Air India Complaints & Reviews

Hi This is Tushar Jule,

I am a professional singer, today on 28th Nov 2021 I had booked a flight from Hyderabad to Mumbai with Airindia flight no AI616 but it got Cancelled a day prior. I did not receive any message regarding the same and I have a team of 6 to 8 people travelling with me. I had to book new tickets for all of them with Indigo flight no 6E132.
I had another show to perform in the morning in mumbai for which I am delayed and wont be able to do so.
I demand a compensation of Rs Three Lakhs Only my professional performance fee and an amount of Rs Fifty Thousand which I have spent to book the new tickets for me and my team.

Thanks
Tushar Jule

I have been calling Air India at[protected] to purchase some seats for having more leg room for my parents. They keep forwarding the call to another ticketing department to assign preferred seats, but there was never a response even after wait times longer than an hour. The call gets redirected to the same number above after every one hour waiting and they keep forwarding the call again to the so called ticketing department. I called them again and again and let them know that there has not been any response from the number they are forwarding my calls. But, they never responded differently, they only keep forwarding the calls saying that it is another department that does the seat assignment/purchase job.

Hi, flew Delhi to Chicago on 11/22/2021. One of my luggage was missing and was told that air India never loaded from Delhi. On that day there are 20-30 more passengers similar plight. Filed claim and was told that they will send the baggage in 72 hrs. Nothing so far and it’s been 5 days. No one picks up the customer service call or does not know how to route the call. It’s really frustrating to miss luggage with lot of stuff and memories and everything. Also went to Chicago airport to check but no response. Such ineptitude and unbelievable arrogance at customer’s valuable.
What happened here

While I was Booking tickets from airindia.in, My money got deducted from my account however the tickets were not booked.

The details of the tickets booked are as follows -

Flight - AI 570 from BOM to MAA

Date - 04 Dec 21

Type - Leave Travel Concession

Passengers - 03

Dear Sirs,
I booked the following tickets for Air India Flight No. AI 0868 for 24Nov2021 for DEL-BOM sector for my son, daughter-in-law & grandson:-
PNR No. H31HE
Passanger's Names: BATRA/SAURABHMR, TOKLE/TANUSHREEMS & BATRA/SHRAYMSTR (3 YEARS OLD).
FLIGHT NO. : AI 0868 AIR INDIA
DATE OF JOURNEY : 24 NOV. 2021
SECTOR : DELHI - MUMBAI
E TICKET NOS. :[protected]C1,[protected]C1 &[protected]C1 RESPECTIVELY.
DEPARTURE TIME: 17.50
After booking the above tickets I booked for the paid seats and paid Rs. 900/- (Rs. 350/- + Rs. 350/- + Rs.200/-) through my personal credit card. And accordingly seats Nos. 19H, 19J & 19K were allotted for the above said passengers.
However, while doing the web check in seats nos. 19H, 19J & 23H were shown on the boarding passes.
I called the customer care number and the Customer Care Executive expressed his complete helplessness in the matter and advised us to approach the check in counter at the airport. The Executive at the check in counter also expressed his helplessness and informed us that this unsavory and chaotic situation has occured due to sudden change of plane.
Members of my family thus suffered and struggled for this huge inconvenience with a small kid of 3 years old. This all was due to gross deficiency of service on the part of Air India and complete apathy and indifference on the part of its executives who took no pains to help us.
E Tickets, Payment receipts for Paid seats, Sheet showing allotted seats numbers and Boarding Passes are available with us and you please let me know how to send them to you, if required.
Kindly refund the amount of Rs. 900/- paid by me for the paid seats and also pay the adequate & commensurate compensation for the huge inconvenience and struggle suffered/ faced by members of my family for no fault of ours and for the gross deficiency in service on the part of Air India.
Regards,
Dr. Subhash C. Batra
Mobile No. +91 [protected]

