Claimed

Air India Complaints & Reviews

www.airindia.com

1

Updated: Apr 21, 2025

Complaints 3170

Resolved

295

Unresolved

2875

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India

Recently resolved complaints

View all complaints

Mentally harassment

Flight cancellation

Refund of ticket

Delayed Baggage Issue on DXB-BOM Flight : Dec-02-2023

Regarding Full Refund of Booking

Most useful reviews

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

non availability certificate

for issuing duplicate boarding pass or travel proof

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Featured stories

To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 2

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

BHASKARRAY DESAI - FLIGHT - AI864. BOM-DELHI-SFO.

HARRESSEMENT TO SENIOR CITIZEN SINGLE TRAVELLER. MIS-INFORMATION ABOUT AIR INDIA BAGGAGE ELIGIBILITY - ITINERARY.

I am a single parent senior citizen. On 19th March, 2024 I reached Air India counter at Terminal 2 of Mumbai International Airport. My printed Itinerary was clearly showing entitlement of free 2 Baggage of 23kg. each. My Travel Agent double confirmed...

Helpful

Found this helpful?

Write a comment

Address: 3-143,yallaiah nagar,budawada,chimakurthy,ongole,andhrapradesh

Someone offered me for a airport job ansed money inonline i paid 35500/-, now there phone is switched off kinldy help me .onemore thing im already completed in legal forum. the team contacted me. thre are also asked money for case file i paid 2359/-..they said its takes 20days time now one month over but not updated me, now asking document charges 1700/-.kindly help me...

Helpful

Found this helpful?

Write a comment

Address: Gurugram

Even though I checked in online, I arrived at Kempegowda International Airport Terminal 2 gate no D13 one minute before the boarding gate's scheduled closing time, which, as per rules, is 20 mins before departure of the flight. The departure was at 9:10 PM, and I arrived at the gate at 8:49, so by law, I was a minute before the scheduled closure time. They called me repeatedly to check the status, and I informed them I was already on my way....

+2 photos

Helpful

Found this helpful?

Write a comment

Address: 302 Upnishad-2. B/h Akota Stadium. Nr IOC Nagar

Since closure of city office in various centers it has become very difficult to make any changes in booking. Web site says my ticket can not be altered for departure date on line and that I must contact customer care. Customer care when connected says they have sent link to mansge booking, Manage booking says ticket in question can not be amended for departure date on nie and we need to phone customer care.

What a vicious...

Helpful

Found this helpful?

Write a comment

Address: 302 Upnishad-2. B/h Akota Stadium. Nr IOC Nagar

PNR: KLJHLF

I am trying to re arrange departure date from 10/04/2024 to 11/03/2024 but web site Manage your booking says this change can not be done on website and that I need to contact customer care/services. There is no email address and phone nbr only gives recorded information with sms for link and the link says amendment can not be done on line.
I am in Vadodara where city office has been closed. At the airport...

Helpful

Found this helpful?

Write a comment

Good morning,
I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before...

Helpful

Found this helpful?

Write a comment

I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get...

Helpful

Found this helpful?

Write a comment

Address: E-01, 203, Meghmalhar Society, Sector 10, Ghansoli-400701

Hi Team,

On6th January while travelling from Mumbai to Delhi PNR for the same is 65AZ5V .
I have already reached at the airport on time however when my time came to weigh the check in baggage at counter ground staff has denied to take the same saying boarding has started we could not take and you have to lose the flight and rebooked the same from Indigo Airlines wherein for the same que Indigo took only 15 minutes for...

Helpful

Found this helpful?

Write a comment

Address: Unit 0104 2 Cornwall Gardens Singapore 269632

I took flight AI382 from Delhi to Singapore yesterday. I was seated in Biz class 2F
The flight was delayed by over 5 hrs on the tarmac with POOR communication from rge Airlines and from the ground staff.
The pilots were nowhere to be seen.
How can Air India board passengers without the presence of any pilots?
Why was food not served to business class passengers for more than 4 hours
Why were passengers...

Helpful

Found this helpful?

Write a comment

Subject: Formal Notice of Compensation Claim for Breach of Contract and Negligence

Dear Air India Customer Service,

I am writing to formally express my profound disappointment and frustration with the egregiously deficient level of service I endured during my recent business class trip from London Heathrow (LHR) to Silchar (IXS), departing on the 11th of December and returning on the 18th of December.
br...

