Air India Express Complaints & Reviews

Dear Sir,
I am following up with Air India Express since April 2021 for the refund of my cancelled trip ( Booking ref: SUNNQR) due to covid 19 travel ban. i have sent more than 10 emails to customer care and finance dept. as advised by customer care representatives. Most of the time I have received system generated replies only. On May 15 I have received an email from customer support, mentioned that" you will receive refund shortly". But last week I have contacted them again, but they informed me that in their system it is showing the status is "under process". I am getting this reply from customer service for the last 2 months. Please look into the matter and kindly do the needful.

Hello team,

I had cancelled my Air India ticket due to the COVID-19 issues and had applied for a refund for my air ticket four months ago, and I have not received it yet. I was told that the refund will be processed within 4 weeks and yet I have not received it even after 4 months. Despite my repeated attempts through emails and customer service calls to get the refund of the flight from Toronto to Bangalore dated 20th February 2021, the customer support or e-commerce Air India has failed in resolving the query. Each time I call the customer service department, they say they don't deal with refunds, and any information about refunds can be obtained by emailing the e-commerce team of Air India. I am extremely disappointed and frustrated with Air India. I have been dropping several emails, and yet I get no response from them. My request to you is to please help me in getting my refund from Air India as soon as possible. Thank you.

Myself Indushri Santhosh Kumar
My PNR Number of airindia express :- PNR - WJAUSV
Amount to be refunded :- 28, 021.36 INR

This is regarding our earlier flight to Dubai from Mangalore. I had booked our ticket for 6th may, But because of flight suspension we were unable to travel on the said date. So I had called Air India Express customer care and cancelled my flight, and the customer care representative told me that a refund has been initiated and I would receive the full refund within 15 days, but it's more than 15 days now and I still haven't received my refund yet. So I called the customer care again on 24th May and they told to mail me to [protected]@airindiaexpress.com, but still no reply. Called them again on 28th May they are saying to mail it to [protected]@airindiaexpress.com and [protected]@airindiaexpress.com.
Please help me in getting my money back!

Ticket amount not refunded, inspite of cancelling my ticket of March 2020

Dear Sir,

I have requested cancellation for mine and my wife's Air India Express ticket on the 8th of April 2021 and I was informed il be getting the refund amount but till date they have never issued me anything untill now. They are first of all charging higher ticket fare on the one side and on the other hand when asked for refund they are telling vague excuses. Really it is unacceptable behaviour from their side in these tough times.

Regds
Nikhil Ramachandran

Hi There, I had booked flight tickets for myself and my wife to travel from Trichy to Kuala Lumpur and was supposed to board a flight on 28th April 2021. On 26th April 2021 evening at around 4.30pm IST Malaysia banned Indians from entering Malaysia effective from 28th April 2021. Indian High commission also acknowledged this on their website on 27th April 2021 and mentioned Vande Bharat mission flights to Malaysia are suspended. First Air India Express did not confirm this until 28th April 2021 2:46pm IST. Post confirming I have been asking them about the refund, I didnt get any response for 4-5 days post which they replied saying I will not be getting the refund. I challenged back asking why I will not be getting refund but no response to that email. As per DGCA I should be getting refund in 7 days but no luck so far. I tried reaching customer support, waited on call for 30 mins and when finally an executive attended the call, he says my flight status in the system says "Flight Cancelled, Passenger No Show" which doesnt make sense. I have wrote multiple times asking for clarification but no response. My PNR number is RKHCGB and my passport number Z3824747. I am attaching all the email follow ups I have done so far, but no luck. Air India Express vows INR33, 420.38

Dear sir/madam

Confirmation . RDZXQM

Name . Agamadi mujahid

As much airindia express policy

Working 14 days finish still didn't refund

Amount please kindly humble request

To

Airindia express refund department

Thank you

I was travelling with my family from Dubai to Lucknow .
As per confirmation from your deira office of air india express and call center ( +[protected]), if child age is below 12 years, PCR test not required for kids. This confirmation done on 22 february 2021 at 10:00 am.
According to that, I did mine and my wife's RT-PCR test and excluded my children( age 8 year, 6 year and 2 year).
But when I reached airport the gentlemen clearly said that PCR test required for all passengers including children and infants.

Please tell me, how as a passenger I can get update ?

If we are doing COVID test it takes 12 to 24 hours to get report.
Till 22 february, I have neither received any email / messages nor update from Air India Express regarding COVID test policies.
Now, because due to air india express staf[censored]nawareness I was not allowed to onboard.
When I am cancelling tickets they are returning only taxes.
For what they are charging me airfares?

Dear Sir / Ma’am

Please find attached flight ticket from mangalore to Doha for 2nd may timing 17:35 departure but it was preponed to morning 11:25 am. The flight number was also changed. My husband Noel Pereira did not receive any information about it. Can you please urgently send email regarding flight timing change as he needs to amend his hotel quarantine booking in Doha. He has booked another available flight currently but for hotel quarantine he needs email from air india express regarding flight timing change.
Email I’d [protected]@yahoo.com

Please treat this as urgent appreciate your help.

Regards
Inis Pereira

Ticket Doha-Kochi (PNR: ZWJBVL) cancelled but money is not credited even after 4 months and numerous follow ups.
After 3 months of waiting, i sent Email to Nodal officer, he said, it will be credited with in 1 week, but not credited even after 1 month.

A worst experience in processing re-fund requests.

Dear Sir/Madam,

Greetings of the day!

Please be informed that, I have booked my flight on 06th March 2021, Flight # IX1117 from Delhi to Muscat, started at 20 hours from Delhi International Airport.

