Air India Complaints & Reviews

1. I had called Air India today to update my frequent flyer account. After 30 mins of wait, I spoke to a customer service agent who took all my information and told me that the frequent flyer dept will call me back in 15-30 mins. Its been 5 hours and I have not received any call.

2. In Feb, I travelled to India and my PNR number is Y8R6J. I wanted to update my tickets and encountered the above problem multiple times. I was told on 3rd Feb to contact Air India after my trip from US to India is complete for return ticket changes and was told that the cost will be minimal. I reached India on 6th and went to Air India office to find out the cost is $700. This caused a lot of trauma and inconvenience to me and my family.

3. My PNR number "Y8R6J" would not allow me to find my reservation online. Even the Ticket agent would not find my reservation using PNR without asking for more information.

4. on 4th Feb, Web Check In did not work and when I called air india to do my web check in, they told me their system is not working and I should use web check in.

5. I am booking new tickets to india and was told that the agent is unable to access my frequent flyer details
6. Maharaja only answers 6 questions and even for those, tells us to contact customer service for check in or ticket update. I have wasted a lot of time on Maharaja or Watsapp chat only to find out that they are auto bots and can not help with anything.

The overall experience has been very frustrating and inconvenient and I request for better web options to check in, update tickets or even update the frequent flyer with ticket information.

My mother was supposed to travel Delhi to Chicago from Air India but because of covid flights got suspended and she couldn't travel. I request numerous times to Air India to cancel her ticket and refund the amount but they always said that they can't cancel the ticket but I can reschedule the ticket. i requested them that we are not sure about her travel plans because of covid and would like to get her ticket canceled so we can book whenever the situation is better. Now when we want her to travel neither i can reschedule her initial ticket nor I got my refund. I have raised my concern with Air india by sending numerous emails and contacting customer care but no response at all only i get a new case id every time. No one is sure when the refund will be initiated. Please help me in getting the refund.
Air India latest caseid is 05514604 and other one is 14416812

Iam Sneha. Booked ticket on 02 March from Air India website from Dubai to Hyderabad for 05 March with passenger name as Sneha Rukmapuram.

I booked tickets for two persons (one is me and 1 infant) from Dubai to Hyderabad on 02 March. I paid AED 325 for two person tickets. The payment is complete and I received the message also but not any tickets or itinerary or PNR number. I used [protected]@ma.iitr.ac.in email address to book...

Hi, This is regarding Y2WQ0 PNR - total 8 tickets 4/4 up&dn Bangalore to Kolkata. Flight rescheduled from morning 11 AM to early morning 1 AM around so need to cancel all ticket. AirIndia call centre agent cancelled only over the phone and mentioned entire amount will be refunded. But after several followup, only 7K+ refunded out of 29K+
Pls refund rest of the amount.

Hello,

1. This email is regarding multiple bookings that happened while booking a ticket through air india website 24 Dec 21 for Mrs Sashi . Where in, while booking a ticket from Mumbai to Hyderbad on 26 th Dec 21, the booking process abruptly stopped after the payment had been done and thus money was deducted from my account INR 5104/. However no booking confirmation was received either on the website which showed a failure page without any option to reset not by email or msg on the phone no given for booking. PNR was not know or received. I took it that, money although has been deducted will be refunded within 24-48 hrs.

2. Thus I initiated another booking immediately after 15-20 mins and received a PNR - J0TQF on successful completion of the booking.

3. However on travel day i got a call from air india after my wife had boarded her flight asking her location and we were informed that there exist another booking in her name. PNR was J0TYS. Now i request immediate refund of that amount since Air India is responsible for this interruption in the booking process, not sending PNR or booking confirmation either by email or msg.

4. I would also like to state that i tried reaching out to customer care without avail since it takes no less than 30-40 mins to reach out to an executive only to be turned down. Your booking process is itself a nightmare considering the no of times it asks a customer to acknowledge the He/she is not a robot. Considering the brand of Nation carrier and new management please do some justice to your travelers.

