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Air India Complaints & Reviews

www.airindia.com

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Updated: May 21, 2026

Complaints 3193

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295

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2898

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Airlines house, 113 Gurudwara Rakabganj road Sansad marg area, New Delhi 110001.i

Website: Www.airindiacareer.com

This incident took place a few days. One girl called me to said Are you apply for air india job then I said yes. She is named divya Aggrawal. She said send some documents for verification and send. Then she message me congratulations you are selected send the money Rs. 2550 for registration charge. After that I saw joining letter I was totally fake. There are two girls first one is a Divya Aggrawal and second one is Tanisha Rathore and I...

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One of My baggage tag did not arrive at the DXB airport from Delhi. I waited in the belt till the last but only one luggage arrived but the other did not.
I raised the PIR number at the DXB ariport and also raised the case with Air India. But Air India hardly cares for the customer support.

I have paid for my luggage and my tickets. I am not asking for free support.,
If you can not handle the luggage of the customer,...

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Address: No. 304, 19th Main, Koramangala, Bengaluru 560095

Dear Sir / Madam,

Unpleasant Business class travel on AI157, on 16th June 2023 from New Delhi to Copenhagen

Please let me narrate the truly unpleasant and painful experience on this flight on Business Class.

The flight was already 4.5 hours delayed. I was to deliver a lecture at 8.00am on the 17th June at the International Peripheral nerve Society meeting for which I was travelling to attend....

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Hi,
I have booked a ticket for 3 persons in December 2022 from Copenhagen to Kolkata via Delhi. One of the passengers had to go to India on an emergency medical ground and is still in India. As per the ticket we were supposed to travel on 9th June and back on 30th July. I called Air India customer care when Air India resumed flight again between Copenhagen and India and I was told that I have to pay a no-show charge in Copenhagen...

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Dear Sir/Madam, I was travelling on Air India from Ahmedabad to Delhi via Air India flight AI 532 on 24th April, 2023. It is to be noticed that the staff at the Ahmedabad Airport was highly incompetent and despite having web checked in, they informed us just as we reached the counter, that our bags had been checked in, when in fact they were not. They then unchecked the bags and rechecked us in and printed separate boarding passes again....

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Details of the trip are as below:
Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please...

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I had booked air tickets with Air India for 14th march from Bengaluru to Delhi and I am a senior citizen requested through call and email to Air India for cancellation and full refund due to medical reasons and have provided them Medical Certificate also for the same, I have to undergo a surgery and doctor has advised me not to travel for this week. But Air India is not accepting that and refusing to refund my money and I am not financial...

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I had purchased CCU-DEL-SFO ticket during COVID-19 pandemic time which got cancelled due to travel policy. At that time airline travel policy was to refund the amount to customer if customer cannot fly due to travel restrictions. There were two passengers, after uncountable follow up able to receive refund for only for one passenger and air India not giving any clear justification why the remaining amount is not refund?
E-ticket:[protected]exchange...

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Address: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi, Delhi, 110001

Hello,
How long before I hear back from the Refund department? This is a more than 8 months long back and forth with Air India on my 4 EMD receipts payment for extra leg space that both my wife and I paid for and were denied by cabin crews due to assignment of bassinet seats by the Air India call center. Initially, I sent all details August 16, 2022 to you and a new case - Case ID: 16936860 was created. Nothing happened. I called...

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This mail is bringing your notice to the delayed baggage issue that happened on Dec 2nd, 2022 at Mumbai airport .
I am attaching my ticket for your reference .Adding flight details below:

Flight Number : Ai984 : DXB to BOM
DXB
DUBAI
23:40 hrs, 01 Dec
Dubai International, Terminal 1

2h 55m

Economy

BOM
MUMBAI
04:05 hrs, 02 Dec
Chhatrapati...

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Address: Jalandhar

The ticket was booked for 02 passenger from IRCTC and at the PNR no is same for the both E-ticket. The GST detail of my organization was filled for the ticket at booking time.

I want to my GST TAX Invoice for claim my TA. In this regard, i have mailed to [protected]@airindia.com. They replied and provide me only one passenger tax invoice and for 2nd passenger, they said that GST details of 2nd passenger was not correct. But...

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Hi Team,

I had three passages and one infant boarding flight AI0864 on 27th Nov 2022. All the passengers had opted for paid seat and booked in advance. The air India staff changed the seats on purpose saying that those seats are already booked. All the three family members were given different seats. This is pathetic considering you split the entire family with a 2 months child. Not allowing them to sit on the seats which...

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From: Air India
Sent: Sunday, 13 November 2022, 12:52
To: vijay.[protected]@hotmail.co.uk
Subject: Re: COMPLAINT OF NO INFLIGHT ENTERTAINMENT

Dear Vijay,

Greetings from Air India!

Thank you for your feedback.

We deeply regret the inconvenience caused to you during your flight with us. This isn't the experience we expect for our guests who fly with us. Our endeavor...

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Website: Airindia

I have tried booking flight tickets from Air india. But i haven't received any confirmation email/booking reference from Air india. I have used UPI transaction. After payment i have received "something went wrong with payment transaction". But the payment was successful and money deducted from my account. I need the full refund amount....

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Address: India

I arrived from Lon to Kochi on 22nd June in business class. Upon collection the bag, I noticed several damages including but not limited to one strap was loose and locking of the strap broken. I draw the attention to the officer on duty near the conveyor belt and informed me following his quick look at " can't do anything" He even refuse to record my complain . I wrote several emails to contactus but no response including customer service...

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Dear Management,
I hope this email finds you not well!
I am writing this email as a complaint on behalf of my wife (Vishakha) who travelled from Sydney to Delhi from Air India AI30 at 9.45am on Saturday (23rd April, 2022).
This is regarding the harassment which my wife faced at Sydney Airport from Air India Customer Service representative from Check-in counter till flight take Off.
Firstly, while submitting the...

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Today on March 29 2022, I was trying to book Ari ticket on Air India website. With multiple try after entering the multiple Credit Card issued by various Canada bank such as CIBC, RBC, transaction was not happening.

It was failing at Air India and throwing the error of payment not authorized.

My dad is in ICU and I have to urgently travel . the ticket for March 31st which I was getting for $846 went to $921.br...

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Address: House number 991 sector 9 Karnal Haryana

I booked tickets number[protected]for travel from Delhi to Torrento and back.I have selected seat number 17C for both side travel and payment of Rs 9032 was made with ticket booking through website.Inspite of my repeated request through customer support my seat has not been allocated.Even feedback WB-IDEL[protected] is of no help.please allocate my selected seat
Saneh Lata...

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I had travelled from Mumbai to New Delhi on 27thFeb'22 and while collecting my luggage at New Delhi airport found the same damaged.

Immediately i had lodged a complain at baggage counter of air india at T3 terminal of New Delhi. (receipt enclosed)

I had immediately sent an email on 27thFeb'22 on the email id provided at the baggage counter and on the complaint slip.

Thereafter on their email on...

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Website: Airindia.in

Hello, I booked a flight for myself on 05/03/22 through the official website of Air India for 07/03/22 from DEL-COK flight Number AI465.
I filled all the required details and went for the payment, after the payment was done it took me to the home page without generating the PNR/flight reference and got a message from the bank stating that the amount INR 9316.00 has been deducted. Please look into this and refund or whatever alternative...

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