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Air India Complaints & Reviews

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Updated: Mar 30, 2026
Complaints 3191
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Air India reviews & complaints page 61

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V
Vinaytalpada
Jun 16, 2021
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Address: Afghanistan, Kabul

Dear sir,
I am Vinubhai punjabhai Talpada from Gujarat... Today Dtd. 15/6/21i travel to Kabul Afghanistan from Delhi.. By flight number AI243.
When I reached hotel.. I found that my bag was damaged and 450$+150Drhms missing from my bag. They broked chain lock of bag. This is very bad and sad experience for me with Air India...
Please compensation insurance about my loss of money and damage of baggage.
I attached my flight Tkt and some damage photos for your reference.
Please do the needful action and please support me for my losses.
I am without money in Kabul now... It was my emergency money.
Please consider my situation and kindly do the needful support for me to back my losses.
Please give me compensation as soon as possible
My compliments references number is 2896422 Dtd. Still I didn't get any response.
Please consider my situation and kindly do the needful action and please support me for my losses.
Please reimburse me about all losses.
Air India customer support has been notified about the posted complaint.
Please updates the status.
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    sud_1317
    Jun 15, 2021
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    Address: India

    Trip ID: RM4ARCNN8J with Indian Eagle.

    The ticket was canceled on 26 May 2021 but agency Indian Eagle is not able to provide any information about the refund.
    They say it will take some time but are unsure of how much time will it take to get my refund back.
    Indian Eagle says Air India is suffering from financial issues.
    I have paid USD 1400, I should get my refund at the earliest.
    Air India customer support has been notified about the posted complaint.
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      Vinaytalpada
      Jun 15, 2021
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      Address: 7, Ranchhodrai society, collage chokdi

      D/s,
      I am Vinubhai punjabhai Talpada from Gujarat, India. I travel from new Delhi to Kabul Afghanistan today on dt. 15/6/21
      My flight no.. AI243
      Etk:[protected]C1
      and my baggage number AI510870/[protected]KBL
      I found my baggage lock broken and damaged with stealing of 450$ and 150Drhms.from bag.
      This is very bad and sad experience with Air India airline...
      Please give me compensation about baggage insurance.
      Today I reached in Kabul, I am. Without money, please do the needful support and action about it.
      Air India customer support has been notified about the posted complaint.
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        S
        sanjay20501
        Jun 15, 2021
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        With reference to the above mentioned subject, I krishna choudhary beg to say that I booked a Air Ticket for visiting from CCU to BOM on 27.01.2021(Wednesday) by AIR INDIA Flight and the date of performing Journey was 29.01.2021. but it is a matter of great sorrow that on several contacts from the Ticket booking company i.e Travolook, the deducted amount has not yet been refunded. The amount was Rs.5227. pls do the needful. Booking Reference no. REF[protected]
        Air India customer support has been notified about the posted complaint.
        Compain registered on 15 june but no repy received yet
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          Mrigank31
          Jun 14, 2021
          Resolved
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          Resolved

          Hello,

          As per MakeMyTrip, the refund request initiated by them for the refund of my credit voucher is rejected by Air India.

          I am eligible for full refund, as per mail from air india (ai nrwaiver ) - see below.

          I have been requesting refund for more than a year now.
          Kindly refund my money.

          Ticket number: 098-[protected]

          [protected][protected][protected][protected][protected][protected]
          Mail from Air India: (ai nrwaiver )

          dear team

          as per pnr history flt status is un hence full refund eligible

          rgds..anamika
          nr waiver
          [protected][protected][protected][protected][protected][protected]
          Sep 5, 2021
          Complaint marked as Resolved 
          Air India customer support has been notified about the posted complaint.
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            S
            Shreyas0011
            Jun 14, 2021
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            Hi,
            I had cancelled my AI flight dept 8-Nov-2020 and was awaiting for my refund. I haven’t received it even after following up with them for so many times.Air India claims that refund is processed. I have called as well as emailed them multiples of times that I haven’t received any refund with stamped copies of my Bank statement, still no response from them. How can a Government organization be so irresponsible and dupe its customers
            Regards,
            Shreyas Rane
            Air India customer support has been notified about the posted complaint.
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              A
              Asfak Sorathiya
              Jun 13, 2021
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              I have received fake air india ticket
              Air India customer support has been notified about the posted complaint.
              Jun 13, 2021
              Updated by Asfak Sorathiya
              Fake
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                A
                amit5sh
                Jun 12, 2021
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                Website: airindia.in

                I booked my ticket from Newark to New Delhi India.
                but Air India did not allowed me onboard in flight and the reason they give is my RT-PRC report is late and my seat is given to someone else and I hove to cancel or reschedule the ticket.

