Air India Express Complaints & Reviews

Dear,

I have did booking through agent (from Mangalore to Doha) and booking date is 10th of April, 2020 due to lockdown flights has been cancelled.

My Father and Mother are in old age above 70 plus year old and they will not travel to Doha QATAR in future date also in this condition ( due to Corona Virus ) which is effect their health as I need full refund against my payment.

As I spoke to airindiaexpress customer care, They said I will not get full refund, cancellation charges will applicable Rs.4, 400/- which is not yet all acceptable for me and Rs.4, 400/- big money for me compare to my salary and my parents are in 70 plus year old and they will not travel in future also.So I need full refund against my payment.

Your Customer care Mr.Shahul provided the your e mail id to get the approval for full refund.

Hence, I want to cancel the booking Ref:-GNHQLY and I am requesting you to refund the full amount without cancellation charges.

Please find attached Ticket copy for your reference.

Hi,

I have cancelled ticket on 29th jan for air india express with pnr number: kmuedc from coimbatore to singapore. As per the attached receipt i was supposed to receive 16425.62 inr back. However untill now i have not received my refund cancellation amount. Attach is the receipt that was shared with me by air india confirming that they will credit 16425.62 inr to my account. Please check.

I had plan to travel from coimbatore to newdelhi on 22.03.2020.in air india express ix - 013
Booking id: nf[protected]. Due to the situation of implemention of section 144 all over india on 22.03.2020. I have cancelled my ticket and i have not getting full refund. How it is possible to travel with my family in this situation? Kindly consider my case for full refund

I called air india express customer care to reschedule my flight ticket, stayed on the ivr for 45 mins and call got dropped, finally after several failed attempts the call was connected to an agent who sent me a payment link for an amount of inr 351, the link did not work and i was unable to reach your customer care, i then rescheduled my flight online and was charged a penalty of inr 1100, i then called your customer care at 6am thinking the call volume would be less, the call was connected to an agent by the name of khalid who said penalty waivers can be provided only if the ticket is rescheduled through the call center, your ivr and your fb post only states that ai offers penalty waivers and does not state it had to be done through the call center only, upon requesting for a supervisor several times, i was told that in a place like air india there are no supervisors available and the place is being operated by agents only. Finally khalid disconnected the call. I have sent emails to customer care but unfortunately there is no response, air india reads the msgs on fb msngr but does not respond to customer queries. Most pathetic airline with the worst customer service.

I have email send emails to the nodal officer but there is no response

If flights have been suspended air india express should provide a refund.

Please have a look at their facebook page. It is filled with customer complaints.

#airindiaexpress

I had done booking for 20 apr 2020 from coimbatore to lucknow for 3 person.
After the completion of all the details and payment done, not received the ticket anywhere.
It is confirmed that a payment of rs 19, 536 has been deducted from my sbi account -[protected].

Details of passenger name
Mr sanjeev singh
Mrs shivangini singh
Ms tavishi singh

Frequent flyer no[protected]br...

For the chennai to singapore flight departed on 04/03/2020, flight no: ix 688, confirmation number moiqeg. I have booked for my sister-in-law, i paid rs 2700 via online for extra baggage allowance. The amount has been debited from my account, but extra baggage has not been confirmed at the aie end and not reflected in the ticket also. On the departure date, we have been asked to pay rs 2700 for extra baggage as they told that the money debited will be returned to our account automatically in 1 or 2 days. Until now, the amount has not been returned. No one is picking calls. Sent 4-5 mails, only for the first mail, there was a reply that they would look into this, then no replies further.

I am a senior citizen, 72 years old who was travelling alone from delhi to abu dhabi by flight ix 115.
During luggage check-in the lady at the counter told me that i have excess check-in luggage of 4 kgs and that i need to pay inr 1500. But i had already double checked the luggage weight at home as 20.5 kgs and cabin baggage as 7.4 kgs. I repeatedly told her that there is some problem with your machine but she didn’t agree and forced me to pay inr 1500 through my credit card else i won’t be allowed to board the plane. I was shocked to see such kind of rude behavior with a senior citizen traveling alone and hence paid the amount.
When i reached my destination in abu dhabi, i again checked the luggage with a digital weighing machine and it was exactly 20.5 kgs.
I didn’t expect such behavior from a reputed airline like yours. I request you to look into the matter urgently and reply at the earliest.