Dear Sir/ Madam,
I had purchased 2 tickets (for self and my spouse) on 18/04/2021 online through travel agency "Bravofly"(lastminute.com) for my onward journey on 22/06/2021 from Bhubaneswar to JFK (New York) and return journey on 19/12/2021 from EWR (New York) to Bhubaneswar. I had paid Rs.1, 62, 795.89 (Rupees One Lac Sixty Two Thousand Seven Hundred Ninety Five and paise Eighty Nine), as the booking amount for the tickets.Our booking reference No. is Y8Y57 (Eticket #[protected] / 640). I have also booked (Reservation) seats for our journeys (both sides) directly through Air India web site on the same date (18/04/2021) on payment of Rs21, 408 (Rupees TwentyOne Thousand Four Hundred Eight) @ Rs.10, 704/- per person .On 22/06/2021 we were denied "Boarding Pass" at Bhubaneswar Airport with the plea of restrictions imposed by USA Authorities on travel of B1/B2 "Visa" holders due to COVID 19. Being denied and Virtually driven out of the BBI airport, I had reported the matter to my travel agent and also Air India customer care about the matter and requested for extension of our flight schedule or refund of full amount as we had no fault in the matter rather we were disaalowed by the "Flight Operator i.e. Air India". I have been contacting the travel agent who has been assuring to do the needful as and when allowed by flight operator. I have been also writing to Air India customer care several times in this regard without any result. I request you to kindly take immediate steps in this regard for deferment/ reschedule of flight itinerary i.e. onward journey from Bubaneswar to New York during the month of April, 2022 and return journey during December, 2022. If rescheduling of flight itinerary can not be done then total amount paid by me for booking of journey tickets and seat reservation charges i.e. Rs.1, 84, 203/- (Rupees One lac Eighty Four Thousand Two Hundred Three) may please be refunded to me through net banking to my account in State Bank of India. I may please be informed on the matter at an earliest date.
Thanking You.
Regards.
Laxmi Ballav Mohapatra
Email: [protected]@yahoo.co.in/ [protected]@gmail.com
Mob.: [protected] / [protected]

On 16th October, I tried to book AI 164 for 6th November in the name o[censored]rmita Das. The online booking failed after payment was confirmed and I did not receive any PNR or confirmation. I later found the failed PNR HQVXX when I called customer care. The money was debited from my account and currently I am chasing AirIndia for refund to no avail. I have tried contacting AirIndia customer care however they have not helped. Moreover they deny receiving any payment. Your nodal officer's email address bounce back. I have sent emails showing the screenshots of failed transaction and my bank statement several times but have not heard back. I understand that when a transaction fails, usually any payment is automatically reverted back however in this case this hasnt happened yet. Can you help me?

I recently booked a round trip ticket worth ₹1, 60, 457 for Delhi to Vancouver, I paid through HDFC bank netbanking, the transaction was successful and money was debited from my account but on redirection back to Air India website it showed an error and no ticket confirmation or PNR was issued.

Ticket details :-
Delhi to Vancouver - Flight No. - AI185
Departure date and time[protected], 05:15 AM
Vancouver...

International flight from LHR to MAA on 23 Nov 2021 delayed by 7 hours with no prior notification. Ground staff at LHR in passing only mentioned the delay of the flight. No explanation, apology or empathy. Just a food voucher to keep passengers confused.

Upon arrival at MAA passengers advised baggage had not arrived.

Full refund and compensation required for extreme stress and dissatisfaction of all Air India service.

I booked ticket for my family for total 3 member. My wife and my 12 year ol son and 8 year old daughter. As my wife got some gynec related medical problem and as a consequence she is having great weakness. For this reason I booked another ticket on the same flight for my sister in law to support their safe travel. I also asked to customer care at hyd airport that in one free change policy can I change the name if I face some issue, on that...

