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Updated: May 21, 2026
Complaints 3193
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Air India reviews & complaints page 57

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Niketa Agarwal
Jul 22, 2021
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Hi,
I had booked tickets for my mom dad and my brother to travel from Raipur-Kolkata on 20th July 2021. They all got RT PCR test done and my my mom got positive for Covid-19 and my dad and brother was negative. Hence immediately we all isolated ourselves as per govt guildlines. I immediately called the customer care and got the open tickets for them the PNR for Alka Agarwal is YVFV5
and Open ticket confirmation is 10903581. And the pnr for Gokul and Rishi Agarwal is HT118 and open ticket confirmation no 10906144.
I would like to reschedule the tickets for Gokul and Rishi Agarwal for 23rd July 2021

I was given city office number I called them and got a reply that there is no city office in Raipur hence I would have to write an email to [protected]@airindia.in I did but in reply I receive an automated email stating that I need to call customer care.. can anyone help??
Air India customer support has been notified about the posted complaint.
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    Niketa Agarwal
    Jul 22, 2021
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    Hi,
    I had booked tickets for my mom dad and my brother to travel from Raipur-Kolkata on 20th July 2021. They all got RT PCR test done and my my mom got positive for Covid-19 and my dad and brother was negative. Hence immediately we all isolated ourselves as per govt guildlines. I immediately called the customer care and got the open tickets for them the PNR for Alka Agarwal is YVFV5
    and Open ticket confirmation is 10903581. And the pnr for Gokul and Rishi Agarwal is HT118 and open ticket confirmation no 10906144.
    I would like to reschedule the tickets for Gokul and Rishi Agarwal for 23rd July 2021

    I called the city office no which I got from cus care they said that in Raipur there is no city office and asked me to mail to [protected]@airindia.in from which I got an automated reply stating that I need to call customer care..
    Air India customer support has been notified about the posted complaint.
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      Beena Raj
      from Bengaluru, Karnataka
      Jul 22, 2021
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      My flight to UK was cancelled by the airline in Jan 2021 and till date i have not received the refund. Its a huge amount involved and have been following up for the same from Feb 2021. The ticket was booked through Makemytrip
      Air India customer support has been notified about the posted complaint.
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        M
        manpreets574
        Jul 22, 2021
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        Address: Delhi
        Website: www.flyairindia.co.in

        I had received a message from mohit sharma ([protected]) mentioning that my job application has been accepted in air india in domestic airport.

        When i called to this number he told that he is a hr in air india, mumbai.
        After discussing about the job profile, he asked me to deposit an amount of 1, 400 as a security deposit, which is refundable.

        He gave his ac number, when asked why he is providing his personal ac number, he told that as he is a senior hr, so he will take care of further processing.

        After which i kept on calling him, he told that he will call me back but that didn't happen after this.

        ACCOUNT HOLDER NAME: FLY AIR INDIA
        A/C - [protected]
        IFSC CODE :HDFC0001129

        If this forum really works, please try to get me my money back.
        Request you to kindly take care of this. many thanks in advance.

        Thanks and regards,
        Yashi sinha
        Email id: [protected]@flyairindia.org
        Air India customer support has been notified about the posted complaint.
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          sanoj jose
          Jul 21, 2021
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          Address: Sanoj

          I have been following up with the agency [ EasymyTrip] for the last two months for the refund of my ticket. It is very sad that at this time of crisis you are holding my money for no reason. Blocking this lump sum money really matters to me. I have been following up with the travel agency [ Please refer my email chain with EasymyTrip since 1st May ] for the status of my refund and it's very clear that money was being held by Air India.

          I need immediate action from your end to get the money refunded quicky. i will expect a reply with a clear timeline for the refund of my money.
          Air India customer support has been notified about the posted complaint.
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            kittayya1204
            Jul 21, 2021
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            Address: Flat No.B3/717, Visakha Skyline Apartments, GITAM College Road, Yendada, Rushikonda Post,
            Website: www.airindia.in

            Due to rescheduling / cancellation of AIR INDIA flight twice, I was forced to travel by another airline at a higher fare. So I have raised a request for cancellation of the above ticket for full refund. Your Customer Care executive told that it will take 21 days from the date of cancellation to credit the proceeds to your account, from which you have paid for it. When I called after completion of 21 days, they asked me to wait another 10 days. Today, after more than a month, when I called Customer Care, they again told me that the cancellation process will take another 10 to 21 days from now onwards. It is very clear that how you people are harassing Air India passengers.
            Air India customer support has been notified about the posted complaint.
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              M
              Mukesh2bond
              Jul 20, 2021
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              I with my family was moving from patna to amritsar by flight no. 725 on 9th may 2021 according to guidelines issued by govt of Punjab. I and my family got antigen test with negative report. I was also ready for RAT at amritsar airport which was mentioned in guidelines of punjab govt and affidavit taken by this airlines
              but staffs of air india stopped us from boarding to flight. A legal action must be taken against staff of air india who were deputed at patna airport on 9th may 2021 for operating flight no. 725 for amritsar and also at earliest refund my ticket amount Rs. 13063 and fare between praygraj to patna of car 12000...
              Air India customer support has been notified about the posted complaint.
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                Mukesh2bond
                Jul 20, 2021
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                I was having antigen test report as per state guidelines inspite of that staffs of your airlines didn't let us boarding I lost my worth Rs 13063 and Rs 12000 around car fare of allahabad to patna
                Take action against staffs on that day 9 may who were operating air india flight 725 patna to amritsar at patna air port and refund my amount 25063 at earliest
                Air India customer support has been notified about the posted complaint.
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                  A
                  Anupama Deo
                  Jul 20, 2021
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                  It has been more than six months since the day I cancelled the ticket (Booking reference: HJLKB, Eticket #[protected], Flight number: AI 176) and was promised a full refund. There have been no replies to my emails, no answers to my phone calls.