Regards

I purchased a round-trip flight ticket on Air India for travel from San Franciso to Delhi for $2930. I requested for a return date change [free due to covid] to March 30 from the original date April 9. The agent changed it to 03/18/21 [almost the same date of me calling]. I received the ticket so late for me to realize they changed it to 03/18 instead of 03/30. I called them several times but no response because it is not possible to fly immediately. Just a few hours before the flight time, air india changed it back to the requested date of 03/30. However, they charged me 2 change fees $300.75 and $100.75 for change within 24 hours and no-show fees. Though I contacted them multiple times, no response. I disputed with the bank [bank of america], they are not able to help either as they entered wrong claim code in the system and won't be able to correct it. As a result, I'm unnecessarily charged $402 for Air India's error. Refund my $402.

I have completed the feedback. Also, made several complaints to Government agencies.

It has been 8 months and still you have not provided refund. The complaint has been fwd to the department of transportation and other government agencies. If you process the refund of $401 immediately, I will resolve the issue. Otherwise, I will claim damages and additional charge.

PNR: HFQ1S

Eticket:[protected]
Exchange ticket number:[protected]

Dear Sir/Madam,
This is to inform you that Air India is not refunding my money after several requests through email & phone call.
I cancelled Air India ticket from Kolkata to Abu Dhabi via Bengaluru on 12th of December 2021 due to unavoidable reasons and also filled the feedback form as required for refund by Air India on the same date. Details given below:
Booking reference number: Y1Y65
PASSENGERS NAME & E-TICKET NO.
DHRUBAJYOTI ROY:[protected]
DURBA ROY:[protected]
RUDRA ROY:[protected]
So it is going to be 90 days on 12th March 2022.
Please help me to resolve this issue as soon as possible. Iam a UAE resident & at present staying in Abu dhabi.
Your prompt response will be highly appreciated.
Thanks
Regards
Bhaskar Roy
+91 [protected]/ +91 [protected]
+[protected]/ +[protected]

I had registered a request for RESET PASSWD on 23rd Feb 2022 at flyingreturn.[protected]@airindia.in. Thereafter spoke to Customer care Many times. I have also been forwarding mails to and; [protected]@airindiaexpress.in on A DAILY BASIS. Twice I hv forwarded my self attested copy of passport.
Apart from getting reassurance from Deepak Kumar, AI Member Service Centre, my issue of RESET PASSWD has NOT been resolved. I got My Case no. 14340213 on 26/2 at 11.33 am after much persuasion, otherwise Customer care were not willing to give. kindly get the issue resolved ASAP

It's been 3 months I am waiting for my refund from Air India but neither they have replied nor they have taken any actions. I booked a round trip from Chicago to Delhi on the day we had a flight we couldn’t show up to Chicago because of the delay of our connecting flights to Chicago. We immediately called the Air India customer care to cancel our flight and the representative suggested not to cancel the tickets and assured us that we can take the returning flight of Air India from Delhi to Chicago. While taking the flight from Delhi Air India said that we cannot fly because we didn’t show up on the first trip. We told them that customer care of Air India said not to cancel the whole ticket and without cancellation, we will be allowed to take the returning flight from Delhi to Chicago but they didn’t agree. And we had to book another flight. This matter needs to be escalated. Customer care representatives have recordings of each and every conversation. I need my refund because we had been looted by Air India. This is not Ethical to misguide a customer. The customer care service says something and the ground people working for Air India says something.

Dear Sir/Madam,
I have been waiting for the refund for the last two years for the canceled tickets booked for my wife and my child's travel to India in 2020. I have tried calling and mailing them many times, I even Pinged them on Twitter, but there is no progress either way. One of those calls has provided a case id number (see below) for future reference.
Kindly act and reach them at the earliest to do the needful. Thank you so much.

please find the following details:-
Case ID: 02618269
E-Ticket Number:[protected];
RLOC: AI z5249
Travel First Name and last name: -
1) Swathi Merugu
2) Gajjela Dwarak Nandan
Flight Details/ Number and Dates of Travel:- Onward journey---AI 144 (Newark to Mumbai) - 16 Jan2020
AI 50 (Mumbai to Hyderabad) - 17 Jan2020 (9:05 pm)
Return Journey--- AI 51(Hyderabad to Mumbai)- 7 Feb2020
AI 191(Mumbai to Newark)- 8 Feb2020 (7:15 am)

Hello,

Please let me know status of my Air India ticket refund.. I am following since past 1 month now

Reference No WB - IDEL[protected]

टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : Eticket no[protected].

