Air India Complaints & Reviews

My 8 am flight AI 560 to Hyderabad has still not left delhi as I am writing this mail at 10.45 am…
I was going for a very important business meeting today which was scheduled for 12 noon which is why I took the early morning flight getting up at the crack of dawn.
Now my meeting is canceled as my associates are leaving Hyderabad today.
Next 2 days are holidays and my whole business has suffered and this trip is not only worthless but also has given me a great loss in my business.
I will need full compensation of this return flight both ways and penalty for my business loss.
Awaiting your feedback
Neeta Monga
Seat no. 13C

Ticket cancelled but no refund from airlines
refund number- [protected]
pnr number- p4kgwg
reference number- yot3l

My name is Gaurav Malhotra and I booked Air india flight from Vancouver to New delhi for the 15th of October.

After successful payment from My debit card the Air India website says:
THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

I did not receive any email (checked spam folder also multiple times) or message from Air India.

I wonder how Air India has done the transaction without sending a ticket or notification. I would request the tickets as soon as possible.

I hope Air India would send me the tickets soon.

Thank you

We booked flight for tirupati in Mar 2021 but we couldn't travel as we got COVID(+) and we availed open for use facility now we are trying to reach customer care since last 2 weeks for rebooking the tickets against the previously booked ones but after several number of failed attempts I am writing this to you to get my query resolved at the earliest. I am actually frustrated with AIR INDIA services have never experienced such situations with other airlines.

Hello

My name is Sriram Vasudevan. I live and working in Canada. Planning to travel India roundtrip.
i have booked the flights in Air India Website Toronto - Delhi - Chennai in Oct 21 and Chennai - Delhi - Toronto Nov 27. using my own debit card.

I didn't get any Tickets but they deducted money from my account.

P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

Sriram
[protected]@gmail.com

My Kids and I travelled from EWR - TRV on Nov 27th and was planning to return on Jan 2nd, but we had to postponed the ticket to Jan 27th because of some family emergency. Unfortunately, I had cancel the ticket on Jan 21st and I requested for Refund for the following tickets. The representative told me there will be a refund of Rs. 11000+/ticket but I haven't received the refund yet. I have contact Air India at least 6 times regarding the refund of my ticket(s). Every time I contact them, they will say it will be taken care in 2-3 weeks, the last time they said that was on Aug 27th and I still haven't received any refund.

Reservation Code: Y3T5J

Thank you,
Suji Anirudhan
[protected]@yahoo.com

Booked to and fro ticket from Delhi to Trivandrum for 02 April 2020 and Trivandrum to Delhi on 06 Apr 2020. However due to COVID-19 lockdown, the journey could not be undertaken. Ticket cancelled and eligible for full refund.
Refund not received inspite of many requests send by mail to [protected]@airindia.in

Hi,

This is regarding refund of my ticket.

My PNR H54FF flight from MUMBAI TO DELHI and DELHI TO TORONTO was scheduled on August 14.
Name
Minal Panjwani
Register phone number[protected]

Dear Sir,
Due to change in flight time of my CCU-DEL flight # AI 701 (Booking Reference HG35R), dated 19th May, 2021, I was forced to cancel the tickets 3 days before the departure date. Here are the tkt details.:

Mr. Hasan Enamul, Eticket#[protected]
Mr. Nazrul Islam, Eticket#[protected]
Booking Reference HG35R

In spite of sending refund request by email and subsequently many reminders, and also many calls to customer care, I have not yet received the refund. Kindly look into the matter.

Thanking you.

Regards

I am Sarita. Booked ticket on September 26 from Air India website from Dubai to Delhi for October 15 with passenger name as Sarita Sarita.

I booked tickets for two persons (one is me) from Dubai to Delhi on October 15. I paid AED 1020 for two person tickets. The payment is complete and I received the message also but not any tickets or itinerary or PNR number. I used [protected]@ma.iitr.ac.in email address to book the tickets (as guest booking). After successful payment from Korean credit card the Air India website says:
THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

I did not receive any email (checked spam folder also multiple times) or message from Air India.

I wonder how Air India has done the transaction without sending a ticket or notification. I would request the tickets as soon as possible or refund.

I hope Air India would send me the tickets soon.

Thank you

Booked outbound and return tickets from London Heathrow to Kochi on 12th October and 12th November respectively. £532.77 has been deducted from my account but no ticket has been issued. I would like a refund for my ticket money please.

Booked outbound and return flights and have had money deducted from my account but no tickets received.

