Air India Complaints & Reviews

Refund against tickets booked for Flight no. AI766 ON 4TH January 2021 NOS.[protected] AND[protected] and cancelled has not been received inspite of repeated requests even after 6 months, None of the call centres or contact numbers are available as they are always busy.

I have purchased a connecting flight ticket from Bhopal to chandigarh via New Delhi. Scheduled ticket is from Bhopal to Delhi on 4th August at 10 pm and then connecting flight from Delhi to chandigarh on 5th August at 5.45 am. Today I got a message that flight of 5th August is rescheduled to 6th August. But I am unable to change my travel plan and I want to perform the connecting journey on 5th August it self in morning hrs. On portal I have seen a alternate flight at 6.40 am and want to travel by this flight in case of reschedulement other wise wants to take refund for journey from Delhi to chandigarh.
To resolve this problem I called customer care number on 3 occasions. On each occasion Representative enquare the full details but unable to resolved the problem and forward the call to next desc where no body picks the call even waiting for 30 minutes. This was repeated 3 times and even wasting 2 hrs could not get any resolution.
Pl resolve my problem.
Siddharth Pathak
Y6RXJ

Its around 3 month now, i am requesting for my refund but not getting it.Tired of calling air india customer care, they always use to say that your refund is in process and our refund team will contact you but no msg or mail from their side is available, they use to give email id and says please mail all the information on this but those I'd are not working.Mail has not been send on those I'd.
Case I'd number[protected]
PNR number-H86XR
E-ticket number[protected]
Flight date-19 April 2021
Flight from-Delhi india to Heathrow-London, England UK.

Dear Sir/Madam,
I want to inform you I was booked flight from India to paris one way on 23april2020. But because of corona my flight was cancelled. So I was applied for money return thru email and my travel agent ( Make my Trip ) I got email from air India they asking me RA number on 23 January 2021 . So I was given to them on 29 June 2021 . I didn’t receive any refund from last 1 year and 3 months .
I am totally disappointed.
My email id is harneet.[protected]@gmail.com

Hi Team

It has been almost 3 months and still no refund has been made by Air India.
The flight of mine from Delhi to Helsinki via Frankfurt was cancelled by Air India.
PNR: YB50H

Talked to multiple customer care and every time they say it will get a refund in the next 7 days and still no action.

Can you refund it? Otherwise I need to go to the consumer forum against it.

Thanks
Brishal kumar

I had tried to book AirIndia multicity flight tickets online from LHR to DEL and Return BOM to LHR and made payment of GBP 456.67 through HSBC UK VISA Credit Card **** **** **** 3989 through online payment gateway on at Billdesk.com IN No dated[26/07/2021], but tickets are not booked and amount has been deducted. Got BillDesk Error ( Reason : Sorry! We are unable to process your transition ). kindly refund the amount as soon as possible. This problem is happening for 2nd time . I[censored] are not taking international Cards not registered with Indian Merchants, why not give clear message ?

Dear Mam / Sir,

This is to infor you that we have buy two ETickets from Air India for Traveling from Delhi to Indore on dated[protected] vide ETicket no.[protected] RLOC: AI H9EM0 and same return dated[protected] vide Eticket No.[protected], RLOC : AI JH40X. But the both tickets are cancelled by Air India due to COVID19.

As on date I have not been received my refund against same.

Its long due therefore you are requested to kindly refund my money at earliest.

Thanks & Regards

Brajpal Singh
[protected]

I did not receive my cancelled tickets refund. It is more than six month. My e tickets no.[protected],[protected] &[protected] # protected

Dear Sir / Madam,

Please don't examine the patience of your customer every time.
How many times am I sending the emails to refund my amount to the subjected bank account in the subjected mail.
you are giving very poor service to the customers.
This is my 35th mail am sending to these mails IDs (customersupport support, [protected]@airindiaexpress.in & [protected]@airindiaexpress.in) and calling these air india customer care numbers ([protected] - IND / [protected]- UAE) for last four months, but unfortunately am not getting proper response from your end.