Helpful

Found this helpful?

Write a comment

Kindly advise whether my parcel EO[protected]IN sent by India Speed Post through AI 165/111 is lying in Air India godown/ warehouse in London Airport ( Heathrow) since 7/11/2023 . If yes, kindly ensure it is delivered quickly to UK Mail Service. You may like to advise Air India to fix staff accountability for the negligence on the part of their personnel
Prakash Chandra Sahoo
Regional Director Reserve Bank of India...

Helpful

Found this helpful?

Write a comment

I received an email that my flight AI986 on 30th Nov 2023 has been delayed, and the new time was 12:35 instead of 22:30. I was at the airport at 9:30 where the check-in counter staff told me that all my 5 tickets were (exchanged) not available in their system. They asked me to call Air India or MMT, but both blamed each other. We tried to meet the staff of Air India there she tried to help us as well but she gave similar information. We left...

Helpful

Found this helpful?

Write a comment

Dear Consumer Complaint Forum,

I hope this message finds you well. My name is Rishabh Upadhyay, and I am writing to submit a formal complaint regarding a recent travel experience with Air India. I believe my situation requires immediate attention and resolution.

On November 29th, 2023, I took an Air India flight from Milan Malpensa Airport (MXP) to Mumbai. Unfortunately, upon arriving at Mumbai's Chhatrapati...

Helpful

Found this helpful?

Write a comment

It's been a month we are waiting for refund for flights that were rescheduled by you. and you offered to cancel free of cost. we are calling customer care daily with no response no action. we spend hours of our time trying to connect to the supervisor finally speaking to one named "Shubham" who promised to help and get back with a status, but it's been 3 days no call back.
there are 9 tickets cancelled but seems like Air India is not...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 424 Somerset Court

Myself and my husband booked tickets with Air India paying the full amount of £1341.43. However this was cancelled by Air India and was told we would get our money back. so far we have received £552.77 and are still awaiting £788.66. could you please let us know when we will get this back. we have always travelled with Air India and have never had a problem before.

thank you...

Helpful

Found this helpful?

Write a comment

Travel Date 16.11.2023, Bus No TN 93 D 8713. Air India Bus, from Tiruppur to Rameswaram
Ticket was booked for AC bus but travelled in Non AC bus that too driver used aboused word and trethened me to cancel the ticket, and asked to get down from bus due to low bookings, Air India is One of the most dangerous and unsafe bus to travel...look into this and need justice and apologize from concern. Driver used very bad words in front of...

Helpful

Found this helpful?

Write a comment

I would like to formally document the frustration I endured due to Air India's apparent disregard for passenger comfort. Being a frequent Air India traveler, I find myself disheartened by the airline's operational practices.

My ticket for the November 9, 2023, 762 flight from Delhi to Kolkata was in the Business Class. However, just one hour prior to the flight, I received a call from Air India, alerting me to an aircraft change...

Helpful

Found this helpful?

Write a comment

Dear sir,

I travel from Kuwait to Mumbai to Lucknow connecting flight on 27 & 28 october 2023

But my baggage not received in Lucknow

Please write my complaint to find my luggage.

Please take action as soon possible.

Name. :- ROHIT KUMAR

ETKT NO. :- [protected], [protected]

PNR NO. :- VHIL4G

FlIGHT...

Helpful

Found this helpful?

Write a comment

Dear sir,

I travel from Kuwait to Mumbai to Lucknow connecting flight on 27 & 28 october 2023
I also call in airport office but no reaponse

But my baggage not received in Lucknow

Please write my complaint to find my luggage.

Please take action as soon possible.

Name. :- ROHIT KUMAR

ETKT NO. :- [protected], [protected]br...

+3 photos

Helpful

Found this helpful?

Write a comment

AI 309

Melbourne to new delhi, date of journey is 25th jan 2024.
Booking id NN2BH3E0P8ESB2QU5148- Flight has been rescheduled and i cannot travel due to changes in flight's timing as i have a connecting flight from sydney to melbourne, hence i require cancellation of my flight on the basis of reschedule done by the flight.

Despite paying extra to cover cancellation and date change, still when air lines...

Helpful

Found this helpful?

Write a comment