Air India Express Complaints & Reviews

From
Suresh. K
1/211 a2 sreekrishna
Near thayyat ayyappa temple
Westhill chungam
Westhill p. O
Kozhikode
Kerala-673 005

Respected sir,

I have been using air india for a long time. Recently, i had a very bitter experience from your side.

On 14.11.2019 i booked ticket with booking reference h84kg (E-ticket no.[protected] for my travel from bengaluru – delhi (Ai 501), delhi – lucknow (Ai 811) on 25.11.2019 and from lucknow to delhi (Ai 412) and delhi – bengaluru (Ai 502) on 30.11.2019 (Annexure a
But unfortunately, on 30.11.2019 my flight ai 412 from lucknow – delhi got delayed for about 5 hours 20 minutes and reached delhi airport at 15.35 hrs. Which is evident from the ‘delay certificate’ dated 30.11.2019 (Annexure b & c).

After reaching delhi airport i contacted ‘air india transfer desk’ and he directed me to airport gate no. 1 (Outside) for ‘air india ticketing counter’. After reaching gate no. 1, i found that the ‘ticketing counter’ was near pillar 9 in second floor. The staff at the ticketing counter were not at all co-operative. I waited for half an hour to get delay certificate. Standing in the queue for 45 minutes i got boarding pass from boarding pass counter for ai 174 delhi – bengaluru flight for my onward journey to bengaluru at 6.30 pm on 30.11.2019. At delhi airport i ran from pillar to post to get the delay certificate and boarding pass for ai 174 delhi – bengaluru flight.

On 30.11.2019 at about 9.35 pm i reached bengaluru airport. As there was no connecting air india flight from bengaluru – kozhikode, on 14.11.2019 i booked a ticket from bengaluru – kozhikode in spice jet sg 344 for departure at 21.35 hrs. On 30.11.2019 (Annexure d). After reaching bengaluru airport i contacted spice jet office and they informed that sg 344 had already departed. Their next flight to kozhikode was on 01.12.2019 at 21.35 hrs. Only and they were unable to cancel the ticket and refund the full amount. They informed me that they were ready to cancel the ticket and that i would get a refund of about rs. 400/- only being tax amount. So, i did not cancel the ticket. Then i approached the air india counter at bengaluru airport for my onward journey to kozhikode. They said that they were helpless and couldn’t do anything. I contacted all other airline offices for my travel to kozhikode. The next available flight from bengaluru – kozhikode was indigo flight on 01.12.2019 at 9.30 am with a fare of rs. 6, 000/-. I was in a totally helpless situation.

After all these sufferings at that night, i caught a bmtc bus from bengaluru airport to bangalore satellite bus station and from there to kozhikode by a kerala state rtc bus (Annexure e). I reached kozhikode on[protected] at 9.40 am.

The only help from the side of air india was that i got complimentary breakfast at lucknow airport.

I have suffered a lot at delhi airport because of the sheer negligence of the air india staff. Neither complementary food packets were provided at delhi airport and bengaluru airport nor any help was provided from your office.

I ran all around delhi airport air india office to get a connection flight to bengaluru. I am 54 years old. Being a diabetic patient, my sugar level increased drastically due to these sufferings. My lab report and the doctor’s prescriptions support the same (Annexure f & g). I am working as private secretary in income tax department. I am not in a position to attend the office due to the mental sufferings.

Considering my physical and mental sufferings and financial losses incurred by me for not cancelling my bengaluru – kozhikode air ticket, charges paid to bmtc and ksrtc bus, food and other charges at delhi and bengaluru airport, i seek a compensation of rs. 50, 000/- (Rupees fifty thousand only). I request a favorable reply from your end at the earliest, i. E. Within 15 days from the receipt of this letter. If no satisfactory reply is received from your side within 15 days, i will be forced to file a complaint before the district consumer forum at kozhikode.

Thanking you,
Yours truly,
Suresh k
Ph: [protected]
Place: kozhikode
Date:[protected]

Purchased a ticket from doh to cnn suppose to travel 4/10/2019 with ref wtaqvr, unfortunately was not able to travel so, i had to cancel this ticket on 3/10/2019 and advised that the cancellation amount will be refunded within14 days but till date, i haven't received any amount or update. I called manytimes to customer care also send many reminder email to finance dept and customer care till no response yet. Expecting your valuable assistance in regards to my refund will be highly appreciate.

Yesterday (16/11/2019) i booked ticket in air india express flight schedule on 23 november 7.40 hrs on trivandrum muscat sector through member login page of air india express website
But money transaction not completed as there is delay in getting otp
Later i found the this booking in my bookings in the member page of air india express website
Which shows to retry payment to complete transaction. Accordingly i paid money...

