Air India Complaints & Reviews

Hello Airindia,

It's been 9 months since my flights got cancelled but I haven't heard anything from Air India yet.
It's really disappointing the service Air India is providing.

I booked my first Air India flight through the Air India website online.
Booking Reference: Z0R22.
Ticket:[protected]
In this booking, I travelled one way from London to India. The Return flight got cancelled so I paid extra at Air India (Vadodara, Gujarat, India) Branch. The booking reference is also the same Z0R22.
Ticket:[protected]
So,
I'm waiting for my refund. It needs to be refunded from the actual need to be refunded one way from Eticket:[protected] and the amount which I paid when I upgraded ETicket:[protected].

I hope someone will understand what I'm trying to say here and come back to me with a positive response as soon as possible.

I complained in the Air India Vadodara's office for the past 5 months. they are not giving me a proper answer. always they have new excuses every time. I am very disappointed with this service. I can understand that it is pandemic in the world but the but you also have to understand that for middle-class people ₹83, 000 is not a small amount. my amount was stuck from April 2021. I hope you can understand my problem and give me a refund as soon as possible.

Thank you.
Nishant Patel.
(Uk No: [protected])
(India No: [protected])

I flew from Toronto to Delhi on Dec 1st 2021. After takeoff, I was told that the seat is not functioning. They did not allow me to change my seat also. I had to sit thru 14+ hours of flight on a non-functional business class seat. The entertainment system was not working either. The crew told me that I should seek a refund after I land in Delhi. I have a complaint on their feedback page Ref No. WB-IYYZ[protected] but there has been no action from the airline.
I seek a refund of my business class fare as I could not enjoy anything, not even a decent seat.

I had cancelled my flight tickets from Delhi to Paris and Paris to Delhi on 5th december. They told me that amount would be refunded back in 21 working days but still I have not received the amount or any update related to this from Air India.
Ticket No:[protected],[protected]
Booking/Total amount to be refunded: ₹ 1, 32, 016
Request you ask them to refund my full ticket amount as soon as possible.

Hi,

I have cancelled my international ticket for Air India flight in January 2021 and at that time I was told that I will get refund in 21 days in my credit card account but haven't received yet.

I have been calling customer service and waiting for hours and also sent emails, tweets etc. and I am not getting any response. Everytime they says you will get refund in 3 days, 7 days etc. but haven't got anything.

I need legal help to solve this!

Thanks,
Vekhas Ahmed

Reg. PNR-ZBNG2

we would once again like to bring to your kind attention that
we have booked a flight coimbatore - ahmedabad via chennai

date of booking : 6.10.19
date of travel : 27.1.20

Passenger Name : Mr Bhavik Maheta

where the passenger travelled from coimbatore to chennai
but the connecting Air India flight from chennai to ahemdabad was cancelled BY AIR INDIA.
and the amount is still not credited to our account.

we have put number of mails in regards to the same, but there is no response.

Pls find attachment

Hi

Air india had cancelled ticket without my consent. Now im calling to get it reschedule rather to get a refund, But they are not responding to my calls.
Please solve this issues.

HQ0WC- PNR

Hello - I would really appreciate your help in this matter.

It has been more than 100 hours and I've not received my bags yet. I'm a United Million Miler, Premier 1K and Star Alliance Gold member.

File reference for delayed baggage (VTZAI13451). I traveled business class from SFO and I picked my bags in Delhi on December 30th around 1:00AM, cleared customs and then went to the Air India domestic business class counter to handover for transfer to VTZ around 1:30AM.

Here are the details:

1st Bag: Brand TUMI, color grey (checkered pattern), HARD CASE. It contains the setup for my work-from-home like big power cord, monitor connection HDMI cables, laptop docking station

2nd Bag: Brand BUGATTI, color DARK grey, HARD CASE. It contains 2 handheld milk frothers (probably AA batteries are preinstalled which I didn’t realize when packing)

Best Regards
Manoj

Today me and my mom who is a senior citizen had a hard time convincing airindia check in manager that molecular test or pcr test is same as rt pcr. If it's not mentioned that it's a rapid pcr, it's definitely rt pcr.

The most well-known molecular test uses a laboratory method known as reverse transcription polymerase chain reaction (RT-PCR) that is often called PCR.

He was so rude to me and mother he pulled us out of the line and was not accepting our report. He returned us our luggage too.

He was just focusing on words not the report.

We somehow could manage to request lab and they sent us another report but usa doesn't know RT PCR . Pcr is also ok.

Please educate your managers so that they will not trouble other travellers .

My mother cried and was very sad with all this. She is traveling from Chicago to Delhi all alone. I am not feeling safe for her because of all the mess up.

