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Air India Complaints & Reviews

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Updated: Jul 27, 2025
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A
Anisha26
Dec 10, 2021
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I had already raised a complaint for ticket refund. The case is not resolved yet. My case ID 3042214
Air India customer support has been notified about the posted complaint.
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    rocky virmani
    Dec 10, 2021
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    Address: Nairobi kenya

    Ticket refund not yet recieved as it have passed many months mailed on website and file a complaint also thn to refund has not been done by air india as my ticket details are as below in images and i provide here also my eticket number :[protected] and booking refrence is Y7HZF booked with mail id [protected]@yahoo.com and the payment was made online location nairobi via debit card account holder liaquat Fidai
    +1 photos
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      A
      Agnes Pathan
      from Pune, Maharashtra
      Dec 10, 2021
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      PNR is ZD73T
      Pune to Del 7 Aug
      Del to Toronto 8 Aug
      +1 photos
      Air India customer support has been notified about the posted complaint.
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        G
        Gautam044
        Dec 10, 2021
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        Address: Air india

        Date of incident 14 June
        Tickit number[protected]
        tickit was booked they gave me urinary of 14th June which is attached below when I reported to airport they said your tickit is of 15th and you can't fly today for the same I did not recieve any mail or massage which says that my tickit was shift to 15 June again...on communication with staff on airport they said your itinary is valid but our system has issue and that can not be resolved from our side only "customer care online servise" can resolve but despite repeated complaines they do not respond I had emergency had to book another flight and pay double charges...therefore I kindly request you to get my refund...itinary for 14 attached and reporting of my airport is also attached. Contact [protected] for details
        +2 photos
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          J
          jithinjose08
          from Pathanamthitta, Kerala
          Dec 9, 2021
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          I have booked 3 Air India tickets during pandemic and the flights were cancelled. We waited for an year and then called Air India Customer care and cancelled those tickets in September 2021. But till now they have not send any email regarding the cancellation or refund.

          Tried to call the Customer Care multiple times and when I talk about refund they will disconnect the call. The wait time are nearly 60 min.

          Tried sending emails to [protected]@airindia.in and they replied and asked me to log a complain from AirIndia.in. Every email after that they ask me to wait for the website response.

          As per request, I registered complaint in Air India Website 2 times with following reference numbers
          Reference Number : WB-IYYZ[protected]
          Reference Number : WB-IYYZ[protected]
          Received confirmation about the complaint but no response for more than 2 months.

          The ticket information is

          Jithin Jose
          Booking Reference :ZEESX
          Eticket :[protected]
          Toronto - Kochi - Toronto

          Jake Joseph Jithin
          Booking Reference :ZEEKQ
          Eticket :[protected]
          Kochi - Toronto

          Indira Reji Mathew
          Booking Reference :HTVZT
          E-TICKET NUMBER:[protected]
          Kochi - Toronto
          Air India customer support has been notified about the posted complaint.
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            D
            Dondiba
            from Hyderabad, Andhra Pradesh
            Dec 9, 2021
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            Flight cancelled refund not received

            Details attached
            +1 photos
            Air India customer support has been notified about the posted complaint.
            1. Where is the paid ticket, which can be read in the attachment?
            2. What does the passenger want?
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              F
              FatemaN
              Dec 9, 2021
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              5th Nov 2021 12 pm air india flight ai552 PortBlair-Chennai-Mumbai cancelled. Six tickets. We had to buy our own tickts. We have not received refund.

              Ibook had done booking. They have not received refund. They told us to follow with air india.
              Air India customer support has been notified about the posted complaint.
              Few essential items of the reasonable complaint, the complaint shall include
              - the full name of the passenger
              - the ticket and/or full reservation
              - the brief explanation of what, when where was wrong, on the opinion of the passenger,
              minimum, among other items of the complaint, depending upon its nature.

