Air India Complaints & Reviews

Hi,

I planned to travel to Budapest to join my new job on 01.03.2023 via Air India flight AI-143 to Paris further Air France connecting flight to Budapest on 01.03.2023.

When I was standing in the queue for check-in around ~10:10 AM on 01.03.23 at G section of Air India at Indira Gandhi International Delhi Airport T3 Terminal. One gentleman wearing an Air India badge arrived and asked the reason for my travel. He asked me to show him my passport, Visa and appointment letter. After showing the same, he took my passport and handed over my passport to Mr. Mazeed (who earlier informed me his name as Mr. Rajeev and later when checked with Supervisor Mr. Himmat Singh, I came to know his real name been Mr. Mazeed) for Visa verification, where Mr. Mazeed kept my passport for long.

Even after 15-20 minutes, I left my luggage there with no one supervision and myself rushed behind him and mentioned why visa verification needed here when the same was issued by Embassy I have proof of visiting the Hungary Embassy but he didn't listen to me. Then I requested to return my passport so that I can do the check in. Unfortunately he still didn't listen and asked for my appointment letter and ticket then I showed him my e-ticket and appointment letter from my phone for which he took the picture from his mobile.

After few minutes, since I didn't get back my passport, I again requested him to return back the passport so that I proceed with the check in and requested him not to harass me unnecessarily as I am BP patient and not to harrass me as myself going to join a new job at Budapest, If I miss the flight then it will be a huge loss to the undersigned, then after few minutes he returned back me my passport and asked me to proceed for the check in.

When I arrive for checkin at 2nd counter from the start there a lady named Aditi who mentioned my checkin luggage is little overweight I mentioned her I am OK to pay if it is overweight for which she refused and asked she will only allow to checkin if I reduce the weight.

Then I went to side then taken our the eatable I was carrying with me and again I came to checkin to her there she mentioned weight is 2.5 kg more. I said I am OK to pay for access baggage, which she denied.

I pleaded and even begged her that 1st there was a unnecessarily delay in Visa verification from Mr. Mazeed. (I never seen this scenario when Visa verification been done check in area in my earlier travels). By that time it was around 12:00 pm. I requested and pleaded to Ms. Pooja Akhtar who informed to be supervisor that I am a BP patient kindly don't harass me. And I am going to join a new job at Budapest kindly allow baggage check-in. I am ready to pay for extra weight. She even didn't support.

Then later she mentioned now flight doors are closed we cannot allow you to checkin.

With this I lost my joining there on 02.02.2023. Later when I lost my flight, I met there available Air India Supervisor (Mr. Himmat Singh) and apprised of the same scenario and requested him to plan me in other flight but he mentioned now I need to book new ticket he cannot plan me in alternate flight.

I had also filed a written complaint at Air India office near T5 at 1st gate prior to 1 number gate. Its update awaited yet. Person who took that complaint apprised that I will be getting the given written complain update in 24 hours in my email id which is yet awaited.

Your good office is liable to compensate the losses the undersigned forced to bear due to the huge physical, mental & financial torture the undersigned forced to bear due to the mis-behaviour done by onboarding Air India staff for AI-143 on 01.03.2023

Regards,
Tajinder Gulati

Hi, The undersigned was flying from India to Budapest on 01.03.2023 via AI-143, the undersigned was denied onboarding due to huge amount of time wasted by Air India onboarding staff named Rajeev who kept the undersigned passport for large amount of time for Visa verification later officer who was sitting at 2nd counter from left was not accepting the extra baggage charges from the undersigned whatsoever. Due to this harassment the undersigned checkin baggage also torned up.
Your good office is liable to compensate the losses the undersigned forced to bear due to this harrassment.

The undersigned had sent a multiple mailer for the same but no concrete response for the compensation.

Please check & let us know about the compensation the undersigned is liable to be paid by your good office.

