Air India Complaints & Reviews

I am on work visa and was planning to travel as my leaves got finished, so I called the air india airlines as only they are taking travelers to Dubai during this pandemic. So they said that as I have Emirates ID and work visa, I can travel to Dubai if I get a entry permit approval from DGCA, so I did that and fortunately got the approval and then I booked my ticket from Indore to Dubai. And on the day of travel at the indore airport, they issued me boarding pass till delhi and said that international boarding pass will be provided at Delhi airport, So I thought if I would not be allowed to travel Dubai then my ticket will be a waste, so I called the airlines customer service to confirm about my travel and I said everything and provided every document I had and they u r eligible to travel Dubai and there will be no issue…U can board the flight from indore without any doubt. So I did that but at Delhi airport they refused to give me boarding pass and said that I am not allowed to travel to Dubai…So I went to the airlines supervisor and complained about everything, he said that u can’t go ahead, so for a proof I called the customer service in front of him and asked the same thing which I asked before booking the ticket and they said yes u can travel…then the supervisor said that they are proceeding wrong information, we are sorry, it blew my mind…My whole ticket got wasted and rather giving me any refund they just said reschedule the ticket and I have to pay the rescheduling fees….waste of money..and I have to book my return ticket to indore which was another waste..if they would have provided me the right information then I would not have travelled from indore itself. So I want my refund.

We were traveling from Newark Airport USA to Indira Gandhi airport Delhi on the 15th and then had an interconnecting flight to Mumbai on the 16th after we landed. Minutes before we checked in our baggage they told us that the flight has been cancelled and we have been rescheduled for a domestic flight which would leave 2 hours later than our previous scheduled time. No compensation, remuneration or even apologetic behavior was displayed for the same and when we tried to raise a complaint against it, the extremely rude female staff at the baggage check in counter for Air India blamed it conveniently o COVID while failing to acknowledge their own ignorance. Extremely unprofessional and rude behavior. Perhaps the worst airline. Also, besides this, the international flight that we travelled from was extremely unprofessional. The flight was extremely dirty, the cabin crew was extremely rude and never gave any assistance when asked for the same. Overall, terrible experience and wouldn’t recommend it to anyone.

Dear sir,
I am Vinubhai punjabhai Talpada from Gujarat... Today Dtd. 15/6/21i travel to Kabul Afghanistan from Delhi.. By flight number AI243.
When I reached hotel.. I found that my bag was damaged and 450$+150Drhms missing from my bag. They broked chain lock of bag. This is very bad and sad experience for me with Air India...
Please compensation insurance about my loss of money and damage of baggage.
I attached my flight Tkt and some damage photos for your reference.
Please do the needful action and please support me for my losses.
I am without money in Kabul now... It was my emergency money.
Please consider my situation and kindly do the needful support for me to back my losses.
Please give me compensation as soon as possible
My compliments references number is 2896422 Dtd. Still I didn't get any response.
Please consider my situation and kindly do the needful action and please support me for my losses.
Please reimburse me about all losses.

Trip ID: RM4ARCNN8J with Indian Eagle.

The ticket was canceled on 26 May 2021 but agency Indian Eagle is not able to provide any information about the refund.
They say it will take some time but are unsure of how much time will it take to get my refund back.
Indian Eagle says Air India is suffering from financial issues.
I have paid USD 1400, I should get my refund at the earliest.

D/s,
I am Vinubhai punjabhai Talpada from Gujarat, India. I travel from new Delhi to Kabul Afghanistan today on dt. 15/6/21
My flight no.. AI243
Etk:[protected]C1
and my baggage number AI510870/[protected]KBL
I found my baggage lock broken and damaged with stealing of 450$ and 150Drhms.from bag.
This is very bad and sad experience with Air India airline...
Please give me compensation about baggage insurance.
Today I reached in Kabul, I am. Without money, please do the needful support and action about it.

With reference to the above mentioned subject, I krishna choudhary beg to say that I booked a Air Ticket for visiting from CCU to BOM on 27.01.2021(Wednesday) by AIR INDIA Flight and the date of performing Journey was 29.01.2021. but it is a matter of great sorrow that on several contacts from the Ticket booking company i.e Travolook, the deducted amount has not yet been refunded. The amount was Rs.5227. pls do the needful. Booking Reference no. REF[protected]

Hello,

As per MakeMyTrip, the refund request initiated by them for the refund of my credit voucher is rejected by Air India.

I am eligible for full refund, as per mail from air india (ai nrwaiver ) - see below.

I have been requesting refund for more than a year now.
Kindly refund my money.

Ticket number: 098-[protected]

[protected][protected][protected][protected][protected][protected]
Mail from Air India: (ai nrwaiver )

dear team

as per pnr history flt status is un hence full refund eligible

rgds..anamika
nr waiver
[protected][protected][protected][protected][protected][protected]

Hi,
I had cancelled my AI flight dept 8-Nov-2020 and was awaiting for my refund. I haven’t received it even after following up with them for so many times.Air India claims that refund is processed. I have called as well as emailed them multiples of times that I haven’t received any refund with stamped copies of my Bank statement, still no response from them. How can a Government organization be so irresponsible and dupe its customers
Regards,
Shreyas Rane

I have received fake air india ticket

I booked my ticket from Newark to New Delhi India.
but Air India did not allowed me onboard in flight and the reason they give is my RT-PRC report is late and my seat is given to someone else and I hove to cancel or reschedule the ticket.

