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Updated: Dec 10, 2025
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Air India Express reviews & complaints page 17

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A
A 1
Jul 12, 2020
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Hi,
I wanted to cancel my flight on 13th july 2020 to dubai with pnr jzgiqt but sadly there is no cancellation option on the air india express booking site as it only allows to change or modify date and seat under manage my booking.

I tried hard to reach the two 24x7 customer care numbers provided on 11th july and again today on 12th july but no answer. I wrote emails to customer care 45 hours before the flight departure, then to the nodal officer and last to the appeleate authority but no reply whatsoever.

Since there is a time period policy applicable for cancellation and refund it is highly critical to get cancellation confirmation in time to be assured about the refund.

Still waiting for the airline to respond with cancellation and refund confirmation.
+1 photos
Apr 03, 2021
Updated by A 1 Hello Sir/Madam,

In response to my above complaint registered through this platform, Air India Nodal officer finally responded by offering a travel voucher valid till August 2021, which I had thankfully acknowledged.

However, in wake of the second wave of COVID infections rising across India again, I do not think it wise to plan discretionary travel and requested the Air India Nodal office on email for a payment refund instead.

As usual, Air India Nodal officer is too big and busy to respond to customer requests and my emails are unanswered.

Kindly help me to get back my payment back please.

I will be highly grateful.

Pawan Kothari
Email: [protected]@gmail.com

New Delhi

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    S
    Sundar Thambu
    from Tiruchirappalli, Tamil Nadu
    Jul 11, 2020
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    Address: Airindia express customer service

    Hi,
    I need to cancel my ticket with pnr: fuvrwb
    Travel date - 14/07/2020
    From tiruchirappalli trz to singapore sin

    I tried roaming around chennai airport - no staffs,
    Then i tried with my family members at trichy airport - no staffs,
    No customer care services was also available.
    Tried the below numbers several times
    [protected]
    [protected]

    I need my refund which i am trying to cancel between 72hrs to 24hrs.
    Please deduct inr3700+350 and refund my balance.

    Please do the needful, attached my ticket for your reference.

    Thanks & regards,
    Muthu. M
    +1 photos
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      G
      Gagan6262
      Jul 10, 2020
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      I booked ticket from air india express website on 18 march 2020. But they cancel all flights and they told me when you going back to uae we will change your ticket date free o cost. Now they told me we cannot refund or change the date. Please help me what i do
      Gagandeep singh
      [protected]
      +1 photos
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        A
        a.jameelrahman
        Jul 9, 2020
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        As i mentioned in subject, i'm trying to book ticket on 9th july 2020 on air india express special charter flight dated 22/july/2020. After providing all the necessary payment details, error shows like booking not confirmed. But from account the money was deducted for ticket.

        I hope air india team will resolve this hopefully.
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          D
          Dee Dee
          Jul 9, 2020
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          I have one air ticket issued for my friend paid from my bank account. The flight was cancelled by airline due to covid outbreak. Even though it was not passenger's mistake, we agreed to charge applicable penalty while processing refund through airline's web page. It has been more than 80 days since we processed since the refund initiated, but so far the amount did not credit to our account. I wrote many times to airline for this, all i get was a pre printed reply "applicable refund amount will be processed to the card holder’s account shortly."
          I'm fed up with this
          +1 photos
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            ஆ
            ஆரூடன் வெங்கட்
            Jun 25, 2020
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            Dear Sir/Madam,

            have cancelled my air ticket on 26/04/2020, but the refund amount not yet Credit in my account...

            Debit Card MSCD ************3008 VENKATESH VAITHILINGAM 448.00 AED Approved [protected] Refund

            Debit Card MSCD ************3008 VENKATESH VAITHILINGAM 445.12 AED Approved [protected] Refund

            Please Please Please REFUND the amount & ADVICE...(Which Date I will get the amount)

            Awaiting your reply..

            Venkatesh Vaithilingam
            +1 photos
            View replies
            same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
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              ஆ
              ஆரூடன் வெங்கட்
              Jun 25, 2020
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              Dear sir/madam,

              I have cancelled my air ticket on 26/04/2020, but the refund amount not yet credit in my account...

              Debit card mscd *3008 venkatesh vaithilingam 448.00 aed approved [protected] refund

              Debit card mscd *3008 venkatesh vaithilingam 445.12 aed approved [protected] refund

              Please please please refund the amount and advice...

              Awaiting your reply...

