Air India Complaints & Reviews

I HAD EMAILED TO GST CUSTOMER SUPPORT MAIL ID [protected]@airindia.com for providing GST invoice for my journey from Delhi to Bhopal and return but till date nothing has been provided
my details are
E-TICKET NO [protected] PNR NO 6ABH5U FROM DELHI TO BHOPAL FLIGHT NO AI 435 DT. 03/10/2023
AND E-TICKET NO [protected] PNR NO 6R5TQZ FROM BHOPAL TO DELHI FLIGHT NO AI 436 DT. 06/10/2023...

Dear AI,

I was unable to travel to the Punjab since 2019 due to the covid lock down and other commitments and was really looking forward to my Journey (BHX to ATQ via DEL) bearing in mind that TATA (who originally created Air India) took over AI operations in Jan 2022. However, I was disappointed with the experience, particularly the DEL to ATQ leg. The journey started well enough with a smooth check in and security clearance at BHX, but I was surprised that the infotainment system on Boeing Dreamliner 787 was not working, and also had limited functionality judging by what the fellow passengers were also experiencing ; This is unacceptable on a long haul flight especially when some passengers had paid over £800 for the return flight. The Air hostess service was also poor as they were more interested in having a huddle at the service area rather than see to the needs of the passengers. The airline now appear to have a disregard for the well-being of its passengers.

Upon arrival at DEL, it was absolute mayhem ; Going through immigration and security clearance "again" was an absolute nightmare... it started at the baggage collection area where there were these so called "helpers" in light pink/orange tee shirts who were off loading the baggage from the belt without the knowledge of the passengers. After a while there was a heap of bags on the floor next to the baggage belt and people were just wandering around like sheep trying to find their bags. It took me 45 minutes to collect my bags which is unacceptable when the flight transfer was 1 hr 50m considering the time it takes for check in and security clearance. Anyway, I managed to make my way to check in to find a long que and the "helpers" asking to see passenger passports ; I thought this was strange but managed to get to the check in desk after about 30 mins in the que. The "helper" followed me all the way to the check in desk and said to me that the duty free I had bought at BHX was not in a sealed bag & would not get through security and made me open my hold luggage and asked to put the duty free in the bag whilst also having a look inside the bag. I knew this was nonsense but due to the time pressure put on me by the "helper" and check in staff, I complied with their request and bags were eventually checked in, and the "helper" then kept re-assuring me that he was there to help me ... etc and decided to accompany me to the departure gate which was a good 20 minute brisk walk from check in area. While making our way to the departure gate he started hustling me for a tip, and when I offered him 100Rps he got a bit offended and insisted on 500Rps but I stuck to my guns and eventually made it to the departure gate and just made the flight. Upon arrival at ATQ, I found out that one of my bags had been left behind in DEL... lo behold it was the same bag that I was told to open at DEL check in, and it took AI over 7 days to eventually deliver the bag to my Punjab address. When I opened the bag (which had a travel lock on it), I found some of my electrical goods were missing !(approx. £190 in value) !!! Reflecting back on the experience, it would appear that the so called "helpers" at DEL are in fact "HUSTLERS" who are in collusion with others (possibly AI check in and security staff) based on them targeting foreign passengers (e.g. looking at the passengers passport while in check area... etc). The return flight from ATQ to BHX (via DEL) was good because it avoided the check in process at DEL but poor because once again the information system was not working on the relatively modern Boeing Dreamliner 787 !!! I also enquired with DEL security desk whether or not I would be able to recover my electrical goods that were taken out of my bag on 22 Aug ... I was not surprised that the security staff were not very helpful !!!

I remember the period when AI (under government ownership) first started offering flights from the UK to ATQ (about 8 to 10 years ago) and that was not a pleasant experience either because of the stop over at DEL ; However, the quality of service and passenger satisfaction gradually improved over the years when they stopped disembarking the passengers at DEL who were heading for ATQ, suffice to say that the last couple of trips I made to ATQ before the lock down were a very pleasant experience. Furthermore, why is the cost of the direct flights to ATQ significantly more (hundreds of pounds) than those to DEL considering ATQ is a shorter distance from the UK, hence less fuel required ?

