Air India Express Complaints & Reviews

My Air India express Ticket (QKHZCN) from TRV to DXB was cancelled from company side. I went to Air India express Sharjah office regarding the refund status. They informed me that the refund of Rupees ~7905 is processed on 10 th of October 2020. Till now the refund is not credited to my Card. I have contacted the customer care 7-8 times already.

I have been addressing this issue for the last 5 Months. Made many calls and mails. No response. Every time I am getting the same response that My amount will be refunded within 7 working days. It has been 5 long months.

Dear Sir,

Refer to PNR: JHLMDU, auto cancelled flight due to covid 19 situation. Against which I booked ticket for my family, I received voucher under 3 names with expiry[protected]. Due to my current financial crisis I wouldn't be able to bring back my family to Uae again (their Visa Cancelled).

So I requested to refund the cash to my account. After sending so many emails & follow ups, I receive a email that refund ready is process after deducting cancellation charges i.e., i booked ticket Aed:2, 490 & refund amount will be Aed: 2, 035. Cancellation charge Aed: 455

so i didn't accept it, i requested full amount refund to my account. i am sending so many emails, but they are not responding to it.

Kindly do the needful if possible

Dear sir,
1. Please refer my PNR no WRERJV for the Lucknow to Dubai Air india express flight on 04 April 2020.
2. The said flight was cancelled and the same was communicated to me by a mail from Air India Express. After that i applied for refund through your customers support agent on 26 March.
3. I was told the refund will come in next 14 working days. However I have not received any refund till date.
4. You are requested to kindly Process it at the earliest.
Thank you
Major Dhiraj Murari
Mob. [protected]

I had booked a flight to India from Dubai on Feb 6, 2021. However, the flight got cancelled due to some technical reasons from your side. Given the options to choose cancel the itinerary or to reschedule, I chose to cancel the itinerary and requested for refund. The request for refund was initiated immediately and the customer support representative assured to refund the amount of AED. 1000 (Approx. Rs.20000) within 14 working days. I have been following with your team since then, but it has been nearly 45 days now and the amount is still not refunded. I never had such an embarrassing experience with any other airliner company. I really feel regretted for choosing your service and now I really feel that you are cheating your customers by not paying them back.

My name is Dikshith Krishna Suvarna and I was supposed to be a passenger on an air india express flight, Flight IX-186 this was a international flight.

This flight was scheduled to depart from Abudhabi to Mangalore on[protected] at 23:45 hrs. This was mean to be a one way ticket.

My situation is as : I was not able to travel on that flight due my Emigration issue which I came to know at airport in Emigration counter. & due to that issue I was not able to fly on that day.

Because of the above, I am requesting a full refund of the ticket price.

PNR - LOAJRU
FLIGHT NO - IX1648
PASSENGER NAME - SHEKKAPPAN KANNAN
TRZ-KUL
CANCELLED ON - 26 JAN 2021

I had booked a flight on for 3 February 2021 from Trichy to Kuala Lampur. But unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money. PLS REFUND MY MONEY ASAP

We have booked flight ticket on 13th Aprial 2020 from hyderabad to tirupatito but government decleared lockdown due to covid 19 so, we want to go on april 2021 but airline demands more money thats not fare for passengers .we have alredy booked my tickets so, we wants to go to tirupati on that time ticket fare only.i do not to pay extra money

I have cancelled ticket on Feb 5th 2021, for the journey on Feb 6th 2021.ecen after one month, after contacting the customer care for a month and also done email to all requested emails in air india. Still I haven't received my refund back. I don't understand this. Why I am getting. Y I am not getting my refund back.

I was informed by Air India Express that the flight IX194 (Dubai-Lucknow) dt 29 Jan 202 in which my mother in law was booked is cancelled and I need to cancel the flight. I cancelled the ticket (PNR # QRYQJM) flight on 23-Jan-21. At the time of cancellation I was advised that refund should appear in my account/card within 2 weeks.
After 2 weeks, when I followed up with Air India Express I was advised to have patience.
After about 5 weeks I received an email that a voucher has been issued and sent to my email address and an email address was provided in the email message which was different from my email ([protected]@yahoo.com) on which I received the email. After I pointed out that I did not receive the voucher, I did not receive any response. I didn't even receive any acknowledgement of my email to air india express customer support.
I request you to kindly process my refund immediately. I also advice that voucher is not acceptable to me. I'd need refund in my account/card through which the payment was made as cancellation was not my choice but it was because Air India Express cancelled the flight.

Hi,

I cancelled my ticket which from Hyderabad to Singapore on 17th December. Its almost been nearing to 3 months and I have been calling Air India customer support they are just asking me wait 7 days as their backend support has not processed my payment.

I have been writing to backend team but no response from them.

My Ticket cancellation number - LEKRMW

Kindly look into this.

Thanks.

We have booked flight confirmation no AFALHS in 16/02/2021 from Lucknow to Muscat for (2 ADULT+2 KIDS) when we have reached Lucknow airport at 11 am out security didnt allowed us to go inside because my flight time 4.25 pm so we have wait out side with small kids without any facility at international airport even there is no proper arrangement after 1.pm they have allowed inside when we went inside they said wait untill another flight passenger clear so we wait again 2 hrs inside but no one inform us that we need covid -19 report on departure so once line start so we went on counter and they said we cant fly becuase both parrents doesnot have covid 19 report so we have ask why you guys wasted our time if this you can inform us at the time of gate then we could have gone to any approved lab and done our covid -19 report but no listiona at last they said its no show so you can request for reschedule your flight so i went air india counter after standing 1 and 1/2 hrs then one person came and said they cant not do reschedule flight i need to go hazrat ganj DGCA office so i went with small kids but there they said they cant reschedule i need to do online so i did but last 3 days i am struggling for rescheduling but no response from any of air india express services and we are waiting if we dont then we will loose our job and visa.what to do next..

