Air India Complaints & Reviews

Good morning Mr Lohani

I am Lt Cdr Anuradha, an ATC officer posted in Goa.
I travelled home by airindia flight on 30 Dec from Goa to Delhi to Chandigarh on same day same PNR. The halt between the two connecting flights at Delhi was sufficient to transfer luggage.

At chandigarh post landing and waiting for close to 35 mins when my bag didn't come on the belt, I bagan to look for airindia reps but sadly to inform you that nobody from your airline was there. This was when I reached CISF personnel and then somebody turned up after further 10 mins.

She confirmed to me that my bag is left in Delhi and it would be sent by next flight to chandigarh and subsequently my home. Believing that lady named, Jyoti, I went home and tried calling airindia from 2000 h till 2130 h but no response and so I did not get my luggage that day.

Following day, I started calling up air india counter at chandigarh and delhi, got the number of airindia manager of chandigarh but its truly sad to tell you that nobody answers the call untill 15-16 calls.

I spoke to one lady Pooja at chandigarh where in that confused woman made statements which were not at all acceptable, especially when I am myself from aviation. Ultimately she hanged up the call saying the bag is not traceable and they are not sure if the bag was even uploaded from Goa only. Again, how could somebody make a statement of this sort when the previous day it was confirmed that bag was left in Delhi by none other but airindia rep.

I spoke to manager, Mr Gulshan Mehta, again a bit time disappointment who was totally disinterested and could only say he will check but never reverted. It was me who called up all over the world to check the location of my bag and learnt that it was in Delhi. I called up the manager to tell him the same who as expected didn't make an effort to this issue of mine and I requested him to send my bag same day by night that is 31st.

Later in night after making 20-25 calls to air india ohd I got confirmation that my bag has been sent to chandigarh and nobody from chandigarh cared to inform me. Later in night again I called up this manager and all that he could say was its too late to send the bag at 2045h. Ridiculous.

01 Jan, even at 1300h, this manager doesn't know what is the plan ahead to send the bag and it is more that 50 hrs since I reached home.

It is my sincere request to kindly sensitive your staff to customers grievances. Just because the bag doesn't belong to you doesn't mean it is not important. The way your people has reacted is very pathetic. No good leadership, no plan, no vision. Had it been indigo or vistara, I can say it with 100%surity that I would have got my bag same day and that's the reason these airlines are doing well.
All I can say is that its our (defense personnel) bad luck that we are mandated to travel by this airline.

Kindly check and reply.

Sending you my ticket, the form and message to mr mehta and his no response to it as attachments.

Regards
Lt Cdr Anuradha
[protected]

I have booked a e-ticket[protected] from Chicago (ORD) to Amritsar (ATQ) on 5th March, 2021. I had got symptoms of corona (fever, cold & cough) at the time of boarding so Air India didn’t allow me to go. After all the discussion, I had cancelled the ticket by calling to Air India office, phone number[protected] but still my refund amount is pending. I have called the customer support couple of times and also sent detailed email to Air India. Air India customer care representatives are NOT knowledgeable about the refund status and not giving precise answer for the delay. I request to you please refund my ticket amount through Air India at the earliest.

Regards
Satnam Singh

As COVID is once again on the rise, my college decided to turn to teaching online for a month. Due to this i had to postpone my Delhi to Mumbai flight by a month. So, to reschedule my flight i decided to connect with customer care. Firstly, i was connected to a person who recognised my flight details and told me i had to talk to the "ticketing department". He said he'd put my call on hold for a short duration, but that short duration turned out to be one complete hour. Ok, after wasting that much time, someone from ticketing got on to my case. They also recognised my problem and tried to help, in the end they said they would call back in 2 minutes with the payment link and further flight details. THAT CALL NEVER CAME. This was very frustrating. Again, i am having to go through the entire process. It's the same, such a waste of time, it's been 30 minutes since my call was put on hold. Will i be able to reschedule my flight?...and if this lack efficiency leads to me losing money on this flight ticket, i demand some type of compensation, either a refund or travel points since I frequently fly with air india.

