Air India Complaints & Reviews

Booked tickets. Payment deducted. But tickets were not issued.

The air india team asked me to raise a feedback form entry. Ref No WB-ILHR[protected]

Then they said.

Action Update: Dear Sir, Greetings from Air India! We apologise for the inconvenience you experienced while transacting on our website. This transaction (H8MJE ) was not successful as the payment did not get credited to the Air India account. Any amount debited from your account, against this failed transaction, will be automatically reversed by the bank in 5 to 6 working days as per standard Banking Process time requirements. You may like to check with your bank regarding the same. Please get in touch with us should you require further assistance. Regards, Ecommerce Helpdesk, /RS New CS Cooordinator:INT

It has been more than a month and refund not yet processed. I spoke to Manjeet from Air India Escalation team. She said it will be done asap but no refund yet.

Not yet refunded my money, it's been 2 month waiting.

Do refund without futher delay.

[protected]

Respected Sir,

With due respect,

Many many times i sent complaints to Air India, But no response from Air India about my ticket Refund . but till no positive from you. Kindly issue my refund as soon as possible .Detail to be attach .Please take strict action on Air India .

We are providing information as desire by you

E-ticket number starting[protected]
Flight number----AI187 - AIR INDIA
Flight date[protected]
Origin----DELHI-INDIA
Destination------TORONTO-CANADA
First Name---Pratham
Last Name--Sharma
Mobile no-[protected]
PNR No[protected]

Thanking you.

With regards,

Deepak Sharma c/o Pratham Sharma
Mobile No-[protected]
[protected]@gmail.com

We had domestic Air India flight from Lucknow to Delhi on 10th Dec @ 8:55 am and next international Air India flight from Delhi to New York/Newark on 11th Dec @ 2:25 am.
We missed international Air India flight from Delhi to New York/Newark due to bad management of your team. We entered into line around 11:45 pm for boarding check in. I asked multiple times to the team that my flight is at 2:25 am but they said, you have enough time for check in. I reached at counter at 1:15 am. The counter person checked my documents and they said your TR PCR report showing sample collection date on 9th Dec and it should 10th Dec and report date was 10th Dec it self. Actually I was given samples on 9th Dec for domestic travel from Lucknow to Delhi on 10th Dec and another sample given on 10th early Morning for international travel on 11th Dec at 2:25 am.
By mistake the the sample date was mentioned 9th Dec due to two RT PCR report. I got the corrected report in 5 mins as As per the your team request but once I got my correct report, your team said that boarding is closed. No one understand the situation from your team even my 4 year daughter continually crying. Ideally someone from your team should check documents while the person in the line instead of checking documents at the counter. I understand the rules are changing frequently now days and you should communicate updated rules on email/phone at least 2-3 days before departure.
This was very bad experience in my life.
After fighting for long time with your team but no one help. Finally after frustration, I was booked next United airlines flight and come back to New York/Newark. There are my losses of $3000 including three passengers.
This was not my fault, this happened because of your irresponsible staffs.
They should check the paperwork when person is in the line instead of at counter. No one asking me to go first in the line even my 4 year was in my lap.
I wanted to get refund ASAP.
Please help me on this.

Air india give me only one ticket refund instead of two ticket
many time I have mailed to air india they told that refund is given and give a same answer for two ticket refund incited on 08 sep but I got only one ticket refund
So please give my full refund of all two tickets
Ticket details are
Please provide my full refund of e ticket no.[protected] &[protected]
Travel date - 25 Apr 21

Date of book - 05 Apr 21

Date of cancellation - 05 Apr 21

Delhi - Chennai

Flight no. - AI-429

I didn't receive my web check-in mail and I called up the air india customer service. It connected after trying for 8-10 times still understandable that it's busy, and after connecting waited for 30 minutes but finally I got no proper response. The lady who received my call spoke so Rudely and she just cut my call abruptly. It was nt the problem with the connection she deliberately did it. They are ok that no one will sue them. Very bad behaviour.

Name:Kumar Sankalp
Flight no:AI 403 (Air India)
Date of travel:[protected]
Route:Delhi-Rajkot
Baggage Tag:AI775073
Ticket:[protected]C1
Ref:RAJAI11676

11th Dec 2021 Delhi airport staff told me that beg is found and they are dispatching. But now still they are saying it's untraceable.

Team,

This is ridiculous service i have received by arbritarily cancellation of my ticket where i was accompanied with 2 child and a senior citizen from ccu to hyderabad on 25th dec, 21. You have done business over my money since last 2 month and without giving me any opportunity you have dropped my 7 calls after holding of 3 to 4 hour today intentionally to harass me and killed my valuable time over waiting. I am giving you last opportunity to rescahdule the flight 9ver same time. Your cheating baaz employee demanded the fare difference also during rescheduling which is completely unethical and i will definitely dragg you consumer forum if i did not get the compensation for my time spent and money spent for the proper rescheduling.

Your earliest confirmation in this regard is highly solicited.