Regards,
Tajinder Gulati

Dear Sir,
I booked ticket for my parents in Air India, both are senior citizens,
With utter disappointment, forced to write this email due to pathetic service, rude behavior from Air India staff because of the Senior Citizens
PNR Number VEXYDL
Passengers Name: Shekhar Shetty and Shrimati Shetty
Flight Journey Details: 24th June Bangalore to Mumbai 21.20 PM and 28th June Mumbai to Bangalore 16:40PM
On 27th June 2023, 1 PM received email from Air India that Flight from Mumbai to Bengaluru Cancelled

When we called Air India Customer care, they said we have to pay 40, 000 due to change in timing, actually timing was changed by AirIndia.
We booked 16:40 flight because we had some commitment same day afternoon, but next day Airindia sent another email about new timing which is 14:00 (2 hr. 40 min before our booked flight) which was not possible for them to travel, hence we are entitled for full refund as pr Airlines rules and regulations, however when we called they said in very rude manner that we are not entitled for any refund. I cancelled ticket, it is reflecting penalty which is not correct, see below screenshot
Due to this we have lost almost 25, 000 rs, we put up our claim asper Airlines rules and regulations, I will file case asper DGCA compensations rules and regulations

Dear Sir / Madam,

Unpleasant Business class travel on AI157, on 16th June 2023 from New Delhi to Copenhagen

Please let me narrate the truly unpleasant and painful experience on this flight on Business Class.

The flight was already 4.5 hours delayed. I was to deliver a lecture at 8.00am on the 17th June at the International Peripheral nerve Society meeting for which I was travelling to attend....

On[protected], have cancelled by ticket and requested a refund. The same has not been credited yet

PNR C9K33R

Please reach out to

[protected]@gmail.com
or
[protected]

I contacted the Air India reservation office to ask if I can change the dates for two different tickets more than two weeks in advance. Instead of offering the first free change, I was told that a penalty of £150 per person will be changed plus the applicable fare difference charges. I don't understand why I need to pay a penalty and fare difference on the same difference if I am not cancelling the ticket. the total value that they were charging was about one lakh twenty-nine thousand Indian rupees which was almost the price of the main ticket. so I had no choice but to cancel the ticket and pay the total cancelling charges of £600 which is £150 per person without even travelling on the air in India. the air india regulators need to investigate these cancelling and refund policies which is a total scam and rip-off of customers.
date of travel 24 june 2023, 16 july and 24 sept 2023.

My flight was cancelled without any prior intimation, came to know about it on Indira Gandhi international airport entry . No text email or message was received about cancellation from Air india. After lot of hassle but courteous response from Avjit at customer service and Rinku Check in supervisor was rebooked for 11.20 AM flight.

Was in india for my birthday celebration planned at Bhopal on[protected]. Ended up missing some of my own celebrations and disappointing guests.

Expected better from TATA run Air India.

The amount of anguish at missing one’s own celebration, and staying stuck @ airport for 6 hours deserve serious apology as well as some compensation by the TATA group famous for their customer service

I booked an air india flight from mumbai to nagpur on 12th june 2023 at 18:55 pm flight no - AI-629. The flight was constantly rescheduled & delayed for three times & consistently the gate numbers were gating changed making customers juggling from gate no 52 to gate no 42. They purposely at the last changed made the flight 5 mins earlier to 3hrs extension so they do not have to compensate 10k for delays more than 3 hrs. The biggest scam they did was they boarded us inside the plane & then again delayed the flight from 1:30 saying we do-not have confirmation to fly even though every other indigo flights were taking off & reaching destination. Now the total hours we were delayed were 4:30 after that the staff member named (Vidyarthy) came back & cancelled the flight. Leaving us empty handed. There was so much trauma, inconvenience & ill behavior happened with us that I demand compensation of ₹10, 000 from Air india for causing me mental & physical distress.

I traveled to India in January 4th 23 with air India. Air india lost mu duitcase.
I let them know stright away. My case number is: 19388871.
I have requested a refund of all my lost personal belongings and clothes.
I also neded a refund in the clothes that I had to buy as I had nothing to wear.
I have been trying to contact air India by email as the person at the end of the phone to air India request me to use email.
You have all my details, Please resolve my claim urgently.
DOT regulations say that airlines are required to compensate passengers if their bags are lost, 04/1/23,
You owe me Two and a half thousand pounds.
l.[protected]@yahoo.com

Unable to contact air India about my lost suitcase and my compensation claim. My case number is 19388871.