                I called customer care (at 1:10PM Eastern time with 55 mins duration on 4MAR) to cancel my PNR and they told me each ticket there is be charge of 100USD as cancellation fees, but to get the breakage on refund they asked to email " [protected]@airindia.in " as I can not locate the details anywhere.

                I called again today (9MAR) and I was told to send an email to "[protected]@airindia.in". Request you to please assist here.

                Please send me the ticket refund details in email along with information on when I can get the refund.

                PNR - HR24E
                Passengers:
                Amit Sharma
                Preeti Sharma
                Idhika Sharma
                Akshaj Sharma.


                it been more than 3 months now I am still following up for my refund and I did not get any response from Air India on my refund.

                --
                Many Thanks,
                Amit Kr. Sharma
                Air India customer support has been notified about the posted complaint.
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                  R
                  Rajivasan
                  Jun 12, 2021
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                  Address: H NO 506 SECTOR-30 FARIDABAD

                  Air India Web Booking eTicket (Z2D96) - Narayanan Srinivasan & Raji P.V. Ticket No. [protected] /749

                  I have been chasing Air India for refund against the above ticket. Neither they are responding nor refunding the amount Rs.12, 234. I have written to all concerned including Hon'ble Minister.

                  Pl help in getting the refund.

                  N.Srinivasan
                  Air India customer support has been notified about the posted complaint.
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                    R
                    Rajivasan
                    Jun 12, 2021
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                    Address: H NO 506 SECTOR-30 Faridabad

                    Air India Web Booking eTicket (Z2D96) - Narayanan Srinivasan & Raji P.V. Ticket Nos. [protected] / 749

                    I have been chasing Air India for refund against the above ticket. Neither they are responding nor refunding the amount Rs.12, 234/-. I have written to all concerned including Hon'ble Minister.

                    Pl help in getting the refund.
                    Air India customer support has been notified about the posted complaint.
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                      M
                      Mohan Thiruvengadam
                      Jun 11, 2021
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                      I booked international ticket for travel from Chennai to Frankfurt and back. Date of travel was 15.03.2021 and return date was 26.06.2021.

                      I cancelled the tickets on 12.03.2021 at Air Infia office Bangalore on. 12.03.2021. I was informed that refund process will take 21 days and amount will be credited to my ac.

                      Now it is almost 3 months and still refund not credited.

                      All our calls and mails have standard response that it is under process.

                      No remedy for me till date. Amount involved is about 1.5 lacs
                      Air India customer support has been notified about the posted complaint.
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                        V
                        vdjgaurav
                        from Delhi, Delhi
                        Jun 10, 2021
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                        Address: F-1/87-88 Sector-11, Rohini, Delhi

                        Have booked my tickets from delhi to bangalore on 12 april 2020 using mobile application.
                        My booking reference number was - yzpsz
                        Ticket numbers #[protected] &[protected]
                        But accidentally the amount got debited from my icici bank account twice.
                        Details of both transactions is as under -
                        Vin/air india/[protected]/[protected]
                        &
                        Vin/air india/[protected]/[protected]

                        Later on I have cancelled my tickets also due to covid19 situation karnataka lockdown.

                        So I am expecting refund & reversal of both the transactions.
                        Air India customer support has been notified about the posted complaint.
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                          S
                          Swadesh01
                          Jun 10, 2021
                          Resolved
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                          Resolved

                          Respected Sir,
                          I had not received any mail or massage against the rescheduled PNR J5ZZE from Agartala to Kolkata air india flight on 19/06/2021. So please Kindly sending the mail my own mail address [protected]@yahoo.in .
                          Jun 10, 2021
                          Complaint marked as Resolved 
                          airindia has not taken any step
                          Air India customer support has been notified about the posted complaint.
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                            D
                            DiaBS
                            Jun 10, 2021
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                            The booking reference is HTMO5. Travel date -August 11, 2020 and 22nd July 2020. Our Tickets (myself, my husband, and my infant) were booked in February 2020 from Sf to Mumbai. Ours for February end and My husband for July 2020. He was supposed to travel to India to get his Infant and me back from Mumbai to Sf. My infant and I went to Mumbai on 28th February 2020. Our return flights were canceled by AirIndia (TKT NBR:[protected]/38). I was promised a partial refund by AirIndia as the flight was canceled by AirIndia. Still waiting. My husband's ticket was canceled in June 2020 (Case id[protected], ticket id[protected], and we were promised a complete refund. For the last 12 months, we have been calling, tweeting, and emailing and getting promised his refund is initiated, and he will receive it in 3 weeks, but we have still not received it. We request you to help us. It's a significant amount, and last year has been challenging for all o[censored]s, and not getting this refund is making it difficult for us mentally and financially. Thank you,
                            Air India customer support has been notified about the posted complaint.
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                              R
                              Robin1731
                              Jun 9, 2021
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                              Dear Sir,
                              I am Group Captain Robin Vishoyi.
                              Frequent flyer number[protected]
                              I had got my ticket cancelled in the Month of Dec 2020 and have not got any refund yet.

