Air India Complaints & Reviews

Sir /Madam,

I am Lt Col Sanjay Kumar (Retd) and approaching your Office with folded hands to get the refund for the bonafide cancellation of the ticket for which the details are stated in the trailing email.

Its been more than three months and the Airline has yet not remitted the refund despite several emails and calls to their help!ine number.

Yours kind intervention is requested as despite having to wait for hours for call to get through, the response received is 'the system is not functioning, can I make a call after another one hour'.

It is therefore requested to kindly look into the matter and see that a soldier does not loses his hard earned money.

Regards.

Lt Col Sanjay Kumar (Retd)
Mob: [protected]

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----- Forwarded message -----
From: "feedback.[protected]@airindia.in"
To: "[protected]@yahoo.co.in"
Sent: Thursday, 9 December, 2021, 06:08:55 pm IST
Subject: Air India Feedback Acknowledgement (Ref No. WB-DBOM[protected] Name: Mrs. Priti Kumar )

Dear Mrs. Priti Kumar,

अपना बहुमूल्य समय देने के लिए धन्यवाद ।
Thank you for your valuable time.

आपके संदर्भ के लिए फीडबैक के विवरण नीचे दिए गए हैं ।
The feedback details are as given below for your reference.

संदर्भ संख्या / Reference Number : WB-DBOM[protected]
स्थान / Location : Mumbai
फीडबैक प्रकार / Feedback Type : Assistance Required
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : DOM
यात्रा तिथि / Date of Travel. : 20/Nov/2021
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : Sir / Madam, The ticket was cancelled beforehand and hence refund is requested at the earliest please. Regards.
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 09/Dec/2021 18:10

आपके दिनांक 09/12/2021 के फीडबैक के संबंध में यह एक कंप्यूटर जनित जवाब है। कृपया इस ई-मेल का जवाब न दें।
This is an automated response to your feedback received on 09/12/2021. Kindly do not reply to this e-mail.

फीडबैक आवश्यक कार्यवाई / सूचना के लिए संबंधित कार्यालय को भेजा जा रहा हैं।
The feedback is being forwarded to the concerned office for information / necessary action.

आप नीचे दिए गए यू आर एल पर अपनी फीडबैक की स्थिति की जांच कर सकते हैं।
You can check the status of your feedback at URL.
http://portals.airindia.in/customerservice/status.aspx

आप किसी भी अन्य सहायता के लिए हमारे ग्राहक सेवा अधिकारी से 24x7 हेल्पलाइन के टोल नंबर[protected] पर संपर्क कर सकते हैं।
In case you need to speak to our Customer Care Executive for any other assistance, kindly contact our 24x7 helpline on Toll Number[protected].

एअर इंडिया से सहयोग के लिए धन्यवाद।
Thank you for patronizing Air India.

यातायात सेवाएं / Traffic Services
एअर इंडिया / Air India

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E-TICKET NUMBER:[protected] | Case id: 11002062

I am trying for refund for last 2 years for a flight which was cancelled due to covid lockdown.I have called the customer care for about a 100 times(literally) but everytime they say to write a mail. Writtern mails too but no response. Hope consumer complaint forum will help.

My flight from portblair to Delhi via Kolkata they cancel my connecting flight from Kolkata to Delhi, I've tried many times on air india helpline number. they are not responding they are not connected call to their service provider, so I had cancel my from Delhi to portblair before 5 days ago.
They are not refund my money till now and not responding any of my queries

I booked a flight from Mumbai to New York for 13th August 2021. Two weeks before departure, Air India cancels my flight. I ask them to give me a full refund and they agree to do it within 21 working days. It has been over 7 months since my request and I still haven't received my refund. I've tried reaching out over all modes of communication like phone and email, but I get no response.

I have booked a ticket from Toronto to Vijayawada on 10th January2022, for the travel date 17th January 2022. at the end of the transaction money was deducted and a popup message "P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly." I have not got any email confirmation regarding the ticket. I tried to reach customer care but its not reachable. please send an email confirmation ASAP

Hi . I was scheduled for travel on 12th January and ended up testing positive on 9th January . I have tried contacting Air India multiple times including the City office and they refuse to answer calls and keep re routing the number. I need to fly back as soon as I recover and I wanted my tickets rescheduled as per policy on their websites but even clarity of the process is not available. As a covid positive patient Am I Suppossed to call the airlines 500 times a day just to have a certain matter taken care of ?

I am writing this on behalf of my aunt who had booked air India flight bearing Ticket id[protected] from Amritsar to Birmingham on March 19, 2021. This flight was cancelled from airlines end and I was told that the refund would be credited in a month. Despite repeated calls to them and after escalating the matter everytime, I haven’t received refund yet and it’s been 10 months now. I would have earned good interest for this amount but I’m at all because of incompetency of their staff. I request an immediate probe into this as it just looks like they are running a scam ..

Respected Sir,
I hereby bring to your kind notice that I have booked a Air ticket (No.[protected], Pnr: Y4HNM) for travelling from Chennai to Port Blair on 26 Dec 21. However, I was not able to travel for some reasons and I have cancelled the ticket on 17 Nov 21 (Cancel Case Id:[protected] through one of the Air India customer care representative. He guided me to fill a feedback (Ref : WB-DBLR[protected]) form and wait for 21 days to refund.

I waited for 21 days and called on 07 Dec 21. There I come to know that I filled feedback form incorrectly. I filled the feedback form again(Ref: WB-DMAA[protected]) on 07 Dec 21 and made ensure that I filled it correctly this time. I have been again told to wait for 21 days for refund.

I called again on 19 Dec 21, where I came to know that my refund has been granted on 17 Dec 21. I told to wait for 7-10 days to get the amount in my account.

