Air India Complaints & Reviews

This is Vikas Kumar Jain. I have canceled my ticket (for 2 passengers I paid around 1.9 L) which I booked from airindia customer support ticketing department. I have already submitted the feedback form to get the refund. As my ticket was booked through the ticketing department hence I have shared my bank account details as well for the refund. I have called the customer service team more than 30 times. It’s been more than a month I am waiting for my refund and still, I haven’t got my money back. I am always told to wait for a few more days on each and every call and the customer care team is giving false assurances. On twitter I was always told we have forwarded your request to concerned team. Whenever I call to customer support they put my call on never ending hold or drop the call. I am extremely furious about this rude and insulting behavior of the customer team. I am not getting any help from air india. I don’t know how my refund will be process.

Customer support mostly told me that they are transferring the call to their concerned team and I waited almost 1 hour and the call was simply disconnected by them without saying a single word. I called them again and when I explained my case she just suddenly went silent and not replied me back. The worst customer care I ever experienced in my entire life giving false assurances and rude behavior to the customers. I think they are stealing the money. This is what I can conclude by this behavior. No more words to say. I just want my money back (refund) of Rs. 1.9 lac.

Respected Sir,

I hereby bring to your kind notice that I have booked a Air ticket[protected] with Pnr: H5BRR for travelling from Thiruvananthapuram to Nairobi on 30 Jun 21. However the flight was cancelled by Air India and I have requested for refund. They had request to wait for 21 days to process the refund.

After which I have called several times to their helpdesk for refund and shared all the requested details. However the refund has not been processed. Also i have raised complaints in their portal for refund ( Airindia request no 10602781, feedback complaint no WB-ITRV[protected] which are still in process for several months.

After all these days I contacted many times at Air India customer care I didn't get my refund till date. Even, I contacted refund section many times I didn't get the call connected itself. I hereby request from this forum to help for getting the refund at the earliest.

Thanking You
Sivaraj Sivathanupillai
Mob [protected]

It all started when I booked a flight with Air India via their website yesterday afternoon around midday. The payment went through however I received a message saying "error, payment has gone through and we will send you the ticket shortly". After waiting 15 minutes I called Air India customer service requesting more information regarding my ticket. They advised that the ticket's PNR was YPS3D and that they could see the flight in my name. They then advised me that I will be transferred to the ticketing department so that they can issue the ticket to me. I was constantly transferred from one person to another with waiting time of 40 minutes at times on hold. This continued until 1615 when I spoke to one of the ticketing agent. (In the meantime the PNR also started showing invalid and wasn't able to retrieve the ticket). She advised me that the YPS3D was not visible now as that was on time hold and that my ticket was not cancelled. She further advised my that I do not have any ticket on the system therefore even if I go to the airport I will not be able to fly. I re-inquired this asking her " are you sure and that I wouldn't be charged as a no show", she confirmed yes that she is sure and that there is no valid ticket in my name on the system. She asked me to fill out the feedback form requesting a full refund and choosing the option" PNR issued and ticket not issued" on the feedback form. I submitted this form whilst she was on phone. I have a full six minute recording of this call and full conversation as an evidence. I also submitted a form from commbank requesting cancellation of pre-authorisation.
At 8:05 pm I received an email (below) with my ticket. I called them and inquired about this asking them clearly why they have sent me a ticket approximately 70 minutes of my flight. I also advised that the fact is that I live 50 minutes from the airport and that it is impossible for me to catch an international flight in this duration. The agent on the phone said that he will resolve this and cancel my ticket. He had me on hold for 46 minutes and then disconnected. I called again and spoke to another agent who said that I was a no show and that she would cancel my ticket but I will be charged $500 of the total ticket price which was approximately $5970 as this was a business class ticket. I pleaded to them asking how is it my fault when they had advised that I had no ticket and then they were the ones who had issued a ticket 70 minutes before an international flight. She again advised that she has cancelled the ticket and I will be charged $500. The case number for this was 13886811. In the meantime I had started driving towards the airport with my wife and 5 year old daughter. I reached the airport at 2114 hours and spoke to Aayan at the Air India counter who gave me your details. He kindly listened to my ordeal and the harassment I had suffered all day and confirmed that it was not my fault and that I shouldn't have been put through this. I suffered through all this when I was trying to reach India to see my father who is suffering from cancer and I haven't been able to travel for past 3 years due to Covid.
I know you must be super busy but I sincerely request to help with this situation and ease the pain pf the harassment I suffered for nearly seven hours at the hands of the air india staff.

