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Air India Complaints & Reviews

www.airindia.com

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Updated: Apr 21, 2025

Complaints 3168

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Mentally harassment

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Refund of ticket

Delayed Baggage Issue on DXB-BOM Flight : Dec-02-2023

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

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On my journey from London Heathrow to Delhi (24th July - flight number AI112), my screen was not working. I complained, the cabin crew reset the screens but this still did not help. I was left with no tv screen for 8 hours.

This then happened on the way back too from Delhi to London Heathrow (21st August - flight number AI 161) my tv screen was not working at all. I complained to the cabin crew and they told me that they will...

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One of My baggage tag did not arrive at the DXB airport from Delhi. I waited in the belt till the last but only one luggage arrived but the other did not.
I raised the PIR number at the DXB ariport and also raised the case with Air India. But Air India hardly cares for the customer support.

I have paid for my luggage and my tickets. I am not asking for free support.,
If you can not handle the luggage of the customer,...

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Address: 41 Brunel Drive

I have raised a complaint in airindia portal to escalate, but has been closed without any action.I have travelled in airindia with my family of wife and 3 small kids. In my flight LHR - BOM, the infotainment system was not working. Then later AirIndia changed my flight schedule COK - BOM which resulted an increase in transit time from 2 hours to 15 hours. I requested for accomodation on same week but airindia didnt respond until i arrive...

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Flight AI 301 from SYD to DEL on 16 Jun 2023 [To India]
Flight AI 302 from DEL to SYD on 12 Jul 2023 [To Aus]

I am writing to express my extreme disappointment and frustration regarding my recent experiences with your airline during two separate long-haul flights. The lack of functioning infotainment systems on both flights has left me questioning the quality of service provided by your airline and the well-being of...

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Flight No: AI-643
PNR: 6LUY59
Booking ID: NF243LGUH1019SYQ3973
E Ticket No:[protected]

I want to travel from Bombay to Udaipur. The flight was scheduled on 24th July 2023 at 2.20 PM IST.
Due to heavy rainfall, I was not able to web check-in (Server Issue) and reached Terminal 2 at 1.30 PM. I was requesting and begging in front of Air India staff, please allow me to travel as I need to reach...

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Dear Concern, Greetings,

below are flight details, we booked business class however On AI824 of 16Feb the aircraft operated was having all economy configuration version. we traveled in economy class. ticket details as under.

PNR 69Z2DD
MR. ARUN SINGH (Ticket No. 098-[protected] )
MR. WILHELM STEINHAUSER (Ticket No. 098-[protected])

i have already mailed to Air India on mail id [protected]@airindia.com...

+1 photos

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Address: Amritsar airport

Respected sir .
We travelled in spice jet, very nice and easy travel . But unfortunately we send cargo through air india cargo . We send cargo from dubai to amritsar. We got confirmation from the agent from the dubai according to the confirmation from them . We visited here at the cargo departure but they are telling not received here. Then they guide us to airport, then we reach here . Here also they told not available, they we show...

+4 photos

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I have booked the ticket through Makemytrip and not get the refund. Makemytrip saying that the will not process the refund as you have not received the confirmation from Air India.

booking ID AN7WCY5ELVEH270K7657 for travel from (DXB-DEL, DEL-JDH, JDH-DEL, DEL-DXB) on[protected]:15:00....

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It's a horrific experience with Airindia. Never experienced anything like this with any other airlines like Emirates, Fly dubai, Oman Air, Indigo, Jet, etc. Return journey of 2 way ticket for my family (wife and kids) was made open during Sep'22 with a validity upto Aug'23 through their call center. During May'23, called customer care @+[protected] and rescheduled the return journey for 27th Jun (PNR:L3D2RK). Within 2 days, the PNR was...

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Hi,

I planned to travel to Budapest to join my new job on 01.03.2023 via Air India flight AI-143 to Paris further Air France connecting flight to Budapest on 01.03.2023.

