Air India Complaints & Reviews

Dear sir/Madam
On 13th Feb. 22 I have done payment for flight date change from 14th Feb. to to 15th feb. of Air India send link link for PNR HTGSZ, but till now showing same date 14th Feb. & No ticket received of 15th Feb., pl. Immediately resolved.
Waiting to reply.

Regards
Sohan Rawat
Mob. [protected]
Mail Id [protected]@gmail.com

Hi, My name is Ekta Arora Gill and I travelled in air india flight no AI336 - from New Delhi to Singapore. The staff checked my paper work - my australian passport, covid certificate, covid test, singapore visa etc and let me board this flight.

When I arrived in Singapore - I was detained by immigration as I came here on non VTL flight - meaning I was not permitted to go out as a tourist and this happended as the crew who checked me in did not do their work properly and I was the one to suffer here in the detention room. I cant even explain how I bad I felt being treated the way I was treated for not doing anything wrong - had the staff at new delhi informed me of this issue, I would not have come at all but their failure led to this issue.

Air India not just failed here but they took no responsibility of coming to me and speaking with me to sort this situation. I kept asking Singapore authorities to let me speak with the Air India contact but they advised that Air India personnel has decided this for you and you will be put on flight to India on the 15th of Feb. Why could not someone come to me to sort this for me. I am an Australian Citizen and Indian OCI holder but Air India staff has let me down and put me into this miserable situation. I had booked my 5 star hotel to stay for 2 days and had plans to catch my connecting flight on the 15th of Feb to return to Melbourne but here I am stuck in a detain centre/room with limited food and services.

All I need is Air India to act faster and either have me send back to delhi asap or I am happy to pay for any flights to leave from this room and have my freedom back. This is the worst flying experience I ever had and I will definitely take this further with higher management of Air India. I was quiet happy that TATA has taken this over but I am sad to witness the ground reality of this airline and being a victim of their mistake and their un co-operative behaviour.

I had booked a ticket through the air india website portal on 12/02 on the final step the money got deducted from my account however i did not receive any email confirmation neither did i get any booking, i have been trying the call centre but i am geeting no response from them as i am being placed on hold and than the line is being dissconnected and they are closing the call saying someone will call you but no solution or confidence is given that the matter is being looked into or by when we shall receive a resolution on it

Regarding eticket no.[protected]. Refer below email complete communication but still Air India not helping. Case is still open and pending with them. Refer subject Open case IDs

Air India
To:
yogesh.[protected]@yahoo.co.in

Mon, 17 Jan at 1:22 pm

Dear Yogesh,

Greetings from Air India!

?

We acknowledged the receipt of your mail, we apologies for the inconvenience that you faced while waiting for refund and unintentional delay in responding to you.

?

We would like to inform you that, as you have already filled the feedback form regarding your query for refund the concern team will surely get back to you with accurate resolution.

Also we request you to kindly check your feedback status on the given link:-https://www.airindia.in/feedback-status.htm

Please accept our sincere apology for the difficulties you encountered which should in no way reflect the level of service we aim to offer our passengers.

For any further assistance, visit us on www.airindia.in or write to us at [protected]@airindia.in for your other queries.

Thank you for writing us. Have a great time!

Regards,
Achal
Air India Contact us Team.

[protected] Original Message[protected]
From: yogesh.[protected]@yahoo.co.in [yogesh.[protected]@yahoo.co.in]
Sent: 13/1/2022 7:26 pm
To: [protected]@airindia.in
Subject: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update


Hello Team,


Refer my initial feedback form details WB-INRT[protected] and refer below my trailing email. where i clearly mentioned about my axis bank details for refund process. Then how you can process the refund on my blocked one credit card. Could you explain. I want my money back on my axis back as soon as possible. Please share the escalation matrix as well as i need to escalate further.

Currenly i am in Tokyo Japan since jan 2020 now project going to end soon, I am returning india in coming 12th Jan, 2022. My wife Vandana hans called so many times to customer care from India and she told so many times that we need refund in our axis bank but getting different solutions from each representative. This is not good feedback. Requesting you please refund the amount in my axis bank so that i book new ticket for india.

