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Air India Complaints & Reviews

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Last updated May 8, 2024
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Air India reviews & complaints page 35

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D
DayanandPatil
Dec 27, 2021
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Delay in Refund

Hello, It has been more than 2 months now i am trying to get refund money for my ticket which was cancelled due to issues with Air India website. The refund department is simply delaying the payment without offerring a propoer communication or email. Everytime i write an email, they write standard nonsense replies to email which doesnt help me at all.
I am really tired of this Airline and i am even thinking of filing harrasment and...
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vicky071990
Dec 26, 2021
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Theft gold from air india flight trivandrum to london

We travelled from trivandrum to London via Delhi and landed on London Heathrow today 26th December .

It's a single check-in from trivandrum through to London .

We just reached home and turned to an absolute shocker to see the gold box on the check-in baggage is open and all the gold inside the box is lost .

This is utmost disappointment and ugly work from whoever/ wherever this has happened .br...
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I was to travel from Guwahati to Delhi on 23rd December 2021, on an official trip. Since I didn’t get a direct flight from Guwahati to Delhi so I booked through a connecting flight in which I was to fly from Guwahati to Kolkata in Flight No AI 9738 from 18.10 pm (23rd December 2021) and arrive at Kolkata at 19.40 hrs. Then from Kolkata I was to take Air India flight AI 770 at 20.30 hrs and arrive at Delhi 23.00 hrs. I booked both the tickets...
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Dr. Aurobindo Behera
from Vijayawada, Andhra Pradesh
Dec 25, 2021
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Wheelchair service denied

I Dr. Aurobindo Behera along with my aunt aged 65 having severe health problems from Chandigarh to Vijayawada via Delhi. While checking in I had clearly mentioned the need for wheelchair assistance. She availed the service at Chandigarh airport but at Delhi we were denied service.

She was mentally harassed by forcing to wait for over 30 minutes even though 4 to 5 wheelchair assistance provider were available at the location...
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Y
YogeshVora
from Pune, Maharashtra
Dec 25, 2021
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Seat Selection Payment Refund

We've made booking for Pune Delhi and Delhi Newark, while booking the following PNR - JG6DD we had taken paid seats of rs 4500 and 350 =total 4850 rs..
We have upgraded the ticket to Business Class and so the we would like to raise a refund request for the seat selection payment.
Air pnr no - JG6DD
Ticket No.[protected]
RA no - [protected]
This refund request was raised by my travel company, it's been...
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R
rupangigupta
Dec 25, 2021
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Ticketing department

Tried to reschedule the tickets. But it is impossible to do that as the only department that can do it ticketing department and after long waiting time of 45-50 mins the call gets disconnected. Everytime the same story, and no one in customer service is ready to listen to that....
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I have been trying Air india since 4 days to change my date of flight after waiting 45 to 50 mins call getting disconnected.
I can't change my dates until they receive my call....
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H
harishvyasudr
from Udaipur, Rajasthan
Dec 24, 2021
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Lost Baggage claim

It has been over a month since my checked in baggage was delayed/ lost during flight from Delhi to Chicago on 14th Nov 2021.

While PIR was filled but no reference number was provided by Airline staff siting too many passengers did not receive the bag that they will enter into systems later.

A copy of PIR, Baggage tag, Boarding pass is attached for your reference.

While I have been following up...
+3 photos
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V
viveksoni1990
from Jodhpur, Rajasthan
Dec 24, 2021
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Urgent: Regarding update in tickets(Credit Note) which are expiring on 31/12/2021

Note: This is an urgent concern.
Hey team,
I tried calling your customer care numerous times wasting hours without resolution causing significant inconvenience. My request is to please update my existing ticket with ticket number:[protected] which was from Jodhpur to Bengaluru with passengers: 1) Vivek Soni 2) Atharv Soni 3) Palak Maheshwari.
Update in the ticket for all passengers:
21/01/2022: Jodhpur to...
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E
Eram Ansari
Dec 24, 2021
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Refund

Pune to delhi 26th october 2021 flight cancelled by airline as pune airport was shut for 15 days as airport runway resurfacing job was going on. Refund not received yet.
Flight no : fmnla3j0ei25s
flight pnr : jdech
gds pnr : 04x0bn...
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V
venugopal125
from Hyderabad, Andhra Pradesh
Dec 24, 2021
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Refund of the cancelled tickets

