Air India Complaints & Reviews

My issue: For my flight with AirIndia PNR UVN7C9 I had four legs. Onward was ORD to DEL and DEL to BLR in late August. And return is BLR to DEL and DEL to ORD starting tomorrow. All 4 legs are on the same ticket. I took the flight from ORD to DEL and missed the flight from DEL to BLR during my onward journey due to bag delay. Now, they won't let me web check in to my return flight BLR to DEL + DEL to ORD. They said because I missed the previous...

Good Afternoon,

Kindly note that I booked a ticket Mumbai – Doha – Mumbai dated 30 June 2023, after I purchased the ticket, I found that the return ticket not direct flight. Then I called the call center in India and request the change to direct flight and the customer representative notify the followings:

1. For the modification of existing booking require Rs. 4, 900+ and
2. For cancellation within 24 hours full refund.

I opted the cancellation and the customer representative cancelled my booking (Refund Task No.[protected] and himself book the second booking for direct flight ref. no. V47LOH and forwarded a link for payment.

Since my cancellation was within 24 hours of booking, I am eligible to get the full refund. So, kindly credit the balance in amount QAR 742.31.

However, when I contacted the customer care, there is no satisfactory response and they said the refund is as per fare rule. But my case is entirely different, I confirmed with the customer service representative and with the assurance of full refund I cancelled the ticket.

I request the higher authority intervention to solve my issue and provide a full refund.

I enclosed with both the ticket and my previous email.

Regards,

Rajan

My children arrived at the London Heathrow airport on the 16th of July ready to check in to their return flights to Australia. there were both there within the 3 hrs of checkin, waiting in line and then when their turn came they discovered they had lost their passports and the bag that they were in. Panicking, the tried to find the number of the taxi that dropped them, didn't know what to do. thankfully The taxi returned with the belongings and the kids were finally able to retrieve their passports, unfortunately, check-in had already closed andhttps://www.consumercomplaints.in/new_complaint/# you were unable to catch your original flights. There was plenty of time before the plane took off but the staff didn't have any empathy and just said sorry it is too late. With no options, remorse or assistnace. The kids then hadYohad to purchase new flights to return home. $11000 CAD.
I am requesting this complaint to be lodged and assistance from the airlines in the reimbursement of these new flights for their lack of customer service at all. Flight details were AI112 at 1:15pm on 16th July 2023.

Fligth AI381 from Singapore to Delhi on 9 Sept 2023. 00.15 AM flight cancelled, and was left stranded by Air India for 8 hours at Singapore airport with water, food nor information on what to do. In the end had to book myself on another flight. To end this terrible performance, my luggage was lost and I am still waiting for my luggage more than 24 hour later. To date, nobody from Air India has even attempted to reach out. Katj

I am Vishnu Hareendran and my flight ticket was from Trivandrum (TRV)- Milan (MXP) via Delhi (DEL) on 3rd of september 2023. After getting the boarding pass from Trivandrum I get inside the flight and due to some technical problem before takeoff, flight got cancelled. As a matter of fact, airlines arranged a flight after 2 days and thereby I couldn't join my company on the right time and I missed an important meeting which leads to a black...

This incident took place a few days. One girl called me to said Are you apply for air india job then I said yes. She is named divya Aggrawal. She said send some documents for verification and send. Then she message me congratulations you are selected send the money Rs. 2550 for registration charge. After that I saw joining letter I was totally fake. There are two girls first one is a Divya Aggrawal and second one is Tanisha Rathore and I...

‘FIVE OAKS’
4/8 Kanadia Road
Indore: 452016
The Nodal Officer Complaints 02 Sept 2023
Air India

