Air India Complaints & Reviews

I booked a return flight toronto-newdelhi-toronto
My initial date return from new delhi to toronto was in apr 08, 2021. Since Canada govt put ban Air India rescheduled our flights. Air india told as flight was cancelled they will give full refund.
Our pnr # is H1R04
They told us 21 days for refund, we are waiting since June 10th for the refund. Everytime we call air india they give us a service requests number and tell we will get a call about the status of refund but no one calls and no one emails us
Service requests # 10201106
10699330

Pls help us getting the refund asap
Our name on tickets were as follows
Sonika Singh
Pramod K Singh
Vedant Singh

I had booked ticket last year waiting for refund.the status shows refunded but I have not received any amount. Provided my bank statement and all details.no response.

My flight was cancelled by airlines.
I have been calling the airline's helpline for 2 months...to get my refund.
They are not helping me nd They disconnects the call... i have called atleast 20 times.
Help me to get my refund.

I had booked International ticket from JFK to Hyderabad via Delhi .I had to cancel this journey as AirIndia had rescheduled flight from Delhi to Hyderabad and rescheduling caused wait time at Delhi of 7hrs 30 minutes.
As per Air India policy, I am supposed to full refund (Due to reschedule of flights by Air India) for my journey.
I had cancelled tickets on April 14th 2021. I have called 7+ times air India customer but still my refund is not processed.

E-Ticket No:[protected] and[protected]

1) Name of passengers : Ram Niwas Jindal and Rekha Rani ( Total 2 passengers)

2) Schedule of travel

JFK to Hyderabad (Return Journey)
21st Apr 2021: JFK to Hyderabad via Delhi

Regards,
Ram Niwas Jindal
M: +[protected]

I have booked my air india flight ticket for the travel from Frankfurt to Chennai for the date 07.10.2020. Air india cancelled all the flights between Germany and India upto oct 16, 2020. Since I went to India for an emergency case, I didn't want to reschedule my flight for the future dates. So I took another. Its been almost a year and I haven't got any refund from Air India. Whenever I talk to the customer care they tell to fill the complaint form and they will get back in two days and I have not got any update from them. Now they are telling the refund is done and I have not got it in my bank account. I tried mailing them with account statement and now again they don't reply. This is very hard and stressful.

I had booking from Pune to Delhi PNR: NF[protected] and Delhi to SFO PNR: NN[protected] dated June 26 2021. Because domestic flight got impacted due unknown reason the international flight was also needed me to cancel. Hence I request you to provide refund towards the cancelation of both the flights.

Call multiple times but every time got the same answers but no refund yet.

Here is the RA( [protected]) for booking NF[protected]
RA([protected]) for booking NN[protected]
Both refund request submitted on 3 June by makemy trip.
Please fo the needful as early as police. As per law 21 days refund policy is already passed.

I was booked an Air India ticket for the journey from Ranchi to Vadodara for the date 29.05.2021 of booking reference ZBV50 but Air India flight was not operated on 29.05.2021 on the above route and this was confirmed by Air India Ranchi airport on 22.05.2021 and due to this I select for ticket cancellation after asking by Air India and ticket cancelled on 22.05.2021 but refund amount has not been credited to my account till now after passing 48 days. In between i mailed 2 times and called to customer care 4 times but result is still zero.

My e ticket details are :-

1. Air India 13- digit E-Ticket number[protected],[protected],[protected]

2. Name of passenger - Dharmveer Kumar, Megha Rani, Mayank Kumar

3. Date of Travel - 29.05.2021

4. Origin and destination - Ranchi to Vadodara

Its been a year since I have been behind you for my refund. I fill out all the details in your website. Sent all the documents. But still get no response from your e commerce team. I call you guys every mont to check the status but they end up giving different answera. Some say initiated. Some processing and some say not yet initiated. Your service is extremely annoying .
I just need my refund

eticket[protected] and[protected]

Dear Sir,

The following ticket has been cancelled through the customer care Air India representative on 31/05/2021. Customer care representative also informed me that a full refund will be issued.
Details:

1. TIULIP ROY Ticket number[protected]
2. MANASI ROY SARKAR Ticket number[protected]

I have not received the refund yet. It is already 48 days after the cancellation. I have contacted customer care several times but with no result

E-ticket No.[protected]
Inbox

Yamijala surya prakash rao
Mar 1, 2021, 8:53 PM
to ecommerce

Dear Sirs,

I have cancelled my air-ticket No.[protected] for the sectors VTZ-MUM-HYD on 14th February 2021 owing to rescheduling of the flight from MUM-HYD on 7th March 2021 (Booking reference No. HJMTM).During the cancellation of my flight, I had been told that full refund will be granted and accordingly a case ID was generated. The case ID No. related to the cancellation is 07840411.

I have not received any update on the refund status. Kindly let me know the latest position and help me in getting the refund as soon as possible.

Awaiting your response.

Regards,
Y.S.P.Rao

eCommerce eCommerce
Mar 2, 2021, 9:59 AM
to me

Dear Sir/Mam,
Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along
with the nationwide Lockdown till 31May20, has resulted in an unprecedentedly huge volume of refund request via email
which have to be processed with the limited human resources at our disposal.

We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.
Please be advised that refund of your ticket has been initiated as per rules. In addition to that we have added your Booking
in HIGH PRIORITY REFUND List forwarded to the concerned department for fast processing of refunds.
Kindly allow 5-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience and for your support and understanding.

Best Regards,
MBHAT
E-Commerce Helpdesk
Air India Ltd (Delhi) India.

Yamijala surya prakash rao
Apr 15, 2021, 5:55 PM
to lavanya, eCommerce

Dear sirs
Kindly refer to my Email dated 1st March 2021 regarding full refund of my air ticket (Booking reference No. HJMTM and refund case ID No.[protected] and your reply thereto dated 2nd March 2021 indicating that refund of my ticket has been initiated and have added the same in HIGH PRIORITY REFUND List. Although a month and half passed, I have not received the refund nor any update in the matter. When we talked to your customer service today (15th April), we were told that refund has already been made on 8th of March to my bank account but on verification it was found that no such refund was made to my account. As such, It will be highly appreciated if you could kindly initiate immediate action and see that the amount is refunded forthwith without any further delay.
Thanking you in anticipation

with regards
YSPRao

Refund of airfare - E-ticket No.[protected] Case ID 07840411
Inbox

Yamijala surya prakash rao
Attachments
Tue, May 11, 7:18 PM
to eCommerce, lavanya

Dear sirs,
Kindly refer to my messages on the above subject. I have given to understand by your Customer Care that the refund has been effected as on 8th March 2021 but I find that my account with HDFC Bank was not credited with the refund so far. Bank statement for the period from 7th February to 1st April 2021 is attached for your reference. We have been constantly pursuing the issue with you but we do not get any update from your end. I would be grateful if the refund is remitted to my HDFC bank account no. [protected] without further delay.
With regards

SCHEDULE CHANGE - REVISED ITINERARY INFORMATION - LOCATOR/CONTROL NO.: HJMTM
Inbox

[protected]@airindia.in
Feb 12, 2021, 6:33 PM
to YSPRAO.YAMIJALA

THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL

Air India Air India

BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: HJMTM
DATE/TIME: 12FEB21/1303

SALES AGENT/UPDATE: 9990 /009

FOR PASSENGERS: TICKET STATUS:
YAMIJALA/SURYA PRAKASH RAO TICKETED [protected] AI

[protected][protected][protected][protected]

SUN 28FEB 21
AIR INDIA LIMITED DBA AIR INDI 651 L AIRCRAFT-32B / NONSTOP / UNKNOWN
DEPART: VISHAKHAPATNAM, INDIA 1430
ARRIVE: MUMBAI, INDIA 1630 TERMINAL: 2
*** CONFIRMED ***
SPECIAL SERVICE: 1 NO SMOKING SEAT
SEATS: 18D
1 ASIAN VEGETARIAN MEAL
1 FREQUENT FLYER AI[protected]

