Air India Express Complaints & Reviews

I booked two tickets. Passenger name mrs jibina shajahan and miss zainab shajahan, travelled date 17th dec 2019 sector sharjah to mumbai. The fund irs23494.43 deducted from my account and ticket not issued. Time of booking 16/11/19 2.45pm. For purchasing payment i was used my debit card belongs to federal bank visa debit card. Pls send the copy of ticket by email or reply the status of fund you received. Thanking you
Yours truly
Jibina shajahan

Please note i book a ticket for my brother (Dmm-ccj-dmm) on[protected] on online from saudi arabia and canceled same day, confirmation number stopto, but until know i did not get back the refund amount sar 1, 070.25. I send email and call to customer care bunt until now i did not get any feedback just they taking all information without any response, i spent lot of money to call customer care.

So i kindly request you to please do the need full to refund my money

I was travelling back from sydney to new delhi on 3rd november 2019. I was travelling with 2yr old twins and senior citizen parents. After a nearly 13hr journey with highly disturbed and irritated twin i was given back by stroller with broken wheels. Imagine my plight that with 6 luggage bags and a set of senior citizen parents who could barely walk i had to manage my twins just because the airline broke my stroller... I demand an instant reimbursement for the same as i am a frequent traveller and it’s an expensive necessity item which they broke.
My flight no was ai301 (Sydney to delhi)
Date of journey 3rd november 2019
Seat no’s 33h, 33g, 33j, 34g&33j

I tried on 31/10/19 to book ticket from dubai to amritsar and return for 3 passengers on dated 22/11/2019 & return on 24/11/2019 online.

After entering the credit card ending with 9810 details and otp for my card ticket has not been generated but instead an error window came mentioning "server error".

The amount of dhs. 2909.61 has already been debited from my credit card account.

I don't know what to do now.

Air indian express flight from chennai to trivandrum was delayed.. I am coming from china and got the information only after reaching singapore.. There was no way i could change my ticket during that time or do anything with it.. I know i am in a budget flight but you can atleast provide me with a place to rest just beacause it was ylur mistake.. Or atleast provide me with internet so that i could inform my parents. I dont have indian sim card with me

I am writing to seek your help, to get my refund from air india express.

I was booking flight for my family on september 2nd from dxb to ccj on airindia express official booking website. The booking ended up in error after payment was made, 1400 aed from my credit card. I called airindia express support which is only in india immediately after long wait on call, they attended the call and confirmed the booking is failed and shared failed one also asked me to sent an email requesting for refund to [protected]@airindiaexpress.in

I did the same and booked another ticket with online travel agent.

But since then every week i send email and even called them, all they can say is we have forwarded to finance team and said me to call finance team directly, and they never answer the call, but then why a company would have customer support line if they can not process or liease and resolve a common issue.

It's been almost two months now and i have no update.

I did travel with my spouse on airindia express flight ix346/10oct dubai kozhikode. I had to wait for more than 1 hour at kozhikode airport to retrieve the broken box, as the last piece on the belt.
Subject was referred to the staff and without looking at the box, he straight away informed that there is no compensation for broken wheels and handle. It is not the broken wheel, apiece of the box, along with the wheel was already gone.
Below is the complaint, which i forwarded to airindia express
Dear concerned
I did travel with my spouse, on ix346/10oct, dxbccj, with 3 piece baggage. I was satisfied with the in-flight services, but was totally dissatisfied with the mishandling of my baggage.
I had to wait for more than 1 hour to retrieve my baggage, which was received by around midnight. As soon as i collected my baggage, i noticed that corner of my suitcase was broken and the wheel is also lost. I reported to one of your airport staff, mr. Shibil, who informed that he is unable to do anything in this case. He informed that they are not handling such cases at ccj airport, and asked me to write my grievances and claim through the ix customer support by e-mail.
The baggage (Suitcase) under tag no ai351429 is now totally useless. Attached are images of the broken suitcase and copies of tag and boarding passes.
I request you, either to replace my suitcase high flyer th0193pcabs with the same quality one or reimburse the cost of the suit case, which is approximately, aed.200.00.
Awaiting your earliest action.

