Air India Complaints & Reviews

My flight cancelled by the company Air India and they didn't send me refund it's been 4 months

I have tried calling air india for cancellation of my ticket they assured every day for cancellation but still today Customer executive says ticket not cancelled.

This is in reference of open air tickets numbered[protected] and[protected]. We were supposed to travel on 9th May 2021 from Guwahati to Delhi but due to inevitable situations because of COVID 19 and closure of Meghalaya Tourism, we couldn't travel on the scheduled dates. We have re-planned our trip in October and want to reschedule our flight tickets on 16th October 2021 from Guwahati to Delhi as discussed with your executive in May. We are trying for 12 hours to connect with you and reschedule our flight tickets and are ready to pay the delta amount but in vain. Our calls get transferred for rescheduling but get disconnected automatically. Your services are highly unsatisfactory Air India. This is how you attend your customers. Now, you should call us and reschedule our tickets asap or else we will submit the same complaint in consumer forum and raise an RTI.

We are- Induben Mahitcha Female 72 and Asha Rathod Female 71- had purchased two tickets-PNR number H627W for Vadodara to Washington DC on 20/02/20 through Jayshri T credit card- Auth Code 73030 and paid Rs.154526.00 from Air India website directly. Our PM Narendra Modi had declared lockdown due to Covid 19 pandemic through his national telecast on 19th and 20th March 2020 following which we cancelled our journey scheduled on 19th April 2020.
For this we had requested to and informed Air India through email to [protected]@airindia.in well in advance on 23 March 2020, 07.44.16 IST
We tried many times to contact customer care number of Air India but could not be contacted. But we received confirmation reply from Air India that our email was acknowledged and further written to us that - ” under present circumstances it may take long time to close/refund your case.
So we keep patient till today !
We haven’t got refund from Air India so far and it is neither responding to our calls and emails.
Hence, we do not have any alternative except consumer redressal forum.
Please help us in getting the refund. We are old Sr citizen ladies from Gujarat
Yours Faithfully

Mrs Induben Rasiklal Mahitcha
Mrs Asha Lavji Rathod
Phone [protected]

Dear sir/madam
Dear sir/ Madam For below attached transaction I received an amount of Rs. 128288 instead of Rs. 154638. Please refund the remaining amount of Rs 26350 as soon as possible .

Booking reference:-Y5T8G

Dear Sir/Madam,
I the undersigned kindly request you to arrange for the refund of my cancelled ticket dated 11/06/21 from Hyderabad to Bahrain(J4LJV) as due to the latest travel guidelines the travel to Bahrain is banned for Indians not having Bahrain residence visa.

Find below the details,
Booking reference:-J4LJV
Passenger Name with Ticket No:
MR VIJAY MOHAN KULKARNI :[protected]

Its been 90 days and still I didn't get refund.

Air pnr no: HTQQXX
Ticket No:[protected]

Why the hell AirIndia still working in India?

Ticketing agent never reachable for rescheduling of the ticket. The ticket could not be rescheduled over online directly by the passengers. By this no-response tactics, I am worried that AirIndia will make my case as a no show and swindle the entire booking charges, without allowing me to travel on a rescheduled date.

Flight hubli to Mumbai dated on 3rd September was cancelled from the airline on 21st August, the refund application was processed on 21st August but I have not yet received it .

Hi, I have canceled my flight ticket from India to Toronto on August 5th, 2021, it's been 36 days but I still didn't get any refund. My name is Sai Dileep Yamani. I even mailed Air India Customer care mail IDs and numbers, but they didn't resolve the issue still now. What should I do now to get my refund which is rightfully mine, but Air India is taking a lot of time to issue.

My flight from Kolkata to Bengaluru scheduled on August 20 was canceled by Air India and intimation was sent on July 30th.

A refund request was raised on August 3 via an intermediary (Goibibo)

It's been 5 weeks and counting and no response on the status of the refund from the airline yet.

Refund Application No.: [protected].

Madam/Dear Sir,

I have booked eticket[protected], from Raipur to Bhopal via mumbai on 18.07.2021 through paytm.

The said ticket was cancelled on 20.07.2021, but cancellation is not yet processed.

