Air India Express Complaints & Reviews

Ir/Madam,

I have taken a ticket to travel in air India Express IX-1745 (Confirmation number: WIIGLL) on[protected].On that day I reached the airport. But, I didn't get the boarding pass. The officials of air India Express denied me the boarding pass. They stated two reasons for the denial.1. They told me even though my travel was to Sharjah the Dubai entry permit was compulsory.2. Second one is that my visa was in my old passport....

I cancelled my ticket PNR: HQMINJ for the travel date 04-Apr-20 on 31-Mar-20 as all flights were stopped due to Covid 19 by 22-Mar-20. AirIndia Expressed usual cancellation charges and also have not refunded the booking amount INR 30, 982.38 till today 14-Jan-21. I had send 8 reminder mails so far to customer support and twice to appellate mail id but I always got a reply that high email volume is faced by customer support only. Please arrange...

PNR: CEZXHX

This Ticket was cancelled On Lockdown period. i was chacing for this refund around 3 months, The amount was not yet credited to my Bank account.
Now the customer care executives were not replying for my email. And the telecalling executives just committing last 2 months that you will after 5 days you will recieve....

PNR KISURE
I have requested for cancellation and refund for above PNR since couple of months. Already received reply from airindia saying cancellation charge of 122AED will deducted which I agreed for. Till date there is no reply and no refund also ? Above PNR travel date May 29th 2020.
Booking done from qatar by Chethan Kumar[protected]
[protected]@rediffmail.com. Traveling companion my sister babitha jithin & kasvi...

I booked a ticket online at air India website on 25 th Oct 2020 from agartala to Jammu. Ticket was issued and passenger name was Rajendra Kumar Mistri.
On dated 02 nov 2020, I got a mail on from Air India one flight kolkatta to delhi is cancelled and it will be depart next day so I called to customer care for cancel all connecting flight and they replied you have send a mail at [protected]@airindia.in.
On same day I mailed to...

We booked the ticket last year in February to travel in July 2020 from Sharjah to Mumbai 4 passengers family. Booking Receipt:WEXSBG

Mumbai is not our state of residence

We simply want to visit Mumbai as a tourist.

Since the airline canceled the ticket, we could not able to travel.

1. Now the airline is forcing us to book the ticket for the same destination and on particular dates,...

Even after calling so many times and emailing them, I didn’t hear from them. When I called to check if the customer care can help me with any update, he told me if I cancel my tickets I’ll get 1000 rupees on a confirmed going ticket + returned ticked. And I asked for full refund and he offered just 1000 rupees.
Please help me with this, I don’t know what to do. Not only they ruined my holidays but also took away all my money....

I have cancelled tickets for my mumbai to dubai round trip in Journey 1: Mumbai Intl Airport , T2, SAHAR to Dubai, Terminal
2, DXB (Return) Booked on 07/ February /2020
Outbound: Mumbai Intl Airport , T2, SAHAR Depart: 28/ April /2020
Flight no. Departing Arriving Duration
IX -247 Mumbai Intl Airport , T2,
SAHAR
Terminal T2
13:25 28/ April /2020br...

1) i have submitted the request for full refund of #mxuwbo - 14 may 2020 - dubai - pune on 8 dec 2020 to air india express customer support for my wife's air ticket (Attached here) which was booked by myself online.
2) again, i have submitted the complaint to [protected]@airindiaexpress on 16 dec 2020, as suggested by air india express helpline.

I expect to get the full refund since the flight was cancelled by air india express.br...

Hi,

I have booked the ticket from Singapore to Thiruchirapalli on October

Number - SCELNL
Name - PANDIARAJAN RAMASAMY

And cancelled the ticket after cancellation they told they will refund SGD 42 within 14 days but almost 2 months running now I have reported many times in customer care it was not getting solved.

I draft a mail many times to the finance department as per...

We booked the tickets to travel to Brunei from Tichy via Kuala Lumpur on 30th Oct. However, air India express has not allowed us to board the flight. Instead, they told us that we can reschedule the flight for the future travel.

We request you to refund the money citing the following reasons:

1. Two of my friends' family travelled with the same following documents via air india express (Chennai to Kuala Lumpur...

Refund request:
Booking reference : SUOYKN, Date of flight booking : 21st Oct'20

My flight from Trichy to Singapore was cancelled and were told that the money will be refunded and that we need to book an alternate ticket for travel.

My 33K paid through credit card is yet to be refunded and I have to pay interest to the bank on that because that the money is not refunded.

I have been calling...

Sir, Cash reimbursement for my booking not received till date as the flights cancelled due to the Covid 19 restriction for my PNR BOQYYI for the month of March 2020. Several mail has been sent regarding this to customer care, but solution is still pending. Please do the needful to credit the amount immediately. Baburaj...

Dear Air India Express,

I (Jitendra Kumar) have booked a ticket on 27 Nov 2020 from Delhi to Muscat for 05 Dec 2020. Ticket amount has been deducted from my account but I have not received the ticket yet and the PNR number. I have called customer care and they said the ticket has been auto cancelled and payment will be refunded and you have to make a fresh booking again. I have sent more than 10 numbers of email but no reply...

I booked tickets on 22 Aug for Mumbai to dubai for 3 passenger.. I didn't get any confirmation nor ticket for booking

PNR - RDRZON, KZCFVT

Did many phone calls to customer support and also sent email to nodal officers but no response.

Could you please help us to getting refund amount

Thanks...

I had booked an air travel from kochi to muscut on 9th april .unfortunately due to the pandemic the flight was cancelled..but still i didnt get any refund.neither ant information regarding this nor any reply to my querries/. kindly do the needful
24/7 Call Center[protected] /[protected]
E-mail: [protected]@airindiaexpress.in
Confirmation number: XNURRY
Receipt and Itinerary as of 06/ February /2020...

I had booked a flight on 21th March 2020 from Kozhikode(CCJ) to Salalah(SLL) but unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money.

Confirmation number: YUNRUE
Flight no:IX -341br...

I have cancelled my ticket on 07-OCTOBER-2020, till date I haven't received my refund of Rs. 66127.82 against Booking Receipt YXXQDK

I have sent many follow up emails however haven’t received a single response from [protected]@airindiaexpress.in, [protected]@airindiaexpress.in, nodal, [protected]@airindiaexpress.in

Please help me getting my refund....

I have booked tickets with Air India Express from Chennai to Singapore and since the Singapore govt did not give entry approval, I have cancelled my tickets on 29 June, 2020.

I am following up with Air India Express customer care for a refund from 5 months but there is no proper response from them. Customer care has standard answer "Escalated to back end team".

I tried sending mail to the nodal officer and the...

Dear sir /madam,
Good day,
I booked a ticket from Trichy to Singapore by airindia express and due to covid situation I cancelled my trip to Singapore and I cancelled my air india express ticket on 10 september. at the time of cancellation the customer executive said that the amount will be back to the account within 10 working days.but already completed 70 days. and still not received anything.when ever calling to the customer...