Claimed

Air India Complaints & Reviews

www.airindia.com

1

Updated: Apr 24, 2025

Complaints 3172

Resolved

295

Unresolved

2877

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India

Recently resolved complaints

View all complaints

Mentally harassment

Flight cancellation

Refund of ticket

Delayed Baggage Issue on DXB-BOM Flight : Dec-02-2023

Regarding Full Refund of Booking

Most useful reviews

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

non availability certificate

for issuing duplicate boarding pass or travel proof

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Featured stories

To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 5

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New delhi

I booked an air india flight from mumbai to nagpur on 12th june 2023 at 18:55 pm flight no - AI-629. The flight was constantly rescheduled & delayed for three times & consistently the gate numbers were gating changed making customers juggling from gate no 52 to gate no 42. They purposely at the last changed made the flight 5 mins earlier to 3hrs extension so they do not have to compensate 10k for delays more than 3 hrs. The biggest scam they...

Helpful

Found this helpful?

Write a comment

I traveled to India in January 4th 23 with air India. Air india lost mu duitcase.
I let them know stright away. My case number is: 19388871.
I have requested a refund of all my lost personal belongings and clothes.
I also neded a refund in the clothes that I had to buy as I had nothing to wear.
I have been trying to contact air India by email as the person at the end of the phone to air India request me to use...

Helpful

Found this helpful?

Write a comment

Website: Air india

Unable to contact air India about my lost suitcase and my compensation claim. My case number is 19388871....

Helpful

Found this helpful?

Write a comment

Address: Robert-Koch-Straße 38, Goettingen

BOOKING REF: N2XL76
27 may 2023
Refund

On May 27, 2023, I was taking a flight from Kathmandu, Nepal, to Frankfurt, Germany. I missed my trip from Delhi, India to Frankfurt which was due to depart at 13:35 because the flight from kathmadu got delayed more than 2 hours. Given my leg injury and the delay in Kathmandu, I asked for a wheelchair to be set up to enable me to get to the transit gate, but I never got...

Helpful

Found this helpful?

Write a comment

PNR: 5ZITCP & PNR: 6Q9OXQ
I am writing to express my deep disappointment and frustration regarding the delay I experienced during my recent flight from Riyadh to Chennai, with a layover at Bombay, India. In addition to the delay, I want to highlight the distressing experience my 4-year-old child and ailing, aging mother-in-law had to endure due to the lack of assistance and amenities provided during the extended wait.

Upon...

Helpful

Found this helpful?

Write a comment

Address: MUMBAI

Website: www.airindia.com

PNR NUMBE R:PNR: 5ZITCP and PNR: 6Q9OXQ
fLIGHT NUMBER:AI 573
DATE 10/06/2023

I am writing to express my deep disappointment and frustration regarding the delay I experienced during my recent flight from Riyadh to Chennai, with a layover at Bombay, India. In addition to the delay, I want to highlight the distressing experience my 4-year-old child and ailing, aging mother-in-law had to endure due to the lack of...

Helpful

Found this helpful?

Write a comment

I received an email about a reimbursement on 18th April which I am attaching below. Although I have sent my account details I am still waiting for the money to be paid in to my account. The original email was:
Dear Mr. Mohanty,

Greetings from Air India!

We acknowledged the receipt of your e-mail.

We would like to inform you that, as per the update received from the concern team, It has...

Helpful

Found this helpful?

Write a comment

Hi,
I have booked a ticket for 3 persons in December 2022 from Copenhagen to Kolkata via Delhi. One of the passengers had to go to India on an emergency medical ground and is still in India. As per the ticket we were supposed to travel on 9th June and back on 30th July. I called Air India customer care when Air India resumed flight again between Copenhagen and India and I was told that I have to pay a no-show charge in Copenhagen...

Helpful

Found this helpful?

Write a comment

Hi, Flight Air India (AI158) and my PNR number is MPBNKD, which is supposed to fly at 8:55 PM on 26th may is still not taken off and we do not receive any updates, we have been sent to hotel with just breakfast coupons and left us in middle of nowhere,
I am 5th month pregnant travelling with my 7-year-old daughter battling my own health issue .
we have been given hotel which is of cabin where people can die out of suffocation,...

Helpful

Found this helpful?

Write a comment

Address: Faeridabad

Respected Sir/madam,

I wonder how good an airline company like Air India can be when my wife was denied boarding pass in spite of reaching their check-in counter before 1 hour. The staff were uncooperative and kept my wife moving from one counter to another.

She was not allowed to board the plane in spite of having a valid ticket and reaching the airport in time.

