Air India Complaints & Reviews

The issue that I have experienced was: I booked my tickets for andaman trip from amritsar to and fro online .the pnr of these tickets are : jjwbr and jjwkt. Due to lockdown in whole country I rescheduled both tickets for 2nd Nov and 12th nov .
Now, I am pregnant and advised not to travel by doctor .I want to cancel my tickets, but neither customer support nor air india counter staff of amritsar Airport listening my request

Kjndly cancel both the tickets and process my refund

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Isha Sharma

: Refusal to cancel my tickets
:

Hno 42 gali no 2, Gopal nagar, majitha road
Amritsar
143001

Refund for my cancelled flight with booking is NF[protected] has not been received even after an year of cancellation

I am writing this complaint on the behalf of inconvenience faced by Air India airlines. I booked my flight from Chandigarh to Kullu on 7th October 2021 at 8:10 am.
I reached airport at 7am in the morning and first step was bag screening after entering airport. The CSIF officer checked my ticket and told me to wait at F counter. Since I am 16 weeks pregnant and due to my medical conditions I couldn’t roam unnecessarily. I followed his instructions and kept my eye on F counter. The counter was closed since morning and when it was too late, I got curious and enquired to Airport staff member about my flight and he told me to check with some other counter. It was 7:40 am when I found out right counter. I gave my ticket to Air India Airline representative staff at counter and the girl started giving me explanations that I was too late for the flight. When I explained her my whole situation that I was misguided by CISF officer, she wasted my time by giving explanations that they don’t have anything to do with them. On my further request, she informed the manager sitting on the next steps, he told me straight away that they can’t help me. When it was nearly 7:58 am they told me they could have allowed me to travel with them if I didn’t have any luggage with me. I asked them for the possible help to send my luggage on next flight within a week or so and they wasted the whole time in the arguments. They told me I could have left the luggage at airport and my family can collect it later on and they do give any guarantees for my luggage if stolen or misplaced and at the same time I could have travel with them. Since I came from Yamunanagar, Haryana my family left after dropping me at airport. I had no one to take care of my luggage at that time. And in the next statement, they told me the flight has gone.

I’m disheartened with the behaviour of Air India Airlines and the way their staff handled me. It’s a big shame for this airlines that cannot help a person in need and no fault of their own.

On further discussion, I asked the CISF officer to come forward and admit his mistake and he requested the manager for helping me out. But this heartless person told me “Mam for your 6000 rupees loss we will not be going to take 60, 000 rupees penalty. Helping you can take someone’s job! “

He completely denied for any help. I asked him to book me for next day or any possible day in a week. But they were just denying everything. They didn’t left me with any options.

I request Air India Airlines to help me out of this situation. I request for the complete refund of the ticket and details of which are enclosed below. For more details, you can also refer to security cameras at Mohali International Airport.

I have been calling customer service since last 8 days and haven’t received any help and solution on the behalf of Airlines.

Hi Air India Team,

I have not received my refund on a ticket from April 2020 (del-sfo) until now. What is a way to expedite this process? Complained several times by calling in as well. Please help at the earliest.

Case number: 09112229

Thanks,
Neena Madan

Hi Team,

It has been over 9 months now and I haven't received refund of my cancelled ticket(e ticket[protected], even after multiple escalations. There is no proper response for emails either. It is absolutely unacceptable for AIR INDIA to hold my funds for so long. Please refund my money at the earliest.

E ticket[protected]

Booking Ref-HGYRK

Travel Date - Feb 11 2021.

I had booked Mumbai to Port Blair flight for 18th November 2021.

There were connecting flights: Mumbai to Chennai and Chennai to Port Blair.

I received a communication from goibibo that the schedule has been changed for flight from Chennai to Port Blair.

The communication mentions that Flight AI-551, scheduled at 9.35 has been replaced by Flight AI-549, scheduled at 5.55.

My flight from Mumbai to Chennai (AI-570) is scheduled to reach Chennai at 7.15. Apparently, due to this schedule change I'm going to miss the flight as I won't reach Chennai till 7.15.

I need an alternate flight for Chennai to Port Blair.

Tried reaching out to Air India on call and email many times. No reply from them.

After an hour the call gets connected, they disconnect the call in the middle of conversation.

My ticket numbers are as follows:
Name : Kajal Subhash Giri, E-ticket no : 098-[protected]
Name: Yogesh Devidas Giri, E-ticket no: 098-[protected]

I had purchased 4 tickets from Singapore to New Delhi on 12 December 2020 returning on 20 December 2020. The flight was cancelled due to Corona virus and I claimed for refund in October 2020.It has been more than a year now and every time I have called they have acknowledged the claim and said they are processing. To my surprise today I received an email stating that refund was made in January 2021. When I have received no such refund from Air India. My e-ticket numbers are E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected].
Please provide refund for my tickets at the earliest.

