Air India Complaints & Reviews

Got the ticket cancelled on 19th Jan 2022 under full refund. Customer care initially told that it will be done in 7 to 14 days. Second time told it will be done in 21 days. Third time asked me to fill feedback which was done on 8th Feb 2021 with details below:
Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI120
यात्रा तिथि / Date of Travel. : 03/Feb/2022
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content: The ticket No[protected] booked on 12dec 2021 in Name xxxxxx Vyas in AI120 from Frankfurt to New Delhi was cancelled on 19th Jan 2022 but till date refund has not been received
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 08/Feb/2022 22:04

It was on 4th June, 2021 that i made a transaction of Rs.3906 as per Air india customer care agent who gave me a link for payment for rescheduling the ticket. The first transaction made through UPI mode was successful from my bank account but the agent said Air India didn't receive it, and that the amount will return to my bank soon. Hence i made the payment again on her assurance, which was successful. But the first amount didn't reach me yet. Ticket number[protected]. Complaint number registered with Air india[protected]

Dear Team,

we had contacted Air India team telephonically dated 28/09/2021, 5:43pm. It was confirmed by the Air India caller that the amount Rs 73952 and Rs 71565 both will be refunded in totality Rs 1, 45, 517/- (Rs 73952 /- + Rs 71565/- ) for the original ticket dt 17.04.2021 when was rescheduled due to detection of covid positive dt 10.05.2021 and increased amount was paid by us. The total amount went to Rs 1, 45, 517/-.

As per this confirmation, we had canceled my ticket booked vide ref no: HGV8X New Delhi to Toronto with CASE ID: 12088690.

Request you to transfer the amount on urgent basis as it’s already been more than 5 months since we cancelled. Such service in the these times is not appreciable for a student.

You are requested to kindly refund it back to the source.

Regards
Tanuj Narwal
[protected]@gmail.com
[protected]
[protected]

Respected Sir/Madam
I'm Zakira Asharef residing in Nedumangad. I and my kids was ready to travel to Dubai on 9/2/2022. I got RTPCR result from DDRC LAB on 08/02/2022 at 6pm, which showed COVID Negative result . But in Trivandrum Airport they forged my Rapid Test report to Positive. Due to which I was not boarded in flight and returned back home. The very next day on 10/02/2022, I took another RTPCR TEST & Guess what ???the result was Negative.The Microhealth laboratories in Trivandrum is providing wrong COVID test reports to the passsengers. They are totally corrupted. They asked me for money to change the positive report to negative. Also, they told me that the RTPCR done by me is not accurate & is of no use. But originally RTPCR is world wide accepted & of Golden standards. Because it's result we get after 8 hours. I was sure that I don't have COVID. Their reports are fake. Also, Air India staffs didn't checked my RTPcR report. They went with the fake Rapid test report & didn't allow me to board on flight. Due to which I failed to reach Dubai. On 10th Feb my Entry permit visa got expired.I need justice for the loss & stress I beared. So, I'm registering complaint against Air India. Please take severe action against the Air India for such an irresponsible & irrelevant behaviour to the passsengers. The Air India staffs aren't listening to the passengers query. These Micro Health Laboratories & Flights are mutually connected. Please find the proof of report attached below

Dear Sir/Madam,

I have booked a flight through Air India Airlines from Mumbai to Cochin to fly on 24th March 2020, due to lockdown announced in India and Mumbai from 22nd March 2020, due to CoViD, I could not fly, time and again I have following-up with ease my trip, through which I have booked Air India Flight and Air India Office, Nariman Point, they asked me to wait as Court case was going on for the same, after waiting for 1.5 years, I have been asked to claim refund by ease my trip and Air India deducted the full cancellation and paid me just 200 Rs, as if I am a begger and asking for their money. No one is responding to my emails and not offering any solution. This is so humiliating and case of cheating public money.

Flight details : PNR :YSFKY
Ticket number :[protected]/1/1

Dear Sir/Madam,

I have booked a flight through Air India Airlines from Mumbai to Cochin to fly on 24th March 2020, due to lockdown announced in India and Mumbai from 22nd March 2020, due to CoViD, I could not fly, time and again I have following-up with ease my trip, through which I have booked Air India Flight and Air India Office, Nariman Point, they asked me to wait as Court case was going on for the same, after waiting for 1.5 years, I have been asked to claim refund by ease my trip and Air India deducted the full cancellation and paid me just 200 Rs, as if I am a begger and asking for their money. No one is responding to my emails and not offering any solution. This is so humiliating and case of cheating public money.

Hi,
PNR - HF4WJ

Please read the notes. No one takes responsibility. Just running from pillar to post.

