Air India Complaints & Reviews

I booked a ticket for CCU-DIB. All the details were filled and transaction was complete, however didn't receive the ticket and booking confirmation was not received as well.

Details:
Passenger name- Dr. Benoy Kumar Das (Senior citizen)
Flight- AI705
Date of booking[protected]:03 hrs)
Date of travel[protected]CCU-DIB)
Payment ref.- IGAMJPWLG8

This mail is regarding the domestic flight that I was supposed to take on the 14 th October 9:30am going Delhi-Guwahati (AI 889) where I could not take it because of delay with the airport RT-PCR test.
I arrived to the check in point at 8:50 am because there was no way I could arrive beforehand as I had an international flight from London prior which required me to get tested. The results took more than 4.5 hrs and then there was customs and baggage claim.

My problem is that Air India, since they did not allow me a to check in past 8:30 am, (which is their usual protocol to close check in before departure) and gave away my seats to accomodate other passengers, they should have atleast been flexible with the rebooking and refund . But on the other hand it was me who had to queue in line for another hour and pay for my newer flight (AI 891) at 4.15 pm the same day with approximately the same amount as was paid for the flight missed.

I sternly believe that as it was not the fault of the flier (myself) with missing the flight and due to delay with the PCR test arranged by the airport authority itself, there should be flexibility with accomodating me on the next flight or atleast a full refund of ?7890 for the flight missed . This is downright wrongful behavior which is not expected from a company like Air India and needs further investigation and justification.

Attached is the proof that I was there in the airport itself (refer to time and date of the rt pcr report). Also attached are the details of my missed flight newer flight.
I expect that this will be sorted and refunded as it is a huge amount of money for any hard working person that should not be lost specially during a time like the ongoing pandemic.

Refund to bank account

I have cancelled the air india ticket in may 2020. But till now I did not give any refund. I asked to my agent (holiday duniya, Gwalior MP) They said we can not do anything we have create RA no you track with air india.

S. No. E-Ticket No. 098 [protected]

Passenger's Last and First Name -
SINGH/ANGREJMR

Flight Number -
AI-162
Date of travel[protected]

RA No...

[protected] Forwarded message[protected]
From: Swatantra Deep Sharma
Date: Fri, 5 Nov 2021, 11:46
Subject: Non Refund of Cancelled flight AI 9887 Ticket PNR Y6YJ9
To:

Sir
My wife and daughter (Mrs Pankaja Sharma & Miss Vaidehi Sharma) flight AI 9887 from Delhi to Nashik pnr Y6YJ9 schedule on 16 Oct 21 got cancelled
I have not received the refund so far despite lapse of 21 days
Request do the refund forthwith
Regards
Colonel S Deep
Indian Army

Sir, I had requested to cancel my flight AI 983 on 15th may 2021, unfortunately I could not fly as all AIndia flights were suspended due to Pandemic.
I understand as the flight was non refundable, I will not be refunded any cost
My humble request to ask the Air India to revive the flight so that I can use to travel from mumbai to dxb

On 13.09.2021, I tried to book a flight ticket for my wife and my infant daughter via Air India Website from FRA to BLR for 23.11.2021 (Passenger Last Name: Athuluru).

A Payment of 698.65 Euros has been deducted from my Card (Card holder: Pruthvi Vattikunta) by Air India Ltd (Eur), however, the ticket has not been issued. We did not get any PNR Number as well. I called the customer service team and they suggested that I give this feedback officially on the AI Website. Although I did it, I have not yet received any response.

I am helpless and tired of Air India Customer service.

Please hep me with any info that could be useful to me.

Thank you.