              Thanks...

              Venkatesh vaithilingam
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                A
                Arul Maria Arockiadas
                Jun 16, 2020
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                I booked a return ticket to travel from trichy to sharjah on 07-july - 2020 and[protected] through cleartrip value of aed 1280.
                Month of march i got reschedule notice around 7 hours on both trip and informed i am eligible to get full refund if reschedule time more than 3 hours.
                Somedays later i sent request through cleartrip to cancel tickets but i got noticed to get refund only aed 858.

                Can you please help me how can i get balance also where i am not mistaken.
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                  S
                  Shaija20
                  Jun 13, 2020
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                  Dear team - i understand you are facing very high volumes but it’s a month i have been waiting for my refund on the cancelled tickets - there seems to be no end to my wait - can i know the date by when the credits will be made available.

                  For your ref the pnr as foll:
                  Abgtze
                  Angfxi
                  View replies
                  same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
                  Reply
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                    B
                    Bino Caesar
                    Jun 12, 2020
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                    I cancelled my ticket in air india express on may 25 i got mail fro air india express stating will be refund in 7-8 days, but its been more days now i didnt get refund yet. When i mailed them many times i am not getting any reply from them, kindly do the needful
                    View replies
                    same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
                    Reply
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                      B
                      Bilimora20
                      Jun 3, 2020
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                      Address: B 11 GANESH SOCIETY NEAR SOMNATH TEMPLE, BILIMORA DI NAVSARI

                      I have cancelled my booking on 27 march 2020 confermation no FRPQDY Name Bankimbhai Mangabhai Patel .
                      my account no[protected] bank state bank of india IFSC CODE-0000337.But i have not receved my refund in my bank account.I HAVE CANCELLED MY TICKET AS PER REFUND TERMS AND CONDITION AND PANELTY CANCELLATION CHARGE WILL BE DEDUCT IN RECEPT SO PLS RELEAS MY APPLICABLE REFUND IN MY BANK.AND I ATTACHED RECEPT FROM AIR LINE.
                      Thanks.PLS SEE ATTACHMENT contact no [protected] email [protected]@yahoo.com
                      +1 photos
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                        G
                        Girishjo
                        Jun 1, 2020
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                        Hi team,

                        My tickets have been auto cancelled by air india express and i followed by nearly 23 emails but i am not getting proper response from air india express on my refund amount. Kindly escalate and do the needful. I am unable to contact customer care services via phone.

                        Booking id krliyd -

                        My email id girishsubramani. [protected]@gmail.com
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                          R
                          Rahul Kathuria1
                          May 23, 2020
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                          Pnr no. Hygnin
                          Name :- rahul kathuria
                          Madurai to new delhi
                          Boooking date 23.03.20
                          Status :- confirmed...!
                          I got no message or email whether this flight is cancelled or not..
                          I booked the flight for 24.03.2020... While the govt. Allowed the flight to reach delhi before midnight.
                          And your airlines booked the tickets and cancelled the flight and did not even inform.
                          But when i called customer care they told me that today this flight is cancelled.. And i will not get refund..
                          If this flight is cancelled by airlines itself.. Why won't i get refund..?
                          And why your airlines didn't inform me about the cancellation..?
                          I paid rs 12000 aprx for this flight
                          And no intimation whether this flight is operational or not.?
                          Please look into this matter and process my full refund..!
                          May 23, 2020
                          Updated by Rahul Kathuria1                           PNR no. HYGNIN
                          Name :- Rahul Kathuria
                          Madurai to New Delhi
                          Boooking date 23.03.20
                          Status :- Confirmed...!
                          I got no message or email whether this flight is cancelled or not ..
                          I booked the flight for 24.03.2020 ...while the govt. allowed the flight to reach Delhi before midnight.
                          And your airlines booked the tickets and cancelled the flight and did not even inform.
                          But when I called customer care they told me that today this flight is cancelled..and I will not get refund..
                          If this flight is cancelled by airlines itself ..why won't I get refund..?
                          And why your airlines didn't inform me about the cancellation..?
                          I paid RS 12000 aprx for this flight
                          And no intimation whether this flight is operational or not.?
                          Please look into this matter and process my full refund..!
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                            R
                            Rahul Kathuria1
                            May 23, 2020
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                            Pnr no. Hygnin
                            Name :- rahul kathuria
                            Madurai to new delhi
                            Boooking date 23.03.20
                            Status :- confirmed...!
                            I got no message or email whether this flight is cancelled or not..
                            I booked the flight for 24.03.2020... While the govt. Allowed the flight to reach delhi before midnight.
                            And your airlines booked the tickets and cancelled the flight and did not even inform. And now refused to refund
                            If this flight is cancelled by airlines itself.. Why won't i get refund..?
                            And why your airlines didn't inform me about the cancellation..?
                            I paid rs 12000 aprx for this flight
                            And no intimation whether this flight is operational or not.?
                            Please look into this matter and process my full refund..!
                            View replies
                            same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
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                              B
                              Baldev kala
                              from Hoshiarpur, Punjab
                              May 22, 2020
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                              Damaged baggage