I booked AirIndia ticket to travel from Port Blair to Chennai on Jan 14, 2022. My booking got confirmed previously. The PNR is JFK6T.
Recently the PNR has been cancelled from Airline end. Since the cancellation was from their end I wanted the AirIndia to nook ticket on same day instead of refund. And give me a confirmed PNR for travel.
I tried reaching out to Customer care and said my issue but they transferred my call to another...

As I arrived yesterday night at Hyderabad international airport there was extra luggage so they took money from me and they even said cabin bag can be also be put along with check in luggage. That’s the only reason I gave my cabin bag along with check in luggage. And when I reached the Mumbai for my London flight the asked that why did you keep 4 bags. As I said they even took money from me for extra luggage and they didn’t give bill. Along with me 2 persons also suffered like this. They’re playing with us. My flight number was AI698. They’re are doing this kind of business in Hyderabad airport can check this issue and give me refund back .

My name is Rajesha Navile Basappa, I was booked air tickets for me and my family on 21st May 2020 through Air India Website to travel from domestic flight from Bangalore to Delhi and international flight from Delhi to Sydney later I cancelled them due to Government again postponed domestic flights flying dates so I cant travel to Delhi from my native place. I sent many requests for refund, every time they told us refund will take time, it’s...

We had booked a ticket with Air India booking staff over the phone on 08.01.2020, the spelling mistakes was found after issuing the ticket so we were asked to book another ticket and promised to receive a refund in 14days for the mistake ticket payment.
We have been waiting ever since, we have emailed and called Air India about 100s of times but everytime we have been told that refund will be with us in 7days, 14days, 21days, and it will be 2 years next month and still waiting.

Original ticket: booked for 2nd Jan 2022, PNQ-DEL-FRA. Paid 9962 as instructed by Air India Booking Team agent via the link provided by them, to upgrade to business class. I see the amount being debited from my account, but the agent is unable to see it from her side. I am unable to see finish the conversation because the call gets cut after 60min. I have called 5-6 times, kept on wait for 55min and then before we resolve, the call is ended exactly at 60min. My flight is in 3 days but my ticket is not changed. Please help me resolve.

I have booked ticket for new delhi to cochin on 22.12.2021
at 9.37pm journey date 28.12.2021, after making payment Rs.5625/- thru citibank credit card i got error message, copy of which is enclosed herewith. I dnt even get any message i.e mail or sms from airindia airlines . I had contacted citibank they informed, the same amount deducted for Air india, details of which is enclosed herewith. I would request you to kindly refund my amount immediately my mobile no.[protected], [protected] email- [protected]@yahoo.com

Dear Sir/Madam:

My name is Vimal Manilal Patel. I was on flight AI 127 27DEC from DELHI TO ORD(O'HARE - CHICAGO), Boarding No. 97, Ticket #[protected]C1. Under the Federal Aviation Act, all commercial airline carriers are responsible for negligence on the part of their employees. The airline can be held liable for the injuries that result from mistakes made by an air line in not correcting the faulty equipment. Over 15 hour flight with with entertainment console working and a broken seat that resulted in injury to head twice.
The seat was broken and would not recline. Not knowing this first time, I reclined the seat and fell down, hurt my head. Then while I was asleep, the passenger next to me reclined my seat and again hurt my head. Twice I had to endure pain to head because of faulty seat. Air India failed to address faulty seat causing hardship and pain. I need to know how I will be compensated before I take legal action.

In addition to seat being broken, the entertainment center was not working. I endured over 15 hours of flight time without entertainment center working. Two flight attendants did not want to help and did not offer to find different seat after individual complaint.

It occurred on: 27/12/2021

When I called USA & Canada:[protected]Toll Free), Air India hung up the call twice. I am left with no option but to file a complaints with FAA and BBB for damages.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

VIMAL PATEL

Reminder-II

Case ID: 12133042

Dear sir/madam,

With refrence to your following email reply dtd. 11.12.2021. It is heartening to note that no actions have been taken so far to refund my full amount of my cancelled flight ticket. (Refer attachment). Two feedback forms have already been filled one on the same day when tickets were cancelled on 28.09.2021 reference no.WB-IBDQ[protected]. Second was also done on subsequently upon request. Every time your mail is for feedback from your end but no concrete action has been taken from your side to resolve the issue.

