Air India Complaints & Reviews

Sir /Madam,

I am Lt Col Sanjay Kumar (Retd) and approaching your Office with folded hands to get the refund for the bonafide cancellation of the ticket for which the details are stated in the trailing email.

Its been more than three months and the Airline has yet not remitted the refund despite several emails and calls to their help!ine number.

Yours kind intervention is requested as despite having...

Sir /Madam,

I am Lt Col Sanjay Kumar (Retd) and approaching your Office with folded hands to get the refund for the bonafide cancellation of the ticket for which the details are stated in the trailing email.

Its been more than three months and the Airline has yet not remitted the refund despite several emails and calls to their help!ine number.

Yours kind intervention is requested as despite having...

E-TICKET NUMBER:[protected] | Case id: 11002062

I am trying for refund for last 2 years for a flight which was cancelled due to covid lockdown.I have called the customer care for about a 100 times(literally) but everytime they say to write a mail. Writtern mails too but no response. Hope consumer complaint forum will help....

My flight from portblair to Delhi via Kolkata they cancel my connecting flight from Kolkata to Delhi, I've tried many times on air india helpline number. they are not responding they are not connected call to their service provider, so I had cancel my from Delhi to portblair before 5 days ago.
They are not refund my money till now and not responding any of my queries...

I booked a flight from Mumbai to New York for 13th August 2021. Two weeks before departure, Air India cancels my flight. I ask them to give me a full refund and they agree to do it within 21 working days. It has been over 7 months since my request and I still haven't received my refund. I've tried reaching out over all modes of communication like phone and email, but I get no response....

I have booked a ticket from Toronto to Vijayawada on 10th January2022, for the travel date 17th January 2022. at the end of the transaction money was deducted and a popup message "P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly." I have not got any email confirmation regarding the ticket. I tried to reach customer care but its not reachable....

Hi . I was scheduled for travel on 12th January and ended up testing positive on 9th January . I have tried contacting Air India multiple times including the City office and they refuse to answer calls and keep re routing the number. I need to fly back as soon as I recover and I wanted my tickets rescheduled as per policy on their websites but even clarity of the process is not available. As a covid positive patient Am I Suppossed to call...

I am writing this on behalf of my aunt who had booked air India flight bearing Ticket id[protected] from Amritsar to Birmingham on March 19, 2021. This flight was cancelled from airlines end and I was told that the refund would be credited in a month. Despite repeated calls to them and after escalating the matter everytime, I haven’t received refund yet and it’s been 10 months now. I would have earned good interest for this amount...

Respected Sir,
I hereby bring to your kind notice that I have booked a Air ticket (No.[protected], Pnr: Y4HNM) for travelling from Chennai to Port Blair on 26 Dec 21. However, I was not able to travel for some reasons and I have cancelled the ticket on 17 Nov 21 (Cancel Case Id:[protected] through one of the Air India customer care representative. He guided me to fill a feedback (Ref : WB-DBLR[protected]) form and wait for 21 days...

I have canceled my Air tickets on 03DEC, but it's more than 1 month now and no one from Air India Customer Care or Refund Escalation department working on it.
As per their side, any refund gets credited in max 2-4 weeks, but every time I call customer care (for waiting for 1hr on-call) but unfortunately get a different answer every time....

I booked ticket from Mumbai to Delhi and Delhi to Mumbai on 2020 via customer care phone booking, but due to covid pandemic ticket was auto cancelled by Air India.

I have raised multiple email and logged complaint via customer but still refund is not provided.

I called multiple time to customer care number[protected], every time after waiting period of almost 1-2 hour response provided as will get back to...

My wife and 2yr old was supposed to travel on this AI163(direct CCU-LHR) on 23rd Jan. I got a mail on 4th Jan 2022 stating that flight is cancelled but no plan for reschedule. My PNR is HJSG2.I tried to reach their customer care number but someone picks up after 1 hr and then redirects to some other team where it eventually gets disconnected after an hour wait.I tried to reach them on twitter but they didn't respond their as well. Pls suggest...

I purchased a roundtrip business class ticket from JFK to New Delhi. Due to Covid 19 restrictions, I cancelled my tickets on April 30, 2021 and paid a cancellation fee of $200. The remainder amount was to be refunded to my bank account. It has been over a year and I am yet to receive my refund. I had made numerous phone calls and send emails to Air India, but I have not received any response.

I have attached emails and other...

Hello, I had 3 tickets booked for Kolkata to Delhi which was cancelled by Air India. I still need to travel so would like to find out how to reschedule these tickets to 14 Jan or later. I have not been initiated on the process, cannot call Air India. Have written twice already....

I don’t want to pay anything for reschedule ticket. Make reschedule ticket for us without any penalty otherwise give a fully refund to us. Thanks...

My wife and daughter were traveling in January 03 2022. I have visa and they did not allow to them go into India. I asked to manager what do we have to do for next step. Manager told me called into Air India and make reschedule for your ticket. I came back at home fro airport and I called air India and air India agent told me manager from airport they write down No show in air India system then I told to air India agent we went to the airport...

Booked ticket however got error post successfull payment as follows:

There has been an error with your request.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

Please help...

Pnr- Z1T5F
E- TICKET NO.[protected]
Connecting flight from port blair to Delhi via Kolkata cancelled by air india, I want to cancel my full ticket and refund my all money of ticket...

Hello Airindia,

It's been 9 months since my flights got cancelled but I haven't heard anything from Air India yet.
It's really disappointing the service Air India is providing.

I booked my first Air India flight through the Air India website online.
Booking Reference: Z0R22.
Ticket:[protected]
In this booking, I travelled one way from London to India. The Return flight got cancelled...

I flew from Toronto to Delhi on Dec 1st 2021. After takeoff, I was told that the seat is not functioning. They did not allow me to change my seat also. I had to sit thru 14+ hours of flight on a non-functional business class seat. The entertainment system was not working either. The crew told me that I should seek a refund after I land in Delhi. I have a complaint on their feedback page Ref No. WB-IYYZ[protected] but there has been no action...