Air India Complaints & Reviews

Had booked an AirIndia flight ticket through Travelopod agency from Coimbatore to San Francisco for $1345 ( Details shared below) . However I reached out to Air India Folks to cancel my ticket before 24 hrs of departure and I have been told that as per the latest AirIndia Airline rules, am eligible for a refund after deduction of Rs.2500 and 5% GST charges which would get credited back to my credit card which was used to bill at the time of transaction. I still haven't received the credit back to my account and I have been following up multiple times with the travel agency has well.

Coimbatore (CJB) to New Delhi on Wed, Nov 13, 2019 departing at 2:10 pm
Operated By: Air India Charters Limited - 9018

New Delhi — San Francisco on Thu, Nov 14, 2019 departing at 4:00 am
Operated by Air India 173

Its been more than 2 years now and appreciate your quick help in this regard

I have sent email to air india for what refund on basis of rt pc test will be given as my onward journey was cancelled on this basis and got full amount on 4th feb But the air india is not refunding for return journey on 18th feb so had to cancel 1 day before flight. Got rs 1800 only???? Lost 9000rs Poor service and not proper information given

I have sent email to air india for what refund on basis of rt pc test will be given as my onward journey was cancelled on this basis and got full amount on 4th feb But the air india is not refunding for return journey on 18th feb so had to cancel 1 day . Got rs 1800 only???? Lost 9000rs Poor service and not proper information given

Dear Team,

I have been struggling to get correct details regarding the above mentioned ticket. Mr. Dilip Somani has given me the credit note details . I want to know the exact details as I wish to take a legal action against the agent.

Request you to kindly help me with the following details for the above mentioned ticket no.

1. Date of cancellation

2. Date of Refund

3. Amount of Refund

4. Deductions if any

5. Mode of refund

6. Acknowledgment copy of details of refund

Please give me the contact details and mail id of issuing agent.

Please provide additional mail id / contact details to escalate my refund issue to higher authority.

Regards,
Rashmi Neelangal

Hello . I am kshatriya dharmesh and I couldn't
able to catch my connecting flight because of air india flight Ai 638 was very delay. I am very disappointed buy air india and staff members even they are not helping us for anything even they have no manners to talk.. I never had this kind of bad experience in any airline.

14/02/2022
My Parents who are senior citizens have a flight from Bagdogra to Kolkata on 16/02/2022 and they have been trying to cancel the tickets as they cannot travel as both of them are unwell. My Father had reaction due to Covid Booster and is still very weak and my mother has a severe back ache.
Airindia is not providing any refund for the cancellation. This is really a bad experience for a Company which should be providing better benefits for Senior Citizens. In this current situation, not giving a refund and any other option like credit note is brutal. On top of that when we contacted the customer care they were told that they have to come to the Airport if they need waiver! At their age when they are not well, AirIndia knows that they will not be able to come and do that. This is exploitation in pure sense.

Dear sir/Madam
On 13th Feb. 22 I have done payment for flight date change from 14th Feb. to to 15th feb. of Air India send link link for PNR HTGSZ, but till now showing same date 14th Feb. & No ticket received of 15th Feb., pl. Immediately resolved.
Waiting to reply.

Regards
Sohan Rawat
Mob. [protected]
Mail Id [protected]@gmail.com

Hi, My name is Ekta Arora Gill and I travelled in air india flight no AI336 - from New Delhi to Singapore. The staff checked my paper work - my australian passport, covid certificate, covid test, singapore visa etc and let me board this flight.

When I arrived in Singapore - I was detained by immigration as I came here on non VTL flight - meaning I was not permitted to go out as a tourist and this happended as the crew who checked me in did not do their work properly and I was the one to suffer here in the detention room. I cant even explain how I bad I felt being treated the way I was treated for not doing anything wrong - had the staff at new delhi informed me of this issue, I would not have come at all but their failure led to this issue.

Air India not just failed here but they took no responsibility of coming to me and speaking with me to sort this situation. I kept asking Singapore authorities to let me speak with the Air India contact but they advised that Air India personnel has decided this for you and you will be put on flight to India on the 15th of Feb. Why could not someone come to me to sort this for me. I am an Australian Citizen and Indian OCI holder but Air India staff has let me down and put me into this miserable situation. I had booked my 5 star hotel to stay for 2 days and had plans to catch my connecting flight on the 15th of Feb to return to Melbourne but here I am stuck in a detain centre/room with limited food and services.

All I need is Air India to act faster and either have me send back to delhi asap or I am happy to pay for any flights to leave from this room and have my freedom back. This is the worst flying experience I ever had and I will definitely take this further with higher management of Air India. I was quiet happy that TATA has taken this over but I am sad to witness the ground reality of this airline and being a victim of their mistake and their un co-operative behaviour.

I had booked a ticket through the air india website portal on 12/02 on the final step the money got deducted from my account however i did not receive any email confirmation neither did i get any booking, i have been trying the call centre but i am geeting no response from them as i am being placed on hold and than the line is being dissconnected and they are closing the call saying someone will call you but no solution or confidence is given that the matter is being looked into or by when we shall receive a resolution on it

Regarding eticket no.[protected]. Refer below email complete communication but still Air India not helping. Case is still open and pending with them. Refer subject Open case IDs

Air India
To:
yogesh.[protected]@yahoo.co.in

Mon, 17 Jan at 1:22 pm

Dear Yogesh,

Greetings from Air India!