It has taken me a while to decide whether or not to offer the feedback, and I eventually took the decision based on the fact that the private sector always strives to achieve excellence, and that the customer is King ; If TATA are serious about making AI the best in the sector, they should take immediate action to rectify the shortcomings in the quality of service and the maintenance requirements of their fleet, otherwise they will start losing customers "en masse" to their competitors.

I look forward to receiving a response from you soon.

WE ARE CANADIAN CITIZEN -Airline, , PNR - 5E2BDZ-..Ticket no..[protected]&[protected]..- MY -, We booked AI 186 Van to Dli on 23rd Sept., and paid to reserve seats,
At the time of check in we requested to upgrade on payment but were told ALL FULL,
after boarding my seat was broken and it took the staff 90 minutes to discuss with seniormost person Aditya and offered one seat no 53 E, despite our repeated requests to upgrade on payment -WHEREAS ALL PASENGERS SUPPORTED OUR CAUSE and noticed few seats are vacant in BUSINESS CLASS, most disappointing was that STAFF was unconcered of our pain and lastly a passenger offered seat no. 21H and ihad to sit for 12 hours and being a artheritis and other AGED PROBLEMS I would like to inform that I am still not feeling normal
I WOULD LIKE SUITABLE ACTION TAKEN AND COMPENSATED MY TRAVEL EXPENSES /alternatively wl be forced to follow my legal well wishers advice
A detailed report was also submitted by Air hostess who was concerned of our pains We had to sit apart during whole journey in MOST UNPLEASANT SITUATION

Dear sir/ma'am
Please do action in air India fake job offer latter people's against I have lost my lot of money

Dear sir/ma'am
Please do action in air India fake job offer latter people's against . Recently I have lost my lot of money 😭...

Good afternoon,

I landed in Frankfurt Germany on 6.10.23 with Air India 121 from New Delhi.

Unfortunately, my suitcase has not arrived respectively I did not get them.
Nobody from AI Frankfurt helped me -nobody was available. I have try to call to Air India Frankfurt, whithout success. No email could be send - all have been rejected. no Fax was possible.
I am very disapointed - I try since Friday but I could not annouce my lost at all !!!


Please send the suitcase to the following address:

Martin Niewerth
Anna-Herrmann-Str. 8
91074 Herzogenaurach
Germany

I am enclosing my boarding pass and my luggage registration card.

I look forward to hearing from you soon.

Please help me !!!

Best regards
M. Niewerth

Hi Sir,

I have booked the flight from SFO to Chennai on 19th Aug 2023 and the return flight from Chennai to SFO on 23rd Sep 2023.

Please refer the below reference.

PASSENGER: VENKATARAMA ANBARASAN MR
BOOKING REFERENCE: KVWD8Q
TICKET NUMBER: 098 [protected]
Ticket Booked amount - $924.71
Date of issue: 12 Jan 2023

My return flight # AI553 (from 23rd Sep...

I was travelling from USA (ORD, Chicago) to INDIA (DEL, New Delhi) on 3rd of October, 2023 via Air India aircraft 77W and my VIP luggage (black) was broken in the process of transit. Also the TV's in the flight were not working due to which the passengers were provided with magazines, henceforth there was no other source of entertainment. Also, the charger sockets were not functioning. Overall my journey with the Air India was very poor and I would request for a refund of 20000 INR (my baggage price) as well as half the ticket price.
MY ticket number was[protected] with the PNR as 1G-4R0M59 .It is a clear matter o[censored]nconcern towards passengers and I would request a refund ASAP.

I travelled through Air India from Mumbai to Delhi and Return on 8th Sept 2023 (Flt AI 0806) and 18th Sept 2023 (FltAI0441). My Flying return no. is AI[protected]. My Booking Reference no. was TMNDIH.

As my mail account '[protected]@hotmail.com' was full, the flight ticket mail bounced back and now it is not available to me.