PNR No - Y4MP1 I want to know my refund status ..when it will credited .please credit the amount as soon as possible

I was one of the travellers in AI188 Toronto to Delhi which reached Delhi on 7th February, 2022. The airplane AI188 never picked our baggage from Toronto and because of this issue once we reached Delhi all of the travellers had to wait for about 2-3 hour to receive their receipts or complaint document which had our bag tag and all of the other info where we were assured we would receive our baggage without any complications soon. It has been almost 20 days and I have not received any reply from Air India about my emails or my calls. I had to go to my nearest airport daily for the last few weeks to check if my bags had come. I have only received one of my bags and one of them is still missing and there is no clue where it is and now I am planning to go back to Canada in about 1-2 weeks and there is nothing I can do to get my last bag. Please resolve this issue.

Sincerely,
Shivansh Tewari
Email address: shivansh.[protected]@gmail.com
Phone no. 91-[protected]

Dear Sir,

Sub : 5 passenger’s extra luggage charges to be refunded @2755 from Air India

This has reference to our extra luggage charges from Air India.

Extra luggage expenses were booked online from Delhi to Bahrain on November 14th, 2021; nevertheless, they were reflected on our departure booking from Bahrain to Delhi on November 22nd, 2021 on the same Ticket Number owing to an internet error.

We attempted many times to contact Air India, including the return baggage department and customer service, by phone and email conversation. They haven’t responded to our calls or emails. When we try to contact the customer service department, we typically get a negative response. They quickly unplugged the phone, giving no time to respond or make a decision.

Please find attached the feed backreference numbers for your convenience.

1. Name of Passenger: Mr. Laxmi Dutt Pant
EMD No.[protected]
Ticket Number –[protected] Refund charges: Rs. 2755

Feedback reference numbers:
1. WB-IBAH [protected] - dated: 30.12.2021
2. WB-IDEL [protected] -dated: 17.12.2021
3. WB-IDEL[protected] dated: 14.11.2021
[protected][protected][protected][protected]

2. Name of Passenger : Mr. Varun Rakyan
EMD No.[protected]
Ticket No.[protected]

Feedback reference numbers:
1. WB-IBAH [protected] - dated: 30.12.2021
2. WB-IDEL [protected] -dated: 17.12.2021
3. WB-IDEL[protected] dated: 15.11.2021
[protected][protected][protected][protected]---
3. Name of Passenger: Mr. Lalit Singh
EMD No.[protected]
Ticket No.[protected]

Feedback reference numbers:
1. WB-IBAH [protected] - dated: 30.12.2021
2. WB-IDEL [protected] -dated: 17.12.2021
3. WB-IDEL[protected] dated: 14.11.2021

[protected][protected][protected][protected][protected]

4. Name of Passenger : Ms. Kathleena
EMD No.[protected]
Ticket No.[protected]

Feedback reference numbers:
1. WB-IBAH [protected] - dated: 30.12.2021
2. WB-IDEL [protected] - dated: 17.12.2021
3. WB-IDEL [protected] - dated: 15.11.20214.
[protected][protected][protected][protected][protected]

5. Name of Passenger : Mr. Suresh Anand
EMD No.[protected]
Ticket No.[protected]

Feedback reference numbers:
1. WB-IBAH [protected] - dated: 30.12.2021
2. WB-IDEL [protected] - dated: 17.12.2021
3. WB-IDEL [protected] - dated: 15.11.2021

We would be grateful if you could take our request into consideration and assist us in getting the above-mentioned extra luggage reimbursement on your end.

Hello, my name is Falak Parikh. I was boarded from Vadodara to Delhi on 16th Feb, 2022 with my other luggage for international departure. Although, at Delhi airport, I didn’t received my 7 kg Black backpack. So, immediately made a complaint at luggage department and done the paperwork. Also, my dad had enquired at air India office at Vadodara. Thus, we were told that bag should be delivered at the destination (Toronto), but, it’s not yet. So, please I urge you to resolve this issue as my bag contains so many precious and important things

I am writing this complaint against Air India. Air india staff has stolen my gold jewellery from my luggage. I traveller through air india on 13 feb 2022 from delhi to canada( Vancouver) with flight AI185

They opened my bag and took my two pair of gold earrings taht was stored in round jewellery box in my luggage bag. There was inspection slip too. When i reached home and opened my bag i saw these things missing from my bag....

