Air India Complaints & Reviews

My name is Thaaraga Deeban Ilamparithi. My PNR number is J7XW6. I have booked the flight from Bengaluru to Frankfurt on 08.07.2021 at 4:00 AM. Flight AI181. There is no prior information via email or phone regarding the reschedule or cancellation of the flight. After I informed the AirIndia staffs, I received the e-mail on 08.07.2021 at 01:18 AM. My place of departure is Chennai and I have to wait for one more day inside the airport to catch my next flight from Delhi. I am very disappointed with the AirIndia Service and Air India will not be my first priority anymore.

Respected sir.

On 04 th June I had booked two tickets number[protected]/17 from Delhi to Lucknow and initially the time of flight was 13.00 to 14 .00 but later I had a received a mail of reshule it on same date but time was 7.05 . Since my son exam had postponed so I made a request through your call center to hold it and they did the same and assured me whenever you plan your journey they will issue the ticket of same date .

I have a very pathetic experience when I made a call to yours Guru Gram call center I called them number of times after a hourly hold they are not book my tickets and told that in this regard I will receive a call which not happen as yet

I hope you will provide necessary assistance
Regards
Umesh Chander
[protected]
[protected]

The flight was on Tuesday 29th June Bhubaneswar to Mumbai, Mumbai to Delhi, Delhi to Bahrain. within 3 layovers halting more than 32 hrs. I have done my test on Monday My RT-PCR test report was valid only for 48 hrs. when I was at Mumbai airport they boarding my all laugage and said everything is ok. once I reached Delhi my flight was at 11 pm but Airline people inform me that I cant travel at 10 pm. how someone can do a test while traveling. I have done Monday report comes on Tuesday.

your service makes me bear to 50k and almost lost the job during this pandemic. I want my whole ticket fees to be refunded. otherwise, I forcefully take action legally.

Air india had to refund for my tickets with numbers as below which was booked for aug 30th 2020 . It’s almost an year and they say it’s already refunded.
[protected]//[protected]

Air india haven’t shared which bank it was refunded, no transaction details and no nothing. I have provided the bank statement with no refund transactions and still no response. I am doing everything to sue and take strict action.

Air India has been ignoring my emails and ticket reference. My tickets were never refunded due to Covid 19 lockdown cancellation done by the country. I am out 2k and they no intention of paying customers back

Air India cancelled our 6 flight tickets from Frankfurt to Delhi due to Covid last year July. Since then we have been unable to receive our refund and we have been passed from pillar to post.
We have contacted various customer services desks and emailed multiple times. What else can we do?
I believe there is a court order in place which places Air India under obligation to refund cancelled flights. Do I need to go to lawyers to enforce this ?
We are not talking small money - its over 4000 USD of costs which they are sitting on.

Ref. booking PNR [protected]

Please note I am really disappointed with your services for refund. Since I Booked the Ticket Number[protected] /19 /18 /17 i haven't received the Refund which has been booked on 15 Feb 2020, call center team its mentioned as refunded on 16 March 2021. But the amount is not reverse in my credit card. I have checked with my Bank and its confirmed that the amount is not reversed

Today I told Air India Call Centre Team( Sujata) to connect to the Escalation Department. I had a word with Amrit ( Escalation Team) As per him there was some system error due to which amount was not refunded. . And he Admitted that the amount will be refunded in 4 to 5 working days by the refund department.

Waiting for your reply at the earliest, Hoping it will be refunded in 4 to 5 working days.

Refund Application No [protected] has been made by GOIBIBO, thru which we had done my booking. This Refund application was made in Feb 2021.

Payment is still not done for cancellation done in March 2020.

Details of My Correspondence with GOIBIBO is as below:

1. I Nivedita Rajendra Sukthankar booked a round trip ticket of Air India from Mumbai to Newark and return, thru GOIBIBO in June 2019.

Booking ID: TUANP1C90 PNR: JC1Y4

E Tkt No:[protected]

AI 191 from Mumbai to Newark on 15.11.2019- I travelled on this date.
AI 144 from Newark to Mumbai on 5.05.2020* This was pending.

