Air India Complaints & Reviews

I have booked ticket for new delhi to cochin on 22.12.2021
at 9.37pm journey date 28.12.2021, after making payment Rs.5625/- thru citibank credit card i got error message, copy of which is enclosed herewith. I dnt even get any message i.e mail or sms from airindia airlines . I had contacted citibank they informed, the same amount deducted for Air india, details of which is enclosed herewith. I would request you to kindly refund my amount immediately my mobile no.[protected], [protected] email- [protected]@yahoo.com

Dear Sir/Madam:

My name is Vimal Manilal Patel. I was on flight AI 127 27DEC from DELHI TO ORD(O'HARE - CHICAGO), Boarding No. 97, Ticket #[protected]C1. Under the Federal Aviation Act, all commercial airline carriers are responsible for negligence on the part of their employees. The airline can be held liable for the injuries that result from mistakes made by an air line in not correcting the faulty equipment. Over 15 hour flight with with entertainment console working and a broken seat that resulted in injury to head twice.
The seat was broken and would not recline. Not knowing this first time, I reclined the seat and fell down, hurt my head. Then while I was asleep, the passenger next to me reclined my seat and again hurt my head. Twice I had to endure pain to head because of faulty seat. Air India failed to address faulty seat causing hardship and pain. I need to know how I will be compensated before I take legal action.

In addition to seat being broken, the entertainment center was not working. I endured over 15 hours of flight time without entertainment center working. Two flight attendants did not want to help and did not offer to find different seat after individual complaint.

It occurred on: 27/12/2021

When I called USA & Canada:[protected]Toll Free), Air India hung up the call twice. I am left with no option but to file a complaints with FAA and BBB for damages.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

VIMAL PATEL

Reminder-II

Case ID: 12133042

Dear sir/madam,

With refrence to your following email reply dtd. 11.12.2021. It is heartening to note that no actions have been taken so far to refund my full amount of my cancelled flight ticket. (Refer attachment). Two feedback forms have already been filled one on the same day when tickets were cancelled on 28.09.2021 reference no.WB-IBDQ[protected]. Second was also done on subsequently upon request. Every time your mail is for feedback from your end but no concrete action has been taken from your side to resolve the issue.

Quote
Dear Sir/Ma'am,

Greetings from Air India.

It's our pleasure to help you with your query and apologize for the inconvenience caused.

With the reference to your email, we request you to kindly fill the feedback form available on our website https://www.airindia.in/feedback-form.htm

For further queries, feel free to contact us.

Thank you for contacting Air India.

Unquote.

Now atleast give some positive feedback for full refund of my cancellation of flight tickets at the earliest.

Regards,
Ajitsingh Chaudhary.

Hii
From last 15 days I’m calling customer service for flight change and never get Change my flight schedule I had paid for that and everyone they told me that we are transferring your line to ticket department and then line disconnected all time I had called and never get solved. I emailed them 4 times and they never replied I’m suffering from financial problems here in London and this airlines intentionally want to steal customers money 0 customers services. I also tried online to change but they said contact to customer support

My brand-new hard case suitcase was mishandled and broken while travelling from Delhi to Bangalore on December 11 2021.

The Assistant [ named ABISH] who lodged the complaint told me that a new suitcase will be delivered within 7 days but nothing has been communicated so far.
I tired to connect on the number they provided [ [protected] ]. The official who picked me said no suitcase will be given. And now there was no response from the Air India.

TN: AI198847
TK:[protected]C1

Hello, It has been more than 2 months now i am trying to get refund money for my ticket which was cancelled due to issues with Air India website. The refund department is simply delaying the payment without offerring a propoer communication or email. Everytime i write an email, they write standard nonsense replies to email which doesnt help me at all.
I am really tired of this Airline and i am even thinking of filing harrasment and deception court case in Germany ( the place where i booked the ticket from).
I am hoping atleast this form will help me to escalate this matter since there is neither a escalation matrix nor any contact details (calls to Frankfurt office are more than useless).
the case ID given to me is : 12537603 in case it is helpful.

We travelled from trivandrum to London via Delhi and landed on London Heathrow today 26th December .

It's a single check-in from trivandrum through to London .

We just reached home and turned to an absolute shocker to see the gold box on the check-in baggage is open and all the gold inside the box is lost .

This is utmost disappointment and ugly work from whoever/ wherever this has happened .

This being through check in luggage, airindia needs to take fullest responsibility here and wanted a resolution on this .