Add on to this, the check in assistant didn't let me help to my mother and when she was trying by her own, he commented offensive way saying " meri maa" to her, and I excused him and said not to be mean to her. He apologized but that was ridiculous.

We will never ever use airindia but still wants to put this note in your immediate actions.

Thanks

Ashima

Dear Sir,

1. It is with profound grief that I am penning this complaint to you. I am a serving Air Force Officer and had coordinated the Yemen operation 'OP RAHAT', where AI flights used to fly in from Djibouti and I was coordinating the operations from Sana'a, Yemen, right from manifesting to loading of Indian and foreign nationals with support of local people under Gen VK Singh (Retd). I am conveying this information just...

Good morning Mr Lohani

I am Lt Cdr Anuradha, an ATC officer posted in Goa.
I travelled home by airindia flight on 30 Dec from Goa to Delhi to Chandigarh on same day same PNR. The halt between the two connecting flights at Delhi was sufficient to transfer luggage.

At chandigarh post landing and waiting for close to 35 mins when my bag didn't come on the belt, I bagan to look for airindia reps but sadly to inform you that nobody from your airline was there. This was when I reached CISF personnel and then somebody turned up after further 10 mins.

She confirmed to me that my bag is left in Delhi and it would be sent by next flight to chandigarh and subsequently my home. Believing that lady named, Jyoti, I went home and tried calling airindia from 2000 h till 2130 h but no response and so I did not get my luggage that day.

Following day, I started calling up air india counter at chandigarh and delhi, got the number of airindia manager of chandigarh but its truly sad to tell you that nobody answers the call untill 15-16 calls.

I spoke to one lady Pooja at chandigarh where in that confused woman made statements which were not at all acceptable, especially when I am myself from aviation. Ultimately she hanged up the call saying the bag is not traceable and they are not sure if the bag was even uploaded from Goa only. Again, how could somebody make a statement of this sort when the previous day it was confirmed that bag was left in Delhi by none other but airindia rep.

I spoke to manager, Mr Gulshan Mehta, again a bit time disappointment who was totally disinterested and could only say he will check but never reverted. It was me who called up all over the world to check the location of my bag and learnt that it was in Delhi. I called up the manager to tell him the same who as expected didn't make an effort to this issue of mine and I requested him to send my bag same day by night that is 31st.

Later in night after making 20-25 calls to air india ohd I got confirmation that my bag has been sent to chandigarh and nobody from chandigarh cared to inform me. Later in night again I called up this manager and all that he could say was its too late to send the bag at 2045h. Ridiculous.

01 Jan, even at 1300h, this manager doesn't know what is the plan ahead to send the bag and it is more that 50 hrs since I reached home.

It is my sincere request to kindly sensitive your staff to customers grievances. Just because the bag doesn't belong to you doesn't mean it is not important. The way your people has reacted is very pathetic. No good leadership, no plan, no vision. Had it been indigo or vistara, I can say it with 100%surity that I would have got my bag same day and that's the reason these airlines are doing well.
All I can say is that its our (defense personnel) bad luck that we are mandated to travel by this airline.

Kindly check and reply.

Sending you my ticket, the form and message to mr mehta and his no response to it as attachments.

Regards
Lt Cdr Anuradha
[protected]

I have booked a e-ticket[protected] from Chicago (ORD) to Amritsar (ATQ) on 5th March, 2021. I had got symptoms of corona (fever, cold & cough) at the time of boarding so Air India didn’t allow me to go. After all the discussion, I had cancelled the ticket by calling to Air India office, phone number[protected] but still my refund amount is pending. I have called the customer support couple of times and also sent detailed email to Air India. Air India customer care representatives are NOT knowledgeable about the refund status and not giving precise answer for the delay. I request to you please refund my ticket amount through Air India at the earliest.

Regards
Satnam Singh

As COVID is once again on the rise, my college decided to turn to teaching online for a month. Due to this i had to postpone my Delhi to Mumbai flight by a month. So, to reschedule my flight i decided to connect with customer care. Firstly, i was connected to a person who recognised my flight details and told me i had to talk to the "ticketing department". He said he'd put my call on hold for a short duration, but that short duration turned out to be one complete hour. Ok, after wasting that much time, someone from ticketing got on to my case. They also recognised my problem and tried to help, in the end they said they would call back in 2 minutes with the payment link and further flight details. THAT CALL NEVER CAME. This was very frustrating. Again, i am having to go through the entire process. It's the same, such a waste of time, it's been 30 minutes since my call was put on hold. Will i be able to reschedule my flight?...and if this lack efficiency leads to me losing money on this flight ticket, i demand some type of compensation, either a refund or travel points since I frequently fly with air india.

