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Updated: Apr 7, 2026
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Air India Express reviews & complaints page 17

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J
JINU R S
Jul 17, 2020
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Address: https://www.airindiaexpress.in/en

Dear Sir/Madam
My name is kunjimeeravu few months before I booked ticket in Air India express (Muscat to kochi and return) but unfortunately due to covid 19 I canceled my booking( 2nd May 2020). But still I didn't get my ticket refund. I called my times on customer care executive they quir my reason and they canceled my call too. I am a Indian working in Oman. Please consider my application and take the very immediate action on the above team.
I also attaching the screenshot of their reply
Jul 18, 2020
Complaint marked as Resolved 
Yet not solved my complaint. I'm still waiting for my ticket refund
Jul 21, 2020
Updated by JINU R S Who was resolved my complaint
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Yet no one contacted me from air India Express side and didn't get my refund money also. Please solve my complaint immediately. Please take necessary action to them
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Dear sir my flight was cancelled by the airline September 15 but i did not get refund money yet. Please solve my problem. My flight pnr no is XZQJYQ
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    vishnuraj2610
    from Mumbai, Maharashtra
    Jul 15, 2020
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    Address: Air India Express Air - India Express Building, Gandhi Square, D.H. Road, Kochi - 682 016, India.

    Hi,
    I had 2 air india bookings doha to trivandrum (Pnr vfleme) and trivandrum to doha (Pnr : cdlxts). I have cancelled all my travel plans and donot wish to travel anytime in future. Air india is neither allowing me to use this money to book other tickets nor giving me full refund. The only option they give is a free date change, which i can use as i am not going to trv anymore.
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      C
      CharlesFernandes
      Jul 14, 2020
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      Address: Nestle Middle East Manufacturing, Dubai, United Arab Emirates

      I had a booked ticket with air india express 22nd february 2020 for the travel dated 12th april from dubai/mangalore. Due to covid-19 lockdown and travel restrictions ticket was rescheduled to travel date 21st july on 1st april. Due to the current situation, my employer advised not plan any travel until further notice. Hence i am requesting air india express to provide the cancellation link since 30th june. Despite of explaining clearly at least 5 times, i am receiving standard reply : unable to refund, please reschedule.

      Requesting your support in resolving the matter.
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        A 1
        Jul 12, 2020
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        Hi,
        I wanted to cancel my flight on 13th july 2020 to dubai with pnr jzgiqt but sadly there is no cancellation option on the air india express booking site as it only allows to change or modify date and seat under manage my booking.

        I tried hard to reach the two 24x7 customer care numbers provided on 11th july and again today on 12th july but no answer. I wrote emails to customer care 45 hours before the flight departure, then to the nodal officer and last to the appeleate authority but no reply whatsoever.

        Since there is a time period policy applicable for cancellation and refund it is highly critical to get cancellation confirmation in time to be assured about the refund.

        Still waiting for the airline to respond with cancellation and refund confirmation.
        Apr 03, 2021
        Updated by A 1         Hello Sir/Madam,

        In response to my above complaint registered through this platform, Air India Nodal officer finally responded by offering a travel voucher valid till August 2021, which I had thankfully acknowledged.

        However, in wake of the second wave of COVID infections rising across India again, I do not think it wise to plan discretionary travel and requested the Air India Nodal office on email for a payment refund instead.

        As usual, Air India Nodal officer is too big and busy to respond to customer requests and my emails are unanswered.

        Kindly help me to get back my payment back please.

        I will be highly grateful.

        Pawan Kothari
        Email: [protected]@gmail.com

        New Delhi

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          S
          Sundar Thambu
          from Tiruchirappalli, Tamil Nadu
          Jul 11, 2020
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          Address: Airindia express customer service

          Hi,
          I need to cancel my ticket with pnr: fuvrwb
          Travel date - 14/07/2020
          From tiruchirappalli trz to singapore sin

          I tried roaming around chennai airport - no staffs,
          Then i tried with my family members at trichy airport - no staffs,
          No customer care services was also available.
          Tried the below numbers several times
          [protected]
          [protected]

          I need my refund which i am trying to cancel between 72hrs to 24hrs.
          Please deduct inr3700+350 and refund my balance.

          Please do the needful, attached my ticket for your reference.

