Air India Complaints & Reviews

I am writing to formally complain about the unacceptable treatment I experienced while traveling on Air India Flight AI188 from Delhi to Toronto on February 19. I was traveling with my 7-month-old baby under PNR 6RIVCT, while my husband had a separate PNR 6RJS9Q.

Prior to our journey, my husband received an upgrade offer to First Class via email, which he accepted, assuming that either I or my baby could switch seats with him...

Air India has not issued a refund for three bookings that were canceled approximately 50 days ago. Despite multiple emails and over 30 calls to customer service, I am repeatedly told that the refund has been processed. However, I have not received it yet, and they are unwilling to provide transaction details. I have also shared my bank account statement for the same account used for booking, but they have stopped responding. Please assist on an urgent basis.

Pending Refunds:
Traveller: KHANDARE PAARMITA MS (ADT)

Booking Reference: ON3CN9
Ticket Number: 098-[protected]
Refund Amount: INR 57, 475
Refund Status: Not received from January 10, 2025, to February 24, 2025
Traveller: ADVANI MYRA MS (ADT)

Booking Reference: LFIHWL
Ticket Number: 098-[protected]
Refund Amount: INR 57, 475
Refund Status: Not received from January 10, 2025, to February 24, 2025
Traveller: NAUTIYAL RACHIT MR (ADT)

Booking Reference: OHAKTJ
Ticket Number: 098-[protected]
Refund Amount: INR 57, 475
Refund Status: Not received from January 10, 2025, to February 24, 2025

Mohit Bhardwaj
Phone No: +91 [protected]

I got migrated from Vistara in Nov'24. I am unable to login into my Air India Maharaja account for 'almost a month now'. Inspite of giving correct credentials, clearing cache, clearing browser history, trying logging on different devices, I am still on the SIGN ON page. I have shared the video several times as requested by their Customer care team. I have raised this login issue thru several cases ids[protected], 16686968, 16992746, 17244322,...

I booked my flight a month ago but Air India changed my flight timings three times before my travel date. Then, just 1 hour before departure, they canceled my flight via email, leaving me stranded. They rebooked me for a flight the next day, but it had a 16-hour layover for a simple domestic connection, which was unreasonable. With help from my travel agency, I changed it to a better option but had to pay an extra 46 to reschedule. Unfortunately, due to an Elizabeth Line failure, I missed my flight the next day. I went to the Air India reception at the airport, where the staff initially said they would help. Instead, they wasted 30 minutes of my time, only to tell me I was a no-show and that all my remaining tickets were canceled. To make matters worse, the flight did not even depart on time. It left 45 minutes late. My travel agent said he could issue a full refund before 1 pm, but Air India wasted time. In total, I paid 972 and had to book a new flight for 1500 for Thai Air.

Getting calls from Air India regarding jobs related data entry and field staff and have to pay Rs 1399 for registration.

Date: 24th Jan, 2025
Name: Aakansha Verma
Number: [protected]

This is the mail I have sent to Air India:

This is with reference to my refund request, Case ID: 13886149, regarding my cancelled Vistara tickets ( PNR: VHTECJ ) on 4th November 2024. Despite repeated assurances and multiple follow-ups, the refund of ₹55, 612 has not yet been credited to my credit card account since 4th Nov 2024.

The following critical points are worth reiterating:

a) Cancellation Confirmation: The tickets were cancelled on 4th Nov at 11:18 AM, and I was assured of a 100% refund by Aradhana of Vistara
Vistara Cancellation Reference Number: 12177506.

b) Vistara Ticket Details:
Mr. Ramesh Taparia – Ticket No: 228-[protected]
Mrs. Poornima Taparia – Ticket No: 228-[protected]

c) Further Clarifications:
I have already uploaded the Vistara tickets confirming the paid fare of ₹55, 612 (₹27, 806 per person).
Air India tickets, as mentioned earlier, are unnecessary for this process.

I today spoke with Ms. Parvwana from your Customer Care Team on 17th December 2024, who confirmed after checking with Mr. Amit that the refund would be processed by today evening. Hope that Air India will stick to their words and process the refund today itself.

It is highly disappointing that even after 45 days, the refund has not been credited, especially when tickets were purchased with a 100% refundable fare in Premium Economy, as reconfirmed by Ms. Aradhana.

