Air India Complaints & Reviews

Booking reference HQ3TT
Eticket number[protected]c1

I have paid online via AirIndia website for 2nd additional baggage's and amounts £106, £104 deducted from my HSBC Bank account though I didn't receive any payment receipts.
When I reached Heathrow airport, I was told that only 1 additional baggage is reflected in the system and was asked to pay £131 pounds for my 2nd additional baggage again in the Airindia counter at the airport. I had no other choice and have paid for my 2nd additional baggage again. Attached my Bank statements which indicates the amount deducted for my 2 baggage's and Airport Receipt for my payment again.

It occurred on: 04/09/2021

Please help me to get refund for the 2nd additional baggage that I paid again at the Airport.

AirIndia to refund for the 2nd additional baggage £131 GBP that I paid again at the London Heathrow Airport counter for which the receipt is attached.

My husband Capt Awanish Pratap Rao had his air india flight AI 9836 from Pathankot to Delhi on 2nd Sept 2021 at 15:25. The booking reference no is Z7K1J. The ticket ID is [protected]. His flight got delayed by 2 hours 15 mins. And revised timing was 5:40.
Since he had a connecting flight from Delhi to Mumbai on the very same day, he would have missed the flight because of this delay.

Hence he called Air india customer care and he was asked to cancel the ticket and refund will be issued regarding the same. But it's been more than 30 days and I haven't yet received the refund.

He called air india more than 10 times and they just put it on hold for long and won't tell the status of refund. We also sent an email for which they replied to fill the feeback form. The feedback form wasn't opening. We sent screenshot of the same to them but there is no reply from their side. We are not getting any response about the refund.

I bought a ticket (eTicket No:[protected] on Air India Flight, AI 142 from Paris to New Delhi on Monday, 12th of October, 2020 which I then cancelled on Wednesday, 14th of October, by calling your helpline. The flight was from Paris to New Delhi for the 16th of October, 2020.

I was informed by e-mail from '[protected]@airindia.in' that my refund had been processed on the 7th of December, 2020. But I never received the money back. I shared all my bank transaction details for December and January with them(and also with '[protected]@airindia.in') to prove that I didn't get the refund. I also got in touch with my bank who confirmed that there were no pending transactions on my credit card in either December, 2020 or January, 2021. All my e-mails to either '[protected]@airindia.in' or '[protected]@airindia.in' have gone unanswered. I have spoken to your helpline who keeps repeating that they are escalating the matter but so far, almost one year after, I still haven't received my refund. How long more do I need to wait to get my refund?

Ticketing Dept is not calling just to earn more money by charging additional charges. When asked for justification they are bluffing and end the call

Mera ticket ka date change karna her pichle 20days se me phone kar raha hu daily but na mera problem solve ho raha he aur na hi kuch sollution i m say to everyone plz don't book air india services its so bad process itna chota sa problem agar customer ka thik nahi nkar paayega toh kya karega ...
really i m so unhappy with air india saervices

Booked a flight on 14 May 2021 from Chicago to India on 25 Feb 2021

That flight got cancelled and never processed a refund on that.

I am waiting on this refund from past six months, Called number of times by staying in line for hours to talk with customer care but every time the customer representative ended my call by saying refund will be processed in 5 to 7 Business days.

Ticket numbers[protected]/34

and[protected]

I booked a flight for my parents on the 21st of March which I had to cancel on call. The agent promised me that I will receive a partial refund for my order.

Since then it has been 6 months and after multiple followups I still haven't received my refund. They claim that the refund has been processed on the 10th of April 2021 but, on one of the calls, their own escalation team member mentioned that the refund is still pending with their refunds team.

He promised a callback in 3 days and a refund in 7 days but none of it happened. I have written to the Chief Vigilance Officer as well but haven't received a response

The ticket details are given below

PNR - J8CRX
Ticket numbers[protected] and[protected]

Support tickets raised on call - 1165524, 11655133 & 11654950. Ticket statuses are currently escalated

Feedback ticket status - Ref No. WB-DBLR[protected]

Air India cancelled my ticket due to covid-19 and I requested for a full refund of my tickets but it has been more than a year that I am waiting for the same .
I am trying call there customer care no. But could not reach them . Once I managed to talk to them and they said it has been processed but still I have not got any refund .
My £1000 are stuck with air India with us really financially depressing for me .
Please help me with the problem above .
Thanks

I have booked a flight ticket for my mother to visit my brother in australia, she was spossed to fly on 07th of april 2020 but due to covid 19 spread all over the world all the countries closed their respective borders due to which she unable to complete the journey and now we are continously contacting the air india customer care since last 6 months for the refund but we haven't received any proper reply from their end also from last two months they are saying we have refunded your money but after 2 months also my account wasn't credited so i requesting you to please help me in this matter. Below are the flight details :

passenger name : mrs. Lakhwinder kaur malhi
e-ticket no. :[protected]
journey date : 07th april 2020
(from delhi, india to sydney, australia)
flight no. : ai - 302
booking reference : ys3xq
date of booking : 11th march 2020
ticket amount : inr 39997/-

Air India flight AI 9805 on[protected] from Delhi to kullu was cancelled. Refund for my travel is not being issued by air india. Letter by air india manager indicating full refund and flight cancellation status is attached.

