Air India Complaints & Reviews

Dear Sir,
Due to change in flight time of my CCU-DEL flight # AI 701 (Booking Reference HG35R), dated 19th May, 2021, I was forced to cancel the tickets 3 days before the departure date. Here are the tkt details.:

Mr. Hasan Enamul, Eticket#[protected]
Mr. Nazrul Islam, Eticket#[protected]
Booking Reference HG35R

In spite of sending refund request by email and subsequently many reminders, and also many calls to customer care, I have not yet received the refund. Kindly look into the matter.

Thanking you.

Regards

I am Sarita. Booked ticket on September 26 from Air India website from Dubai to Delhi for October 15 with passenger name as Sarita Sarita.

I booked tickets for two persons (one is me) from Dubai to Delhi on October 15. I paid AED 1020 for two person tickets. The payment is complete and I received the message also but not any tickets or itinerary or PNR number. I used [protected]@ma.iitr.ac.in email address to book the tickets (as guest booking). After successful payment from Korean credit card the Air India website says:
THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

I did not receive any email (checked spam folder also multiple times) or message from Air India.

I wonder how Air India has done the transaction without sending a ticket or notification. I would request the tickets as soon as possible or refund.

I hope Air India would send me the tickets soon.

Thank you

Booked outbound and return tickets from London Heathrow to Kochi on 12th October and 12th November respectively. £532.77 has been deducted from my account but no ticket has been issued. I would like a refund for my ticket money please.

Booked outbound and return flights and have had money deducted from my account but no tickets received.

I have booked 2 ticket on 5 April for AI 429 departure date is 25 April and canceled on 05 April so my self eligible for full refund but I get partial refund my ticket detail are
Refund of e ticket[protected]
Travel date - 25 Apr 21 Date of book - 05 Apr 21
Date of cancellation - 05 Apr 21
Delhi - Chennai
Flight no. - AI-429
Name - PHULI PHULI
E ticket no.[protected]
Mob. No. [protected]
Email I'd [protected]@gmail.com
&
Refund of e ticket no.[protected]
Travel date - 25 Apr 21
Date of book - 05 Apr 21
Date of cancellation - 05 Apr 21
Delhi - Chennai
Flight no. - AI-429
Name - Nathu Ram Jangir
Mob. No. [protected]
Email I'd [protected]@gmail.com

I am reeth travelling from chennai - hyderabad on 26th september 2021 in business class. I have been trying to contact the airline to change my flight as i am doing a domestic travel and i cant travel in international flight. i have been waiting in call for 40 minutes every time i call. I will fill a complain if i lose my business class ticket. contact me [protected]

My name is Yogeshkumar Patel I am a US citizen. I purchased 4 airline tickets on October 27 2020 for 23 December 2020 Departure & February 20th 2021 arrival @ EWR Tickets were bought via third party named Bravofly. We have visitors visa valid up 2023 but after purchased found out that we need OCI so we tried to get OCI by the time we kept tickets open now when we tried to confirm for this year Air India does not do it we spent hundreds of ours to get tickets confirmed no success we need our money back Tickets nos.are[protected] Ruchi Patel[protected] Yogeshkumar Patel[protected] Ashesh Patel[protected] Kashmira Patel
Please refund our money i will appreciate

I had an Air India flight AI 186, dated June 27, 2021, from Vancouver to New Delhi which was cancelled due to ongoing covid situation then. I have been following up with Air India via calls and emails at [protected]@airindia.in and ecommerce email for refund and it is still not processed after 3 months. Every time I call, there is a new agent who tells me that best he/she can do is forward it marked as high priority to the concerned department and don't give any written acknowledgement saying they can't do that. I have no way to get anyone to respond which is frustrating.

Flight No. - AI 186
Dated: June 27, 2021
Name: Shreya Chauhan
Email: [protected]@gmail.com

Please help in this regard.

Thank you,
Shreya

I Booked flights on Air India on 21st September 2021 @ 14:11:28 and went on to book the tickets but on check out after including all the bank details, the website hung and everything got cancelled. I did not receive any email from Air India for a ticket. I called them and they confirmed that they had not booked the ticket and the PNR got cancelled automatically and no money had been deducted. However on 23rd September I checked my account and realized that i had been deducted an amount of INR 400304.18 equivalent to £3951.28.
I called them immediately very hysteric as they had taken my amount without providing a service or a ticket. THIS IS A CLEAR CASE OF FRAUD AND STEALING.

When called they put me on hold for nearly 4 hours and i had to call in at least 3 times to speak to someone about my situation. All of them had a script to tell me that they will see if they can refund my amount and i had to fill a request for refund. No one was helpful and they just disconnected the phone. It was so frustrating that i was actually crying on the phone for being scammed so badly but a NATIONAL airline of India. I still have not heard from anyone. Its like they do not care. I am desperate and very upset

I had direct flight from Delhi to Raipur but my flight got rescheduled and the flight was via Hyderabad and the we got delayed by 2:30 hours
PNR - JYWP3

I am waiting since May 2020. Now AirIndia saying we refunded your Ticket 2 months back . I did not receive any money. I chasing up last 2 months they made me go here and there, but no use. International airline regulatory body should make a note how this So called AirIndia harass people. They super fraud and super shameless people. I think to get job in AirIndia that test is one should be biggest shameless person. CUSTOMER care say you write to [protected]@airindia.in then next time they say go to website and leave feedback. All done 30 times. You getting reply we cannot help in case of website booking go to CUSTOMER care. They are ###. just cheating people typical Govt department. I thought Govt Department improved. Today AirIndia is Example.