Booked a ticket from mumbai to dubai for may 06, 2020, on feb 13th. Payment made from icici bank debit card. Confirmation of the amount deducted from the bank came instantly on my phone. However, as soon the page was redirected to the merchant site, there was an error message saying the payment was failed. A message was displayed with an email address for contact if the amount was deducted from the bank and the ticket confirmation was not...

[protected], [protected] flight no ix -172, please find attached for more details about, flight was delayed 2 hours and on boarding pass they have mentioned gate no 6 for departure and they departure from gate 24 without and announcement, i missed flight and was sufferings 5 hours here and there ask for help, no one helped me and ask me to but new tickets for next flight, i need refund for my tickets which i not used, its highly appreciated i[censored] solve this case as soon as possible, worst services i had with air india and their staff, very disappointed they don't have any priority qua for ladies with baby,

Hi, on 12th jan 20 i tried booking ticket through air india call center as usual, and made 50, 000 inr (Ticket cost - 214, 000 inr). Due to some technical reason i was not able to make remaining payment hence ticket was not booked. Though pnr number was generated. Now 50, 000 inr got debited from my bank account and the transaction successful.

Air india said within 48 hours it will be credited back to bank account.

But still today on 03rd feb 20 the amount has not refunded by air india.

Kindly take serious action against them.

Thanks

I've booked a return trip from dmm to ccj via airindia express website using my credit card. I got confirmed tickets in my email and the amount also deducted from my card. After 3 days i postponed my trip to a week after the initial date. I paid extra for that using my debit card. After reaching airport for my outbound travel from dmm, the check in staff informed me that my ticket is not showing in their system. They asked me to wait for almost an hour and then informed that he tried to reach the hq but no one is available. He also told me rudely that if i want to travel today, i have to pay the full one way ticket amount of 901 sar again. After several minutes of argument i was forced to pay the extra money to travel in that flight. They gave a receipt of the same.
I've tried to reach air india express customer care and they simply instructed to send an email to customer care with all details. After several emails to customer care and their nodal officer, they responded that they are investigating the same. I'm still waiting (More than 4 weeks) for an answer and the refund of my money

I had tried to do a booking online yesterday (26jan2020) and after entering card details it went to error and didn't get any confirmation money was also not deducted at that time. I waited over 2 hours and did a booking any which got confirmed. But at night got 2 messages and my money got deducted twice. Amount of 680.67 dhs (13, 195.92 rs) was deducted twice. Only confirmation i got was :confirmation number "dquzla". Flight ix-537.
br...

This side saleem javed yesterday 24/01/2020 m travel delhi to dubai 13.20 pm my boding pass sheet number f 12 but i m coming flite my sheet changing talk me your shet we will be changing your sheet a29 why changing my sheet without my prison i m not free travel i m pay 14791 rs and return ticket totle pay 23850 rs so i m not comfort my sheet so my all amount return my number is [protected] my emal live. [protected]@gmail.com

Saji george vellavoor
[protected]@gmail.com
+[protected]
I had (On 09-dec-2019) booked online an air india express flight ticket from
Thiruvananthapuram to doha, qatar (Ix-373) dated 17-jan-2020, ticket charge was indian rupees 13673/- (Confirmation number zywjra)
Same day morning i reached airport counter for boarding, then air-india
Ground staff told me the system showing the ticket has been canceled and
Refunded to my bank account, and forced me to take another flight ticket to
Travel an amount of indian rupees 18395/- (Confirmation number xjorae)
I repeatedly told them i never got any ticket cancellation mail from
Air-india or refund details from the bank
Now i came back to qatar and checked with the bank and bank confirmed there is no refund amount from the air-india.
Hereby i am attaching both tickets and you can check the cctv at the desk too.
Until today (21-jan-2020) i didn't receive any refund amount to my bank account.
Hope a favourable action
Best regards,
Saji george vellavoor

On dec 8th 2019 i book a ticket from shj to trivandrum using credit card. By mistake the date i have selected is wrong. That's why i cancel that ticket within 1 hour. After i got a confirmation email also. I contacted air india office in dubai. They said that email on [protected]@airindia.in. So i email on this email 4 times. They reply that refund money will credited within 20 working days....