              The text, which does not include the above items, is not a complaint in advance and can not be understood.
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                K
                Kpawde
                Dec 9, 2021
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                Hello,
                I have flight on 9th December with Air India, which I am trying to reschedule. The option to reschedule is not available online hence, you to call their customer care.
                Let me start by saying that you would have to wait hours and hours to get connected to agent first. Then, by some miracle you get connected and after choosing the correct option of rescheduling on IVR. They tell you that they do not have the rights to help you change it and they will transfer your call to their ticket team. I was kept on hold for 3 hours, still no resolution of issue. After multiple calls, When some how I requested to talk to supervisor. They disconnected the call.

                This is absolute harassment. All this shenanigans, so that they can say they you didn't contacted them on time.

                I literally call them 24 hrs before my flight but, still this is the way they treat you.

                Air India is literally putting customer like me to mental and financial harassment.
                Below is call log of waiting time as I am still waiting 🤦🏻‍♀️
                Shame on you Air India.
                +2 photos
                Air India customer support has been notified about the posted complaint.
                The passenger of Air India must have his.her name, a valid ticket, which contains the conditions of the air transportation.
                The absence of such valid ticket of 13 digits gives a good reason to refuse to serve (to make changes in the reservation) by the staff of the air carrier.
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                  V
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                  I booked my ticket for 17th of December and now I have some anxiety issue and my doctor advice me to rest for some days. So if possible can I reschedule my flight?
                  Air India customer support has been notified about the posted complaint.
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                    B
                    Balisaku
                    from Tiruvallur, Tamil Nadu
                    Dec 8, 2021
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                    Address: 92porur gardens phase 1p, vanagaram

                    Two tickets booked through agency to travel on 20th March 2020 from CHENNAI to SANFRANCISCO could not be performed due to COVID and cancelled through the agency in June 2021.Agency intimated full refund in last week of SePTEMBER 2021 but yet to credit the refund to my account..Please do the needful . BALAKRISHNAN, [protected]@yahoo.co.in, [protected], 8th DEC 2021
                    Passenger Details 1. JEVANTHI RATNAM BALAKRISHNAN (72)
                    2. THYAGARAJAN SAKUNTHALA (71 ) - PNR and REFERENCE numbers are not given as original tickets left at CHENNAI .
                    Agency Details : ALL INDIA TRAVEL AGENCY, 14301501
                    B6, Basement, PARSN COMMERCIAL COMPLEX, CHENNAI -600006
                    phone :[protected]
                    Air India customer support has been notified about the posted complaint.
                    The absence of the valid tickets, of its valid copies or of valid PNR, among other mandatory evidences, does not allow to consider a complaint of anonymous against the Air India or against the other carrier.
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                      I
                      Indra Gurung
                      from Sangli, Maharashtra
                      Dec 7, 2021
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                      Hi Sir,

                      My compliant is for AIR INDIA. They cancelled the flight from Pune tobDwlhi on 24th October 2021 and sent us an SMS on 9th October regarding the same. So I called to AIR INDIA customer care, the customer care Executive told me that I will get full refund in 30 days time. But even after 2 months i am still waiting for my refund. I filled a Feedback form to check the refund Status also as advised after contacting the airlines customer care for 3rd time. Here is the Air India Feedback Acknowledgement (Ref No. WB-DPNQ[protected] Name: Mr. Indra Bahadur Gurung )

                      I send emails to their vigilance officer too at [protected]@airindia.in, but NO RESPONSE.

                      Kindly help me Getting my refund from Air India. Thanks..!!
                      +3 photos
                      Air India customer support has been notified about the posted complaint.
                      Once a passenger entered in the commercial relations on his own will, without the external pressure, such passenger took his own risk, entrusted the Air India carrier his and his friend air transportation.

                      To cry "help me", after the passenger has lost the chance of the air transportation on his own, shall be addressed to the qualified lawyer, who can assist in the claim against the air carrier on refund and reimbursement.

                      The India's rules gives 2 years term for the injured passenger for the decision on the passenger's action in the magistrate (district) court of Pune or of Delhi.

                      But the financial situation of the Air India operating carrier shows defects of a practical realization of the judgement, if such can be taken in favor of injured passenger by a judge, in 2 years.