I had booked my parents travel from Ahmedabad, India to Raleigh/Durham, USA from 05/05/2021 - 30/09/2021. The e-ticket numbers are as follows:
Pratibha Mehta[protected]
Dilipkumar Mehta[protected]

Due to travel ban imposed by US government from 04/05/2021, my parents could not travel as planned. As the tickets were booked through Expedia, I had immediately taken action to notify Expedia. At the time, Expedia confirmed that the booking was canceled and I could use the refund for future travel for the same passengers and same carrier i.e. AirIndia as far as booking is made before 31/03/2022.

However, when I called Expedia for booking my parents future flights from 10/03/2022 - 14/08/2022, they said the travel has to be completed by 10/03/2022.

When I called AirIndia about the issue, after several tries, I was directed to ticketing department where Vidhya explained that as per the waiver issued on October 1st, I should be able to book the tickets and use the travel funds. She tried helping to book tickets for me, but she could not complete it as my tickets were originally issued by Expedia and advised me to work with Expedia.

When I called Expedia back for the same, they said that AirIndia did not update them with the waiver code and they need the same. The representative also, made a call to AirIndia, however, the AirIndia representative Khushbu told him that she will arrange a call back and Isha should receive a call from AirIndia within 4 hours and she will be helped with the booking. I did not receive any call and upon inquiring again and again, I receive same response that we would like to help and we will arrange a call back. I have received ‘0’ call backs from AirIndia.

I have received no call back after more than 20 calls made to the customer service. It has been frustrating and I would like to receive a REFUND, so, I don't have to travel by AirIndia ever again.

This is not only financially draining, but also emotionally and mentally draining experience for me.

As much as, I was excited about meeting my parents and them flying on TATA owned AirIndia, I am disappointed with your customer service.

Hi Air India Team,

This is to bring your notice by raising a complaint against additional charges which has been collected from us in lieu for excess baggage, we had a flight to bangalore from delhi against PNR Z3DL7 and we were carrying 4 luggage bags and 2 laptop bags (precisely only contained only laptops), As per the itinerary we were allowed to take check-in with 50KG (2 pas) and 14KG (2 Pas) for cabin but Air india staff at counter has told us that only one bag is allowed in cabin so we can carry only laptop bag which is only 2-3 KG and the smallest bag of 7KG which we wanted to carry with us in cabin has not be allowed we have been charged against that bag (7KG) and have been told us that no passengers are allowed to take more than 1 bag whether its laptop bag or hand bag. Contrary to that we have seen many passengers carrying small cabin size bags with laptop bags and rules also state the same excluding cabin luggage we can carry one laptop or hand bag. We have also asked the staff to show us the rules when and where it's changed but no one has been able to show the written statement at the check in counter and at the boarding gate. We were getting late and we do not want to miss the flight so we have asked for details where we can raise our concern online.

As a frequent air india flyer, I have faced this difficulty very first time and wanted to highlight the unfair charges which have been collected from us for 7KG bag which we could carry in the cabin including laptop bags.

Please record my concern and request you to investigate and refund the excess charges. I thought things had changed for the better of air India when TATA took over because I was a tata employee for 5 yrs and I know the values of tata but unfortunately my latest experience is completely different.

Thanks & Regards
Sumit
Air India passenger
[protected]

Due to the covid positive test, we were not able to travel to India to see our ailing aunt and had to cancel the trip. Canceling number is 13257315. It has been over two months and as of today, we have not received the refund. Request for refund is credited to my credit card. Thank you

JOHN SAMUEL Eticket[protected]
OLIVE SAMUEL Eticket[protected]
Booking Reference: JJZTX

[protected]@gmail.com

HI. My name is Pradnya Gaikwad and I boarded AirIndia AI130 on 14th Feb 2022 At 21:30 from London, United Kingdom. It was a journey from London to Mumbai and a direct flight.
I was placed with my 2 family members on seats 25G, 25H and 25J
The seats were uncomfortable, we were not able to stretch.
The screen was not working. We requested crew members to start the screen. They kept on saying- it will take 15 mins and we have re started it from back end. The other explanation was- the technician is working. So overall for 8 hours the screen was not working.
The food was oily and the taste was not at all palatable.
There were no blankets provided. This is worst.
I had my old mother and disabled brother who was travelling with me.
And finally, my bag was damaged which I received on Belt 5 on Mumbai Airport
We paid 99000/- as economy fare and this is what we were treated!
This is highly unacceptable behaviour
I want someone to look into this matter.

