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Air India Complaints & Reviews

www.airindia.com
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Updated: May 21, 2026
Complaints 3193
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295
Unresolved
2898
Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air India reviews & complaints page 4

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S
Subashsuji
Jul 13, 2020
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Fraudulent call and Money thief

Address: Hr Team , Air India Limited ,Air india head office, Air India building ,Marine drive ,Nariman point mumbai 400021 Email id - [email protected]

Am subash from tamilnadu.. I got a mail (air.india.[protected]@aircraftmail.com) from Quikr which is "Congratulations! You Are Selected In Air India. For Joining Process Send Resume On What's App- [protected]".

So I texted him via whatsapp. Post - Mechanical Engineer

Salary - 35500

11July joining date

Trichy Airport Terminal-1

No interview direct joining

Application...
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S
satyamgowtham
Apr 18, 2020
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refund for unused paid seats

Address: 29 DEERFIELD RD, Somerset, NJ 08873 USA

I purchased two extra leg space seats for traveling in economy class with my booking reference number ymw6d. However, i didn't use them as i upgraded the bom-ewr sector to business class.
So, can you please arrange to return the amount usd 116.80 paid for unused extra leg space seats?
I sent the original email to [protected]@airindia.in on 02/24/2020 requesting to return the amount usd 116.80 paid for two unused extra leg space...
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A
Abhishek Malviya
Dec 10, 2019
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transaction failed while booking ticket on airindia site - but charged money

Hi,

I tried to book a ticket on airindia site (On,), from london to indore. While entering all the the details, i proceeded to make payment, but the payment failed at billdesk gateway (After passing back authorization). And money about gbp 1189 got deducted from my account. I called up the customer care and they asked me to drop an email to [protected]@airindia.in about the issue, and assured me that i will get a response within...
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H
Haniya75
from Hyderabad, Telangana
Nov 11, 2019
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offered me fake job with fake offer letter

Address: Hyd mehdipatnam, 500028

This guy mohit sharma did scam and took money even from me totall 11, 000 for getting me a job at hyd airport as an air india ground staff he took money from me in name of gauhar ali's account he said its an online recruitment with 2 rounds of interview i. E. Aptitude and telephonic round for which he charged money from me... Please help me to get my money back or refunded pleasee help me...
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M
Meghla Mukta
from Hyderabad, Telangana
Nov 7, 2019
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harassment by air india airport ground staff

Address: Gachiboli, Hyderabad, Hyderabad, Telangana, 500032

Https://www.instagram.com/p/BtnsEWUn1Cw/?igshid=3fh3mh3vks5u

The incident happened in hydrabad airport. I was travelling by air india ai780 to dhaka from hyderabad via kolkata on 7/feb. I had an allowance of 20kg + 8kg, but i had no cabin and my total was 29kg, so i was ready to pay in spite of no cabin luggage. I was asked by the supervisor of airindia name: kanees fatima, (Ground stuff, airindia at hyderabad airport) if i...
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N
Nawab Adeel Farahi
from Mumbai, Maharashtra
Oct 23, 2019
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money debited from my upi account but ticket is not booked

I have booked ticket from lucknow to mumbai on 23 oct 2019 around 10:20 and made payment using phone pay upi as a guest mode from your website (Book. Airindia.in). Money got deducted from bank account but i haven't received my ticket confirmation, no message or mail received of the transaction i have made for my ticket. I have got transaction id on phone pay and paid to billdeskpg. [protected]@icici...
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R
Roky99720
from Mumbai, Maharashtra
Oct 12, 2019
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requirement

Address: 560070

Respected sir / madam

My self rakesh galatagimath. I have received an email from quicker on 8-oct-2019 i. E., congratulations you are selected in air india for joining process send your resume on what's app-[protected]. Based on the mail i sent my resume to the above mentioned number through what's app on 8-oct-2019.

On 10-oct-2019 i have received an reply what's app message i. E., "post : ground staff, salary-35500...
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T
Tapom
Sep 23, 2019
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property irregularity report

I am unsatisfied with the baggage handling situation of air india. I arrived in kathmandu 2 days ago, on 21 september, at 9.30 am. One of my bags had arrived - the bag with my art materials in. The bag with all my clothes, shoes, toiletries, medicine, mosquito repellent, sleeping bag etc did not arrive with me, because there was a power bank inside which had to be removed at delhi airport. "it will be on the next flight", they told me at...
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S
Sunidhi Aggarwal
from Delhi, Delhi
Sep 21, 2019
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didn't received my e-ticket yet, despite of booking online from airindia website

Yesterday, i have booked a non stop flight ticket online from airindia website as a guest user for 24 oct 2019 from mumbai to delhi.
But after final payment also, i have not received my e-ticket yet on mentioned email provided while booking.

I am fedup of trying to reach customer care support many times, but it is busy all the time. And not also any response get from email yet.

