Air India Complaints & Reviews

This is regarding the ticket I booked from DXB to COK for the travel date July 7, 2020. Booking ref# Y9Q2F

I have not still received the refund for this ticket as flight was cancelled on this date due to lockdown. I have already called customer care and they have cancelled the ticket.

Below are the ticket details.
• E-Ticket number starting with 098 (13 digits)
• Passenger's Last and First Name

[protected] First name: Aswathy Last name: Babu
[protected] First name: Gautam Last name: Praveen
[protected] First name : Siddhartha Last name: Praveen

• Flight Number
AI934 - DXB to COK
• Date of travel
07- July-2020

Thanks

I have to cancel the second leg of Journey from Delhi to Washington DC
due to Pandemic situation.

Below are the ticket details for refund -

Eticket #
MRS BABITA JAIN[protected]
MR RAKESH JAIN[protected]

The ticket cancellation was processed through customer care.

Please process the refund using the same payment method used for ticketing.

We have written number of mails to :[protected]@airindia.in but no refund received.
I have not received any refund till date.

Please help me to get the refund at the earliest.

Sir my flight was cancelled by air india and their customer care rep told me that I'm eligible for full refund on ticket cancellation. I cancelled my ticket but I received 1/10 amount only. Please help sir I am a army person

I have booked a ticket from Agartala to Delhi for 6th of June 2021 and PNR Number allotted Y6KMB but flight has been cancelled Air India and rebooked on 7th June 2021without giving any information about rebooking of ticket.. I can't travel on 7th June
Passenger Detail:-
1. Anuj Kumar Sharma Ticket No[protected]

2. Parul Sharma Ticket No[protected]

3. Prachi Sharma Ticket No[protected]

4. Priyanshu Sharma Ticket No[protected]

5. Tisha Sharma Ticket No[protected]

In this regard I call Air India on 03 June 2021 and also sent a mail to [protected]@airindia.in for cancellation of ticket and refund amount to the bank. As confirmed by Air India Customer Executive that within 21 days amount will be refunded but still no process or info share with me by Air India. I again call Customer care Mr Rashid on 25 June 2021 and he assured me for refund of amount within 5 days. No refund still done by air India.

Anuj Kumar Sharma
Mobile No [protected]
Email Id- [protected]@gmail.com

PNR- JSB7V
Flight details- Raipur to Dimapur
Passanger Name- Domeshvar Kumar
E-ticket number[protected]
Udchalo trip ID- 8879760

It's been more than 2 months, I have still not received the cancelation amount of Rs. 1, 45, 581 for the ticket booked with Air India. Due to flight suspension from India to Canada, my flight was cancelled and I was promised a full refund.

Every time I call the customer care they say wait for a week and you will definitely receive the refund. The company's policy of 21 days for refund doesn't hold any value. I have lost the trust from this airline. Seems like there is no one to question them and they are taking customer's money for granted.

Below are my ticket details for which I am still waiting for the refund

Intended Travel Date: 29th April 2021
PNR #: HTL8G
Eticket #:[protected]
Refund Amount: Rs. 145, 581

After 60 days of following up against the ID [protected], refund not being made by the air line, air India.

Seems to very ridiculous, at the same time how can we trust air India !!!

Dear Air India Team,

This is further with reference to " Non issuance of Refund" for an attempted ticket booking done on 19th March 2021 @ 21:30 hrs IST. The ticket was not issued but the amount of INR 65, 158/- has been debited from the account. PFB the details of the transaction below.

1. PNR No. HR9D9
2. Transaction Id :S55263385
3. Transaction Date : 19 Mar 2021. 9.30 PM.
4. Transaction Type : Net Banking

The above transaction was successful and the same has been verified by the bank. Pl find account details for your reference.
Name: Sebastian T A
Federal Bank, Girinagar, Cochin
Account No.[protected]
IFSC: FDRL 0001058

There have been multiple follow ups in this regard since March'21 but the amount has still not been credited to the said account. Kindly look into the matter and do the needful at the earliest. We expect a swift responsive action in this regard from your end.

If the transaction has been processed from your end please share a Ref.ID for the same or if you need any further information wrto the transaction done from our end please feel free to reach out to us on the below mentioned contact nos.

1. Angitha Sebastian : (91) - [protected]
2. Sachin : (91) - [protected].

Thank You
Sachin

I booked my tickets via air India website, due to certain reasons I had to cancel the tickets. I cancelled the tickets on Apr 27th and its been 2 months and yet to receive my refunds. I have contacted the customer care atleast 5 times trying to follow up but always ended up with no answer.