?

We acknowledged the receipt of your mail, we apologies...

Lost one baggage on Jan 27, 2022 or did not recieve one bagage while we arrived at SFO from New Delhi on Jan, 27, 2022. Since that day, calling & emailing SFO AIRPORT and AIR INDIA but no response yet.

Booked ticket however got error post successfull payment as follows:

There has been an error with your request.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

My E-Ticket numbers

[protected]
[protected]

are not refunded yet. Customer care doesn't receive calls and they don't support me. Also emails communication i received different replies and still after promise they didn't refund my money back. Please support me immediately on this.

Air India has cancelled my direct flight from Bangalore to London. Now they want me to fly to Delhi and wait there for 7 hours and fly to London 7+ hours late. I will miss my connecting coach and I do not know where to wait all night as I am a 75 year old lady, that is why I booked a direct flight paying a lot more

Pathetic. Horrible . Unscrupulous Frauds.

I traveled to Germany on 9th February 2022 with my 3 year old kid and Wife, and this Air India ( Bangalore) staff named Mr.Keila Narayanroa turned out to be a nightmare for us.

These people are being trained specially to target family goers with small kids and extract money in the name of excess baggage, as they fly empty, so this is the only money making avenue.

Their modus operandi is very simple, on their website its says that a single luggage of 32 KGS to the max will be allowed but when you reach the airport they totally refrain from it and says the total luggage of only 23 KGS will be allowed. Thus starts the packing and unpacking and poor passengers are being harassed to the core.

Now comes the negotiation and they charge Rs:500 for every extra kilos. Just do the maths and you will understand their money making strategy.

Avoid this airline at every cost.

I was not able to reschedule my flight on time and in emergency I booked another flight.
Because on contacting air India they put my call on hold for 30 minutes and declined it after that. The WhatsApp no. They provide and chat box"maharaj" was also of no use.

My flight one was Z2WDG and last name Singh.If air India responded on Time and reschedule the flight then I didn't need to book another flight on 9 Feb 2022.
So, I want a complete refund of my flight of 13 Feb 2022.

Applied for ewdund and after 3 qeeks no one in call centre is able to provide any update . They transfer the call and it holds dor 30 mins and disconnects automatically.
Not sure what to do...

Hello,

Below ticket was for a travel planned on May 2020 and the flight got cancelled due to COVID. After the cancellation in 2021, I never received any update or confirmation on my refund. I have followed up via call more than 10 times in last 9+ months and received absolutely no status update.

Many times, the call was disconnected by the agent intentionally which was very frustrating to get that kind of service after such huge wait time.

Air India Booking Reference : JZQVZ

Feedback : WB-IYYZ[protected]
Case Reference: 13544528

Date of Travel:03-May-2020
Toronto to Chennai (Round Trip - Return on 05-Jun-2020)

Eticket # in this reservation.

[protected]
[protected]
[protected]

Air India has been holding the Flight cancellation refund from Oct 2021.

Almost 15 calls had been made to Air India from Oct till date and every time I had been promised by the Air India call center and the escalation team that the refund will be made in 2 weeks however there had been no update.Air India had been simply fooling around and providing fake promises.
Escalation ticket no's provided by the Escalation department of Air India:
Air India Cancellation - Oct[protected]
Escalation Ticket - Nov[protected]
Escalation Ticket - Dec[protected]
Escalation[protected]
Name - ANCHAL Sharma
Emp id :

This has been an unprofessional behavior from Air India completely unethical and lacking Integrity in behaviors and response.
More over it's impossible to reach the Call center of Air India and even if you mange to reach after 4 hours of wait the call gets disconnected.

Please don't cheat the customers.

Details as below:

TICKETED [protected] AI
TICKETED [protected] AI
Scheduled for 23 oct for Travel for EWR to Mumbai
Passenger Name:
SRIVASTAVA/PREM MRS
SRIVASTAVA/SURENDRA KUMAR MR
Ticket was Cancelled prior to travel on 17th oct as Air India Changed the flight Schedule which was not suitable.
Ticket was cancelled via call to the Call center as I was informed that since Air India had changed the flight it Qualifies for a full refund and I will get my amount refunded with in 2 weeks.
As per the advise from the Agent a cancellation request was also raised on the Air India Website :
Reference No: WB-IEWR[protected]

Dear sir,
I have booked two flights ( ie delhi to goa and goa to delhi).my booking reference no. is JB0M1 and HL83V respectively. but my flight has been rescheduled. and the second flight (HL83V) timing revised to 0200 pm to 0400 pm on 18 feb 22 but I want this flight to be on 17 feb 22 from 0200pm to 0400pm. i didn't get new itinerary till now as I have already called air india customer services six times, but they did not resolved my issue yet and they always keep my call on hold.it is very annoying for me to keep calling customer care so kindly resolved my issue ASAP