I have booked 2 ticket on 5 April for AI 429 departure date is 25 April and canceled on 05 April so my self eligible for full refund but I get partial refund my ticket detail are
Refund of e ticket[protected]
Travel date - 25 Apr 21 Date of book - 05 Apr 21
Date of cancellation - 05 Apr 21
Delhi - Chennai
Flight no. - AI-429
Name - PHULI PHULI
E ticket no.[protected]
Mob. No. [protected]
Email I'd [protected]@gmail.com
&
Refund of e ticket no.[protected]
Travel date - 25 Apr 21
Date of book - 05 Apr 21
Date of cancellation - 05 Apr 21
Delhi - Chennai
Flight no. - AI-429
Name - Nathu Ram Jangir
Mob. No. [protected]
Email I'd [protected]@gmail.com

I am reeth travelling from chennai - hyderabad on 26th september 2021 in business class. I have been trying to contact the airline to change my flight as i am doing a domestic travel and i cant travel in international flight. i have been waiting in call for 40 minutes every time i call. I will fill a complain if i lose my business class ticket. contact me [protected]

My name is Yogeshkumar Patel I am a US citizen. I purchased 4 airline tickets on October 27 2020 for 23 December 2020 Departure & February 20th 2021 arrival @ EWR Tickets were bought via third party named Bravofly. We have visitors visa valid up 2023 but after purchased found out that we need OCI so we tried to get OCI by the time we kept tickets open now when we tried to confirm for this year Air India does not do it we spent hundreds of ours to get tickets confirmed no success we need our money back Tickets nos.are[protected] Ruchi Patel[protected] Yogeshkumar Patel[protected] Ashesh Patel[protected] Kashmira Patel
Please refund our money i will appreciate

I had an Air India flight AI 186, dated June 27, 2021, from Vancouver to New Delhi which was cancelled due to ongoing covid situation then. I have been following up with Air India via calls and emails at [protected]@airindia.in and ecommerce email for refund and it is still not processed after 3 months. Every time I call, there is a new agent who tells me that best he/she can do is forward it marked as high priority to the concerned department and don't give any written acknowledgement saying they can't do that. I have no way to get anyone to respond which is frustrating.

Flight No. - AI 186
Dated: June 27, 2021
Name: Shreya Chauhan
Email: [protected]@gmail.com

Please help in this regard.

Thank you,
Shreya

I Booked flights on Air India on 21st September 2021 @ 14:11:28 and went on to book the tickets but on check out after including all the bank details, the website hung and everything got cancelled. I did not receive any email from Air India for a ticket. I called them and they confirmed that they had not booked the ticket and the PNR got cancelled automatically and no money had been deducted. However on 23rd September I checked my account and realized that i had been deducted an amount of INR 400304.18 equivalent to £3951.28.
I called them immediately very hysteric as they had taken my amount without providing a service or a ticket. THIS IS A CLEAR CASE OF FRAUD AND STEALING.

When called they put me on hold for nearly 4 hours and i had to call in at least 3 times to speak to someone about my situation. All of them had a script to tell me that they will see if they can refund my amount and i had to fill a request for refund. No one was helpful and they just disconnected the phone. It was so frustrating that i was actually crying on the phone for being scammed so badly but a NATIONAL airline of India. I still have not heard from anyone. Its like they do not care. I am desperate and very upset

I had direct flight from Delhi to Raipur but my flight got rescheduled and the flight was via Hyderabad and the we got delayed by 2:30 hours
PNR - JYWP3

I am waiting since May 2020. Now AirIndia saying we refunded your Ticket 2 months back . I did not receive any money. I chasing up last 2 months they made me go here and there, but no use. International airline regulatory body should make a note how this So called AirIndia harass people. They super fraud and super shameless people. I think to get job in AirIndia that test is one should be biggest shameless person. CUSTOMER care say you write to [protected]@airindia.in then next time they say go to website and leave feedback. All done 30 times. You getting reply we cannot help in case of website booking go to CUSTOMER care. They are ###. just cheating people typical Govt department. I thought Govt Department improved. Today AirIndia is Example.

I had to cancel my Air India flight ticket from Kochi to Vancouver due to the travel ban extension by the Canadian government (flight was cancelled already, I called customer care to cancel the ticket and initiate the refund).
It's almost 4 months since I cancelled my flight ticket and I am still awaiting the refund.
Booking reference: Z8D1C
Travel date: 10-June-2021
Traveller Name: Ancy Aziz
Route: Kochi to Vancouver

I have already sent the email requesting a refund on May 27th and Sep 22nd, but still haven't got any response from Air India. I have called customer care multiple times and created below tasks with with them for initiating my refund.
10901062 on 19th July
11331167 on 10th August

Please help me to get my refund processed immediately.