I had to cancel my Air India flight ticket from Kochi to Vancouver due to the travel ban extension by the Canadian government (flight was cancelled already, I called customer care to cancel the ticket and initiate the refund).
It's almost 4 months since I cancelled my flight ticket and I am still awaiting the refund.
Booking reference: Z8D1C
Travel date: 10-June-2021
Traveller Name: Ancy Aziz
Route: Kochi to Vancouver

I have already sent the email requesting a refund on May 27th and Sep 22nd, but still haven't got any response from Air India. I have called customer care multiple times and created below tasks with with them for initiating my refund.
10901062 on 19th July
11331167 on 10th August

Please help me to get my refund processed immediately.

We were scheduled to fly on 1st April 2020 from Frankfurt to Kathmandu via New Delhi. We had two different tickets within the family. Due to covid the flights got cancelled. We waited for a while because we thought we could fly later. But then the Indian variant came. We were not able to fly with Air India at all. So, we requested for refund on 3rd March for the first ticekt and the on 17th April for the second ticket. We are still waiting for the refund. Each time they say something like this

Your refund request for ticket number---[protected] [protected] [protected]-- has been noted.
The refund proceeds will be credited in cardholder account in 2-3 WEEKS.
We are facing a back log of refund requests and we appreciate your patience in this regard.

Thank you for your understanding and support.

Warm regards
ECOMMERCE/KK

We have not received an money yet! Would appreciate some help.

Dear Sir/Madam,

On 22 September 2021, I tried to purchase a LTC Air ticket from your website (Air India), using my Credit Card . The journey detail is: GOA to Kolkata (on 13th Oct, 2021) and KOLKATA to GOA (on 31st Oct, 2021). The money has been deducted from the credit card and the ticket is not issue. The website says” THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly”. The amount is Rs 44440/-.

I wonder how Air India has done the transaction without sending a ticket or notification. I hereby request from you to refund the amounts which you have charged without providing a service (Air tickets).

Thanking You in Advance

Sourav Mandal

Booked ticket 3 nos from riyadh to kochi teturn on 2020, airline cancel flight due to covid.
Applied for refund still not received payment

I applied for refund for ticket number[protected] through IRCTC (as ticket was booked through IRCTC) and the flight number AI-610 BLR-BOM (19:10, 15-Mar-2020) was cancelled due to Covid-19 restrictions. At that time, I contacted Air India office and they reserved the money in the same PNR number.
But the situations didn't improve and in April 2021, I contacted Air India about the validity of the ticket and they informed me that the ticket money is valid till Dec 2021. They also told me that I can choose the option to cancel the ticket for full refund. After confirming 2-3 times, I applied for refund and now I got to know that airlines has levied the cancellation charges of Rs 4177 on my ticket. What is this???

I want my full refund.

This is to inform you that I tried to book a ticket for two passengers through Air India website on 17/04/2021 at around 9:30p.m. for travelling from Guwahati to Imphal with Air India fight no AI-889 and travelling date is 18/04/2021.However, after the completion of the payment it failed to generate the ticket though the amount of Rs.6078/- has been deducted from the account. Since, we do not have the facility to visit any Air india office at that very moment, I tried to contact the customer service to enquire about it for an hour but failed, later at around 10:30np.m we book 2 different tickets for the same passengers in the same flight AI-889 through Flipkart as it is very urgent for us and cannot wait further for the customer care to pick up my call . Next day at around 8:00 a.m I contacted the customer care and advised me to write to [protected]@airindia.in for the refund process. Accordingly, I write to [protected]@airindia.in and wait for their reply but even after waiting for 3 working days I failed to receive any confirmation mail so I went to Air India Office situated at Bapupara Imphal Manipur. There, they provide me two tickets that failed to generate at the time of booking on 17/04/2021 and advise me to write to ecommerce attaching all the tickets including those that has been used in travelling. As per their advise, I am attaching herewith all the four tickets and mark as ticket 1, 2 3 and 4 in the attachment for your ready reference. Tickets 1 and 2 are provided from the Air India office that fail to generate at the time of booking and asking for the refund whereas 3 and 4 are tickets books through flipkart which has been used. In the light of that kindly make the necessary arrangement to refund the amount of Rs.6078/- as early as possible.

This is the mail that I have forwarded to
[protected]@airindia.in on 23th April 2021 as per the advice from the staff of Air India whos office is located at Bapupara Imphal Manipur. However till today I have not received any reply from the Air India.

I submitted the cancellation request on April 23rd 2021 for my airline ticket from Toronto-Hyderabdad. However, it has been more than 5 months and the airline did not process my refund.

The call center is not responsive. It takes 1 hour to get to an agent and everytime the agent says that the request will be processes in 5 business days but nothing happens. I am really frustrated with the airline and i am requesting my refunds to be processed quickly.

I had booked a flight from AUH to CCJ on 12th sep 2021, but i had to cancel long back due to Covid restrictions. But now its morethan 2 Months i haven't received my refund. Booking PNR J30W6
Everytime i Check, tgey say its processed.
Since then it has past one month.

As per Air India rules and regulations on flight cancellation, we supposed to get money refund on below 2 requests. I am still waiting for the response from them.

===========================
FIRST REFUND REQUEST
===========================
Case #10368973
eTicket:[protected]
Booking Reference: HRKN4
Passenger Name: MRS PUSHPABEN DHIRAJLAL SANGHAVI
Contact Number:[protected]
Email Id: [protected]@gmail.com

===========================
SECOND REFUND REQUEST
===========================
Case #11967448
eTicket:[protected],[protected]
Booking Reference: H8CLP
Passenger Name(s): MS ELLI JIGNESH SANGHAVI, MR SHLOK DHAVAL SHAH
Contact Number:[protected] /[protected]
Email Id: [protected]@gmail.com / [protected]@gmail.com