Kindly note that due wrong date mentioned on my Covid Test Report, the Delhi Airport Authority doesn't allow me to board on flight and I miss my flight. I show the PDF File, stated the report generated on 04th March 2021 and details also there in PDF file, but the Airport Authority Guy, who check the documents not allowed me to board the flight and I miss the flight.

Also note that, due to my job requirements, I should report my Company on 07th March 2021, if I did not report at 07th March then I loose my job, soon that situation I updated my manager and requested him to give me one more day time i.e. till 08th March 2021 and he considered my request and booked the flight immediately for Next date i.e. 07th March, 2021.

Please note that, after did my covid test there in Delhi airport at 08:00 PM and get my report 12:30 AM and immediately book my ticket to Muscat on 07th March 2021 and land in Muscat.

IMPORTANT NOTE : I am requesting you to please approach Air India Express and refund my ticket money, which I booked on 06th Match 2021 and I am unable to fly on this flight, so you are please refund my money as soon as possible in my same card which I used for booking.

Also find attached the ticket for your information and references.

Waiting for your reply.

My Air India express Ticket (QKHZCN) from TRV to DXB was cancelled from company side. I went to Air India express Sharjah office regarding the refund status. They informed me that the refund of Rupees ~7905 is processed on 10 th of October 2020. Till now the refund is not credited to my Card. I have contacted the customer care 7-8 times already.

I have been addressing this issue for the last 5 Months. Made many calls and mails. No response. Every time I am getting the same response that My amount will be refunded within 7 working days. It has been 5 long months.

Dear Sir,

Refer to PNR: JHLMDU, auto cancelled flight due to covid 19 situation. Against which I booked ticket for my family, I received voucher under 3 names with expiry[protected]. Due to my current financial crisis I wouldn't be able to bring back my family to Uae again (their Visa Cancelled).

So I requested to refund the cash to my account. After sending so many emails & follow ups, I receive a email that refund ready is process after deducting cancellation charges i.e., i booked ticket Aed:2, 490 & refund amount will be Aed: 2, 035. Cancellation charge Aed: 455

so i didn't accept it, i requested full amount refund to my account. i am sending so many emails, but they are not responding to it.

Kindly do the needful if possible

Dear sir,
1. Please refer my PNR no WRERJV for the Lucknow to Dubai Air india express flight on 04 April 2020.
2. The said flight was cancelled and the same was communicated to me by a mail from Air India Express. After that i applied for refund through your customers support agent on 26 March.
3. I was told the refund will come in next 14 working days. However I have not received any refund till date.
4. You are requested to kindly Process it at the earliest.
Thank you
Major Dhiraj Murari
Mob. [protected]

I had booked a flight to India from Dubai on Feb 6, 2021. However, the flight got cancelled due to some technical reasons from your side. Given the options to choose cancel the itinerary or to reschedule, I chose to cancel the itinerary and requested for refund. The request for refund was initiated immediately and the customer support representative assured to refund the amount of AED. 1000 (Approx. Rs.20000) within 14 working days. I have been following with your team since then, but it has been nearly 45 days now and the amount is still not refunded. I never had such an embarrassing experience with any other airliner company. I really feel regretted for choosing your service and now I really feel that you are cheating your customers by not paying them back.

My name is Dikshith Krishna Suvarna and I was supposed to be a passenger on an air india express flight, Flight IX-186 this was a international flight.

This flight was scheduled to depart from Abudhabi to Mangalore on[protected] at 23:45 hrs. This was mean to be a one way ticket.

My situation is as : I was not able to travel on that flight due my Emigration issue which I came to know at airport in Emigration counter. & due to that issue I was not able to fly on that day.

Because of the above, I am requesting a full refund of the ticket price.

PNR - LOAJRU
FLIGHT NO - IX1648
PASSENGER NAME - SHEKKAPPAN KANNAN
TRZ-KUL
CANCELLED ON - 26 JAN 2021

I had booked a flight on for 3 February 2021 from Trichy to Kuala Lampur. But unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money. PLS REFUND MY MONEY ASAP

We have booked flight ticket on 13th Aprial 2020 from hyderabad to tirupatito but government decleared lockdown due to covid 19 so, we want to go on april 2021 but airline demands more money thats not fare for passengers .we have alredy booked my tickets so, we wants to go to tirupati on that time ticket fare only.i do not to pay extra money

I have cancelled ticket on Feb 5th 2021, for the journey on Feb 6th 2021.ecen after one month, after contacting the customer care for a month and also done email to all requested emails in air india. Still I haven't received my refund back. I don't understand this. Why I am getting. Y I am not getting my refund back.

I was informed by Air India Express that the flight IX194 (Dubai-Lucknow) dt 29 Jan 202 in which my mother in law was booked is cancelled and I need to cancel the flight. I cancelled the ticket (PNR # QRYQJM) flight on 23-Jan-21. At the time of cancellation I was advised that refund should appear in my account/card within 2 weeks.
After 2 weeks, when I followed up with Air India Express I was advised to have patience.
After about 5 weeks I received an email that a voucher has been issued and sent to my email address and an email address was provided in the email message which was different from my email ([protected]@yahoo.com) on which I received the email. After I pointed out that I did not receive the voucher, I did not receive any response. I didn't even receive any acknowledgement of my email to air india express customer support.
I request you to kindly process my refund immediately. I also advice that voucher is not acceptable to me. I'd need refund in my account/card through which the payment was made as cancellation was not my choice but it was because Air India Express cancelled the flight.