Air India Complaints & Reviews

Airlines: AirIndia
Eticket No.[protected]
Passengers: Sreevidya Bangalore Umesh + 1 Infant

Round Trip Frankfurt (FRA) to Bengaluru (BLR)
AI 182 / AI 181

Travel Dates: 14.May.2021 to 03.Jun.2021

Booking made on AI website.
Cancellation done on Telephone by calling the AI Germany Service number [protected] on 3.May.2021 .

Cancellation Reason: Surge in Covid cases in India

AI had made announcement on AI website that cancellation fees are waived for my flight dates and full refund will be given.

No refund is made till date despite several emails (to [protected]@airindia.in) and phone calls. No response whatsoever.

I am dealing 3 different flight cancellation trips with Air India for different dates. I suppose to take connecting International flight, I cannot wait to book other flight from other location. (details are below).

By this way, I ended up with 3 cancellation of flights in few days. Send several refund requesting emails with reminder to [protected]@airindia.in. No response at all.

Called Air India service desk. I can say, useless service. Call and repeat the whole story again and again to new receiver. Raise a ticket. Replay saying Air India will call back. Noting has happened. 3 months now.

As an Indian, Air India is our identity airline to represent Internationally. Such experience and slow services is not a good example for ourselves and for nation.

Trip1:
Planned date of travel - 24.04.2021 (Rajkot to Mumbai) - AI656
Date of booking - 11.04.2021
Flight was cancelled by passenger
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Trip2:
Planned date of travel - 24.04.2021 (Bhavanager to Mumbai) - AI9652
Date of booking - 20.04.2021
Flight was cancelled by Airlines due to Technical Reason
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Trip3:
Planned ate of travel - 24.04.2021 (Diu to Mumbai) - AI9624
Date of booking - 22.04.2021
Flight was cancelled due to Covid situation by Airline
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Looking forward to hear.

Regards,

Dear Sir, Due to pandamic ( Covid 19) my family Airticket been cancelled by the Airindia, After 1 year, Till the refund os not reached me

There is no response form them too

I am trying to reschedule my flight of AIR INDIA, but in spite of contacting the costumer care for 16-17 times for the last 4 days and waiting for 1 hour each call, my request for rescheduling is not processed. All they do is to let me wait for around an hour and then disconnect the call in between.
Through this forum I request AIR INDIA to address my issue and resolve it as soon as possible.

Dear Team,

On 13th July I tried to reschedule my flight from Bhubaneswar to Mumbai for 2nd August 2021 through my open e ticket. Customer service team assured that they have scheduled the ticket for the above mentioned date and I will get mail confirmation with PNR details within 24 hours, however I didn't receive any mail confirmation.

I tried to reach out to customer service team on 14th July, but I was surprised to know that it was not scheduled on 2nd August 2021. I have recorded the entire conversation and can share as proof.

This is pathetic customer experience.

Sir I have booked tickets from Goa to Mumbai on 13 Apr 21 two passegers DD WAGHMARE and dk Mishra but system booked same passegers twice.which truble in travelling.and I m trying to cancel one ticket but system not accepting.
Rather than how system can book same personal booking twice in same flight with same mobile number and email id.
So kindly consider my request to canellation my one ticket which booked twice by same passegers name in same flight to avoide economical hardship to individual.
Thanks & Regards
Please cancel my ticket no[protected] pnr Y26PL and give refund. thanks
Cancellation case i.d. no 08959583

Passenger Aarushi Mathur
Date of Travel 14/05/2021
Journey Bombay to Newark
Class Executive
Refund Required Rs 297267/=
Status
Flight cancelled by Airlines.
Refund agreed by Air India BUT Refund not given
Booked by Sunil Mathur
As per Supreme Court guideline refund must be given within 21 days of cancellation same not adhered by Air India

Hi Team,

ticket number[protected]
I have not received my refund yet. I checked the status and it shows "Under process". As you have mentioned the refund amount will be credited in 4 weeks. I called air India support and they are mentioning that refund is made. Could you please verify and let me know. Please consider and refund it as it's a huge amount and I would like to have the trust in my future bookings.

