Air India Complaints & Reviews

I had purchased 4 tickets from Singapore to New Delhi on 12 December 2020 returning on 20 December 2020. The flight was cancelled due to Corona virus and I claimed for refund in October 2020.It has been more than a year now and every time I have called they have acknowledged the claim and said they are processing. To my surprise today I received an email stating that refund was made in January 2021. When I have received no such refund from Air India. My e-ticket numbers are E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected].
Please provide refund for my tickets at the earliest.

I cancel my ticket due to change in flight schedule and connection got disturbed. But my refund is pending. Feedback status is also pending.

My flight was booked via PayTM for Air India on 4th Aug, 2021.
And on 2nd Aug midnight I got a message saying due to operational reasons my flight has been rescheduled and now I have to travel on 8th Aug, 2021, I had to travel on 4th Aug only, so I called AI customer care and after 2 hours of waiting they pick the call and said it's cancelled and that I will get 100% refund. I didn't get any message or email regarding the cancellation.
So, I decided to call them again and after again waiting for 2 hours one customer care representative told that "We don't provide any message or email for any cancellation" - that's completely unprofessional. But I had no choice but to agree with them.

And now even after calling them multiple times, I am yet to get the refund even after 2 months.

I booked a ticket from Chennai to London for 20th October 2021.
Payment got deducted. It didn't generate any ticket or provide any confirmation via email or text. I wanted to know if the ticket had been confirmed or not.

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From: Zeba Khan
Sent: Monday, October 11, 2021 9:46:41 PM
To: eCommerce eCommerce ; [protected]@airindia.com.au
Cc: Hubby
Subject: Re: Case id[protected]

Air India eCommerce Team,

Referring to your email that I received on 1st Jan 2021 regarding the refund for my tickets [protected]/96/97, I was informed that the request to refund the ticket amount as per the fare refund policy was processed and it would take 5 to 6 weeks to process and have the refund into my account.

Unfortunately, it has been over 10 months and I have yet to see any credit from Air India to my account. Not to mention, this is hard earned money that is much needed during these tough times and yet I have to keep chasing Air India to get my own money back without any positive action at your end. I had been a regular flyer with Air India all these years but my confidence and faith in my National carrier is shaken due to the lack of customer service at your end. I demand to know what is the status of my refund and a firm date when the money will be transferred to my account.

I wish to fly with Air India in future as this lockdown will not stay forever but I don't want to consider alternate options because of a bad experience. I would like to have a response from the Air India team at the earliest with information on my refund.

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

Regards,
Zeba Khan

On Fri, 1 Jan 2021 at 00:40, eCommerce eCommerce wrote:
Dear Sir/Madam,

Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along
with the nationwide Lockdown, has resulted in an unprecedentedly huge volume of refund request via email
which have to be processed with the limited human resources at our disposal.

We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.

Please be advised that refund of your tickets [protected]/96/97 is being initiated as per applicable fare rules.
Kindly allow 5-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience.
May we also take this opportunity to thank you for your support and understanding.

Regards
Ecommerce Helpdesk/rdb

From: "simply zeba"
To: "eCommerce eCommerce"
Sent: Wednesday, December 30, 2020 9:45:49 PM
Subject: Case id[protected]

Dear Air India ecommerce team,
This is probably my 8th email to you. I have been emailing in regard to the refund of my tickets ( details as below )

THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

I have been trying to get in touch with your department since months. I am either put on hold aur the call is not answered.
It is pitiful for a customer to suffer who is with you for over two decades.
I am devastated and tired of calling customer service number .
It is uncertain for me to travel with Australian border closures.Please tell me the correct process for the refund of my tickets pending with you due to pandemic covid 19 since March 2020.
I will be highly obliged if you can reach me on +[protected] asap and inform me how to get refund on my tickets.
Thanks in advance.
Regards
Zeba khan

No refund received...almost 19 months...False Status showing as REFUNDED on Air India Webpage ...Pls help

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From: Zeba Khan
Sent: Monday, October 11, 2021 9:46:41 PM
To: eCommerce eCommerce ; [protected]@airindia.com.au
Cc: Hubby
Subject: Re: Case id[protected]

Air India eCommerce Team,

Referring to your email that I received on 1st Jan 2021 regarding the refund for my tickets [protected]/96/97, I was informed that the request to refund the ticket amount as per the fare refund policy was processed and it would take 5 to 6 weeks to process and have the refund into my account.

Unfortunately, it has been over 10 months and I have yet to see any credit from Air India to my account. Not to mention, this is hard earned money that is much needed during these tough times and yet I have to keep chasing Air India to get my own money back without any positive action at your end. I had been a regular flyer with Air India all these years but my confidence and faith in my National carrier is shaken due to the lack of customer service at your end. I demand to know what is the status of my refund and a firm date when the money will be transferred to my account.