I was to travel from Guwahati to Delhi on 23rd December 2021, on an official trip. Since I didn’t get a direct flight from Guwahati to Delhi so I booked through a connecting flight in which I was to fly from Guwahati to Kolkata in Flight No AI 9738 from 18.10 pm (23rd December 2021) and arrive at Kolkata at 19.40 hrs. Then from Kolkata I was to take Air India flight AI 770 at 20.30 hrs and arrive at Delhi 23.00 hrs. I booked both the tickets from official website of Air India (https://www.airindia.in). But on 23rd December 2021, my flight from Guwahati (AI 9738) got delayed by 1.30 hrs due to technical fault in the aircraft, and it started at roughly at 19.20 hrs. When I asked the concerned AI Ground Staff at Guwahati Airport that what will happen if I miss my flight from Kolkata Airport to Delhi, they(the Air India staff at Guwahati Airport) told me that they have informed the Air India Staff at Kolkata airport and they(Air India Staff at Kolkata airport) will be there at the arrival belt to receive me and make suitable arrangements for me.
The flight from Guwahati arrived at Kolkata airport at roughly 21.40hrs, by that time my connecting flight from Kolkata airport (AI 770) had left for Delhi. But there was no Air India Staff as claimed by Guwahati Airport Staff to tell me what I have to do. So now I was stranded at the Kolkata Airport. When I asked a security person about where I could find Air India counter to talk to someone, they(security person) told me that I will have to go out of Arrival(as I was at the Arrival Belt) and go to Air India counter at departure terminal. So I will have to move out of the arrival, but when I moved out of the arrival and tried to reach to the Air India counter at the departure terminal, the security person stopped me as the validity of my ticket to travel from Kolkata to Delhi had expired. After much of request security person allowed to let me in and talk to the Air India Counter at Departure Terminal. When I reached the departure terminal of Air India and told them the whole story, they said they were not aware of any passenger who might be travelling in that Guwahati Flight to Kolkata and having a connecting flight from Kolkata to Delhi. But they said they will book my ticket from Kolkata to Delhi in next Air India Flight which was to fly from Kolkata to Delhi on 24th December 2021 morning. They booked the tickets. But as a result I had one full night to spend before catching my next morning flight on 24th December. This Air India staffer at departure counter of Air India told me that I will have to arrange on my own for the stay. When I asked them to arrange for my stay as Air India was fully responsible for missing of my flight from Kolkata to Delhi on 23rd December, I got a very callous and weird answer. They told me that Air India is not responsible for my missing of flight from Kolkata to Delhi as it was an Air Alliance Flight which got delayed from Guwahati to Kolkata. I was not able to understand the relationship between Air India and Air Alliance. Then this Air India Staffer told me that Air Alliance is a subsidiary of Air India and Air India as such is not responsible for any lacuna on their (Air Alliance) part. I told them that I booked my ticket from official website of Air India and whatever happens is the responsibility of Air India even if any of their subsidiaries is at fault. But they did not agree with me and left me to arrange things on my own. It was 1.00am in the night and I had nowhere to go. It was a very cold December night and I was feeling very cold. Being 50 years of age and patient of hypertension, things were getting dangerous for my health. As a result of stubborn and irresponsible behavior of Air India staffer at Kolkata airport, I had to sit in the waiting lounge for 7 hours shivering in cold. I also called on Air India Customer Care for help, after waiting for 10 minutes on phone I was able to talk to their customer support executive. He told me that customer care can’t help me, and the words of Air India Staffer at the Departure counter were final. He however gave me number of Air India Administration at Kolkata Airport[protected] and[protected] I called at these numbers but nobody picked up. I enquired about space at dormitory at Kolkata Airport but it was already full. So I had to spend whole night sitting at one of the chairs at the airport.
After telling my whole ordeal, I have following questions and concerns which I would request you to kindly address:
1. What is the difference between Air India, Star Alliance and Alliance Air, how they are related and who is subsidiary of whom?
2. What system does Air India follow to take care of passenger travelling from Air India, who misses their connecting flights because of the fault of Air India or any of their subsidiaries as happened in my case. What arrangements they make for such passengers.
3. If a passenger books a ticket from official website of Air India, isn’t it the responsibility of Air India to address his/her concerns, no matter how many intermediaries are involved in between. E.g. If I give contract to someone to carry out a task then I know only that contractor and I will expect him/her to address all my concerns. If he/she has outsourced the task or component of the task to someone else even then it’s his/her duty to get the task done for me. I need not to run to all those sub contractors/subsidiaries.
4. I had to suffer from severe discomfort sitting at chair for 7-8 hours in the chilling cold of December as there were no arrangements made for my waiting time which I needed to spend for the next flight. All this because of the unclear and non responsive behavior of Air India. Therefore I demand a suitable compensation from Air India.
I do sincerely request to answer my queries and address my concerns. This would be helpful for Air India also to better serve their customers in future and improve upon their reputation.

I Dr. Aurobindo Behera along with my aunt aged 65 having severe health problems from Chandigarh to Vijayawada via Delhi. While checking in I had clearly mentioned the need for wheelchair assistance. She availed the service at Chandigarh airport but at Delhi we were denied service.

She was mentally harassed by forcing to wait for over 30 minutes even though 4 to 5 wheelchair assistance provider were available at the location...