                      So, the passenger, if he is willing to reimburse his pecuniary and non pecuniary losses from the disruption of the Air India services, can collect about[protected] rupees for the payment of the services of a qualified lawyer in his residential area, to find such qualified lawyer, to collect and to save evidences in his lap top, to wait for the decision of the judge for the period from 6 months till 2 years, depending upon the chosen lawyer, his own efforts, the qualification of the judge and of the lawyer of Air India carrier.
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                        P
                        panchal.varun
                        from Mumbai, Maharashtra
                        Dec 7, 2021
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                        Hi there, i am trying to get refund of the tickets that were cancelled in July 2021. But still no resolution or solution has been provided.

                        Every time i connect they ask me to wait. I keep getting automated emails and no action.

                        Original booking details are given below.
                        PNR: YXWHQ
                        Ticket#1:[protected]Ashok Panchal)

                        Ticket#2:[protected]Parul Panchal)

                        Below is the refence number that gets generated when one submits an online inquiry which i have done three times without any response or resolution.

                        WB-IAMD[protected] created on Sept 24th
                        WB-IAMD[protected] created on Oct 22nd
                        WB-IAMD[protected] - created on Oct 26th
                        Air India customer support has been notified about the posted complaint.
                        Mr. Panchal Varun, Mumbai, Maharashtra:

                        The evidences show that undisclosed tickets were issued to Parul Panchal and Ashok Panchal.

                        PNR: YXWHQ is the a code, which could give the reference to the entire file (booking) for the employee of air carrier, may be of the passenger, not anyone else.

                        The public, which visit the web site, do not see the reasons of the rising of issue on refund from some one, based on the text of such complaint.

                        For the rest, kindly look at the comments to the complaint "Air India — Flight Cancelled by Air India - Refund Pending for 2 Months" of DEC 7, 2021 in the section "Air India" of this web site.
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                          K
                          koolpank
                          Dec 6, 2021
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                          I'm just chasing the refund of my booking that was cancel due to COVID-19 in March 2020 I'm waiting since then and got no positive reply from my agent saw this on web and thought to log my complaint wit them hoping to get solved soon

                          Airline Booking Reference(s)

                          AI (Air India): H81XS
                          AI (Air India): H65Y4

                          Kind regards
                          Air India customer support has been notified about the posted complaint.
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                            S
                            suryakant21
                            from Bhubaneswar, Odisha
                            Dec 6, 2021
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                            I have booked the flight on september 1 and 2 and the flight got cancelled from airline.Sent a mail to the airline and followed up multiple times.

                            After 3 months i have not recieved the refund amount.
                            Air India customer support has been notified about the posted complaint.
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                              S
                              shanila m u
                              Dec 6, 2021
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                              Being stopped from travel due to two passports

                              Respected Sir,
                              I would like to bring your notice about our regretting situation at Delhi airport on Dec 1 2021 that we are stopped from travel in air india flight AI185 to Vancouver, Canada because i have two passports.

                              We were waiting in the airport for the boarding pass issuance and we were on time .Since i have two passports and visa printed on old passport, airport officials told that they couldn't update the new...
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                              Nehal Nirbhawne
                              Dec 5, 2021
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                              This is regarding, the rescheduling of our flight from Mumbai to port Blair connecting via chennai, details of the same are captioned above. Although the flight from mumbai to Chennai has not been rescheduled, the flight from chennai to port Blair has been rescheduled and is now delayed by 22 hours. Initially, the flight was scheduled on 9:35 hours on 12th December and currently, it has been rescheduled by the airlines having its departure date and time on 13th Dec 5:55 hours.

                              I say that the rescheduling is not acceptable, I want to reach port Blair on 12th of December as per my initial itinerary, because I have already booked hotel and other activities on 12th December.

                              I have made unsuccessful attempts to reach your company via customer care number.

                              I want the airlines to accommodate us in any other air india flight or any other flight different airlines reaching port Blair on 12th of December.