SUN 07MAR 21
AIR INDIA LIMITED DBA AIR INDI 617 L AIRCRAFT-32B / NONSTOP / UNKNOWN
DEPART: MUMBAI, INDIA 2110 TERMINAL: 2
ARRIVE: HYDERABAD-RAJIV GANDHI, INDIA 2235
*** CONFIRMED ***
*** FLIGHT TIMES CHANGED DUE TO OPERATIONAL REASONS ***
SPECIAL SERVICE: 1 NO SMOKING SEAT
SEATS: 16C
1 ASIAN VEGETARIAN MEAL
1 FREQUENT FLYER AI[protected]

DATA PROTECTION NOTICE: YOUR PERSONAL DATA WILL BE PROCESSED IN ACCORDANCE WITH
THE APPLICABLE CARRIER'S PRIVACY POLICY AND, IF YOUR BOOKING IS MADE VIA A
RESERVATION SYSTEM PROVIDER ("GDS"), WITH ITS PRIVACY POLICY. THESE ARE
AVAILABLE AT HTTP://WWW.IATATRAVELCENTER.COM/PRIVACY OR FROM THE CARRIER OR GDS
DIRECTLY. YOU SHOULD READ THIS DOCUMENTATION, WHICH APPLIES TO YOUR BOOKING AND
SPECIFIES, FOR EXAMPLE, HOW YOUR PERSONAL DATA IS COLLECTED, STORED, USED,
DISCLOSED AND TRANSFERRED.

Zoomed into item.
It may be seen from the above I have been continuously pursuing with Air India for refund of my air ticket and so far there has been no response from Air India. Therefore, I would request the authorities to act quickly and refund the proceeds to me immediately.

I booked a flight from HYDERABAD TO TORONTO on May 10th due to travel ban cancelled my ticket and they said I'll get refund within 2/3 weeks and it's been nearly 2 months I still didn't get my refund so I want my refund from them

I, Rohan Pal, on 27/06/2021 received a call letter for an interview on behalf of Air India (http://www.hrpage.in/Interview-Letter01.pdf). The letter was shared with attached logo of Air India.

It was asked to contact to Mr. Kunal Kumar (HR manager) and was asked to deposit a Refundable Interview Processing & Accommodation & AssuranceCovid-19 Test/E-pass Amount of Rs. 8999 (as mentioned in the letter). I talked to him and deposited...

My name is Thaaraga Deeban Ilamparithi. My PNR number is J7XW6. I have booked the flight from Bengaluru to Frankfurt on 08.07.2021 at 4:00 AM. Flight AI181. There is no prior information via email or phone regarding the reschedule or cancellation of the flight. After I informed the AirIndia staffs, I received the e-mail on 08.07.2021 at 01:18 AM. My place of departure is Chennai and I have to wait for one more day inside the airport to catch my next flight from Delhi. I am very disappointed with the AirIndia Service and Air India will not be my first priority anymore.

Respected sir.

On 04 th June I had booked two tickets number[protected]/17 from Delhi to Lucknow and initially the time of flight was 13.00 to 14 .00 but later I had a received a mail of reshule it on same date but time was 7.05 . Since my son exam had postponed so I made a request through your call center to hold it and they did the same and assured me whenever you plan your journey they will issue the ticket of same date .

I have a very pathetic experience when I made a call to yours Guru Gram call center I called them number of times after a hourly hold they are not book my tickets and told that in this regard I will receive a call which not happen as yet

I hope you will provide necessary assistance
Regards
Umesh Chander
[protected]
[protected]

The flight was on Tuesday 29th June Bhubaneswar to Mumbai, Mumbai to Delhi, Delhi to Bahrain. within 3 layovers halting more than 32 hrs. I have done my test on Monday My RT-PCR test report was valid only for 48 hrs. when I was at Mumbai airport they boarding my all laugage and said everything is ok. once I reached Delhi my flight was at 11 pm but Airline people inform me that I cant travel at 10 pm. how someone can do a test while traveling. I have done Monday report comes on Tuesday.

your service makes me bear to 50k and almost lost the job during this pandemic. I want my whole ticket fees to be refunded. otherwise, I forcefully take action legally.

Air india had to refund for my tickets with numbers as below which was booked for aug 30th 2020 . It’s almost an year and they say it’s already refunded.
[protected]//[protected]

Air india haven’t shared which bank it was refunded, no transaction details and no nothing. I have provided the bank statement with no refund transactions and still no response. I am doing everything to sue and take strict action.

