Air India Complaints & Reviews

I travelled with family from Mumbai to Delhi and Delhi to USA on Jan 15th 2021. In the checked baggage apparently one bag had something which could not pass the security which I was been informed only at last moment when boarding the flight and than they told me there isn’t enough time and I have to leave the bag and they will send it to my final destination. In the world of mobile phones why they couldn’t call me upon finding...

I travelled with family from Mumbai to Delhi and Delhi to USA on Jan 15th 2021. In the checked in baggage apparently one bag had something which could not pass the security which I was been informed only at last moment when birding the flight and than they told me there isn’t enough time and I have to leave the bag and they will send it to my final destination. In the world of mobile phones why they couldn’t call me upon finding something non compliant? Why they had to inform me only at the time of boarding? Anyway we left the bag arrived Delhi and filed a report. I was been told that on 1st available flight bag will be sent to my home in USA.

It now 5 days and have made more than 30 calls to various numbers and sent numerous emails with no success to fina exact location of bag. Delhi office keeps on telling saying bag has been sent to USA via EWR airport to IAH via United. United tells me they have not recd bag. There is no response from EWR AI phones. Main number and email doesn’t work and other numbers no one picks up.

It’s nightmare as the bag contains some valuables which I cannot afford to lose emotionally.

I wonder why Tara’s bought such pathetic and unfriendly airline which is disaster and cannot be rebuild unless it’s completely dismantled!

Air india has lost a family of 5 as customer for life and many more to lose.

Why Air india is taking so long to refund cancelled flight. I book my ticked on 27 dec still waiting for refund.

18JAN2022 Ticket book Kiya tha jo howa nahi
Air india Date 01FEB2022
Time 11:30Hrs
Amount Dabit account
Ticket no massage

Sir
pnr jmdxt yaswanth sri santosh tokala was cancelled by customer care as it was booked online on[protected]
delhi to frankfurt ai121 doj[protected]. Kindly do need for early refund as it was huge amount for me

thanking you sir

Hi,

I would like to seek help to file proper complaint against Air India. I booked thru kiwi.com flight Doha Qatar to Philippines. Travel agency give me transit connecting flight, Unfortunately one of the flight has been cancelled and there's no way for me to continue the travel so i have no choice but to agree the entire travel plan, which include the Doha to Delhi flight via AIR INDIA. I have been notify that my travel agency requested to cancel this flight Sept 28, 2021 by the way the date of the flight supposedly October 13, 2021.

I received my refund from Thai Airways and GoAir/Gofirst which is part also of the Flight. And I was suprised that AIR INDIA REJECTED THE REFUND REQUEST initiated by my Travel agency. And They can't even provide me reason for the refund that has been rejected.

Ive been trying to contact all social media account of AIR INDIA, Been sending multiple emails tried to contact their customer service but no one is helping me.

I need my money back. It is not my fault that this flight got cancelled. Help me with this please.

* Ticket number:[protected]

I am a user of airtel. I am using airtel sim and data since four to five years. It was a beautiful experience. But now airtel steeling my data in the mid night after 12 o'clock. After 12 o' clock immediate after 10 to 20 minutes airtel send a message that I used 100% data. This was totally cheating. Please grant me justice

Thank you

Tickets were booked and confirmed by airindia. Payments were taken as well.
Later in few weeks flight schedule changed, we got email but no information about what's changed.
Called customer support 3 times, and all time I got told they will transfer to ticketing department.
In last I asked for direct number, I was told they don't have direct number. All 3 times call was hung up after 40 to 45 min putting me on hold.
When I tried to check my booking online, it says "your booking has been changed, please contact customer support"

I am planning to file lawsuit as we had our flight delay from origin and then they took off connecting flight and left behind 15 customer when we went to India.

I have been trying to reschedule my flight to India by Air India schedule for departure from San Francisco on 21st Jan. My booking reference is J5RF1 and I have not been able to reschedule and I have spent over 16 hrs trying to reach the ticketing team and somehow I have not been able to get them. How do people manage? I am planning to file a lawsuit and not only get my money back but also get back the wages and time lost due to the 16 hrs of time spent and till now I have not been able to reschedule or talk to a ticketing agent

SIr/ Madam,

I and my wife had booked flight ticket to travel to india from Canada in the month of Jun 2021. thru Flightnetwork.com
Air india cancelled the flights and Flightnetworks.com duly submitted application to Air inida for full refund of the amount paid.
No refund received till date even after seven months.
Air India PNR ref # HFPX0, HFPRP
Air india E-tickets # 098 [protected]-68, 098 [protected]-64

Request Air india to process refund at the earliest.

