Air India Complaints & Reviews

We were scheduled to fly on 1st April 2020 from Frankfurt to Kathmandu via New Delhi. We had two different tickets within the family. Due to covid the flights got cancelled. We waited for a while because we thought we could fly later. But then the Indian variant came. We were not able to fly with Air India at all. So, we requested for refund on 3rd March for the first ticekt and the on 17th April for the second ticket. We are still waiting for the refund. Each time they say something like this

Your refund request for ticket number---[protected] [protected] [protected]-- has been noted.
The refund proceeds will be credited in cardholder account in 2-3 WEEKS.
We are facing a back log of refund requests and we appreciate your patience in this regard.

Thank you for your understanding and support.

Warm regards
ECOMMERCE/KK

We have not received an money yet! Would appreciate some help.

Dear Sir/Madam,

On 22 September 2021, I tried to purchase a LTC Air ticket from your website (Air India), using my Credit Card . The journey detail is: GOA to Kolkata (on 13th Oct, 2021) and KOLKATA to GOA (on 31st Oct, 2021). The money has been deducted from the credit card and the ticket is not issue. The website says” THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly”. The amount is Rs 44440/-.

I wonder how Air India has done the transaction without sending a ticket or notification. I hereby request from you to refund the amounts which you have charged without providing a service (Air tickets).

Thanking You in Advance

Sourav Mandal

Booked ticket 3 nos from riyadh to kochi teturn on 2020, airline cancel flight due to covid.
Applied for refund still not received payment

I applied for refund for ticket number[protected] through IRCTC (as ticket was booked through IRCTC) and the flight number AI-610 BLR-BOM (19:10, 15-Mar-2020) was cancelled due to Covid-19 restrictions. At that time, I contacted Air India office and they reserved the money in the same PNR number.
But the situations didn't improve and in April 2021, I contacted Air India about the validity of the ticket and they informed me that the ticket money is valid till Dec 2021. They also told me that I can choose the option to cancel the ticket for full refund. After confirming 2-3 times, I applied for refund and now I got to know that airlines has levied the cancellation charges of Rs 4177 on my ticket. What is this???

I want my full refund.

This is to inform you that I tried to book a ticket for two passengers through Air India website on 17/04/2021 at around 9:30p.m. for travelling from Guwahati to Imphal with Air India fight no AI-889 and travelling date is 18/04/2021.However, after the completion of the payment it failed to generate the ticket though the amount of Rs.6078/- has been deducted from the account. Since, we do not have the facility to visit any Air india office at that very moment, I tried to contact the customer service to enquire about it for an hour but failed, later at around 10:30np.m we book 2 different tickets for the same passengers in the same flight AI-889 through Flipkart as it is very urgent for us and cannot wait further for the customer care to pick up my call . Next day at around 8:00 a.m I contacted the customer care and advised me to write to [protected]@airindia.in for the refund process. Accordingly, I write to [protected]@airindia.in and wait for their reply but even after waiting for 3 working days I failed to receive any confirmation mail so I went to Air India Office situated at Bapupara Imphal Manipur. There, they provide me two tickets that failed to generate at the time of booking on 17/04/2021 and advise me to write to ecommerce attaching all the tickets including those that has been used in travelling. As per their advise, I am attaching herewith all the four tickets and mark as ticket 1, 2 3 and 4 in the attachment for your ready reference. Tickets 1 and 2 are provided from the Air India office that fail to generate at the time of booking and asking for the refund whereas 3 and 4 are tickets books through flipkart which has been used. In the light of that kindly make the necessary arrangement to refund the amount of Rs.6078/- as early as possible.

This is the mail that I have forwarded to
[protected]@airindia.in on 23th April 2021 as per the advice from the staff of Air India whos office is located at Bapupara Imphal Manipur. However till today I have not received any reply from the Air India.

I submitted the cancellation request on April 23rd 2021 for my airline ticket from Toronto-Hyderabdad. However, it has been more than 5 months and the airline did not process my refund.

The call center is not responsive. It takes 1 hour to get to an agent and everytime the agent says that the request will be processes in 5 business days but nothing happens. I am really frustrated with the airline and i am requesting my refunds to be processed quickly.

I had booked a flight from AUH to CCJ on 12th sep 2021, but i had to cancel long back due to Covid restrictions. But now its morethan 2 Months i haven't received my refund. Booking PNR J30W6
Everytime i Check, tgey say its processed.
Since then it has past one month.

As per Air India rules and regulations on flight cancellation, we supposed to get money refund on below 2 requests. I am still waiting for the response from them.

