Air India Complaints & Reviews

I am writing this on behalf of my aunt who had booked air India flight bearing Ticket id[protected] from Amritsar to Birmingham on March 19, 2021. This flight was cancelled from airlines end and I was told that the refund would be credited in a month. Despite repeated calls to them and after escalating the matter everytime, I haven’t received refund yet and it’s been 10 months now. I would have earned good interest for this amount but I’m at all because of incompetency of their staff. I request an immediate probe into this as it just looks like they are running a scam ..

Respected Sir,
I hereby bring to your kind notice that I have booked a Air ticket (No.[protected], Pnr: Y4HNM) for travelling from Chennai to Port Blair on 26 Dec 21. However, I was not able to travel for some reasons and I have cancelled the ticket on 17 Nov 21 (Cancel Case Id:[protected] through one of the Air India customer care representative. He guided me to fill a feedback (Ref : WB-DBLR[protected]) form and wait for 21 days to refund.

I waited for 21 days and called on 07 Dec 21. There I come to know that I filled feedback form incorrectly. I filled the feedback form again(Ref: WB-DMAA[protected]) on 07 Dec 21 and made ensure that I filled it correctly this time. I have been again told to wait for 21 days for refund.

I called again on 19 Dec 21, where I came to know that my refund has been granted on 17 Dec 21. I told to wait for 7-10 days to get the amount in my account.

After all these days I contacted many times at Air India customer care I didn't get my refund till date. Even, I contacted refund section many times I didn't get the satisfactory reply and result.
I hereby request from this forum to grant my refund at the earliest.

Thanking You
Rajesh R Shettigar

I have canceled my Air tickets on 03DEC, but it's more than 1 month now and no one from Air India Customer Care or Refund Escalation department working on it.
As per their side, any refund gets credited in max 2-4 weeks, but every time I call customer care (for waiting for 1hr on-call) but unfortunately get a different answer every time.

I booked ticket from Mumbai to Delhi and Delhi to Mumbai on 2020 via customer care phone booking, but due to covid pandemic ticket was auto cancelled by Air India.

I have raised multiple email and logged complaint via customer but still refund is not provided.

I called multiple time to customer care number[protected], every time after waiting period of almost 1-2 hour response provided as will get back to you soon and after that call disconnect via customer care team.

Poor service by Air India team, seems they don't want to refund our money.

Looking for someone to help and guide how to get my refund money.

Travel details :
Mumbai to Delhi (Date of Journey: 28 March 2020)
Delhi to Mumbai ( Date of Journey: 04 April 2020)

Travelers details
Manish Kumar Singh-
E-TICKET NUMBER[protected]
Diksha Singh(Wife)
E-TICKET NUMBER[protected]
Ashvita Singh(Daughter)
E-TICKET NUMBER:[protected]
Jaishvi Singh(Daughter)
E-TICKET NUMBER[protected]

My wife and 2yr old was supposed to travel on this AI163(direct CCU-LHR) on 23rd Jan. I got a mail on 4th Jan 2022 stating that flight is cancelled but no plan for reschedule. My PNR is HJSG2.I tried to reach their customer care number but someone picks up after 1 hr and then redirects to some other team where it eventually gets disconnected after an hour wait.I tried to reach them on twitter but they didn't respond their as well. Pls suggest what i shall do now? My wife and 2yr old daughter stuck in India when i just moved to London. I am reachable on +[protected] if you need any other details. My wife's india number is +91 [protected].

I purchased a roundtrip business class ticket from JFK to New Delhi. Due to Covid 19 restrictions, I cancelled my tickets on April 30, 2021 and paid a cancellation fee of $200. The remainder amount was to be refunded to my bank account. It has been over a year and I am yet to receive my refund. I had made numerous phone calls and send emails to Air India, but I have not received any response.

I have attached emails and other documents regarding this matter. Your help will be most appreciated.

Eticket no:[protected]
Issue of Ticket: March 17, 2021
Cost of Ticket: USD 2, 877.57
Class: Business
Travel from JFK to New Delhi

Hello, I had 3 tickets booked for Kolkata to Delhi which was cancelled by Air India. I still need to travel so would like to find out how to reschedule these tickets to 14 Jan or later. I have not been initiated on the process, cannot call Air India. Have written twice already.

I don’t want to pay anything for reschedule ticket. Make reschedule ticket for us without any penalty otherwise give a fully refund to us. Thanks

My wife and daughter were traveling in January 03 2022. I have visa and they did not allow to them go into India. I asked to manager what do we have to do for next step. Manager told me called into Air India and make reschedule for your ticket. I came back at home fro airport and I called air India and air India agent told me manager from airport they write down No show in air India system then I told to air India agent we went to the airport...

Booked ticket however got error post successfull payment as follows:

There has been an error with your request.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

Please help

Pnr- Z1T5F
E- TICKET NO.[protected]
Connecting flight from port blair to Delhi via Kolkata cancelled by air india, I want to cancel my full ticket and refund my all money of ticket

Hello Airindia,

It's been 9 months since my flights got cancelled but I haven't heard anything from Air India yet.
It's really disappointing the service Air India is providing.