I request you to kindly provide me the Air Ticket for 'TMNDIH' on my mail ID dgm.[protected]@gmail.com, as it is required in my Govt. office to settle the claim.

I have good relationship with air India and my current upcoming flight booked this month again for same sector is WR8KJW for which I have received the ticket on mail dgm.[protected]@gmail.com.
Thanks

See the complaint reference on website - submitted on 30th Aug. No response etc. This is for business class customer, which we will never travel with them again.

Dear sir,

With a grief heart i would like to bring your notice that i had a bad, saddened & harrasing experience in abu dhabi airport on the 25th, Morning AIR INDIA flight to mumbai,[protected]

The air india ground staff Mr Jacob at abu dhabi airport was really arrogant, rude and inappropriative in his behavior, he had an ego issue which made me feel humiliated in front of the other people although i had already owed upto my mistske of carrying excess baggage which i had to throw away bcz i cdnt pay so much excess baggage fee, after all the tantrums at the checkin counter by Mr. Jacob he further humiliated me at the boarding gate by asking me inappropriate questions as if he was telling me if i was mentally unstable, this put me in an awkward and shamefull situation among all the staff and the people boarding the flight, he abused me mentally for carrying excess baggage and purchasing from duty free shops in abu dhabi just bcz i didn, t pay the excess baggage fee and threw away my stuff just to avoid the surplus baggage charges, Just bcz he had allowed me to carry an excess of 4kgs in hand baggage, he also threatened me to cancel my flight at the airport boarding gate at the last moment and one of the staff even told me to leave the duty free shopping bags at the gate otherwise he wont allow me to get onboard, once inside the flight MR Jacob was seen taunting me and abusing me as if i was boarding the flight for free and it was a favor ticket given by him, although i had apologised him for that baggage thing he had to show his authoritarian power on me and trying to press me infront of all the people on the flight which harassed me mentally, and i had to put my head down in shame infront of everyone. I Didnt even argue with him i was indifenetly polite and kind in my requests. i believe it was not only me but also a couple of more guys he treated the same way with a harsh and daunting tone. so these kind o[censored]nprofessional and in appropriate behaviour is totally unexpected from a nationalised (previously) flight crew with their own country men.i kindly request you to look into the matter and do the needfull.

Sorry to report against our own country men and our own country airlines but had to do so, bcz this kind of behaviour by the ground staff could deteriorate our airlines infront of other nationalities.

thank you

My issue: For my flight with AirIndia PNR UVN7C9 I had four legs. Onward was ORD to DEL and DEL to BLR in late August. And return is BLR to DEL and DEL to ORD starting tomorrow. All 4 legs are on the same ticket. I took the flight from ORD to DEL and missed the flight from DEL to BLR during my onward journey due to bag delay. Now, they won't let me web check in to my return flight BLR to DEL + DEL to ORD. They said because I missed the previous...

Good Afternoon,

Kindly note that I booked a ticket Mumbai – Doha – Mumbai dated 30 June 2023, after I purchased the ticket, I found that the return ticket not direct flight. Then I called the call center in India and request the change to direct flight and the customer representative notify the followings:

1. For the modification of existing booking require Rs. 4, 900+ and
2. For cancellation within 24 hours full refund.

I opted the cancellation and the customer representative cancelled my booking (Refund Task No.[protected] and himself book the second booking for direct flight ref. no. V47LOH and forwarded a link for payment.

Since my cancellation was within 24 hours of booking, I am eligible to get the full refund. So, kindly credit the balance in amount QAR 742.31.

However, when I contacted the customer care, there is no satisfactory response and they said the refund is as per fare rule. But my case is entirely different, I confirmed with the customer service representative and with the assurance of full refund I cancelled the ticket.

I request the higher authority intervention to solve my issue and provide a full refund.

I enclosed with both the ticket and my previous email.