I cancelled a return ticket from Air India on April 17th for a flight from Toronto to Pune India. The team told me I will be charged $400 as cancellation penalty and will receive my refund in 21 days. After 21 days I followed up but no response and they kept telling me it will be processed soon. On June 2nd I received only $69 as a refund. So when I called they say it shows refund full processed and didn’t know anything beyond that! I keep calling the team every 2 days and they either give me and email id to report this where I never get a response or they tell me they can’t do anything. This is very unprofessional and I have never regretted my decision to choose Air India. The entire thing has just given me extreme stress and frustration. I’m tired of chasing them and seeking help everywhere to resolve this! Please help!! My details: E-ticket numbers[protected],[protected],[protected]Infant) PNR Number: AI JFR93

I and my family were supposed to fly on an Air India flight on 18th May, but due to some circumstances, I had to cancel my ticket.

So I called the customer care department of Air India, asked what refund amount will I be getting, was told that Rs. 7, 352 will be refunded to me. So I asked them to cancel my ticket and start the refund process.

But when I received the refund a month after I had cancelled my tickets, only Rs. 2, 804 were credited.

On talking multiple times to the Air India customer care, emailing various ids, and talking to the escalation department, I was told that in 10-21 days I'll be receiving the refund.

When I called Air India today about not receiving any refund, they told me that I was only supposed to get Rs. 2, 804 as refund and they can't do anything further than that.

The cancellation call happened on 17th May around the evening and Air India will have a record of the call. If possible, please hear it and you'll clearly listen to the customer support person telling me the refund that I'll be getting for the cancellation.

I would not have cancelled my ticket if they'd said that they'll give me just Rs. 2, 804 out of my entire ticket price of Rs. 19, 952. I lost both my seats as well as my refund amount.

This matter has taken more than 2 months now, and I need to either get my entire refund or 4 tickets for whichever date and location I need.

I have cancelled my ticket on 7 May 2021 and dropped lots of email at [protected]@airindia.in for refund but no response till now. Also tried calling numbers[protected] /[protected],[protected],[protected].

Not sure what is the intention of the Air India for the refund. Not expected such poor service from B=National Airline.

Pls call met at[protected].

I had booked a ticket Number[protected]/1/1 and PNR number Z00BH from ( TRZ-DEL ) for date of journey 15/04/2020 in lockdown period. Due to covid-19 situation all flight were cancelled. And air india has been announced for refund of ticket money. My Ticket money not refunded till now because my ticket status is showing FLOWN. When all flight were cancelled in lockdown period during of 25th March 2020 to 3rd May 2020 how can posible for FLOWN without check-in.

I had booked a ticket No.[protected]/1/1 and PNR No. Z00BH from TRZ_DEL on date of journey 15/04/2020 in lockdown period due to covid-19. Due to covid situation all flight were cancelled. And air india has announced for refund of ticket money. My Ticket money not refunded till now due to my ticket status is showing FLOWN.
My question is when all flight were cancelled in lockdown period in during of 25th March 2020 to 3rd May 2020.

Dear Airindia,
It’s been more than 1year & 5months . Haven’t got any refund. Several reminders has been sent & received several affectionate apologies in return.What is the update?

How many more years will it take?

Why is it taking so long for a refund?

Aditya Amonker
+[protected]
[protected]@gmail.com

Our travel agent Jatrik Travels (Kolkata) booked air tickets for us for 20 May 2021 but because of the 2nd wave of covid the tickets had to be cancelled. Now when we ask for a refund Jatrik says Air India is not refunding and Air India says - please contact the travel portal for further assistance. We are in a fix and need the refund asap.
Ticket PNR: 1G­6P923I
[ RA Number:
[protected]
[protected] - received from Jatrik Travels when they claim to not have received any refund from AI]

Its been more than 92 days I have cancelled my international Air india flight ticket from Tokyo to Mumbai, but still not received any refund.
Customer support team never respond on call or even on "[protected]@airindia.in".
Its been totally unprofessional way to workout as their policy says refund will get max in 45 days. But in my case its exactly double time elapsed, still no response.

I have cancelled my International Air India ticket in the month of April-21. Its been more than 95 days still I haven't received my refund.
Customer service members put call on hold if after selecting refund option. On email also never received any response regarding refund.

Awaiting for refund of cancelled flights. Waiting day 87. Refund application number [protected], [protected], [protected].

Dear sir/mam,
I have cancelled ticket from hyderabad to dubai on 02-June 2021 because of travel ban.. But till now i have not received my refund.