                              I hereby request you to redress my grievance at the earliest.
                              Ticket No. 098-[protected] - PNR no. -J210T
                              Air India customer support has been notified about the posted complaint.
                              The combination of surname Nirbhawne and of PNR J210T does not look a valid reservation of Air India flight.
                              The passenger does not have a right to demand anything from Air India carrier, based on these data.
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                                S
                                Sathiya Sekar
                                Dec 3, 2021
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                                Hi,
                                I booked the flight from Chennai to Vancouver on 14th July, 2021 and the flight gets cancelled due to flight ban. So I requested for refund and I haven't received back my refund till now.
                                Flight No. AI 539 & AI 185
                                Departure date: 31.07.2021
                                eticket #[protected] &[protected]

                                Please look into it and process the refund soon.
                                Air India customer support has been notified about the posted complaint.
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                                  S
                                  Sat Haokip
                                  from Delhi, Delhi
                                  Dec 2, 2021
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                                  Dear Sir/Ma’am
                                  I booked my ticket on 29th November 2020 for the my flight with destination from Delhi to IMF, Imphal.
                                  The payment was done through the mode of PhonePe and I have all the details regarding the transactions.
                                  And I have called all the customer care number as given in officials AirIndia website, but no phones were picked up.

                                  It is my request that the amount be refunded to me.

                                  Below are all the necessary details :
                                  Name : Ngamminsat Haokip
                                  Flight name : AI889
                                  Destination : Delhi to IMF, Imphal
                                  Cost of the flight ticket : ₹6640

                                  Details received from PhonePe :
                                  Merchant Order ID : (WPHW[protected])
                                  Transaction ID: T2111290352473104930274

                                  Will be waiting for your reply
                                  +2 photos
                                  Air India customer support has been notified about the posted complaint.
                                  Mr. Ngamminsat Haokip:

                                  There are no evidences of

                                  (a) Air India flight 889, the Air India ticket, the passenger Sat Haokip,

                                  (b) PhonePe is a valid financial service provider in India.

                                  For simplification, If the amount of ₹6640 was debited from the account of the State bank of India and the ticket was not issued by the operator of the web site as per agreement prior to the payment,
                                  you can calm refund for the unauthorized transaction of ₹6640 from the State bank of India by submitting of the application in their technical solution known as "internet bank" without giving the useless long explanations.

                                  The duty of the State bank of India is to provide the refund or to prove of the contractual service (issued Air India ticket for the undated flight 889) in your favor within 7 or 10 days (I do not remember the exact number).

                                  If it is not done, you can appeal to the Reserve bank of India further or can demand the reimbursement of the loss from the defined entity by submitting suit case to the magistrate (district) court in your residential area.
                                  The additional expenses and fees total will not exceed 10000 rupees in the civil procedure before magistrate (district) court for you, if you find the right lawyer.
                                  omission above: incorrect "calm", correct "CLAIM"
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                                    H
                                    Haris Harry
                                    Dec 2, 2021
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                                    Address: 9 leahann drive, Toronto, Canada
                                    Website: Air india

                                    My flight was cancelled due to flight ban but i haven't received my refund since 7 months
                                    Air India customer support has been notified about the posted complaint.
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                                      vrskatwal
                                      from Sandhole, Himachal Pradesh
                                      Dec 2, 2021
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                                      Goodmorning
                                      I traveled from Delhi to Dharamshala by flight AI 9713 and my booking reference was YNLFF. I booked this ticket from the official website of Air India. In my ticket the baggage allowed was mentioned as 25 kg per adult. i was travelling with my family and since luggage allowed was 25 Kg for each four o[censored]s so i planned my move accordingly and reached Airport 3 hrs prior to takeoff. during check in i was delayed by your staff for more than one hr as they were seeking clarifications regarding allowing luggage more than 15 kg. at last moment they told to pay for extra luggage otherwise they will not allow us to travel. in a way I was forced to pay for extra luggage and was asked to apply for refund through customer care. as luggage allowed is clearly mentioned 25 Kg therefore may i request for refund to extra money charged else i will be forced to approach consumer court along with complaint of non cooperation by staff and problem faced by family to board the flight literally running on the airport. i am enclosing myticket and extra payment slip for reference waiting for positive response
                                      Regards
                                      Col VRS Katwal
                                      [protected]
                                      +1 photos
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