Air India Complaints & Reviews

I had cancelled my flight tickets from Delhi to Paris and Paris to Delhi on 5th december. They told me that amount would be refunded back in 21 working days but still I have not received the amount or any update related to this from Air India.
Ticket No:[protected],[protected]
Booking/Total amount to be refunded: ₹ 1, 32, 016
Request you ask them to refund my full ticket amount as soon as possible....

Hi,

I have cancelled my international ticket for Air India flight in January 2021 and at that time I was told that I will get refund in 21 days in my credit card account but haven't received yet.

I have been calling customer service and waiting for hours and also sent emails, tweets etc. and I am not getting any response. Everytime they says you will get refund in 3 days, 7 days etc. but haven't got anything....

Reg. PNR-ZBNG2

we would once again like to bring to your kind attention that
we have booked a flight coimbatore - ahmedabad via chennai

date of booking : 6.10.19
date of travel : 27.1.20

Passenger Name : Mr Bhavik Maheta

where the passenger travelled from coimbatore to chennai
but the connecting Air India flight from chennai to ahemdabad was cancelled BY AIR...

Hi

Air india had cancelled ticket without my consent. Now im calling to get it reschedule rather to get a refund, But they are not responding to my calls.
Please solve this issues.

HQ0WC- PNR...

Hello - I would really appreciate your help in this matter.

It has been more than 100 hours and I've not received my bags yet. I'm a United Million Miler, Premier 1K and Star Alliance Gold member.

File reference for delayed baggage (VTZAI13451). I traveled business class from SFO and I picked my bags in Delhi on December 30th around 1:00AM, cleared customs and then went to the Air India domestic business class...

Today me and my mom who is a senior citizen had a hard time convincing airindia check in manager that molecular test or pcr test is same as rt pcr. If it's not mentioned that it's a rapid pcr, it's definitely rt pcr.

The most well-known molecular test uses a laboratory method known as reverse transcription polymerase chain reaction (RT-PCR) that is often called PCR.

He was so rude to me and mother he pulled...

Dear Sir,

1. It is with profound grief that I am penning this complaint to you. I am a serving Air Force Officer and had coordinated the Yemen operation 'OP RAHAT', where AI flights used to fly in from Djibouti and I was coordinating the operations from Sana'a, Yemen, right from manifesting to loading of Indian and foreign nationals with support of local people under Gen VK Singh (Retd). I am conveying this information just...

Good morning Mr Lohani

I am Lt Cdr Anuradha, an ATC officer posted in Goa.
I travelled home by airindia flight on 30 Dec from Goa to Delhi to Chandigarh on same day same PNR. The halt between the two connecting flights at Delhi was sufficient to transfer luggage.

At chandigarh post landing and waiting for close to 35 mins when my bag didn't come on the belt, I bagan to look for airindia reps but sadly...

I have booked a e-ticket[protected] from Chicago (ORD) to Amritsar (ATQ) on 5th March, 2021. I had got symptoms of corona (fever, cold & cough) at the time of boarding so Air India didn’t allow me to go. After all the discussion, I had cancelled the ticket by calling to Air India office, phone number[protected] but still my refund amount is pending. I have called the customer support couple of times and also sent detailed email...

As COVID is once again on the rise, my college decided to turn to teaching online for a month. Due to this i had to postpone my Delhi to Mumbai flight by a month. So, to reschedule my flight i decided to connect with customer care. Firstly, i was connected to a person who recognised my flight details and told me i had to talk to the "ticketing department". He said he'd put my call on hold for a short duration, but that short duration turned...

I booked AirIndia ticket to travel from Port Blair to Chennai on Jan 14, 2022. My booking got confirmed previously. The PNR is JFK6T.
Recently the PNR has been cancelled from Airline end. Since the cancellation was from their end I wanted the AirIndia to nook ticket on same day instead of refund. And give me a confirmed PNR for travel.
I tried reaching out to Customer care and said my issue but they transferred my call to another...

As I arrived yesterday night at Hyderabad international airport there was extra luggage so they took money from me and they even said cabin bag can be also be put along with check in luggage. That’s the only reason I gave my cabin bag along with check in luggage. And when I reached the Mumbai for my London flight the asked that why did you keep 4 bags. As I said they even took money from me for extra luggage and they didn’t give bill....

My name is Rajesha Navile Basappa, I was booked air tickets for me and my family on 21st May 2020 through Air India Website to travel from domestic flight from Bangalore to Delhi and international flight from Delhi to Sydney later I cancelled them due to Government again postponed domestic flights flying dates so I cant travel to Delhi from my native place. I sent many requests for refund, every time they told us refund will take time, it’s...

We had booked a ticket with Air India booking staff over the phone on 08.01.2020, the spelling mistakes was found after issuing the ticket so we were asked to book another ticket and promised to receive a refund in 14days for the mistake ticket payment.
We have been waiting ever since, we have emailed and called Air India about 100s of times but everytime we have been told that refund will be with us in 7days, 14days, 21days, and it...

Original ticket: booked for 2nd Jan 2022, PNQ-DEL-FRA. Paid 9962 as instructed by Air India Booking Team agent via the link provided by them, to upgrade to business class. I see the amount being debited from my account, but the agent is unable to see it from her side. I am unable to see finish the conversation because the call gets cut after 60min. I have called 5-6 times, kept on wait for 55min and then before we resolve, the call is ended...

I have booked ticket for new delhi to cochin on 22.12.2021
at 9.37pm journey date 28.12.2021, after making payment Rs.5625/- thru citibank credit card i got error message, copy of which is enclosed herewith. I dnt even get any message i.e mail or sms from airindia airlines . I had contacted citibank they informed, the same amount deducted for Air india, details of which is enclosed herewith. I would request you to kindly refund my...

Dear Sir/Madam:

My name is Vimal Manilal Patel. I was on flight AI 127 27DEC from DELHI TO ORD(O'HARE - CHICAGO), Boarding No. 97, Ticket #[protected]C1. Under the Federal Aviation Act, all commercial airline carriers are responsible for negligence on the part of their employees. The airline can be held liable for the injuries that result from mistakes made by an air line in not correcting the faulty equipment. Over 15 hour...

Reminder-II

Case ID: 12133042

Dear sir/madam,

With refrence to your following email reply dtd. 11.12.2021. It is heartening to note that no actions have been taken so far to refund my full amount of my cancelled flight ticket. (Refer attachment). Two feedback forms have already been filled one on the same day when tickets were cancelled on 28.09.2021 reference no.WB-IBDQ[protected]. Second was...

Hii
From last 15 days I’m calling customer service for flight change and never get Change my flight schedule I had paid for that and everyone they told me that we are transferring your line to ticket department and then line disconnected all time I had called and never get solved. I emailed them 4 times and they never replied I’m suffering from financial problems here in London and this airlines intentionally want to steal customers...

My brand-new hard case suitcase was mishandled and broken while travelling from Delhi to Bangalore on December 11 2021.

The Assistant [ named ABISH] who lodged the complaint told me that a new suitcase will be delivered within 7 days but nothing has been communicated so far.
I tired to connect on the number they provided [ [protected] ]. The official who picked me said no suitcase will be given. And now there was no response...