Please reply back with root cause and fix the problem asap its been long time and I did not get my refund back.


----- Forwarded message -----
From: Yogesh Hans
To: [protected]@airindia.com
Cc: Vandana Hans
Sent: Wednesday, 12 January, 2022, 08:48:44 pm GMT+9
Subject: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update


Hello Team,


Refer my initial feedback form details WB-INRT[protected] and refer below my trailing email. where i clearly mentioned about my axis bank details for refund process. Then how you can process the refund on my blocked one credit card. Could you explain. I want my money back on my axis back as soon as possible. Please share the escalation matrix as well as i need to escalate further.

Currenly i am in Tokyo Japan since jan 2020 now project going to end soon, I am returning india in coming 12th Jan, 2022. My wife Vandana hans called so many times to customer care from India and she told so many times that we need refund in our axis bank but getting different solutions from each representative. This is not good feedback. Requesting you please refund the amount in my axis bank so that i book new ticket for india.

Please reply back with root cause and fix the problem asap its been long time and I did not get my refund back.

----- Forwarded message -----
From: Yogesh Hans
To: feedback.[protected]@airindia.in ; [protected]@mb.point.ne.jp ; Air India
Cc: Vandana Hans
Sent: Friday, 17 December, 2021, 01:55:12 am GMT+9
Subject: Re: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update


Hi All,

Refer my initial feedback form details WB-INRT[protected] where i clearly mentioned about my axis bank details for refund process. Then how you can process the refund on my blocked one credit card. Could you explain. I want my money back on my axis back as soon as possible. Please share the escalation matrix as well as i need to escalate further.

Currenly i am in Tokyo Japan since jan 2020 now project going to end soon, I am returning india in coming 12th Jan, 2022. My wife Vandana hans called so many times to customer care from India and she told so many times that we need refund in our axis bank but getting different solutions from each representative. This is not good feedback. Requesting you please refund the amount in my axis bank so that i book new ticket for india.

Please reply back with root cause and fix the problem asap.

On Thursday, 16 December, 2021, 07:14:34 pm GMT+9, Vandana Hans wrote:

[protected] Forwarded message[protected]
From: Yogesh Hans
Date: Thu, Dec 16, 2021 at 3:15 PM
Subject: Fw: Fwd: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
To: Air India, [protected]@mb.point.ne.jp
Cc: Vandana Hans

Hi Team,

My wife Vandana Hans called today on customer care. As per them refund process initiated and has been refunded and I did not get the refund in my axis bank account. Please check feedback form where I clearly informed that my past credit card got cancelled and not in use so I want refund in my axis bank account. Could you please check and let me know as I did not get the amount in my axis bank yet. Please find my account details here:

Account number: [protected]
IFSC Code: UTIB0000022

Sent from Yahoo Mail for iPad

Begin forwarded message:

On Thursday, December 16, 2021, 6:02 PM, Vandana Hans wrote:

[protected] Forwarded message[protected]
From: Yogesh Hans
Date: Mon, 22 Nov 2021, 13:22
Subject: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
To: Vandana Hans


FYI for followup after 2 weeks

----- Forwarded message -----
From: "feedback.[protected]@airindia.in"
To: "[protected]@mb.point.ne.jp" ; "yogesh.[protected]@yahoo.co.in"
Sent: Saturday, 20 November, 2021, 04:39:19 pm GMT+9
Subject: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update


A new action has been added to the feedback WB-INRT[protected] by [protected]@airindia.in.

Last Action Update: Dear Sir/Madam, Greetings from Air India! We have initiated the process of refund against the subject transaction as per applicable fare rules. The amount will be credited to the account from which the payment was made, in 20-22 working days as per standard banking process time requirements. Please get in touch with us should you require further assistance. Assuring you of our best services at all times. Regards, Ecommerce Helpdesk/ng New CS Cooordinator:INT

Current status of the feedback is: Under Process

Please open Customer Service Portal to view the new action.