Ticket No.[protected]

Harishkumar
+[protected]

Respected authority

transaction ID- 0986G143959PR
as per the above transaction ID provided from AIR INDIA call center also provide information that AIR INDIA made a refund 16 day ago but till today I didn't get the refund amount yet. besides that nobody provides me information which I need as per below
1-what is the refund amount?
2-on which date you made a refund?

I'm requesting air india to provide me this information ASAP

I already made lots of complaints about this question but also I didn't get a single reply from Air India so I'm providing the CASE ID below to prove my points.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Thank you

Respected authority

transaction ID- 0986G143959PR
as per the above transaction ID provided from AIR INDIA call center also provide information that AIR INDIA made a refund 16 day ago but till today I didn't get the refund amount yet. besides that nobody provides me information which I need as per below
1-what is the refund amount?
2-on which date you made a refund?

I'm requesting air india to provide me this information ASAP

I already made lots of complaints about this question but also I didn't get a single reply from Air India so I'm providing the CASE ID below to prove my points.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

thank you

I made booking through air india website for both my onwards and return journey, at payment page i selected PhonePe service and entered my upi id after receiving notification for payment in app, I had done my transanction succesful within seconds but after making payment, waited almost till timer on payment to reflect to Air India website, then after few minutes website got struck and it dint even show failed or error any kind of issue, when I talked to customer care they said i will get confirmation, hours passes i dint receive any kind of confirmational mail, also my internet is stable all the time.

Taking follow up multiple times, calling your customer support for approx. 15-20 times and getting the same reply for my refund process.

I have mailed ecommerce multiple times and received 1 reply on[protected] that the amount will be credited within 18-20 days but still its 8 month no amount has been refunded.

I have raised a complaint for National Consumer with complaint id 2670282.

I hope I will receive my refund at this crucial time at earliest.

Passenger name - Shubham Patil

Name of the account - Shubham Patil
Name of the Bank and branch- ICICI Bank, Ticket Number[protected]

I have requested for my refund 4 months ago. I have emailed to [protected]@airindia.in, [protected]@airindia.in and called at least 10-15 times for my refund. Worst customer service representative, does not know anything, refuses to help and gives false information just to get rid of the call. At the end of all calls they do not even let us give the review and try to convince us to cut the call so we will not go to the review portal.
None of the Air India department reached out to me to resolve the issue after sending them so many emails.
Can anyone help me out?
I do not want to reveal my ticket details here. please reply me so I can give the details.

Hi Team,
My name is Rajesh Sharma and my PNR number is YHZ76. I have received an email from AIR INDIA on 22-Mar-2021 7:54 PM, that my ticket is cancelled due to operational reasons. I want to know when I will receive the refund. My ticket details are as follows.
I am trying to call the toll free number which is on the website, but nobody is responding. The call wait time is high and when my number comes the call is disconnected.
REFUND amount 8131/-

PNR number : YHZ76
Passenger name & Eticket #
Rajesh Sharma:[protected]
Rajeshwari Sharma:[protected]
Sneha Latha Sharma:[protected]
From : Hyderabad to Jaipur.
Travel Date 29-Apr-2021

Thanks & Regards,
Rajesh Sharma.
[protected].
Complaint also submitted to the [protected]@airindia.in twice but no response.

This is my eTicket number[protected], I have cancelled the ticket by calling the customer support on 30th Apr 2021 but as of now the amount was not refunded.

Sent multiple email and called customer care but no response and they are not ready to provide escalation email and contact number also.

Please check and let me know, if you have any question please call me back at any time

Attach the e-ticket also for reference.


Name : Harsha Vardhan. Ranga
eTicket No:[protected]
Destination : Hyd - Chicago
cell number is : [protected]

I had a confirmed booking for myself to travel from San Francisco to Bangalore and back for 11-May and return on 20-May. My ticket was cancelled because the flight was cancelled. Raised a refund request back in May but never got an acknowledgement or refund.

Eticket[protected]

My air ticket got cancelled in January, it's been 6months where I didn't get a refund yet. Whenever I give a call to them it's said it's under process.

Hi, this is very unfortunate to write that even after 2 months we have not received the refund against cancellation from Air India.

Can someone please help .

Relevant detail is attached

I had booked 2 tickets online for my family. one from Guwahati to Coimbatore and the other one to Bengaluru on different dates. during the first nationwide lockdown those were cancelled. After the re opening of airlines services neither i could reschedule nor getting refund even after sending mails and contacting customer care numbers. Finally they are not even answering calls. It's been more than a year. I need an explanation for the poor service and I want immediate refund.