2. *On 9.03.2020 I rescheduled my return journey thru GOIBIBO, by paying additional money for travel on 4.04.2020 thru AI 144, with following details.

PNR: JC1Y4 E Tkt No :[protected],[protected]

AI 144 from Newark to Mumbai for 04.04.2020 This ticket was not used.

3. Due to covid situation i had to prepone above flight on 04.04.2020 to 17.03.2020. but when i contacted GOIBIBO on 16.03.2020. They replied that since you have booked preferred seat thru air lines, we are unable to do it. Hence I had to buy New Ticket thru GOIBIBO for my return journey on 17.03.2020 fro Newark to Mumbai, . I bought it again .

Subsequently due to covid all flights were cancelled. I tried to contact GOIBIBO thru their Toll free numbers, which were initially non responsive till may end.

Later when i tried on several ocassions, to contact goibibo thru toll free number, which went futile.

I also made several emails on their [protected]@goibibo.com, without any result.
Due to covid situation also contacting airline may not be useful.

I request you guide me to resole my refund issue from GOIBIBO or Airline. I am attaching my original ticket, with my rescheduled ticket for return journey(which was not used.
Since i did not got any response, i had complained to National consumer Helpline with complaint No 2501191 dt 13.01.2021.
Hoping for your favourable reply. I am attaching all tickets for your reference.

Journey completed 15.11.2019 from MUM to EWR
Return on 17.03.2020 AI144 from EWR to Mum. Tkt of return journey of original tkt unutilised.

Regards

Nivedita R Sukthankar
[protected]

Their Reply after severe follow up is as below:

Dear Nivedita,

We have understood your concern well, as checked status of ticket number[protected] we found that we have already done everything in our capacity and applied for your refund with airline against refund application(RA) number "[protected]" but refund is yet to receive.

Airline generally takes 60-90 working days to approve RA however due to high number of refund and rescheduling request with airline they may take more time than expected but there is no need to follow up for refund as we will automatically process it a soon as RA is approved and refund is settled in our account.

Regards,
Rohit Bhardwaj
Goibibo

This is regarding the ticket I booked from DXB to COK for the travel date July 7, 2020. Booking ref# Y9Q2F

I have not still received the refund for this ticket as flight was cancelled on this date due to lockdown. I have already called customer care and they have cancelled the ticket.

Below are the ticket details.
• E-Ticket number starting with 098 (13 digits)
• Passenger's Last and First Name

[protected] First name: Aswathy Last name: Babu
[protected] First name: Gautam Last name: Praveen
[protected] First name : Siddhartha Last name: Praveen

• Flight Number
AI934 - DXB to COK
• Date of travel
07- July-2020

Thanks

I have to cancel the second leg of Journey from Delhi to Washington DC
due to Pandemic situation.

Below are the ticket details for refund -

Eticket #
MRS BABITA JAIN[protected]
MR RAKESH JAIN[protected]

The ticket cancellation was processed through customer care.

Please process the refund using the same payment method used for ticketing.

We have written number of mails to :[protected]@airindia.in but no refund received.
I have not received any refund till date.

Please help me to get the refund at the earliest.

Sir my flight was cancelled by air india and their customer care rep told me that I'm eligible for full refund on ticket cancellation. I cancelled my ticket but I received 1/10 amount only. Please help sir I am a army person

I have booked a ticket from Agartala to Delhi for 6th of June 2021 and PNR Number allotted Y6KMB but flight has been cancelled Air India and rebooked on 7th June 2021without giving any information about rebooking of ticket.. I can't travel on 7th June
Passenger Detail:-
1. Anuj Kumar Sharma Ticket No[protected]

2. Parul Sharma Ticket No[protected]

3. Prachi Sharma Ticket No[protected]

4. Priyanshu Sharma Ticket No[protected]

5. Tisha Sharma Ticket No[protected]

In this regard I call Air India on 03 June 2021 and also sent a mail to [protected]@airindia.in for cancellation of ticket and refund amount to the bank. As confirmed by Air India Customer Executive that within 21 days amount will be refunded but still no process or info share with me by Air India. I again call Customer care Mr Rashid on 25 June 2021 and he assured me for refund of amount within 5 days. No refund still done by air India.