I booked two tickets. Passenger name mrs jibina shajahan and miss zainab shajahan, travelled date 17th dec 2019 sector sharjah to mumbai. The fund irs23494.43 deducted from my account and ticket not issued. Time of booking 16/11/19 2.45pm. For purchasing payment i was used my debit card belongs to federal bank visa debit card. Pls send the copy of ticket by email or reply the status of fund you received. Thanking you
Yours truly
Jibina shajahan

Please note i book a ticket for my brother (Dmm-ccj-dmm) on[protected] on online from saudi arabia and canceled same day, confirmation number stopto, but until know i did not get back the refund amount sar 1, 070.25. I send email and call to customer care bunt until now i did not get any feedback just they taking all information without any response, i spent lot of money to call customer care.

So i kindly request you to please do the need full to refund my money

I was travelling back from sydney to new delhi on 3rd november 2019. I was travelling with 2yr old twins and senior citizen parents. After a nearly 13hr journey with highly disturbed and irritated twin i was given back by stroller with broken wheels. Imagine my plight that with 6 luggage bags and a set of senior citizen parents who could barely walk i had to manage my twins just because the airline broke my stroller... I demand an instant reimbursement for the same as i am a frequent traveller and it’s an expensive necessity item which they broke.
My flight no was ai301 (Sydney to delhi)
Date of journey 3rd november 2019
Seat no’s 33h, 33g, 33j, 34g&33j

I tried on 31/10/19 to book ticket from dubai to amritsar and return for 3 passengers on dated 22/11/2019 & return on 24/11/2019 online.

After entering the credit card ending with 9810 details and otp for my card ticket has not been generated but instead an error window came mentioning "server error".

The amount of dhs. 2909.61 has already been debited from my credit card account.

I don't know what to do now.

Air indian express flight from chennai to trivandrum was delayed.. I am coming from china and got the information only after reaching singapore.. There was no way i could change my ticket during that time or do anything with it.. I know i am in a budget flight but you can atleast provide me with a place to rest just beacause it was ylur mistake.. Or atleast provide me with internet so that i could inform my parents. I dont have indian sim card with me

I am writing to seek your help, to get my refund from air india express.

I was booking flight for my family on september 2nd from dxb to ccj on airindia express official booking website. The booking ended up in error after payment was made, 1400 aed from my credit card. I called airindia express support which is only in india immediately after long wait on call, they attended the call and confirmed the booking is failed and shared failed one also asked me to sent an email requesting for refund to [protected]@airindiaexpress.in

I did the same and booked another ticket with online travel agent.

But since then every week i send email and even called them, all they can say is we have forwarded to finance team and said me to call finance team directly, and they never answer the call, but then why a company would have customer support line if they can not process or liease and resolve a common issue.

It's been almost two months now and i have no update.

I did travel with my spouse on airindia express flight ix346/10oct dubai kozhikode. I had to wait for more than 1 hour at kozhikode airport to retrieve the broken box, as the last piece on the belt.
Subject was referred to the staff and without looking at the box, he straight away informed that there is no compensation for broken wheels and handle. It is not the broken wheel, apiece of the box, along with the wheel was already gone.
Below is the complaint, which i forwarded to airindia express
Dear concerned
I did travel with my spouse, on ix346/10oct, dxbccj, with 3 piece baggage. I was satisfied with the in-flight services, but was totally dissatisfied with the mishandling of my baggage.
I had to wait for more than 1 hour to retrieve my baggage, which was received by around midnight. As soon as i collected my baggage, i noticed that corner of my suitcase was broken and the wheel is also lost. I reported to one of your airport staff, mr. Shibil, who informed that he is unable to do anything in this case. He informed that they are not handling such cases at ccj airport, and asked me to write my grievances and claim through the ix customer support by e-mail.
The baggage (Suitcase) under tag no ai351429 is now totally useless. Attached are images of the broken suitcase and copies of tag and boarding passes.
I request you, either to replace my suitcase high flyer th0193pcabs with the same quality one or reimburse the cost of the suit case, which is approximately, aed.200.00.
Awaiting your earliest action.

Best regards

Kutty sachidanandan/upparachan sankara

[protected]

Customer affairs is least bothered to investigate properly and is closing the complaint. Please see the last message received from airindia express.
Dear sir/madam,

Greetings from air india express.

Please find below replay from our calicut airport.

"ref t/m, regarding the baggage damage, passenger mr. Kutty sachidanandan/upparachan sankara reported at the mhb desk that his bag's wheel has been broken. We briefed him that there was no claim for the wheel or the wheel base and its strap. So, we didn't raise any dpr on this case."

Best regards,
Customer support (Ng)
Air india express.
Even though airindia express is a budget airline, it doesn't mean that they can totally ignore the grievances of the passenger. I need a compensation from airindia express. I also want airindia express to strictly review the handling at the ground. Why should i suffer for their irresponsible handling.

Hi

I have cancelled a booking on 9th august 2019 and refund was not processed..

I sent too many emails and reminders to customer service and cvo and their reply was already forwarded to finance department. Now it is more than 75 days and they are still forwarding to finance dept and replying with fake promises..

