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Air India Complaints & Reviews

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Last updated Feb 26, 2024
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I had a confirmed booking for myself to travel from San Francisco to Bangalore and back for 11-May and return on 20-May. My ticket was cancelled because the flight was cancelled. Raised a refund request back in May but never got an acknowledgement or refund.

Eticket[protected]...
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christy kailath manoj
Jun 25, 2021
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Ticket refund

My air ticket got cancelled in January, it's been 6months where I didn't get a refund yet. Whenever I give a call to them it's said it's under process....
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paws01
Jun 24, 2021
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No Refund even after 2 months

Hi, this is very unfortunate to write that even after 2 months we have not received the refund against cancellation from Air India.

Can someone please help .

Relevant detail is attached...
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Deepa Senthil Kumar
Jun 24, 2021
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Not refunded the cancelled ticket due to covid lockdown

I had booked 2 tickets online for my family. one from Guwahati to Coimbatore and the other one to Bengaluru on different dates. during the first nationwide lockdown those were cancelled. After the re opening of airlines services neither i could reschedule nor getting refund even after sending mails and contacting customer care numbers. Finally they are not even answering calls. It's been more than a year. I need an explanation for the poor...
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M. Ashahad
Jun 22, 2021
Jul 27, 2021
This thread was updated on Jul 27, 2021
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Ticket refund/booking ref YY7F3

Website:www.airindia.in

With reference to the above mentioned subject, I was supposed to travel on 20th May 2020 from Abu Dhabi to Varanasi but the flight was cancelled by Air India coz there was a complete lockdown due to Covid19 .
Post which refund request was initiated to ecommerce help desk on 18th May 2020 and till date refund is not yet credited back to my account even after repeated reminders and follow-ups. both emails and calls have been made to...
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Rizwan Sultan Patel
Jun 21, 2021
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Ticket refund/booking ref JM4DC

Dear Sirs,

Kindly look into above pending refund on the ticket I was supposed to travel and cancelled by Air India for unforeseen situation of cyclone Tauktae. I was told that 3 working weeks shall take in transfering the refund into my account. However, I am still waiting to get my refund.
AI820 / 17 May / PNR JM4DC
Kindly expedite,

Thank you,...
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vipulsojitra
Jun 21, 2021
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Did not receive Refund of International ticket to Canada

I have purchased 2 Air India round trip tickets for Passenger mentioned below to travel from Ahmedabad to Toronto on 10th June 2020 and Toronto to Ahmedabad on 30th Sept. 2020 with booking reference no. PNR: YBYXL(AI).

Due to Covid-19 situation, as a safe measure, I would not prefer my parents to travel and possibility get infected with Covid-19 so I requested cancellatiom of both tickets on February 22nd 2021 which was accepted...
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anjanajoshy
Jun 21, 2021
Jul 8, 2021
This thread was updated on Jul 8, 2021
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Refund not given for double charging of Air tickets

I have been double charged for airtickets by Airindia when I booked tickets online via web portal .I have contacted customer care many times, wrote to e-commerce and contact us and couple of mail IDs..also visited Airindia Kochi office in person .they advised to write to e-commerce team and they are not giving any response to mails .Kindly help me with refund as it is now delayed by 5 months .Case ID with Airindia is - Case ID: 07268372...
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anjanajoshy
Jun 21, 2021
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Refund not processed for double charging of airtickets

Website:airindia.com

I have been double charged for airtickets .I have contacted and mailed Airindia customer support many a times, even visited air India office in person, still a refund is not given .It's delayed for nearly 5 months now, please help me with refund . Case ID: 07268372 was opened for this with Airindia . E-commerce team also not responding to mails ....
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Suniti Saini
Jun 20, 2021
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Defaming and misbehaving by air india srinagar staff

Address:SRINAGAR

Air India flight number - AI826 (srinagar to delhi) AND AI636 ( delhi to Indore).
Date - 16 July 2021
e ticket number[protected]
Passenger name - Mohommed Juber Khan and Gazala manzoor

The couple passengers checked in and boarded on time with having boarding pass in hand but the staff of air India Airlines Srinagar, specially Miss Nazia Lateef Manager Commercial of senior Security has stopped and misbehaved...
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Ami Zaveri
Jun 20, 2021
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Staff negligence

Dear Sir, 19th June, 2021.
My name is Ami Zaveri, and I am parent to VIYAAN ZAVERI (16 yrs.) who travelled from Mumbai to Dehradun on Saturday 19th June 2021 by Flight No. AI-688.
This e-mail is regarding his horrid and stressful experience courtesy with Air-India. I am extremely disappointed and shocked with the way in which my teenage son VIYAAN & his 6 teenage friends were treated. When Viyaan & his friends checked...
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na4797
Jun 19, 2021
Jul 8, 2021
This thread was updated on Jul 8, 2021
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Ticket Cancellation Refund Delayed

Address:India

Hello,

I had booked my ticket to the US with Air India. My flight was scheduled to fly on 7th May, but it was canceled because of the US flight ban due to COVID-19.