Quote
Dear Sir/Ma'am,

Greetings from Air India.

It's our pleasure to help you with your query and apologize for the inconvenience caused.

With the reference to your email, we request you to kindly fill the feedback form available on our website https://www.airindia.in/feedback-form.htm

For further queries, feel free to contact us.

Thank you for contacting Air India.

Unquote.

Now atleast give some positive feedback for full refund of my cancellation of flight tickets at the earliest.

Regards,
Ajitsingh Chaudhary.

Hii
From last 15 days I’m calling customer service for flight change and never get Change my flight schedule I had paid for that and everyone they told me that we are transferring your line to ticket department and then line disconnected all time I had called and never get solved. I emailed them 4 times and they never replied I’m suffering from financial problems here in London and this airlines intentionally want to steal customers money 0 customers services. I also tried online to change but they said contact to customer support

My brand-new hard case suitcase was mishandled and broken while travelling from Delhi to Bangalore on December 11 2021.

The Assistant [ named ABISH] who lodged the complaint told me that a new suitcase will be delivered within 7 days but nothing has been communicated so far.
I tired to connect on the number they provided [ [protected] ]. The official who picked me said no suitcase will be given. And now there was no response from the Air India.

TN: AI198847
TK:[protected]C1

Hello, It has been more than 2 months now i am trying to get refund money for my ticket which was cancelled due to issues with Air India website. The refund department is simply delaying the payment without offerring a propoer communication or email. Everytime i write an email, they write standard nonsense replies to email which doesnt help me at all.
I am really tired of this Airline and i am even thinking of filing harrasment and deception court case in Germany ( the place where i booked the ticket from).
I am hoping atleast this form will help me to escalate this matter since there is neither a escalation matrix nor any contact details (calls to Frankfurt office are more than useless).
the case ID given to me is : 12537603 in case it is helpful.

We travelled from trivandrum to London via Delhi and landed on London Heathrow today 26th December .

It's a single check-in from trivandrum through to London .

We just reached home and turned to an absolute shocker to see the gold box on the check-in baggage is open and all the gold inside the box is lost .

This is utmost disappointment and ugly work from whoever/ wherever this has happened .

This being through check in luggage, airindia needs to take fullest responsibility here and wanted a resolution on this .

