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Air India Complaints & Reviews

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Last updated Apr 30, 2024
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Air India reviews & complaints page 53

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S
swamy2011
Aug 3, 2021
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Non-refund of money for cancelled tickets

Address:4 L 1302 AWHO TOWNSHIP GREATER NOIDA 201315

Air India one way tickets from Delhi to Bangalore were cancelled by me on[protected]
The ticket No. are
1.[protected] and 2)……….50. These tickets were booked with a link provided by Airindia call center and payment was made through internet banking.
More than a dozen times reminded the call center, could able to get only an eye wash reply.
So far the refund is not received. The last ticket number 10687761...
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pratheepa jegatheeson
Aug 3, 2021
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Cancelled flight ticket money not refunded

Dear AirIndia Customer Service,
Good day.
I have booked the ticket in Airindia for an International round trip and flights have been cancelled during lockdown.
So I would like to request the refund of the amount which i have booked for the ticket.
Please find all the required details:
Booking Reference: J5K33
Ticket #[protected]
Ticket #[protected]
Passenger Name :
MRS...
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santhu29
Aug 3, 2021
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Refund amount not received it's almost 3 months

Address:Mumbai

I've booked the ticket on June'2021 for my dad, later on Air India cancel the ticked from their side, From Last 3 months, I've not received my refund amount from Air india, After 20 follow-ups calls, email sent to E-commerce team 3 to 4 times, Updated Feedback in Air India websites but still no response from Air India.
They don’t respond to return money cancellation of my ticket due to Covid no one answers after sending mails when...
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Cheating

Address:130/aRkpuram road number 4 Hyderabad

They don’t respond to return money cancellation of my ticket due to Covid no one answers after sending mails when I call them they keep on putting me on hold hours together this is there cheap teick...
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Ravi37539
Aug 1, 2021
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Non availability certificate

Address:Lt Ravi Kumar Singh, Army Cantt, Kundan Nagar, Ajmer - 305001

Im Lt Ravi Kumar Singh, serving in Indian Army. Recently i travelled from Darbhanga airport to Mumbai airport and vice versa. As air india flights are not available on this route i require a non availability certificate.

Details of travel are as follows:
1. Darbhanga to Mumbai - 2 Jan 21
2. Mumbai to Darbhanga - 26 Jun 21

I request that the certificate be mailed to my email.My email id is "ravikumarisrocking.[protected]@gmail.com"br...
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Atharva Srivastava
Aug 1, 2021
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Poor service and scamming

I had Booked a ticket on Air India on 27 July 2021 (Confirmation attached) for Delhi to Hyderabad (31 July 2021, 9:55 am).
Due to unforeseen circumstances, I had to reschedule my booking date to 7 Aug 2021.
Intimated by the website to call the customer care for rescheduling (all airlines have this feature in their website itself). (1 Free reschedule is possible 12 hrs before the departure ).
I called customer care well...
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Rajeevkumar1989
Aug 1, 2021
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Money not refunded

I booked a two way flight from US to India.
When I was in India the return flight got cancelled due to covid.
When the flight was cancelled I reached customer case twice for refund but didn't get any refund its been 3 months now.

Date of issue: 03 March 2021

Booking Reference:- Y7NLZ

Return flight Date:- 12th May 2021

Total fare paid for round trip:- $853.09...
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Rahul Mysore Venkatesh
Aug 1, 2021
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Refund not received for cancelled flight

Address:New Delhi

I canceled my flight to India on April 26th 2021, but haven't received a refund yet.

The flight was scheduled to depart on May 6th, 2021 from Newark to Bangalore with a layover in New Delhi.

The flight was booked via BudgetAir, and I have attached the ticket details below. Airline reference: 2UQ8WK

PS: The ticket conditions specify that I should get a refund of the amount which I paid minus a...
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Vijaybisht
Jul 31, 2021
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Refund not received

My flight was cancelled due to bad weather. PNR - HLKD2. E-ticket no.[protected].
I reached out to booking agency from where I booked my flight but they said Air India rejected my refund request and marked me as no show.

I have a proof and refund note from airlines itself stating that they will refund my full amount.