Best regards

Kutty sachidanandan/upparachan sankara

[protected]

Customer affairs is least bothered to investigate properly and is closing the complaint. Please see the last message received from airindia express.
Dear sir/madam,

Greetings from air india express.

Please find below replay from our calicut airport.

"ref t/m, regarding the baggage damage, passenger mr. Kutty sachidanandan/upparachan sankara reported at the mhb desk that his bag's wheel has been broken. We briefed him that there was no claim for the wheel or the wheel base and its strap. So, we didn't raise any dpr on this case."

Best regards,
Customer support (Ng)
Air india express.
Even though airindia express is a budget airline, it doesn't mean that they can totally ignore the grievances of the passenger. I need a compensation from airindia express. I also want airindia express to strictly review the handling at the ground. Why should i suffer for their irresponsible handling.

Hi

I have cancelled a booking on 9th august 2019 and refund was not processed..

I sent too many emails and reminders to customer service and cvo and their reply was already forwarded to finance department. Now it is more than 75 days and they are still forwarding to finance dept and replying with fake promises..

It is sad to say air india express customer service is too irresponsible

Please do the needful

Shajas

I have been travelled in air india express on 4 th oct saturday at 23.50 pm from kozhikode to muscat with my family. On reaching muscat international airport on 5 th oct at 1.45 saturday i realised that my one baggage was missing and i have registered a complaint in the airport. Till now i haven't received any information about my baggege after 3 weeks... Its very disappointing.

On 31 august 2019 i have booked my ticket from air india express website from dubai to lucknow but after payment no any pnr has been generated as just got message that there is website error

After that i have contacted call center and they said please book through makemytrip as there is some issue on air india express website and your refund will be processed within 48 hours

Till now refund has not been processed as i have sent more than 100 emails with my credit card statement as well.. Even i have put higher authorities in cc but no response from them as well... Even the scammers voice i have mentioned this that im getting after every ten emails that "we have forwarded your details to finance for verification"

I have called to call center more than 200 times but after providing all the details they disconnected my call promptly as its a intention for not to refund

I believe that i have to go for consumer case as may be this scam is going on with so many peoples to grab double amount for single ticket

Ticket reference no - ipjuga

Payment reference no : vt192450137004390000012 (Website error - need refund)

Payment reference no : vt192420137004390000015 (Paid through makemytrip and got ticket)

10/01/2019
Larry dennis blackwell

Please be advised that i have received a transaction alert on my visa debit card from citrusp*airindiaexpress inmumbai

I did not make this transaction and have filed a complaint with my bank

The transaction date is 10/01/2019
The amount is $388.01 usd
Bank name is bbva usa
This is all the information i have

Send any correspondence to
[protected]@yahoo.com or text me at[protected]

I have book the ticket from doha to kochi on 31/08/2019 and the amount was debited from my card same time and due to air india website error ticket was auto cancelled. I tried the customer care minimum 20 times by email and phone and go the reply within a 2 days. Same time copied all the emails to finance which i have seen worst irresponsible finance department in india.
Now 23 days completed still i am getting the same reply which was useless. There was no action till this time.
Passenger name : shanavas saifudheen
Sector : doha - cok
Pnr : lilsgk
Travelling date : 04/09/2019

I had booked an COK-AUH-COK Air India Express ticket (RZUOPQ) for my mom Mrs. Syamala Velappan for travel from COK to AUH and back in April 2019. After the COK - AUH sector was used, we had to cancel the ticket due to certain unforeseen personal reasons. Though the cancellation was made online on 24 May 2019, the refund amount has not been credited to my account yet. Copy of the ticket enclosed....