My name is Aronraj M, Nob No [protected], My PNR no is HHRDL, travel date is 20 Sun 22 from HYD to Chennai. Without any information rescheduled my travel date 20 Feb 2022 to 21 Feb 2022. In 20 Feb 2022 Morning 0900 Hrs i have one exam, it very worst activity. So i request to correct my departure date 20 Feb 2022 (Sunday)... as soon as possible

I made my booking thru yatra but had to call air india to cancel. So I did. There was a penalty which I accepted. For an approx 80, 000 ticket, the penalty was around 20, 000 and I expected an approx of 60, 000/ That's what was explained to me as well, and these are the cancellation charges as per yatra as well. Then can someone explain why the refund amount is 1993 rs only? Yatra says that's what they received and they don't even have a person to actually talk to. A very rude customer service agent on Air India speaks to me and says to take it up with Yatra. How do I do this?

E Ticket Number [protected]
Yatra ref number Booking Ref No.[protected]

Refund of cancelled tickets
Date of journey- 03 May 21
From - Portblair, To - Goa
Total no. of passengers - 03
E - tickets no - [protected], UN yadav
[protected], Tara yadav
[protected], Deepika yadav

Issuing Airline - Air India
Place of issue - www.airindia.in
Date of issue - 16 Feb 2020
Booking Reference - H72XY
Eticket #[protected]
Passenger / Itinerary details -
Passenger Name - Mr. Vishtasp Mehta
24 May 2020 BOM to MAA Flight No. AI 671
31 May 2020 MAA to BOM Flight No. AI 672
Fare Details - Total Cost Rs. 7, 888/-
Form of Payment - Netbanking
Amount Charged - Rs.7, 888/-
Complaint filed with Air India on 18 Nov 2021
Status as on 18 Feb 2022 - Under Process

Case ID: 12872857, PNR: ZE44C, my return ticket (4 passengers) from Delhi to Chicago is open for use as of 29 Nov 2021.
E-Tickets:[protected]/76/77/78

For last few days, I made about 20 calls to Air India customer support. Every time either calls get disconnected automatically in 30 min OR they arrange a call back but nobody calls me back.
They have 2 Indian customer support numbers, one of them is[protected] which never gets connected any more.

It was budget fare difference until end of last week but today they say almost double price than last week regardless we still have open tickets for use.

This is so much frustrating... Looks like, I am going to lose my open tickets and end up paying full price tickets :(.
I feel like Air India is still a big cheater however I respect TATA and wish I get my problem solved asap.

Had booked an AirIndia flight ticket through Travelopod agency from Coimbatore to San Francisco for $1345 ( Details shared below) . However I reached out to Air India Folks to cancel my ticket before 24 hrs of departure and I have been told that as per the latest AirIndia Airline rules, am eligible for a refund after deduction of Rs.2500 and 5% GST charges which would get credited back to my credit card which was used to bill at the time of transaction. I still haven't received the credit back to my account and I have been following up multiple times with the travel agency has well.

Passenger Name: Vineeth Karayil Sekharan

Coimbatore (CJB) to New Delhi on Wed, Nov 13, 2019 departing at 2:10 pm
Operated By: Air India Charters Limited - 9018

New Delhi — San Francisco on Thu, Nov 14, 2019 departing at 4:00 am
Operated by Air India 173

Its been more than 2 years now and appreciate your quick help in this regard

Had booked an AirIndia flight ticket through Travelopod agency from Coimbatore to San Francisco for $1345 ( Details shared below) . However I reached out to Air India Folks to cancel my ticket before 24 hrs of departure and I have been told that as per the latest AirIndia Airline rules, am eligible for a refund after deduction of Rs.2500 and 5% GST charges which would get credited back to my credit card which was used to bill at the time of transaction. I still haven't received the credit back to my account and I have been following up multiple times with the travel agency has well.

Coimbatore (CJB) to New Delhi on Wed, Nov 13, 2019 departing at 2:10 pm
Operated By: Air India Charters Limited - 9018

New Delhi — San Francisco on Thu, Nov 14, 2019 departing at 4:00 am
Operated by Air India 173

Its been more than 2 years now and appreciate your quick help in this regard

I have sent email to air india for what refund on basis of rt pc test will be given as my onward journey was cancelled on this basis and got full amount on 4th feb But the air india is not refunding for return journey on 18th feb so had to cancel 1 day before flight. Got rs 1800 only???? Lost 9000rs Poor service and not proper information given

I have sent email to air india for what refund on basis of rt pc test will be given as my onward journey was cancelled on this basis and got full amount on 4th feb But the air india is not refunding for return journey on 18th feb so had to cancel 1 day . Got rs 1800 only???? Lost 9000rs Poor service and not proper information given