I wish to fly with Air India in future as this lockdown will not stay forever but I don't want to consider alternate options because of a bad experience. I would like to have a response from the Air India team at the earliest with information on my refund.

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

Regards,
Zeba Khan

On Fri, 1 Jan 2021 at 00:40, eCommerce eCommerce wrote:
Dear Sir/Madam,

Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along
with the nationwide Lockdown, has resulted in an unprecedentedly huge volume of refund request via email
which have to be processed with the limited human resources at our disposal.

We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.

Please be advised that refund of your tickets [protected]/96/97 is being initiated as per applicable fare rules.
Kindly allow 5-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience.
May we also take this opportunity to thank you for your support and understanding.

Regards
Ecommerce Helpdesk/rdb

From: "simply zeba"
To: "eCommerce eCommerce"
Sent: Wednesday, December 30, 2020 9:45:49 PM
Subject: Case id[protected]

Dear Air India ecommerce team,
This is probably my 8th email to you. I have been emailing in regard to the refund of my tickets ( details as below )

THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL

Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: H370S
DATE/TIME: 05FEB20/0626

SALES AGENT/UPDATE: 9990 /011

FOR PASSENGERS: TICKET STATUS:
ALI/AAYAN MR TICKETED [protected] AI
ALI/MUHAMMAD MSTR TICKETED [protected] AI
KHAN/ZEBA TICKETED [protected] AI

I have been trying to get in touch with your department since months. I am either put on hold aur the call is not answered.
It is pitiful for a customer to suffer who is with you for over two decades.
I am devastated and tired of calling customer service number .
It is uncertain for me to travel with Australian border closures.Please tell me the correct process for the refund of my tickets pending with you due to pandemic covid 19 since March 2020.
I will be highly obliged if you can reach me on +[protected] asap and inform me how to get refund on my tickets.
Thanks in advance.
Regards
Zeba khan

I have booked for tikit on 9th October 2021 for 16th nov 2021 from CCU to IXZ and money has been debited from google pay but I did not receive a ticket or a confirmation number. Just show THERE HAS BEEN AN ERROR WITH YOUR REQUEST P-0004 - Payment Authorization Failed. You now have about 5544 rs of my money but nothing in return. Customer Service lines are busy. PLEASE HELP!
I need my money back.

Air India had cancellrd my flight on 1st may, but haven't refunded my ticket value. I have been following up so many times but every time it says it's in process.

Serious action should be taken against them

Hi,

I cancelled my ticket for August 8th 2020 from US to India (cancelled it by the end of July). It has been a year now and I still have not yet received my refund of 39k. kindly pls reimburse my refund amount.

Thanks,
Venkatesh Ramanathan

They changed the flight timing in that case they need to refund fully but they are not taking ant response i have called him 200 times till now

Trying to reschedule my flight from 23 October to 13 October with TICKET NUMBER:[protected] from last 3 days and nights by calling various numbers at toll free customer care, Toronto Pearson airport number, Delhi Airport number, Amritsar airport number. But no one picks up the call. Toll free customer care gets connected after one hour but then every time they say transferring to ticketing department and never gets connected even waiting for hours. This is very much frustrating and with no one to help. Moreover now 13th October is coming near and near ticket prices are getting increased.
Also I sent an email to sales.[protected]@airindia.in but no response even from that. Not sure what else an individual can do. can not imagine anything worst than this. It would be impossible if you would have to travel prior to your planned date because of some emergency, because there is no way to reach out to the company to get it rescheduled.

My baggage is missing and no one is responding to the raised report

I have booked a flight from kochi to mumbai on 8 oct 2021 for the same day. I booked it from the official site of air india. The flight no is AI 699 at 2020hrs for which I booked the flight at around 1350hrs. It costed me ₹6484 for the flight. I did not get any PNR after 2 hrs also. Then I tried to contact customer care which waiting time of more than 20min. I booked the flight again but which costed me again ₹6484. This time also I did not get any confirmation from AIRINDIA. I called customer care. The guy for customer care told me that my name is there but due to server issue my ticket is not sent to me. He told that this issue can be resolved at airport from the air india window. When I reached the airport which is 40km from my house, the lady on the window told me that my name is not there on the flight I cant go on it. When I showed her the transaction done for air india twice than also she blatantly told me that it is just not possible and if I want I can buy ticket from the window itself. When I told her that I will buy the ticket, then she told me hold and talked to Duty manager. After that she told me that flight is full and she cant give me ticket . When I told her that how much inconvenience Air India has caused me and they are supposed to do something about it then also she told me that she cant help me.
Now I am sitting outside the departure gate of airport waiting for my driver to come who has to drive again 40km to come and again 40km to go back.
This incident has caused me mental as well as financial problems. AirIndia should be held accountable for all this mess.