Air India is not refunding my tickets and no one responds at their call center. They will deliberately disconnect the phone. I have filed my refund through their feedback form and provided them with my cancelled tickets/eticket details multiple times. They have stopped responding.

My feedback reference number is WB-IDEL[protected] and name is Gurdeeppal Singh. There are three additonal passengers and our tickets were booked from Delhi to Singapore on 8th Jan 2022.

My eticket number is[protected].

Air Indian is one of the worst customer experiences one can encounter. Refund my money, I have been mentally harrased.

This is Vikas Kumar Jain. I have canceled my ticket (for 2 passengers I paid around 1.9 L) which I booked from airindia customer support ticketing department. My e-ticket numbers are[protected] and[protected]. I have already submitted the feedback form to get the refund. As my ticket was booked through the ticketing department hence I have shared my bank account details as well for the refund. I have called the customer service team more than 30 times. It’s been more than two month I am waiting for my refund and still, I haven’t got my money back. I am always told to wait for a few more days on each and every call and the customer care team is giving false assurances. On twitter I was always told we have forwarded your request to concerned team. Whenever I call to customer support they put my call on never ending hold or drop the call. I am extremely furious about this rude and insulting behavior of the customer team. I am not getting any help from air india. I don’t know how my refund will be process.

Customer support mostly told me that they are transferring the call to their concerned team and I waited almost 1 hour and the call was simply disconnected by them without saying a single word. I called them again and when I explained my case she just suddenly went silent and not replied me back. The worst customer care I ever experienced in my entire life giving false assurances and rude behavior to the customers. I think they are stealing the money. This is what I can conclude by this behavior. No more words to say. I just want my money back (refund) of Rs. 1.9 lac.

Dear Ecommerce team

I am so much stressed and tensed that I am not able to get any response from the Air India team regarding my re- scheduling ticket issue.
Earlier, we booked PNR: YVY9V and HN1K6 for the journey between Delhi to Sydney.
9th Feb, I informed that my both parents: MAHESH CHAND PARIHAR and VIMALA PARIHAR are covid positive therefore, their trip was cancelled and as they cannot travel alone, so my ABHIJEET MAHESH ticket was also put on hold under PNR: HN1K6.
We went to re-issue tickets on 14 Feb, with a negative report and the Air India Jaipur office said, no seats are available till 7th March. Parents visa is expiring on 4th March therefore, we must need a ticket between 20-28 Feb.
I found a few seats on 21 and 22 Feb so I informed the Air India twitter account where I was asking for help. Call center staff "Navjeet" was managing my case and even I have case id 14059005. He found the seats and he sent me a payment link to pay the fare difference of Rs. 127719 that we paid instantly. I have also received sms on my phone for the payment. Then I saw PNR: J5LVP and my name was wrong, correct name is ABHIJEET MAHESH and PNR was showing ABHIJEET PARIHAR, so I informed Navjeet that please edit the name. When he was editing the name, he cancelled the PNR and the seat was gone, now he is not responding and no one is giving any response. Where is the money gone if seats are not booked. Please provide assistance and swift response.
I checked at the Air India Jaipur airport office that both PNR: J5LVP and Z9CF7 are cancelled.

Dear Complaints Department of Air India.

I am so sorry to have to raise a complaint against your excellent airline company, who in the past I have enjoyed wonderful service from Air India and your staff. However, after nearly 2 years of trying to get satisfaction from my request for a full refund on an air ticket[protected], that your company cancelled and made me purchase a new ticket, (saying I would get a full refund from Air India), I now have to resort to making an official complaint that last thing I wanted to do. What happened is that I have a dual nationality and I was in Israel and had booked my flight from there to India, using my Israeli passport for the air ticket. However my Indian visa was under my Brazilian passport name of Jose Walter Carneiro Da Silva because I have dual citizenship for both countries Israel and Brazil.
When I have travelled previously to India from Israel I have had no issue with using my Israeli name of Walter Kerenor to fly out of Israel but then enter into India with my Brazilian passport name on the visa. But when leaving Israel on 29/02/2020, I was told when I
arrived at the check in Desk in Israel that the rules had changed and that I was no longer able to fly using a different name to fly out of Israel to enter India with a different name as on the visa (which had always been acceptable before). I was not made aware of this new change of policy
when I was making my booking, otherwise I would not have taken the action I did at the time of the booking. As I result I had to pay for a new ticket but the lady at the check said I could apply for a
refund on the first ticket I had purchased, hence this request.