Hi I am trying to reschedule Air India ticket from 26th Jan 2022. Customer Service collects all the details, transfers the call to Ticketing Department and then no body picks up the call and after 30 minutes it says the number is temporarily out of service. No call back despite call back promise.

Booked a ticket from chicago to vtz- Air india rescheduled my flight and the transit in delhi increased to 25 hours. Air india did not take any responsibility to help arrange stay. Least i expected was courtesy.

Air India staff at chicago are the worst every. Rude- no information, and kept saying, not my problem, go to talk to delhi, I dont know. who asked you to book etc. worst staff ever.

Never ever will I book Air India

I had booked return flight to Goa on 10 Nov 21 as per booking reference HBLKX and an amount of ₹ 33, 402 was charged through my ICICI Bank debit card. Due to unavoidable reasons, I had to cancel the booking within 24 hours. As per Air India policy, I am supposed to be refunded the full amount in case of a cancellation within 24 hours of booking, but I didn't receive the refund. I registered a complaint with Air India customer care with reference number WB-DDEL[protected] on 05 Dec 21 and got a reply that refund would be processed in 3-4 weeks, but nothing happened. I again registered a complaint on 11 Jan 22 with reference number WB-DDEL[protected], but there has been no progress on the case. Please assist in refund of money

Customer Service verifies details, transfers call to TICKETING department - 6/7 times infinite wait of 2 hours, callback promised, no callbacks ever.
No option to reschedule flights online.

HOW MAY I RESCHEDULE MY RESERVATION?

From 3 to 4 days I am calling air india customer care for rescheduling my flight ticket.but they transfer my call to ticketing dept but no one picks the call from ticketing dept.

I had a flight to Kathmandu from goa and was in transit via Delhi. In goa, I submitted my PCR, vaccination card and identification. Upon landing on Delhi, and trying to get the boarding pass, I was notified that my PCR report is not acceptable in Delhi. Despite me reaching at 3 am no one from the customer service responded. I got to know that my PCR is not accepted by air india. The same thing could have been communicated to me at 3 am cause it would have given me ample time to book and complete my PCR. Well it was 6 o[censored]s not just me. That’s when things start getting interesting.
I don’t want to say anything about the supervisor in counter E and F in Delhi airport. Never had encountered such a human being.
Then went to the ticketing center to reissue the ticket and eventually paid 250 less than the actual fare for the flight to KTM from Delhi which was 7.4K, the reason why I am saying it because i paid that amount individually for all six flyers. Realized, customer service is for corporate service, not for customer. Customer service knows the issue. Well if the PCR was not to be accepted, why weren’t we notified in GOA? Also, no one cared while they were giving us the ticket in the counter. Have been flying frequently since past 8 years. Had the most Horrendous experience.
I am scared to travel using air india.

Date if Incident - 5th January 2022.
Full Description - I had booked a ticket through Air India website, for travelling to Hong Kong from Mumbai via Delhi in a single Itenary. Due to covid Restrictions by Hong Kong, the ticket was cancelled by Air India. I had a call with the call center on 5th Jan 2022, where i was assured that I would get the entire amount refunded within 21 days. Since then I have made several calls including today, where either the agents will drop the call or give me an assurance that it will be refunded, but they dont give a period or time by when. I have asked them to put me through to the escalation team, but they will not connect me. I have also raised a "Feedback form" but even that got closed without any response.
The payment had been made through credit card, and if the due date is over and the refund not made. I would have to bear more losses.

Desirable Resolution - The full refund should be made on or before 5th of Feb, which is the due date. If it is further delayed, Air India has to bear the losses that I have to bear due to delayed refund.

Hi, I am trying to reschedule/cancel my flight. My call is being forwarded always to the ticketing department & those executive are not responding well & they are lack of knowledge/company protocols. After providing all the required documents also they are not rescheduling my flight and most annoying part is they are keeping on hold for more than an hour and till now I spent more than 12 hours combined from past 2-3 weeks. They did not even respond to my emails.

I now want to cancel my flight for the horrible experience I've had and moved to schedule with a different airline. I am not even able to cancel because ticketing department never takes calls!!

I tried to book a ticket from london to chennai for 31st may for 3 adults, on 15th Jan. The money was deducted and no ticket was issued.

I called customer services and they told I may get a ticket in 24 hours.
Nothing was received. So I raised a feedback/complaint with air india.