I cancel my ticket due to change in flight schedule and connection got disturbed. But my refund is pending. Feedback status is also pending.

My flight was booked via PayTM for Air India on 4th Aug, 2021.
And on 2nd Aug midnight I got a message saying due to operational reasons my flight has been rescheduled and now I have to travel on 8th Aug, 2021, I had to travel on 4th Aug only, so I called AI customer care and after 2 hours of waiting they pick the call and said it's cancelled and that I will get 100% refund. I didn't get any message or email regarding the cancellation.
So, I decided to call them again and after again waiting for 2 hours one customer care representative told that "We don't provide any message or email for any cancellation" - that's completely unprofessional. But I had no choice but to agree with them.

And now even after calling them multiple times, I am yet to get the refund even after 2 months.

I booked a ticket from Chennai to London for 20th October 2021.
Payment got deducted. It didn't generate any ticket or provide any confirmation via email or text. I wanted to know if the ticket had been confirmed or not.

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From: Zeba Khan
Sent: Monday, October 11, 2021 9:46:41 PM
To: eCommerce eCommerce ; [protected]@airindia.com.au
Cc: Hubby
Subject: Re: Case id[protected]

Air India eCommerce Team,

Referring to your email that I received on 1st Jan 2021 regarding the refund for my tickets [protected]/96/97, I was informed that the request to refund the ticket amount as per the fare refund policy was processed and it would take 5 to 6 weeks to process and have the refund into my account.

Unfortunately, it has been over 10 months and I have yet to see any credit from Air India to my account. Not to mention, this is hard earned money that is much needed during these tough times and yet I have to keep chasing Air India to get my own money back without any positive action at your end. I had been a regular flyer with Air India all these years but my confidence and faith in my National carrier is shaken due to the lack of customer service at your end. I demand to know what is the status of my refund and a firm date when the money will be transferred to my account.

I wish to fly with Air India in future as this lockdown will not stay forever but I don't want to consider alternate options because of a bad experience. I would like to have a response from the Air India team at the earliest with information on my refund.

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

Regards,
Zeba Khan

On Fri, 1 Jan 2021 at 00:40, eCommerce eCommerce wrote:
Dear Sir/Madam,

Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along
with the nationwide Lockdown, has resulted in an unprecedentedly huge volume of refund request via email
which have to be processed with the limited human resources at our disposal.

We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.

Please be advised that refund of your tickets [protected]/96/97 is being initiated as per applicable fare rules.
Kindly allow 5-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience.
May we also take this opportunity to thank you for your support and understanding.

Regards
Ecommerce Helpdesk/rdb

From: "simply zeba"
To: "eCommerce eCommerce"
Sent: Wednesday, December 30, 2020 9:45:49 PM
Subject: Case id[protected]

Dear Air India ecommerce team,
This is probably my 8th email to you. I have been emailing in regard to the refund of my tickets ( details as below )

THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

I have been trying to get in touch with your department since months. I am either put on hold aur the call is not answered.
It is pitiful for a customer to suffer who is with you for over two decades.
I am devastated and tired of calling customer service number .
It is uncertain for me to travel with Australian border closures.Please tell me the correct process for the refund of my tickets pending with you due to pandemic covid 19 since March 2020.
I will be highly obliged if you can reach me on +[protected] asap and inform me how to get refund on my tickets.
Thanks in advance.
Regards
Zeba khan

No refund received...almost 19 months...False Status showing as REFUNDED on Air India Webpage ...Pls help

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Get Outlook for Android
From: Zeba Khan
Sent: Monday, October 11, 2021 9:46:41 PM
To: eCommerce eCommerce ; [protected]@airindia.com.au
Cc: Hubby
Subject: Re: Case id[protected]

Air India eCommerce Team,

Referring to your email that I received on 1st Jan 2021 regarding the refund for my tickets [protected]/96/97, I was informed that the request to refund the ticket amount as per the fare refund policy was processed and it would take 5 to 6 weeks to process and have the refund into my account.

Unfortunately, it has been over 10 months and I have yet to see any credit from Air India to my account. Not to mention, this is hard earned money that is much needed during these tough times and yet I have to keep chasing Air India to get my own money back without any positive action at your end. I had been a regular flyer with Air India all these years but my confidence and faith in my National carrier is shaken due to the lack of customer service at your end. I demand to know what is the status of my refund and a firm date when the money will be transferred to my account.

