Air India Complaints & Reviews

I tried booking a ticket from London to Bengaluru on 28th October. The Air India Website had a glitch and showed an error that the transaction was not processed. But the amount of GBP 1564.27 had been debited from my bank account. I did not receive the air ticket nor the confirmation. I called up Air India customer care immediately and explained the situation. I was informed that the generated PNR was cancelled and that I will receive a refund within 6-7 working days and that I should fill feedback forms and email the e-commerce team. It has been almost a month since the incident has occurred and I have not received the refund. The customer care service is horrible, they always pretend to connect my call to the escalation team but the call automatically disconnects. I request this forum to help me with this issue.
PNR: JYX8N

Air india flight that had to land Bilaspur from jabalpur didn’t land Bilaspur n took passengers to Allahabad saying no visibility at Bilaspur airport n no information is being cleared about the landing on other place to the passengers and the family

Hello,

This is regarding PNR JXEMK.

I would like to raise a complaint against the Air India ground staff at Mumbai International airport.
This is with regards to the incident that took place at the Mumbai international airport with my parents who are senior citizens.
My parents had a valid ticket and documents to travel to Singapore on 18th March. I was pregnant at that time and desperately needed my parents.

The flight was scheduled at 12 noon. My parents traveled from Pune and reached Mumbai airport at 8:30 am. They were second in the queue. The staff was super slow. Their turn came after almost 40 mins.
The staff took their own sweet time to go through the documents. All other documents were good except for the covid report.
Unfortunately they had handwritten covid report with the stamp provided by the hospital which by the way is in the list of accredited hospitals. The ground staff rejected the report saying it is handwritten and is not valid for boarding and they want it in pdf format perhaps in mail or whatsapp. My parents understood the issue and quickly called the hospital to send the pdf. They sent the report on my parent's phone. At this time they had already lost 45 mins though they were standing in the line since 8:30 am.
Once the AI staff saw the report after attending to other customers (already 11:00 am), they again rejected the report saying it does not have DOB and passport details and the hospital should send the report. All this while they made my father go from window to window to get things done, not sure what. Instead of helping them, the ground staff were in groups chit chatting, giggling and wasting precious time. Nobody was explaining them what to do.
Main point is the staff themselves didn't know what exactly is required. They were not confident themselves as to what they need. This is bizarre.
After all the time wasting session, finally they said, we can't help you, the counter is closed.
My parents couldn't board the flight just because of the inefficiency and lack of knowledge of the ground staff. Moreover, they were charged "No Show" penalty of 12600 INR and to move the ticket.
Had the staff been clear in the first go what all they need on the report, my parents could have boarded the flight.
And with making ticket open (which was the only option) we again had to pay hefty amount.
I want to raise a serious complaint against the AI ground staff to put my parents who are senior citizens (65+) and the family through so much pain and agony. We demand compensation for the same (all the money we lost). Just because of their inefficiency, my parents are still in India and couldn't reach me yet because of the lockdown.
My baby was born in April end and I had to deal all by myself and suffer alone just because the ground staff was so inefficient.
As I had to take care of a young baby all by myself, didn't get time to raise a complaint.

Hope somebody looks at this very seriously.

Thank you,
Anju

Hi,

This is in regards to Air India Flight (Booking Reference Number : JKH26)

I did cancel the booking after multiple attempts in trying to reach the Air India customer care and there was no proper response. I was planning on postponing/rescheduling the booking initially but had no luck in connecting with the customer service and there was no option of rescheduling the booking on the website either. I wish the service could have been much better.

I had to spend almost 5-6 hours of my time to just connect to the customer service, starting with long wait which is acceptable based on the volume of calls, calls get disconnected for no reason during the waiting period, luckily even if the calls get connected after the long wait the customer service people either disconnect the call as soon as they pick up or no proper response from them or they say I have to be transferred to different department who has the authority to reschedule and waiting period starts again, where the calls again disconnect for no reason. This was repeated for almost 6hours which really doesn't make any sense. So far in reality a client should be going through such a process to reschedule the booking. "Wooh kudos to Air India Customer Service!!!"

After going through all this process my concerned is about the refund amount after cancellation;
- How long should I be waiting for the refunded amount
- How much follow up do I need to do
- Infact would the amount even be refunded in the first place...etc

Based on a few reviews from my friends, they were never refunded their amount after cancellation, I hope it's not the same case here too. "If it's the same here I would be dealing legally".

Attached are the Air India Flight booking and cancellation reference.
Hoping for a fast and positive response.

Thanks

I have cancelled Air India ticket from Patna to Delhi for flight no 408 (travel date 14th Nov) on 11th Oct, which was booked directly from Air India website. I have not received refund till 19th Nov, i have also visited pune airport Air india office twice on 2nd nov and 14th nov then also its not resolved. based on pune airport office recommendation i also visited Pune city office on 15th Nov but no result. i have also raised feedback twice vide WB-DDEL[protected] & WB-DPNQ[protected] but there is no reponse. i have also sent mail to [protected]@airindia.in & [protected]@airindia.in but there is no reponse, please help in getting my refund.

regards,
rakesh kumar
[protected]

Booked ticket however got error post successfull payment as follows:

There has been an error with your request.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

Hi there I booked my ticket through a travel agent my reservation code is 09MG1G and confirmation number is AIZE293 and I cancelled mu ticket but my refund was not issued …. I want solution of this problen my agent was saying that he emailed you but I dont know whats the problem that its taking too long.