Given this unacceptable delay, I have decided to shift my future travels to IndiGo, where refunds are processed within 48-72 hours.

It is also a pity that a very good product of Vistara, rather than upgrading, all the good systems & SOP's have gone down the drain and a very good product is literally killed.

The cancellation took place on 04-Nov-2024 & even after 45 days the refund is still not made. It is indeed a shame & ridiculous that even after providing the credit card statement & Vistara tickets as a proof that for each person Rs 27, 806 (totalling to Rs 55, 612) were paid.

You also know that Madam Aradhana has reconfirmed that full refund shall be made as the tickets were purchased with a 100% refundable fare on premium economy class.
Can some person in Air India systems be bold enough and unreasonable to process this refund at once. The reasonable person & reasonable process might take another 6 months.

Kindly confirm once the refund has been successfully initiated.

Warm Regards,
Ramesh Taparia

Please help me to get this money.

Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the unfortunate experience I faced at Kolkata Airport on the 14th and 15th of October while traveling with Air India. The repeated cancellations of my flight AI 769 to Delhi on both days, combined with poor management at the airport, caused me significant inconvenience and a financial loss of 233.83 euros.

The issues I encountered are as follows:

Abrupt Flight Cancellations: On both the 14th and 15th of October, my flight was canceled without prior notice, leaving passengers, including myself, stranded. We endured nearly 5 hours of waiting on the first day and 10 hours on the second day without any explanation or alternative arrangements.

Lack of Assistance and Coordination: Throughout the ordeal, the airline and airport staff provided inadequate support. There was no clear communication regarding rebooking options or compensation, which added to the distress and confusion among passengers.

Provided a Flight to a Different Destination: After hours of waiting, I was provided a flight to Paris instead of my intended destination, Milan. I was left with no choice but to accept this option to avoid being stranded further. Despite an available alternative flight to Milan with your partner airline, Air France, the staff refused to book it for me.

Financial Loss: Due to the lack of proper assistance, I was forced to book a separate flight to Milan at my own expense, which amounted to 233.83 euros.

Resolution Sought: I kindly request your immediate intervention to investigate this matter and take appropriate corrective actions. Specifically, I would appreciate:

Compensation for the financial losses incurred.
Clear guidance on the process to file a formal claim for reimbursement.
I have attached all relevant receipts and documentation to support my claim. Please do not hesitate to contact me at [protected]@gmail.com if further information or clarification is required.

I raised this issue with Air India officials, but their response was unsatisfactory. They offered me compensation of 2, 000 INR, which is significantly inadequate compared to the financial losses I incurred.

I trust you will address this matter promptly, and I look forward to your response and a swift resolution.

Thank you for your attention and understanding.

Warm regards,
Niteen

Complaint in relation to Flights AI 282 Colombo to Delhi 23/9/24 Paid Seating 9 A & B AUD $ 60.20
Complaint in relation to Flight AI 302 Delhi to Sydney 23/9/24 Paid seating 11 H & J AUD $ 120.40.

Online check in confirmation email confirmed our flights and seat allocation as per our booking.

Checking officer at Columbo allocated us other seats for Columbo and Delhi Flights despite having our Air India booking tickets provided to him. On query he referred is to Mr J A Jayswickrama who initially told us he's fix it- than after speaking to someone on the phone told us we were too old! We are middle aged couple not old or infirmed in any way, much older and infirmed Indian people struggling to get out of their seats sat in other exit row seats. Thats a major safety issue in itself as they would not be able to assist in an emergency!
Allocating us 6A&B and 16 H&J . When we said that we were not happy with that he shrugged and told us to go away.

Fellow travelling companions sat in our 9A&B seats from Colombo!

On boarding in Delhi, we advised flight attendant that we had paid for the exit row seats as seat 11 J was vacant, other people sat in the other 2 seats and advised that they also had paid for those seats! The flight attendant did not offer the vacant seat to us (we had our booking conformation available) and gave it to a man who requested it!

Staff conduct is rude, discrimatory and unacceptable. I believe that we are owed a formal apology from Air India and a full refund for all 4 exit row seats I paid for.

I booked a return ticket with Air India from Toronto to Delhi and booked a bassinet seat for me and my infant baby with a nearby seat for my wife. The airlines changed my seat without any notifications to a seat which was completely away from my wife's seat and for the return journey removed me from my seat. The reason provided by airlines was that the aircraft was changed. But if the aircraft was changed, they should have kept the seats...

