Air India Express Complaints & Reviews

Hi

I have cancelled a booking on 9th august 2019 and refund was not processed..

I sent too many emails and reminders to customer service and cvo and their reply was already forwarded to finance department. Now it is more than 75 days and they are still forwarding to finance dept and replying with fake promises..

It is sad to say air india express customer service is too irresponsible

Please do the needful

Shajas

I have been travelled in air india express on 4 th oct saturday at 23.50 pm from kozhikode to muscat with my family. On reaching muscat international airport on 5 th oct at 1.45 saturday i realised that my one baggage was missing and i have registered a complaint in the airport. Till now i haven't received any information about my baggege after 3 weeks... Its very disappointing.

On 31 august 2019 i have booked my ticket from air india express website from dubai to lucknow but after payment no any pnr has been generated as just got message that there is website error

After that i have contacted call center and they said please book through makemytrip as there is some issue on air india express website and your refund will be processed within 48 hours

Till now refund has not been processed as i have sent more than 100 emails with my credit card statement as well.. Even i have put higher authorities in cc but no response from them as well... Even the scammers voice i have mentioned this that im getting after every ten emails that "we have forwarded your details to finance for verification"

I have called to call center more than 200 times but after providing all the details they disconnected my call promptly as its a intention for not to refund

I believe that i have to go for consumer case as may be this scam is going on with so many peoples to grab double amount for single ticket

Ticket reference no - ipjuga

Payment reference no : vt192450137004390000012 (Website error - need refund)

Payment reference no : vt192420137004390000015 (Paid through makemytrip and got ticket)

10/01/2019
Larry dennis blackwell

Please be advised that i have received a transaction alert on my visa debit card from citrusp*airindiaexpress inmumbai

I did not make this transaction and have filed a complaint with my bank

The transaction date is 10/01/2019
The amount is $388.01 usd
Bank name is bbva usa
This is all the information i have

Send any correspondence to
[protected]@yahoo.com or text me at[protected]

I have book the ticket from doha to kochi on 31/08/2019 and the amount was debited from my card same time and due to air india website error ticket was auto cancelled. I tried the customer care minimum 20 times by email and phone and go the reply within a 2 days. Same time copied all the emails to finance which i have seen worst irresponsible finance department in india.
Now 23 days completed still i am getting the same reply which was useless. There was no action till this time.
Passenger name : shanavas saifudheen
Sector : doha - cok
Pnr : lilsgk
Travelling date : 04/09/2019

I had booked an COK-AUH-COK Air India Express ticket (RZUOPQ) for my mom Mrs. Syamala Velappan for travel from COK to AUH and back in April 2019. After the COK - AUH sector was used, we had to cancel the ticket due to certain unforeseen personal reasons. Though the cancellation was made online on 24 May 2019, the refund amount has not been credited to my account yet. Copy of the ticket enclosed....

Good day,

I booked an airticket for the below flight online through air india express site.
Round trip - muscat to mangalore on 07th nov 2019
Mangalore to muscat on 14th nov 2019

Air lines - air india express

An amount omr 162.080 of got deducted from my bank account instantly. But, i didn't get any confirmation number and airticket.

I have tried to call the airlines several times but i did not get any response for the calls. Also there is no response for the email sent to [protected]@airindiaexpress.in.

Please can you check and advice as i haven't received any feedback from airlines. And i have to rebook my ticket after getting refund from airlines.

Thanks,

I have booked a round trip ticket from dubai to cochin on 28th august 2019 using a credit card [credit card no: 52xx xxxx xxxx x481 (Simply life adcb); dubai], unfortunately, the payment was deducted but the ticket was not issued poping an error on the screen. Further to our discussion with one of the customer care representative, the pnr is issued and he informed that the payment is not credited in the account. But as per our bank statement,...