Subject: PERFECT CATTLE CLASS EXPERIENCE ON AI 173 AND 174

Sir
I travelled from Delhi to San Francisco on AI 173 on 5th April 2023 and returned on AI 174 on 14th July 2023. (Boarding cards attached).
I wish to bring to your notice the harrowing experience I had on both the flights, more so on AI 174 from San Francisco to Delhi.
I paid Rs 1.52 lakhs for my ticket to Delhi to SFO as I had to leave urgently due to a family emergency. I was allotted Seat No 36A in the Economy section. The tray table was broken and anything kept on it would slide off. The food served was cold and insipid. No action was taken by the crew to deal with the situation. I gave my feedback to the airline on line.
The return journey was a nightmare. The ordeal started from the check in stage itself. I was greeted by a shabbily dressed usher who was wearing an oversized dress two sizes bigger for her! At the counter we were made to wait for over 10 minutes as the lady there was busy training a new recruit while the passengers waited. Our request to change our seats (I was travelling with my sister Mrs Indira Kumar. Both o[censored]s are senior citizens) was casually brushed aside.
We occupied our assigned seats (No 41 B and 41 C). I was occupying 41B as my sister wanted easy access to the washroom. To our horror we saw that the side of the hand rest between our seats was taped crudely to hold it in place. (Pics attached). My tray table was broken. I had to support it with my knees to avoid things from falling on me. As you are aware SFO- DEL is a 15.30-hour nonstop flight. Entertainment is an important facility on such flights. To my utter dismay my TV screen was nonfunctional. The earphone jack had a single pin while the socket had provisions for two pins one of which had been. crudely blocked with probably M- seal!!!
I tried to call the stewardess to seek her assistance only to realize that the call button and the reading lights were both nonfunctional!! I managed to attract the attention of one of the passing stewardesses and informed her of the problems and requested a seat change. There were three seats at the end of the aircraft next to our row which were labelled “CREW SEATS” in red. (Reminded one of the truck cabins) I requested if I could occupy one of them. She said the TV would reboot once we took off and nothing could be done about other issues as despite reporting many times and no action was taken by the concerned staff. She brushed aside my request for seat change.
The stewardess deputed in our section was particularly rude and most unhelpful. The luggage bin for my sister’s seat was already full when we boarded. My sister shifted the luggage already kept there to the next bin and placed her bag in the allotted bin. The stewardess deputed in our section came running and rudely asked my sister why she had shifted the luggage. It was HER luggage which she had kept in the space meant for the passengers. I noticed that she was not wearing her name tab or had cleverly concealed it under her scarf so that no one could know her name. The only stewardess whose name tab could be read was one Ms Aparna who tried to help but could not as nothing worked.
I spent 15 hours 30 minutes looking at a blank screen. However, I realised that there were several others sharing my plight.
The PA system of the aircraft was as pathetic as the other systems. One could barely comprehend what was being said.
Food served was unique! We have aloo chat with Pasta and dinner rolls with subzi!! The stewardess in our section did not bother to offer us any water or beverages during the flight. She placed packets of roasted corn and beverages in the galley instead. The passengers were expected to go there and help themselves!! When I could attract her attention on one of her rare visits in our section (she could not be requested as the call button did not work) and requested for some water she brusquely told me that I should help myself like others!!
Even when the flight was at the airport in SFO, the toilet did not have proper tissues. Some napkins had been dumped there. During the flight the soap was replenished by adding water to it!!!
To rub salt in our wounds the three crew seats which were denied to us were not occupied by any crew member throughout the flight. Instead, a lady lay on them (perhaps a relative of one of the staff) and read magazines using her mobile flash light throughout the flight. Even her reading light was not working. (Reminded me of the truck cabin again)
Needless to say, our experience with airline was most distressing and unpleasant. What really was most disappointing was the unprofessional conduct and unhelpful attitude of the crew and the appalling condition of the aircraft. I wonder how it was considered fit for flying with duct tape being used to hold things together, lights, PA, TVs not working and tables falling apart on a 16-hour nonstop flight!! So many defective electrical and electronic systems could cause short circuiting or overload jeopardising the lives of hundreds of passengers on board. The fact that no remedial action was taken even after being pointed out by the crew and passengers (I noticed the same conditions during both my trips spread over 4 months) raises serious concerns about the airline’s passenger safety standards. It would perhaps been acceptable when the airline was Government owned as such unprofessionalism was typical of the ‘chalta hai’ attitude which the airline epitomised during that phase.
All in all, the airline lived up to its reputation of providing a perfect CATTLE CLASS experience to me and fellow passengers!!
My sister renewed her vow NEVER to travel by AI in future after going through this harrowing experience.
I may not have brought all this to your notice had the airline not being taken over by TATAs. I am a staunch admirer of the brand and what it stands for. I was disappointed that things continued to be the same as they were before the takeover. I can understand that it will take time to improve things but if such staff and unprofessionalism continues, not only will the brand name be tarnished but it will make it very difficult to convince passengers to patronise it even if things improve with time.
I hope my concerns will be viewed in the right spirit and I would be compensated for non-provision of the services for which I had paid.
Sincerely
Surendra K Sharma
FF No:[protected]

Hello, I have lost my camera bag on flight AI 825 from delhi to srinagar on 30/08/2023. Please help me find it. It has camera equipment worth 10 lakh INR. please help me find it. I have dropped a complaint on air india site also, 21951773, but there is no response yet from air india. I tried to contact Air India staff at srinagar airport but they are denying that they found anything on airline. I need security cctv camera help on airline to find if its taken by some other passenger. Please help me find it. Please

On my journey from London Heathrow to Delhi (24th July - flight number AI112), my screen was not working. I complained, the cabin crew reset the screens but this still did not help. I was left with no tv screen for 8 hours.

