Air India Complaints & Reviews

I am Jeeru Nishanth Reddy (PNR: JO74M6). I travelled in Airindia flight AI 0142 from PARIS-DELHI on 10/05/2023 and returned in flight AI 0143 from DELHI-PARIS on 18/05/2023. In both these flights, the inflight entertainment system was completely broken. Not just mine, but for a lot of other passengers as well. I was travelling alone and each way journey was around 8-9 hours with nothing to watch/listen. This is completely unacceptable. I will be travelling with my kids again on 30/06/2023, and I cannot imagine how we will have a 7 and a 9 year old kids without inflight entertainment. could any of you take a look at this issue please. We pay outrageous price for the tickets, and this is the service which is provided. I expected the service to be better since TATA's took over, but it has totally disappointed me with feeling of no future for this airlines.

On 16th may Al933.and.19 th Al934.Air india flight cochin dubai and reverse are very noisy while traveling because somebody use mobile with out ear phone. Crews are not take any action they are not willing. Must be assure comfortable journey for everyone

This is regarding the flight that I had to fly from Dallas to Hyderabad on the 14th of May 2023, I was assigned the flight from Dallas – Houston-Munich-Delhi-Hyderabad (UA 1522)(UA 102) (LH762)(AI560). But that flight got cancelled, and I was assigned another flight from Dallas to Hyderabad for th e 15th of May 2023, and it was Dallas-Newark-Delhi-Hyderabad(UA569)(UA82)(AI560). I had to face so much nonsense here at the Delhi airport because...

Hi Team,

Sending you this email for cancellation of my ticket.

SANDEEP KAUR GILL (PNR: 5NNOME) (Ticket No: [protected] )

Today evening when I went to the airport to board my flight AIR INDIA refused me to board the flight stating that the name of my passport is mentioned Sandeep Kaur and on the ticket it says Sandeep Kaur Gill and so that is a miss match and AIR INDIA can’t make any changes on...

Good evening this is a passenger traveling from tirchurapalli to Dubai on Wednesday May 17, 2023 . we have experienced horrible hospitality from Air India our flight was delayed from 2pm to 12am we were shifted to a hotel nearby the airport called Sri Thillagavathy hotel, Trichy., and once we reached there we had a horrible experience as we were asked to share a non - AC room with another passenger this totally destroys the image, trust and...

Dear Sir/ Madam
We were travelling from Delhi to Sydney on 6th December in flight AAI-302. Due to some technical issue with the plane, we experienced unacceptable delays. We were made to wait for 3-4 hours on the flight with very minimal information and nothing but water before being
asked to deboard the plane. At this point we were tired & hungry but were told that we would be provided no refreshments or snacks while we are waiting for almost 4 hours on the still
plane. After which we needed to go though security all over again before finally being boarded on the correct plane & leaving for out destination. This created significant logistical issues at our destination especially for transport.

How does Air India plan to compensate us for the major inconvenience we experience? We
hope to

Thank you for your assistance.

Kind regards
Rishit

Hi,

I had booked a flight on Air India on 10th June 2022 and raised a cancellation request on 28th June 2022. Air India confirmed refund request immediately.

Since then, I have called almost every alternative week, sent e-mails and chased every possible way possible. It has almost been a year and still havent received my refund. Refund amount is approx. INR 1, 50, 000.

The call centre says that they can only raise an internal request, however, do not have any sight on the status. Also, they do not provide any escalation channels and neither assist in getting this sorted.

For a year my refund is not received and the amount is also quite big. With TATA group taking over I expected things to get better, but looks like it has become worse than before.

I haven't received from refund for my tickes that were cancelled back in August 2020. It's been more than 3 years now.
Ticket details:
Passenger Name : ESWARA RAO ARISETTY
Travel Date - 31 August 2020
E-Ticket Number[protected]
PNR: JYDPQ

Passenger Name SHEELA RANI ARISETTY
Travel Date - 31 August 2020
E-Ticket Number[protected]
PNR: JYDPQ

I had booked two tickets for international travel for my parents however my father died on 6th of May 2023 and hence my mother also can't fly.I had already asked for cancelation of both of the tickets however till now I didnt get any response from Air India. I talked to Air India customer care too and they told in this case we needed to furnish the death certificate and the ID etc of the person.I attached all docs, still no cancelation and no refund.What should I do?Date of travel is 17th May 2023.