I am yet to receive a refund for my cancelled flight on the 6/01/2021 cok-lhr
Been waiting for 10 months to receive very much unprofessional.have been prmosing for the past 6 months. have got customer complaint addressal forum in the UK which i can use as an option.
E- tickt number[protected]

Air india Flight No. 0142, from CDG-Paris to DEL-Delhi on 25th September 2021
------

It has been 13 days that you did not find out my luggage. What a bad luggage service and customer care service provided by Air India. What an unprofessional work you are doing.

This 8th October 2021 I still did not have any relevant replies (no emails, no calls) from Air India, they are not working in a collaborative...

Incorrect refund amount processed,
-40% deducted as No-show incorrectly;
-wrong guidance by Air India customer care(call recordings can be scrutinized) - genuine case -
-as a customer, I have full rights to receive mine & my son's 100% ticket refund, following up since 5months. ticket#- [protected]/70 (PNR - Y743R)Hyd- Chicago(USA) flight for 5May2021

Background - Due to US India travel ban in pandemic, My son and myself could not board our flight dated 5thMay 2021, (PNR-Y743R);ticket#- [protected]/70; as we had US tourist visa. When I contacted the customer care helpline prior to my flight date multiple times, I was informed that my flight is already showing as cancelled and they did not recommend cancelling my ticket since the flight is already cancelled, however again received a mixed guidance. However, to be on safe side, I raised a refund with the Air India team on 6thMay2021, which they registered but they processed only 60% amount as refund (after 4 months) and have withheld 56, 700/INR incorrectly with Air India depicted as 'No-show' - they deducted 40% of the amount, this is a huge amount for me and I am in need of it. Please intervene to support in any way possible. It has been almost 5 months through this challenging process.

I have approached all forums here but in vain. I have call recordings of Air India customer care who mentioned that my flight is cancelled yet they processed it as I have a 'No-show'
1) I have written emails to Air India ecommerce ID - no proper support, no revert
2) I have raised multiple ticket IDs with Air India customer care (Case ID#[protected]Aug; Case ID#[protected]Jul;)
2) I have raised ticket on Consumer grievance portal - after which I received incorrect amount 60% refund - withheld almost 57000/-INR (CPGRAMS grievance complaint# MOCAV/E/2021/05871)
3) I have visited Air India office - they asked to raise a feedback form to legal team
4) I have raised the feedback form (Ref No. WB-IHYD[protected], their response seems to be only suggesting the incorrect refund amount.

My ticket is canceled several months ago and I haven’t received a refund yet. This is how’s reputed airline like air india can work . I can file a case in germany regarding this issue if I don’t get my refund back in three business day.

On 13.04.2021 I booked tickets for germany to Bangalore and also return tickets. Ticket cost 574euros.

I got cancellation confirmation too. But till date I dint receive my refund. This is clearly unprofessional .

I bought a ticket (eTicket No:[protected] on Air India Flight, AI 142 from Paris to New Delhi on Monday, 12th of October, 2020 which I then cancelled on Wednesday, 14th of October, by calling their helpline. The flight was from Paris to New Delhi for the 16th of October, 2020.

I was informed by e-mail from '[protected]@airindia.in' that my refund had been processed on the 7th of December, 2020. But I never received the money back. I shared all my bank transaction details for December and January with them(and also with '[protected]@airindia.in') to prove that I didn't get the refund. I also got in touch with my bank who confirmed that there were no pending transactions on my credit card in either December, 2020 or January, 2021. All my e-mails to either '[protected]@airindia.in' or '[protected]@airindia.in' since then have gone unanswered. I have spoken to the Air India helpline who keeps repeating since January that they are escalating the matter and it will be treated in 2-3 weeks but so far, almost one year after, I still haven't received my refund. How long more do I need to wait to get my refund?

I have to reschedule my flight.
I started communication with Executive and they said will receive call from ticketing dept within 2 Hrs. Same day I call them 8 Times and everytime they said will receive call from Ticketing Dept. within 2 Hrs. but no call from dept. Next day same story but received call from Dept and they charged me Rs 3000 and I ask for reason they disconnected the call. I tried again to connect with them but could not.
Today they called me know they are asking to pay Rs. 6500, when I asked for reason they said will connect the call to senior, senior heard my concern and again connected to Ticketing Dept without providing any resolution. The call got disconnected as exceed the time limit.

Air India is making fraud by charging additional charges without any problem justification

Following are my ticket details:
PNR: JK2R3
Origin: Toronto (Canada)
Destination: Mumbai (India)
Departure Date: 07Aug., 2021
Inspite of repeated calls and emails, till date even after more than 2 months, I have still not got the refund for the flight which was cancelled by Air India and I am getting stereotype reply that refund is under process.