Regards,

Rajan

My children arrived at the London Heathrow airport on the 16th of July ready to check in to their return flights to Australia. there were both there within the 3 hrs of checkin, waiting in line and then when their turn came they discovered they had lost their passports and the bag that they were in. Panicking, the tried to find the number of the taxi that dropped them, didn't know what to do. thankfully The taxi returned with the belongings and the kids were finally able to retrieve their passports, unfortunately, check-in had already closed andhttps://www.consumercomplaints.in/new_complaint/# you were unable to catch your original flights. There was plenty of time before the plane took off but the staff didn't have any empathy and just said sorry it is too late. With no options, remorse or assistnace. The kids then hadYohad to purchase new flights to return home. $11000 CAD.
I am requesting this complaint to be lodged and assistance from the airlines in the reimbursement of these new flights for their lack of customer service at all. Flight details were AI112 at 1:15pm on 16th July 2023.

Fligth AI381 from Singapore to Delhi on 9 Sept 2023. 00.15 AM flight cancelled, and was left stranded by Air India for 8 hours at Singapore airport with water, food nor information on what to do. In the end had to book myself on another flight. To end this terrible performance, my luggage was lost and I am still waiting for my luggage more than 24 hour later. To date, nobody from Air India has even attempted to reach out. Katj

I am Vishnu Hareendran and my flight ticket was from Trivandrum (TRV)- Milan (MXP) via Delhi (DEL) on 3rd of september 2023. After getting the boarding pass from Trivandrum I get inside the flight and due to some technical problem before takeoff, flight got cancelled. As a matter of fact, airlines arranged a flight after 2 days and thereby I couldn't join my company on the right time and I missed an important meeting which leads to a black...

This incident took place a few days. One girl called me to said Are you apply for air india job then I said yes. She is named divya Aggrawal. She said send some documents for verification and send. Then she message me congratulations you are selected send the money Rs. 2550 for registration charge. After that I saw joining letter I was totally fake. There are two girls first one is a Divya Aggrawal and second one is Tanisha Rathore and I...

‘FIVE OAKS’
4/8 Kanadia Road
Indore: 452016
The Nodal Officer Complaints 02 Sept 2023
Air India