Air India has been ignoring my emails and ticket reference. My tickets were never refunded due to Covid 19 lockdown cancellation done by the country. I am out 2k and they no intention of paying customers back

Air India cancelled our 6 flight tickets from Frankfurt to Delhi due to Covid last year July. Since then we have been unable to receive our refund and we have been passed from pillar to post.
We have contacted various customer services desks and emailed multiple times. What else can we do?
I believe there is a court order in place which places Air India under obligation to refund cancelled flights. Do I need to go to lawyers to enforce this ?
We are not talking small money - its over 4000 USD of costs which they are sitting on.

Ref. booking PNR [protected]

Please note I am really disappointed with your services for refund. Since I Booked the Ticket Number[protected] /19 /18 /17 i haven't received the Refund which has been booked on 15 Feb 2020, call center team its mentioned as refunded on 16 March 2021. But the amount is not reverse in my credit card. I have checked with my Bank and its confirmed that the amount is not reversed

Today I told Air India Call Centre Team( Sujata) to connect to the Escalation Department. I had a word with Amrit ( Escalation Team) As per him there was some system error due to which amount was not refunded. . And he Admitted that the amount will be refunded in 4 to 5 working days by the refund department.

Waiting for your reply at the earliest, Hoping it will be refunded in 4 to 5 working days.

Refund Application No [protected] has been made by GOIBIBO, thru which we had done my booking. This Refund application was made in Feb 2021.

Payment is still not done for cancellation done in March 2020.

Details of My Correspondence with GOIBIBO is as below:

1. I Nivedita Rajendra Sukthankar booked a round trip ticket of Air India from Mumbai to Newark and return, thru GOIBIBO in June 2019.

Booking ID: TUANP1C90 PNR: JC1Y4

E Tkt No:[protected]

AI 191 from Mumbai to Newark on 15.11.2019- I travelled on this date.
AI 144 from Newark to Mumbai on 5.05.2020* This was pending.

2. *On 9.03.2020 I rescheduled my return journey thru GOIBIBO, by paying additional money for travel on 4.04.2020 thru AI 144, with following details.

PNR: JC1Y4 E Tkt No :[protected],[protected]

AI 144 from Newark to Mumbai for 04.04.2020 This ticket was not used.

3. Due to covid situation i had to prepone above flight on 04.04.2020 to 17.03.2020. but when i contacted GOIBIBO on 16.03.2020. They replied that since you have booked preferred seat thru air lines, we are unable to do it. Hence I had to buy New Ticket thru GOIBIBO for my return journey on 17.03.2020 fro Newark to Mumbai, . I bought it again .

Subsequently due to covid all flights were cancelled. I tried to contact GOIBIBO thru their Toll free numbers, which were initially non responsive till may end.

Later when i tried on several ocassions, to contact goibibo thru toll free number, which went futile.

I also made several emails on their [protected]@goibibo.com, without any result.
Due to covid situation also contacting airline may not be useful.

I request you guide me to resole my refund issue from GOIBIBO or Airline. I am attaching my original ticket, with my rescheduled ticket for return journey(which was not used.
Since i did not got any response, i had complained to National consumer Helpline with complaint No 2501191 dt 13.01.2021.
Hoping for your favourable reply. I am attaching all tickets for your reference.

Journey completed 15.11.2019 from MUM to EWR
Return on 17.03.2020 AI144 from EWR to Mum. Tkt of return journey of original tkt unutilised.

Regards

Nivedita R Sukthankar
[protected]

Their Reply after severe follow up is as below:

Dear Nivedita,

We have understood your concern well, as checked status of ticket number[protected] we found that we have already done everything in our capacity and applied for your refund with airline against refund application(RA) number "[protected]" but refund is yet to receive.

Airline generally takes 60-90 working days to approve RA however due to high number of refund and rescheduling request with airline they may take more time than expected but there is no need to follow up for refund as we will automatically process it a soon as RA is approved and refund is settled in our account.

Regards,
Rohit Bhardwaj
Goibibo