I booked my first Air India flight through the Air India website online.
Booking Reference: Z0R22.
Ticket:[protected]
In this booking, I travelled one way from London to India. The Return flight got cancelled so I paid extra at Air India (Vadodara, Gujarat, India) Branch. The booking reference is also the same Z0R22.
Ticket:[protected]
So,
I'm waiting for my refund. It needs to be refunded from the actual need to be refunded one way from Eticket:[protected] and the amount which I paid when I upgraded ETicket:[protected].

I hope someone will understand what I'm trying to say here and come back to me with a positive response as soon as possible.

I complained in the Air India Vadodara's office for the past 5 months. they are not giving me a proper answer. always they have new excuses every time. I am very disappointed with this service. I can understand that it is pandemic in the world but the but you also have to understand that for middle-class people ₹83, 000 is not a small amount. my amount was stuck from April 2021. I hope you can understand my problem and give me a refund as soon as possible.

Thank you.
Nishant Patel.
(Uk No: [protected])
(India No: [protected])

I flew from Toronto to Delhi on Dec 1st 2021. After takeoff, I was told that the seat is not functioning. They did not allow me to change my seat also. I had to sit thru 14+ hours of flight on a non-functional business class seat. The entertainment system was not working either. The crew told me that I should seek a refund after I land in Delhi. I have a complaint on their feedback page Ref No. WB-IYYZ[protected] but there has been no action from the airline.
I seek a refund of my business class fare as I could not enjoy anything, not even a decent seat.

I had cancelled my flight tickets from Delhi to Paris and Paris to Delhi on 5th december. They told me that amount would be refunded back in 21 working days but still I have not received the amount or any update related to this from Air India.
Ticket No:[protected],[protected]
Booking/Total amount to be refunded: ₹ 1, 32, 016
Request you ask them to refund my full ticket amount as soon as possible.

Hi,

I have cancelled my international ticket for Air India flight in January 2021 and at that time I was told that I will get refund in 21 days in my credit card account but haven't received yet.

I have been calling customer service and waiting for hours and also sent emails, tweets etc. and I am not getting any response. Everytime they says you will get refund in 3 days, 7 days etc. but haven't got anything.

I need legal help to solve this!

Thanks,
Vekhas Ahmed

Reg. PNR-ZBNG2

we would once again like to bring to your kind attention that
we have booked a flight coimbatore - ahmedabad via chennai

date of booking : 6.10.19
date of travel : 27.1.20

Passenger Name : Mr Bhavik Maheta

where the passenger travelled from coimbatore to chennai
but the connecting Air India flight from chennai to ahemdabad was cancelled BY AIR INDIA.
and the amount is still not credited to our account.

we have put number of mails in regards to the same, but there is no response.

Pls find attachment

Hi

Air india had cancelled ticket without my consent. Now im calling to get it reschedule rather to get a refund, But they are not responding to my calls.
Please solve this issues.

HQ0WC- PNR

Hello - I would really appreciate your help in this matter.

It has been more than 100 hours and I've not received my bags yet. I'm a United Million Miler, Premier 1K and Star Alliance Gold member.

File reference for delayed baggage (VTZAI13451). I traveled business class from SFO and I picked my bags in Delhi on December 30th around 1:00AM, cleared customs and then went to the Air India domestic business class counter to handover for transfer to VTZ around 1:30AM.

Here are the details:

1st Bag: Brand TUMI, color grey (checkered pattern), HARD CASE. It contains the setup for my work-from-home like big power cord, monitor connection HDMI cables, laptop docking station

2nd Bag: Brand BUGATTI, color DARK grey, HARD CASE. It contains 2 handheld milk frothers (probably AA batteries are preinstalled which I didn’t realize when packing)

Best Regards
Manoj

Today me and my mom who is a senior citizen had a hard time convincing airindia check in manager that molecular test or pcr test is same as rt pcr. If it's not mentioned that it's a rapid pcr, it's definitely rt pcr.

The most well-known molecular test uses a laboratory method known as reverse transcription polymerase chain reaction (RT-PCR) that is often called PCR.

He was so rude to me and mother he pulled us out of the line and was not accepting our report. He returned us our luggage too.

He was just focusing on words not the report.

We somehow could manage to request lab and they sent us another report but usa doesn't know RT PCR . Pcr is also ok.

Please educate your managers so that they will not trouble other travellers .

My mother cried and was very sad with all this. She is traveling from Chicago to Delhi all alone. I am not feeling safe for her because of all the mess up.

Add on to this, the check in assistant didn't let me help to my mother and when she was trying by her own, he commented offensive way saying " meri maa" to her, and I excused him and said not to be mean to her. He apologized but that was ridiculous.

We will never ever use airindia but still wants to put this note in your immediate actions.

Thanks

Ashima

Dear Sir,

1. It is with profound grief that I am penning this complaint to you. I am a serving Air Force Officer and had coordinated the Yemen operation 'OP RAHAT', where AI flights used to fly in from Djibouti and I was coordinating the operations from Sana'a, Yemen, right from manifesting to loading of Indian and foreign nationals with support of local people under Gen VK Singh (Retd). I am conveying this information just...