't left me outside as my luggage is tagged till my destination and Air India haven't taken any effort to provide a facility to complete the layover. On top of that the in-flight experience is worst with the audio device not working.

I would never book a flight with Air India again as I am not looking to waste the...
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SWAPNIL AHIRKAR
May 8, 2023
May 31, 2023
This thread was updated on May 31, 2023
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Compensation for inconvenience caused due to technical defect in seats

Website:www.airindia.in

I have booked airline tickets in the month of december 2022 for my trip to paris with my family which was scheduled in the month of april having pnr no 5km5q3 in flight no. Ai 143 and even paid rs.18, 000 to 20, 000/- extra charges for basinet seat for my infant child. On my way to paris from delhi i have got seat no 12d, 12f and 12e in the name of swapnil ahirkar, mirayaa ahirkar and sneha ahirkar respectively. However, throughout the way...
+1 photos
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A
anilba
May 8, 2023
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Personal and financial loss

My name is Anil Cheruvathur Babu. I travelled to Kochi, India from London Heathrow on April 6th 2023and returned on 30th April 2023. I normally don't post anything in social media and never complained before. The reason for this complaint is because of the gross negligence and lack of sympathy from the part of Air India, which resulted in devastating loss to my family. To start with we booked our tickets well in advance (almost 8 months ago...
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I have suffered intolerance with the wheel chair pax, pnr no 5O7KXB date of 05.05.2023 he was a senior citizen patient . Wheel chair was not provided it was already requested at the time of booking, gate no was changed from 52 to 28 B, pax was not given wheelchair, pax waited and had to walk without wheel chair, later wheel chair was given after informing on 28 b, patient was left at the airport by air India staff who was constantly asking...
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V
VinayBharamanaikar
from Pune, Maharashtra
May 4, 2023
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Refund pending since Nov 2020

BOOKING REFERENCE JSJR1
TICKET NO.[protected]

I had requested for cancellation of the LTC booking (Kolkata to Belgaum and Belgaum to Kolkata) through Air India customer care (tele;[protected]. The customer care executive had cancelled my booking and further directed me to email [protected]@airindia and request for refund, which I did on 04 nov 2020.

Since then I made multiple efforts to get my refund...
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Bee-unu Moktan
May 2, 2023
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Racial Profiling staff and Irresponsible

Address:Nepal Kathmandu

My Passenger was flying 6 of them Through Air India Via Scoot Airline to Macau Ticket No 098 [protected], 098 [protected] All them were De Boarded before half an hour without any reason and when ? answered was given rudely manner and were told that low cost carrier will not allowed to board as it will create baggage problem and they will deported from singapore. 1st of all why did Air India desk in kathmandu board them knowing if this rule...
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K
Kuttiyil
May 1, 2023
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Double payment for one ticket

Hi
I purchased one ticket from Gatwick to cok on 26/04/2023.on the next day they took again payment from my debit card. One payment shows pending. But my money gone...
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My name is Demetrius Dcruz . I traveled with my wife on 26th April from Goa to London on Ai 145 ( Seat 22 G& 22H ) . The Complaint is with regards to the injury caused due to a damaged tray table on this flight When we received meals on the flight, i could barely manage eating from the table as it was bent / tilted and further when the coffee was served, it slid quickly and the extremely hot coffee fell on my belly and groin area resulting...
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M
mo.zaid
from Lucknow, Uttar Pradesh
Apr 28, 2023
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Please verify this offer letter

Address:Lucknow

Please verify this offer letter it is genuinely issues by Air India or not. Kindly check and verify this issue. if the fake plz provide guidence where can i file case against the involved person.

Thanks...
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M
Meghabhidola
Apr 27, 2023
Oct 23, 2023
This thread was updated on Oct 23, 2023
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While PNR got deleted while removing infant -4HVFS8

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is...
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M
Meghabhidola
Apr 27, 2023
Oct 23, 2023
This thread was updated on Oct 23, 2023
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Whole PNR got deleted while removed infant (4HVFS8)

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is...
+1 photos
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Pdvaswani
Apr 25, 2023
Apr 27, 2023
This thread was updated on Apr 27, 2023
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Seats reserved but not allocated as shown per booking

Dear Sirs,
I had purchased travel tickets from Delhi to Frankfurt and back on Air India thru Booking.com, I was given option to block seats of my choice which I did and paid 2500 person per sector (3 passengers I paid total 15000 for return journey) I was shown seat options whilst booking and I blocked EXIT ROW Seats by paying 2500 for each passenger each sector. To my utter shock and disbelief, and upon boarding the aircraft I realized...
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M
musi.com
Apr 25, 2023
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Lousy Service

Dear Sir / Madam
I recently flew from Bangalore to Vijayawada from flight 9l-501 Alliance air.

We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
It was really a pathetic experience....
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M
musi.com
Apr 25, 2023
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Spouse Service

Dear Sir / Madam

I have recently travel from Bangalore to Vijayawada by flight 9l 501
We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25

Have received a very pathetic service....
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M
musi.com
Apr 25, 2023
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Spouse Service

For flight from Bangalore to Vijayawada, We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
We have really received a pathetic service...
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A
anushkamandal
from Kolkata, West Bengal
Apr 25, 2023
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Missing Baggage

Dear Sir/Madam, I was travelling on Air India from Ahmedabad to Delhi via Air India flight AI 532 on 24th April, 2023. It is to be noticed that the staff at the Ahmedabad Airport was highly incompetent and despite having web checked in, they informed us just as we reached the counter, that our bags had been checked in, when in fact they were not. They then unchecked the bags and rechecked us in and printed separate boarding passes again....
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Mayura Vinodchandra
Apr 25, 2023
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Compensation

My husband and I (Mr Vinod Patel [dob 21/05/47] & Mrs Mayura Patel[dob 04/10/53]) flew with Air India (AI 131, ref no. TUJK7K - Ticket number : 098-[protected]/23) and upgraded both the journeys from economy to business class, to and from London to Goa. However, on our return journey from Goa to Mumbai to London, on arrival at Mumbai airport, we were informed by John Fernandes, Duty Manager that there was no entertainment on the 2 seats booked...
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Sunny10111
Apr 25, 2023
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Bad flight experience

I travelled today (24 April 23) on AI flight AI382 from Delhi to Mumbai. The flight was quite bad.

To start with:

1. The flight didnt have any entertainment system.
2. The seats were ancient, didnt even hv a headrest, no pocket behind the seats, not much to offer for drinks.

All in this was the worst international aircraft and service I have seen. Even short distance flights hv bettert...
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U
UjjawalK
Apr 19, 2023
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Problem in Web checkin

Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"...
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U
UjjawalK
Apr 19, 2023
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Problem in Web checkin

Details of the trip are as below:
Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please...
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