Air India Complaints & Reviews

My name is Hima Pious. I have cancelled a ticket to Toronto from Kochi. The ticket was for August 24th and I cancelled it on August 16. I was informed that I was eligible for a refund. It's been 3 months since I cancelled the ticket and I have not received the money.

My booking reference : HSL77
My e-ticket number :[protected]
My email-id: [protected]@gmail.com

Pnr: hdcmj
date of travel: 03.11.2021
from: ahmedabad
to: kandla
reason for cancellation: flight cancelled by airline
ticket cancelled on 14.10.2021

refund mail requested by mail [protected]@airindia.In

refund still not received.

Hello,

I took an Air India flight from Delhi to Chicago on 20th November 2021. Out of 4 bags, one of my bags was missing and I was told it would arrive in 2 days but I haven't received it yet.

I have not received any emails or phone calls regarding this, Can you please let me know when I can expect to receive my bag. I am currently without any clothes because of the missing and it is causing me great inconvenience.

I am attaching my ticket and a copy of your Property Irregularity report.

Passenger First Name - Navaneeth
Last Name - Bangalore Venugopala Rao
Passport Number - Z6351066
Missing bag tags - AI804525

Let me know if you need any additional information.

Thanks,
Navaneeth

I had cancelled my Airindia flight (dated 1st may and return 15th may) on 25th april 2021 as it was getting reschedule due to covid . And through customer care executive it was cancelled. I was told that in 15 days refund will be processed and its been more than 6 months, we haven't received refund. Called customer care 5 times and sent emails to e-commerce and they say its under process. Kindly look through this issue asap refund amount is 28000.

Hi
My ticket number is[protected]
For the flight cancelled on 18/07/2021 from Heathrow to hyderabad
I contacted several times but not quick action yet
Its been 4 months and no refund yet made, I have also emailed ecommerce but no response yet
This is really frustrating as there is no proper communication or service provision from customer care side
I want the refund ASAP
Also I m providing my online feedback reference number- WB-ILHR[protected]
Thanks

Hello I am anusha kumar i am a student I. France last July I wished to visit my family so I booked a ticket to Bangalore from Paris with Air India. I had booked a flight for 18-july-2021 but I had made a mistake in writing my name I had written Anusha "Kmar" instead of "Kumar". I tried to correct it in less than a minute but I was not able to make it. Later I had a phone call with a customer care executive and he told me to cancel the current ticket and boom another ticket and when asked would I receive a refund he told me yes. So I did. My refund amount was "605€" It's been months I didn't get my refund I am still waiting. I had tried calling air India for more than months to solve the problem but no positive response.
Hope at least you can solve this problem
Thank you

Hi This is Tushar Jule,

I am a professional singer, today on 28th Nov 2021 I had booked a flight from Hyderabad to Mumbai with Airindia flight no AI616 but it got Cancelled a day prior. I did not receive any message regarding the same and I have a team of 6 to 8 people travelling with me. I had to book new tickets for all of them with Indigo flight no 6E132.
I had another show to perform in the morning in mumbai for which I am delayed and wont be able to do so.
I demand a compensation of Rs Three Lakhs Only my professional performance fee and an amount of Rs Fifty Thousand which I have spent to book the new tickets for me and my team.

Thanks
Tushar Jule

I have been calling Air India at[protected] to purchase some seats for having more leg room for my parents. They keep forwarding the call to another ticketing department to assign preferred seats, but there was never a response even after wait times longer than an hour. The call gets redirected to the same number above after every one hour waiting and they keep forwarding the call again to the so called ticketing department. I called them again and again and let them know that there has not been any response from the number they are forwarding my calls. But, they never responded differently, they only keep forwarding the calls saying that it is another department that does the seat assignment/purchase job.

Hi, flew Delhi to Chicago on 11/22/2021. One of my luggage was missing and was told that air India never loaded from Delhi. On that day there are 20-30 more passengers similar plight. Filed claim and was told that they will send the baggage in 72 hrs. Nothing so far and it’s been 5 days. No one picks up the customer service call or does not know how to route the call. It’s really frustrating to miss luggage with lot of stuff and memories and everything. Also went to Chicago airport to check but no response. Such ineptitude and unbelievable arrogance at customer’s valuable.
What happened here

While I was Booking tickets from airindia.in, My money got deducted from my account however the tickets were not booked.