Air India air lines services are so bad, My flight delayed from two hours still the airline not giving proper idea that what is the next reschedule time . So many people's have connected flights. And they did not understand the the customer problems.The staff is clueless. Very bad services. Never ever go on this air india airline

Date of the incident : May 06th 2023
Client # :
Description : Flight # AI 186 from Vancouver to Delhi on May 06th 2023 - was supposed to take off at 10:15 am however due to some technical issue it took off after 9 PM.

Attaching the boarding pass and the screen shots of the messages received where it states that the flight has been rescheduled initially at 1 pm and then at 9 pm

Desirable Solution: Whatever is proposed to compensate the metal harassment and inconvenience caused can be discussed and agreed upon.

I had a layover of 14 hours between my domestic and international flights. Idiotic process of the air port haven't left me outside as my luggage is tagged till my destination and Air India haven't taken any effort to provide a facility to complete the layover. On top of that the in-flight experience is worst with the audio device not working.

I would never book a flight with Air India again as I am not looking to waste the money for the substandard facilities provided

I have booked airline tickets in the month of december 2022 for my trip to paris with my family which was scheduled in the month of april having pnr no 5km5q3 in flight no. Ai 143 and even paid rs.18, 000 to 20, 000/- extra charges for basinet seat for my infant child. On my way to paris from delhi i have got seat no 12d, 12f and 12e in the name of swapnil ahirkar, mirayaa ahirkar and sneha ahirkar respectively. However, throughout the way...

My name is Anil Cheruvathur Babu. I travelled to Kochi, India from London Heathrow on April 6th 2023and returned on 30th April 2023. I normally don't post anything in social media and never complained before. The reason for this complaint is because of the gross negligence and lack of sympathy from the part of Air India, which resulted in devastating loss to my family. To start with we booked our tickets well in advance (almost 8 months ago...

I have suffered intolerance with the wheel chair pax, pnr no 5O7KXB date of 05.05.2023 he was a senior citizen patient . Wheel chair was not provided it was already requested at the time of booking, gate no was changed from 52 to 28 B, pax was not given wheelchair, pax waited and had to walk without wheel chair, later wheel chair was given after informing on 28 b, patient was left at the airport by air India staff who was constantly asking for tip and hided his tip sticker, pax got lost at T3 .This is unacceptable and disgraceful. I will not accept it.

BOOKING REFERENCE JSJR1
TICKET NO.[protected]

I had requested for cancellation of the LTC booking (Kolkata to Belgaum and Belgaum to Kolkata) through Air India customer care (tele;[protected]. The customer care executive had cancelled my booking and further directed me to email [protected]@airindia and request for refund, which I did on 04 nov 2020.

Since then I made multiple efforts to get my refund but no luck. I had paid INR 45, 682/- for the tickets and was supposed to get full refund.

Its only now that I have learnt about this platform and I feel there is some hope.I am requesting for full refund with appropriate interest please. its been so long, kindly help.

My Passenger was flying 6 of them Through Air India Via Scoot Airline to Macau Ticket No 098 [protected], 098 [protected] All them were De Boarded before half an hour without any reason and when ? answered was given rudely manner and were told that low cost carrier will not allowed to board as it will create baggage problem and they will deported from singapore. 1st of all why did Air India desk in kathmandu board them knowing if this rule is true and secondly why they were not able to show written proof to my passenger. Upon query regarding this air India staff from Kathmandu CONTACTed in NEW Delhi and was informed that they pull out those passenger because they thought they are not capable of flying macau and singapore (Racial Profling) my passenger was left stranded with no HELP and SUPPORT fro more that 24 hrs withour food and water. Who is going to refund all my cost for this ### airlines

Hi
I purchased one ticket from Gatwick to cok on 26/04/2023.on the next day they took again payment from my debit card. One payment shows pending. But my money gone

My name is Demetrius Dcruz . I traveled with my wife on 26th April from Goa to London on Ai 145 ( Seat 22 G& 22H ) . The Complaint is with regards to the injury caused due to a damaged tray table on this flight When we received meals on the flight, i could barely manage eating from the table as it was bent / tilted and further when the coffee was served, it slid quickly and the extremely hot coffee fell on my belly and groin area resulting...

Please verify this offer letter it is genuinely issues by Air India or not. Kindly check and verify this issue. if the fake plz provide guidence where can i file case against the involved person.

Thanks