Dear Sir/Ma'am
The refund for the flight cancellation by the Airlines has not been processed or received. The flight was scheduled for May 10, 2021 which was cancelled but never received the refund. Many attempts have been made via e-mail and customer care service but to no avail. I have been told the same thing since last 2 months that the refund is being processed. But neither have I received any refund nor have I received any assurance that I will be receiving the same. Kindly help with this matter.

Please include the ticket while in consideration to avoid confusion as I am representing my sibling, in whose name the ticket is booked.
Thank You

Dear Sir/Ma'am
The refund for the flight cancellation by the Airlines has not been processed or received. The flight was scheduled for May 10, 2021 which was cancelled but never received the refund. Many attempts have been made via e-mail and customer care service but to no avail. I have been told the same thing since last 2 months that the refund is being processed. But neither have I received any refund nor have I received any assurance that I will be receiving the same. Kindly help with this matter.
Thank You

I have booked my ticket through online for 7th july from Jaipur to Dubai but due to covid restriction and travel banned from India to UAE, flight got cancelled and i have requeste from my ticket refund back but till now its been three month and following up with Air india so many times but not get my refund yet

flight details as below

Eticket # Passenger Name
[protected] MS BATUL BATUL
[protected] MRS FATEMA BOHRA
[protected] MSTR BURHANUDDIN KAPDAWALA
[protected] MR YUSUF ALI KAPDAWALA


Booking Reference H9YGS

Dear Sir/madam,

Myself Charnjeet Singh, and I have travelled on 25th Sept. 2021 from India to Maldives with work permit through Air India flight PNR JG91S associated ticket number[protected].

The above ticket has been purchased by my company Ooredoo Maldives Ltd. on 20th Sept. 2021. Allowed check-in baggage with this ticket was one pcs 20 kg and cabin one pcs 7kg.

On 21st Sept. 2021. at 11.36 am I called on your customer care no. [protected] for to book/add check-in baggage. She asked me for my ticket no. and then she took time and told me yes you are eligible that you can pay in advance for extra check-in baggage in terms of per kg or in extra baggage. The same I have paid 5900/ INR in advance online at your site portal by select one pcs excess baggage. Receipt and ticket attached.

But when I traveled on 25th September with scheduled time accordingly, I have faced a huge harassment on the Airport by your team at boarding pass counter F with my excess one check in baggage. Your representative denied to accept the receipts of 5900/ INR which was generated at your site and said that you are not illegible to carry the excess one check in baggage for which I have paid in advance to your company portal.

Then I moved to your office help desk near gate 1. Here I’m again harassed as your helpdesk representative told me that there is some error and mistake in their system so this receipt is not valid, moreover there is no any other way except to pay additional 36270/ INR for my excess baggage by per kg weight. I’m shocked that suddenly how I can pay such amount at this situation.

That was totally harassment to me by yours staff. Just imagine the situation while you travel alone internationally and staff of the airlines not listen where there an issue in their own system. And I have moved here and there on the time of boarding pass check-in with my luggage on airport.

On this panic situation at that time I have arranged the money within my family circle to sudden payment of 36270/- As there was no way out left by your staff at that time.
Kindly go through my situation while I travelled through my own country Airlines and it have an error with their own system and nobody listening. Really it was very bad experience ever as I have travelled a lot with other countries airline.

My request you to please refund my all charges I have paid i.e. 5900+36270 = 42170/- to your airline as there was not my mistake it was your system Air India faults.

Thanks and Regards,

Charnjeet Singh
+[protected]
+91 [protected]
Charnjeet.[protected]@ooredoo.mv
[protected]@gmail.com

Air India cancelled my flight 24 hrs hrs before the departure and its been 6 months and i have note recieved the refund yet. After calling the airline i was informed that the flight was opreational and on time. Where as i have emails by air india saying that the flight was cancelled and now the airindia customer service are asking me to contact the respective airport when i call the airport no one is answering the callls. There is no proper guidance by the airlines. They just cut the call on the face.
I had booked this through gogoibibo and the goibibo people are just telling me it will take 6 months for the refund now the 6 months are done but now they are saying it will take another 120 days for the refund.
Please help me here.

date of flight 28th march Port Blair to chennai
Booking ID - GOFLDMTAND115EE[protected]
PNR - HHBPR
Eticket number- 098-[protected]

Hello

My name is Sanju Gulati. I booked a ticket for Air india from Toronto to New delhi for September cancelled my flight twice and now when I want to cancel it customer care agents never pick calls and it cuts automatically after 2 hours wait. Please assist as I have flight coming in 2 days ( October 4, 2021)
BOOKING referenceno is Z620R

Hi Air India,
I have been following for months for refund at this age of retirement and no one is responding.Being a central government retired employee, i feel helpless for my refund.If i do not receive response on my email i will lodge a formal complaint to GOI

Passenger Name # Eticket #
MR ANEELKUMAR KESHAV AIGAL[protected]
MRS HEMA ANEELKUMAR AIGAL[protected]

My 8 am flight AI 560 to Hyderabad has still not left delhi as I am writing this mail at 10.45 am…
I was going for a very important business meeting today which was scheduled for 12 noon which is why I took the early morning flight getting up at the crack of dawn.
Now my meeting is canceled as my associates are leaving Hyderabad today.
Next 2 days are holidays and my whole business has suffered and this trip is not only worthless but also has given me a great loss in my business.
I will need full compensation of this return flight both ways and penalty for my business loss.
Awaiting your feedback
Neeta Monga
Seat no. 13C

Ticket cancelled but no refund from airlines
refund number- [protected]
pnr number- p4kgwg
reference number- yot3l