It is sad to say air india express customer service is too irresponsible

Please do the needful

Shajas

I have been travelled in air india express on 4 th oct saturday at 23.50 pm from kozhikode to muscat with my family. On reaching muscat international airport on 5 th oct at 1.45 saturday i realised that my one baggage was missing and i have registered a complaint in the airport. Till now i haven't received any information about my baggege after 3 weeks... Its very disappointing.

On 31 august 2019 i have booked my ticket from air india express website from dubai to lucknow but after payment no any pnr has been generated as just got message that there is website error

After that i have contacted call center and they said please book through makemytrip as there is some issue on air india express website and your refund will be processed within 48 hours

Till now refund has not been processed as i have sent more than 100 emails with my credit card statement as well.. Even i have put higher authorities in cc but no response from them as well... Even the scammers voice i have mentioned this that im getting after every ten emails that "we have forwarded your details to finance for verification"

I have called to call center more than 200 times but after providing all the details they disconnected my call promptly as its a intention for not to refund

I believe that i have to go for consumer case as may be this scam is going on with so many peoples to grab double amount for single ticket

Ticket reference no - ipjuga

Payment reference no : vt192450137004390000012 (Website error - need refund)

Payment reference no : vt192420137004390000015 (Paid through makemytrip and got ticket)

10/01/2019
Larry dennis blackwell

Please be advised that i have received a transaction alert on my visa debit card from citrusp*airindiaexpress inmumbai

I did not make this transaction and have filed a complaint with my bank

The transaction date is 10/01/2019
The amount is $388.01 usd
Bank name is bbva usa
This is all the information i have

Send any correspondence to
[protected]@yahoo.com or text me at[protected]

I have book the ticket from doha to kochi on 31/08/2019 and the amount was debited from my card same time and due to air india website error ticket was auto cancelled. I tried the customer care minimum 20 times by email and phone and go the reply within a 2 days. Same time copied all the emails to finance which i have seen worst irresponsible finance department in india.
Now 23 days completed still i am getting the same reply which was useless. There was no action till this time.
Passenger name : shanavas saifudheen
Sector : doha - cok
Pnr : lilsgk
Travelling date : 04/09/2019

I had booked an COK-AUH-COK Air India Express ticket (RZUOPQ) for my mom Mrs. Syamala Velappan for travel from COK to AUH and back in April 2019. After the COK - AUH sector was used, we had to cancel the ticket due to certain unforeseen personal reasons. Though the cancellation was made online on 24 May 2019, the refund amount has not been credited to my account yet. Copy of the ticket enclosed....

Good day,

I booked an airticket for the below flight online through air india express site.
Round trip - muscat to mangalore on 07th nov 2019
Mangalore to muscat on 14th nov 2019

Air lines - air india express

An amount omr 162.080 of got deducted from my bank account instantly. But, i didn't get any confirmation number and airticket.

I have tried to call the airlines several times but i did not get any response for the calls. Also there is no response for the email sent to [protected]@airindiaexpress.in.

Please can you check and advice as i haven't received any feedback from airlines. And i have to rebook my ticket after getting refund from airlines.

Thanks,

I have booked a round trip ticket from dubai to cochin on 28th august 2019 using a credit card [credit card no: 52xx xxxx xxxx x481 (Simply life adcb); dubai], unfortunately, the payment was deducted but the ticket was not issued poping an error on the screen. Further to our discussion with one of the customer care representative, the pnr is issued and he informed that the payment is not credited in the account. But as per our bank statement,...

I had booked 4 tickets for myself, mom, brother and sister in law to travel from trivandrum to chennai. This was during the rains and floods in kerala and trains were being cancelled and flights were not operating from kochi. I had a confirmed booking and when i tried checking in online i couldn't find the booking. Whem i called the airline office i was informed that my tickets were cancelled
I am sure i didn't cancel and we were on our way to the airport already. But then theblastinute change disturbed our further flight booking and incurred in a bigger loss. The total loss was about 30000 only for the tickets in addition to the additional expenses we had to incur for next bookings
I checked again for refund but i am just being told i cancelled it which i didn't.
Tickets were available but for 3tomes the original cost which i believe is a fraud from the airline co to get additional profits. Need a full reimbursement for the tickets plus the cost of additional tickets
I don't wish to go to consumer court with this
Ease understand that i received a cancellation mail from airline after i called and not before which chows there was some intentrntional fraud from within.. Expecting your support
Thanks
Ganes venkitajhalam

My vehicle no: ts08fy1123
On 27th july 2019 below message received against our fastag account.
"your fastag a/c has been debited for rs. 235 for adjustment entry on 7/29/2019 6:47:49 pm. Balance amount in the a/c is rs. 581 - hdfc bank ltd."

Please clarify what is adjustment entry of rs 235/-
Our mobile no:[protected]
Email id:[protected]@gmail.com