Air India Complaints & Reviews

I booked my tickets as per Aadhar card and Pan card where my name is split into first name and Last name . In my passport my first name contain bothe the names and there is no last name.
To my request to make correction, I am asked to pay $448 and differential fare of $300.
I respect policies but here policy is being used as an opportunity to charge more from a senior citizen pensioner who is feeling like cheated and harassed. I have my wife on the same ticket and my daughter under different ticket but on the same flight on 13th May and there is no way I can cancel this travel. Request Airline with Indian heart to be more humane and consider my request to make correction.

Case Id:04244217
Trip: EWR-MUM-EWR
Date: March 29 and April 7

I was indeed given the correct seat numbers that i paid for, however that in NOT the issue.

The issue is that the seats that were selected at the time of checkin were in a 2 seat configuration with no other seats around them. However the actual seats that we were provided were in a 3 seat configuration. If during seat selection, the actual 3 seat configuration would have been displayed, i would not have paid extra for these seats.

Therefore, what was promised, was not provided thus i do believe i am entitled to a full refund.

An additional point to note is that the actual seat configuration displayed online during seat selection was different to the actual seat configuration in the aircraft. Many other passengers were also disappointed at this situation, who had also paid extra.

In the seat configuration displayed online there was an isle on the left and right of 27B and 27C. This was the 2 seat configuration that i am referring to. Therefore, I paid extra for these seats.

Additional feedback to Air India: If you look at the attached, visually it appears that the left center seat has an isle next to it. The confirmation screen isn’t always looked at carefully by any passenger. However, this is NOT the issue I am complaining about.

The row itself that I got was much more behind the aircraft than it was shown according to the seat map. This happened during both Ewr-mum and mum-ewr legs.

I can assure you, I selected the seat during my mum-ewr led at the air India counter at the Mumbai airport. I selected a front row but the actual seat was not in the front row within economy.

I immediately complained to the commercial staff…..they even acknowledged the mistake.

Dear Team,

I have booked Air India tickets from Mangaluru to Mumbai - Mumbai to Muscat. on the 29th of April for some reason, the Air India flight was canceled and i have booked the return tickets as well on the 18th of May

Here is the PNR And Ticket numbers PNR 6G43M8 & E-Ticket [protected] & [protected]

Now without our knowledge, they book a flight from Mumbai to Muscat from Air India express PNR WVHYGL

after discussing with both the Air India and ixigo c.c teams ixi go, team requires a letter from Air India for full refund, and Air India as given a letter to submit to the ixigo team and get the full refund without any charges if we request to book the tickets there should not be any extra charges so please check and call me back to this number +[protected] or email me on [protected]@gmail.com we have been calling you and air India from 2 days and there is no proper response there is no other chance to talk to the ixigo team we spend lots of money calling customer care I need compensation on this and a better flight tickets without more layovers

Hello,

I’ve contacted Air India multiple times for the refund on my cancelled ticket since 3yrs. They always say that they will process it within a week and I will get an email about the refund. But nothing happened. I should receive around Rs. 100000 on my card. But they are not helping me. My cancelled ticket is[protected]
I’m even attaching the screenshot of the email I received from them confirming that I will receive the refund in 2021. But no response after that. They are not even replying.

Me and my husband had boarded flight of Air India on 14th of april 2024 from mangalore to Mumbai and on 15th we had a connecting flight of Air India from Mumbai to Delhi and Delhi to Amsterdam. We had altogether 5 baggage and the staff of Air India informed us that we cannot carry all the baggage as we were allowed only 4 but then we paid for the 5th baggage amounting to 15000 rupees but as we reached Amsterdam airport we received only 4 baggage and one was missing and we filed property irregularity report and its been 3days we havent heard back from Air India and being in Netherlands I'm trying to contact Indian Air India number but its not even getting connected i tried everything from my end and its all in vain i have mos important stuffs in that baggage but still they are not helping us out and even i paid for that baggage!