Reference No: MD-IDEL[protected]
Feedback 1
Feedback Type: Feedback
Category: Online Tickets booked on Air India Website and Air India Mobile App
SubCategory: Refund of Cancelled Booking
Location: Delhi

Creation Date: 25 Mar 2021
Current Status: Under Process
Last Updated On: 25 Mar 2021

I booked a return flight toronto-newdelhi-toronto
My initial date return from new delhi to toronto was in apr 08, 2021. Since Canada govt put ban Air India rescheduled our flights. Air india told as flight was cancelled they will give full refund.
Our pnr # is H1R04
They told us 21 days for refund, we are waiting since June 10th for the refund. Everytime we call air india they give us a service requests number and tell we will get a call about the status of refund but no one calls and no one emails us
Service requests # 10201106
10699330

Pls help us getting the refund asap
Our name on tickets were as follows
Sonika Singh
Pramod K Singh
Vedant Singh

I had booked ticket last year waiting for refund.the status shows refunded but I have not received any amount. Provided my bank statement and all details.no response.

My flight was cancelled by airlines.
I have been calling the airline's helpline for 2 months...to get my refund.
They are not helping me nd They disconnects the call... i have called atleast 20 times.
Help me to get my refund.

I had booked International ticket from JFK to Hyderabad via Delhi .I had to cancel this journey as AirIndia had rescheduled flight from Delhi to Hyderabad and rescheduling caused wait time at Delhi of 7hrs 30 minutes.
As per Air India policy, I am supposed to full refund (Due to reschedule of flights by Air India) for my journey.
I had cancelled tickets on April 14th 2021. I have called 7+ times air India customer but still my refund is not processed.

E-Ticket No:[protected] and[protected]

1) Name of passengers : Ram Niwas Jindal and Rekha Rani ( Total 2 passengers)

2) Schedule of travel

JFK to Hyderabad (Return Journey)
21st Apr 2021: JFK to Hyderabad via Delhi

Regards,
Ram Niwas Jindal
M: +[protected]

I have booked my air india flight ticket for the travel from Frankfurt to Chennai for the date 07.10.2020. Air india cancelled all the flights between Germany and India upto oct 16, 2020. Since I went to India for an emergency case, I didn't want to reschedule my flight for the future dates. So I took another. Its been almost a year and I haven't got any refund from Air India. Whenever I talk to the customer care they tell to fill the complaint form and they will get back in two days and I have not got any update from them. Now they are telling the refund is done and I have not got it in my bank account. I tried mailing them with account statement and now again they don't reply. This is very hard and stressful.

I had booking from Pune to Delhi PNR: NF[protected] and Delhi to SFO PNR: NN[protected] dated June 26 2021. Because domestic flight got impacted due unknown reason the international flight was also needed me to cancel. Hence I request you to provide refund towards the cancelation of both the flights.

Call multiple times but every time got the same answers but no refund yet.

Here is the RA( [protected]) for booking NF[protected]
RA([protected]) for booking NN[protected]
Both refund request submitted on 3 June by makemy trip.
Please fo the needful as early as police. As per law 21 days refund policy is already passed.

I was booked an Air India ticket for the journey from Ranchi to Vadodara for the date 29.05.2021 of booking reference ZBV50 but Air India flight was not operated on 29.05.2021 on the above route and this was confirmed by Air India Ranchi airport on 22.05.2021 and due to this I select for ticket cancellation after asking by Air India and ticket cancelled on 22.05.2021 but refund amount has not been credited to my account till now after passing 48 days. In between i mailed 2 times and called to customer care 4 times but result is still zero.

