Air India Complaints & Reviews

My issue: For my flight with AirIndia PNR UVN7C9 I had four legs. Onward was ORD to DEL and DEL to BLR in late August. And return is BLR to DEL and DEL to ORD starting tomorrow. All 4 legs are on the same ticket. I took the flight from ORD to DEL and missed the flight from DEL to BLR during my onward journey due to bag delay. Now, they won't let me web check in to my return flight BLR to DEL + DEL to ORD. They said because I missed the previous...

Good Afternoon,

Kindly note that I booked a ticket Mumbai – Doha – Mumbai dated 30 June 2023, after I purchased the ticket, I found that the return ticket not direct flight. Then I called the call center in India and request the change to direct flight and the customer representative notify the followings:

1. For the modification of existing booking require Rs. 4, 900+ and
2. For cancellation within...

My children arrived at the London Heathrow airport on the 16th of July ready to check in to their return flights to Australia. there were both there within the 3 hrs of checkin, waiting in line and then when their turn came they discovered they had lost their passports and the bag that they were in. Panicking, the tried to find the number of the taxi that dropped them, didn't know what to do. thankfully The taxi returned with the belongings...

Fligth AI381 from Singapore to Delhi on 9 Sept 2023. 00.15 AM flight cancelled, and was left stranded by Air India for 8 hours at Singapore airport with water, food nor information on what to do. In the end had to book myself on another flight. To end this terrible performance, my luggage was lost and I am still waiting for my luggage more than 24 hour later. To date, nobody from Air India has even attempted to reach out. Katj

I am Vishnu Hareendran and my flight ticket was from Trivandrum (TRV)- Milan (MXP) via Delhi (DEL) on 3rd of september 2023. After getting the boarding pass from Trivandrum I get inside the flight and due to some technical problem before takeoff, flight got cancelled. As a matter of fact, airlines arranged a flight after 2 days and thereby I couldn't join my company on the right time and I missed an important meeting which leads to a black mark to me.

This incident took place a few days. One girl called me to said Are you apply for air india job then I said yes. She is named divya Aggrawal. She said send some documents for verification and send. Then she message me congratulations you are selected send the money Rs. 2550 for registration charge. After that I saw joining letter I was totally fake. There are two girls first one is a Divya Aggrawal and second one is Tanisha Rathore and I sent money Rajeev Bansal this person. Her number is [protected] divya number and tanisha no.is [protected] and I sent money [protected] rajeev bansal. Help me anyone.

‘FIVE OAKS’
4/8 Kanadia Road
Indore: 452016
The Nodal Officer Complaints 02 Sept 2023
Air India

Subject: PERFECT CATTLE CLASS EXPERIENCE ON AI 173 AND 174

Sir
I travelled from Delhi to San Francisco on AI 173 on 5th April 2023 and returned on AI 174 on 14th July 2023. (Boarding cards attached).
I wish to bring to your notice the harrowing experience I had on...

Hello, I have lost my camera bag on flight AI 825 from delhi to srinagar on 30/08/2023. Please help me find it. It has camera equipment worth 10 lakh INR. please help me find it. I have dropped a complaint on air india site also, 21951773, but there is no response yet from air india. I tried to contact Air India staff at srinagar airport but they are denying that they found anything on airline. I need security cctv camera help on airline to find if its taken by some other passenger. Please help me find it. Please

On my journey from London Heathrow to Delhi (24th July - flight number AI112), my screen was not working. I complained, the cabin crew reset the screens but this still did not help. I was left with no tv screen for 8 hours.

This then happened on the way back too from Delhi to London Heathrow (21st August - flight number AI 161) my tv screen was not working at all. I complained to the cabin crew and they told me that they will...

One of My baggage tag did not arrive at the DXB airport from Delhi. I waited in the belt till the last but only one luggage arrived but the other did not.
I raised the PIR number at the DXB ariport and also raised the case with Air India. But Air India hardly cares for the customer support.

I have paid for my luggage and my tickets. I am not asking for free support.,
If you can not handle the luggage of the customer, nothing more can be asked from you.

Its been 5 days now and there is no tracing for my baggage from the Airline. Deeply disappointed.

Worst Airline, Would never recommend to anyone. And will make sure my experience is share with all. So, that people do not book AI tickets anymore.

