Air India Complaints & Reviews

I had already placed a complaint through this website and the status is marked as resolved just because the matter was sent to air india by email.

Air india has not done anything so far in terms of processing my refund.

I will consider taking this case to consumer court.

Before that I am going to file complaint again on this site so I can keep records of all the efforts that I did to get this resolved.

my initial complaint is:

I booked air india international flight from Paris to Delhi for travel in July 2020. After multiple failed transactions I was issued a ticket but money was deducted each time. Money was refunded for some of the transactions but I came to know later that two tickets were issued on my name for the same flight on the same day!! So i contacted air india and requested them to refund one of the tickets but refund has not been processed till now. E-commerce section does not respond to phone calls (I called them at least 500 times) following which I emailed them multiple times only to get replies stating refund will be processed but has not happened till now. I contacted air india complaint/feedback department and they registered a complaint with a reference number (WB-IPAR[protected] but no redressal until now. I have also contacted the vigilance department of air india regarding corruption by cheating the customer off of money by selling ticket twice on the online platform for the same flight and the vigilance officer emailed back asking the e-commerce section to provide refund but this has not been done even after intervention from vigilance team.
I do not have any other avenues to resolve this matter so I am registering my grievance here.

PNR of the flight ticket I used to travel H3FMN
PNR of the flight ticket that I did not use for which I requested refund JSW13
Date of travel 26 July 2020
From Paris to Delhi
Flight AI 142

I didn't get refund

Hi Team,
I booked ticket via yatra and cancelled my flight.
Now its 3 month and i am still awaiting refund . This service is disappointing as well as frustrating.
Trust me i am not going to use yatra in my life due to this pathetic experience.

But even after several follow ups you are not resolving the issue and not refunding the amount.

I chased with air india via call and email but frustration continues. They are asking me to contact you for follow up and status.

But a renowned company like yours is doing harrassment to users is unacceptable.

Refund application number [protected]

Passenger Name :- Zia Faridi
Travel Date 10th July Frankfurt to New Delhi
Travel Date 02nd August New Delhi to Frankfurt

Ticket Number:-098-[protected]

Greeting Sir,
This is Sri Mupha and I am writing this email for confirming about my appointment letter and joining letter. I got my appointment letter on 10.06.2019 and joining letter on 24.01.2021. With these letters I came to Chennai for joining purpose. But their is no response, I don't know whether the letter is real or not. I want to know the full details about these letters. Here I enclosed my appointment letter and joining letter. I eagerly waiting for your reply.

Yours sincerely,
R. J. Sri Mupha

Air India — Reschedule of My Flight Tickets

Aug 8, 2021
I Had booked a flight for 1st september, 2021. I want to reschedule my Flight on 29th septemner, 2021. I am Contacted the customer service on 7th August, 2021 and resedhuled my tickets and paid the difference amount which is also confirmed by the customer support but till now not issued my tickets and now every time I call customer support they said have to transfer...

I have booked flight ticket No.[protected] &[protected] Kolkata to Mumbai in Air India on 02 dec 2020, air lines has cancelled the flight.
Total price of the ticket is 110206. After long follow up with mails and telephonic discussion air lines made a reversal payment after six month later with rupees 3856.
Total ticket price which I have paid during booking is 11206/.
They give a refund with 3856/.
The different is 7350/.
Request you to refund my balance amount of rupees 7350.

Air India cancelled my tickets scheduled on 1st May 2021.They had committed that the ticket will be refunded within 49 days.

It has been 3 months since then, the money has not been refunded yet. Every time I call them they say that it is in process.

The amount id 50000 INR. Please help me recover it

I booked a flight from air India website, departing from Delhi to Torronto on 3rd May 2021. It was postponed due to corona. So i cancelled the flight as it was refundable. i cancelled it on 24 May 2021, i called customer care to cancel it. They then initiated the refund process and then i mailed my details and request for refund at [protected]@airindia.in on the same day. i was given assurance that i would receive my refund within 21 working days. It now has been more than two months yet i haven't receive my refund nor any email from air india on when i will be getting my refund.
The refund amount is Rs.1, 28, 209.
my e-ticket no. is[protected].
my flight no. is AI 187

AirIndia Cancelled their flight and I have got no refund. Flight details attached in below image. none of the below number is working to contact to air india.

Air India cancelled flight AI-852 PUNE- DELHI flight(15th Aug). They are not refunded or receive my call or change the flight timing.

Hi,
My flight got cancelled on 1st week of May and I raised refund request on same month . Initially they said 21 days it will take to credit the amount but it doesn't. Then I again called them multiple times and posted tweets in tweeter but no use
I saw few tweets they are waiting for the refund more than 6 months also . But they are not returning our money. Can you please take serious action against this airline and help us to resolve the issue .

