Air India Complaints & Reviews

Booked a ticket from chicago to vtz- Air india rescheduled my flight and the transit in delhi increased to 25 hours. Air india did not take any responsibility to help arrange stay. Least i expected was courtesy.

Air India staff at chicago are the worst every. Rude- no information, and kept saying, not my problem, go to talk to delhi, I dont know. who asked you to book etc. worst staff ever.

Never ever will I book Air India

I had booked return flight to Goa on 10 Nov 21 as per booking reference HBLKX and an amount of ₹ 33, 402 was charged through my ICICI Bank debit card. Due to unavoidable reasons, I had to cancel the booking within 24 hours. As per Air India policy, I am supposed to be refunded the full amount in case of a cancellation within 24 hours of booking, but I didn't receive the refund. I registered a complaint with Air India customer care with reference number WB-DDEL[protected] on 05 Dec 21 and got a reply that refund would be processed in 3-4 weeks, but nothing happened. I again registered a complaint on 11 Jan 22 with reference number WB-DDEL[protected], but there has been no progress on the case. Please assist in refund of money

Customer Service verifies details, transfers call to TICKETING department - 6/7 times infinite wait of 2 hours, callback promised, no callbacks ever.
No option to reschedule flights online.

HOW MAY I RESCHEDULE MY RESERVATION?

From 3 to 4 days I am calling air india customer care for rescheduling my flight ticket.but they transfer my call to ticketing dept but no one picks the call from ticketing dept.

I had a flight to Kathmandu from goa and was in transit via Delhi. In goa, I submitted my PCR, vaccination card and identification. Upon landing on Delhi, and trying to get the boarding pass, I was notified that my PCR report is not acceptable in Delhi. Despite me reaching at 3 am no one from the customer service responded. I got to know that my PCR is not accepted by air india. The same thing could have been communicated to me at 3 am cause it would have given me ample time to book and complete my PCR. Well it was 6 o[censored]s not just me. That’s when things start getting interesting.
I don’t want to say anything about the supervisor in counter E and F in Delhi airport. Never had encountered such a human being.
Then went to the ticketing center to reissue the ticket and eventually paid 250 less than the actual fare for the flight to KTM from Delhi which was 7.4K, the reason why I am saying it because i paid that amount individually for all six flyers. Realized, customer service is for corporate service, not for customer. Customer service knows the issue. Well if the PCR was not to be accepted, why weren’t we notified in GOA? Also, no one cared while they were giving us the ticket in the counter. Have been flying frequently since past 8 years. Had the most Horrendous experience.
I am scared to travel using air india.

Date if Incident - 5th January 2022.
Full Description - I had booked a ticket through Air India website, for travelling to Hong Kong from Mumbai via Delhi in a single Itenary. Due to covid Restrictions by Hong Kong, the ticket was cancelled by Air India. I had a call with the call center on 5th Jan 2022, where i was assured that I would get the entire amount refunded within 21 days. Since then I have made several calls including today, where either the agents will drop the call or give me an assurance that it will be refunded, but they dont give a period or time by when. I have asked them to put me through to the escalation team, but they will not connect me. I have also raised a "Feedback form" but even that got closed without any response.
The payment had been made through credit card, and if the due date is over and the refund not made. I would have to bear more losses.

Desirable Resolution - The full refund should be made on or before 5th of Feb, which is the due date. If it is further delayed, Air India has to bear the losses that I have to bear due to delayed refund.

Hi, I am trying to reschedule/cancel my flight. My call is being forwarded always to the ticketing department & those executive are not responding well & they are lack of knowledge/company protocols. After providing all the required documents also they are not rescheduling my flight and most annoying part is they are keeping on hold for more than an hour and till now I spent more than 12 hours combined from past 2-3 weeks. They did not even respond to my emails.

I now want to cancel my flight for the horrible experience I've had and moved to schedule with a different airline. I am not even able to cancel because ticketing department never takes calls!!

I tried to book a ticket from london to chennai for 31st may for 3 adults, on 15th Jan. The money was deducted and no ticket was issued.

I called customer services and they told I may get a ticket in 24 hours.
Nothing was received. So I raised a feedback/complaint with air india.

I got a response automated message saying your money will be refunded based on fare rules, when the ticket is not issued what are fare rules?

I tried calling customer care an on phone for so many hours and finally a lady by the name Anchas told me they don't have any escalation mechanism and the feedback team who works online is the only way of resolving no escalation . now the tickets on their site or sold out and other airlines prices have gone up. my money is struck, who will give my money and pay for my loss or extra amount i need to pay to get my tickets
My money was deducted and no ticket was issued(15th). I raised with customer services, they asked me to wait 24 hrs, nothing happened I raised feedback on 17th no money or ticket till now, absolute disgrace

This cabin crew is abusing me as I declined his request to meet him this is such a harassment to girl