Since March 2020 I have sent innumerable e-mails, feedback forms, phone calls to your company to try and get a resolution, only to be fobbed of every time. Then of course the pandemic hit and I appreciated that this would cause challenges to you, so I have been very patient waiting and waiting. Finally last year I got a partial refund paid to my debit card holder's account but it was $!50 USD short, of what I had paid for on this ticket. When I challenged this I received a message saying it is a cancellation fee as per your rules, I have been paid in full!

How can that be, since it was your company that cancelled my ticket, not me. Surely an international and reputable company such as yours, does not actually have to act in this way, when I did not cancel the air ticket but your office in Tel Aviv did! Not only that but having waited 20+ months to get a partial refund, is not on and really I should be getting compensation for loss of interest on my money, but I am not asking for that I am only asking that I be given the full refund.

When the pandemic struck in 2020, I was in India and I had booked to leave by Air India on 29.04.2020 from Delhi on air ticket[protected] and this was cancelled because all flights out and into India were cancelled, so I could not use my air ticket but instead I had to get airlifted out of India by my government Israel to fly home. I then waited over 12 months to get this refund after many requests to Air India.

I also wrote to your Nodal officer George Aby, but he never had the decency to even reply to my message, is that really on for an officer of a reputable company to act? Now 2 weeks ago I wrote to your Chief Vigilance Officer, Mr. Aditya K. Joshi, but either he does not exist or that he never received my email as to-date I have had no reply!

Anyway I have attached other documents that might help you to see how much time, money and energy I have used trying to get satisfaction. Please can you at last resolve my issue. I have other documentations, emails I could attach, but I think what I have sent should enable you to consider my case in a fair and equitable way.

Original letter for requesting refund shown below 05.03.2020

Dear Customer Service Team Air India

First of all I just want to say how much I enjoyed travelling with Air India and the onboard service was
excellent and the staff very friendly & helpful which is why I love going to India because of the
hospitality afforded to tourist.

However I had an issue on my flight from Tel Aviv Israel to Guwahati via Delhi which I had booked in
my Israeli Passport Name of Walter Kerenor but my Indian visa was in my Brazilian Name of Jose
Walter Carneiro Da Silva because I have dual citizenship for both countries Israel and Brazil.
When I have travelled previously to India I have had no issue with using my Israeli name of Walter
Kerenor to fly then enter into India with my Brazilian passport name on the visa. But I was told when I
arrived at the check in Desk in Israel on the 29/02/2020 that the rules had changed and that I was no
longer able to fly using a different name to fly out of Israel to enter India with a different name as on
the visa (which had always been acceptable before). I was not made aware of this new change of policy
when I was making my booking, otherwise I would not have taken the action I did at the time of the
booking. As I result I had to pay for a new ticket but the lady at the check said I could apply for a
refund on the first ticket I had purchased, hence this request.

Please therefore can you advise me how I can apply for a full refund on my first ticket. I appreciate that
you have policies in place that may preclude you offering me a refund but this is a genuine case of not
being informed of this change of policy and I would appreciate help in this matter.

My details of booking are as follows: -
BOOKING REF J45EQ 29/02/2020 TRAVEL FROM TEL AVIV TO GUWAHATI VIA DELHI AT A
COST O[censored]SD 518, 66
BOOKED IN THE NAME OF MR WALTER KERENOR

Thank you and I look forward to receiving your reply in due course.
Yours truly
Walter Kerenor

AIR INDIA’S REPLY
On Tue, Apr 21, 2020 at 7:30 PM Air India wrote:
Dear Sir/Madam
Thank you for contacting Air India
As we understand your concern .With reference to your email, We apologize for delay in response and inconvenience.
We will request you to kindly share below details with us.
*E-Ticket number which starts from 098 (13 digit)
*Passenger first/last name
*Date of travel
We request you the gave us the confirmation as soon as possible .
You are requested to refer to the updated Advisory available on our website (
virus .
www.airindia.in ), given with regards to re
Thank you for writing us.
For any further assistance please feel free to contact .
Regards
Anushree.
Air India Customer care centre
[protected] Original Message[protected]
From: [protected]@gmail.com [[protected]@gmail.com]
Sent: 20/4/2020 5:56 pm
To: [protected]@airindia.in
Subject: Complaint ID 01653292