We've made booking for Pune Delhi and Delhi Newark, while booking the following PNR - JG6DD we had taken paid seats of rs 4500 and 350 =total 4850 rs..
We have upgraded the ticket to Business Class and so the we would like to raise a refund request for the seat selection payment.
Air pnr no - JG6DD
Ticket No.[protected]
RA no - [protected]
This refund request was raised by my travel company, it's been...

Tried to reschedule the tickets. But it is impossible to do that as the only department that can do it ticketing department and after long waiting time of 45-50 mins the call gets disconnected. Everytime the same story, and no one in customer service is ready to listen to that.

I have been trying Air india since 4 days to change my date of flight after waiting 45 to 50 mins call getting disconnected.
I can't change my dates until they receive my call.

It has been over a month since my checked in baggage was delayed/ lost during flight from Delhi to Chicago on 14th Nov 2021.

While PIR was filled but no reference number was provided by Airline staff siting too many passengers did not receive the bag that they will enter into systems later.

A copy of PIR, Baggage tag, Boarding pass is attached for your reference.

While I have been following up...

Note: This is an urgent concern.
Hey team,
I tried calling your customer care numerous times wasting hours without resolution causing significant inconvenience. My request is to please update my existing ticket with ticket number:[protected] which was from Jodhpur to Bengaluru with passengers: 1) Vivek Soni 2) Atharv Soni 3) Palak Maheshwari.
Update in the ticket for all passengers:
21/01/2022: Jodhpur to Delhi
25/01/2022: Delhi to Kolkata

My callback number: +91-[protected]

Regards,
Vivek Soni

Pune to delhi 26th october 2021 flight cancelled by airline as pune airport was shut for 15 days as airport runway resurfacing job was going on. Refund not received yet.
Flight no : fmnla3j0ei25s
flight pnr : jdech
gds pnr : 04x0bn

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: I (Venugopal Panuganti) booked 4 air tickets in January 2020 to fly in June-July 2020 to India. However, due to COVID-19, Air India (AI) cancelled all the tickets as asked us to reschedule the travel. So, I rescheduled the travel to June 11, 2021. But due to the 2nd wave of COVID-19, the flights got cancelled the 2nd time and therefore I also cancelled my tickets in May 2021 with the help of Air India's Customer Care department by phone call. At that time they mentioned that there will be a full refund of the ticketed amount back to my original payment method which is Citibank's Credit Card. Since May 2021, I called up the AI's customer care dept. for refund multiple times to expedite my refund process. I haven't received my refund so far. However, since September onwards, the customer care of AI informs me that the refund has been initiated on 8th Sept., 2021 but the money did not come to my credit card nor I have received any cheque. I requested multiple times to provide the proof of refund which they haven't provided to me so far. Below are the details of the etickets that I booked for my family:

Shourya Sai Panuganti[protected]
Sushma Panuganti[protected]
Venugopal Panuganti[protected]
Hasini Panuganti[protected]

It occurred on: 8/09/2021

I request Air India to refund the amount by directly issuing me a check for the full amount and mail it to my address below or provide me the proof for their claim of payment.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

venugopal panuganti

This is Pankaj Agrawal. I have booked a Air India flight AI 526 for my parents, for Hyderabad, on 21 December 2021 at 10:00 P.M. for 01 February 2022 7:00 P.M. from Kolkata to Hyderabad. I have paid the amount of ₹ 5, 529 via Internet Banking of Punjab and Sind Bank (Transaction ID : WPSB[protected]), it is showing that the payment is successful and the said amount has been deducted from my bank account but I have neither received any information regarding the booking status or PNR or E-ticket on my mail nor in my mobile number which I provided while booking.

I request you to please look into this matter and resolve this issue at the earliest.

My flight from ORD to Delhi was delayed 36 hrs and incidental changes and missed connections are not reimbursed.

Recently, I have traveled from Tampa to Hyderabad on Dec 20 through United/Air India airlines. At the time of check in United people said that I have to collect my luggage in Hyderabad but unfortunately I didn’t receive my baggage. When I went to raise a complaint Air India people said that I had to collect my luggage at bombay and check in again (which was not at all instructed to me earlier). I have lots of stuff inside my check in bags as I’m coming to India after many years. They have raised a complaint “HYDAI70886”, but haven’t received any updates till now. Tried calling and emailing them but no response.

MORE THEN ONE YEAR, not received refund.

I was an international student in United kingdom, i had to exit United kingdom, booked one way ticket to home from LHR to HYD, 22 JULY 2020.
Booked this ticked and cancelled within hour. As per ticket policy i am entitled for a full refund within 48 hours. Payed for this ticket with my international bank account.

Asked for the refund to customers service teams, i emailed Air india for the refund plenty of times in the mean time.

I intimated Air India customer service team that, i am exiting United kingdom completely, My bank Account in U.K will be closed completely and i won't be able to receive the refund in UK bank account.

I have provided my indian bank account details through email to air india @ [protected]@airindia.in
escalation.[protected]@webairindia.in

Request Air india to refund me in my indian bank account as early as possible or else i will File COMPENSATION suite against AIR INDIA.