Hi, I would like to bring your attention to most horrible experience in flight AI- 162, I travelled to London Heathrow to Delhi with 2 kids who are 7 years and 5 years. Our seats were 18G, 18H and 18J.

Soon we got it we realised the TV screens were not working. I escalated to flight attendant, who politely told me that they are resetting and it will work. But it didn’t work for all three screens. Since it was quite long flights, kids were getting restless and upset. I kept asking flight attendant but she told me 95% of screens are not working and you can make a complaint . I ask her how should I do it? She said when you get off you will receive sms for link which I never received. When I asked for some other alternatives to keep kids busy, she said she had activity pack but not enough to give out to all the kids.

Second, the call bell isn’t working. How awful is that? I kept pressing the bell for water, when my daughter felt nauseous but no one answered. Soon I realised, something is wrong. So I had to stand and wave my hand when I see flight attendant, I complained again. She said sorry, I will keep checking on you.

Third, the table or base for water or food was very wobbly and slanted that my son and daughter dropped their food twice . We had to use the pillow to make it stable so that we can at least eat our food.

Fourth, my seat wouldn’t recline, so I couldn’t rest, I had intense back pain when I got off, I was tired as I was attending my 2 little ones in whole of the journey.

The condition of flight was disgusting, I have made up my mind, air India is not a same anymore and I will not recommend this flight to anyone.

This is really unacceptable and beyond the worst experience. I hope this issues will be taken on board and a proper resolution will be made.

I booked a flight using my credit card for a friend coming on a group trip. We all had the same dates from 21 Aug to 11 Sept return airfare from New Zealand to Delhi. HOWEVER, the webpage to fill in credit card details does not ALSO SHOW FLIGHTS, so you cannot confirm they are correct. That webpage only asks for credit card info and to confirm those details. When u click 'confirm' for the details, the payment is taken and only afterwards you can see the flights booked. Mine were immediately wrong, out by a month (21 July to 11 Aug) and so for a dyslexic person this needs to be checked before being charged. I immediately opened a case file, and instead of 24hrs it took DAYS for anyone to respond. I even called that same day, a cost to me because there's no office in NZ, and they said it's free to change once but there's a penalty??! There was no fare difference, the flights were available, but they refused to do anything but charge me 240nzd (+12000INR) to change to the dates I actually wanted/needed. Terrible service, and no explanation. Not even a way to complain, so I am here. Booking reference: WEBZSP (Roger Kenneth Holding, passenger).

I have booked my flight from new delhi to washignton iad in june 2023 . In december 2023 i have changed the dates of flight to june 2024 and in may 2024 i have cancelled the flight. As per air india i provided them all the necessary details about account details and everything still they are not giving my refund back .
E ticket no. [protected]
pnr : wgb6or
case id : 06351141, 07955125
refund amount : $1500

I am reaching out to you on behalf of my husband, Gaurav Kwatra, and my mother-in-law, Sunita Kwatra who are in Kochi for my mother-in-law’s medical treatment.

On 14 June 2024, they were scheduled to fly with Air India from New Delhi to Kochi (PNR 5CGKVN). The purpose of their trip was my mother-in-law's medical treatment.

Due to my mother-in-law's osteoporosis and her tendency to fall while walking, she required...

Dear Sirs,

I unfortunately had an awful experience traveling with Air India recently. I was due to fly from Mumbai to Heathrow on 29th May 2024 however that flight was initally delayed by 3 hours and then cancelled.

No one ever bother to many any clear announcements and given we were due to fly out at 2pm we didn’t actually get to a hotel till 12am. All that time was spent in the airport all because we were simply ignored and not informed about what was happening. Once the hotel was agreed, a further wait for up to 3 hours outside the airport as they only put on 2 coaches for 300+ passengers. No queuing or organisation at all.

All requests for compensation have been rejected by Air India

We landed in mumbai from coimbatore at 11.15 PM yesterday night, we forgot to collect on black bag from baggage belt, nobody is helping on airport to collect the same.

My wife is standing in airport since 3 hours now.