Subject: PERFECT CATTLE CLASS EXPERIENCE ON AI 173 AND 174

Sir
I travelled from Delhi to San Francisco on AI 173 on 5th April 2023 and returned on AI 174 on 14th July 2023. (Boarding cards attached).
I wish to bring to your notice the harrowing experience I had on both the flights, more so on AI 174 from San Francisco to Delhi.
I paid Rs 1.52 lakhs for my ticket to Delhi to SFO as I had to leave urgently due to a family emergency. I was allotted Seat No 36A in the Economy section. The tray table was broken and anything kept on it would slide off. The food served was cold and insipid. No action was taken by the crew to deal with the situation. I gave my feedback to the airline on line.
The return journey was a nightmare. The ordeal started from the check in stage itself. I was greeted by a shabbily dressed usher who was wearing an oversized dress two sizes bigger for her! At the counter we were made to wait for over 10 minutes as the lady there was busy training a new recruit while the passengers waited. Our request to change our seats (I was travelling with my sister Mrs Indira Kumar. Both o[censored]s are senior citizens) was casually brushed aside.
We occupied our assigned seats (No 41 B and 41 C). I was occupying 41B as my sister wanted easy access to the washroom. To our horror we saw that the side of the hand rest between our seats was taped crudely to hold it in place. (Pics attached). My tray table was broken. I had to support it with my knees to avoid things from falling on me. As you are aware SFO- DEL is a 15.30-hour nonstop flight. Entertainment is an important facility on such flights. To my utter dismay my TV screen was nonfunctional. The earphone jack had a single pin while the socket had provisions for two pins one of which had been. crudely blocked with probably M- seal!!!
I tried to call the stewardess to seek her assistance only to realize that the call button and the reading lights were both nonfunctional!! I managed to attract the attention of one of the passing stewardesses and informed her of the problems and requested a seat change. There were three seats at the end of the aircraft next to our row which were labelled “CREW SEATS” in red. (Reminded one of the truck cabins) I requested if I could occupy one of them. She said the TV would reboot once we took off and nothing could be done about other issues as despite reporting many times and no action was taken by the concerned staff. She brushed aside my request for seat change.
The stewardess deputed in our section was particularly rude and most unhelpful. The luggage bin for my sister’s seat was already full when we boarded. My sister shifted the luggage already kept there to the next bin and placed her bag in the allotted bin. The stewardess deputed in our section came running and rudely asked my sister why she had shifted the luggage. It was HER luggage which she had kept in the space meant for the passengers. I noticed that she was not wearing her name tab or had cleverly concealed it under her scarf so that no one could know her name. The only stewardess whose name tab could be read was one Ms Aparna who tried to help but could not as nothing worked.
I spent 15 hours 30 minutes looking at a blank screen. However, I realised that there were several others sharing my plight.
The PA system of the aircraft was as pathetic as the other systems. One could barely comprehend what was being said.
Food served was unique! We have aloo chat with Pasta and dinner rolls with subzi!! The stewardess in our section did not bother to offer us any water or beverages during the flight. She placed packets of roasted corn and beverages in the galley instead. The passengers were expected to go there and help themselves!! When I could attract her attention on one of her rare visits in our section (she could not be requested as the call button did not work) and requested for some water she brusquely told me that I should help myself like others!!
Even when the flight was at the airport in SFO, the toilet did not have proper tissues. Some napkins had been dumped there. During the flight the soap was replenished by adding water to it!!!
To rub salt in our wounds the three crew seats which were denied to us were not occupied by any crew member throughout the flight. Instead, a lady lay on them (perhaps a relative of one of the staff) and read magazines using her mobile flash light throughout the flight. Even her reading light was not working. (Reminded me of the truck cabin again)
Needless to say, our experience with airline was most distressing and unpleasant. What really was most disappointing was the unprofessional conduct and unhelpful attitude of the crew and the appalling condition of the aircraft. I wonder how it was considered fit for flying with duct tape being used to hold things together, lights, PA, TVs not working and tables falling apart on a 16-hour nonstop flight!! So many defective electrical and electronic systems could cause short circuiting or overload jeopardising the lives of hundreds of passengers on board. The fact that no remedial action was taken even after being pointed out by the crew and passengers (I noticed the same conditions during both my trips spread over 4 months) raises serious concerns about the airline’s passenger safety standards. It would perhaps been acceptable when the airline was Government owned as such unprofessionalism was typical of the ‘chalta hai’ attitude which the airline epitomised during that phase.
All in all, the airline lived up to its reputation of providing a perfect CATTLE CLASS experience to me and fellow passengers!!
My sister renewed her vow NEVER to travel by AI in future after going through this harrowing experience.
I may not have brought all this to your notice had the airline not being taken over by TATAs. I am a staunch admirer of the brand and what it stands for. I was disappointed that things continued to be the same as they were before the takeover. I can understand that it will take time to improve things but if such staff and unprofessionalism continues, not only will the brand name be tarnished but it will make it very difficult to convince passengers to patronise it even if things improve with time.
I hope my concerns will be viewed in the right spirit and I would be compensated for non-provision of the services for which I had paid.
Sincerely
Surendra K Sharma
FF No:[protected]

Hello, I have lost my camera bag on flight AI 825 from delhi to srinagar on 30/08/2023. Please help me find it. It has camera equipment worth 10 lakh INR. please help me find it. I have dropped a complaint on air india site also, 21951773, but there is no response yet from air india. I tried to contact Air India staff at srinagar airport but they are denying that they found anything on airline. I need security cctv camera help on airline to find if its taken by some other passenger. Please help me find it. Please

On my journey from London Heathrow to Delhi (24th July - flight number AI112), my screen was not working. I complained, the cabin crew reset the screens but this still did not help. I was left with no tv screen for 8 hours.

This then happened on the way back too from Delhi to London Heathrow (21st August - flight number AI 161) my tv screen was not working at all. I complained to the cabin crew and they told me that they will...