I have raised a complaint in airindia portal to escalate, but has been closed without any action.I have travelled in airindia with my family of wife and 3 small kids. In my flight LHR - BOM, the infotainment system was not working. Then later AirIndia changed my flight schedule COK - BOM which resulted an increase in transit time from 2 hours to 15 hours. I requested for accomodation on same week but airindia didnt respond until i arrive in LHR. So i had to take my own accomodation for the night stay. Also the infotainment system was not working on my way back BOM - LHR as well. Further to this, my baggage was mishandled causing damages on my way back. Altogether i had a very bad experience with airindia which made me stressed and loosing money. I would like to claim for a compensation for the lack of entertainment inflight and a refund for the accomodation i had to book due to your schedule change.

Flight AI 301 from SYD to DEL on 16 Jun 2023 [To India]
Flight AI 302 from DEL to SYD on 12 Jul 2023 [To Aus]

I am writing to express my extreme disappointment and frustration regarding my recent experiences with your airline during two separate long-haul flights. The lack of functioning infotainment systems on both flights has left me questioning the quality of service provided by your airline and the well-being of...

Flight No: AI-643
PNR: 6LUY59
Booking ID: NF243LGUH1019SYQ3973
E Ticket No:[protected]

I want to travel from Bombay to Udaipur. The flight was scheduled on 24th July 2023 at 2.20 PM IST.
Due to heavy rainfall, I was not able to web check-in (Server Issue) and reached Terminal 2 at 1.30 PM. I was requesting and begging in front of Air India staff, please allow me to travel as I need to reach Udaipur due to a medical emergency. I showed medical certificate and also ask them to talk with the doctor, but they ignored me and laughed. I was requesting till 1.50 but no response from their side.

Air India flights also get delayed but we understand your situation what about if we delay just for 5 mins? That's not fair.

I want my full refund.

Dear Concern, Greetings,

below are flight details, we booked business class however On AI824 of 16Feb the aircraft operated was having all economy configuration version. we traveled in economy class. ticket details as under.

PNR 69Z2DD
MR. ARUN SINGH (Ticket No. 098-[protected] )
MR. WILHELM STEINHAUSER (Ticket No. 098-[protected])

i have already mailed to Air India on mail id [protected]@airindia.com multiple times without any result.

as per rules a refund should be made by Air India.

Please help.

Thanks & Regards,

Arun Singh

Respected sir .
We travelled in spice jet, very nice and easy travel . But unfortunately we send cargo through air india cargo . We send cargo from dubai to amritsar. We got confirmation from the agent from the dubai according to the confirmation from them . We visited here at the cargo departure but they are telling not received here. Then they guide us to airport, then we reach here . Here also they told not available, they we show...

I have booked the ticket through Makemytrip and not get the refund. Makemytrip saying that the will not process the refund as you have not received the confirmation from Air India.

booking ID AN7WCY5ELVEH270K7657 for travel from (DXB-DEL, DEL-JDH, JDH-DEL, DEL-DXB) on[protected]:15:00.

It's a horrific experience with Airindia. Never experienced anything like this with any other airlines like Emirates, Fly dubai, Oman Air, Indigo, Jet, etc. Return journey of 2 way ticket for my family (wife and kids) was made open during Sep'22 with a validity upto Aug'23 through their call center. During May'23, called customer care @+[protected] and rescheduled the return journey for 27th Jun (PNR:L3D2RK). Within 2 days, the PNR was...

Hi,

I planned to travel to Budapest to join my new job on 01.03.2023 via Air India flight AI-143 to Paris further Air France connecting flight to Budapest on 01.03.2023.

When I was standing in the queue for check-in around ~10:10 AM on 01.03.23 at G section of Air India at Indira Gandhi International Delhi Airport T3 Terminal. One gentleman wearing an Air India badge arrived and asked the reason for my travel....

Hi, The undersigned was flying from India to Budapest on 01.03.2023 via AI-143, the undersigned was denied onboarding due to huge amount of time wasted by Air India onboarding staff named Rajeev who kept the undersigned passport for large amount of time for Visa verification later officer who was sitting at 2nd counter from left was not accepting the extra baggage charges from the undersigned whatsoever. Due to this harassment the undersigned checkin baggage also torned up.
Your good office is liable to compensate the losses the undersigned forced to bear due to this harrassment.

The undersigned had sent a multiple mailer for the same but no concrete response for the compensation.

Please check & let us know about the compensation the undersigned is liable to be paid by your good office.

Regards,
Tajinder Gulati

Dear Sir,
I booked ticket for my parents in Air India, both are senior citizens,
With utter disappointment, forced to write this email due to pathetic service, rude behavior from Air India staff because of the Senior Citizens
PNR Number VEXYDL
Passengers Name: Shekhar Shetty and Shrimati Shetty
Flight Journey Details: 24th June Bangalore to Mumbai 21.20 PM and 28th June Mumbai to Bangalore 16:40PMbr...