Air India Complaints & Reviews

Staff don't give correct information. They don't know how to behave with passenger. They don't feel their problem

Dear Sir/Madam,

My name is Anil Suvarna, I have booked tickets from Air India for my family on 30th Aug 2021 from Mumbai to Doha, which got canceled due to Covid pandemic restriction, my ticket details are for your reference ( Ticket[protected]/09/10/11.) I booked these tickets online and I stay in Qatar, I have followed up on these refunds so many times with the Air India team and its Branch here in Qatar-DOHA but no positive response from them. They always give me one standard reply from their email "Greetings from Air India!

We acknowledge the receipt of your mail and apologize for the unintentional delay in responding to you.

We regret for the inconvenience caused to you due to the delay in refund. As we have checked, the ticket status is showing as refunded on 07SEP21 from Air India. As you didn't received the refund yet, we have forwarded your details to the concern department so the concern department will check and resolve the issue.

We really appreciate your patience for cooperating with us.

I will be really grateful if something can be done on this request.

Appreciate your help and support.

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/ANILMR
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI, INDIA
TERMINAL 2
1400 DOH-DOHA, QATAR 1520 T-OK 30K
FB:UOWBOQA
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 9050
TAX/FEE/CHARGE TOTAL INR 2291
TOTAL INR 11341
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 453K3 5K3 850YM 147PZ

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/IVAAN
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI, INDIA
TERMINAL 2
1400 DOH-DOHA, QATAR 1520 T-NS 10K
FB:UOWBOQA IN
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 1220
TAX/FEE/CHARGE TOTAL INR 100YR/61K3/5K3
TOTAL INR 138

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/SWETAMRS
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI,
INDIA
TERMINAL 2
1400 DOH-DOHA,
QATAR
1520 T-OK 30K
FB:UOWBOQA
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 9050
TAX/FEE/CHARGE TOTAL INR 2291
TOTAL INR 11341
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 453K3 5K3 850YM 147PZ

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/ISHAANMSTR
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI,
INDIA
TERMINAL 2
1400 DOH-DOHA,
QATAR
1520 T-OK 30K
FB:UOWBOQA
CH
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 6875
TAX/FEE/CHARGE TOTAL INR 2182
TOTAL INR 9057
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 344K3 5K3 850YM 147P

Thanks & Regards
Anil Suvarna.
+91-[protected].
+[protected].

Dear Sir,
I am an NRI and I got my above ticket bearing PNR No. HRX0Q upgraded and travelled last evening.
As per the rule I was eligible for Business Class baggage of 40kg. But at the checkin counter I was not given the benefit of Business Class baggage and was forced to pay for 16 kg (see the enclosed receipt) Rs. 10, 080/- for the for above 25kg as my total weight was only 41kg.

I lodged the complaint with the Air India Upgraded Section and they acknowledged the mistake and advised Air India Patna to immediately refund for 10kg excess baggage as in domestic flight 35kg is permitted.

Even after repeated follow up and reminders, the Patna office said it has been forwarded to Accounts Section more than 45 days ago but nothing received so far. Now I am not getting any response on mail nor on Phone.
you are therefore requested to kindly refund the excess amount of Rs.6, 300 [for 10kg] to my bank account already shared with them.
Thank you!
Dinkar Kishor

Re bookings reference J6PRM & JM6CW

Email sent to feedback.[protected]@airindia.in 25th Jan 2022

Called Air India Customer Service number 25th Jan 09.45 (GMT) spoke to agent who promised refund

Emailed [protected]@airindia.in 25th Jan attaching air India feedback form cancellation + copies of original booking confirmations

Received Emailed 25th from blr.[protected]@airindia.in asking me to send email to cmu.[protected]@airindia.in

Sent email 25th Jan to cmu.[protected]@airindia.in also copied [protected]@airindia.in and blr.[protected]@airindia.in attaching air india feedback form cancellation + copies of original booking confirmations

7th Feb chased up by email sending copies of feedback form cancellation + copies of original booking confirmations to cmu.[protected]@airindia.in also copied [protected]@airindia.in and blr.[protected]@airindia.in

No response - PLEASE REPLY AND REFUND

I've booked air India flight ticket through Paytm, Hyderabad to Doha it's been already 2 months and over but still haven't received any refund of that. I'm continuously calling the both airline and agent support team but they were not helpful.kindly process my refund

I am an International student and I travelled from India to London on 13 sept 2021. Unfortunately someone else took my baggage and I by mistake I took the other person's luggage. After one day I went back all the way to the airport to get my luggage and they charged me 70 pounds for returning my luggage. I requested them but they refused to give me my luggage. At last I had to give them the money and take luggage back as I was all alone in UK.
I want my money back as it was not fair to charge me that money and I its a decent amount of money for me as I am a student.
PLEASE FIND THE DOCUMENTS ATTACHED BELOW.