                              Further details are as follows:-
                              Pnr number - HVZX9
                              Eticket numbers are[protected] and[protected]

                              Pnr no-YFMPF
                              Eticket numbers are[protected] and
                              [protected]

                              I have sent the request for the refund many times to Air India on email id [protected]@airindia.in.
                              However, there has been no response from them for the last 6 months.
                              Can I request you to kindly help me get my refund from Air India?
                              Thanks
                              Air India customer support has been notified about the posted complaint.
                              Jun 10, 2021
                              Updated by Robin1731
                              No progress on the complaint at all.
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                                N
                                Nidheesh V
                                Jun 9, 2021
                                Resolved
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                                Resolved

                                I have booked flight from Canada to India on Apr 11, 2020. But flight got cancelled due to lock down. I have contacted the agent(cheapoair) and AirIndia multiple times but not received refund till now.

                                E-Ticket Number[protected]
                                RA # [protected]
                                Jul 10, 2021
                                Complaint marked as Resolved 
                                Received refund after 1.5 years
                                Air India customer support has been notified about the posted complaint.
                                How did u receive your refund. Did they call you back from airindia cust care.
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                                  Robin1731
                                  Jun 8, 2021
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                                  Dear Sir,
                                  I am Group Captain Robin Vishoyi.
                                  Frequent flyer number[protected]
                                  I had got my ticket cancelled in the Month of Dec 2020 and have not got any refund yet.

                                  Further details are as follows:-
                                  Pnr number - HVZX9
                                  Eticket numbers are[protected] and[protected]

                                  Pnr no-YFMPF
                                  Eticket numbers are[protected] and
                                  [protected]

                                  I have sent the request for the refund many times to Air India on email id [protected]@airindia.in.
                                  However, there has been no response from them for the last 6 months.
                                  Can I request you to kindly help me get my refund from Air India?
                                  Thanks
                                  Air India customer support has been notified about the posted complaint.
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                                    E
                                    esrikant
                                    Jun 8, 2021
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                                    I had cancelled my booking with Air India. It has been more than a month since cancellation and I have still not received my refund. Below are the details of my ticket:
                                    Â
                                    PNR: YQ8HF
                                    E-Ticket number:[protected]
                                    Name: Srikant Elassery
                                    Origin and Destination: Bengaluru to Frankfurt
                                    Date of departure: 02.05.2021
                                    Booked through: cleartrip.com
                                    Cancelled on: 29.04.2021
                                    Â
                                    Please expedite the process so that the refund is processed as soon as possible. I have attached a picture of the email I received from cleartrip regarding this matter.
                                    Air India customer support has been notified about the posted complaint.
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                                      Kim Tonsing
                                      Jun 8, 2021
                                      Resolved
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                                      Resolved

                                      Booked round trip tickets on December 4, 2020.Had to cancel due to date error.Cancelled by a customer executive within 2, 3 hours of booking.Still haven't received any refund.Whenever I call customer care, they said it was refunded on February 18 according to their system but my bank statement from February to June shows no credited amount from air India.

                                      E-ticket nos:[protected]
                                      [protected]
                                      Jun 18, 2021
                                      Complaint marked as Resolved 
                                      Air India customer support has been notified about the posted complaint.
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                                        N
                                        nehasansy
                                        from Bengaluru, Karnataka
                                        Jun 7, 2021
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                                        Hi
                                        I am Sansar Suryavansh, my bookings with AIR INDIA with Eticket and PNR as:[protected]YXZLG) (delhi to dehradun - 29 apr 21)were cancelled by me online through customer care on 29 Apr 21.

                                        It has been more than 39 days and I haven't got any refund.

                                        It is requested to initiate refund to the original card. It is very UNPROFESSIONAL process that customers are subjected to.

                                        I have called customer care many times and send mails at least 10 times but air india customer care just don't care about refunds
                                        Air India customer support has been notified about the posted complaint.
                                        Jun 15, 2021
                                        Updated by nehasansy
                                        48 days now and refund still not processed. Air India sitting on money, should they be not refunding along with interest.
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