Air India Complaints & Reviews

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

I purchased a ticket from Toronto to Lucknow and my credit card was charged without receiving the ticket. Have been on hold for 2+hrs without any resolution. Need the ticket for the flights ASAP, please.

I am a senior citizen and been running from pillar to post to get my refund for the flight cancelled by Air India.

I booked 5 tickets for myself & my family for a vacation. The booking was done through airindia website on[protected].

The date of travel was[protected] from Delhi to Udaipur &[protected] from Udaipur to Delhi, vide Tickets Numbers[protected] to[protected]total of 5 passengers).

I received a mail dt.[protected] informing me about cancellation of Flight No.471 dt.[protected] from Delhi to Udaipur.

I contacted Air India to check for alternative flight, but was informed that they have only one flight operating on that day. When I requested for the refund I was informed that the complete PNR will be cancelled and the refund amount will be credited to my account with in next 48 hours.

Than again I went to the IGIA on[protected] to reconfirm and enquire about my refund, but they said for online bookings they will not be able to help over the counter.

After coming back from the Airport, I again contacted your customer care number & again they created the refund task and assured me that the refund will be credited to my account with in next 7 days.

I again contacted customer care on[protected], they repeated the same story and again the task for the refund was created and was informed the same thing that it will be credited in next 7 days.

I again contacted customer care on[protected], they again repeated the same story and refund task was created one more time and they shared the case ID No. 14557171.

I again contacted on[protected], a complaint ID was shared case ID No. 14738989 & was once again assured that I will get the refund in 2 to 3 days.

I again contacted on[protected] and was asked to share the feedback form reference Number.which I filled on[protected]. Feedback form reference number is WB-DDEL[protected] dt.[protected]. They once again assred that the refund will positively be credited to my account with in 48 hours.

I would request my refund to be released immediatley.

Hi, my name is Nalin. On March 2nd 2022 my in-laws were traveling to India from EWR on AI 144 to Ahmedabad. when they went to check in counter Employee name Rita Shah helped them check in when they were handed a boarding pass I notice that she miss spell my mother In law’s name in the boarding pass. she wrote Madhumati instead of Madhuben when I told her she made a mistake she said it’s ok don’t worry they will let you board. but I wasn’t convinced so I told her again that even if they will let her board from here but she will have problems in Mumbai so please change with the correct name and give me a new boarding passes but she didn’t care or listen and kept telling me it’s ok just go. When she tried to board the plane security(TSA) didn’t let her board bcuz she miss spelled her name and insisted that name must be change on the boarding pass. so I went to confront her at the counter to tell her they are not letting her board the plane. At that time not only she didn’t even look at me but she completely ignored me and pretended she was talking to her co worker and grab her belongings and proceed to leave even after calling her couple of times she kept walking leaving my mother in law Vulnerable. So I asked to see a manager or supervisor later I came to know she was the manager. Other employees tried to help but they had limited knowledge on how to correct the name in the boarding pass in the system.it took them over an hour and half to print only boarding pass from EWR to Mumbai & not to Ahmedabad during this time they had to hold the flight causing the flight to be delayed and had to escort her to board the flight. I request you to take Strict disciplinary action against her because of her negligence it cause us great deal of Frustration & Aggravation. This kind of behavior is not acceptable from a manager. It is very shameful that Rita Shah holding the manager position in air India would not understand the risk of traveling with a different name can cause a great deal of problems to a passenger. I am very hopeful that you will take all necessary action against her to Educate the job she performs and making her understand what she did was not acceptable and she need to provide a better customer service. Thank you very much for your kind attention in this matter.

E-ticket:[protected]

Hey

I recently travelled from SFO to DEL on AirIndia AI174. This flight was the absolute worst with no cleaning at all, what so ever.

Starting from the entrance the plane had a weird smell to it, possibly from the unclean carpet. The seat had no cushion on it and was broken. It kept slipping from under me. It felt like I was sitting on a a slab of wood for 16 hrs.

All the handles, chairs and windows had marks and stains like no oke ever cleaned. And don’t even open your table, as soon as you open it there are two holes behind don’t look in them. They were filled with dirt to the top, this was the worst. It’s the place peoples eat food and it’s unacceptable to keep it so dirty.

