Air India Complaints & Reviews

This is Vikas Kumar Jain. I have canceled my ticket (for 2 passengers I paid around 1.9 L) which I booked from airindia customer support ticketing department. I have already submitted the feedback form to get the refund. As my ticket was booked through the ticketing department hence I have shared my bank account details as well for the refund. I have called the customer service team more than 30 times. It’s been more than a month I am waiting...

Respected Sir,

I hereby bring to your kind notice that I have booked a Air ticket[protected] with Pnr: H5BRR for travelling from Thiruvananthapuram to Nairobi on 30 Jun 21. However the flight was cancelled by Air India and I have requested for refund. They had request to wait for 21 days to process the refund.

After which I have called several times to their helpdesk for refund and shared all the requested...

It all started when I booked a flight with Air India via their website yesterday afternoon around midday. The payment went through however I received a message saying "error, payment has gone through and we will send you the ticket shortly". After waiting 15 minutes I called Air India customer service requesting more information regarding my ticket. They advised that the ticket's PNR was YPS3D and that they could see the flight in my name....

Hi I am trying to reschedule Air India ticket from 26th Jan 2022. Customer Service collects all the details, transfers the call to Ticketing Department and then no body picks up the call and after 30 minutes it says the number is temporarily out of service. No call back despite call back promise....

Booked a ticket from chicago to vtz- Air india rescheduled my flight and the transit in delhi increased to 25 hours. Air india did not take any responsibility to help arrange stay. Least i expected was courtesy.

Air India staff at chicago are the worst every. Rude- no information, and kept saying, not my problem, go to talk to delhi, I dont know. who asked you to book etc. worst staff ever.

Never ever will...

I had booked return flight to Goa on 10 Nov 21 as per booking reference HBLKX and an amount of ₹ 33, 402 was charged through my ICICI Bank debit card. Due to unavoidable reasons, I had to cancel the booking within 24 hours. As per Air India policy, I am supposed to be refunded the full amount in case of a cancellation within 24 hours of booking, but I didn't receive the refund. I registered a complaint with Air India customer care with...

Customer Service verifies details, transfers call to TICKETING department - 6/7 times infinite wait of 2 hours, callback promised, no callbacks ever.
No option to reschedule flights online.

HOW MAY I RESCHEDULE MY RESERVATION?...

From 3 to 4 days I am calling air india customer care for rescheduling my flight ticket.but they transfer my call to ticketing dept but no one picks the call from ticketing dept....

I had a flight to Kathmandu from goa and was in transit via Delhi. In goa, I submitted my PCR, vaccination card and identification. Upon landing on Delhi, and trying to get the boarding pass, I was notified that my PCR report is not acceptable in Delhi. Despite me reaching at 3 am no one from the customer service responded. I got to know that my PCR is not accepted by air india. The same thing could have been communicated to me at 3 am cause...

Date if Incident - 5th January 2022.
Full Description - I had booked a ticket through Air India website, for travelling to Hong Kong from Mumbai via Delhi in a single Itenary. Due to covid Restrictions by Hong Kong, the ticket was cancelled by Air India. I had a call with the call center on 5th Jan 2022, where i was assured that I would get the entire amount refunded within 21 days. Since then I have made several calls including today,...

Hi, I am trying to reschedule/cancel my flight. My call is being forwarded always to the ticketing department & those executive are not responding well & they are lack of knowledge/company protocols. After providing all the required documents also they are not rescheduling my flight and most annoying part is they are keeping on hold for more than an hour and till now I spent more than 12 hours combined from past 2-3 weeks. They did not even...

I tried to book a ticket from london to chennai for 31st may for 3 adults, on 15th Jan. The money was deducted and no ticket was issued.

I called customer services and they told I may get a ticket in 24 hours.
Nothing was received. So I raised a feedback/complaint with air india.

I got a response automated message saying your money will be refunded based on fare rules, when the ticket is not issued what...

This cabin crew is abusing me as I declined his request to meet him this is such a harassment to girl...

I had my trip scheduled from Sydney to Mumbai with Qantas and Air India on January 21, 2022 for myself, my wife and my 10 months old baby. The first leg of the trip from Sydney-Adelaide-Delhi was serviced by Qantas and the second leg from Delhi to Mumbai by Air India. Mid way on my flight from Adelaide to Delhi we were informed that my connecting flight from Delhi to Mumbai AI605 was cancelled. Accordingly we were issued with the new ticket...

I had booked a flight with Air India for travel in July 2020, Toronto to Mumbai Return ticket. Because of the pandemic, ticket got cancelled, but I have not received the refund. Its been almost one and half year. I have been patiently waiting for the refund and had a faith that Air India will refund that. But after calling the call centers twice a week and following up several times, I have not received any response on the refund. Its $1498.36...

I’m Goutham Tirpur and I had booked a air india ticket having reference Eticket no.[protected]/Booking Reference YNRSF for myself on dated 02/11/2021 to visit Mumbai From Hyderabad for personal purpose but due to some issues the flight was re-scheduled to 03/11/2021. So after having conversation with air india customer care executive, I opted to cancel the ticket with full refund.

I spoke to customer care executives regading...

From 5 to 6 days I am calling air india customer care for rescheduling my flight ticket.but they transfer my call to ticketing dept but no one picks the call from ticketing dept....

I booked a flight for my sister from Mangalore to Udaipur. It was a connecting flight Mangalore to Bombay & Bombay to Udaipur.

The flight got cancelled, but I didn't recieve any notification via sms or email or anything. I am trying to get a reschedule done but the customer care doesn't pickup the phone and puts you on hold for hours.

This is causing extreme stress to me and my family....

Respected Sir/ Madam,

I Hasanabbas N. Kadiwala brother of Mohemedali N. kadiwala would like to file a complaint to Air India Airlines regarding the scam done by Air India Airlines management at Mumbai T2 terminal.

On 11th January 2022, My brother was going to London for studies along with student visa from Mumbai. So according to the Student Offer there is an allowance of 1 free additional piece of max 23kgs.br...

Hi..I had to cancel my tickets for 20th of march because I have been quarantined here in chandigarh..In order to get refund of my tickets i had to drop a mail here..i hope the action will be taken as soon as possible and I would be refunded back my amount which is Rs 6508...