I had booked 4 tickets for myself, mom, brother and sister in law to travel from trivandrum to chennai. This was during the rains and floods in kerala and trains were being cancelled and flights were not operating from kochi. I had a confirmed booking and when i tried checking in online i couldn't find the booking. Whem i called the airline office i was informed that my tickets were cancelled
I am sure i didn't cancel and we were on our way to the airport already. But then theblastinute change disturbed our further flight booking and incurred in a bigger loss. The total loss was about 30000 only for the tickets in addition to the additional expenses we had to incur for next bookings
I checked again for refund but i am just being told i cancelled it which i didn't.
Tickets were available but for 3tomes the original cost which i believe is a fraud from the airline co to get additional profits. Need a full reimbursement for the tickets plus the cost of additional tickets
I don't wish to go to consumer court with this
Ease understand that i received a cancellation mail from airline after i called and not before which chows there was some intentrntional fraud from within.. Expecting your support
Thanks
Ganes venkitajhalam

My vehicle no: ts08fy1123
On 27th july 2019 below message received against our fastag account.
"your fastag a/c has been debited for rs. 235 for adjustment entry on 7/29/2019 6:47:49 pm. Balance amount in the a/c is rs. 581 - hdfc bank ltd."

Please clarify what is adjustment entry of rs 235/-
Our mobile no:[protected]
Email id:[protected]@gmail.com

On 1st july, i was booking a return flight for my family through air india express website online and paid the payment amount online using bank muscat card. Omr 232.800 debited from my bank account, but air india express website popped up with some error and i did not receive the air india express confirmation booking at that particular time.
Please can you check and advice as i haven't received any feedback from airlines. Next day i re-booked the return ticket again after paying another omr 232.800

Request to refund the amount debited initially from my account for incomplete transaction.

Online booking time (Oman time - 22:25 or india time 23:55) on 1st july

For the flight details of travel : 14th august 2019 kochi to muscat

Card details: a/c 0327xxxxxxxxx0028 omr 232.846 at air india charters ltd on 01 jul 2019

My wife is a regular passenger in this flight from TRV to CCJ (to and fro) on a weekly basis

On 08/07/2019, it is delayed by two hours but there is no prior intimation. Some times she has to wait in the airport, without having any intimation from the authorities. This is not an odd incident. This happens at least once or twice in a month

It is quite annoying that an airline of Air India flag has such an irresponsible and annoying behaviour in the operations. The operations department should consider the inconvenience and loss happened to the passengers, because of this behaviour

PLEASE DO SOMETHING FROM THE MANAGEMENT SIDE TO MAKE SURE A RESPONSIBLE OPERATION OF FLIGHT

Before it was 30kg check in baggage from UAE to india. now online booking it is 20kg.but ticket fare high. Y u will give option for 20 and 30kg.u can make it direct 30kg like other airlines. When v book online v don't know it is 20kg. After booking in d written ticket it shows 20kg.butstill high price. Not organised. no proper food service. Overall not good service at all. But price very high.

I travelled by AIR INDIA EXPRESS ON 04th JUNE, 2019 from MUSCAT TO CALICUT by IX 350. On reaching Calicut, I realised that ONE BAGGAGE was missing and lodged a complaint vide Air India Office vide COMPLAINT TAG NO. AII68570 - [protected] (SEQ No. 1, 5/88) - Name SAHIKH/MUHAMMAD M, Kozhikode. To my absolute disappointed TILL NOW I have not received the missing luggage and in spite of calling several times, I am getting replies that I would be informed but no luck so far. It is very disappointing and unprofessional that ever after more than one week, your staff could not locate the baggage till now. I am living in Mangalore and I do not know how you people are going to reach me the luggage.

I was travelled air indian express on 6th may 2019 from trivandrm to kochi (Ai 466 06may koc 91) and kochi to jiddah (Ai 963 06may jed 6) and my luggages were missed in between i were travelled in connected flight from kochi to jeddah when arrived kochi i traing to collect my luggage its not on belt and checked baggage assistance of air india they said dont worry u will collect at jeddah air port when i reached jeddah i realised that my luggages not at there its not arrived and i checked with air india duty manager he said they did not get any updation about it and our luggage will get tomorrow today 10-5-910 till i did not get my baggeges and dont any updation about from air india do the need full and i registered complaint to saudi ground aervice company the give air jed office nmbr we are traing to contact them till not anwering it please so the need full

On 20th april i was checkin in dammam airport i got bording pass and my laguage as per allowed 30+7
I did checkin.. Before checkin they cheked bag and allowed inside