Customer Services
Air India

Account number: [protected]
IFSC Code: UTIB0000022

hello team, when we initiated the refund process we clearly mentioned in the feedback form the HDFC bank credit card from which the transaction was made is blocked and not in use and in feedback form we mentioned that we want refund in our AXIS bank account the details are mentioned above .this is the feedback ref. no.-WB-INRT[protected]
so please refund the amount in my axis bank account mentioned above.

please find my canceled check and account details so kindly refund..

ref:_00D2v1u6V0._5002uQpvsN:ref

Lost one baggage on Jan 27, 2022 or did not recieve one bagage while we arrived at SFO from New Delhi on Jan, 27, 2022. Since that day, calling & emailing SFO AIRPORT and AIR INDIA but no response yet.

Booked ticket however got error post successfull payment as follows:

There has been an error with your request.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

My E-Ticket numbers

[protected]
[protected]

are not refunded yet. Customer care doesn't receive calls and they don't support me. Also emails communication i received different replies and still after promise they didn't refund my money back. Please support me immediately on this.

Air India has cancelled my direct flight from Bangalore to London. Now they want me to fly to Delhi and wait there for 7 hours and fly to London 7+ hours late. I will miss my connecting coach and I do not know where to wait all night as I am a 75 year old lady, that is why I booked a direct flight paying a lot more

Pathetic. Horrible . Unscrupulous Frauds.

I traveled to Germany on 9th February 2022 with my 3 year old kid and Wife, and this Air India ( Bangalore) staff named Mr.Keila Narayanroa turned out to be a nightmare for us.

These people are being trained specially to target family goers with small kids and extract money in the name of excess baggage, as they fly empty, so this is the only money making avenue.

Their modus operandi is very simple, on their website its says that a single luggage of 32 KGS to the max will be allowed but when you reach the airport they totally refrain from it and says the total luggage of only 23 KGS will be allowed. Thus starts the packing and unpacking and poor passengers are being harassed to the core.

Now comes the negotiation and they charge Rs:500 for every extra kilos. Just do the maths and you will understand their money making strategy.

Avoid this airline at every cost.

I was not able to reschedule my flight on time and in emergency I booked another flight.
Because on contacting air India they put my call on hold for 30 minutes and declined it after that. The WhatsApp no. They provide and chat box"maharaj" was also of no use.

My flight one was Z2WDG and last name Singh.If air India responded on Time and reschedule the flight then I didn't need to book another flight on 9 Feb 2022.
So, I want a complete refund of my flight of 13 Feb 2022.

Applied for ewdund and after 3 qeeks no one in call centre is able to provide any update . They transfer the call and it holds dor 30 mins and disconnects automatically.
Not sure what to do...

Hello,

Below ticket was for a travel planned on May 2020 and the flight got cancelled due to COVID. After the cancellation in 2021, I never received any update or confirmation on my refund. I have followed up via call more than 10 times in last 9+ months and received absolutely no status update.

Many times, the call was disconnected by the agent intentionally which was very frustrating to get that kind of service after such huge wait time.

Air India Booking Reference : JZQVZ

Feedback : WB-IYYZ[protected]
Case Reference: 13544528

Date of Travel:03-May-2020
Toronto to Chennai (Round Trip - Return on 05-Jun-2020)

Eticket # in this reservation.

[protected]
[protected]
[protected]

Air India has been holding the Flight cancellation refund from Oct 2021.

Almost 15 calls had been made to Air India from Oct till date and every time I had been promised by the Air India call center and the escalation team that the refund will be made in 2 weeks however there had been no update.Air India had been simply fooling around and providing fake promises.
Escalation ticket no's provided by the Escalation department of Air India:
Air India Cancellation - Oct[protected]
Escalation Ticket - Nov[protected]
Escalation Ticket - Dec[protected]
Escalation[protected]
Name - ANCHAL Sharma
Emp id :

This has been an unprofessional behavior from Air India completely unethical and lacking Integrity in behaviors and response.
More over it's impossible to reach the Call center of Air India and even if you mange to reach after 4 hours of wait the call gets disconnected.

Please don't cheat the customers.