          Thanks & regards,
          Muthu. M
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            G
            Gagan6262
            Jul 10, 2020
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            I booked ticket from air india express website on 18 march 2020. But they cancel all flights and they told me when you going back to uae we will change your ticket date free o cost. Now they told me we cannot refund or change the date. Please help me what i do
            Gagandeep singh
            [protected]
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              A
              a.jameelrahman
              Jul 9, 2020
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              As i mentioned in subject, i'm trying to book ticket on 9th july 2020 on air india express special charter flight dated 22/july/2020. After providing all the necessary payment details, error shows like booking not confirmed. But from account the money was deducted for ticket.

              I hope air india team will resolve this hopefully.
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                D
                Dee Dee
                Jul 9, 2020
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                I have one air ticket issued for my friend paid from my bank account. The flight was cancelled by airline due to covid outbreak. Even though it was not passenger's mistake, we agreed to charge applicable penalty while processing refund through airline's web page. It has been more than 80 days since we processed since the refund initiated, but so far the amount did not credit to our account. I wrote many times to airline for this, all i get was a pre printed reply "applicable refund amount will be processed to the card holder’s account shortly."
                I'm fed up with this
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                  ஆரூடன் வெங்கட்
                  Jun 25, 2020
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                  Dear Sir/Madam,

                  have cancelled my air ticket on 26/04/2020, but the refund amount not yet Credit in my account...

                  Debit Card MSCD ************3008 VENKATESH VAITHILINGAM 448.00 AED Approved [protected] Refund

                  Debit Card MSCD ************3008 VENKATESH VAITHILINGAM 445.12 AED Approved [protected] Refund

                  Please Please Please REFUND the amount & ADVICE...(Which Date I will get the amount)

                  Awaiting your reply..

                  Venkatesh Vaithilingam
                  View replies
                  same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
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                    ஆரூடன் வெங்கட்
                    Jun 25, 2020
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                    Dear sir/madam,

                    I have cancelled my air ticket on 26/04/2020, but the refund amount not yet credit in my account...

                    Debit card mscd *3008 venkatesh vaithilingam 448.00 aed approved [protected] refund

                    Debit card mscd *3008 venkatesh vaithilingam 445.12 aed approved [protected] refund

                    Please please please refund the amount and advice...

                    Awaiting your reply...

                    Thanks...

                    Venkatesh vaithilingam
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                      A
                      Arul Maria Arockiadas
                      Jun 16, 2020
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                      I booked a return ticket to travel from trichy to sharjah on 07-july - 2020 and[protected] through cleartrip value of aed 1280.
                      Month of march i got reschedule notice around 7 hours on both trip and informed i am eligible to get full refund if reschedule time more than 3 hours.
                      Somedays later i sent request through cleartrip to cancel tickets but i got noticed to get refund only aed 858.

                      Can you please help me how can i get balance also where i am not mistaken.
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                        S
                        Shaija20
                        Jun 13, 2020
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                        Dear team - i understand you are facing very high volumes but it’s a month i have been waiting for my refund on the cancelled tickets - there seems to be no end to my wait - can i know the date by when the credits will be made available.

                        For your ref the pnr as foll:
                        Abgtze
                        Angfxi
                        View replies
                        same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
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                          Bino Caesar
                          Jun 12, 2020
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                          I cancelled my ticket in air india express on may 25 i got mail fro air india express stating will be refund in 7-8 days, but its been more days now i didnt get refund yet. When i mailed them many times i am not getting any reply from them, kindly do the needful
                          View replies
                          same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
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                            Bilimora20
                            Jun 3, 2020
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                            Address: B 11 GANESH SOCIETY NEAR SOMNATH TEMPLE, BILIMORA DI NAVSARI

                            I have cancelled my booking on 27 march 2020 confermation no FRPQDY Name Bankimbhai Mangabhai Patel .
                            my account no[protected] bank state bank of india IFSC CODE-0000337.But i have not receved my refund in my bank account.I HAVE CANCELLED MY TICKET AS PER REFUND TERMS AND CONDITION AND PANELTY CANCELLATION CHARGE WILL BE DEDUCT IN RECEPT SO PLS RELEAS MY APPLICABLE REFUND IN MY BANK.AND I ATTACHED RECEPT FROM AIR LINE.
                            Thanks.PLS SEE ATTACHMENT contact no [protected] email [protected]@yahoo.com
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                              G
                              Girishjo
                              Jun 1, 2020
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                              Hi team,

                              My tickets have been auto cancelled by air india express and i followed by nearly 23 emails but i am not getting proper response from air india express on my refund amount. Kindly escalate and do the needful. I am unable to contact customer care services via phone.