I had cancelled my air india ticket (Bangalore - lhr - bangalore) on 13th dec'2019. I was communicated that the refund would be processed within 20 days. It has been more than 4 week, but the refund has not been processed. When i call them, they are unable to give me a status. The details as included below:

Ticket ref - z92vm

E-ticket no[protected]

Frequent flier (Air india[protected]

Dear air india express team,

Last few years i am travelling with air india express from doha to cnn, ccj and cnn, ccj to doha. For the last week i got 3 days leave from my office to travel kannur, kerala, india. So i booked ticket with air india express and unfortunately it was utterly worst experience in my life. Following are the difficulties experienced during my travel.
Passenger name: rashid thalayillath muhammed haji
Travel date: doha to kannur (Travel date & time :17/12/2019, 22:30)
Travel date: kannur to doha (Travel date & time :21/12/2019, 19:50)

No: 1. On 16/12/2019 i booked ticket from doha to kannur (Travel date & time :17/12/2019, 22:30) through air india express website using commercial bank credit card. After the payment i got an error message "some error occurred". I didn't get any confirmation details or ticket details. After that i tried to contact customer support team on[protected] more than 2 hrs using 3 different contact number from qatar. I tried continuously finally got connected and they provided the pnr number (Confirmation number: xhmvex).

No: 2. On 17/12/2019 i tried to reserve my seat using air india express website, selected seat number 6d and made the payment 25 qr using credit card. After that i went airport for travelling to kannur during that time from air india express counter they informed as your pnr number not showing in the list. I checked with air india express office for the issue, they told me you need to pay balance amount 25 qr for the seat reservation. I informed them i made that payment through my credit card and there is no pending for my ticket, i lost my 1 hr in air india express counter and i made double payment for the seat. My previous credit card payment not yet roll backed 25 qr.

No: 3. On 19/12/2019 i booked return ticket trough air india express website from kannur to doha (Travel date & time :21/12/2019, 19:50) using commercial bank credit card. After the payment i got an error message "some error occurred". I didn't get any confirmation details or ticket details. After that i tried to contact customer support team on[protected]. I tried continuously and got connected, they told me your booking was cancelled from the website and payment will be roll backed. After some time account credited with an amount that is less than my actual payment amount. Lost amount inr 14457.91 and return credited amount 458.34 qr (Near to inr 9000) balance amount around 5500 inr

No:4. On 21/12/2019 i reached cnn airport around 17:00 o'clock for travelling to doha. From the airport staff they informed check in not yet started because the flight is 2 hrs delayed (I didn't get any email or sms confirmation about the flight delay). I wasted my 2 hrs outside the airport. After 2 hrs 19:00 o'clock they started check in and during the check in they informed flight will be again delay another 50 minutes. So it will be 2 hrs 50 minutes delay. After the immigration from the display screen we can see that flight rescheduled again to 23:00 o'clock. And unfortunately flight departures on 23:35 o'clock. Scheduled departure time 19:50 and actual departure time is 23:35. So total off 3 hrs 45 minutes delay. The flight arrived doha 01:40. I am working in government sector (Supreme committee for delivery and legacy al bidda tower office qatar.) due to the flight delay today i cannot attend my office.

This is not good experience for me, because i am travelling only for 3 days leave and i wasted my valuable time in airport, i cannot attend in my office. Also i paid more than 40000 inr for this trip.

So kindly check the above mentioned details and take necessary action for the compensation due to flight delay, and please refund the balance amount informed in no: 2 and 3

Pfa

Thanks and regards

Rashid thalayillath muhammed haji
Villa no 91, sultan complex 2
Ain-khalid, doha, qatar
Mob:+[protected]

From
Suresh. K
1/211 a2 sreekrishna
Near thayyat ayyappa temple
Westhill chungam
Westhill p. O
Kozhikode
Kerala-673 005

Respected sir,

I have been using air india for a long time. Recently, i had a very bitter experience from your side.