Next comes the utensils for the food, i was so skeptical in eating from those. All tue red cups we get for tea/coffee has water stains or something on it. I got them changed 3 times and all were same and unsanitary.

How does the airline even survive? Just on the basis that its a direct flight with 0 care towards sanitization and cleanliness. The irony was the flight attendants were in PPE kit while everything else was as dirty as it can be.

Thanks Air India

I'm ex defense Army officer 81 years of age. My name is Janak Raj Saini I traveled from Melbourne to Delhi on March 17 on AI 308 on business class seat 3D. I had requested for wheelchair for myself. After a long wait, when the wheelchair person named Sharni finally came, she was extremely rude and looking at my hand bag, she said I can't carry that as I'm only allowed seven kilos. She assumed that I was traveling economy and she also assumed that the bag was more than seven kilos. She clearly said she will not be able to carry it. I even offered to keep it on my lap and I was astonished to her what she said next. She said, that will make the wheelchair too heavy to push! There was total disregard that I'm 81 years old. She did not have the basic etiquette and courtesy. Luckily my daughter was traveling with me who carried her bag and my bag with her. I really want you to look into this matter and get the message across to Sharni.

I flew from Delhi to New York( JFK) on March 31st with AI101. The flight was very dirty; three bathrooms were very very dirty. Can’t even use it! The fly attendants were very rude and didn’t resolve the problem at all. When I inform them about the bathroom; one with poop and didn’t flushed, another toilets paper are everywhere no where to step and the third one with floating sink. No way to wash our hands as it completely clogged.
The small screen/tv is not working either. Forget about watching a movie or just looking at the destination, you can’t even turn off the power either. It distributed me a lot to sleep as the screen was on with very bright light with “system error”. When I asked the flight attendant to fix it they said sorry can’t do anything! I had to tape paper and my clothes to cover so then atleast I can sleep. Worst experience. Never ever fly on Air India

I booked my airline tickets online from the Make My Trip agency. The booking id is H8425

They booked my Air India flight tickets. The details filled by me are correct. I filled in my title, first name, and then the last name.

When Air India issued my e-ticket it shows my surname/first name, middle name, and title. I called the customer call service and requested them to remove the title from my name for my tickets are for international travel.
They refused to do so.

I am utterly disappointed with the service provided by Air India.

I would appreciate it if Air India can look into this matter and provide me with some assistance.
Thanks,
Vrunda

Hi Team,

My suitcase got damaged during my flight travel from Chennai to Sydney.
Could you please help me to resolve this issue.

Hi,

After calling up several times over the last 3 months explaining the same thing over and over again, filling multiple feedback forms - IDEL[protected], WB-IDEL[protected], WB-IDEL[protected], WB-IDEL[protected] and escalating to the refund department and raising complaints[protected], 14775100, 14811205
I still haven't received the refund for the international tickets canceled by Air India itself: Booking Reference: Z125K Ticket no:
and Ticket no:[protected] Date 23 Jan 2022 From To Delhi (DEL) Hong Kong (HKG) Flight No.AI 1314
First of all, why the need to fill out forms etc. when the flight was canceled by air India. The refund should be done automatically. Secondly, no follow-up/ reverting was done by Air India.
Just promise of getting done in 7 days with no concrete action till now.
A very sad situation.
Please help!

AI 161 flight Delhi to London on 1 April 2022 has been delayed for 5 hours and the business class and economy class passengers are given different treatment for the same suffering caused by the Air line company which is totally unfair and unprofessional attitude of the company.

Flight AI 9834 Bikaner to Delhi
Date 10 sep 2021
Booking reference YG84R
E-ticket no.[protected]
Passenger Dinesh Kumar Agrawal
Informed at around 6pm that flight was cancelled and refund would be made shortly.
More than 6 months have passed and there is no refund.

Hi,

I have been sending you guys so many emails for my refund and even called several times and still have not got any response on this. It has been more than 2 months and I have absolutely no update on when I will get my refund.

What is the issue? This is getting really frustrating that there is no response on this. Why is this taking so much time and why am I not getting any proper response from your side? Please look into this at priority and escalate this matter as soon as possible.