I called customer care (at 1:10PM Eastern time with 55 mins duration on 4MAR) to cancel my PNR and they told me each ticket there is be charge of 100USD as cancellation fees, but to get the breakage on refund they asked to email " [protected]@airindia.in " as I can not locate the details anywhere.

I called again today (9MAR) and I was told to send an email to "[protected]@airindia.in". Request you to please assist here.

Please send me the ticket refund details in email along with information on when I can get the refund.

PNR - HR24E
Passengers:
Amit Sharma
Preeti Sharma
Idhika Sharma
Akshaj Sharma.


it been more than 3 months now I am still following up for my refund and I did not get any response from Air India on my refund.

--
Many Thanks,
Amit Kr. Sharma

Air India Web Booking eTicket (Z2D96) - Narayanan Srinivasan & Raji P.V. Ticket No. [protected] /749

I have been chasing Air India for refund against the above ticket. Neither they are responding nor refunding the amount Rs.12, 234. I have written to all concerned including Hon'ble Minister.

Pl help in getting the refund.

N.Srinivasan

Air India Web Booking eTicket (Z2D96) - Narayanan Srinivasan & Raji P.V. Ticket Nos. [protected] / 749

I have been chasing Air India for refund against the above ticket. Neither they are responding nor refunding the amount Rs.12, 234/-. I have written to all concerned including Hon'ble Minister.

Pl help in getting the refund.

I booked international ticket for travel from Chennai to Frankfurt and back. Date of travel was 15.03.2021 and return date was 26.06.2021.

I cancelled the tickets on 12.03.2021 at Air Infia office Bangalore on. 12.03.2021. I was informed that refund process will take 21 days and amount will be credited to my ac.

Now it is almost 3 months and still refund not credited.

All our calls and mails have standard response that it is under process.

No remedy for me till date. Amount involved is about 1.5 lacs

Have booked my tickets from delhi to bangalore on 12 april 2020 using mobile application.
My booking reference number was - yzpsz
Ticket numbers #[protected] &[protected]
But accidentally the amount got debited from my icici bank account twice.
Details of both transactions is as under -
Vin/air india/[protected]/[protected]
&
Vin/air india/[protected]/[protected]

Later on I have cancelled my tickets also due to covid19 situation karnataka lockdown.

So I am expecting refund & reversal of both the transactions.

Respected Sir,
I had not received any mail or massage against the rescheduled PNR J5ZZE from Agartala to Kolkata air india flight on 19/06/2021. So please Kindly sending the mail my own mail address [protected]@yahoo.in .

The booking reference is HTMO5. Travel date -August 11, 2020 and 22nd July 2020. Our Tickets (myself, my husband, and my infant) were booked in February 2020 from Sf to Mumbai. Ours for February end and My husband for July 2020. He was supposed to travel to India to get his Infant and me back from Mumbai to Sf. My infant and I went to Mumbai on 28th February 2020. Our return flights were canceled by AirIndia (TKT NBR:[protected]/38). I was promised a partial refund by AirIndia as the flight was canceled by AirIndia. Still waiting. My husband's ticket was canceled in June 2020 (Case id[protected], ticket id[protected], and we were promised a complete refund. For the last 12 months, we have been calling, tweeting, and emailing and getting promised his refund is initiated, and he will receive it in 3 weeks, but we have still not received it. We request you to help us. It's a significant amount, and last year has been challenging for all o[censored]s, and not getting this refund is making it difficult for us mentally and financially. Thank you,

Dear Sir,
I am Group Captain Robin Vishoyi.
Frequent flyer number[protected]
I had got my ticket cancelled in the Month of Dec 2020 and have not got any refund yet.

Further details are as follows:-
Pnr number - HVZX9
Eticket numbers are[protected] and[protected]

Pnr no-YFMPF
Eticket numbers are[protected] and
[protected]

I have sent the request for the refund many times to Air India on email id [protected]@airindia.in.
However, there has been no response from them for the last 6 months.
Can I request you to kindly help me get my refund from Air India?
Thanks

I have booked flight from Canada to India on Apr 11, 2020. But flight got cancelled due to lock down. I have contacted the agent(cheapoair) and AirIndia multiple times but not received refund till now.

E-Ticket Number[protected]
RA # [protected]

Dear Sir,
I am Group Captain Robin Vishoyi.
Frequent flyer number[protected]
I had got my ticket cancelled in the Month of Dec 2020 and have not got any refund yet.

Further details are as follows:-
Pnr number - HVZX9
Eticket numbers are[protected] and[protected]

Pnr no-YFMPF
Eticket numbers are[protected] and
[protected]

I have sent the request for the refund many times to Air India on email id [protected]@airindia.in.
However, there has been no response from them for the last 6 months.
Can I request you to kindly help me get my refund from Air India?
Thanks

I had cancelled my booking with Air India. It has been more than a month since cancellation and I have still not received my refund. Below are the details of my ticket:

PNR: YQ8HF
E-Ticket number:[protected]
Name: Srikant Elassery
Origin and Destination: Bengaluru to Frankfurt
Date of departure: 02.05.2021
Booked through: cleartrip.com
Cancelled on: 29.04.2021

Please expedite the process so that the refund is processed as soon as possible. I have attached a picture of the email I received from cleartrip regarding this matter.