Good day,

I booked an airticket for the below flight online through air india express site.
Round trip - muscat to mangalore on 07th nov 2019
Mangalore to muscat on 14th nov 2019

Air lines - air india express

An amount omr 162.080 of got deducted from my bank account instantly. But, i didn't get any confirmation number and airticket.

I have tried to call the airlines several times but i did not get any response for the calls. Also there is no response for the email sent to [protected]@airindiaexpress.in.

Please can you check and advice as i haven't received any feedback from airlines. And i have to rebook my ticket after getting refund from airlines.

Thanks,

I have booked a round trip ticket from dubai to cochin on 28th august 2019 using a credit card [credit card no: 52xx xxxx xxxx x481 (Simply life adcb); dubai], unfortunately, the payment was deducted but the ticket was not issued poping an error on the screen. Further to our discussion with one of the customer care representative, the pnr is issued and he informed that the payment is not credited in the account. But as per our bank statement,...

I had booked 4 tickets for myself, mom, brother and sister in law to travel from trivandrum to chennai. This was during the rains and floods in kerala and trains were being cancelled and flights were not operating from kochi. I had a confirmed booking and when i tried checking in online i couldn't find the booking. Whem i called the airline office i was informed that my tickets were cancelled
I am sure i didn't cancel and we were on our way to the airport already. But then theblastinute change disturbed our further flight booking and incurred in a bigger loss. The total loss was about 30000 only for the tickets in addition to the additional expenses we had to incur for next bookings
I checked again for refund but i am just being told i cancelled it which i didn't.
Tickets were available but for 3tomes the original cost which i believe is a fraud from the airline co to get additional profits. Need a full reimbursement for the tickets plus the cost of additional tickets
I don't wish to go to consumer court with this
Ease understand that i received a cancellation mail from airline after i called and not before which chows there was some intentrntional fraud from within.. Expecting your support
Thanks
Ganes venkitajhalam

My vehicle no: ts08fy1123
On 27th july 2019 below message received against our fastag account.
"your fastag a/c has been debited for rs. 235 for adjustment entry on 7/29/2019 6:47:49 pm. Balance amount in the a/c is rs. 581 - hdfc bank ltd."

Please clarify what is adjustment entry of rs 235/-
Our mobile no:[protected]
Email id:[protected]@gmail.com

On 1st july, i was booking a return flight for my family through air india express website online and paid the payment amount online using bank muscat card. Omr 232.800 debited from my bank account, but air india express website popped up with some error and i did not receive the air india express confirmation booking at that particular time.
Please can you check and advice as i haven't received any feedback from airlines. Next day i re-booked the return ticket again after paying another omr 232.800

Request to refund the amount debited initially from my account for incomplete transaction.

Online booking time (Oman time - 22:25 or india time 23:55) on 1st july

For the flight details of travel : 14th august 2019 kochi to muscat

Card details: a/c 0327xxxxxxxxx0028 omr 232.846 at air india charters ltd on 01 jul 2019

My wife is a regular passenger in this flight from TRV to CCJ (to and fro) on a weekly basis

On 08/07/2019, it is delayed by two hours but there is no prior intimation. Some times she has to wait in the airport, without having any intimation from the authorities. This is not an odd incident. This happens at least once or twice in a month

It is quite annoying that an airline of Air India flag has such an irresponsible and annoying behaviour in the operations. The operations department should consider the inconvenience and loss happened to the passengers, because of this behaviour

PLEASE DO SOMETHING FROM THE MANAGEMENT SIDE TO MAKE SURE A RESPONSIBLE OPERATION OF FLIGHT

Before it was 30kg check in baggage from UAE to india. now online booking it is 20kg.but ticket fare high. Y u will give option for 20 and 30kg.u can make it direct 30kg like other airlines. When v book online v don't know it is 20kg. After booking in d written ticket it shows 20kg.butstill high price. Not organised. no proper food service. Overall not good service at all. But price very high.