Staff Neetu Singh kept her moving...

Helpful

Found this helpful?

Write a comment

Hi,

I had my my connecting flight AI 112 from London to Delhi on 22nd of May. Unfortunately AirIndia left behind my Bag in London and upon reaching at Delhi, they informed me that my bag was left at London Heathrow Airport. So in that case they registered a complaint "Property Irregularity report" and asked the details like where they going to deliver my bag and the nearest Airport. As the nearest Airport to my home is 400...

Helpful

Found this helpful?

Write a comment

Ref No.: 5SVQWJ
Flight: AI174, SFO to DEL on 13th May 2023, 10:30 am
- During this journey, we were disappointed with the limited meal options. We received a small pack of lunch and a subsequent small portion of cold pasta with mushroom and orange juice, water. Despite informing Ms. Nisha about our mushroom allergy, her response was rude, suggesting we remove the mushrooms ourselves. Even She was very rude when we asked for...

Helpful

Found this helpful?

Write a comment

I am Jeeru Nishanth Reddy (PNR: JO74M6). I travelled in Airindia flight AI 0142 from PARIS-DELHI on 10/05/2023 and returned in flight AI 0143 from DELHI-PARIS on 18/05/2023. In both these flights, the inflight entertainment system was completely broken. Not just mine, but for a lot of other passengers as well. I was travelling alone and each way journey was around 8-9 hours with nothing to watch/listen. This is completely unacceptable. I...

Helpful

Found this helpful?

Write a comment

Address: Lonappan Antony. Chakkanattu house. Ernakulam. Kerala

Website: Google

On 16th may Al933.and.19 th Al934.Air india flight cochin dubai and reverse are very noisy while traveling because somebody use mobile with out ear phone. Crews are not take any action they are not willing. Must be assure comfortable journey for everyone...

Helpful

Found this helpful?

Write a comment

This is regarding the flight that I had to fly from Dallas to Hyderabad on the 14th of May 2023, I was assigned the flight from Dallas – Houston-Munich-Delhi-Hyderabad (UA 1522)(UA 102) (LH762)(AI560). But that flight got cancelled, and I was assigned another flight from Dallas to Hyderabad for th e 15th of May 2023, and it was Dallas-Newark-Delhi-Hyderabad(UA569)(UA82)(AI560). I had to face so much nonsense here at the Delhi airport because...

Helpful

Found this helpful?

Write a comment

Hi Team,

Sending you this email for cancellation of my ticket.

SANDEEP KAUR GILL (PNR: 5NNOME) (Ticket No: [protected] )

Today evening when I went to the airport to board my flight AIR INDIA refused me to board the flight stating that the name of my passport is mentioned Sandeep Kaur and on the ticket it says Sandeep Kaur Gill and so that is a miss match and AIR INDIA can’t make any changes on...

Helpful

Found this helpful?

Write a comment

Good evening this is a passenger traveling from tirchurapalli to Dubai on Wednesday May 17, 2023 . we have experienced horrible hospitality from Air India our flight was delayed from 2pm to 12am we were shifted to a hotel nearby the airport called Sri Thillagavathy hotel, Trichy., and once we reached there we had a horrible experience as we were asked to share a non - AC room with another passenger this totally destroys the image, trust and...

Helpful

Found this helpful?

Write a comment

Dear Sir/ Madam
We were travelling from Delhi to Sydney on 6th December in flight AAI-302. Due to some technical issue with the plane, we experienced unacceptable delays. We were made to wait for 3-4 hours on the flight with very minimal information and nothing but water before being
asked to deboard the plane. At this point we were tired & hungry but were told that we would be provided no refreshments or snacks while we...

Helpful

Found this helpful?

Write a comment

Hi,

I had booked a flight on Air India on 10th June 2022 and raised a cancellation request on 28th June 2022. Air India confirmed refund request immediately.

Since then, I have called almost every alternative week, sent e-mails and chased every possible way possible. It has almost been a year and still havent received my refund. Refund amount is approx. INR 1, 50, 000.

The call centre says that...

Helpful

Found this helpful?

Write a comment

I haven't received from refund for my tickes that were cancelled back in August 2020. It's been more than 3 years now.
Ticket details:
Passenger Name : ESWARA RAO ARISETTY
Travel Date - 31 August 2020
E-Ticket Number[protected]
PNR: JYDPQ

Passenger Name SHEELA RANI ARISETTY
Travel Date - 31 August 2020
E-Ticket Number[protected]
PNR: JYDPQ...

Helpful

Found this helpful?

Write a comment