Air India Express Complaints & Reviews

I have booked tickets with Air India Express from Chennai to Singapore and since the Singapore govt did not give entry approval, I have cancelled my tickets on 29 June, 2020.

I am following up with Air India Express customer care for a refund from 5 months but there is no proper response from them. Customer care has standard answer "Escalated to back end team".

I tried sending mail to the nodal officer and the finance team as well but no luck.

PNR : LGJILN

Dear sir /madam,
Good day,
I booked a ticket from Trichy to Singapore by airindia express and due to covid situation I cancelled my trip to Singapore and I cancelled my air india express ticket on 10 september. at the time of cancellation the customer executive said that the amount will be back to the account within 10 working days.but already completed 70 days. and still not received anything.when ever calling to the customer care they just saying 2 days of maximum 5 days the amount will be back to your account.but more than 2 months passed like that and nothing received in account till now.so I request you kindly take some necessary action on it.
Thanking you
Jitendra Kumar
[protected]
I am attaching the flight details.

Dear Sir/Madam,

With reference to thePNR Number - JOXQVD, i didnt get any refund yet. Its been more than 120 days now. I am not even getting any update from your side.
I request you to process this refund at the earliest.

Thanks and regards,
Raguram

Hi,

I'm Jitendra Kumar, I had booked a ticket in Air India Express (IX -1682) from Tiruchirappalli, TRZ-11:05 15/ September /2020 to Singapore, Terminal 1, SIN-18:00 15/ September /2020. Due to Covid 19 Lockdowns and regulations, I had to cancel my ticket and I was expecting the return amount in few days which later turned out to be few months and I have still not received any amount.

Whenever I'm trying to reach out to customer care for this Issue, they simply give me one week time for the issue to be resolved. I have tried this from other contact numbers as well but of no avail. Everytime the same thing is happening without any proper resolution or any ETA. Up until now, i have tried contacting them atleast 30-40 time, but of no avail. I even dropped multiple mails and follow ups on [protected]@airindiaexpress.in id but that too didn't help my cause.

My contact details :
+91-[protected]
email id : [protected]@gmail.com

Attached is my ticket and one of the screenshot of email followup.

On 1st AUG 2020, We cancelled air india express flight tickets (total 3 tickets which includes mine, my wife and my daughter ) from Chennai to Singapore with PNR no:EFCGGU.As per cancellation policy an amount of Rs.64700 /- to be refund to my account and so far the amount not refunded.I keep on calling the customer care (approx. 20-30 times) and texted in social plat forms(like Facebook page of AIX and twitter page of AIX) and so far their reply is “we will look into it soon”. More than 90 days passed and I haven’t received the amount in my account.The amount is really huge in this pandemic time.I am a middle class man with lot of commitments .Pandemic already destroyed my savings and this refund amount is a huge to recover from my loans.Please do the needful. When I searched in Twitter there are hundreds of people who are suffering like me.

Booked tickets for me and my family on April 6th 2020. but due to the pandemic flight is cancelled. they are giving option to transfer the date. but I can't travel for at least 2 years. requested to refund the amount. but no reply from the company side

I had booked 4 tickets on PNR# VGUVNB on Feb 10th 2020 directly with Air India Express on their webpage.
i have been requesting for refund since 27th May as the flight was cancelled by Air India Express.

I contacted customer care and they mentioned it cannot be refunded.
Later when the CS phone number was reached after several international calls and also holding for a long time, they told me to contact nodal email id but their would be delay in refund.
I send several email to [protected]@airindiaexpress.in but with no reply or answer.

I request complete refund .

My booking Confirmation number is YXXQDK.

I have cancelled the ticket on 7th October and as per the norms, it takes 14 working days to get the refund however I haven't received the refund yet.

I have send so many follow up email, though haven’t got a single response.

Then started sending emails to [protected]@airindiaexpress.in and [protected]@airindiaexpress.in.

No response from Nodal as well. Please let me know whether I will be receiving my refund or not

Cancelled the ticket on 7th Sep it’s been two months and haven’t received the refund of 33k

Confirmation number : ZNPZEF

I had canceled my ticket on[protected]. But the amount has not yet been refunded.

Kripesh
kripesh.[protected]@hotmail.com
[protected]

I booked a two way ticket in Dec 2019 to travel in July 2020 from Doha to kannur. But due to pandemic flights were cancelled and meanwhile i lost my job in doha and repatriated back to kannur on Aug by Indigo flight. From june i am sending mails to customer care Air india express about refund but the reply comes as change your travel plan suggestion when i say i lost my job & returned. So they are not reading our mails just copy paste a standard reply and sending.
Please arrange for refund immediately
My contact number - +91 [protected]..