This is with reference to my CANCELLED Flight Ticket
Confirmation# ENMNKB
Date of journey: 1 July 2020
Dubai to Delhi
5 Passengers: 2 Adults and 3 children
Amount: AED 2, 930.00

I contacted your call center for rebooking on 25th March 2021
Flight: IX 1142 Dubai Delhi (00:15 - 05:15)
Fare: AED 2050.00

They are asking me to transfer AED 150.00 (INR 2988.00) as additional charges.
I don't understand the reason. You promised me Free date change.
Additionally the ticket rates are very low!

Please clarify this issue urgently. Very UNFAIR of AIR INDIA EXPRESS!

Hi Team,

I have booked ticket on last mar end, the flight service blocked due to covid19, Again rebooked in apr-202 but the service has been blocked again due to covid19.(Paid around 11, 000 include double time booking charges)

I have raised refund request on oct-2020, but still not processed. Could you do the needful.

Thanks
Sandha Kumar

Hi Team,

I have booked ticket on last march end, the flight service blocked due to covid19, Again rebooked in apr-202 but the service has been blocked again due to covid19.(Paid around 11, 000 include double time booking charges)

I have raised refund request on oct-2020, but still not processed. Could you do the needful.

Thanks
Sandhakumar

Ir/Madam,

I have taken a ticket to travel in air India Express IX-1745 (Confirmation number: WIIGLL) on[protected].On that day I reached the airport. But, I didn't get the boarding pass. The officials of air India Express denied me the boarding pass. They stated two reasons for the denial.1. They told me even though my travel was to Sharjah the Dubai entry permit was compulsory.2. Second one is that my visa was in my old passport. I took my old and new passport. But still they didn't give me permission to travel.After the failure to travel on December 15. I applied for a Dubai entry permit, and I got it. Again I reached the air India express office in Kannur Airport and I requested them to allow me to travel with the same ticket according to the entry permit. But the officials were adamant on their argument, that my visa was in my old passport, and I couldn't travel.Officials told me that my visa and new passport should link from UAE immigration. My company HR enquired about this. But they told me, there is no such rule to link a new passport and visa to travel to the UAE.I enquired the same to other airlines. They replied that I can travel to their airlines with an old and new passport without linking. So I was forced to travel to another airline.Sir, I have taken an Air India Express ticket for Rs 9300.I humbly request you to kindly refund the amount as per airline policy. I am enclosing my ticket copy along with the application.

Thank You
Biju M C

I cancelled my ticket PNR: HQMINJ for the travel date 04-Apr-20 on 31-Mar-20 as all flights were stopped due to Covid 19 by 22-Mar-20. AirIndia Expressed usual cancellation charges and also have not refunded the booking amount INR 30, 982.38 till today 14-Jan-21. I had send 8 reminder mails so far to customer support and twice to appellate mail id but I always got a reply that high email volume is faced by customer support only. Please arrange to refund my full booking urgently as I didn't travel due to pandemic and it is going to be an year of booking date which was in Jan.2020.

PNR: CEZXHX

This Ticket was cancelled On Lockdown period. i was chacing for this refund around 3 months, The amount was not yet credited to my Bank account.
Now the customer care executives were not replying for my email. And the telecalling executives just committing last 2 months that you will after 5 days you will recieve.

PNR KISURE
I have requested for cancellation and refund for above PNR since couple of months. Already received reply from airindia saying cancellation charge of 122AED will deducted which I agreed for. Till date there is no reply and no refund also ? Above PNR travel date May 29th 2020.
Booking done from qatar by Chethan Kumar[protected]
[protected]@rediffmail.com. Traveling companion my sister babitha jithin & kasvi . Please do reply. Thanks

I booked a ticket online at air India website on 25 th Oct 2020 from agartala to Jammu. Ticket was issued and passenger name was Rajendra Kumar Mistri.
On dated 02 nov 2020, I got a mail on from Air India one flight kolkatta to delhi is cancelled and it will be depart next day so I called to customer care for cancel all connecting flight and they replied you have send a mail at [protected]@airindia.in.
On same day I mailed to...

We booked the ticket last year in February to travel in July 2020 from Sharjah to Mumbai 4 passengers family. Booking Receipt:WEXSBG

Mumbai is not our state of residence

We simply want to visit Mumbai as a tourist.

Since the airline canceled the ticket, we could not able to travel.

1. Now the airline is forcing us to book the ticket for the same destination and on particular dates, how it is possible? How airline force passengers do this, do that.

2. We want to book the ticket the last 2 times for surat to Sharjah or Dubai to Ahmedabad etc as we are living in Gujarat. However, it is also not possible from airline's side.In this case, we don't have any requirement for travel to other destinations.

3. So we asked for a refund, that also no one is responding. It is been 6 months, we are spending money on international calls and emails. No one is caring for customers and authorized. There is no complaint system and a ticket number. every time I need to repeat the same story.

4. As per airline rules, I want to book a ticket from Sharjah to Mumbai - they don't have any flights
So I want to book the ticket from Mumbai to Sharjah - they don't have any flights again

5. So I asked customer care to book tickets from Mumbai to Dubai- after 35 minutes in the call for my old flight ticket WEXSBG, they are saying not possible, you can book for same route as per itinery. So I told them book the flights for same routes, they said, flights are not available. So I asked for full refund, they said it is also not possible . They also mentioned that my old ticket will be invalid after march 2021 and I cannot get anything.

Then what should I do now? Lose the money because of their non available flights and rules? I tried to bend in all ways as per their rules, finally no choice left/refund.

Can you please get us full refund? They said they will give partial refund after cancellation charges, why should I lose my money again?