Best Regards
Pruthvi Vattikunta
E-Mail: pruthvi.[protected]@gmail.com

Booking Reference: YMTK6
E ticket no:[protected]
My suitcase lock was tampered during my last night's journey from Amritsar to Vizag(AI480 31.10.2021 Ase to delhi AI485 01.11.2021 Delhi to vizag). I received my suitcase in appropriate way, after opening i found that my foreign currency(Australian dollars amounting Rs.10, 000) along with Indian Currency amounting 2000) was missing.
It was blue colored american tourister suitcase and inside it was small blue colored bag that was carrying foreign and indian currency).
Kindly find out how and where it happened (alleged manhandling and theft). This sort of service you provide to your country's defense personnels?
Kindly lockout for the accused who stole my currency otherwise i will file FIR as well complaint against AIR INDIA in District Consumer Disputes Redressed Forum.

ETicket Itinerary / Receipt
Issuing Airline : Air India
Place of Issue : www.airindia.in
Date of Issue : 13 Apr 2021
Booking Reference:
Y2644
You must present this receipt along with a valid photo identification, mentioned at the time of booking, to enter the airport.
We seek your attention to make a note of our Terms and Conditions of Contract at www.airindia.in
Passenger / Itinerary Details
Passenger Name Frequent Flyer # Eticket #
DR NOOR ALAM[protected]
MR JAMAL MOHAMMAD AQIB[protected]
MR MOHAMMAD ISLAM[protected]
DR ANIS UR REHMAN[protected]
Date Dep Time From To Flight No. Dep
Terminal Airline
08 May 2021 11:10 hrs Riyadh (RUH) Delhi (DEL) AI 1926 1 Air India
All times are local to airport
Detailed Itinerary
Flight Depart Arrive Class Fare Basis NVB NVA Status Duration
/ Stops Baggage
AI 1926 Riyadh (RUH)
08 May 2021
11:10 hrs
Delhi (DEL)
08 May 2021
18:05 hrs
Economy
(G)
GOWRIEVA 08MAY
2021
08MAY
2021
Confirmed 4h 25m
/ 0 stops
Adult 30KG
Operated by Air India - Departure: Terminal 1 / Arrival: Terminal 3
Fare Details (Includes Base Fare, Taxes, Fees and Charges) Payment Details
Base Fare Form Of Payment : CreditCard
4 Adult @ SAR 1, 200.00 SAR 4, 800.00 Name on Card : Nooralam Mahboob
Card Number : 524514xxxxxx7671
Charges and Fees Auth Code : 093871
CUTE / RCS Fees (YR) SAR 20.00 Amount Charged : SAR 5, 230.00
Taxes
Security Charges (E3) SAR 32.00
Airport Building Charge (IO) SAR 348.00
Add-Ons
Seat Select SAR 30.00
TOTAL TRIP COST SAR 5, 230.00

I have booked flight tickets through online mode from www.airindia.in on 26 October 2021 for one passengers named SWATHI DEVIREDDY to travel from london to hyderabad on 2 december 2021 and returning on 14 Jan 2022. The booking reference is Y3LV0 and flight number is ai 147 and 148. Amount of £. 634.77 and £684.77 was debited twice from my hsbc visa debit bearing number. I was waiting positively that the excess deducted amount would...

My PNR HWQL0
SEATS BOOKED 16A. 16B 16C but seats allotment 19A 16B 16C

I have not received my money it's been 2 years ticket number

My complaint is regarding the refund of cancelled ticket amount. Due to Covid -19 issue my ticket is cancelled and Air India issued voucher to redeem the amount but when asked refund they again deducted amount without any clarification or reason for deduction.

Several email send to the customer support but no response.

This is Shubhajit Saha. I have booked a Air India flight, flight number AI763, on 30th October 2021 at 8:17 A.M for 06 November 2021 7:00 A.M from Netaji Subhash Chandra Bose International Airport to Indira Gandhi International Airport. I have paid the amount of ₹ 4, 427 via Google Pay UPI ID and in my Google Pay application, it is showing that the payment is successful and the said amount has been deducted from my bank account but...