Website:www.airindia.in

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: I (Venugopal Panuganti) booked 4 air tickets in January 2020 to fly in June-July 2020 to India. However, due to COVID-19, Air India (AI) cancelled all the tickets as asked us to reschedule the travel. So, I rescheduled the travel to June 11, 2021. But due to the 2nd wave of COVID-19,...
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1
161pankaj
from Kolkata, West Bengal
Dec 23, 2021
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Money deducted from Bank but Ticket of PNR is not received

Address:India
Website:www.airindia.in

This is Pankaj Agrawal. I have booked a Air India flight AI 526 for my parents, for Hyderabad, on 21 December 2021 at 10:00 P.M. for 01 February 2022 7:00 P.M. from Kolkata to Hyderabad. I have paid the amount of ₹ 5, 529 via Internet Banking of Punjab and Sind Bank (Transaction ID : WPSB[protected]), it is showing that the payment is successful and the said amount has been deducted from my bank account but I have neither received any information...
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H
Dec 22, 2021
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Reimbursement

My flight from ORD to Delhi was delayed 36 hrs and incidental changes and missed connections are not reimbursed....
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S
Sai Smaran Chinthala
Dec 22, 2021
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Im complaining about my baggage which was not received

Recently, I have traveled from Tampa to Hyderabad on Dec 20 through United/Air India airlines. At the time of check in United people said that I have to collect my luggage in Hyderabad but unfortunately I didn’t receive my baggage. When I went to raise a complaint Air India people said that I had to collect my luggage at bombay and check in again (which was not at all instructed to me earlier). I have lots of stuff inside my check in bags...
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shoaib shiraz
Dec 22, 2021
Dec 22, 2021
This thread was updated on Dec 22, 2021
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REFUND: PNR:- Y8RXW, Ticket Number :-0982133619425

MORE THEN ONE YEAR, not received refund.

I was an international student in United kingdom, i had to exit United kingdom, booked one way ticket to home from LHR to HYD, 22 JULY 2020.
Booked this ticked and cancelled within hour. As per ticket policy i am entitled for a full refund within 48 hours. Payed for this ticket with my international bank account.

Asked for the refund to customers service teams,...
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V
Vyvidh
Dec 21, 2021
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Refund of Ticket cancelled

I reserved a ticket on November 13th, 2021 and it’s been cancelled without any notification. We asked for refund for the amount deducted. Initially they said it will take 21days for refund after 21 days when I called them they said to submit feedback from and then they said o wait for 7 days and now again they asked me to submit another feedback form and asked us to wait 45 days
It is really such a worst experience we are having...
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velentina pinto
Dec 21, 2021
Dec 21, 2021
This thread was updated on Dec 21, 2021
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Urgent!! Air india AI140 18th Dec 2021 - Missing/delayed baggage

Address:NA

Dear Sir/Madam

This is pursuant to the complaint raised regarding missing baggage of 2 bags

During my pcr rapid test i had test positive for covid so the reason directly taken me to the hospital name of Ramleela ground LNH Delhi. unable to received my baggage and they are not given any information and time to receive my baggage to receive

My flight number AI140
Name Menezes Gracita Salvador...
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A
Abhijit Ghosh 0707
from Mumbai, Maharashtra
Dec 21, 2021
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My suitcase got broken

Address:B - 1802 , Ekta Meadows , Mumbai - 400101

On my flight from Kolkata to Mumbai via Patna on 21/12/2021 flight no. - AI 732 I noticed my suitcase was badly broken on one side and its wheel was missing, I would like to be compensated for the same...
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K
Kranti99
Dec 21, 2021
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No show fee for international flight on 18th

I had my flight was scheduled from HYD to IAD on 18th december originally.
1. AI 1126 @22:35 PM from HYD to DEL
2. AI 103 @ 2:15 PM from DEL to IAD

Air India changed the flight schedule for HYD to DEL route from AI [protected]@ 22:35 PM to AI 840 @ 20:50 hours.

I wanted to reschedule my flight from Dec. 18th to Jan 6 and tried contacting the Air India customer care/ticketing department from 16th december...
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C
Chinmaye Gurubasappa
Dec 21, 2021
Jan 6, 2022
This thread was updated on Jan 6, 2022
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Cancelled Ticket Refund not initiated even after over 5 months from the cancelled date

Passenger Name: Chinmaye Hullenahalli Gurubasappa
PNR: YERHZ
E-ticket number:[protected]
Flight Details: Bangalore to Delhi; Delhi to Toronto
The ticket was cancelled in the month of July 2021
Cases/ Feedback forms created for refund initiation:
Reference Number: WB-IBLR[protected] created July 8th, 2021
Reference Number: WB-IBLR[protected] created October 25th, 2021
Case Number: 12495219...
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