I had booked a flight on 6th July 2020 from Chennai to Singapore but unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money.

Confirmation number: ISCXJA
Flight no. IX -1688
Departing: Chennai, International Terminal, MAA 07:45 06/ July /2020
Arriving: Singapore, Terminal 2, SIN 14:40 06/ July /2020

For PNR VFLEME,
Name : Ms Rethikala Puthupparambil Sankarapillai
Amount: 1138 QAR (Applies to Fare, Taxes and SSR)
DOJ : 25th June

For PNR CDLXTS,
Name : Ms Rethikala Puthupparambil Sankarapillai
Amount: 10349 INR (Applies to Fare, Taxes and SSR)
DOJ: 18th AUG 2020

I cancelled my ticket on 12th July and for the last 3 months I'm waiting for the refund from Air India Express. Total amount to be refunded is Rs. 30, 530/-. Kindly assist in resolving this at the earliest considering the current situation. My contact email is [protected]@gmail.com
Booking Details as follows,
First Name: Jenifer Tina
Last Name: Telesphore
Booking PNR # :WQVYNN
Booking Date: 09-July-2020
Cancellation Date: 12-July-2020

Dear sir/madam,

This is to inform you that i had tried to book an air ticket in the name of my spouse "rajani" from mangalore to dubai on 21st october 2020. While booking the flight ticket, there was a technical error in the process as an amount of inr 11, 010.12 /- deducted from our bank account but i didn't receive any information regarding the ticket confirmation. I request to refund the money (I. E. Inr11, 010.12/-) as required as i have already book the new ticket for the same above travel itinerary. Please find the below pnr numbers which i have tried to book tickets two times for your reference.

Pnr - ejuueb
Pnr - teodfq

Kindly do needful.

Look forward to hearing from you

Thank & regards
Janardhan billava

Dear sir/madam,

I have booked a ticket for me and my family to travel from ccj to auh and auh to ccj (Booking reference number: yrpzll). Due to covid-19 outbreak i am forced to cancel the ticket and i apply for cancellation and refund on 12th march 2020. I am informed that i will get the money back within 14 working days.

I did not receive my refund and i have contacted air india express via call center and email continuously several times. Till now i haven't received my refund. Every time the customer care advises me to wait 1 week and call back but nothing happens.

I am getting the same message saying it under processing but no time frame.

Kindly do the need ful and arrange to provide my refund asap

I had booked a flight ticket with air india express for my sister in law to travel from chennai to singapore vide booking ref pnr: blzljd to travel on 05.05.2020. Unfortunately due the pandemic situation the airlines had cancelled the flight which was scheduled on this day. Later on the guest travelled by an repatriated air india flight on 21st may 2020.
As the air india express did not refund the cancelled flight ticket amount, i started corresponding to the customer care from 16th may 2020 and till now at least ten mails have been written to the airlines and for each mail a standard auto reply “we are experiencing very high email and call volumes and seek your understanding and patience.” only have been received. As this was not the answer for my refund issue, i had sent an email to the next level of grievance handling person “the nodal officer”. Let alone any reply, there was not even any acknowledgement for my email dtd. 22nd july 2020. As there was no response from this responsible person of air india express, i sent an email on 24th aug 2020 to the next level of this grievances handling person ”the appellate”. These two higher level officers have proved that, they are from a public sector unit which is a government agency and do not have time to bother on these kind of issues!
It is nearing six months now and still the airlines has not bothered to refund the cancelled flight ticket amount. And this is how the government agencies in india have made big haul of money during the pandemic from the people who are severely hit financially. It is high time that, the honourable courts in india should register a suo moto cases against these government agencies for this day light robbery. I am taking up this issue with the ministry of civil aviation, govt of india for speedy disposal of this issue.

I have booked my tickets from mumbai to dubai dated 28th october 2020 (Pnr nczjoo) booking is in the name of mustafa vohra. Now i have received an email that due to covid19 situation flight is not operational and i can change my travel dates.
Do you think its easy to change the travel dates when we have pre planned everything our return flight and hotel is already booked. So who will bear all those expenses will air india express bear this all expenses. If you are not sure about your flight operations then why the hell you take bookings. And your customer care guys are saying that if i cancel my tickets than i will have to pay 2500 per passenger, why the hell should i pay cancellation charges if your flights are not operational.
I require my full amount to be refunded i will not bear cancellation charges for your mistake.

Hi,
I have cancelled my tickets since march 14, 2020 due to covid pandemic, but even after 7 months air india has not updated on my refund status. They are not responding to my mails even.

My booking lieara and usudaa refund not recieved even after 5 months. I am in a jobless situation and struggling for money.

I had send several emails to them but so far no use

Regards

Biju jose
[protected]