I have booked the tickets with Air India and later due to covid restrictions i cancelled the tickets. I was told that i will get the refund in 21 days but it has been over a month and still i have not received my refund.

Case ID 12101019

Booked in business class from Vijayawada to Sanfranscisco and return . In return journey from Delhi to vijayawada they accommodated in economy class instead of business class because there is no business class in flight on that day. Requested by mail for refund, but no response
Journey ticket details

PNR no. HPYE0. E.Ticket no.[protected]

Hi,
I Anisha Kizhakkepatt, had booked a ticket in Air India from San Francisco to Bangalore on July 2021. The airlines had postponed the travel date due to which I was unable to travel. So I had to cancel my ticket and they informed the refund will be initiated soon. Till now Air India never initiated my refund. I have been sending mails, feedback form and reaching their customer support. But no response from their end. Kindly help me in resolving this. Below is my ticket details
Ticket no:[protected]
Flight no: AI176

Our family traveled from Goa to Bhopal on 15th Nov’21
PNR YVGT3
After boarding Mumbai to Bhopal flight, your staff informed us about the same admitting their mistake.
Our purple bag was broken and open and we lost some money Nd precious items inside it.
We claim Damages against our broken bag and lost items.

I had booked tickets from MAA to IAD for 23rd Nov 2021.
The amount was deducted but was redirected to error page and did not receive confirmation or ticket.
PNR : YQX4M
Please resolve this issue asap

This is meena. S. I have booked a Air India flight, on 15 th november 2021 at 3.00pm for 23rd November 2021 8.45A.M from London heathrow Airport to Chennai Airport. I have paid the amount of £669 via Barclays bank, it is showing that the payment is successful and the said amount has been deducted from my bank account but I have neither received any information regarding the booking status or PNR or E-ticket on my mail nor in my mobile number which I provided while booking.

I request you to please look into this matter and resolve this issue at the earliest.

Bengaluru via Delhi on 23 July 2020 and back to Milan on 8 August 2020. Due to the COVID situation we were unable to do so and I was informed by a representative from the Milan office that I could exchange these flights due to the COVID situation. However, due to the current situation, we will be not be able to fly before the deadline of 31 December 2021.

Therefore, as we have no other option, I'd like to request a refund. I tried to enter our details on the "Manage Booking" section but the booking was not recognised. Please advise on the steps needed to obtain a refund.

The ticket numbers are 098-[protected], 098-[protected], 098-[protected] and 098-[protected]

I look forward to hearing from you.

Best regards,
Christopher Lewis and Barbara Durazzano

Flight Booking Date: 14/08/2019.
Amount paid Rs. 12, 228/-
Flight Cancelled Date: 23/05/2020.
Refund request sent date: Multiple email request.
Air India Confirmation about Refund date: 09/03/2021.
Even after confirmation of refund on March 9, 2021, still I have not received any refund. Further there is no feedback on repeated emails.

My father Retd colonel Rakesh sharma travelled from Jaipur to Delhi in Air India AI 941 in business class on 10 nov . His luggage was missing on arrival. He’s faced a lot of turmoil since there has been no update on his luggage nor has there been any kind of compensation (that should’ve been provided to him on daily basis) . He’s a senior citizen who’s facing a lot of wrath managing his stay at Dubai without any support from the airline.
His property irregularity report is DXB AI 31450 as seen in the document attached. Kindly resolve the issue at the earliest.

Hello Air India

It's been harrowing 5 months since July when Air India cancelled our flights from London to Bengaluru. Its a return ticket. Despite calling customer care numerous times and following up with Air India on twitter there is no help and I hear back same update as refund team is processing the request but I havent got any refund until now

E ticke Eticket number is[protected].Its

Refund Application numbers are :
[protected]
[protected]
[protected].

Date of journey was 21st July 2021.

Please Help

Air India flight ticket (PNR: YG51P) was booked on 26th September 2021 which was scheduled on 14th November 2021 at 17:40 hrs from Patna to Kolkata.

During the web-checkin there was some technical issues hence the customer care was continuously contacted but there was no response at all.

At the day and time of of boarding, it was informed by the Air India personnel that the flight was rescheduled due to which it left 6 hrs prior to the previous schedule.

Since the next flight from Patna was after 2 days, i was advises to travel on 16th Nov.

It is to mention that, there was no alternative to return back to home as I have to travel for about 6 hours from my home to reach Airport along with an infant I have which is merely 18 months old.

Hence I had to take a next flight from another airline which cost me around 30, 804 in view of the situation Air India had put me in.

It is pertinent to mention that there was no prior information provided by Air India regarding the reschedule of the said airline.

I would like to obtain the refund of the additional cost and mental trauma which i have faced due to this fault of Air India.

Documents attached.

I booked flight tickets through air India website on 5th October 2021 for two passengers named Shivalika Tanwar and Viveka Khanna (infant) to travel from Paris to Delhi on 26th October 2021 and returning on 18th November 2021. The booking reference is Z1CD4 and flight number is AI142and 143.Amount of 640.81€ was debited twice from my ING bank account. I was waiting positively that the excess deducted amount would be credited back to my debit card account. But the statement is depicting that the amount was deducted twice i. E. For failed transaction also. So kindly do the needful.

Please process full refund against PNR:H1H5T

DUE TO COVID PANDEMIC FLIGHT WAS CANCELLED

WAITING FOR REFUND FROM LAST 18 MONTHS

Pax Details:

MRS JYOTI TIWARI[protected]

MR RAJAT TIWARI[protected]