After all these days I contacted many times at Air India customer care I didn't get my refund till date. Even, I contacted refund section many times I didn't get the satisfactory reply and result.
I hereby request from this forum to grant my refund at the earliest.

Thanking You
Rajesh R Shettigar

I have canceled my Air tickets on 03DEC, but it's more than 1 month now and no one from Air India Customer Care or Refund Escalation department working on it.
As per their side, any refund gets credited in max 2-4 weeks, but every time I call customer care (for waiting for 1hr on-call) but unfortunately get a different answer every time.

I booked ticket from Mumbai to Delhi and Delhi to Mumbai on 2020 via customer care phone booking, but due to covid pandemic ticket was auto cancelled by Air India.

I have raised multiple email and logged complaint via customer but still refund is not provided.

I called multiple time to customer care number[protected], every time after waiting period of almost 1-2 hour response provided as will get back to you soon and after that call disconnect via customer care team.

Poor service by Air India team, seems they don't want to refund our money.

Looking for someone to help and guide how to get my refund money.

Travel details :
Mumbai to Delhi (Date of Journey: 28 March 2020)
Delhi to Mumbai ( Date of Journey: 04 April 2020)

Travelers details
Manish Kumar Singh-
E-TICKET NUMBER[protected]
Diksha Singh(Wife)
E-TICKET NUMBER[protected]
Ashvita Singh(Daughter)
E-TICKET NUMBER:[protected]
Jaishvi Singh(Daughter)
E-TICKET NUMBER[protected]

My wife and 2yr old was supposed to travel on this AI163(direct CCU-LHR) on 23rd Jan. I got a mail on 4th Jan 2022 stating that flight is cancelled but no plan for reschedule. My PNR is HJSG2.I tried to reach their customer care number but someone picks up after 1 hr and then redirects to some other team where it eventually gets disconnected after an hour wait.I tried to reach them on twitter but they didn't respond their as well. Pls suggest what i shall do now? My wife and 2yr old daughter stuck in India when i just moved to London. I am reachable on +[protected] if you need any other details. My wife's india number is +91 [protected].

I purchased a roundtrip business class ticket from JFK to New Delhi. Due to Covid 19 restrictions, I cancelled my tickets on April 30, 2021 and paid a cancellation fee of $200. The remainder amount was to be refunded to my bank account. It has been over a year and I am yet to receive my refund. I had made numerous phone calls and send emails to Air India, but I have not received any response.

I have attached emails and other documents regarding this matter. Your help will be most appreciated.

Eticket no:[protected]
Issue of Ticket: March 17, 2021
Cost of Ticket: USD 2, 877.57
Class: Business
Travel from JFK to New Delhi

Hello, I had 3 tickets booked for Kolkata to Delhi which was cancelled by Air India. I still need to travel so would like to find out how to reschedule these tickets to 14 Jan or later. I have not been initiated on the process, cannot call Air India. Have written twice already.

I don’t want to pay anything for reschedule ticket. Make reschedule ticket for us without any penalty otherwise give a fully refund to us. Thanks

My wife and daughter were traveling in January 03 2022. I have visa and they did not allow to them go into India. I asked to manager what do we have to do for next step. Manager told me called into Air India and make reschedule for your ticket. I came back at home fro airport and I called air India and air India agent told me manager from airport they write down No show in air India system then I told to air India agent we went to the airport...

Booked ticket however got error post successfull payment as follows:

There has been an error with your request.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

Please help

Pnr- Z1T5F
E- TICKET NO.[protected]
Connecting flight from port blair to Delhi via Kolkata cancelled by air india, I want to cancel my full ticket and refund my all money of ticket

Hello Airindia,

It's been 9 months since my flights got cancelled but I haven't heard anything from Air India yet.
It's really disappointing the service Air India is providing.

I booked my first Air India flight through the Air India website online.
Booking Reference: Z0R22.
Ticket:[protected]
In this booking, I travelled one way from London to India. The Return flight got cancelled so I paid extra at Air India (Vadodara, Gujarat, India) Branch. The booking reference is also the same Z0R22.
Ticket:[protected]
So,
I'm waiting for my refund. It needs to be refunded from the actual need to be refunded one way from Eticket:[protected] and the amount which I paid when I upgraded ETicket:[protected].

I hope someone will understand what I'm trying to say here and come back to me with a positive response as soon as possible.

I complained in the Air India Vadodara's office for the past 5 months. they are not giving me a proper answer. always they have new excuses every time. I am very disappointed with this service. I can understand that it is pandemic in the world but the but you also have to understand that for middle-class people ₹83, 000 is not a small amount. my amount was stuck from April 2021. I hope you can understand my problem and give me a refund as soon as possible.

Thank you.
Nishant Patel.
(Uk No: [protected])
(India No: [protected])

I flew from Toronto to Delhi on Dec 1st 2021. After takeoff, I was told that the seat is not functioning. They did not allow me to change my seat also. I had to sit thru 14+ hours of flight on a non-functional business class seat. The entertainment system was not working either. The crew told me that I should seek a refund after I land in Delhi. I have a complaint on their feedback page Ref No. WB-IYYZ[protected] but there has been no action from the airline.
I seek a refund of my business class fare as I could not enjoy anything, not even a decent seat.

I had cancelled my flight tickets from Delhi to Paris and Paris to Delhi on 5th december. They told me that amount would be refunded back in 21 working days but still I have not received the amount or any update related to this from Air India.
Ticket No:[protected],[protected]
Booking/Total amount to be refunded: ₹ 1, 32, 016
Request you ask them to refund my full ticket amount as soon as possible.