I wish to fly with Air India in future as this lockdown will not stay forever but I don't want to consider alternate options because of a bad experience. I would like to have a response from the Air India team at the earliest with information on my refund.

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

Regards,
Zeba Khan

On Fri, 1 Jan 2021 at 00:40, eCommerce eCommerce wrote:
Dear Sir/Madam,

Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along
with the nationwide Lockdown, has resulted in an unprecedentedly huge volume of refund request via email
which have to be processed with the limited human resources at our disposal.

We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.

Please be advised that refund of your tickets [protected]/96/97 is being initiated as per applicable fare rules.
Kindly allow 5-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience.
May we also take this opportunity to thank you for your support and understanding.

Regards
Ecommerce Helpdesk/rdb

From: "simply zeba"
To: "eCommerce eCommerce"
Sent: Wednesday, December 30, 2020 9:45:49 PM
Subject: Case id[protected]

Dear Air India ecommerce team,
This is probably my 8th email to you. I have been emailing in regard to the refund of my tickets ( details as below )

THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

I have been trying to get in touch with your department since months. I am either put on hold aur the call is not answered.
It is pitiful for a customer to suffer who is with you for over two decades.
I am devastated and tired of calling customer service number .
It is uncertain for me to travel with Australian border closures.Please tell me the correct process for the refund of my tickets pending with you due to pandemic covid 19 since March 2020.
I will be highly obliged if you can reach me on +[protected] asap and inform me how to get refund on my tickets.
Thanks in advance.
Regards
Zeba khan

I have booked for tikit on 9th October 2021 for 16th nov 2021 from CCU to IXZ and money has been debited from google pay but I did not receive a ticket or a confirmation number. Just show THERE HAS BEEN AN ERROR WITH YOUR REQUEST P-0004 - Payment Authorization Failed. You now have about 5544 rs of my money but nothing in return. Customer Service lines are busy. PLEASE HELP!
I need my money back.

Air India had cancellrd my flight on 1st may, but haven't refunded my ticket value. I have been following up so many times but every time it says it's in process.

Serious action should be taken against them

Hi,

I cancelled my ticket for August 8th 2020 from US to India (cancelled it by the end of July). It has been a year now and I still have not yet received my refund of 39k. kindly pls reimburse my refund amount.

Thanks,
Venkatesh Ramanathan

They changed the flight timing in that case they need to refund fully but they are not taking ant response i have called him 200 times till now

Trying to reschedule my flight from 23 October to 13 October with TICKET NUMBER:[protected] from last 3 days and nights by calling various numbers at toll free customer care, Toronto Pearson airport number, Delhi Airport number, Amritsar airport number. But no one picks up the call. Toll free customer care gets connected after one hour but then every time they say transferring to ticketing department and never gets connected even waiting for hours. This is very much frustrating and with no one to help. Moreover now 13th October is coming near and near ticket prices are getting increased.
Also I sent an email to sales.[protected]@airindia.in but no response even from that. Not sure what else an individual can do. can not imagine anything worst than this. It would be impossible if you would have to travel prior to your planned date because of some emergency, because there is no way to reach out to the company to get it rescheduled.

My baggage is missing and no one is responding to the raised report

I have booked a flight from kochi to mumbai on 8 oct 2021 for the same day. I booked it from the official site of air india. The flight no is AI 699 at 2020hrs for which I booked the flight at around 1350hrs. It costed me ₹6484 for the flight. I did not get any PNR after 2 hrs also. Then I tried to contact customer care which waiting time of more than 20min. I booked the flight again but which costed me again ₹6484. This time also I did not get any confirmation from AIRINDIA. I called customer care. The guy for customer care told me that my name is there but due to server issue my ticket is not sent to me. He told that this issue can be resolved at airport from the air india window. When I reached the airport which is 40km from my house, the lady on the window told me that my name is not there on the flight I cant go on it. When I showed her the transaction done for air india twice than also she blatantly told me that it is just not possible and if I want I can buy ticket from the window itself. When I told her that I will buy the ticket, then she told me hold and talked to Duty manager. After that she told me that flight is full and she cant give me ticket . When I told her that how much inconvenience Air India has caused me and they are supposed to do something about it then also she told me that she cant help me.
Now I am sitting outside the departure gate of airport waiting for my driver to come who has to drive again 40km to come and again 40km to go back.
This incident has caused me mental as well as financial problems. AirIndia should be held accountable for all this mess.

I am yet to receive a refund for my cancelled flight on the 6/01/2021 cok-lhr
Been waiting for 10 months to receive very much unprofessional.have been prmosing for the past 6 months. have got customer complaint addressal forum in the UK which i can use as an option.
E- tickt number[protected]