Dear sir
i sent a request for compensation following a flight disruption
i had a reply on march 1st, i was registered under case ID 03393877
beforehand i had provided a letter giving all the details of my disrupted flight
Having no news since i sent about 10 messages to Airindia customer support.Each time i was told i had to write where i had first written, i kept going round in circles.Iwas also told to go on existing check status which i did and to my horror it says this case is closed! no date, no satisfactory reply from the company
i want the company to reopen case id 03393877 and look at the letter i sent and keep me inform of what is being done,
yours sincerely
a.Breillot

email provided for this ID : [protected]@yahoo.fr

BHASKARRAY DESAI - FLIGHT - AI864. BOM-DELHI-SFO.

HARRESSEMENT TO SENIOR CITIZEN SINGLE TRAVELLER. MIS-INFORMATION ABOUT AIR INDIA BAGGAGE ELIGIBILITY - ITINERARY.

I am a single parent senior citizen. On 19th March, 2024 I reached Air India counter at Terminal 2 of Mumbai International Airport. My printed Itinerary was clearly showing entitlement of free 2 Baggage of 23kg. each. My Travel Agent double confirmed with Air India Customer Service that I was entitled for free 2 Baggage of 23 kg. each free. I was astonished at Airport Air India counter, when I was informed that I was entitled for only 1 Baggage of 23 kg. as per Air India's Computer screen which was not available to me till I reach at Air India Counter. I had downloaded my Itinerary from Air India Official website only. Copy enclosed for ready reference. Air India Counter Assistant Mr. Shayad and Duty Manager Mr. Praveen Adhav were adamanent for allowing me 1 Baggage only. I was instructed to contact my original Airline-Lufthansa Airline at 3:30 am midnight as Air India was obliging me to carry in their Flight. I have requested to send email on my registered email confirming Air India's inability to carry 2nd Bag despite Air India's itinerary clearly showing entitlement of 2 baggage, which Duty Manager Mr. Praveen Adhav has pretended to sent and confirm about sending of email but I have not received any email till today. Despite of all my request as Senior Citizen and wastage of valuable time at mid-night, they harrased me to the extant that I was left with no alternative but to compel to call one of my relative (not family member) to Airport Departure Gate at about 4:00am mid night to take back my second Bag to my home, as I am staying alone in India. My 50% medicines for Hypertension, Diabetes, thyroid and other general ailments were left over in the said Bag in India and now I am short of medicines for about 3 months in USA. This is apathy of Tata Airline owned Air India.
I most humbly request Air India to pay damages for mental trouma and harrasement to senior citizen at midnight without any fault of mine.

I hope Tata will honour it's tradition of Customer first in real practical terms. Mahatma Gadhiji said Customer is always right. What Tata Airline say?

Waiting for justice from TATA.

Bhaskarray Desai
[protected]@yahoo.co.in
Note : I reserve my right to give complaint to AERA, Mumbai International Airport, Ministry of Civil Aviation, Consumer redressal Court and all concerned authorities till I get justice.

Someone offered me for a airport job ansed money inonline i paid 35500/-, now there phone is switched off kinldy help me .onemore thing im already completed in legal forum. the team contacted me. thre are also asked money for case file i paid 2359/-..they said its takes 20days time now one month over but not updated me, now asking document charges 1700/-.kindly help me

Even though I checked in online, I arrived at Kempegowda International Airport Terminal 2 gate no D13 one minute before the boarding gate's scheduled closing time, which, as per rules, is 20 mins before departure of the flight. The departure was at 9:10 PM, and I arrived at the gate at 8:49, so by law, I was a minute before the scheduled closure time. They called me repeatedly to check the status, and I informed them I was already on my way. Despite being there a minute before, they denied boarding, saying the check-in counter called to notify them we shouldn't be allowed to board. This caused me a lot of trouble to face. I request you to kindly check with the camera and everything to confirm the facts. I would like you to take action against Air India for overbooking the flight and not allowing passengers to board.

Since closure of city office in various centers it has become very difficult to make any changes in booking. Web site says my ticket can not be altered for departure date on line and that I must contact customer care. Customer care when connected says they have sent link to mansge booking, Manage booking says ticket in question can not be amended for departure date on nie and we need to phone customer care.

What a vicious circle!!!