When I was standing in the queue for check-in around ~10:10 AM on 01.03.23 at G section of Air India at Indira Gandhi International Delhi Airport T3 Terminal. One gentleman wearing an Air India badge arrived and asked the reason for my travel....

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Hi, The undersigned was flying from India to Budapest on 01.03.2023 via AI-143, the undersigned was denied onboarding due to huge amount of time wasted by Air India onboarding staff named Rajeev who kept the undersigned passport for large amount of time for Visa verification later officer who was sitting at 2nd counter from left was not accepting the extra baggage charges from the undersigned whatsoever. Due to this harassment the undersigned...

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Dear Sir,
I booked ticket for my parents in Air India, both are senior citizens,
With utter disappointment, forced to write this email due to pathetic service, rude behavior from Air India staff because of the Senior Citizens
PNR Number VEXYDL
Passengers Name: Shekhar Shetty and Shrimati Shetty
Flight Journey Details: 24th June Bangalore to Mumbai 21.20 PM and 28th June Mumbai to Bangalore 16:40PMbr...

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Address: No. 304, 19th Main, Koramangala, Bengaluru 560095

Dear Sir / Madam,

Unpleasant Business class travel on AI157, on 16th June 2023 from New Delhi to Copenhagen

Please let me narrate the truly unpleasant and painful experience on this flight on Business Class.

The flight was already 4.5 hours delayed. I was to deliver a lecture at 8.00am on the 17th June at the International Peripheral nerve Society meeting for which I was travelling to attend....

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Address: Mangalore

On[protected], have cancelled by ticket and requested a refund. The same has not been credited yet

PNR C9K33R

Please reach out to

[protected]@gmail.com
or
[protected]...

+1 photos

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I contacted the Air India reservation office to ask if I can change the dates for two different tickets more than two weeks in advance. Instead of offering the first free change, I was told that a penalty of £150 per person will be changed plus the applicable fare difference charges. I don't understand why I need to pay a penalty and fare difference on the same difference if I am not cancelling the ticket. the total value that they were...

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Address: 408 Millburn Avenue Millburn New Jersey USA 07041 ; phone USA +1 6786342342 . Phone india + 91 9810555103

My flight was cancelled without any prior intimation, came to know about it on Indira Gandhi international airport entry . No text email or message was received about cancellation from Air india. After lot of hassle but courteous response from Avjit at customer service and Rinku Check in supervisor was rebooked for 11.20 AM flight.

Was in india for my birthday celebration planned at Bhopal on[protected]. Ended up missing...

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Address: New delhi

I booked an air india flight from mumbai to nagpur on 12th june 2023 at 18:55 pm flight no - AI-629. The flight was constantly rescheduled & delayed for three times & consistently the gate numbers were gating changed making customers juggling from gate no 52 to gate no 42. They purposely at the last changed made the flight 5 mins earlier to 3hrs extension so they do not have to compensate 10k for delays more than 3 hrs. The biggest scam they...

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I traveled to India in January 4th 23 with air India. Air india lost mu duitcase.
I let them know stright away. My case number is: 19388871.
I have requested a refund of all my lost personal belongings and clothes.
I also neded a refund in the clothes that I had to buy as I had nothing to wear.
I have been trying to contact air India by email as the person at the end of the phone to air India request me to use...

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Website: Air india

Unable to contact air India about my lost suitcase and my compensation claim. My case number is 19388871....

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Address: Robert-Koch-Straße 38, Goettingen

BOOKING REF: N2XL76
27 may 2023
Refund

On May 27, 2023, I was taking a flight from Kathmandu, Nepal, to Frankfurt, Germany. I missed my trip from Delhi, India to Frankfurt which was due to depart at 13:35 because the flight from kathmadu got delayed more than 2 hours. Given my leg injury and the delay in Kathmandu, I asked for a wheelchair to be set up to enable me to get to the transit gate, but I never got...

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