I don't know what to do in this case.
Now I'm done and don't want to waste my...
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Jalees Tareen
Jul 31, 2021
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Illegal charging of rescheduling charges

Address:40Aspire Delight,Subhash nagar,1st main. Mysore570007

We booked business class, for me and my wife from Bangalore to Sanfrancisco. Due to pandemic flights have been rescheduling.This should be free of additional cost but air India charged, for their rescheduling from 5 August to 12 August. PNR Y10B9. Must refund to Travel agent as DGCA has given guide lines not to collect Rescheduling charges. Air India is the worst in customer care...
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sumitsn87
Jul 30, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received for cancelled flight: PNR - Z942L : Tracking Ref 982133267501/3

I am waiting for refund of ₹ 6164 to be received in my account for the cancelled flight by airindia due to covid.

I booked a flight on 18th Mar 2020 and The ref number of transaction is[protected]

My travel date was 22nd March 2020 (Goa - Mumbai) and the flight was cancelled from Air India only.

I have sent almost 20 plus mails for follow up but they keep saying they have refunded the amount...
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Aakriti Bhargava Kulkarni
from Jabalpur, Madhya Pradesh
Jul 30, 2021
Jul 30, 2021
This thread was updated on Jul 30, 2021
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Customer service

Two days back i booked a ticket from air India website, due to certain issues i had to immideatly reschedule the date and post pone it for one day. There was no such service on the website nor was the cancellation option working. I called up customer care several times and every time they would take my details and put me on hold for 1 hour or even more. I have been trying to contact them on Twitter, however no response whatsoever. These are...
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Address:Flat F/303,3rd Floor, M.P.City,Tata Kandra Rd. Near AUTO CLUSTER 832109

Air India allowed one extra luggage for international students.So many times asked to Air India customer centre, all staff told no extra charge in whole journey. Journey Ticket references no Z504P. Date of journey was 05.07.21 from Mumbai to RDU. Mumbai to EWR by AirIndia flight .From EWR to RDU by Jetblue. But Jetblue charged $150 for that extra luggage which was given wrong information by AirIndia.So, that I demand that amount....
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praveen yamijala
Jul 29, 2021
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Complaining about Ticket Cancellation

Address:Rue De Geneve, 4

Refund for tkt:[protected]/43/44/45:

Dears,

I clearly mentioned in call and told in mail and replied asking about how much you will refund for the ticket. No information/Reply to my mail but when i called back your team says a refund of 700 Rupees is done which is NOK.

WHy would i cancel the Ticket and lose 3500 Rupees. I never recived terms and all for this ticket after making it open. Please...
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shantagouda
Jul 29, 2021
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Cancellation of ticket pnr HRERQ

Despite speaking to your customer care reps my tkt is not cancelled and unable to recontact call centre
Pl cancell my tkt...
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Jags1789
Jul 29, 2021
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Delay in Refund

Hello sir/madam
I jagdish singh rawat cancelled my airline ticket due to the corona pandemic. I am giving you the details of my ticket here

1. Jagdish singh rawat
e ticket no.[protected]
booking reference no. YK30H
Date of travel -15 may 2021
Lucknow to visakhapatnam

2. Shipra meyan
E ticket no.[protected]
Booking reference no. YK30H
date of...
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Knightaga
Jul 29, 2021
Aug 4, 2021
This thread was updated on Aug 4, 2021
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Flight delay Ai105 dated 06.07.21

Address:Mail id [email protected]

Give me a Letter duration of delay and reason for delay, so I can claim to insurance Co for trip delay. So many times written to AirIndia but nobody responds me. My booking references is Z504P. Journey from Mumbai to RDU via NY....
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I purchased a round-trip flight ticket on Air India for travel from San Franciso to Delhi for $2930. I requested for a return date change [free due to covid] to March 30 from the original date April 9. The agent changed it to 03/18/21 [almost the same date of me calling]. I received the ticket so late for me to realize they changed it to 03/18 instead of 03/30. I called them several times but no response because it is not possible to fly...
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raffydal
Jul 28, 2021
Aug 13, 2021
This thread was updated on Aug 13, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of flight canceled

I was supposed to fly on the 31st of March 2020 from Milan to Delhi and from Delhi to Coimbatore. I have a return ticket coming back on the 29th of April 2020 same way.
The flight was canceled by Air India and I have been calling the customer service numbers many times. I have sent many emails and never received the reimbursement or a reply.
Air India told me that payment was made in October but it never reached my credit card...
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SPGJuly
Jul 28, 2021
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Refund not received

Refund against tickets booked for Flight no. AI766 ON 4TH January 2021 NOS.[protected] AND[protected] and cancelled has not been received inspite of repeated requests even after 6 months, None of the call centres or contact numbers are available as they are always busy....
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