BOOKING REF: N2XL76
27 may 2023
Refund

On May 27, 2023, I was taking a flight from Kathmandu, Nepal, to Frankfurt, Germany. I missed my trip from Delhi, India to Frankfurt which was due to depart at 13:35 because the flight from kathmadu got delayed more than 2 hours. Given my leg injury and the delay in Kathmandu, I asked for a wheelchair to be set up to enable me to get to the transit gate, but I never got one when I reached Delhi. Upon arriving at the transfer desk in Delhi, an Air India employee held us (and our fellow passengers) for two and a half hours just to let us know that we had missed the flight and would be provided with accommodations and a flight within the next 24 hours as compensation. (for context, our flight landed at 13:28 in Delhi, and the flight to frankfurt was schduled at 13:35. The Staff couldn't hold the plane for an hour and asked us passanger to wait for 24 hours)

When I explained that I can't wait another 24 hours, the staff angrily replied there was nothing they could do and ignored all the concerns thereafter. They eventually managed to arrange a Lufthansa flight for May 28 at 2:00 am after having several difficult conversations. At 19:30, six hours after landing in Delhi, I finally got to leave the transit desk, get through security, and eat something. They did not provide a hotel room to rest, a lounge, or even an upgrade. After 14 hours of landing, I was able to board a plane to Frankfurt. By the time I boarded the plane my leg was so swollen that I had to take 2 painkillers to get over with the flight.

Because of all this, I was affected deeply both physically and mentally. I missed my connecting travel arrangement to Goettingen ( where I live ) and had to repurchase a train ticket costing me 62 euro( picture sttached.

This was by far the worse experience. The Air India employees in Delhi remained without any consideration or care.

I want a refund of the train ticket and compenstation on losing 14 hours beacuse of negligence from Air India

PNR: 5ZITCP & PNR: 6Q9OXQ
I am writing to express my deep disappointment and frustration regarding the delay I experienced during my recent flight from Riyadh to Chennai, with a layover at Bombay, India. In addition to the delay, I want to highlight the distressing experience my 4-year-old child and ailing, aging mother-in-law had to endure due to the lack of assistance and amenities provided during the extended wait.

Upon reaching Bombay, we were informed of a significant delay for the connecting flight to Chennai, Flight No. AI573. As a result, my child and mother-in-law had to suffer through the extended waiting period without any proper provisions or support. Specifically, my mother-in-law,

I am writing to provide further justification for my request for a refund for six passengers, including myself, due to the significant delay we experienced during our recent flight from Riyadh to Chennai, with a layover at Bombay, India.

Firstly, the delay of our connecting flight from Bombay to Chennai (Flight No. AI573) exceeded three hours, which falls within the guidelines set by the Indian government for passenger compensation. As per the Air Passenger Charter issued by the Ministry of Civil Aviation in India, passengers are entitled to a full refund of the fare paid for a flight delay exceeding three hours.

Secondly, this delay not only disrupted our travel plans but also caused considerable inconvenience and financial loss. We had made arrangements and commitments in Chennai based on the original schedule provided by Air I. The delay resulted in missed appointments, wasted time, and additional expenses incurred to accommodate the changes in our plans.

Moreover, I would like to highlight that among the six passengers affected, one was my 4-year-old child and another was my ailing aging mother-in-law. The situation was particularly challenging for them, as the delay and the lack of assistance provided at the airport subjected them to unnecessary physical and emotional strain. The discomfort experienced by my family members, especially my child and mother-in-law, was distressing and unacceptable.

Considering the circumstances described above, I firmly believe that a refund of the full fare paid for all six passengers is a fair and justifiable request. It is essential to recognize the impact this delay had on our travel experience, well-being, and the financial implications we faced as a result.

I kindly urge you to give due consideration to our request and process the refund as soon as possible. Your prompt action will demonstrate Air I's commitment to customer satisfaction and reinforce the airline's reputation for providing reliable and efficient service.

I have attached scanned copies of the boarding passes, travel documents, and relevant receipts for your reference. If there are any additional documents or information required to process the refund, please do not hesitate to reach out to me at the email address or phone number provided below.