I got a response automated message saying your money will be refunded based on fare rules, when the ticket is not issued what are fare rules?

I tried calling customer care an on phone for so many hours and finally a lady by the name Anchas told me they don't have any escalation mechanism and the feedback team who works online is the only way of resolving no escalation . now the tickets on their site or sold out and other airlines prices have gone up. my money is struck, who will give my money and pay for my loss or extra amount i need to pay to get my tickets
My money was deducted and no ticket was issued(15th). I raised with customer services, they asked me to wait 24 hrs, nothing happened I raised feedback on 17th no money or ticket till now, absolute disgrace

This cabin crew is abusing me as I declined his request to meet him this is such a harassment to girl

I had my trip scheduled from Sydney to Mumbai with Qantas and Air India on January 21, 2022 for myself, my wife and my 10 months old baby. The first leg of the trip from Sydney-Adelaide-Delhi was serviced by Qantas and the second leg from Delhi to Mumbai by Air India. Mid way on my flight from Adelaide to Delhi we were informed that my connecting flight from Delhi to Mumbai AI605 was cancelled. Accordingly we were issued with the new ticket for flight AI 887 scheduled at 7am on January 22nd, 2022. We reached Delhi airport at 4.30 am for checking in for the flight at counters E at terminal 3 of Delhi Airport. We were asked to keep jumping at different counters for check in. At the counter we were being serviced by Mr. Utsav Sarkar and Miss Simran. They kept us waiting for more than 90 mins. Even after pleading that we are travelling with an infant who is unwell, they didn't heed to our request and kept on entertaining other passengers mid way in the queue. They mentioned they were trying to resolve the issue with the flight booking number but never mentioned if we had to do something from our side even after being asked of any issues. Right at 6 am when the check in counter closed and after 1 and half hour of pleading, they told that we cannot check in as counters are now closed and we had to book new flight for domestic leg of our journey. The kind o[censored]ncourteouse and traumatic service we received at the airport was very unacceptable for a national carrier. We need to lodge a complaint against Mr. Utsav Sarkar and Miss Sinran for making us go through such a bad experience with Air India.

I had booked a flight with Air India for travel in July 2020, Toronto to Mumbai Return ticket. Because of the pandemic, ticket got cancelled, but I have not received the refund. Its been almost one and half year. I have been patiently waiting for the refund and had a faith that Air India will refund that. But after calling the call centers twice a week and following up several times, I have not received any response on the refund. Its $1498.36...

I’m Goutham Tirpur and I had booked a air india ticket having reference Eticket no.[protected]/Booking Reference YNRSF for myself on dated 02/11/2021 to visit Mumbai From Hyderabad for personal purpose but due to some issues the flight was re-scheduled to 03/11/2021. So after having conversation with air india customer care executive, I opted to cancel the ticket with full refund.

I spoke to customer care executives regading the issues many times but so far I haven’t got any sort of help from them.

From 5 to 6 days I am calling air india customer care for rescheduling my flight ticket.but they transfer my call to ticketing dept but no one picks the call from ticketing dept.

I booked a flight for my sister from Mangalore to Udaipur. It was a connecting flight Mangalore to Bombay & Bombay to Udaipur.

The flight got cancelled, but I didn't recieve any notification via sms or email or anything. I am trying to get a reschedule done but the customer care doesn't pickup the phone and puts you on hold for hours.

This is causing extreme stress to me and my family.

Respected Sir/ Madam,

I Hasanabbas N. Kadiwala brother of Mohemedali N. kadiwala would like to file a complaint to Air India Airlines regarding the scam done by Air India Airlines management at Mumbai T2 terminal.

On 11th January 2022, My brother was going to London for studies along with student visa from Mumbai. So according to the Student Offer there is an allowance of 1 free additional piece of max 23kgs.
But while checking in he was told by the Air India Airlines management at Mumbai T2 Terminal that the student offer is not valid (even though the student offer is still showing on the website) and he was charged Rs.14, 000 stating as an excess luggage.

I would respectfully ask the Air India Airlines to look into this matter and refund the total amount of Rs.14, 000 as soon as possible.

Flight details and student offer is attached along with this mail.

Regards,
Hasanabbas Kadiwala
[protected]

Hi..I had to cancel my tickets for 20th of march because I have been quarantined here in chandigarh..In order to get refund of my tickets i had to drop a mail here..i hope the action will be taken as soon as possible and I would be refunded back my amount which is Rs 6508