Hi Team,

I have cancelled my air ticket more than a month before and till date i have not received any refund. I called Air India customer care multiple times and email them multiple times, filled feedback form but nothing worked.

I am eligible for full refund for my tickets since they changed my Delhi to Bhopal ticket. Please look into the matter and do needful.

Find the below details :

Booking Ref - JGR0L

Eticket numbers -

[protected] and[protected] .

Thanks,
Manish Verma

Hello, I booked a flight for myself on 05/03/22 through the official website of Air India for 07/03/22 from DEL-COK flight Number AI465.
I filled all the required details and went for the payment, after the payment was done it took me to the home page without generating the PNR/flight reference and got a message from the bank stating that the amount INR 9316.00 has been deducted. Please look into this and refund or whatever alternative...

Hi,
I have cancelled the ticket for passengers below, kindly issue the refund asap. It has been more than 10 months now. They keep saying that they issued refund but give no information about when and how much amount was refunded. Please provide full information.

SANTOSH KUMAR[protected]
MAMTA DEVI[protected]


26 Apr 2021 02:45 hrs Delhi (DEL) New York (EWR) AI 105 3 Air India

7 Jun 2021 12:15 hrs New York (EWR) Delhi (DEL) AI 106 B Air India

I have been waiting for the refund for the last 2 years for cancelled tickets booked for 4 people (2 adults and 2 kids). I have emailed e-commerce email address multiple times over the last 2 years and called the refund office and call centers in order to request for a refund but I haven't received the refund till date. Its $4, 108.94 which is big amount for us.
I have also filed a complaint for my refund using U.S. Department of Transportation (DOT) and Air India again started putting me into multiple calls and emails without any refund.
They just created a CASE#10580890 and I never got my refund. Can you please help expedite the return process?

CASE#10580890
e-ticket number is[protected]
RLOC is J0J9F.
Flight Details and Dates of Travel: 30MAY 2020 AI 174 from sfo to new delhi,
Return 21 June 2020 AI 183 from delhi
Please provide my refund.

I bought 2 tickets Delhi-Leh-Delhi more than 2 years ago. I have tried more than 14 months to get refund and I'm still waiting. I sent at least 15 emails to air India and every time they told me that they will send me a refund in 2-3 weeks. They even lied that they already gave me refund, but i went to the bank, get official bank statement and sent it to Air India. After that they admitted that they didn't send me any refund. Every time I get the same mail from Air India - we will send you refund in 2-3 weeks. And it's now more than 14 months and I still haven't receive my money back.

I am facing an issue where in i can see 2 tickets booked from Yatra.com as i was trying to book one for 1st of May but due to network error it is been booked twice, and the amount also is been deducted twice.
Kindly refund my full payment for the ticket which I didn’t book.

Booking ID[protected]

Booking ID[protected]

Good morning
Greeting for the day I have one enquiry regarding refund.
I had booked last year ticket from air india.

So I was not able to use one way ticket due to covid19.

Kindly update.

Ticket no:[protected]
Flight no:ai985

Waiting for your response last 6 months no reply on mail

Please update asap

Thank you
Iliyasibraheem
[protected]@gmail.Com

WB-ICCU[protected]
स्थान / Location : Kolkata
फीडबैक प्रकार / Feedback Type : Assistance Required
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Facilitation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI163
यात्रा तिथि / Date of Travel. : 12/Dec/2021
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : We had cancelled our tickets on 10th of December 2021 Tickets[protected],[protected] Case ID[protected] Understanding- there is a cancellation fee of 21, 000 INR and the balance amount will be received in our original account between 10-21 days from 10:00 AM - dated 10/12/2021. 3 months have gone- no refund has been received. Kindly process refund ASAP

1. I had called Air India today to update my frequent flyer account. After 30 mins of wait, I spoke to a customer service agent who took all my information and told me that the frequent flyer dept will call me back in 15-30 mins. Its been 5 hours and I have not received any call.

2. In Feb, I travelled to India and my PNR number is Y8R6J. I wanted to update my tickets and encountered the above problem multiple times. I was told on 3rd Feb to contact Air India after my trip from US to India is complete for return ticket changes and was told that the cost will be minimal. I reached India on 6th and went to Air India office to find out the cost is $700. This caused a lot of trauma and inconvenience to me and my family.