Thank you for your understanding and cooperation in addressing this matter promptly.

Yours sincerely,

sHARMILA

[protected]

PNR NUMBE R:PNR: 5ZITCP and PNR: 6Q9OXQ
fLIGHT NUMBER:AI 573
DATE 10/06/2023

I am writing to express my deep disappointment and frustration regarding the delay I experienced during my recent flight from Riyadh to Chennai, with a layover at Bombay, India. In addition to the delay, I want to highlight the distressing experience my 4-year-old child and ailing, aging mother-in-law had to endure due to the lack of assistance and amenities provided during the extended wait.

Upon reaching Bombay, we were informed of a significant delay for the connecting flight to Chennai, Flight No. AI456. As a result, my child and mother-in-law had to suffer through the extended waiting period without any proper provisions or support. Specifically, my mother-in-law, who required assistance due to her age and health condition, was not even offered snacks or refreshments at the location where she was seated. She was instead instructed to move to a location more than one kilometer away to access the refreshments that were provided as a result of the delay.

This treatment was not only inconvenient but also highly insensitive, considering the circumstances. It is disheartening that Air I failed to recognize the needs of passengers, especially those with special requirements, and provide them with adequate support and comfort during this challenging situation.

In light of the inconvenience caused by the delay, I must emphasize that the provision of refreshments alone is not an acceptable compensation. As per the policy of the Indian government, passengers experiencing a delay of more than 3 hours are entitled to a full refund of their fare. Therefore, I kindly request that Air I fulfills its obligation to compensate me for the delay by providing a full refund of the ticket fare for the affected flight, Flight No. AI456 from Bombay to Chennai.

I understand that unforeseen circumstances can lead to flight delays, but it is the responsibility of the airline to prioritize the well-being and comfort of its passengers, especially when they include vulnerable individuals such as children and elderly passengers. I sincerely hope that Air I takes this matter seriously and takes immediate steps to rectify the situation by offering a full refund and providing an assurance that such instances will not recur in the future.

I trust that you will give this matter the attention it deserves and respond promptly. I have attached scanned copies of relevant documents, including boarding passes, to support my claim. If there is any additional information or documentation required from my end, please do not hesitate to contact me at the email address or phone number provided below.

Thank you for your prompt attention to this matter. I look forward to a swift

I received an email about a reimbursement on 18th April which I am attaching below. Although I have sent my account details I am still waiting for the money to be paid in to my account. The original email was:
Dear Mr. Mohanty,

Greetings from Air India!

We acknowledged the receipt of your e-mail.

We would like to inform you that, as per the update received from the concern team, It has been decided to reimburse the cost of Vistara Flight Ticket of Rs.7570 and Rs. 10, 000 towards compensation.

Further please be informed that please forward Indian bank account number and blank cheque scanned copy bearing your name for electronic transfer of fund to this account.

Thanking you and assuring you of our best cooperation at all times.

Regards,
Shubham

Air India ?Contact Us Team

Hi,
I have booked a ticket for 3 persons in December 2022 from Copenhagen to Kolkata via Delhi. One of the passengers had to go to India on an emergency medical ground and is still in India. As per the ticket we were supposed to travel on 9th June and back on 30th July. I called Air India customer care when Air India resumed flight again between Copenhagen and India and I was told that I have to pay a no-show charge in Copenhagen...

Hi, Flight Air India (AI158) and my PNR number is MPBNKD, which is supposed to fly at 8:55 PM on 26th may is still not taken off and we do not receive any updates, we have been sent to hotel with just breakfast coupons and left us in middle of nowhere,
I am 5th month pregnant travelling with my 7-year-old daughter battling my own health issue .
we have been given hotel which is of cabin where people can die out of suffocation, they have not even given our baggage where are my health pills which I am supposed to take daily. this is absolutely ridiculous, and this is absoluetly not ok to trat us this way, how are you thinking we can manage 3 meals day and clothes to put on ? what is your business stragey is it to kill people???
I call customer care and they say sorry we cannot help you ??? is this the way you operate? flight has technical issue and it cannot be rectified so what is the plan next ? who is going to upadte us?