I had booked a ticket to travel from Bombay to Leh on 27th of April via Paytm with the booking ID: [protected]. The flight was scheduled to take off on 11th May at 12.40 AM. However, even after reaching the airport at 10PM on the 10th of May, I was not allowed to board the aircraft at the baggage checkin counter. The staff at the Bombay airport informed me that they could not find the details of the flight listed on my ticket. I was later redirected to the supervisors at the Air India counter at Mumbai airport. They were extremely unhelpful and refused to even offer me alternate flight arrangements so that I can make my travel. I was going to meet up with my Family at Delhi airport and then travel to Leh from there together. However, since I was denied boarding at Mumbai airport, I could not make my second flight. Since the airport staff was unhelpful, I had to book a second ticket at a much higher price so that I can meet my family. The original ticket was 15, 890 Rs. While the second ticket I had to book due to the issue I experienced at the baggage checkin counter at Mumbai airport, cost me 24, 804 Rs. Even though it was not a mistake from my side, the staff at the airport refused to raise even a refund request (once again citing that they could not find the details of the flight AI 9114 in their system). I have been following up with PayTM, Air India and Air India express for the past 3-4 days and have not yet received the refund. Instead the airlines is falsely claiming that the ticket was cancelled on Voluntary basis. Requesting your help in getting me justice in this matter.

Dear Sir my booking reference is TQ6U6V. I had reached out to customer care for the correction of the gender of my wife on her ticket to read as Mrs Neera Channan instead of Mr Neera Channan. As we are traveling on 26 May 24 by AI 127, I hope we are not harassed at the airport. Kindly help resolve this issue.
Kind regards
Lt Col Manoj K Channan, Retd
[protected]
[protected]@gmail.com

I booked my tickets as per Aadhar card and Pan card where my name is split into first name and Last name . In my passport my first name contain bothe the names and there is no last name.
To my request to make correction, I am asked to pay $448 and differential fare of $300.
I respect policies but here policy is being used as an opportunity to charge more from a senior citizen pensioner who is feeling like cheated and harassed. I have my wife on the same ticket and my daughter under different ticket but on the same flight on 13th May and there is no way I can cancel this travel. Request Airline with Indian heart to be more humane and consider my request to make correction.

Case Id:04244217
Trip: EWR-MUM-EWR
Date: March 29 and April 7

I was indeed given the correct seat numbers that i paid for, however that in NOT the issue.

The issue is that the seats that were selected at the time of checkin were in a 2 seat configuration with no other seats around them. However the actual seats that we were provided were in a 3 seat configuration. If during seat selection, the actual 3 seat configuration would have been displayed, i would not have paid extra for these seats.

Therefore, what was promised, was not provided thus i do believe i am entitled to a full refund.

An additional point to note is that the actual seat configuration displayed online during seat selection was different to the actual seat configuration in the aircraft. Many other passengers were also disappointed at this situation, who had also paid extra.

In the seat configuration displayed online there was an isle on the left and right of 27B and 27C. This was the 2 seat configuration that i am referring to. Therefore, I paid extra for these seats.

Additional feedback to Air India: If you look at the attached, visually it appears that the left center seat has an isle next to it. The confirmation screen isn’t always looked at carefully by any passenger. However, this is NOT the issue I am complaining about.

The row itself that I got was much more behind the aircraft than it was shown according to the seat map. This happened during both Ewr-mum and mum-ewr legs.

I can assure you, I selected the seat during my mum-ewr led at the air India counter at the Mumbai airport. I selected a front row but the actual seat was not in the front row within economy.

I immediately complained to the commercial staff…..they even acknowledged the mistake.

Dear Team,

I have booked Air India tickets from Mangaluru to Mumbai - Mumbai to Muscat. on the 29th of April for some reason, the Air India flight was canceled and i have booked the return tickets as well on the 18th of May

Here is the PNR And Ticket numbers PNR 6G43M8 & E-Ticket [protected] & [protected]

Now without our knowledge, they book a flight from Mumbai to Muscat from Air India express PNR WVHYGL

after discussing with both the Air India and ixigo c.c teams ixi go, team requires a letter from Air India for full refund, and Air India as given a letter to submit to the ixigo team and get the full refund without any charges if we request to book the tickets there should not be any extra charges so please check and call me back to this number +[protected] or email me on [protected]@gmail.com we have been calling you and air India from 2 days and there is no proper response there is no other chance to talk to the ixigo team we spend lots of money calling customer care I need compensation on this and a better flight tickets without more layovers