PNR: KLJHLF

I am trying to re arrange departure date from 10/04/2024 to 11/03/2024 but web site Manage your booking says this change can not be done on website and that I need to contact customer care/services. There is no email address and phone nbr only gives recorded information with sms for link and the link says amendment can not be done on line.
I am in Vadodara where city office has been closed. At the airport they ask to phone and that phone gives link per sms to manage booking, This is a vicious circle and BAD FOR CUSTOMERS OF AIR INDIA.
Air India this way is doing BAD customer service as if they dont care for customers. I am British passport holder but on holidays in Vadodara Gujarat India and experiencing this problem and hence complaint.

Good morning,
I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get the refund which was due to me on that day ie 28 Aug 23. I asked her if I'll get any confirmation mail regarding it but was told no it will be in the system and I just need to call and give the PNR reference. In Dec 23 when I called the customer care to use the tkt I was told that no such provision exists. I was really shocked to hear this and sent a query immediately but haven't received any response. kindly look into the matter and resolve at the earliest.
Thanks Rashmi Jha
(FF no[protected]
Mob [protected]/ [protected]

I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get the refund which was due to me on that day ie 28 Aug 23. I asked her if I'll get any confirmation mail regarding it but was told no it will be in the system and I just need to call and give the PNR reference. In Dec 23 when I called the customer care to use the tkt I was told that no such provision exists. I was really shocked to hear this and sent a query immediately but haven't received any response. kindly look into the matter and resolve at the earliest. Thanks Rashmi Jha(FF no[protected] Mob [protected]/ [protected]

Hi Team,

On6th January while travelling from Mumbai to Delhi PNR for the same is 65AZ5V .
I have already reached at the airport on time however when my time came to weigh the check in baggage at counter ground staff has denied to take the same saying boarding has started we could not take and you have to lose the flight and rebooked the same from Indigo Airlines wherein for the same que Indigo took only 15 minutes for baggage clearance as compare to Air India who took more than 45 minutes for the same que due to very very slow staff, un-supportive ground staff also we have made the request to arrange the alternate however couple of supervisors such a rude they did not look even and didnt tried anything just said in no we cant do anything for you. Also none of the ground staff even made the priority baggage check in announcement for this at airport baggage counter.

Also when travelling on 14th Janaury from Delhi to Mumbai with PNR 65C6WG i have reached airport pretty much on time around at 4.30PM i have reached however my flight departure time was 7.10PM on this day we have been mentally and physically harrased by Air India at airport on 15h Janaury around at 4.30AM in morning after waiting around 12 hours we have been told our flight got cancelled my wife has to suffered from medical emergency. However none of the arrangements were done by Air India at airport neither for most importantly water and food they could have arranged as Indigo airline arranged for their customer but Air India did not even offered Water & food also due to which we have to suffered physically and mentally at airport which caused us physical as well as mental sickness cause of Air India's zero management on refreshments to us.

Considering above two I just need a justice in refund of these two tickets along with some extra benefits as I have suffered a lot cause of Airlines negligence, rude staff and irresponsible behavior at airports.

I took flight AI382 from Delhi to Singapore yesterday. I was seated in Biz class 2F
The flight was delayed by over 5 hrs on the tarmac with POOR communication from rge Airlines and from the ground staff.
The pilots were nowhere to be seen.
How can Air India board passengers without the presence of any pilots?
Why was food not served to business class passengers for more than 4 hours
Why were passengers left stranded on the ground for more than 4 hours ( international max stranded time) against their Will.
Whilst the aircrew tried their best to communicate they were not being responded to to keep the passengers calm.

Subject: Formal Notice of Compensation Claim for Breach of Contract and Negligence

Dear Air India Customer Service,

I am writing to formally express my profound disappointment and frustration with the egregiously deficient level of service I endured during my recent business class trip from London Heathrow (LHR) to Silchar (IXS), departing on the 11th of December and returning on the 18th of December.

Despite being aware of layovers, the shocking lack of assistance and care provided to transit passengers, especially those with young children, amounts to a clear breach of contract and negligence on the part of Air India.