I booked AirIndia ticket to travel from Port Blair to Chennai on Jan 14, 2022. My booking got confirmed previously. The PNR is JFK6T.
Recently the PNR has been cancelled from Airline end. Since the cancellation was from their end I wanted the AirIndia to nook ticket on same day instead of refund. And give me a confirmed PNR for travel.
I tried reaching out to Customer care and said my issue but they transferred my call to another...

As I arrived yesterday night at Hyderabad international airport there was extra luggage so they took money from me and they even said cabin bag can be also be put along with check in luggage. That’s the only reason I gave my cabin bag along with check in luggage. And when I reached the Mumbai for my London flight the asked that why did you keep 4 bags. As I said they even took money from me for extra luggage and they didn’t give bill. Along with me 2 persons also suffered like this. They’re playing with us. My flight number was AI698. They’re are doing this kind of business in Hyderabad airport can check this issue and give me refund back .

My name is Rajesha Navile Basappa, I was booked air tickets for me and my family on 21st May 2020 through Air India Website to travel from domestic flight from Bangalore to Delhi and international flight from Delhi to Sydney later I cancelled them due to Government again postponed domestic flights flying dates so I cant travel to Delhi from my native place. I sent many requests for refund, every time they told us refund will take time, it’s...

We had booked a ticket with Air India booking staff over the phone on 08.01.2020, the spelling mistakes was found after issuing the ticket so we were asked to book another ticket and promised to receive a refund in 14days for the mistake ticket payment.
We have been waiting ever since, we have emailed and called Air India about 100s of times but everytime we have been told that refund will be with us in 7days, 14days, 21days, and it will be 2 years next month and still waiting.

Original ticket: booked for 2nd Jan 2022, PNQ-DEL-FRA. Paid 9962 as instructed by Air India Booking Team agent via the link provided by them, to upgrade to business class. I see the amount being debited from my account, but the agent is unable to see it from her side. I am unable to see finish the conversation because the call gets cut after 60min. I have called 5-6 times, kept on wait for 55min and then before we resolve, the call is ended exactly at 60min. My flight is in 3 days but my ticket is not changed. Please help me resolve.

I have booked ticket for new delhi to cochin on 22.12.2021
at 9.37pm journey date 28.12.2021, after making payment Rs.5625/- thru citibank credit card i got error message, copy of which is enclosed herewith. I dnt even get any message i.e mail or sms from airindia airlines . I had contacted citibank they informed, the same amount deducted for Air india, details of which is enclosed herewith. I would request you to kindly refund my amount immediately my mobile no.[protected], [protected] email- [protected]@yahoo.com

Dear Sir/Madam:

My name is Vimal Manilal Patel. I was on flight AI 127 27DEC from DELHI TO ORD(O'HARE - CHICAGO), Boarding No. 97, Ticket #[protected]C1. Under the Federal Aviation Act, all commercial airline carriers are responsible for negligence on the part of their employees. The airline can be held liable for the injuries that result from mistakes made by an air line in not correcting the faulty equipment. Over 15 hour flight with with entertainment console working and a broken seat that resulted in injury to head twice.
The seat was broken and would not recline. Not knowing this first time, I reclined the seat and fell down, hurt my head. Then while I was asleep, the passenger next to me reclined my seat and again hurt my head. Twice I had to endure pain to head because of faulty seat. Air India failed to address faulty seat causing hardship and pain. I need to know how I will be compensated before I take legal action.

In addition to seat being broken, the entertainment center was not working. I endured over 15 hours of flight time without entertainment center working. Two flight attendants did not want to help and did not offer to find different seat after individual complaint.

It occurred on: 27/12/2021

When I called USA & Canada:[protected]Toll Free), Air India hung up the call twice. I am left with no option but to file a complaints with FAA and BBB for damages.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

VIMAL PATEL

Reminder-II

Case ID: 12133042

Dear sir/madam,

With refrence to your following email reply dtd. 11.12.2021. It is heartening to note that no actions have been taken so far to refund my full amount of my cancelled flight ticket. (Refer attachment). Two feedback forms have already been filled one on the same day when tickets were cancelled on 28.09.2021 reference no.WB-IBDQ[protected]. Second was also done on subsequently upon request. Every time your mail is for feedback from your end but no concrete action has been taken from your side to resolve the issue.

Quote
Dear Sir/Ma'am,

Greetings from Air India.

It's our pleasure to help you with your query and apologize for the inconvenience caused.

With the reference to your email, we request you to kindly fill the feedback form available on our website https://www.airindia.in/feedback-form.htm

For further queries, feel free to contact us.

Thank you for contacting Air India.

Unquote.

Now atleast give some positive feedback for full refund of my cancellation of flight tickets at the earliest.

Regards,
Ajitsingh Chaudhary.