Abhilasha

I have purchased Air India economy class 4 tickets of round trip from New Delhi to Patna with dep date 29 April 2021 from New Delhi to Patna and arrival date 2May 2021 from Patna to New Delhi. I cancelled the ticket with the time frame allowing to cancel the ticket over telephonic conversation and was assured that refund will reflect within 20-24 days but I didn't got any .Upon complain they said to mail the ticket and transaction Id but no measures were taken to return the amount. All they did was to not take request seriously and neglecting the same for over an year till date.

Recently I flew with Air india 2 times and both the times the screen wasn't working. Upo
asking the crew member, i did not get any help and i could not change my seat as there was no seat available. I flew from Delhi to Toronto and it is extremely frustrating to just not be able to do anything for 15 hrs. You should atleast get the screens fixed when you are charging so much for a direct flight. I need compensation for the discomfort and worst experience I had to have with Air india 2 times and not just one.

I booked a ticket in Air India PNR YZ2PW
From mumbai - dubai - delhi through airindia web app. Paid Rs 79, 102
Ticket did not come on line therefore I booked the ticket through travel agent.
How ever later the ticket came on mail
And i had double ticket on same day same route I called air india and the representative cancelled the ticket and told to send refund
I have not received refund.
Air india call centre numbers are not working
I want to lodge complaint of refund of RS 79, 102.00
Thanks
Prithi shah

To
The vigilance department
Air India limited, Tata Group
Ho :- Mumbai
Sub; complaint regarding rude behavior of ground staff of flight AI 537 (Delhi to Chennai) dt. 05/03/2022
Ref:- Km. Kokila Gulati, student VIT Vellore ECE Department Vellore (Tamil Nadu)
Dear sir,
I booked 3 tickets of self (Km Kokila Gulati) my mother (Smt. Devyani Gulati) and my father (Sh Prem Swaroop Deepak, Advocate Income Tax and GST). The flight was scheduled for 05/03/2022 at 04:16 PM and we reached at air at 3:05 PM. as soon as we reach at the air port and contacted MR Rao officer on charge, he abruptly behaved us and shouted that web check in is closed and contact to counter no 1 as the flight is closed. As per instruction given by MR Rao we reached at counter no 1 of your group ( Air India limited, Tata Group) we found that every person was busy with the mobile and they were not listening to the passenger. That was a lady in-charge was remained busy on mobile for 10 min. after that she started shouted on me and my father and mother saying ( what can I do as it is not a matter related to me).
It is further stated that my father who is advocate requested MR Rao that 6th march is the reporting date of my college VIT Vellore but he has not listen the requested of my father.
That I have to travel with indigo airline after paying huge amount to the indigo airline and also have to bear travelling expenses of taxi and I and my family were mentally disturbed and after laps of 20 days they very hardly recovered there memories for the rude behavior of Air India Ltd. Tata Group.
Kindly give the following information on record to enable me to file suit against the company at Roorkee court and all the expenses liable to be incurred shall be recovered from you.
1. Full name of MR Rao may be given to me who was on duty on[protected] for flight no AI 537
2. That name of the lady in charge of the counter no 1 on[protected]
3. That who has travelled in our place at seat 27D-27E and 27F on[protected] at flight no AI 537.
4. That if some one has travelled on seat no 27D, 27E and 27F on[protected], kindly give the name and address of the persons.
5. That for what amount the tickets have been sold.
You are requested to kindly give the above information within 15 days on the receipt of the notice other wise it will be presumed that Air india limited, Tata Group is involved in the incidence. To avoid litigation your are requested to cooperate us and set an enquiry against the persons for this incidence.

Dated 26/03/2022 Kokila Gulati
Student of 2nd Year ECE VIT Vellore, Vellore

Telephone line diesnt work, email response is non existent and no customer support when flights are changed or cancelled.
Travelled Business class via Delhi from Kolkata on 19th and 20th of March and found that Lounge was not available and hasbeen closed for 2 yrs - customers not informed and no alternative arrangement made.
The planes are in shocking state with parts falling off during landing and take off. Entertainment systems virtually non existent.
Is this the Tata legacy for customers?
I am a frequent flier and am shocked to see this even after Tata takeover.
Whats your planand reassurance?

Dear Sir/Madam,
I am writing to you because I would like to make an official complaint. My name is Alex Caldeira and over the past Four/Five months, I have been trying to get my refund back Ticket refund back for my ticket bearing number[protected].
I wrote several email for which i get reply as below

As we have checked with your ticket details, your ticket status is reflecting refunded as your refund is initiated on 26-OCT-21.