Anuj Kumar Sharma
Mobile No [protected]
Email Id- [protected]@gmail.com

PNR- JSB7V
Flight details- Raipur to Dimapur
Passanger Name- Domeshvar Kumar
E-ticket number[protected]
Udchalo trip ID- 8879760

It's been more than 2 months, I have still not received the cancelation amount of Rs. 1, 45, 581 for the ticket booked with Air India. Due to flight suspension from India to Canada, my flight was cancelled and I was promised a full refund.

Every time I call the customer care they say wait for a week and you will definitely receive the refund. The company's policy of 21 days for refund doesn't hold any value. I have lost the trust from this airline. Seems like there is no one to question them and they are taking customer's money for granted.

Below are my ticket details for which I am still waiting for the refund

Intended Travel Date: 29th April 2021
PNR #: HTL8G
Eticket #:[protected]
Refund Amount: Rs. 145, 581

After 60 days of following up against the ID [protected], refund not being made by the air line, air India.

Seems to very ridiculous, at the same time how can we trust air India !!!

Dear Air India Team,

This is further with reference to " Non issuance of Refund" for an attempted ticket booking done on 19th March 2021 @ 21:30 hrs IST. The ticket was not issued but the amount of INR 65, 158/- has been debited from the account. PFB the details of the transaction below.

1. PNR No. HR9D9
2. Transaction Id :S55263385
3. Transaction Date : 19 Mar 2021. 9.30 PM.
4. Transaction Type : Net Banking

The above transaction was successful and the same has been verified by the bank. Pl find account details for your reference.
Name: Sebastian T A
Federal Bank, Girinagar, Cochin
Account No.[protected]
IFSC: FDRL 0001058

There have been multiple follow ups in this regard since March'21 but the amount has still not been credited to the said account. Kindly look into the matter and do the needful at the earliest. We expect a swift responsive action in this regard from your end.

If the transaction has been processed from your end please share a Ref.ID for the same or if you need any further information wrto the transaction done from our end please feel free to reach out to us on the below mentioned contact nos.

1. Angitha Sebastian : (91) - [protected]
2. Sachin : (91) - [protected].

Thank You
Sachin

I booked my tickets via air India website, due to certain reasons I had to cancel the tickets. I cancelled the tickets on Apr 27th and its been 2 months and yet to receive my refunds. I have contacted the customer care atleast 5 times trying to follow up but always ended up with no answer.

Ticket No.[protected]

Harishkumar
+[protected]

Respected authority

transaction ID- 0986G143959PR
as per the above transaction ID provided from AIR INDIA call center also provide information that AIR INDIA made a refund 16 day ago but till today I didn't get the refund amount yet. besides that nobody provides me information which I need as per below
1-what is the refund amount?
2-on which date you made a refund?

I'm requesting air india to provide me this information ASAP

I already made lots of complaints about this question but also I didn't get a single reply from Air India so I'm providing the CASE ID below to prove my points.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Thank you

Respected authority

transaction ID- 0986G143959PR
as per the above transaction ID provided from AIR INDIA call center also provide information that AIR INDIA made a refund 16 day ago but till today I didn't get the refund amount yet. besides that nobody provides me information which I need as per below
1-what is the refund amount?
2-on which date you made a refund?

I'm requesting air india to provide me this information ASAP

I already made lots of complaints about this question but also I didn't get a single reply from Air India so I'm providing the CASE ID below to prove my points.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

thank you

I made booking through air india website for both my onwards and return journey, at payment page i selected PhonePe service and entered my upi id after receiving notification for payment in app, I had done my transanction succesful within seconds but after making payment, waited almost till timer on payment to reflect to Air India website, then after few minutes website got struck and it dint even show failed or error any kind of issue, when I talked to customer care they said i will get confirmation, hours passes i dint receive any kind of confirmational mail, also my internet is stable all the time.