The details of the tickets booked are as follows -

Flight - AI 570 from BOM to MAA

Date - 04 Dec 21

Type - Leave Travel Concession

Passengers - 03

Dear Sirs,
I booked the following tickets for Air India Flight No. AI 0868 for 24Nov2021 for DEL-BOM sector for my son, daughter-in-law & grandson:-
PNR No. H31HE
Passanger's Names: BATRA/SAURABHMR, TOKLE/TANUSHREEMS & BATRA/SHRAYMSTR (3 YEARS OLD).
FLIGHT NO. : AI 0868 AIR INDIA
DATE OF JOURNEY : 24 NOV. 2021
SECTOR : DELHI - MUMBAI
E TICKET NOS. :[protected]C1,[protected]C1 &[protected]C1 RESPECTIVELY.
DEPARTURE TIME: 17.50
After booking the above tickets I booked for the paid seats and paid Rs. 900/- (Rs. 350/- + Rs. 350/- + Rs.200/-) through my personal credit card. And accordingly seats Nos. 19H, 19J & 19K were allotted for the above said passengers.
However, while doing the web check in seats nos. 19H, 19J & 23H were shown on the boarding passes.
I called the customer care number and the Customer Care Executive expressed his complete helplessness in the matter and advised us to approach the check in counter at the airport. The Executive at the check in counter also expressed his helplessness and informed us that this unsavory and chaotic situation has occured due to sudden change of plane.
Members of my family thus suffered and struggled for this huge inconvenience with a small kid of 3 years old. This all was due to gross deficiency of service on the part of Air India and complete apathy and indifference on the part of its executives who took no pains to help us.
E Tickets, Payment receipts for Paid seats, Sheet showing allotted seats numbers and Boarding Passes are available with us and you please let me know how to send them to you, if required.
Kindly refund the amount of Rs. 900/- paid by me for the paid seats and also pay the adequate & commensurate compensation for the huge inconvenience and struggle suffered/ faced by members of my family for no fault of ours and for the gross deficiency in service on the part of Air India.
Regards,
Dr. Subhash C. Batra
Mobile No. +91 [protected]

Dear Sir/ Madam,
I had purchased 2 tickets (for self and my spouse) on 18/04/2021 online through travel agency "Bravofly"(lastminute.com) for my onward journey on 22/06/2021 from Bhubaneswar to JFK (New York) and return journey on 19/12/2021 from EWR (New York) to Bhubaneswar. I had paid Rs.1, 62, 795.89 (Rupees One Lac Sixty Two Thousand Seven Hundred Ninety Five and paise Eighty Nine), as the booking amount for the tickets.Our booking reference No. is Y8Y57 (Eticket #[protected] / 640). I have also booked (Reservation) seats for our journeys (both sides) directly through Air India web site on the same date (18/04/2021) on payment of Rs21, 408 (Rupees TwentyOne Thousand Four Hundred Eight) @ Rs.10, 704/- per person .On 22/06/2021 we were denied "Boarding Pass" at Bhubaneswar Airport with the plea of restrictions imposed by USA Authorities on travel of B1/B2 "Visa" holders due to COVID 19. Being denied and Virtually driven out of the BBI airport, I had reported the matter to my travel agent and also Air India customer care about the matter and requested for extension of our flight schedule or refund of full amount as we had no fault in the matter rather we were disaalowed by the "Flight Operator i.e. Air India". I have been contacting the travel agent who has been assuring to do the needful as and when allowed by flight operator. I have been also writing to Air India customer care several times in this regard without any result. I request you to kindly take immediate steps in this regard for deferment/ reschedule of flight itinerary i.e. onward journey from Bubaneswar to New York during the month of April, 2022 and return journey during December, 2022. If rescheduling of flight itinerary can not be done then total amount paid by me for booking of journey tickets and seat reservation charges i.e. Rs.1, 84, 203/- (Rupees One lac Eighty Four Thousand Two Hundred Three) may please be refunded to me through net banking to my account in State Bank of India. I may please be informed on the matter at an earliest date.
Thanking You.
Regards.
Laxmi Ballav Mohapatra
Email: [protected]@yahoo.co.in/ [protected]@gmail.com
Mob.: [protected] / [protected]