: I booked ticket to India on 30 March 2020 but due to Covid-19 restrictions or due to lockdown and travel ban they opened my ticket till December 2021 so they I can travel to India in the mean time but I cannot travel to India because I am 8 months pregnant and I wanted to apply for refund. I saw your website for refund when I do call you guys you say contact to third party they will tell you. Please help me and let me know what should I do.I called air India 30 times but they are not giving me any information.

Hi Team,
I am trying to reach Airindia customer care by all means but no is helping and responding. After 4 hours of try i am writing this message to you to help me with the refund for my flight after cancelling the same.

Details:
PNR-JFYXC-Milan Dubey and Garima Gaur
Date :24 Nov

Hi,

This is in regards to Air India Flight (Booking Reference Number : JKH26)

I did cancel the booking after multiple attempts in trying to reach the Air India customer care and there was no proper response. I was planning on postponing/rescheduling the booking initially but had no luck in connecting with the customer service and there was no option of rescheduling the booking on the website either. I wish the service could have been much better.

I had to spend almost 5-6 hours of my time to just connect to the customer service, starting with long wait which is acceptable based on the volume of calls, calls get disconnected for no reason during the waiting period, luckily even if the calls get connected after the long wait the customer service people either disconnect the call as soon as they pick up or no proper response from them or they say I have to be transferred to different department who has the authority to reschedule and waiting period starts again, where the calls again disconnect for no reason. This was repeated for almost 6hours which really doesn't make any sense. So far in reality a client should be going through such a process to reschedule the booking. "Wooh kudos to Air India Customer Service!!!"

After going through all this process my concerned is about the refund amount after cancellation;
- How long should I be waiting for the refunded amount
- How much follow up do I need to do
- Infact would the amount even be refunded in the first place...etc

Based on a few reviews from my friends, they were never refunded their amount after cancellation, I hope it's not the same case here too. "If it's the same here I would be dealing legally".

Attached are the Air India Flight booking and cancellation reference.
Hoping for a fast and positive response.

Thanks

I have purchased air india ticket from Guwahati to kolkata on the names of Nimita Devi, Shilpishikha Goswami and Rituparna Goswami at AI 9736 for 17th December, 2021. Payment deducted but ticket not generated. Bank transaction number is IGAMLTTVJ5

I came on a vacation to India and I wanted to reschedule my flight. Poor communication and response from customer service representatives lead to 45 minutes call waiting for each call. They are even disconnecting the call while I am talking and explaining issues. It's sad how a person needs to spend around 3 hours each day to talk to a rep. I called them straight 4 days daily spending 3 hours and even today my issue remains unsolved. I hate this service

I have booked air India on[protected] with flight no AI0459 in Delhi airport terminal 3. I came two hours prior the boarding time for the baggage check-in. There are no staff to assist the passengers, due to this there is lot of crowd rushing towards counter, no covid protocols had been followed, no proper queue has been maintained and i have seen the women struggling to check in also. Due to this my baggage got delayed.

I have asked the duty manager regarding the issue, but he is arrogantly saying us to go GATE 1, when we approached GATE 1 they are like go to the duty manager at the check-in counter. They have been manipulating to go here and there and trying to get rid o[censored]s. We asked the manager why are you manipulating us, he is saying i am not the duty manager and saying we are late, but we came early 2 hours prior and for proof asked to check the CC TV footage also. We are so disappointed by the arrogant answers given by the duty manger, the way he treats the passengers is avoiding the situation and not answering properly.As he is the duty manger he is not even wearing the mask.