This then happened on the way back too from Delhi to London Heathrow (21st August - flight number AI 161) my tv screen was not working at all. I complained to the cabin crew and they told me that they will...

One of My baggage tag did not arrive at the DXB airport from Delhi. I waited in the belt till the last but only one luggage arrived but the other did not.
I raised the PIR number at the DXB ariport and also raised the case with Air India. But Air India hardly cares for the customer support.

I have paid for my luggage and my tickets. I am not asking for free support.,
If you can not handle the luggage of the customer,...

I have raised a complaint in airindia portal to escalate, but has been closed without any action.I have travelled in airindia with my family of wife and 3 small kids. In my flight LHR - BOM, the infotainment system was not working. Then later AirIndia changed my flight schedule COK - BOM which resulted an increase in transit time from 2 hours to 15 hours. I requested for accomodation on same week but airindia didnt respond until i arrive in LHR. So i had to take my own accomodation for the night stay. Also the infotainment system was not working on my way back BOM - LHR as well. Further to this, my baggage was mishandled causing damages on my way back. Altogether i had a very bad experience with airindia which made me stressed and loosing money. I would like to claim for a compensation for the lack of entertainment inflight and a refund for the accomodation i had to book due to your schedule change.

Flight AI 301 from SYD to DEL on 16 Jun 2023 [To India]
Flight AI 302 from DEL to SYD on 12 Jul 2023 [To Aus]

I am writing to express my extreme disappointment and frustration regarding my recent experiences with your airline during two separate long-haul flights. The lack of functioning infotainment systems on both flights has left me questioning the quality of service provided by your airline and the well-being of its passengers.

The first unfortunate incident occurred on flight AI301 from SYD to DEL on 16 Jun 2023. My family and I were subjected to a grueling 13-hour flight with no operational infotainment. Traveling with two young children, aged 14 and 6, made this experience even more unbearable. The absence of entertainment, intended to keep them engaged and comfortable, left them bored and restless throughout the journey. My efforts to keep them occupied were in vain, and the lack of communication from the cabin crew regarding the issue added to our frustration.

To my astonishment, a distressingly similar incident occurred on my subsequent journey, flight AI302 from DEL to SYD on 12 Jul 2023. A 14-hour flight without a functioning infotainment system yet again exposed my family and me to a situation we had hoped would not recur. The lack of operational entertainment robbed my children of a distraction they desperately needed, making the flight incredibly challenging for us all. Once more, the cabin crew failed to adequately communicate the issue, compounding our disappointment. It was already a much-delayed flight to start with.

I am appalled that my complaints seem to have fallen on deaf ears, as the same problem has persisted twice in such a short timeframe. The recurrent lack of operational infotainment not only speaks to the lack of attention to passenger needs but also to a potential systemic issue within your airline.

I strongly urge you to take immediate action to investigate the root causes of these repeated failures. I demand a comprehensive explanation for why two separate flights, separated by different destinations and dates, both suffered from the same deficiency. Furthermore, I expect appropriate compensation for the immense discomfort and distress that my family and I endured during both journeys.

I chose your airline based on its reputation for quality service and passenger satisfaction, but these recent experiences have severely tarnished that image. I implore you to rectify this situation promptly and ensure that passengers are no longer subjected to such unacceptable conditions in the future.

I anticipate a thorough response from your team, outlining the steps you plan to take to address these issues and prevent their recurrence. Your immediate attention to this matter is crucial in restoring my faith in your airline's commitment to customer satisfaction.

Sincerely,

Manuraj Dhanda
Airline PNR: 6J7KWF, 56DFVT
Contact: manuraj.[protected]@gmail.com

Flight No: AI-643
PNR: 6LUY59
Booking ID: NF243LGUH1019SYQ3973
E Ticket No:[protected]

I want to travel from Bombay to Udaipur. The flight was scheduled on 24th July 2023 at 2.20 PM IST.
Due to heavy rainfall, I was not able to web check-in (Server Issue) and reached Terminal 2 at 1.30 PM. I was requesting and begging in front of Air India staff, please allow me to travel as I need to reach Udaipur due to a medical emergency. I showed medical certificate and also ask them to talk with the doctor, but they ignored me and laughed. I was requesting till 1.50 but no response from their side.