On 16th October, I tried to book AI 164 for 6th November in the name o[censored]rmita Das. The online booking failed after payment was confirmed and I did not receive any PNR or confirmation. I later found the failed PNR HQVXX when I called customer care. The money was debited from my account and currently I am chasing AirIndia for refund to no avail. I have tried contacting AirIndia customer care however they have not helped. Moreover they deny receiving any payment. Your nodal officer's email address bounce back. I have sent emails showing the screenshots of failed transaction and my bank statement several times but have not heard back. I understand that when a transaction fails, usually any payment is automatically reverted back however in this case this hasnt happened yet. Can you help me?

I recently booked a round trip ticket worth ₹1, 60, 457 for Delhi to Vancouver, I paid through HDFC bank netbanking, the transaction was successful and money was debited from my account but on redirection back to Air India website it showed an error and no ticket confirmation or PNR was issued.

Ticket details :-
Delhi to Vancouver - Flight No. - AI185
Departure date and time[protected], 05:15 AM
Vancouver...

International flight from LHR to MAA on 23 Nov 2021 delayed by 7 hours with no prior notification. Ground staff at LHR in passing only mentioned the delay of the flight. No explanation, apology or empathy. Just a food voucher to keep passengers confused.

Upon arrival at MAA passengers advised baggage had not arrived.

Full refund and compensation required for extreme stress and dissatisfaction of all Air India service.

I booked ticket for my family for total 3 member. My wife and my 12 year ol son and 8 year old daughter. As my wife got some gynec related medical problem and as a consequence she is having great weakness. For this reason I booked another ticket on the same flight for my sister in law to support their safe travel. I also asked to customer care at hyd airport that in one free change policy can I change the name if I face some issue, on that...

: I booked ticket to India on 30 March 2020 but due to Covid-19 restrictions or due to lockdown and travel ban they opened my ticket till December 2021 so they I can travel to India in the mean time but I cannot travel to India because I am 8 months pregnant and I wanted to apply for refund. I saw your website for refund when I do call you guys you say contact to third party they will tell you. Please help me and let me know what should I do.I called air India 30 times but they are not giving me any information.

Hi Team,
I am trying to reach Airindia customer care by all means but no is helping and responding. After 4 hours of try i am writing this message to you to help me with the refund for my flight after cancelling the same.

Details:
PNR-JFYXC-Milan Dubey and Garima Gaur
Date :24 Nov

Hi,

This is in regards to Air India Flight (Booking Reference Number : JKH26)

I did cancel the booking after multiple attempts in trying to reach the Air India customer care and there was no proper response. I was planning on postponing/rescheduling the booking initially but had no luck in connecting with the customer service and there was no option of rescheduling the booking on the website either. I wish the service could have been much better.

I had to spend almost 5-6 hours of my time to just connect to the customer service, starting with long wait which is acceptable based on the volume of calls, calls get disconnected for no reason during the waiting period, luckily even if the calls get connected after the long wait the customer service people either disconnect the call as soon as they pick up or no proper response from them or they say I have to be transferred to different department who has the authority to reschedule and waiting period starts again, where the calls again disconnect for no reason. This was repeated for almost 6hours which really doesn't make any sense. So far in reality a client should be going through such a process to reschedule the booking. "Wooh kudos to Air India Customer Service!!!"

After going through all this process my concerned is about the refund amount after cancellation;
- How long should I be waiting for the refunded amount
- How much follow up do I need to do
- Infact would the amount even be refunded in the first place...etc

Based on a few reviews from my friends, they were never refunded their amount after cancellation, I hope it's not the same case here too. "If it's the same here I would be dealing legally".

Attached are the Air India Flight booking and cancellation reference.
Hoping for a fast and positive response.

Thanks

I have purchased air india ticket from Guwahati to kolkata on the names of Nimita Devi, Shilpishikha Goswami and Rituparna Goswami at AI 9736 for 17th December, 2021. Payment deducted but ticket not generated. Bank transaction number is IGAMLTTVJ5