Respected Sir/madam,

I wonder how good an airline company like Air India can be when my wife was denied boarding pass in spite of reaching their check-in counter before 1 hour. The staff were uncooperative and kept my wife moving from one counter to another.

She was not allowed to board the plane in spite of having a valid ticket and reaching the airport in time.

Staff Neetu Singh kept her moving from one counter to another for around 20 mins. There is mismanagement with Air India staff and who is going to be responsible for this.

My wife again had to book the tickets for the 5 PM flight.

Why is Air India harassing their passengers?

Why is your staff not trained to handle their customers and misguide them?

Why has Air India Cheated their Customer?

This is how Air India is cheating their customers by double booking them.
I had asked for your manager to speak to however their manager was never available. 2 of your staff were too rude and very unpleasant, Harpreet Singhal and Mukut Kumar. They never helped and ignored me on my issue.
I need a resolution to this problem immediately else I will have to escalate further.
Please call me and refund my entire money immediately Rs 13301/-
Total expenses of 2 Flights. 1st ticket = Rs 4721 + Rs 8580/- Total Rs 13301/-

Regards
Rajen Ghosh
Ph [protected]

Hi,

I had my my connecting flight AI 112 from London to Delhi on 22nd of May. Unfortunately AirIndia left behind my Bag in London and upon reaching at Delhi, they informed me that my bag was left at London Heathrow Airport. So in that case they registered a complaint "Property Irregularity report" and asked the details like where they going to deliver my bag and the nearest Airport. As the nearest Airport to my home is 400 KM far, they mentioned me like they will courier it to my native. It's been 4 days now, there is no update on my Bag and whenever asking about this, they are telling like it has been forwarded to Bhubaneswar via Vistara Airline. While calling to Vistara they are telling they can not send it to my native as I haven't travel with Vistara. My bag is almost lost and no one taking responsibility. I have paid full amount to purchase ticket and that is their fault by not sending my bag with same flight I travelled. Now they are harassing me by asking to call this help desk and that help desk. My bag is very important to me and without that its very difficult spending days here in India. They are also not providing proper escalation process. Please help me to solve my issue.

Thanks
Pragnya Mishra

Ref No.: 5SVQWJ
Flight: AI174, SFO to DEL on 13th May 2023, 10:30 am
- During this journey, we were disappointed with the limited meal options. We received a small pack of lunch and a subsequent small portion of cold pasta with mushroom and orange juice, water. Despite informing Ms. Nisha about our mushroom allergy, her response was rude, suggesting we remove the mushrooms ourselves. Even She was very rude when we asked for a glass of water only. Regrettably, the airline provided no additional meal services and denied basic requests for water, cold drinks, and alcoholic beverages.
- I encountered an unprofessional situation with cabin crew member Ms. Nisha, leaving me concerned about such crew members on a 16-hour long-haul flight.
- Furthermore, the inoperative entertainment system left passengers without any entertainment for the entire flight. Broken seats, including our own, hindered our comfort and ability to rest, while even the food tray couldn't open properly.
I kindly request Air India's acknowledgment of the inconveniences and shortcomings during my SFO to DEL flight. Appropriate compensation is sought for the subpar service, encompassing the rude behavior of a cabin crew member, limited meal options, malfunctioning entertainment system, broken seats, and lack of basic amenities. These issues significantly impacted the quality of my journey.

I am Jeeru Nishanth Reddy (PNR: JO74M6). I travelled in Airindia flight AI 0142 from PARIS-DELHI on 10/05/2023 and returned in flight AI 0143 from DELHI-PARIS on 18/05/2023. In both these flights, the inflight entertainment system was completely broken. Not just mine, but for a lot of other passengers as well. I was travelling alone and each way journey was around 8-9 hours with nothing to watch/listen. This is completely unacceptable. I will be travelling with my kids again on 30/06/2023, and I cannot imagine how we will have a 7 and a 9 year old kids without inflight entertainment. could any of you take a look at this issue please. We pay outrageous price for the tickets, and this is the service which is provided. I expected the service to be better since TATA's took over, but it has totally disappointed me with feeling of no future for this airlines.