And if you have not received the refund amount so far. We request to you to kindly fill the feedback form which is available on Air India website. Our concerned team team will make necessary investigation and come back back to you as soon as possible.

Please find the below link to fill the feedback form.
https://www.airindia.in/feedback-form.htm

Experience traveling to India via Air India
(Airline reference # HHZH9P and HIERGI)
I decided to travel to India sooner the Covid situation eased up in February 2022.
Bought 2 Business class tickets for myself and my wife who is unwell. I started our travel on 25th of February 2022 from Atlanta via Delta Airlines. The full schedule starts to end was as described below
1) 25th February 2022 via Delta Airlines -- Atlanta to Chicago
2) Chicago to Delhi on 25th February 2022 via Air India Business class (scheduled to start around 9:30 PM Central Time)
3) Delhi to Kolkata on 27th February 2022 early morning via Air India business class
4) Start back from Kolkata to Delhi on 11th March 2022 via Air India Business Class
5) Delhi to Chicago on 18th March 2022 early morning via Air India Business Class
6) Chicago to Atlanta on 18th March 2022
While starting from Atlanta Delta agent booked all the check-in baggage through to Kolkata and by definition, I am supposed to pick up the all the baggage at Delhi because of customs requirement and then put back the same to the transfer desk and release all of the luggage at Kolkata upon arrival. I followed the instructions.
In Delhi 1 of my baggage did not arrive like many passengers from the same flights.
I have files a claim and finally received the baggage after 3 days at Kolkata. While researching I learned that it is quite common for Air India travel.
While coming back from Kolkata on 11th March 2022 to Delhi, I have had excellent experience at the Air India counter. The lady processing my bookings and boarding pass explained me that “If I my travel to USA is a continuation on the same day she could have booked the baggage Through to Atlanta similar to what happened while coming from Atlanta, but as I am staying for a few days at Delhi, I should get the same service surely when I check in at Delhi Air India Check In counter on 17th evening for 18th morning Flight to Chicago and then to Atlanta”.
But the reality was completely upside down. When we arrived at the Air India check in wing “F” and reached the first counter for Business Class check in, the young lady looked at my ticket and her first reaction was “Though my final destination is Atlanta, the Baggage could only be booked up to Chicago”.
Upon explaining that both the airline companies are Star Alliance and as the ticket was booked under a single PNR, the baggage should be booked through to Atlanta similar to what happened on my travel to India on 25th February 2022 which will also going to provide coverage to my any excess baggage weight limit that is allowed for Business Class, we were refused and over and above the attitude and rude behavior of the counter staff, the supervisor and the station manager confirmed that we made one of the worst decision of our life when we decided to fly Air India.
Now the fun part is that, I am able to connect to an Air India staff back in Kolkata, and they did a honest try to explain that the booking to Atlanta is absolutely possible and how that could be done to the counter agent, but they denied acting on the same.
The pain continued when we reached Chicago. We did not find any Air India ground staff who could help or suggest any action. Myself and my cancer survived wife learned that we had to drag the four baggage with 2 cabin luggage from terminal 5 (Air India terminal) to terminal 2 (Delta Airline terminal). Chicago airport authority do not allow any cart in the elevator or on the train between the terminals and so the only option was to drag all the luggage all the way to terminal 2 Delta counter.
And the misery was not over even then. Delta agent clearly stated that as the luggage are not through and so I had to pay $440.00 to book the baggage as an excess baggage charge were applied because of the above issue forced on us by the Delhi Air India counter staffs.
My wife is now sick and incurring a lot of pain she is trying to recover from. I am not even considering or describing my health issues.
Is this the expected service a Business Class traveler from the Air India Staff? I could not even imagine what kind of harassment Economy class passengers may be facing either.
I am so sick and tired of the horror we have experienced. I will definitely be sharing our experience with all my friend and families and their Extended friends and families to ensure that all of them should be aware of the expected behavior of Air India ground staff in the capitol of India and intended hassle they must face against the loyalty shown to an Indian airline company. It is unfortunate that after spending $3300+ for the ticket to India we deserve lifelong nightmare related to Air India travel.