                  The ticket was booked on 31 December 2021 and was cancelled within 24 hours. I cancelled the ticket via phone call to the air india customer care, who confirmed that there are no charges related to this cancellation and I am eligible for a full refund.

                  It is very inconvenient to wait for so long for the refund and to spend hours trying to contact Air India e-commerce and customer service. Please see to it that the refund is processed immediately.
                  Aug 3, 2021
                  Complaint marked as Resolved 
                  The company emailed me from their email id: [email protected]. I have received my refund from the company.
                  Air India customer support has been notified about the posted complaint.
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                    S
                    sumadnk
                    Jul 20, 2021
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                    Address: Air India Hyderabad
                    Website: www.airindia.in

                    In spite of several calls and emails i am yet to get the Refund against etcket to USA against Booking Ref JFCRO and CANCELLATION ID[protected]
                    Air India customer support has been notified about the posted complaint.
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                      sumadnk
                      Jul 20, 2021
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                      Address: Hyderabad
                      Website: airindia.in

                      I got a ticket number against the above. The CANCELLATION ID[protected]

                      In spite of several calls and emails to [protected]@airindia.in, I am yet to get the Refund
                      Air India customer support has been notified about the posted complaint.
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                        Swatinu
                        Jul 19, 2021
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                        Dear sir/mam,
                        I have cancelled ticket from hyderabad to bahrain on 26th may 2021 and 11th june 2021because of travel ban.. But till now i have not received my refund.

                        Booking Reference No : Y5T8G and J4LJV
                        Air India customer support has been notified about the posted complaint.
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                          Swatinu
                          Jul 19, 2021
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                          Dear sir/mam,
                          I have cancelled ticket from hyderabad to bahrain on 26th may 2021 because of travel ban.. But till now i have not received my refund.
                          Air India customer support has been notified about the posted complaint.
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                            surender0828
                            Jul 19, 2021
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                            Dear sir I had booked a flight from goa to Chennai via Hyderabad date of traveling was 9th June 2021 which was cancelled by air india PNR no JLFK2, Transaction ID- [protected] it's been more than one month I have not received my money back.
                            I just want to know when will I will receive my money back and whether air India will pay interest for holding my money to me.
                            Air India customer support has been notified about the posted complaint.
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                              Sudesh Agarwal
                              Jul 18, 2021
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                              Address: 181,saraswati vihar, rohta, road meerut

                              A flight from delhi to raipur was cancelled by air india on 06 june 2021. PNR no H7YDH. The amount against cancelled tickets is not refunded till now. Complained three to four times on cust care but not answered satisfa torily.
                              Air India customer support has been notified about the posted complaint.
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                                KunalsWorld
                                Jul 17, 2021
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                                I cancelled my Air India ticket on 28 March. I was informed I will get the refund within 21 days.
                                It’s been more than 40 days and still the refund has not been credited to my bank account. I am being told waiting for more 10 days, wait for more 3 weeks etc.
                                Now they saying my money was transferred on 10June. But there is no amount refunded in my credit card. I am being charged every month by my credit card company. The total amount was 42, 939. I am being charged by credit card plus they keep mentally harassing me by not giving the right information.
                                Air India customer support has been notified about the posted complaint.
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                                  Sasank Aluri
                                  Jul 17, 2021
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                                  Hi,

                                  I have recently traveled to Dublin, Ireland from Hyderabad, India Using Airindia along with Lufthansa. My issue was I have bought excess baggage for the whole trip from Hyderabad to Dublin in the Airindia Counter Hyderabad. When I reached to board Lufthansa in Mumbai I came to know that my PNR was not updated to Lufthansa and also you have charged the wrong amount. I have again paid another amount to Lufthansa in order to onboard my journey. I have contacted the higher authorities of AirIndia in Mumbai they said there is a mistake on Airindia side and the amount will be refunded asap.
                                  Air India customer support has been notified about the posted complaint.
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                                  Hi I faxed same issue travelling from telaviv to India
                                  Kindly provide me any of details how to contact and get refund I tried various of contacting customer care but I didn’t receive reply from airindia

                                  I booked excess baggage which is not reflecting in my pnr but money got deducted it’s being a month
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                                    joe biden
                                    Jul 16, 2021
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                                    My ticket #[protected]. I paid Rs. 10540 direct to air india. I cancelled booking. Air India gave credit for my booking amount but did not refund my special seat booking amount Rs, 10540. I provided all information to ecommerce dept. and [protected]@air india.com. Nobody care for my refund. I am struggling since 90 days.
                                    Air India customer support has been notified about the posted complaint.
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                                      Suryanarayana M H
                                      Jul 15, 2021
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                                      Address: KOMARLA BRIGADE RESIDENCY, UTTARAHALLI MAIN ROAD

                                      Air India refused to credit reward points because my name as spelt out in my ticket booking does not match with that in my profile / passport.
                                      I have submitted an affidavit stating that my name is spelt differently in my matriculation certificate and other degree certificates.
                                      Air India customer support has been notified about the posted complaint.
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                                        Ashraf7645
                                        Jul 15, 2021
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                                        Address: Surahi khurd, Saraimeer

                                        Please sir refund my money I am cancled flight ticket on[protected] but notyet found refund.
                                        Air India customer support has been notified about the posted complaint.
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