This is Karthik complaining regarding the refund for the air india ticket with eticket #[protected]. I cancelled the ticket on 10May2021 due Covid19 situation in India during that time. We made the cancellation of the ticket through air india customer service call as we couldn’t cancel the ticket online due to changes that were being made to one of my return flights. I contacted air india customer service 4 to 5 times and nothing happened till now. They first told that it would take 45 days to refund and then when i called second time, they told they will send an email regarding the refund. When i called them third time, they told me to send a feedback form with my issue and they mentioned that my case is considered as high priority which will be resolved in a week. Nothing has happened till now. I want the issue to be resolved and process my refund soon.

This is Karthik Chunduri complaining regarding the refund for the air india ticket with eticket #[protected]. I cancelled the ticket on 10May2021 due Covid19 situation in India during that time. We made the cancellation of the ticket through air india customer service call as we couldn’t cancel the ticket online due to changes that were being made to one of my return flights. I contacted air india customer service 4 to 5 times and nothing happened till now. They first told that it would take 45 days to refund and then when i called second time, they told they will send an email regarding the refund. When i called them third time, they told me to send a feedback form with my issue and they mentioned that my case is considered as high priority which will be resolved in a week. Nothing has happened till now. I want the issue to be resolved and process my refund soon.

I made a booking of air tickets worth 24971 rupees but no tickets was issued although amount was debited

This is regarding PNR - Z25LQ. Flight boarding from Delhi to Mumbai, flight no- AI-868. Money got deducted from bank, but I haven't received any confirmation mail yet. Please do the needful, and refund my money back asap!

Booking Reference Number - YZQMK
Name of Passangers - 1: Aishwarya Kathal, 2: Anshul Kathal, 3: Mamta Kathal, 4: Sushil Kathal

I booked the ticket from Bhopal to Jaipur for 17/12/2021 8:05am with travel time of 5h10m on 2:41 PM Sydney(Australia) time on 27/10/2021. I did not recieved the confirmation of ticket over my email address on the date of booking, so I waited till next day for mail, when I havn't received the mail, I went to air india website and retrived the ticket from manager booking section. The ticket generated is for a wrong date and wrong time, it genertaed for 18/12/2021 21:50pm with travel time of 15h30m and reaching Jaipur on 19/12/2021. I never booked this ticket. When I tried to cancel the ticket within 24 hours to get full payment back it was charging cancellation fees of INR 21, 720 and just refunding back INR 4, 260 (See the image below). I read the cancellation policy and it saysno cancellation fee within 24 hours and then INR3000 +5%GST will be deducted, so even on cancellation around INR 12500 should be the cancellation fees for 4 passengers (I have no idea where INR 21, 720 is being calculated as cancellation amount).

I have called customer service center under 24 hours to cancel the flight and have been on hold for past 18 hours (nobody is helping me here and the call has dropped 6 times). I am not liable to pay a single penny for cancellation of the ticket or date change as on the first place I have not booked this ticket with the date and time mentioned on the ticket. Either change the date to 17Dec 8:05 AM from Bhopal to Jaipur (reaching jaipur on same day with travel time 5h10m) without any change within next 1 week or kindly cancel the flight with full refund.

This has reference to the International Ticket booking with full payment made on 11th March 2021, for Mumbai to Toronto in AirIndia through Travels division of Flipcart.
Unfortunately, the flights were canceled indefinitely due to Covid19. Now when countries are allowed for outbound and inbound flights, we had rescheduled the dates for the sector Mumbai to Toronto by AirIndia via Flipkart, Mumbai- Delhi on 5th of November 2021 at 8.00 AM and Delhi - Toronto on 6th of November 2021 at 3.00 AM. Though the PNR status says the tickets are confirmed, E-ticketing is not being done irrespective of continuous and strenuous follow-up with the Flier AirIndia and the (intermediary) travels division of Flipcart. This kind of harassment should be stopped and the tickets should be issued ASAP as per the itinerary.
Please do the needful at the earliest, the student has to send a copy of the ticket to the college and to the landlord for the procedures to be completed for his ongoing studies and for the accommodation provided respectively.
Please see the attachment for the details of the booking done in March 2021 for your perusal
Kurien Mathew