Air India flights also get delayed but we understand your situation what about if we delay just for 5 mins? That's not fair.

I want my full refund.

Dear Concern, Greetings,

below are flight details, we booked business class however On AI824 of 16Feb the aircraft operated was having all economy configuration version. we traveled in economy class. ticket details as under.

PNR 69Z2DD
MR. ARUN SINGH (Ticket No. 098-[protected] )
MR. WILHELM STEINHAUSER (Ticket No. 098-[protected])

i have already mailed to Air India on mail id [protected]@airindia.com multiple times without any result.

as per rules a refund should be made by Air India.

Please help.

Thanks & Regards,

Arun Singh

Respected sir .
We travelled in spice jet, very nice and easy travel . But unfortunately we send cargo through air india cargo . We send cargo from dubai to amritsar. We got confirmation from the agent from the dubai according to the confirmation from them . We visited here at the cargo departure but they are telling not received here. Then they guide us to airport, then we reach here . Here also they told not available, they we show the screen shot from dubai, then they said yes we have the cargo here.
But now they are telling, we can't give now because here due to the mistake of newly joined person, he didn't give customs check, so without completion of the custom check we can't deliver here. And after that they are now telling . The senior person who is responsible to deal with it not available here, he went to Mumbai for training his name hardeep sing, they are telling the senior person is not here only trainy we can't give the cargo immediately, then now they are telling may be you need to pay 1200 indian rupee as some cargo departure charge something. This is our three time, so much bad experience from air india company. My brother and friend are working in TATA company, even though as a big company holding tata, we the normal people are facing this issue.
The person seating In the cabin of air india lost bag area, he is not even want to take with the person those who spend this much money for it . As per the rule of india, its our consumer rights to have the information to collect the cargo. We already make atg some complaint from dubai .

I have booked the ticket through Makemytrip and not get the refund. Makemytrip saying that the will not process the refund as you have not received the confirmation from Air India.

booking ID AN7WCY5ELVEH270K7657 for travel from (DXB-DEL, DEL-JDH, JDH-DEL, DEL-DXB) on[protected]:15:00.

It's a horrific experience with Airindia. Never experienced anything like this with any other airlines like Emirates, Fly dubai, Oman Air, Indigo, Jet, etc. Return journey of 2 way ticket for my family (wife and kids) was made open during Sep'22 with a validity upto Aug'23 through their call center. During May'23, called customer care @+[protected] and rescheduled the return journey for 27th Jun (PNR:L3D2RK). Within 2 days, the PNR was cancelled without any communication. Called again and got another PNR TE5EVL. The worst thing was every time when we called, we were waiting for minutes on the call and every call was set to disconnect automatically at 31st minute and nobody bothered to call back. The 2nd PNR also appeared as invalid when we tried to add the trip in the airindia app. We called again and the same drama happened over 2-3 calls and a 3rd PNR - W5Z33S was provided, with a verbal confirmation that the ticket was confirmed and we didn't bother since the last PNR was appearing on the app with travel date as 27Jun. After this confirmation, I booked my ticket with PNR - 62QZAX. On 27 Jun, we reached airport and at the check-in counter, we were told that the travel date was changed to 29 Jun for the PNR W5Z33S and my family cannot travel with me after checking in my baggage (62QZAX). There was no one to represent Air India at the airport for first few mins and then came Mr Sanoj who was never bothered about customer and told that flight was overbooked (171 vs 170 seats) and he can't do anything. No representative or booking office or higher officials were available at the airport to asdress or reaolve this. Again, spoke to irresponsible customer care executive, who kept telling the facts which we already knew and not bothered about the mistakes made by them which made my family to wait there. Finally, I was forced to pay additional 68K (to reschedule the tickets) FOR THE NEGLIGENCE AND MISTAKE OF AIR INDIA CALL CENTER EXECUTIVE, and I was told that an investigation will be initiated to check the call recording and an appropriate action will be taken! So far, I never received any call nor any mail! Need a full refund of 68K at the earliest, since it was paid for the NEGLIGENCE & mistake of Air India customer care executives!

Hi,

I planned to travel to Budapest to join my new job on 01.03.2023 via Air India flight AI-143 to Paris further Air France connecting flight to Budapest on 01.03.2023.

When I was standing in the queue for check-in around ~10:10 AM on 01.03.23 at G section of Air India at Indira Gandhi International Delhi Airport T3 Terminal. One gentleman wearing an Air India badge arrived and asked the reason for my travel. He asked me to show him my passport, Visa and appointment letter. After showing the same, he took my passport and handed over my passport to Mr. Mazeed (who earlier informed me his name as Mr. Rajeev and later when checked with Supervisor Mr. Himmat Singh, I came to know his real name been Mr. Mazeed) for Visa verification, where Mr. Mazeed kept my passport for long.