Gurunathan Venugopalan
Mythily Gurunathan

I have canceled my ticket[protected] which I booked from airindia website and submitted the feedback form twice to get the refund. I have called the customer service team more than 15 times. It’s been more than a month I am waiting for my refund and still, I haven’t got my money back. I am always told to wait for a few more days on each and every call and the customer care team is giving false assurances. Once one of their team members told me to wait for 4 hours and I would get a call back from their so-called “backend team” and guess what they never called me back. I had been waiting for their call for the whole 4 hours canceling all my appointments and meetings and no one had called me back. I was extremely furious about this rude and insulting behavior of the customer team and I contacted them again and a lady told me to wait 1 more hour to get a callback and she assured me that if no one had called me she would call me to give the reason behind the delayed refund.

I waited again hoping at least she would call me. I should say this .. that waiting was worthless and no one contacted me. And today I called them again. They said me to wait in the call while they transfer the call to their concerned team and I waited almost 1 hour and the call was simply disconnected by them without saying a single word. I called them again and when I explained my case she just suddenly went silent and not replied me back. The worst customer care I ever experienced in my entire life giving false assurances and rude behavior to the customers. I think they are stealing the money. This is what I can conclude by this behavior. No more words to say.

I had cancelled my flight ticket (No.[protected] on 6th December, 2021 and filled their feedback form as told by them on the same day (Feedback Form Ref.No.WB-DDEL[protected]) duly acknowledged. It was informed by their customer care executive that refund for the same would be processed in 21 working days. But till date, no refund against the cancelled ticket has been received by me though I had called on their customer care number many times and requested for my refund.

Please do the needful at the earliest for refund of my money against cancelled ticket as stated above.

Regards.

(Anil Chugh )

I travelled to London Heathrow airport with my 15month old infant from Goa airport on 7th January 2022 with AI 145. PNR number JBXSH. I went to business class counter as I wanted to upgrade my ticket. I was told it would cost me Rs 50000/- which I was fine with.
When I was checking in at Goa airport, I was told by senior air India staff lady that my self lateral flow test (pre departure test) which I did as per the UK regulations was not acceptable. Her supervisor (man) also agreed with her and the two forced me to get a lateral flow test done as they said I had to follow the rules in India. I had to walk more than a kilometre with my luggage and my infant to the multi storey car park, only to be told that the staff who perform the lateral flow test do not work on a Friday. So it was very irresponsible on the part of Air India staff for not inquiring, giving me false information and causing me immense discomfort as I was travelling alone with my infant. There was a porter who was very helpful in helping me get the test done for which I had to pay.
Finally, I returned to the airport to upgrade my ticket and another air India staff lady checked and told me I have to pay Rs 58000/- but then she spoke to someone else on the phone and said they would charge my infant on lap a full ticket and now told me I had to pay Rs 98000/- which is totally incorrect but I had no strength and no patience to argue with them as I was exhausted following the ordeal I was put through. So I paid the upgrade amount. Until this point there was no support or cooperation from air India staff at all considering I was travelling with an infant.

Then at the time of boarding, there was no announcement made for business class passengers to board first. There was no staff as well at the business class boarding gate. I had to request them to board me.

And then we had to walk for more 15-20 minutes to reach the flight which was extremely inconvenient.

Overall I have never had such bad experience with any airlines.

I am looking for a compensation for all the trouble I was put through at Goa airport and refund of my infants tickets. I would also like some corrective action to be taken against the senior air India ground staff at Goa airport so that this does not happen to anyone else.

My name is Synclare Dsouza
Email id is [protected]@gmail.com
I would like to be updated on the progress of my complaint.