Please do the needful as soon as possible and provide me my cancelled ticket.

No resolution or appropriate reply is received from their end yet.

Copy of booked ticket attached for your reference.

Regards,

Harsh Tiwari
Mo [protected]

Dear Sir,
I have booked to and fro flight ticket through IRCTC website Kolkata to Port Blair on[protected] PNR ( Z2GSM) & return journey (JLNP1) on 16/10/2021 with 2 adult 2 children and 1 infant both the flight been reschedule by you i.e. (AIRLINE) as per policy of airline if ticket is reschedule/cancelled by airline the full amount refund to the customer after 21 days through IRCTC
Hence it is requested to you kindly send me confirmation of full refund a stamped for endorsed copy of the e-ticket need to be required by IRCTC vide their mail address [protected]@irctc.co.in for the refund to be processed.

I am unlucky customer who bought ticket for my family travelling from arn to Delhi. Since year I am following up for my refund no answer no one listen leaving me disappointed and decided never travel to Air Air India because of your poor customer service.

I had booked my ticket from Delhi to Patna for Tavel journey on 28th May 2021.

Due to Covid and lock down and that peak time I reached Airindia customer service and they said they will cancel my existing booking and will keep the ticket open so I can rebook it anytime by Sep.

Since Aug 29th I am trying to reach Air India who has 2 steps of call execution . On 1st step they take all information and says they they are transferring the call to e-Ticketing department and they will issue ticket. This never happens the calls gets disconnected abruptly or never gets transferred. The 1st line of agents os denying direct call no.

We are internationally located and have no other access to Air India except there call Nos . Soon we are going to loose all booking amount . I would like to lodge complaints against false promises and denial of service against AirIndia who is just refusing to refund or reissue public money.

My ticket No is[protected], Passenger Name : Prachi Bhushan,

I had booked my ticket from Delhi to Patna for Tavel journey on 28th May 2021.

Due to Covid and lock down and that peak time I reached Airindia customer service and they said they will cancel my existing booking and will keep the ticket open so I can rebook it anytime by Sep.

Since Aug 29th I am trying to reach Air India who has 2 steps of call execution . On 1st step they take all information and says they they are transferring the call to e-Ticketing department and they will issue ticket. This never happens the calls gets disconnected abruptly or never gets transferred. The 1st line of agents os denying direct call no.

We are internationally located and have no other access to Air India except there call Nos . Soon we are going to loose all booking amount . I would like to lodge complaints against false promises and denial of service against AirIndia who is just refusing to refund or reissue public money.

My ticket No is[protected], Passenger Name : Prachi Bhushan

I booked Air India tickets through yatra.com for a round trip from Seoul to Bhubaneswar on 4th July 2020 and Bhubaneswar to Seoul on 10th August 2020 (booking ref.[protected]. Due to the COVID-19 Pandemic 2020 unprecedented situation, my flight got canceled and advised us to reschedule the flight till 31st December 2021. Since then, it's been more than 1 year, I am continuously sending emails for a refund of my flight tickets. But, it has been informed to me by yatra.com that the "​refund claim for your booking is still pending with the airline under the refund application number (RA number) [protected]".

I had booked an international flight on the 5th of August with Air India but had to cancel it immediately due to an emergency. I had booked it through Air India website itself and the cancellation was carried out through customer care. Once the cancellation was done I got a mail from ecommerce stating that I will receive my refund in my account within 25 days at the latest. But as of today, its already 30 days and I am yet to receive it. I will be leaving the country in a few days and my bank account will have to be closed. Hence its critical that the money transfer is done at the earliest.
I have attached the email correspondence with ecommerce.

Kindly assist me with this at the earliest.

The ticket booked through easemytrip from delhi to Bangalore on 7th of june 2021 was cancelled by me. Trying for refund but to no avail .

We booked airline tickets through Makemytrip for travel from udaipur to delhi and then delhi to Chandigarh. Flight was cancelled by air india and we raised refund request to makemy trip. As per Makemytrip They have already raised refund application through ref no [protected]/[protected] to air india on 07/08/2021 which is still pending after more than one month. Air india is not returning my money.