On 14.11.2019 i booked ticket with booking reference h84kg (E-ticket no.[protected] for my travel from bengaluru – delhi (Ai 501), delhi – lucknow (Ai 811) on 25.11.2019 and from lucknow to delhi (Ai 412) and delhi – bengaluru (Ai 502) on 30.11.2019 (Annexure a
But unfortunately, on 30.11.2019 my flight ai 412 from lucknow – delhi got delayed for about 5 hours 20 minutes and reached delhi airport at 15.35 hrs. Which is evident from the ‘delay certificate’ dated 30.11.2019 (Annexure b & c).

After reaching delhi airport i contacted ‘air india transfer desk’ and he directed me to airport gate no. 1 (Outside) for ‘air india ticketing counter’. After reaching gate no. 1, i found that the ‘ticketing counter’ was near pillar 9 in second floor. The staff at the ticketing counter were not at all co-operative. I waited for half an hour to get delay certificate. Standing in the queue for 45 minutes i got boarding pass from boarding pass counter for ai 174 delhi – bengaluru flight for my onward journey to bengaluru at 6.30 pm on 30.11.2019. At delhi airport i ran from pillar to post to get the delay certificate and boarding pass for ai 174 delhi – bengaluru flight.

On 30.11.2019 at about 9.35 pm i reached bengaluru airport. As there was no connecting air india flight from bengaluru – kozhikode, on 14.11.2019 i booked a ticket from bengaluru – kozhikode in spice jet sg 344 for departure at 21.35 hrs. On 30.11.2019 (Annexure d). After reaching bengaluru airport i contacted spice jet office and they informed that sg 344 had already departed. Their next flight to kozhikode was on 01.12.2019 at 21.35 hrs. Only and they were unable to cancel the ticket and refund the full amount. They informed me that they were ready to cancel the ticket and that i would get a refund of about rs. 400/- only being tax amount. So, i did not cancel the ticket. Then i approached the air india counter at bengaluru airport for my onward journey to kozhikode. They said that they were helpless and couldn’t do anything. I contacted all other airline offices for my travel to kozhikode. The next available flight from bengaluru – kozhikode was indigo flight on 01.12.2019 at 9.30 am with a fare of rs. 6, 000/-. I was in a totally helpless situation.

After all these sufferings at that night, i caught a bmtc bus from bengaluru airport to bangalore satellite bus station and from there to kozhikode by a kerala state rtc bus (Annexure e). I reached kozhikode on[protected] at 9.40 am.

The only help from the side of air india was that i got complimentary breakfast at lucknow airport.

I have suffered a lot at delhi airport because of the sheer negligence of the air india staff. Neither complementary food packets were provided at delhi airport and bengaluru airport nor any help was provided from your office.

I ran all around delhi airport air india office to get a connection flight to bengaluru. I am 54 years old. Being a diabetic patient, my sugar level increased drastically due to these sufferings. My lab report and the doctor’s prescriptions support the same (Annexure f & g). I am working as private secretary in income tax department. I am not in a position to attend the office due to the mental sufferings.

Considering my physical and mental sufferings and financial losses incurred by me for not cancelling my bengaluru – kozhikode air ticket, charges paid to bmtc and ksrtc bus, food and other charges at delhi and bengaluru airport, i seek a compensation of rs. 50, 000/- (Rupees fifty thousand only). I request a favorable reply from your end at the earliest, i. E. Within 15 days from the receipt of this letter. If no satisfactory reply is received from your side within 15 days, i will be forced to file a complaint before the district consumer forum at kozhikode.

Thanking you,
Yours truly,
Suresh k
Ph: [protected]
Place: kozhikode
Date:[protected]

Purchased a ticket from doh to cnn suppose to travel 4/10/2019 with ref wtaqvr, unfortunately was not able to travel so, i had to cancel this ticket on 3/10/2019 and advised that the cancellation amount will be refunded within14 days but till date, i haven't received any amount or update. I called manytimes to customer care also send many reminder email to finance dept and customer care till no response yet. Expecting your valuable assistance in regards to my refund will be highly appreciate.

Yesterday (16/11/2019) i booked ticket in air india express flight schedule on 23 november 7.40 hrs on trivandrum muscat sector through member login page of air india express website
But money transaction not completed as there is delay in getting otp
Later i found the this booking in my bookings in the member page of air india express website
Which shows to retry payment to complete transaction. Accordingly i paid money...