Air india Ticket no[protected], I had cancelled my ticket on 25th December 2021 via Air India customer care and still waiting for the money to be refunded. Please let me know when can I get the refund or whom to contact.Amount charged was $3705.21 and was told that the cancellation charges will be deducted and the rest money will be refunded.Please refund the amount at the earliest. Thanks

HEllo
I booked a flight ticket and the payment was also done but did not receive any confirmation on sms or mail. amount has been debited. please help.
sending the transaction id ; (UPI Ref No.[protected]

Hello team

Please note my concern here. I have a flight with Air India upcoming on 18 January from Delhi to Goa, I have few challenges due to covid listed below
a. I have my son who is 7 years old only and non vaccinated as a copassenger and on high risk due to covid situation.
He also has his exams next month and I can't put him at any health risk.
b. The news says that the lock down shall be extended startfrom 20 January onwards affecting flights, which means even if I could go to how I can't return and get stuck there .again a challenge for us of getting stuck in bad and unsafe conditions in a different city .
c. Earlier when We booked flights the situations were better and unpredictable for January, but now they are intense . We also have lost very close relatives due to prevalent situations and many affected by the same .
c. I can see that no cancelations are being initiated from your end but going by current risk and increasing covid situation, I am expecting an understanding and consideration from your end for helping us with cancelation and refunds .

I would request Airindia bring the oldest and consistent airlines in india to be considerable enough and get the cancelation for my flight covered with no deductions . As the situations is equally bad for everyone in the world and because of not being responsible for the situation to make the cancelation for myself but the risk associated is majorly my challenge here . Being a mother I cannot knowingly let me son be put on the risk here.

Expecting the same to be handled and resolved for me in the favor

Ketki sahni
[protected]

Travelling with wife and infant (11 months old)
Booking reference - HSH6Q

Hi, I am supposed to travel to Stockholm from Vijayawada on 10th Jan & reach by next day 11th Jan at 12 PM local time with flight order :
Vijayawada - Delhi - Paris - Stockholm.

The connecting flight from Delhi to Paris(AI 143) got cancelled and accommodation was given at hotel. I was informed to collect all the 5 checkin baggages which was a big mess as they didn't give all the baggage at same time. I got no help as I need carry baby in hand and push the trollies with the other. The same flight has been scheduled after 24 hrs of cancellation.
When we are rechecking in baggage in Delhi, the connecting flight was not confirmed. Upon waiting for 2 hours, you agent mentioned connecting flight is booked and without giving boarding pass, they gave a picture (Blue screen pic attached) and mentioned I can go, show it & collect ticket to board Stockholm flight in Paris. "That is the biggest mistake I have done, trusting you people blindly".

After reaching here they said the ticket is not issued and I need to contact AirIndia only. With my wife & baby in hands, we roamed Paris airport and found in terminal 2E. I explained the case at 8.45 AM where my flight is at 10.30 AM. I even conveyed I have an infant but even then they gave flight at 9 PM evening. 12 hours waiting. I requested for accommodation which was denied. We slept on floor putting our jacked down and lied down baby on it. We couldn't find proper food also for him.

We saw hell trusting you people. It was planned 20 hours travel and because of your ignorance it became 60 hours. And worst part, we didnt receive our baggage yet and all baby belongings are not available.

We spent 1.7 Lakhs, just to see hell.

You haven't considered my pain, you simply gave connecting flights even if the wait time is very high after saying about my infant too. Atleast in Europe, they saw our pain and gave some priority. No baggage till now because of your carelessness.

This needs a compensation for all the struggles which were created because of you.

Thanks

Sir /Madam,

I am Lt Col Sanjay Kumar (Retd) and approaching your Office with folded hands to get the refund for the bonafide cancellation of the ticket for which the details are stated in the trailing email.

Its been more than three months and the Airline has yet not remitted the refund despite several emails and calls to their help!ine number.

Yours kind intervention is requested as despite having to wait for hours for call to get through, the response received is 'the system is not functioning, can I make a call after another one hour'.

It is therefore requested to kindly look into the matter and see that the hard earned money of a soldier is not lost.

Regards.

Lt Col Sanjay Kumar (Retd)
Mob: [protected]

Hide original message
----- Forwarded message -----
From: "feedback.[protected]@airindia.in"
To: "[protected]@yahoo.co.in"
Sent: Thursday, 9 December, 2021, 06:33:46 pm IST
Subject: Air India Feedback Acknowledgement (Ref No. WB-DBOM[protected] Name: Mr. Shreyak Kumar )

Dear Mr. Shreyak Kumar,

अपना बहुमूल्य समय देने के लिए धन्यवाद ।
Thank you for your valuable time.

आपके संदर्भ के लिए फीडबैक के विवरण नीचे दिए गए हैं ।
The feedback details are as given below for your reference.