[protected]
[protected]

Air Idia canceled the flight on April 07, 2020 due to Covid. As per guides of honorable Indian government they have to provide refund for the ticket my E ticket is id[protected]. Passenger name is Ratanlal Rathi & Pushpa Rathi. I have requested for cancelation from Aug 2021 but no results.
संदर्भ संख्या / Reference Number : WB-IEWR[protected]
case id: 12381178 Created on 09/02.

Hi Team,

I tried booking flight tickets from my HSBC Debit card (two tickets - to and fro) from London to kochi on Thursday 9th Dec 2021.During payment page the transaction failed. The money wasnt debited so i tried to rebook using my HSBC credit card - but again during the payment page, the transaction failed. At that moment money wasnt debited from my accounts but later both my HSBC debit & Credit card was debited with £...

This is to draw your kind attention to a serious matter of your unprofessional employee.
I Mukesh Agrawal a respected tax paying citizen of India, frequently travels via air for business purpose .I was travelling from Nagpur to Mumbai on Friday i.e.10th dec-2021 morning 10.35am flight no. 6E297(A320).

On reaching at Air India check in counter as I had not done web in before travel, I was asked to pay 200/- rupees as penalty .I offered 500 rupees note for the same.

As the person sitting at check in counter didn't have return changes amount, he started talking rudely and started communicating in rather humility way. he even threw 500rupees note that was given to him. go where you want and lodge complaint against me, I have no issue. on threatening to complaint against him, he responded by saying.

I have never seen such a staff who neither had humanity nor sense about how to talk & behave with passengers and never expect from your airline company.

Such kind of behavior shown by your employee is strictly not tolerable and I want necessary step to taken in this regards.

for this matter I accept to positive reply from your side

Regards,
Mukesh Agrawal

I had already raised a complaint for ticket refund. The case is not resolved yet. My case ID 3042214

Ticket refund not yet recieved as it have passed many months mailed on website and file a complaint also thn to refund has not been done by air india as my ticket details are as below in images and i provide here also my eticket number :[protected] and booking refrence is Y7HZF booked with mail id [protected]@yahoo.com and the payment was made online location nairobi via debit card account holder liaquat Fidai

PNR is ZD73T
Pune to Del 7 Aug
Del to Toronto 8 Aug

Date of incident 14 June
Tickit number[protected]
tickit was booked they gave me urinary of 14th June which is attached below when I reported to airport they said your tickit is of 15th and you can't fly today for the same I did not recieve any mail or massage which says that my tickit was shift to 15 June again...on communication with staff on airport they said your itinary is valid but our system has issue and that can not be resolved from our side only "customer care online servise" can resolve but despite repeated complaines they do not respond I had emergency had to book another flight and pay double charges...therefore I kindly request you to get my refund...itinary for 14 attached and reporting of my airport is also attached. Contact [protected] for details

I have booked 3 Air India tickets during pandemic and the flights were cancelled. We waited for an year and then called Air India Customer care and cancelled those tickets in September 2021. But till now they have not send any email regarding the cancellation or refund.

Tried to call the Customer Care multiple times and when I talk about refund they will disconnect the call. The wait time are nearly 60 min.

Tried sending emails to [protected]@airindia.in and they replied and asked me to log a complain from AirIndia.in. Every email after that they ask me to wait for the website response.

As per request, I registered complaint in Air India Website 2 times with following reference numbers
Reference Number : WB-IYYZ[protected]
Reference Number : WB-IYYZ[protected]
Received confirmation about the complaint but no response for more than 2 months.

The ticket information is

Jithin Jose
Booking Reference :ZEESX
Eticket :[protected]
Toronto - Kochi - Toronto

Jake Joseph Jithin
Booking Reference :ZEEKQ
Eticket :[protected]
Kochi - Toronto

Indira Reji Mathew
Booking Reference :HTVZT
E-TICKET NUMBER:[protected]
Kochi - Toronto

Flight cancelled refund not received

Details attached

5th Nov 2021 12 pm air india flight ai552 PortBlair-Chennai-Mumbai cancelled. Six tickets. We had to buy our own tickts. We have not received refund.

Ibook had done booking. They have not received refund. They told us to follow with air india.

Hello,
I have flight on 9th December with Air India, which I am trying to reschedule. The option to reschedule is not available online hence, you to call their customer care.
Let me start by saying that you would have to wait hours and hours to get connected to agent first. Then, by some miracle you get connected and after choosing the correct option of rescheduling on IVR. They tell you that they do not have the rights to help you change it and they will transfer your call to their ticket team. I was kept on hold for 3 hours, still no resolution of issue. After multiple calls, When some how I requested to talk to supervisor. They disconnected the call.

This is absolute harassment. All this shenanigans, so that they can say they you didn't contacted them on time.

I literally call them 24 hrs before my flight but, still this is the way they treat you.

Air India is literally putting customer like me to mental and financial harassment.
Below is call log of waiting time as I am still waiting 🤦🏻‍♀️
Shame on you Air India.

I booked my ticket for 17th of December and now I have some anxiety issue and my doctor advice me to rest for some days. So if possible can I reschedule my flight?