The flight was canceled on May 3rd. It has been 57 days since cancellation and my refund request has still not been processed by the Airline.

My ticket was booked through MakeMyTrip, which says that the airline is not granting any...
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Himakshi Parashar
Jun 19, 2021
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Refund not issued

The cancellation ticket against the E-Ticket[protected] was received from AirIndia coz of Covid scenario. Post which refund request was initiated on 23rd Aug 2020 and till date refund is not issued even after repeated reminders and follow up. Both emails and calls have been made to get the refund. The matter was also escalated but still there is no action for the refund. Kindly help with the refund....
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Shaika Firdouse
Jun 18, 2021
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Refund not processed

Address:C1, Asha Krishna CHS, Andheri Ghatkopar link road

Air India has cancelled my flight on 16th of May and was not able to provide any alternate flight on that day or the next day. Now they are not giving my refund....
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Address:7,Ranchhodrai society, college crossing, Petlad, pin-388450Gujarat

Dear sir,
I am Vinubhai punjabhai Talpada from Gujarat... Today Dtd. 15/6/21i travel to Kabul Afghanistan from Delhi.. By flight number AI243.
When I reached hotel.. I found that my bag was damaged and 450$+150Drhms missing from my bag. They broked chain lock of bag. This is very bad and sad experience for me with Air India...
Please compensation insurance about my loss of money and damage of baggage.
I attached...
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maya 1956
Jun 17, 2021
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Refund of ticket cancelled by air india

Dear Sir,
A flight had been booked with Air India vide LOCATOR/CONTROL NO.:Y0V1W from Delhi to Birmingham Flight NO AI 1117 journey date 5th February 2021.Ticket Number : [protected], [protected]
Sector booked/travelled : Delhi-Birmingham
The said flight had been canceled by Air India due to operational reasons. We thereafter booked another flight with Air India from Delhi to Heathrow airport London for 4th March 2021br...
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Tarunpreeti
Jun 16, 2021
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Wrong information provided

Address:New Delhi

I am on work visa and was planning to travel as my leaves got finished, so I called the air india airlines as only they are taking travelers to Dubai during this pandemic. So they said that as I have Emirates ID and work visa, I can travel to Dubai if I get a entry permit approval from DGCA, so I did that and fortunately got the approval and then I booked my ticket from Indore to Dubai. And on the day of travel at the indore airport, they...
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ISHika1504
Jun 16, 2021
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International Connecting Flight

Address:Kharghar, Navi Mumbai

We were traveling from Newark Airport USA to Indira Gandhi airport Delhi on the 15th and then had an interconnecting flight to Mumbai on the 16th after we landed. Minutes before we checked in our baggage they told us that the flight has been cancelled and we have been rescheduled for a domestic flight which would leave 2 hours later than our previous scheduled time. No compensation, remuneration or even apologetic behavior was displayed for...
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Vinaytalpada
Jun 16, 2021
Jun 17, 2021
This thread was updated on Jun 17, 2021
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Compensation insurance damage for baggage and lost of money claim..Delhi to Kabul flight AI243.Dtd. 15/6/21

Address:Afghanistan, Kabul

Dear sir,
I am Vinubhai punjabhai Talpada from Gujarat... Today Dtd. 15/6/21i travel to Kabul Afghanistan from Delhi.. By flight number AI243.
When I reached hotel.. I found that my bag was damaged and 450$+150Drhms missing from my bag. They broked chain lock of bag. This is very bad and sad experience for me with Air India...
Please compensation insurance about my loss of money and damage of baggage.
I attached...
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sud_1317
Jun 15, 2021
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Refund for cancellation

Address:India

Trip ID: RM4ARCNN8J with Indian Eagle.

The ticket was canceled on 26 May 2021 but agency Indian Eagle is not able to provide any information about the refund.
They say it will take some time but are unsure of how much time will it take to get my refund back.
Indian Eagle says Air India is suffering from financial issues.
I have paid USD 1400, I should get my refund at the earliest....
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