Even after 15-20 minutes, I left my luggage there with no one supervision and myself rushed behind him and mentioned why visa verification needed here when the same was issued by Embassy I have proof of visiting the Hungary Embassy but he didn't listen to me. Then I requested to return my passport so that I can do the check in. Unfortunately he still didn't listen and asked for my appointment letter and ticket then I showed him my e-ticket and appointment letter from my phone for which he took the picture from his mobile.

After few minutes, since I didn't get back my passport, I again requested him to return back the passport so that I proceed with the check in and requested him not to harass me unnecessarily as I am BP patient and not to harrass me as myself going to join a new job at Budapest, If I miss the flight then it will be a huge loss to the undersigned, then after few minutes he returned back me my passport and asked me to proceed for the check in.

When I arrive for checkin at 2nd counter from the start there a lady named Aditi who mentioned my checkin luggage is little overweight I mentioned her I am OK to pay if it is overweight for which she refused and asked she will only allow to checkin if I reduce the weight.

Then I went to side then taken our the eatable I was carrying with me and again I came to checkin to her there she mentioned weight is 2.5 kg more. I said I am OK to pay for access baggage, which she denied.

I pleaded and even begged her that 1st there was a unnecessarily delay in Visa verification from Mr. Mazeed. (I never seen this scenario when Visa verification been done check in area in my earlier travels). By that time it was around 12:00 pm. I requested and pleaded to Ms. Pooja Akhtar who informed to be supervisor that I am a BP patient kindly don't harass me. And I am going to join a new job at Budapest kindly allow baggage check-in. I am ready to pay for extra weight. She even didn't support.

Then later she mentioned now flight doors are closed we cannot allow you to checkin.

With this I lost my joining there on 02.02.2023. Later when I lost my flight, I met there available Air India Supervisor (Mr. Himmat Singh) and apprised of the same scenario and requested him to plan me in other flight but he mentioned now I need to book new ticket he cannot plan me in alternate flight.

I had also filed a written complaint at Air India office near T5 at 1st gate prior to 1 number gate. Its update awaited yet. Person who took that complaint apprised that I will be getting the given written complain update in 24 hours in my email id which is yet awaited.

Your good office is liable to compensate the losses the undersigned forced to bear due to the huge physical, mental & financial torture the undersigned forced to bear due to the mis-behaviour done by onboarding Air India staff for AI-143 on 01.03.2023

Regards,
Tajinder Gulati

Hi, The undersigned was flying from India to Budapest on 01.03.2023 via AI-143, the undersigned was denied onboarding due to huge amount of time wasted by Air India onboarding staff named Rajeev who kept the undersigned passport for large amount of time for Visa verification later officer who was sitting at 2nd counter from left was not accepting the extra baggage charges from the undersigned whatsoever. Due to this harassment the undersigned checkin baggage also torned up.
Your good office is liable to compensate the losses the undersigned forced to bear due to this harrassment.

The undersigned had sent a multiple mailer for the same but no concrete response for the compensation.

Please check & let us know about the compensation the undersigned is liable to be paid by your good office.

Regards,
Tajinder Gulati

Dear Sir,
I booked ticket for my parents in Air India, both are senior citizens,
With utter disappointment, forced to write this email due to pathetic service, rude behavior from Air India staff because of the Senior Citizens
PNR Number VEXYDL
Passengers Name: Shekhar Shetty and Shrimati Shetty
Flight Journey Details: 24th June Bangalore to Mumbai 21.20 PM and 28th June Mumbai to Bangalore 16:40PM
On 27th June 2023, 1 PM received email from Air India that Flight from Mumbai to Bengaluru Cancelled

When we called Air India Customer care, they said we have to pay 40, 000 due to change in timing, actually timing was changed by AirIndia.
We booked 16:40 flight because we had some commitment same day afternoon, but next day Airindia sent another email about new timing which is 14:00 (2 hr. 40 min before our booked flight) which was not possible for them to travel, hence we are entitled for full refund as pr Airlines rules and regulations, however when we called they said in very rude manner that we are not entitled for any refund. I cancelled ticket, it is reflecting penalty which is not correct, see below screenshot
Due to this we have lost almost 25, 000 rs, we put up our claim asper Airlines rules and regulations, I will file case asper DGCA compensations rules and regulations