Air India Complaints & Reviews

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is...

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is...

Dear Sirs,
I had purchased travel tickets from Delhi to Frankfurt and back on Air India thru Booking.com, I was given option to block seats of my choice which I did and paid 2500 person per sector (3 passengers I paid total 15000 for return journey) I was shown seat options whilst booking and I blocked EXIT ROW Seats by paying 2500 for each passenger each sector. To my utter shock and disbelief, and upon boarding the aircraft I realized I was not given seats as promised as such I was charged 15000 Rs fraudulently, Air India, refused to honour and Booking.com refused and put the ball back to Air India, can you help with this matter, thanks Pradeep ([protected]@gmail.com)

Dear Sir / Madam
I recently flew from Bangalore to Vijayawada from flight 9l-501 Alliance air.

We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
It was really a pathetic experience.

Dear Sir / Madam

I have recently travel from Bangalore to Vijayawada by flight 9l 501
We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25

Have received a very pathetic service.

For flight from Bangalore to Vijayawada, We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
We have really received a pathetic service

Dear Sir/Madam, I was travelling on Air India from Ahmedabad to Delhi via Air India flight AI 532 on 24th April, 2023. It is to be noticed that the staff at the Ahmedabad Airport was highly incompetent and despite having web checked in, they informed us just as we reached the counter, that our bags had been checked in, when in fact they were not. They then unchecked the bags and rechecked us in and printed separate boarding passes again....

My husband and I (Mr Vinod Patel [dob 21/05/47] & Mrs Mayura Patel[dob 04/10/53]) flew with Air India (AI 131, ref no. TUJK7K - Ticket number : 098-[protected]/23) and upgraded both the journeys from economy to business class, to and from London to Goa. However, on our return journey from Goa to Mumbai to London, on arrival at Mumbai airport, we were informed by John Fernandes, Duty Manager that there was no entertainment on the 2 seats booked...

I travelled today (24 April 23) on AI flight AI382 from Delhi to Mumbai. The flight was quite bad.

To start with:

1. The flight didnt have any entertainment system.
2. The seats were ancient, didnt even hv a headrest, no pocket behind the seats, not much to offer for drinks.

All in this was the worst international aircraft and service I have seen. Even short distance flights hv bettert aircrafts. I fly very frequently ie 4-6 flights every month.

You need to improve is a big, big way.

Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"

Details of the trip are as below:
Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"

I am available on [protected].

Haven't received full refund for two cancelled tickets from August 31, 2020 from Hyderabad to Chicago. They closed the tickets at their end not allowing any more activity on this.
Need help regarding this!
It's been 3 years

I sent the below message on 22 nd or 23rd August 2022 but have not heard back yet.

Dear Sir / Madam

Namaskaar and Om Shanti.

I recently travelled on Air India 112 and A1 531 on 19th / 20th August 2022 to Ahm. via Delhi.
PNR : QIN27U

On 19th morning I had wanted to purchase some extra weight allowance. I visited your website but was unclear what the difference was on the...

I have flown Air India all my life from Heathrow to Delhi, mostly twice a year. Since privatisation, the services have gone from bad to worse.
The cost cutting is evident almost everywhere but the prices charged are MORE than most excellent international carriers! Unacceptable!
The carriers are ancient reducing leasing costs.
Almost most of the screens don’t work which on a long haul flight is unacceptable.
AC...

This is with regard to my ticket booking from gatwick to cochin on 1st June.
I wanted a reschedule to may 4th.The then ticket price was 44388 and when reschedule to a lower fare of 38818 .But I had to pay an extra charge of 11842 which I found as extremely unfair.Neither did I get any topup difference.
Why is it like that.
My ticket no was[protected] for my son Vinayak Sethu.I need a fair solution for this .

My name : Hindol Swarnakar
Pnr no : NAANUN
Flight no : AI 773
Date : 27/04/2023
Flight from Ccu to Bom
I done boarding 1 hr 30 min before flight and waited on the lounge at Kolkata.
After that I go to the gate no 101
Air India staff says flight already gone.
I was shocked. Air India staff were really rude. They were fighting each other .
I had next early morning flight from Mumbai...

Hi

I was travelling from Amritsar to del to jfk on april 8th via flight ai480.
My pnr number 4g3axn.

While waiting to board my flight at 11 10, i forgot to pick my bagpack in waiting hall which was just lying outside boarding entrance area.

It was 10 30 pm .and still had 45 mins time to take off.
I entered plane and realized i have left my bagpack outside. I ran towards boarding...

Airports Authority of India reviews & complaints(285)
Newest
S
sagala
Apr 12, 2023
Want of GST Invoice of Air India
Greetings!!

Please refer to trailing mail on the above subject.

2. It is to state that despite the repeated requests, the undersigned still awaiting the GST Invoice .

3. Expedite the GST Invoices, for the following tickets by return mail please. If it is not possible, share the email address of higher authority to deal with the matter:

Ticket No.098 [protected] and date of booking 9th Jan 2023

Ticket No. 098 [protected] and date of booking 2nd March 2023

Ticket No. 098 [protected] and date of booking 5th March 2023

Ticket No. 098 [protected] and date of booking 5th March 2023
Airports Authority of India customer support has been notified about the posted complaint.
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I booked flight with Air India first time, It was a round trip. On 8th April i was flying from Delhi to Vancouver. I checked in Online, They sent me an email with a lot of information. There were two statements one was saying that luggage weight is allowed as stated in email while other was stating that weight of each bag should not exceed 32kg. But the thing is they have not mentioned that you have to pay extra or it is only for business...

My flight was delayed for 14 hours. Please reimburse my expenses. The staff at DEL suggested submitting expenses. Attached are itemized receipt.