Once i reach gate pass there is one staff start to argue me that i have exceed bagage, have to pay 150 and take my pass,, but i refuced to pay because i dnt have much exceed laguage, also am sure that i have around 7 kg, i asked many time to take measure but he didnt.
Staff just argue to pay him finaly 100 riyal, and he not allowed to enter flight, i went to flight door, but staff stopped me and said this lugage you cant carry by hand, i asked reason, he still stayed to pay him 100.. Finaly i agreed to give my hand bag to lugage, but not money. The guy give me slip and said collect from mangaluru airport.
I waited my lugage and i didn't received, i go to customer care,, they show me that they got mail,, my bagage exceed the limit and passenger not paid for it so bag hold in damamm, pasanger have to pay 300 sar.. I'm surprised.. If staff warning me in damam if lugage hold means i will be pay him 100 riyal that he asked..
After 5 days my bagage arrived but if i release i have to pay 300 sar (6k inr)
Am ready to pay if i get reason of hold and verify about exceed,
But in mangalur airport laguage department not authorize to verify.
Kindly need your support and action.. Thank you
Attached supporting dicuments
Br
Anwar

Regarding the refund request which you had approved; when we approached our branch, they informed us that there has been no intimation received by your bank instructing sbi to credit back the money which was incorrectly deducted from us.

Kindly address the issue with priority as it has been quite a long time since the erroneous transaction has occurred and there has been numerous number of communications regarding this issue till date.

This is utterly disappointing from a customer perspective to see such an unprofessional approach taken by a reputable airliner like yours.

Dear sir,
I am writing to make you aware of a recent extremely aggravating experience i had with a member of the flight crew on the flight from lucknow to dubai. It happened on ix 193 on 8th april 2019. As soon as the plane had gained altitude, i observed that the first row had two vacant seats. I had earlier enquired at the check in counter to upgrade my seat asking for first row. The check in counter person told me to check with the cabin crew for the same. I approached the cabin attendant mr. Bharti das asking for the same. As soon as we began to talk, i noticed he had a rude and rather arrogant manner, and certainly stood in sharp contrast to the other airline crew members who rather have soft and pleasant tones. He denied the whole request saying that it’s a paid seat and we cannot give you. I was ready to pay the charges and told him the same and the things progressed from that point and his very rude behaviour was apparent. The flight purser mr. Bharti das who has long forgone his age of being a flight attendant was continuing to argue about this. It was beyond my anticipation to receive such misbehaviour and felt like a beggar, begging for seat. This is not a professional way to deal with your passengers. Just for your information in past 6 months i have travelled by air india express several times to same destination lko-dxb and dxb-lko due to some medical emegencies back home. I would be providing my details and you could retrieve the data from your side. Nevertheless i can provide the data to you too. Suffice it to say that if we had not been on a plane, i would have done what anyone would do when faced with a rude server, whether he is in a restaurant, a hotel or elsewhere. But, as a good citizen knows, in these times when issues of security are paramount, you can’t make a fuss of any kind in mid-flight. So i am writing to you about it now to let you know that i expect you will reprimand that man, whose name is mr. Bharti das and let him know he ruined the flight for me. I fly that same route fairly frequently, and i hope to be able to continue to do so, but if i encounter another employee like him, i’ll have to stop using your airline and look for a different way to make the trip.
Supporting documentation boarding pass can be made available upon request.
I will be sharing this service experience on my company website and social media platforms too. I would also look forward to sharing the airline’s repsonse in a future on my personal and company and social media platforms.

Booked flight from singapore to bangalore, for 15th apr.
For one of the passenger, the lastname has been given as an initial
Not complete name. I have requested airline to include expanded lastname instead of initial by sharing the required documents.

Airline customer care advised me to cancel and rebook bearing the cancellation charges.

Other airline (Booked for 11th apr) did this, with free of...

Hi,

My cousin in working in kapico maruthi motors showroom, at chennai kilpauk, they didn't give 3 months salary to all employees working there, when people are asked for salary means they are giving multiple reasons and also didn't give refunds for some customers, all are middle class family members, when they are asking for salary means they are not responding.

Request you to take immediate action and do the need to all employees.

Thank you