My e ticket details are :-

1. Air India 13- digit E-Ticket number[protected],[protected],[protected]

2. Name of passenger - Dharmveer Kumar, Megha Rani, Mayank Kumar

3. Date of Travel - 29.05.2021

4. Origin and destination - Ranchi to Vadodara

Its been a year since I have been behind you for my refund. I fill out all the details in your website. Sent all the documents. But still get no response from your e commerce team. I call you guys every mont to check the status but they end up giving different answera. Some say initiated. Some processing and some say not yet initiated. Your service is extremely annoying .
I just need my refund

eticket[protected] and[protected]

Dear Sir,

The following ticket has been cancelled through the customer care Air India representative on 31/05/2021. Customer care representative also informed me that a full refund will be issued.
Details:

1. TIULIP ROY Ticket number[protected]
2. MANASI ROY SARKAR Ticket number[protected]

I have not received the refund yet. It is already 48 days after the cancellation. I have contacted customer care several times but with no result

E-ticket No.[protected]
Inbox

Yamijala surya prakash rao
Mar 1, 2021, 8:53 PM
to ecommerce

Dear Sirs,

I have cancelled my air-ticket No.[protected] for the sectors VTZ-MUM-HYD on 14th February 2021 owing to rescheduling of the flight from MUM-HYD on 7th March 2021 (Booking reference No. HJMTM).During the cancellation of my flight, I had been told that full refund will be granted and accordingly a case ID was generated. The case ID No. related to the cancellation is 07840411.

I have not received any update on the refund status. Kindly let me know the latest position and help me in getting the refund as soon as possible.

Awaiting your response.

Regards,
Y.S.P.Rao

eCommerce eCommerce
Mar 2, 2021, 9:59 AM
to me

Dear Sir/Mam,
Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along
with the nationwide Lockdown till 31May20, has resulted in an unprecedentedly huge volume of refund request via email
which have to be processed with the limited human resources at our disposal.

We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.
Please be advised that refund of your ticket has been initiated as per rules. In addition to that we have added your Booking
in HIGH PRIORITY REFUND List forwarded to the concerned department for fast processing of refunds.
Kindly allow 5-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience and for your support and understanding.

Best Regards,
MBHAT
E-Commerce Helpdesk
Air India Ltd (Delhi) India.

Yamijala surya prakash rao
Apr 15, 2021, 5:55 PM
to lavanya, eCommerce

Dear sirs
Kindly refer to my Email dated 1st March 2021 regarding full refund of my air ticket (Booking reference No. HJMTM and refund case ID No.[protected] and your reply thereto dated 2nd March 2021 indicating that refund of my ticket has been initiated and have added the same in HIGH PRIORITY REFUND List. Although a month and half passed, I have not received the refund nor any update in the matter. When we talked to your customer service today (15th April), we were told that refund has already been made on 8th of March to my bank account but on verification it was found that no such refund was made to my account. As such, It will be highly appreciated if you could kindly initiate immediate action and see that the amount is refunded forthwith without any further delay.
Thanking you in anticipation

with regards
YSPRao

Refund of airfare - E-ticket No.[protected] Case ID 07840411
Inbox

Yamijala surya prakash rao
Attachments
Tue, May 11, 7:18 PM
to eCommerce, lavanya

Dear sirs,
Kindly refer to my messages on the above subject. I have given to understand by your Customer Care that the refund has been effected as on 8th March 2021 but I find that my account with HDFC Bank was not credited with the refund so far. Bank statement for the period from 7th February to 1st April 2021 is attached for your reference. We have been constantly pursuing the issue with you but we do not get any update from your end. I would be grateful if the refund is remitted to my HDFC bank account no. [protected] without further delay.
With regards

SCHEDULE CHANGE - REVISED ITINERARY INFORMATION - LOCATOR/CONTROL NO.: HJMTM
Inbox

[protected]@airindia.in
Feb 12, 2021, 6:33 PM
to YSPRAO.YAMIJALA

THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL

Air India Air India

BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE

LOCATOR/CONTROL NO.: HJMTM
DATE/TIME: 12FEB21/1303

SALES AGENT/UPDATE: 9990 /009

FOR PASSENGERS: TICKET STATUS:
YAMIJALA/SURYA PRAKASH RAO TICKETED [protected] AI

[protected][protected][protected][protected]