Why the emails and contact...
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J
Jile singh Dabla
from Mumbai, Maharashtra
Jul 29, 2019
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gst invoice for official requirement

Dear sir,
I am many time email at your email site call. [protected]@airindia.in & call. [protected]@airindia.in fir my three time gst invoice travelling bill but not respond and not reply to date.
My booking -14 june-eticket[protected], 12 july-eticket[protected], 17 july-eticket[protected].
So plz provide me gst invoice as soon as earliest.
Jile singh
[protected]@gmail.com
[protected]...
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S
Shobha Mukhopadhyay
from Mumbai, Maharashtra
Jul 1, 2019
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wrong seat allocation even after pre booking the seat while booking the flight ticket online

What is the point of pre booking the seat for which amount has already been paid and finally while boarding the flight get to see that a different seat has been allocated. Is this what the seat charge was paid!! Paid the amount who will reimburse the same?? Air india. My money is not black money, so i need proper justification about the uneducated staffs which air india are paying who don't even have courtesy to speak with passengers on a...
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N
Nitinskharat88
from Ambala, Haryana
Mar 14, 2019
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air india for issuing duplicate boarding pass or travel proof

I have traveled from leh to jammu on 03 march 2019. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ta claim. My details are following
Name - nitin kharat
Tkt no[protected]
Date of journey - 03 march 2019, 8.55 am
Flight - ai 449
Pls email my duplicate boarding pass or proof of traveling.
Email id - [protected]@gmail.com
Mobile - [protected]...
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J
jaidy
from Mohali, Punjab
Mar 2, 2019
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notice-cum-complaint- harassment and mental agony-payment of loss amount

Address: 36/75-A, Giani Shankar Singh Marg, Garden Colony, 144003

Subject: Harrassment and stiff attitude of Manager boarding resulting into mental agony and irreparable health and pecuniary loss

The chief Executive Officer
AirIndia, New Dehli.

Respected Sir,

I am a senior citizen aged 67 years and have retired as Additional Director-cum Addl Commissioner Department of Local Govt Punjab and residing at Jalandhar.
sir I purchased four air ticket...
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R
Rishin Muhammed
from Ernakulam, Kerala
Jan 7, 2019
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olx ad hiring air india ground staff.

Address: 682033
Website: OLX

Mohit sharma (Fraud) as airindia recruiter after i saw an ad on olx about airindia hiring ground staff i texted him that i was interested. He told me to give him a amount of 300/-inr which i did. After he has given me some job details which is very convincing. Then he given me his whatsapp no [protected], [protected]. He said me a offer letter that telling me i've been accepted as ground staff nearest airport. Then he is asking me a amount...
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K
Kirtikumar Pandya
from Mumbai, Maharashtra
Dec 25, 2017
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very high cancellation charge by air india - rs. 5250 from ticket of rs. 6904 - 76 %

Address: Mumbai City, Maharashtra, 364002
Website: www.airindia.in

I have booked tickets from air india as follows:

E-ticket itinerary receipt

Passenger details
Passenger type name frequent flyer no. Meal request spl. Request ticket no. (S)
Adult 1 kirtikumar shankarlal pandya ai[protected] na na 098-[protected]
Travel information
Flight depart arrive class fare
Basis nvb* nva* baggage
Allowance
Ai 9652
Booked
...
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A
A K Prasad
from Bengaluru, Karnataka
Nov 17, 2017
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service deficiency on flight

I was travelling from mumbai to goa by ai663 today i. E., on nov16, 2017 in economy class. To my surprise, i was upgraded to business class (Seat no. 3f). The flight took off by 1330 hrs. Food served on board in business class was not given citing shortage of serving tray. The logic given was not fathomable. Air hostess, ms p sehgal, was arrogant to the core. She first checked the boarding passes of two of business class passengers including...
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T
Tejinder Gupta
from Delhi, Delhi
Sep 8, 2017
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rude and bad behavior of the crew staff

Address: 122017

This is regarding travel today 6th sep 2017 from kolkatta to delhi. The junior most staff in the crew misbehaved and responded rudely when i asked him not to put luggage on my laptop and jacket bag. Instead he responded rudely and forced me to stand up and adjust my luggage somewhere else. Extremely pathetic and he started nodding head as if i am talking to a conductor in a bus. Such bad trainings led me to suffer 2hours in the flight.br...
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D
dinesh kumar
from Gurgaon, Haryana
Jul 3, 2017
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Bad response for group booking

Address: Hisar, Haryana, 125052

Ear Sir /Mam

Since 15Th June i am trying to make a group booking with AI but there have no email address where i have to put my query .

And calling center of Delhi and Mumbai are not receiving the calls .

This is the biggest reason for This Govt. Airline in Loss .

We Indian prefer Guest, and here i thing you dont need any guest and Booking .

We are approx 40 pax those...
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I
ivhturp
from Hyderabad, Telangana
Oct 28, 2016
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Not issuing boarding pass even after web checkin

Address: Mumbai City, Maharashtra, 400059
Website: airindia.in

Date & place of incident: 27th oct'16, csia mumbai
Flight number: ai 639
Pnr: jlebj

I had a flight from mumbai to bangalore on which has scheduled departure at 09:10 am. i already did a web checkin and have a boarding pass in mobile but not a hard copy.

I reached the airport at 08:30 and tried to print the boarding pass via self checkin kiosk. kiosk was showing weird error and hence went to check-in...
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P
Prince Munjal Parveen Kumar
from Delhi, Delhi
Oct 21, 2016
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Rectification of title wrongly entered by me while booking ticket.

Address: New Delhi, Delhi

I want to make a complaint against your customer care executives.. inadvertantly i put Mr before name instead of miss while booking ticket from yatra.com.. i am requesting from past two hours on your customer care to rectify it or put confirmation request regarding it as yatra.com customer care asked me to call on ur airline number and take ur confirmation note from there as they had already sent their rectification remarks to your airlines...
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