I was to travel from Guwahati to Delhi on 23rd December 2021, on an official trip. Since I didn’t get a direct flight from Guwahati to Delhi so I booked through a connecting flight in which I was to fly from Guwahati to Kolkata in Flight No AI 9738 from 18.10 pm (23rd December 2021) and arrive at Kolkata at 19.40 hrs. Then from Kolkata I was to take Air India flight AI 770 at 20.30 hrs and arrive at Delhi 23.00 hrs. I booked both the tickets from official website of Air India (https://www.airindia.in). But on 23rd December 2021, my flight from Guwahati (AI 9738) got delayed by 1.30 hrs due to technical fault in the aircraft, and it started at roughly at 19.20 hrs. When I asked the concerned AI Ground Staff at Guwahati Airport that what will happen if I miss my flight from Kolkata Airport to Delhi, they(the Air India staff at Guwahati Airport) told me that they have informed the Air India Staff at Kolkata airport and they(Air India Staff at Kolkata airport) will be there at the arrival belt to receive me and make suitable arrangements for me.
The flight from Guwahati arrived at Kolkata airport at roughly 21.40hrs, by that time my connecting flight from Kolkata airport (AI 770) had left for Delhi. But there was no Air India Staff as claimed by Guwahati Airport Staff to tell me what I have to do. So now I was stranded at the Kolkata Airport. When I asked a security person about where I could find Air India counter to talk to someone, they(security person) told me that I will have to go out of Arrival(as I was at the Arrival Belt) and go to Air India counter at departure terminal. So I will have to move out of the arrival, but when I moved out of the arrival and tried to reach to the Air India counter at the departure terminal, the security person stopped me as the validity of my ticket to travel from Kolkata to Delhi had expired. After much of request security person allowed to let me in and talk to the Air India Counter at Departure Terminal. When I reached the departure terminal of Air India and told them the whole story, they said they were not aware of any passenger who might be travelling in that Guwahati Flight to Kolkata and having a connecting flight from Kolkata to Delhi. But they said they will book my ticket from Kolkata to Delhi in next Air India Flight which was to fly from Kolkata to Delhi on 24th December 2021 morning. They booked the tickets. But as a result I had one full night to spend before catching my next morning flight on 24th December. This Air India staffer at departure counter of Air India told me that I will have to arrange on my own for the stay. When I asked them to arrange for my stay as Air India was fully responsible for missing of my flight from Kolkata to Delhi on 23rd December, I got a very callous and weird answer. They told me that Air India is not responsible for my missing of flight from Kolkata to Delhi as it was an Air Alliance Flight which got delayed from Guwahati to Kolkata. I was not able to understand the relationship between Air India and Air Alliance. Then this Air India Staffer told me that Air Alliance is a subsidiary of Air India and Air India as such is not responsible for any lacuna on their (Air Alliance) part. I told them that I booked my ticket from official website of Air India and whatever happens is the responsibility of Air India even if any of their subsidiaries is at fault. But they did not agree with me and left me to arrange things on my own. It was 1.00am in the night and I had nowhere to go. It was a very cold December night and I was feeling very cold. Being 50 years of age and patient of hypertension, things were getting dangerous for my health. As a result of stubborn and irresponsible behavior of Air India staffer at Kolkata airport, I had to sit in the waiting lounge for 7 hours shivering in cold. I also called on Air India Customer Care for help, after waiting for 10 minutes on phone I was able to talk to their customer support executive. He told me that customer care can’t help me, and the words of Air India Staffer at the Departure counter were final. He however gave me number of Air India Administration at Kolkata Airport[protected] and[protected] I called at these numbers but nobody picked up. I enquired about space at dormitory at Kolkata Airport but it was already full. So I had to spend whole night sitting at one of the chairs at the airport.
After telling my whole ordeal, I have following questions and concerns which I would request you to kindly address:
1. What is the difference between Air India, Star Alliance and Alliance Air, how they are related and who is subsidiary of whom?
2. What system does Air India follow to take care of passenger travelling from Air India, who misses their connecting flights because of the fault of Air India or any of their subsidiaries as happened in my case. What arrangements they make for such passengers.
3. If a passenger books a ticket from official website of Air India, isn’t it the responsibility of Air India to address his/her concerns, no matter how many intermediaries are involved in between. E.g. If I give contract to someone to carry out a task then I know only that contractor and I will expect him/her to address all my concerns. If he/she has outsourced the task or component of the task to someone else even then it’s his/her duty to get the task done for me. I need not to run to all those sub contractors/subsidiaries.
4. I had to suffer from severe discomfort sitting at chair for 7-8 hours in the chilling cold of December as there were no arrangements made for my waiting time which I needed to spend for the next flight. All this because of the unclear and non responsive behavior of Air India. Therefore I demand a suitable compensation from Air India.
I do sincerely request to answer my queries and address my concerns. This would be helpful for Air India also to better serve their customers in future and improve upon their reputation.

I Dr. Aurobindo Behera along with my aunt aged 65 having severe health problems from Chandigarh to Vijayawada via Delhi. While checking in I had clearly mentioned the need for wheelchair assistance. She availed the service at Chandigarh airport but at Delhi we were denied service.

She was mentally harassed by forcing to wait for over 30 minutes even though 4 to 5 wheelchair assistance provider were available at the location...

We've made booking for Pune Delhi and Delhi Newark, while booking the following PNR - JG6DD we had taken paid seats of rs 4500 and 350 =total 4850 rs..
We have upgraded the ticket to Business Class and so the we would like to raise a refund request for the seat selection payment.
Air pnr no - JG6DD
Ticket No.[protected]
RA no - [protected]
This refund request was raised by my travel company, it's been...

Tried to reschedule the tickets. But it is impossible to do that as the only department that can do it ticketing department and after long waiting time of 45-50 mins the call gets disconnected. Everytime the same story, and no one in customer service is ready to listen to that.

I have been trying Air india since 4 days to change my date of flight after waiting 45 to 50 mins call getting disconnected.
I can't change my dates until they receive my call.