I had my trip scheduled from Sydney to Mumbai with Qantas and Air India on January 21, 2022 for myself, my wife and my 10 months old baby. The first leg of the trip from Sydney-Adelaide-Delhi was serviced by Qantas and the second leg from Delhi to Mumbai by Air India. Mid way on my flight from Adelaide to Delhi we were informed that my connecting flight from Delhi to Mumbai AI605 was cancelled. Accordingly we were issued with the new ticket for flight AI 887 scheduled at 7am on January 22nd, 2022. We reached Delhi airport at 4.30 am for checking in for the flight at counters E at terminal 3 of Delhi Airport. We were asked to keep jumping at different counters for check in. At the counter we were being serviced by Mr. Utsav Sarkar and Miss Simran. They kept us waiting for more than 90 mins. Even after pleading that we are travelling with an infant who is unwell, they didn't heed to our request and kept on entertaining other passengers mid way in the queue. They mentioned they were trying to resolve the issue with the flight booking number but never mentioned if we had to do something from our side even after being asked of any issues. Right at 6 am when the check in counter closed and after 1 and half hour of pleading, they told that we cannot check in as counters are now closed and we had to book new flight for domestic leg of our journey. The kind o[censored]ncourteouse and traumatic service we received at the airport was very unacceptable for a national carrier. We need to lodge a complaint against Mr. Utsav Sarkar and Miss Sinran for making us go through such a bad experience with Air India.

I had booked a flight with Air India for travel in July 2020, Toronto to Mumbai Return ticket. Because of the pandemic, ticket got cancelled, but I have not received the refund. Its been almost one and half year. I have been patiently waiting for the refund and had a faith that Air India will refund that. But after calling the call centers twice a week and following up several times, I have not received any response on the refund. Its $1498.36...

I’m Goutham Tirpur and I had booked a air india ticket having reference Eticket no.[protected]/Booking Reference YNRSF for myself on dated 02/11/2021 to visit Mumbai From Hyderabad for personal purpose but due to some issues the flight was re-scheduled to 03/11/2021. So after having conversation with air india customer care executive, I opted to cancel the ticket with full refund.

I spoke to customer care executives regading the issues many times but so far I haven’t got any sort of help from them.

From 5 to 6 days I am calling air india customer care for rescheduling my flight ticket.but they transfer my call to ticketing dept but no one picks the call from ticketing dept.

I booked a flight for my sister from Mangalore to Udaipur. It was a connecting flight Mangalore to Bombay & Bombay to Udaipur.

The flight got cancelled, but I didn't recieve any notification via sms or email or anything. I am trying to get a reschedule done but the customer care doesn't pickup the phone and puts you on hold for hours.

This is causing extreme stress to me and my family.

Respected Sir/ Madam,

I Hasanabbas N. Kadiwala brother of Mohemedali N. kadiwala would like to file a complaint to Air India Airlines regarding the scam done by Air India Airlines management at Mumbai T2 terminal.

On 11th January 2022, My brother was going to London for studies along with student visa from Mumbai. So according to the Student Offer there is an allowance of 1 free additional piece of max 23kgs.
But while checking in he was told by the Air India Airlines management at Mumbai T2 Terminal that the student offer is not valid (even though the student offer is still showing on the website) and he was charged Rs.14, 000 stating as an excess luggage.

I would respectfully ask the Air India Airlines to look into this matter and refund the total amount of Rs.14, 000 as soon as possible.

Flight details and student offer is attached along with this mail.

Regards,
Hasanabbas Kadiwala
[protected]

Hi..I had to cancel my tickets for 20th of march because I have been quarantined here in chandigarh..In order to get refund of my tickets i had to drop a mail here..i hope the action will be taken as soon as possible and I would be refunded back my amount which is Rs 6508

I travelled with family from Mumbai to Delhi and Delhi to USA on Jan 15th 2021. In the checked baggage apparently one bag had something which could not pass the security which I was been informed only at last moment when boarding the flight and than they told me there isn’t enough time and I have to leave the bag and they will send it to my final destination. In the world of mobile phones why they couldn’t call me upon finding something...

I travelled with family from Mumbai to Delhi and Delhi to USA on Jan 15th 2021. In the checked in baggage apparently one bag had something which could not pass the security which I was been informed only at last moment when birding the flight and than they told me there isn’t enough time and I have to leave the bag and they will send it to my final destination. In the world of mobile phones why they couldn’t call me upon finding something non compliant? Why they had to inform me only at the time of boarding? Anyway we left the bag arrived Delhi and filed a report. I was been told that on 1st available flight bag will be sent to my home in USA.

It now 5 days and have made more than 30 calls to various numbers and sent numerous emails with no success to fina exact location of bag. Delhi office keeps on telling saying bag has been sent to USA via EWR airport to IAH via United. United tells me they have not recd bag. There is no response from EWR AI phones. Main number and email doesn’t work and other numbers no one picks up.

It’s nightmare as the bag contains some valuables which I cannot afford to lose emotionally.

I wonder why Tara’s bought such pathetic and unfriendly airline which is disaster and cannot be rebuild unless it’s completely dismantled!

Air india has lost a family of 5 as customer for life and many more to lose.

Why Air india is taking so long to refund cancelled flight. I book my ticked on 27 dec still waiting for refund.

18JAN2022 Ticket book Kiya tha jo howa nahi
Air india Date 01FEB2022
Time 11:30Hrs
Amount Dabit account
Ticket no massage