Air India Complaints & Reviews

It has been more than six months since the day I cancelled the ticket (Booking reference: HJLKB, Eticket #[protected], Flight number: AI 176) and was promised a full refund. There have been no replies to my emails, no answers to my phone calls.

The ticket was booked on 31 December 2021 and was cancelled within 24 hours. I cancelled the ticket via phone call to the air india customer care, who confirmed that there are no charges related to this cancellation and I am eligible for a full refund.

It is very inconvenient to wait for so long for the refund and to spend hours trying to contact Air India e-commerce and customer service. Please see to it that the refund is processed immediately.

In spite of several calls and emails i am yet to get the Refund against etcket to USA against Booking Ref JFCRO and CANCELLATION ID[protected]

I got a ticket number against the above. The CANCELLATION ID[protected]

In spite of several calls and emails to [protected]@airindia.in, I am yet to get the Refund

Dear sir/mam,
I have cancelled ticket from hyderabad to bahrain on 26th may 2021 and 11th june 2021because of travel ban.. But till now i have not received my refund.

Booking Reference No : Y5T8G and J4LJV

Dear sir/mam,
I have cancelled ticket from hyderabad to bahrain on 26th may 2021 because of travel ban.. But till now i have not received my refund.

Dear sir I had booked a flight from goa to Chennai via Hyderabad date of traveling was 9th June 2021 which was cancelled by air india PNR no JLFK2, Transaction ID- [protected] it's been more than one month I have not received my money back.
I just want to know when will I will receive my money back and whether air India will pay interest for holding my money to me.

A flight from delhi to raipur was cancelled by air india on 06 june 2021. PNR no H7YDH. The amount against cancelled tickets is not refunded till now. Complained three to four times on cust care but not answered satisfa torily.

I cancelled my Air India ticket on 28 March. I was informed I will get the refund within 21 days.
It’s been more than 40 days and still the refund has not been credited to my bank account. I am being told waiting for more 10 days, wait for more 3 weeks etc.
Now they saying my money was transferred on 10June. But there is no amount refunded in my credit card. I am being charged every month by my credit card company. The total amount was 42, 939. I am being charged by credit card plus they keep mentally harassing me by not giving the right information.

Hi,

I have recently traveled to Dublin, Ireland from Hyderabad, India Using Airindia along with Lufthansa. My issue was I have bought excess baggage for the whole trip from Hyderabad to Dublin in the Airindia Counter Hyderabad. When I reached to board Lufthansa in Mumbai I came to know that my PNR was not updated to Lufthansa and also you have charged the wrong amount. I have again paid another amount to Lufthansa in order to onboard my journey. I have contacted the higher authorities of AirIndia in Mumbai they said there is a mistake on Airindia side and the amount will be refunded asap.

My ticket #[protected]. I paid Rs. 10540 direct to air india. I cancelled booking. Air India gave credit for my booking amount but did not refund my special seat booking amount Rs, 10540. I provided all information to ecommerce dept. and [protected]@air india.com. Nobody care for my refund. I am struggling since 90 days.

Air India refused to credit reward points because my name as spelt out in my ticket booking does not match with that in my profile / passport.
I have submitted an affidavit stating that my name is spelt differently in my matriculation certificate and other degree certificates.

Please sir refund my money I am cancled flight ticket on[protected] but notyet found refund.

Airlines: AirIndia
Eticket No.[protected]
Passengers: Sreevidya Bangalore Umesh + 1 Infant

Round Trip Frankfurt (FRA) to Bengaluru (BLR)
AI 182 / AI 181

Travel Dates: 14.May.2021 to 03.Jun.2021

Booking made on AI website.
Cancellation done on Telephone by calling the AI Germany Service number [protected] on 3.May.2021 .

Cancellation Reason: Surge in Covid cases in India

AI had made announcement on AI website that cancellation fees are waived for my flight dates and full refund will be given.

No refund is made till date despite several emails (to [protected]@airindia.in) and phone calls. No response whatsoever.

I am dealing 3 different flight cancellation trips with Air India for different dates. I suppose to take connecting International flight, I cannot wait to book other flight from other location. (details are below).

By this way, I ended up with 3 cancellation of flights in few days. Send several refund requesting emails with reminder to [protected]@airindia.in. No response at all.

Called Air India service desk. I can say, useless service. Call and repeat the whole story again and again to new receiver. Raise a ticket. Replay saying Air India will call back. Noting has happened. 3 months now.

As an Indian, Air India is our identity airline to represent Internationally. Such experience and slow services is not a good example for ourselves and for nation.

Trip1:
Planned date of travel - 24.04.2021 (Rajkot to Mumbai) - AI656
Date of booking - 11.04.2021
Flight was cancelled by passenger
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Trip2:
Planned date of travel - 24.04.2021 (Bhavanager to Mumbai) - AI9652
Date of booking - 20.04.2021
Flight was cancelled by Airlines due to Technical Reason
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Trip3:
Planned ate of travel - 24.04.2021 (Diu to Mumbai) - AI9624
Date of booking - 22.04.2021
Flight was cancelled due to Covid situation by Airline
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Looking forward to hear.

Regards,

Dear Sir, Due to pandamic ( Covid 19) my family Airticket been cancelled by the Airindia, After 1 year, Till the refund os not reached me

There is no response form them too

I am trying to reschedule my flight of AIR INDIA, but in spite of contacting the costumer care for 16-17 times for the last 4 days and waiting for 1 hour each call, my request for rescheduling is not processed. All they do is to let me wait for around an hour and then disconnect the call in between.
Through this forum I request AIR INDIA to address my issue and resolve it as soon as possible.

Dear Team,

On 13th July I tried to reschedule my flight from Bhubaneswar to Mumbai for 2nd August 2021 through my open e ticket. Customer service team assured that they have scheduled the ticket for the above mentioned date and I will get mail confirmation with PNR details within 24 hours, however I didn't receive any mail confirmation.

I tried to reach out to customer service team on 14th July, but I was surprised to know that it was not scheduled on 2nd August 2021. I have recorded the entire conversation and can share as proof.

This is pathetic customer experience.

Sir I have booked tickets from Goa to Mumbai on 13 Apr 21 two passegers DD WAGHMARE and dk Mishra but system booked same passegers twice.which truble in travelling.and I m trying to cancel one ticket but system not accepting.
Rather than how system can book same personal booking twice in same flight with same mobile number and email id.
So kindly consider my request to canellation my one ticket which booked twice by same passegers name in same flight to avoide economical hardship to individual.
Thanks & Regards
Please cancel my ticket no[protected] pnr Y26PL and give refund. thanks
Cancellation case i.d. no 08959583

Passenger Aarushi Mathur
Date of Travel 14/05/2021
Journey Bombay to Newark
Class Executive
Refund Required Rs 297267/=
Status
Flight cancelled by Airlines.
Refund agreed by Air India BUT Refund not given
Booked by Sunil Mathur
As per Supreme Court guideline refund must be given within 21 days of cancellation same not adhered by Air India

Hi Team,

ticket number[protected]
I have not received my refund yet. I checked the status and it shows "Under process". As you have mentioned the refund amount will be credited in 4 weeks. I called air India support and they are mentioning that refund is made. Could you please verify and let me know. Please consider and refund it as it's a huge amount and I would like to have the trust in my future bookings.

Reference No: MD-IDEL[protected]
Feedback 1
Feedback Type: Feedback
Category: Online Tickets booked on Air India Website and Air India Mobile App
SubCategory: Refund of Cancelled Booking
Location: Delhi

Creation Date: 25 Mar 2021
Current Status: Under Process
Last Updated On: 25 Mar 2021