3. My PNR number "Y8R6J" would not allow me to find my reservation online. Even the Ticket agent would not find my reservation using PNR without asking for more information.

4. on 4th Feb, Web Check In did not work and when I called air india to do my web check in, they told me their system is not working and I should use web check in.

5. I am booking new tickets to india and was told that the agent is unable to access my frequent flyer details
6. Maharaja only answers 6 questions and even for those, tells us to contact customer service for check in or ticket update. I have wasted a lot of time on Maharaja or Watsapp chat only to find out that they are auto bots and can not help with anything.

The overall experience has been very frustrating and inconvenient and I request for better web options to check in, update tickets or even update the frequent flyer with ticket information.

My mother was supposed to travel Delhi to Chicago from Air India but because of covid flights got suspended and she couldn't travel. I request numerous times to Air India to cancel her ticket and refund the amount but they always said that they can't cancel the ticket but I can reschedule the ticket. i requested them that we are not sure about her travel plans because of covid and would like to get her ticket canceled so we can book whenever the situation is better. Now when we want her to travel neither i can reschedule her initial ticket nor I got my refund. I have raised my concern with Air india by sending numerous emails and contacting customer care but no response at all only i get a new case id every time. No one is sure when the refund will be initiated. Please help me in getting the refund.
Air India latest caseid is 05514604 and other one is 14416812

Iam Sneha. Booked ticket on 02 March from Air India website from Dubai to Hyderabad for 05 March with passenger name as Sneha Rukmapuram.

I booked tickets for two persons (one is me and 1 infant) from Dubai to Hyderabad on 02 March. I paid AED 325 for two person tickets. The payment is complete and I received the message also but not any tickets or itinerary or PNR number. I used [protected]@ma.iitr.ac.in email address to book...

Hi, This is regarding Y2WQ0 PNR - total 8 tickets 4/4 up&dn Bangalore to Kolkata. Flight rescheduled from morning 11 AM to early morning 1 AM around so need to cancel all ticket. AirIndia call centre agent cancelled only over the phone and mentioned entire amount will be refunded. But after several followup, only 7K+ refunded out of 29K+
Pls refund rest of the amount.

Hello,

1. This email is regarding multiple bookings that happened while booking a ticket through air india website 24 Dec 21 for Mrs Sashi . Where in, while booking a ticket from Mumbai to Hyderbad on 26 th Dec 21, the booking process abruptly stopped after the payment had been done and thus money was deducted from my account INR 5104/. However no booking confirmation was received either on the website which showed a failure page without any option to reset not by email or msg on the phone no given for booking. PNR was not know or received. I took it that, money although has been deducted will be refunded within 24-48 hrs.

2. Thus I initiated another booking immediately after 15-20 mins and received a PNR - J0TQF on successful completion of the booking.

3. However on travel day i got a call from air india after my wife had boarded her flight asking her location and we were informed that there exist another booking in her name. PNR was J0TYS. Now i request immediate refund of that amount since Air India is responsible for this interruption in the booking process, not sending PNR or booking confirmation either by email or msg.

4. I would also like to state that i tried reaching out to customer care without avail since it takes no less than 30-40 mins to reach out to an executive only to be turned down. Your booking process is itself a nightmare considering the no of times it asks a customer to acknowledge the He/she is not a robot. Considering the brand of Nation carrier and new management please do some justice to your travelers.

Regards

I purchased a round-trip flight ticket on Air India for travel from San Franciso to Delhi for $2930. I requested for a return date change [free due to covid] to March 30 from the original date April 9. The agent changed it to 03/18/21 [almost the same date of me calling]. I received the ticket so late for me to realize they changed it to 03/18 instead of 03/30. I called them several times but no response because it is not possible to fly immediately. Just a few hours before the flight time, air india changed it back to the requested date of 03/30. However, they charged me 2 change fees $300.75 and $100.75 for change within 24 hours and no-show fees. Though I contacted them multiple times, no response. I disputed with the bank [bank of america], they are not able to help either as they entered wrong claim code in the system and won't be able to correct it. As a result, I'm unnecessarily charged $402 for Air India's error. Refund my $402.

I have completed the feedback. Also, made several complaints to Government agencies.

It has been 8 months and still you have not provided refund. The complaint has been fwd to the department of transportation and other government agencies. If you process the refund of $401 immediately, I will resolve the issue. Otherwise, I will claim damages and additional charge.

PNR: HFQ1S

Eticket:[protected]
Exchange ticket number:[protected]