Dear Sirs
I am still waiting a response to my complaint reference The case ID is 01653292.
I would appreciate the courtesy of an early response as this is now nearly 6 weeks when I
first raised the complaint.
Thank you for your assistance
Your truly
Walter Kerenor
ref:_00D2v1u6V0._5002u2RY79:

MY REPLY TO THE ABOVE EMAIL APRIL 21/2020

Dear Anushree.
Air India Customer care centre
RE: COMPLAINT ID 01653292
I refer to your message requesting details of the e-ticket and first name and last name of person
regarding my complaint.

The Booking Reference I got given when booking online was J45EQ and the e-ticket number is
[protected] date of travel 29/02/2020. I also attach a scanned copy of the Ticket itinerary /receipt
ticket. My name MR WALTER KERENOR.

Below a copy of the original email sent explaining the problem I have with you, i.e that I was made to
purchase a new ticket from Tel Aviv Israel to Guwahati which because I have a dual passport but my
visa was in my Brazilian Name but my air ticket was in my Israel passport name. As I have always
previously been able to enter India using my dual passport I was informed by your check in lady in Tel
Aviv that the rules had changed but there was no notification to give me that information, so I was
stuck and was told I would get a refund on this ticket which this email refers to.
I wait your response to this situation and know that as you are a reputable airline that you will
endeavour to satisfy my concern.
With much appreciation in attending to this matter.
Sent 14/12/2021
Dear Customer Service Team Air India

I refer to your email message sent to me 14.12.2021, in reference to my WB-IDEL[protected], where you say that the refund I received was in accordance with your rules and regulations. However I have to respectfully challenge you on this because I did not cancel the flight, but your airline operative in Tel Aviv did, because my visa for India was in my dual nationality Brazilian Name of Jose
Walter Carneiro Da Silva and not in my Israeli name.Walter Keren Or. I have traveled many times to India using either or name on a visa to enter India regardless of the name on my travel ticket. However your operative said that the rules had changed, so hence I had to buy a new ticket in the visa name, but don't worry I would get a full refund from Air India. Surely it was not upto Air India to refuse to let me fly on a valid passport regardless of having a visa in my other name? It would be up to India Immigration to either allow me to enter or refuse me to enter India.

I have been writing constantly to Air India since March 2020 asking for my refund, to which despite many and mean many assurance that I would get my refund, nothing but nothing, until after going through your feedback system, then finally I got the partial refund of $368.66 USD despite my paying you $518.66 USD. This makes a shortfall of $150 USD.

I have waited for over 19 months now, to get even a token refund from you and that is totally wrong, since it is not I who cancelled my ticket but you. And not only that, rather than you not giving me my full refund, you should be paying me compensation for the length of time it has taken you to actually refund me this partial amount of $368.66.

Please therefore in the interest of goodwill, will you now authorize my outstanding $150USD and in a reciprocal gesture of goodwill on my part, I will not make any further claim for compensation etc.

I attach yet again my original letter and various email responses for your attention and I hope that soon a satisfactory outcome will be achieved for both parties.

Thank you
Best regards
Walter Keren Or

FINAL COMMENT

I really pray that you will deal with this complaint in an equitable and just manner and I know you may not think that losing $150 USD is much, but it is to me and I hope that you will act swiftly and rightly in this matter.

Thank you
Best regards
Walter Keren Or

My flight from Mumbai to Newark was cancelled on Jan 19th. I have been calling everyday to get a refund. I even submitted the feedback form, but it was rejected as I booked the flight via customer rep of Air India.

The recorded prompts are pathetic. I have to wait for more than 45 min to get a rep. And in most cases, they hang up in between. And in cases they dont hang up, the standard response is that someone will call back in 24 hours. But the person never calls.

Why is Air India following such unethical and corrupt business practice ? Whys is taking so long to issue a refund ?