===========================
FIRST REFUND REQUEST
===========================
Case #10368973
eTicket:[protected]
Booking Reference: HRKN4
Passenger Name: MRS PUSHPABEN DHIRAJLAL SANGHAVI
Contact Number:[protected]
Email Id: [protected]@gmail.com

===========================
SECOND REFUND REQUEST
===========================
Case #11967448
eTicket:[protected],[protected]
Booking Reference: H8CLP
Passenger Name(s): MS ELLI JIGNESH SANGHAVI, MR SHLOK DHAVAL SHAH
Contact Number:[protected] /[protected]
Email Id: [protected]@gmail.com / [protected]@gmail.com

This is regarding my ticket number[protected]. Air India customer care says refund is already initiated in the month of May 2021 however till date I await the credit of funds. Even after multiple reminders there is no action from Air India.

Air India has not provided me the refund that I am eligible on cancellation of my ticket from london to delhi for 23rd March 2021, which I cancelled and the refund of Rs. 46574 is due for last 6 months.
Ticket PNR YM5S5
E ticket no. 098-[protected]
passenger name Tejaswini Chauhan

I have tried contacting Air India several times but I have not received any help on this matter from them.

I had to cancel and make my tickets open due to medical emergency, and now when I am ready to rebook the tickets it is real pain in the butt as I am not able to reach anyone who can help. I have called multiple times and after hours of hold time they transfer me to ticketing department. Many times the call drops after waiting for several minutes to hours. A couple of times when I was able to get in touch with ticketing department they got the rebooking details and informed me they would call back, which never happened. I am stuck with this pathetic airline. Man why in the world is this airline allowed to operate...

I had a flight booking for 23rd June 2020. Company says that they have processed the refund but I didn't received it yet.
Flight number 098-[protected]

I had booked my ticket from Toronto to Ahmedabad for Tavel journey on 1st of May 2021.

As Covid was at peak at that time and international flights got canceled, I reached out to Airindia customer service and they said they will cancel my existing booking and will keep the ticket open so I can rebook it anytime by November.

Since Sept 10th I am trying to reach Air India who has 2 steps of call execution . On 1st step they take all information and says they they are transferring the call to e-Ticketing department and they will issue ticket. This never happens the calls gets disconnected abruptly or never gets transferred. The 1st line of agents os denying direct call no.

We are internationally located and have no other access to Air India except their call Nos . I would like to lodge complaints against false promises and denial of service against AirIndia who is just refusing to refund or reissue my ticket

My ticket No is 098-[protected] Passenger Name : Rahul Raval

I have booked a flight on air india website from new delhi to paris on 29th july 2021.

It's been more than a month and numerous email been sent from my side but no response from their end.

Next i'll have to go to court.
Please help.

Air India contact online call--7318, 67, 1588

HI,

My flight from delhi to toronto on 8th septmber 2021 was cancelled by airindia and as per their respresntative refund has already been initiated on 21st august 2021 . However, i have not rceived the amount in by bank account yet. Upon calling air india, no satisfactory response was given. please look into it urgently. Issue my refund ASAP.

My flight cancelled by the company Air India and they didn't send me refund it's been 4 months

I have tried calling air india for cancellation of my ticket they assured every day for cancellation but still today Customer executive says ticket not cancelled.

This is in reference of open air tickets numbered[protected] and[protected]. We were supposed to travel on 9th May 2021 from Guwahati to Delhi but due to inevitable situations because of COVID 19 and closure of Meghalaya Tourism, we couldn't travel on the scheduled dates. We have re-planned our trip in October and want to reschedule our flight tickets on 16th October 2021 from Guwahati to Delhi as discussed with your executive in May. We are trying for 12 hours to connect with you and reschedule our flight tickets and are ready to pay the delta amount but in vain. Our calls get transferred for rescheduling but get disconnected automatically. Your services are highly unsatisfactory Air India. This is how you attend your customers. Now, you should call us and reschedule our tickets asap or else we will submit the same complaint in consumer forum and raise an RTI.

We are- Induben Mahitcha Female 72 and Asha Rathod Female 71- had purchased two tickets-PNR number H627W for Vadodara to Washington DC on 20/02/20 through Jayshri T credit card- Auth Code 73030 and paid Rs.154526.00 from Air India website directly. Our PM Narendra Modi had declared lockdown due to Covid 19 pandemic through his national telecast on 19th and 20th March 2020 following which we cancelled our journey scheduled on 19th April 2020.
For this we had requested to and informed Air India through email to [protected]@airindia.in well in advance on 23 March 2020, 07.44.16 IST
We tried many times to contact customer care number of Air India but could not be contacted. But we received confirmation reply from Air India that our email was acknowledged and further written to us that - ” under present circumstances it may take long time to close/refund your case.
So we keep patient till today !
We haven’t got refund from Air India so far and it is neither responding to our calls and emails.
Hence, we do not have any alternative except consumer redressal forum.
Please help us in getting the refund. We are old Sr citizen ladies from Gujarat
Yours Faithfully

Mrs Induben Rasiklal Mahitcha
Mrs Asha Lavji Rathod
Phone [protected]