Upon inquiring about the 10-hour stopover in Mumbai and the subsequent 6-hour stopover in Kolkata (CCU), I faced consistent redirection between telephone customer service and check-in personnel. To my dismay, I was informed at Heathrow that the airline does not provide hotel accommodations, and any assistance should be sought from ground staff in Mumbai.

Upon arriving in Mumbai after a 9-hour flight, I approached the ground staff for assistance, only to be informed that no support could be provided, leaving me and my two young children stranded in the airport for the entirety of the 10-hour layover. Despite being a business class passenger, I was appalled to learn that lounge access was denied for over 3 hours, and for the remaining 7 hours, I was left to wander the airport without the option to leave.

This lack of communication and inadequate support persisted upon reaching Kolkata at midnight. Ground staff insisted they couldn't help and even suggested that I pay for a dormitory bed at my own expense. After much insistence, I was begrudgingly offered lounge access, only to be informed that the lounge would close at 3 am, necessitating another relocation.

Given the undeniable breach of contractual obligations and the negligence displayed throughout my journey, I hereby formally request compensation for the distress, inconvenience, and violation of contractual terms. This experience not only fell significantly short of the agreed-upon standard of service but also resulted in tangible harm to my travel experience and well-being.

I insist on a thorough investigation into this matter and expect a prompt and detailed response outlining the compensation process. Failure to address this matter adequately may necessitate legal action to recover damages and hold Air India accountable for its contractual breaches and negligent conduct.

Sincerely,
Sipra deb

Kindly advise whether my parcel EO[protected]IN sent by India Speed Post through AI 165/111 is lying in Air India godown/ warehouse in London Airport ( Heathrow) since 7/11/2023 . If yes, kindly ensure it is delivered quickly to UK Mail Service. You may like to advise Air India to fix staff accountability for the negligence on the part of their personnel
Prakash Chandra Sahoo
Regional Director Reserve Bank of India

I received an email that my flight AI986 on 30th Nov 2023 has been delayed, and the new time was 12:35 instead of 22:30. I was at the airport at 9:30 where the check-in counter staff told me that all my 5 tickets were (exchanged) not available in their system. They asked me to call Air India or MMT, but both blamed each other. We tried to meet the staff of Air India there she tried to help us as well but she gave similar information. We left...

Dear Consumer Complaint Forum,

I hope this message finds you well. My name is Rishabh Upadhyay, and I am writing to submit a formal complaint regarding a recent travel experience with Air India. I believe my situation requires immediate attention and resolution.

On November 29th, 2023, I took an Air India flight from Milan Malpensa Airport (MXP) to Mumbai. Unfortunately, upon arriving at Mumbai's Chhatrapati Shivaji Maharaj International Airport by AI 865 on November 30th, I encountered a significant issue – my checked baggage did not arrive with me.

I promptly approached the airport staff in Mumbai to report the missing baggage, and they assured me that my bags would be sent to my destination promptly. However, it has now been over 24 hours since I reported the issue, and I have received neither an update on the whereabouts of my luggage nor any assistance from the airline. To make matters worse, my attempts to contact the airline via phone have gone unanswered, leaving me feeling stranded and helpless.

I am reaching out to your esteemed forum to seek assistance in resolving this matter urgently. The prolonged delay in locating and delivering my baggage has caused significant inconvenience and distress during my travels. I implore you to intervene on my behalf and help expedite the process of locating and delivering my missing luggage.

I kindly request that you initiate an investigation into this incident and facilitate communication between Air India and myself to ensure the swift resolution of this issue. My main concern is the safe and prompt return of my belongings and more importantly my documents and medicines.

Please do not hesitate to reach out to me for any additional information or documentation required to assist with the investigation.

I am grateful for your prompt attention to this matter and look forward to a swift resolution. Thank you for your assistance in this challenging situation.

Sincerely,
Rishabh Upadhyay

It's been a month we are waiting for refund for flights that were rescheduled by you. and you offered to cancel free of cost. we are calling customer care daily with no response no action. we spend hours of our time trying to connect to the supervisor finally speaking to one named "Shubham" who promised to help and get back with a status, but it's been 3 days no call back.
there are 9 tickets cancelled but seems like Air India is not bothered about customers.
Case number 00846656, 00836198.