I request to verify CCTV if needed also and value the passengers how the staff are respecting the passengers and following the COVID protocols .
Flight number: AI0459
PNR NO: YJL5F
Ticket numbers:
[protected]C1 - 17E
[protected]C1 - 18E
[protected]C1 - 18F

Here are details of duty manger -
DEL0171622
Name: Sukvinder Singh

I have attached the ticket details and the video with the duty manager also here for clarification and i request the team to provide refund

----- Forwarded message -----
From: Tahmeena Syed
To: "[protected]@yahoo.com"
Sent: Monday, November 22, 2021, 10:35:30 PM GMT+4
Subject: Air india

Hello

This is Tahmeena Saiyed

I just spoke to Air India (+[protected])
I explain them the situation about Passenger name Arshilmehdi saiyed has some medical emergency which require to pre pond travel date from Nov 28 to earliest date

Agent told me that seats are not available however only Nov 25 is available but that also has price difference 1000$ and penalty

Agent advice to wait and go on 28 nov
Also she said due to covid many passengers request for pre pond dates but seats are not available

Kindly reach out to my no.[protected]
Passenger Sister Tahmeena Saiyed

Thanks

My flight PNR YBR3Q
Tikt no[protected]C1

Has rescheduled and i was not informed by stating my number was not AVAILABLE,

I want refund for this, i have booked from Pay Tm and they also have initiated refund request
but there is no response from Air India