Hello Sir/Madam,

Our flight from Bangalore to San Francisco scheduled for 17th May of 2021 was cancelled and the refund for the same is not processed yet. Here are the details for all three passengers on that inetnerary,

Ticket Number :[protected]
Name of Passenger : Chandrashekar Bollimbala Subraya

Ticket Number:[protected]
Name of Passenger: Rashmi Karinje

Ticket Number:[protected]
Name of Passenger: Saanvi Eha Chandra

Booking reference number for this itinerary is JBQWZ

Please process our refunds as soon as possible.

Thank You
Chandra Subraya

I booked and canceled a ticket in April 2021. I was waiting for my refund since then. I tried contacting customer service, but they are not giving proper response. Always told me to call back. Worst service i ever got.
At this hard covid time my money was stuck. I hope i get a help as soon as possible.

I Had booked a flight for 8th August, 2021. I want to reschedule my Flight on 15th August, 2021. I am Contacting the customer service 4th August, 2021 from 1800 hrs and no one is able to connect me to some one who can reschedule my flight??? Seriously ?? Every time i am in hold for more than 45 minutes and then the call is getting disconnected automatically. Seriously is this the way how air india treats their customer. I need a reply ASAP on this .
My PNR # JP3ZL
Contact # [protected]

My E Ticket no[protected]& 211 for flightAI 506 for 13 th July, was cancelled on 12 th July due to some urgency.
Request for refund was made on 12th July 21 by e-mail to ecommerce, Air india.
Nothing has been heard so far, even after lapse of 25 days.
Requested to expedite refund.
MMGROVER
[protected]
[protected]@yahoo.co.in

My return journey ticket nos [protected], [protected] from SFO to Hyderabad were cancelled due to COVID-19 pandemic and tickets were not allotted in VBM. Purchased fresh tickets[protected], 53 and returned to India. In spite of many representations return journey amount is not refunded even after 15 months. Kindly arrange to refund immediately.
G Thirupathi
Mobile no. [protected]
Mail I’d. thirupathi.[protected]@gmail.com

Dear Sir,
Regret to inform you that I got my flight ✈️Canceled and rescheduled without any prior information to me.
I have to attend very important meeting by taking this flight..
However Contact number of customer care is always busy, not connecting.

I have raised a refund request too but no response received from your end.

Please resolve the matter.

Details are here under-

Dear *Sanjeev Thakur*,
We have some important information regarding your upcoming flight with Booking ID *GOFLDMTAND012A[protected]*.

Please note that the following flight(s) have been cancelled by the airline due to some operational reason(s).
Chandigarh-Delhi, AI-444, 07:05,[protected]

As a next step, you may:
a. File a refund request for impacted flights by accessing your booking detail(s) at https://go.ibi.bo/FkaCEuAseib.
b. Contact the airline at ([protected]) for alternate arrangements.

Air India Manager stopped my sister and mother from taking their flight from the US airport, saying my sister is sick and once she is Ok, we can call their customer care services. They will do the re-booking without additional charges, and after two months, we tried a lot of time, and they said we have vande Bharat mission under which there are limited flights. I booked a new flight for my sister and mom that cost me additional 1500 dollars.
I have been trying to make all the efforts that I could since last year, but nobody responded, and they took me round and round. I want my refund, and that's it.

Dear Sir / Madam,
The issue that I have experienced was: I booked a flight for 6th August 2021 around a month before through Cleartrip.My trip id is [protected] and PNR is YDDFQ. On 1st August I received a mail that my flight has been rescheduled by the airlines. I originally booked flight for 13:45 but the rescheduled timing was 10:35. I m travelling from Moscow to new Delhi n my flight will land at 9:15. For me it becomes practically impossible to board the next flight from Delhi at 10:35...I asked Cleartrip by calling at support center to accommodate me in alternate flight on same day since 1st August bt they say they would talk to the airlines n contact us bt upto 4th August 2021 there is no outcome...I asked them to accommodate me in alternate flight of same day or issue me full refund but they haven't done anything..

I look forward to your prompt response on this matter.

Yours faithfully,

Purva Prakash

([protected]@gmail.com)

I have made a ticket from India to Abu Dhabi for the journey on 3rd August 2021 but when I reached the airport they told me that I am not allowed to travel to Abu Dhabi as we are ban due to COVID protocol. Now how I will cancel my ticket and get a refund. PNR no- HR8Q6. I have contacted customer care through call but no response got from their side.
Contact detail- [protected]. Paytm Booking ID: [protected].
As I have made this ticket through Paytm and contacted them regarding the cancellation, but they told that contact the AirIndia for cancellation.