                              Respeted sir i had been arrived igi airport (New delhi) t3 on dated march 20.2020 with ix142 (Air india express). I found my baggage was broken, i registered my complaint same time with same airline officials (File reference - delai73628/20mar20/1615gmt). They also took the pictures of damaged baggage which was totally damaged. I have sent the email to concern department on dated may 20, 2020 but i didn't get any response. Please settle this...
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                              wilfy123
                              May 20, 2020
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                              I booked a ticket from auh to ixe through a credit card. I was unable to travel because air india cancelled the flight. They said full refund will be made to the same card which was used at the time of booking. Thinking that i did not paid to the bank and now the bank has charged me late fee because air india made partial payment only and that too very late.

                              Below is the travel info.

                              Pnr: aazpkg
                              Total cost: aed 1006.06
                              Refunded amount: aed 702.46
                              Remaining amount: aed 303.60
                              Bank charged me late fee plus tax: aed 466.54

                              Email: [protected]@gmail.com
                              +2 photos
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                                S
                                Sivagumar
                                May 16, 2020
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                                Passenger: sivagumar s/o subramaniam
                                Pnr: jmmj5
                                Ticket number:[protected]

                                Hi above is the details for my refund. I had submitted it on 10th march. On the same day i was informed by your staff that i will receive the refund in about 3 weeks.
                                On 29th march, i was informed via email that i will be refunded by mid april.
                                It is mid may now, more than 2 months since the request for refund. My follow up emails have gone unanswered.
                                Do process the refund at the earliest. It is tough times for me. The cash is essential for me. I had received my refund from other airlines within 18 days even though they are in the same situation as all o[censored]s.
                                View replies
                                same here, cancelled on 8th March 2020, yet to get any money. Please raise complaint in http://www.consumerhelpline.gov.in/ as well
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                                  B
                                  Bilimora20
                                  May 15, 2020
                                  Resolved
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                                  Resolved

                                  Address: B 11 GANESH SOCIETY NEAR SOMNATH TEMPLE, BILIMORA DI NAVSARI

                                  I have cancelled my booking on 27 march 2020 confermation no FRPQDY Name Bankimbhai Mangabhai Patel .
                                  my account no[protected] bank state bank of india IFSC CODE-0000337.But i have not receved my refund in my bank account pls process for refund and inform refund status,
                                  Thanks.
                                  +1 photos
                                  May 21, 2020
                                  Complaint marked as Resolved 
                                  pnr no FRPQDY MOBIL NO 9724348928 EMAIL ID [email protected]
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                                    K
                                    Kannan7405
                                    May 3, 2020
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                                    Dear sir,
                                    Please refund my air ticket fee since the flight has been cancelled.
                                    Booking ref: gceeaq
                                    I have booked airticket on april, 2020 for the travel date of 4th may, 2020.
                                    But flight has been cancelled due to covid 19 travel restrictions in india.
                                    Hence as per government guidelines please refund the full amount asap since i have canceled the booking.
                                    Or else issue a voucher to rebook on the next available schedule.
                                    View replies
                                    Hi,
                                    Did you receive any response from their end?
                                    I am in a similar situation.Waiting for over 2 months for my refund and no communication from their ecommerce dept.
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                                      A
                                      ALex T John
                                      Apr 7, 2020
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                                      I have request to cancel my both tickets ;- 1st one on 11th march 2020 (Pnr: ykilld) and 2nd one 24th march 2020 (Pnr: jgifqc). Until now i don't received my refund amount. I forward email to "[protected]@airindiaexpress.in" many time and there are telling transfer as soon as possible.

                                      Now almost 26 days complete. Till not start to process..
                                      Please needs to help us...
                                      +1 photos
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