Need action ASAP

Posting on behalf of my aged mother
हमने 14 नवम्बर को इंदौर से देहरादून के लिए एयर इंडिया की 1 स्टॉप फ्लाइट AI-635(इंदौर से दिल्ली) और AI-9645(दिल्ली से देहरादून) बुक की थी। क्योंकि दिल्ली में सबसे कम layover टाइम(1घण्टा 35 मिनट)
इसी फ्लाइट का था। AI-635 का टाइम 9:15 am इंदौर से चल कर 11:10 am दिल्ली पहुंचने का था। और वहां से AI-9645 का टाइम 12:45 pm बजे चल कर 1:45 pm देहरादून पहुंचने का था। जब हम लोग इंदौर एयरपोर्ट पर 7:15 am पर पहुंचे तो हमें पता चला कि हमारी फ्लाइट का departure टाइम 10:30 am हो गया है। हमने वहां एयर इण्डिया के स्टाफ से बात की कि हमारी आगे 12:45 pm की कंनेक्टिंग फ्लाइट है तो उन्होनें कहा कि अगर आपकी आगे की फ्लाइट भी एयर इण्डिया की है तो आप परेशान मत होइए आपको आगे की फ्लाइट मिल जाएगी।ऐसा सुनकर हम लोग निश्चिंत हो गए। यहां मैं अपनी परेशानी भी बताना चाहूंगी। Actually मेरी पसलियों में 3 fractures हैं। और इसके साथ ही मुझे स्लिप डिस्क की भी प्रॉब्लम है। मैं ज्यादा देर लगातार बैठ नहीं सकती। मुझे असहनीय दर्द शुरू हो जाता है। थोड़ी देर बाद पता चलता है कि फ्लाइट अभी दिल्ली से आई ही नहीं है और late हो गयी है। मेरे लिए wait करना बहुत मुश्किल हो रहा था। लेकिन हमारे पास कोई चारा नहीं था। खैर 10:35 am पर फ्लाइट आयी। और बोर्डिंग शुरू हुई। फ्लाइट 11:15 am पर उड़ी। जो कि दिल्ली 12:35 pm पर पहुंच गई। इसी दौरान मेरे बेटे के पास नेक्स्ट फ्लाइट वालों का फ़ोन आया कि आपके पैसेंजर्स ने अभी तक बोर्ड नहीं किया है। मेरे बेटे ने बताया कि मेरे पेरेंट्स की फ्लाइट इंदौर से ही देर में चली है। बस वो पहुंचने ही वाले होंगे। जब हम दिल्ली पहुंचे तो वहां एयर इण्डिया के स्टाफ ने हमें बताया कि आपकी फ्लाइट जा चुकी है। हम कुल 5 पैसेंजर देहरादून के लिए आगे सफर करने वाले थे। हममें से एक मैडम के पास एयरइंडिया का msg भी आया था कि फ्लाइट का टाइम 12:55 pm हो गया है। जबकि उस टाइम 12:40pm हुए थे। और अभी फ्लाइट उड़ी नहीं थी। लेकिन हमें बताया गया कि अब गेट्स बन्द हो गए हैं अब कुछ नहीं हो सकता। ये सुनकर हम shocked रह गए। हमें ये बोला गया कि अब हम आपको हमारी अगली फ्लाइट जो कि शाम को 6:20 pm पे है उसमें भेज सकते हैं। ये सुनकर मेरे तो होश ही उड़ गए। क्योंकि इतनी तकलीफ के साथ एयरपोर्ट पर 5 घण्टे और 40 मिनट बैठना मेरे लिए बहुत मुश्किल था। हमारे साथ जो 3 लोग और थे उन्होंने भी बहुत रिकवेस्ट की लेकिन एयरइण्डिया के स्टाफ ने हमें बोला कि हम केवल यही कर सकते हैं। या फिर आप रिफंड ले के बाहर काउंटर से कोई और फ्लाइट बुक करवा के चले जा सकते हैं। जब हमने चेक किया तो केवल एक इंडिगो की फ्लाइट शाम 4:55 पर थी जिसका fare बहुत ज्यादा था। हमारे पास इंतजार करने के अलावा कोई ऑप्शन नहीं था। जब हमने दोपहर के खाने के लिए बोला तो उन्होंने हमें दिल्ली स्ट्रीट के लिए एक मील वाउचर दिया। जब हमने वो वाउचर दिल्ली स्ट्रीट में दिखाया तो उन्होंने बताया कि इस एयरलाइन्स का हमारे साथ 2 महीने पहले कॉन्ट्रैक्ट खत्म हो चुका है। हम सब को बहुत गुस्सा आया। फिर से स्टाफ से बात की तो उनमें से एक व्यक्ति हमें गेट नंबर 27 पर बैठा के गया कि मैं वाउचर चेंज करवा के ला रहा हूँ।अपना नम्बर भी दे कर गया। हम लोग बहुत देर तक इंतजार करते रहे लेकिन वो वापिस ही नहीं आया। और न ही उसने मेरे पति का फोन उठाया।एक बार मेरा फ़ोन उठाया तो बोला कि मैंने आपका वाउचर किसी और को दिया था। मैं अभी पता कर के 5 मिनट में आपको कॉल करता हूँ। फिर 30 मिनट तक कोई कॉल नहीं आया। फाइनली हम लोगों ने अपने पैसों से लंच किया। मेरे लिए तो इतने घण्टे इंतज़ार करना एक सज़ा के समान था मेरा दर्द बढ़ता ही जा रहा था। ये सबके चलते शाम के 5 बज गए थे। बोर्डिंग पास पर 5:20 pm बोर्डिंग टाइम लिखा था। फिर किसी तरह हम लोग गेट नम्बर 42 पर पहुंचे तो पता चला कि आगे वाली फ्लाइट भी late है। वो फ्लाइट 6:20 पर आई और देहरादून के लिए 7:08 pm पर उड़ी। जबकि उसका 7:15 pm पर देहरादून पहुँचने का टाइम था। ये फ्लाइट फाइनली 8 बजे देहरादून पहुंची। हमारी ये शिकायत है कि जब हमारी कंनेक्टिंग फ्लाइट भी एयर इंडिया की ही थी तो हमारे लिए थोड़ी सी देर wait क्यों नहीं किया गया? जो भी हो हमारा एयर इंडिया के साथ ये बहुत ही बुरा अनुभव रहा। जिसे हम जिंदगी भर नहीं भूल पाएंगे। न ही हम कभी किसी को एयर इंडिया से सफर करने की सलाह देंगे।

I would like to complain and want to get compensated because the flight was delayed for 2 hours which is more than the tolal flight time. Plus on arrival we were crowed in the bus to the terminal building. No covid protocals were abserved. How long the customers should suffer ?