Details as below:

TICKETED [protected] AI
TICKETED [protected] AI
Scheduled for 23 oct for Travel for EWR to Mumbai
Passenger Name:
SRIVASTAVA/PREM MRS
SRIVASTAVA/SURENDRA KUMAR MR
Ticket was Cancelled prior to travel on 17th oct as Air India Changed the flight Schedule which was not suitable.
Ticket was cancelled via call to the Call center as I was informed that since Air India had changed the flight it Qualifies for a full refund and I will get my amount refunded with in 2 weeks.
As per the advise from the Agent a cancellation request was also raised on the Air India Website :
Reference No: WB-IEWR[protected]

Dear sir,
I have booked two flights ( ie delhi to goa and goa to delhi).my booking reference no. is JB0M1 and HL83V respectively. but my flight has been rescheduled. and the second flight (HL83V) timing revised to 0200 pm to 0400 pm on 18 feb 22 but I want this flight to be on 17 feb 22 from 0200pm to 0400pm. i didn't get new itinerary till now as I have already called air india customer services six times, but they did not resolved my issue yet and they always keep my call on hold.it is very annoying for me to keep calling customer care so kindly resolved my issue ASAP

Month of Incident: March 2020

I booked a roundtrip Air India flight via third party i.e. Via.com in my case.
The schedule trip was from Singapore to Delhi from 11th April, 2020 to 24th April, 2020 from Delhi to Singapore. Due to Covid the flights were cancelled.
However, a curriculum was shared by the government as well Air India that any ticket that were cancelled during April or May 2020 will be reimbursed fully without any deductions/cancellation fee. However, it is been almost 2 years of follow up with via.com and Air India. I have not received any reimbursement. When I speak to via.om they say Air India has not reimbursed we are waiting check with Air India.
When I speak to Air India customer center they say, please ask the third party to check with our sales teams.

After making so many calls and so many tweets and so many of the email, I still have not received my refund.
I will request if you can help me get my refund.
The Refund Application Number as reference by Air India is : [protected]
Passenger Name : Rachit Pandey

Lots and lots of follow up emails have been sent through my id as well as my wife's id.

Its been a year, Air India is not refunding 4 tickets price, around $4000 yet, It was told to me by Air India that the ticket status is shows as refunded and they don't have any action and asked to contact agent. Agent confirmed that I have to directly deal with Air India as the amount is directly taken by Air India. I have reached out to Air India's feedback team, ecommerce team and refund team but the response if "you response is initiated as of May 21, 2021. Appreciate any help to get the refund done as soon as possible. Thanks in advance.

Hi I am Viswajith Kodela and I have been waiting since December 8th 2021 for my refund from Air India. I booked my flight from Toronto to Vijayawada and cancelled it December 8th of 2021 and the ticket I booked has a refund policy with cancellation charges.

It has been more than 2 months and I have been speaking with Air India’s customer service people and raising feedback forms as they said and still am waiting for my refund.

My feedback acknowledgement reference number is WB-IYYZ[protected]. Please contact me at [protected]@gmail.com for personal information.

Sir/Madam,
I have booked Air India flight from Guwahati-Kolkata-Bhubaneswar (Booking Reference:YH8DP, date 17 Oct 2021). However, there was re-schedule of the said flight from Guwahati to Kolkata which led to cancellation of the ticket as it was not possible for me to catch that rescheduled one. Based on Air India support service the cancellation was done (The feedback reference number: WB-DGAU[protected] for Case ID[protected].
However the refund amount is still not done after repeated assurance from Air India Customer Service.

Have booked on your website as a guest and money has been debited but I did not receive a ticket or a confirmation number or a transaction number. You now have about Rs 4680 of my money but nothing in return. Customer Service lines are busy. PLEASE HELP!. I have my UPI reference number.
I would appreciate if my refund is initiated asap

I have booked a ticket from DUBAI to BAGDOGRA ON 04TH FEB 2022, for the travel date 26th MARCH 2022. at the end of the transaction money was deducted and a popup message "P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly." I have not got any email confirmation regarding the ticket. I tried to reach customer care but its not reachable. please send an email confirmation ASAP.

Thank you
BISWAJIT DAS
+[protected]