संदर्भ संख्या / Reference Number : WB-DBOM[protected]
स्थान / Location : Mumbai
फीडबैक प्रकार / Feedback Type : Assistance Required
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : DOM
यात्रा तिथि / Date of Travel. : 20/Nov/2021
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : Sir / Madam, The ticket was cancelled beforehand and hence refund is requested at the earliest please. Regards.
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 09/Dec/2021 18:16

आपके दिनांक 09/12/2021 के फीडबैक के संबंध में यह एक कंप्यूटर जनित जवाब है। कृपया इस ई-मेल का जवाब न दें।
This is an automated response to your feedback received on 09/12/2021. Kindly do not reply to this e-mail.

फीडबैक आवश्यक कार्यवाई / सूचना के लिए संबंधित कार्यालय को भेजा जा रहा हैं।
The feedback is being forwarded to the concerned office for information / necessary action.

आप नीचे दिए गए यू आर एल पर अपनी फीडबैक की स्थिति की जांच कर सकते हैं।
You can check the status of your feedback at URL.
http://portals.airindia.in/customerservice/status.aspx

आप किसी भी अन्य सहायता के लिए हमारे ग्राहक सेवा अधिकारी से 24x7 हेल्पलाइन के टोल नंबर[protected] पर संपर्क कर सकते हैं।
In case you need to speak to our Customer Care Executive for any other assistance, kindly contact our 24x7 helpline on Toll Number[protected].

एअर इंडिया से सहयोग के लिए धन्यवाद।
Thank you for patronizing Air India.

यातायात सेवाएं / Traffic Services
एअर इंडिया / Air India

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Sir /Madam,

I am Lt Col Sanjay Kumar (Retd) and approaching your Office with folded hands to get the refund for the bonafide cancellation of the ticket for which the details are stated in the trailing email.

Its been more than three months and the Airline has yet not remitted the refund despite several emails and calls to their help!ine number.

Yours kind intervention is requested as despite having to wait for hours for call to get through, the response received is 'the system is not functioning, can I make a call after another one hour'.

It is therefore requested to kindly look into the matter and see that a soldier does not loses his hard earned money.

Regards.

Lt Col Sanjay Kumar (Retd)
Mob: [protected]

Hide original message
----- Forwarded message -----
From: "feedback.[protected]@airindia.in"
To: "[protected]@yahoo.co.in"
Sent: Thursday, 9 December, 2021, 06:08:55 pm IST
Subject: Air India Feedback Acknowledgement (Ref No. WB-DBOM[protected] Name: Mrs. Priti Kumar )

Dear Mrs. Priti Kumar,

अपना बहुमूल्य समय देने के लिए धन्यवाद ।
Thank you for your valuable time.

आपके संदर्भ के लिए फीडबैक के विवरण नीचे दिए गए हैं ।
The feedback details are as given below for your reference.

संदर्भ संख्या / Reference Number : WB-DBOM[protected]
स्थान / Location : Mumbai
फीडबैक प्रकार / Feedback Type : Assistance Required
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : DOM
यात्रा तिथि / Date of Travel. : 20/Nov/2021
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : Sir / Madam, The ticket was cancelled beforehand and hence refund is requested at the earliest please. Regards.
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 09/Dec/2021 18:10

आपके दिनांक 09/12/2021 के फीडबैक के संबंध में यह एक कंप्यूटर जनित जवाब है। कृपया इस ई-मेल का जवाब न दें।
This is an automated response to your feedback received on 09/12/2021. Kindly do not reply to this e-mail.

फीडबैक आवश्यक कार्यवाई / सूचना के लिए संबंधित कार्यालय को भेजा जा रहा हैं।
The feedback is being forwarded to the concerned office for information / necessary action.

आप नीचे दिए गए यू आर एल पर अपनी फीडबैक की स्थिति की जांच कर सकते हैं।
You can check the status of your feedback at URL.
http://portals.airindia.in/customerservice/status.aspx

आप किसी भी अन्य सहायता के लिए हमारे ग्राहक सेवा अधिकारी से 24x7 हेल्पलाइन के टोल नंबर[protected] पर संपर्क कर सकते हैं।
In case you need to speak to our Customer Care Executive for any other assistance, kindly contact our 24x7 helpline on Toll Number[protected].

एअर इंडिया से सहयोग के लिए धन्यवाद।
Thank you for patronizing Air India.

यातायात सेवाएं / Traffic Services
एअर इंडिया / Air India

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E-TICKET NUMBER:[protected] | Case id: 11002062

I am trying for refund for last 2 years for a flight which was cancelled due to covid lockdown.I have called the customer care for about a 100 times(literally) but everytime they say to write a mail. Writtern mails too but no response. Hope consumer complaint forum will help.