SUN 28FEB 21
AIR INDIA LIMITED DBA AIR INDI 651 L AIRCRAFT-32B / NONSTOP / UNKNOWN
DEPART: VISHAKHAPATNAM, INDIA 1430
ARRIVE: MUMBAI, INDIA 1630 TERMINAL: 2
*** CONFIRMED ***
SPECIAL SERVICE: 1 NO SMOKING SEAT
SEATS: 18D
1 ASIAN VEGETARIAN MEAL
1 FREQUENT FLYER AI[protected]

SUN 07MAR 21
AIR INDIA LIMITED DBA AIR INDI 617 L AIRCRAFT-32B / NONSTOP / UNKNOWN
DEPART: MUMBAI, INDIA 2110 TERMINAL: 2
ARRIVE: HYDERABAD-RAJIV GANDHI, INDIA 2235
*** CONFIRMED ***
*** FLIGHT TIMES CHANGED DUE TO OPERATIONAL REASONS ***
SPECIAL SERVICE: 1 NO SMOKING SEAT
SEATS: 16C
1 ASIAN VEGETARIAN MEAL
1 FREQUENT FLYER AI[protected]

DATA PROTECTION NOTICE: YOUR PERSONAL DATA WILL BE PROCESSED IN ACCORDANCE WITH
THE APPLICABLE CARRIER'S PRIVACY POLICY AND, IF YOUR BOOKING IS MADE VIA A
RESERVATION SYSTEM PROVIDER ("GDS"), WITH ITS PRIVACY POLICY. THESE ARE
AVAILABLE AT HTTP://WWW.IATATRAVELCENTER.COM/PRIVACY OR FROM THE CARRIER OR GDS
DIRECTLY. YOU SHOULD READ THIS DOCUMENTATION, WHICH APPLIES TO YOUR BOOKING AND
SPECIFIES, FOR EXAMPLE, HOW YOUR PERSONAL DATA IS COLLECTED, STORED, USED,
DISCLOSED AND TRANSFERRED.

Zoomed into item.
It may be seen from the above I have been continuously pursuing with Air India for refund of my air ticket and so far there has been no response from Air India. Therefore, I would request the authorities to act quickly and refund the proceeds to me immediately.

I booked a flight from HYDERABAD TO TORONTO on May 10th due to travel ban cancelled my ticket and they said I'll get refund within 2/3 weeks and it's been nearly 2 months I still didn't get my refund so I want my refund from them

I, Rohan Pal, on 27/06/2021 received a call letter for an interview on behalf of Air India (http://www.hrpage.in/Interview-Letter01.pdf). The letter was shared with attached logo of Air India.

It was asked to contact to Mr. Kunal Kumar (HR manager) and was asked to deposit a Refundable Interview Processing & Accommodation & AssuranceCovid-19 Test/E-pass Amount of Rs. 8999 (as mentioned in the letter). I talked to him and deposited the amount into the account number shared. He said it was a wrong amount transaction. Actual amount is Rs. 13, 139 (Rs. 8999 + 2520 (28%CGST) + 1620 (18% GST)). I did the transaction again. Again he said that it was a failed transaction and he asked me to resend the amount again. I did it again (Rs.13, 139) and then he confirmed it was transferred.

After few days I contacted him via whatsapp and phone calls and he assured me that i will get the refund and the exact date and timings of the interview (as per my preferences suggested).

But from 1st July, 2021 onwards, his phone is out of network area and he is not responding in whatsapp (91-[protected]). Thus I got confirmed that it was a fraud.

I thus request the respective authority to take necessary action against this as early as possible.

Bank Details shared by Kunal Kumar to transfer the amount:
Acc. No : [protected]
ISFC Code : UTIB0002758