                              Booking id krliyd -

                              My email id girishsubramani. [protected]@gmail.com
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                                R
                                Rahul Kathuria1
                                May 23, 2020
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                                Pnr no. Hygnin
                                Name :- rahul kathuria
                                Madurai to new delhi
                                Boooking date 23.03.20
                                Status :- confirmed...!
                                I got no message or email whether this flight is cancelled or not..
                                I booked the flight for 24.03.2020... While the govt. Allowed the flight to reach delhi before midnight.
                                And your airlines booked the tickets and cancelled the flight and did not even inform.
                                But when i called customer care they told me that today this flight is cancelled.. And i will not get refund..
                                If this flight is cancelled by airlines itself.. Why won't i get refund..?
                                And why your airlines didn't inform me about the cancellation..?
                                I paid rs 12000 aprx for this flight
                                And no intimation whether this flight is operational or not.?
                                Please look into this matter and process my full refund..!
                                May 23, 2020
                                Updated by Rahul Kathuria1                                 PNR no. HYGNIN
                                Name :- Rahul Kathuria
                                Madurai to New Delhi
                                Boooking date 23.03.20
                                Status :- Confirmed...!
                                I got no message or email whether this flight is cancelled or not ..
                                I booked the flight for 24.03.2020 ...while the govt. allowed the flight to reach Delhi before midnight.
                                And your airlines booked the tickets and cancelled the flight and did not even inform.
                                But when I called customer care they told me that today this flight is cancelled..and I will not get refund..
                                If this flight is cancelled by airlines itself ..why won't I get refund..?
                                And why your airlines didn't inform me about the cancellation..?
                                I paid RS 12000 aprx for this flight
                                And no intimation whether this flight is operational or not.?
                                Please look into this matter and process my full refund..!
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                                  R
                                  Rahul Kathuria1
                                  May 23, 2020
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                                  Pnr no. Hygnin
                                  Name :- rahul kathuria
                                  Madurai to new delhi
                                  Boooking date 23.03.20
                                  Status :- confirmed...!
                                  I got no message or email whether this flight is cancelled or not..
                                  I booked the flight for 24.03.2020... While the govt. Allowed the flight to reach delhi before midnight.
                                  And your airlines booked the tickets and cancelled the flight and did not even inform. And now refused to refund
                                  If this flight is cancelled by airlines itself.. Why won't i get refund..?
                                  And why your airlines didn't inform me about the cancellation..?
                                  I paid rs 12000 aprx for this flight
                                  And no intimation whether this flight is operational or not.?
                                  Please look into this matter and process my full refund..!
                                  View replies
                                  same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
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                                    Baldev kala
                                    from Hoshiarpur, Punjab
                                    May 22, 2020
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                                    Damaged baggage

                                    Respeted sir i had been arrived igi airport (New delhi) t3 on dated march 20.2020 with ix142 (Air india express). I found my baggage was broken, i registered my complaint same time with same airline officials (File reference - delai73628/20mar20/1615gmt). They also took the pictures of damaged baggage which was totally damaged. I have sent the email to concern department on dated may 20, 2020 but i didn't get any response. Please settle this...
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                                    wilfy123
                                    May 20, 2020
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                                    I booked a ticket from auh to ixe through a credit card. I was unable to travel because air india cancelled the flight. They said full refund will be made to the same card which was used at the time of booking. Thinking that i did not paid to the bank and now the bank has charged me late fee because air india made partial payment only and that too very late.

                                    Below is the travel info.

                                    Pnr: aazpkg
                                    Total cost: aed 1006.06
                                    Refunded amount: aed 702.46
                                    Remaining amount: aed 303.60
                                    Bank charged me late fee plus tax: aed 466.54

                                    Email: [protected]@gmail.com
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                                      S
                                      Sivagumar
                                      May 16, 2020
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                                      Passenger: sivagumar s/o subramaniam
                                      Pnr: jmmj5
                                      Ticket number:[protected]

                                      Hi above is the details for my refund. I had submitted it on 10th march. On the same day i was informed by your staff that i will receive the refund in about 3 weeks.
                                      On 29th march, i was informed via email that i will be refunded by mid april.
                                      It is mid may now, more than 2 months since the request for refund. My follow up emails have gone unanswered.
                                      Do process the refund at the earliest. It is tough times for me. The cash is essential for me. I had received my refund from other airlines within 18 days even though they are in the same situation as all o[censored]s.
                                      View replies
                                      same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
                                      Reply
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