Air India Express Complaints & Reviews

I haven't received my ticket refund amount. It’s been already six months and there is no response from the customer care team.
My flight was cancelled by air india express itself and until now I didn’t get my refund.

Air India cancel the flight and not refunded my money so far I lost some financial commitment and lost 2 lacs which I want air India to compensate along with refund else I will go to consumer forum

I have booked a ticket on 3rd August 2021 from Air india express website and ticket fare was INR 46, 963.77 and made online transaction through UAE Citi Bank credit card as per customer service it will be AED 2320 but Air India Express charged AED 2594.75 which means around 250 AED more they charged..There is no reply for the mails which i sent.

Pls try to solve this issue.
PNR GZMWYP...

I have received a letter from Air India please reply me its real or fake...

Hi,

I am manish gurnani and booked my tickets on Air India travel in May-2021. However due to COVID I did not travel and cancelled my trip. The refund for the ticket cancellation is not yet processed after so many months.

The ticket number was[protected]. Can you please help ?

Thanks
Manish Gurnani
[protected]

This is Vijay Kumar.
I had booked a flight through your Airline having PNR : OQNVSF (Air India Express)
Sector: Lucknow - Dubai
Departure Date: Mon-09july 2021

I got my flight rescheduled without been informed to me. However, as the new flight reschedule is inconvenient to me because I won't be able to board on that flight as my visa is getting expired on 17th of July
I talked to the costumer service and they subjected me that I will get informed prior to any change made or I will be refunded but I haven't received any calls or e-mail through your side.

I have cancelled the flight ticket before the due date and called your call center multiple times for a refund.
I have been told all these while that the refund will happen in a weeks’ time. However I couldn’t get it in the last 1 months.

Hope atleast by this complaints, i get a genuine response on my refund.

I have book a ticket from a agent, for air india express IX 172, air line pnr number : MHDTMQ AND R PNR NUMBER: RZ06CE0340, ISSUED DATE ON 06/05/2021, FROM SHARJAH TO SURAT .
DUE TO COVID FLIGHT HAS BEEN CANCELLED. I HAVE PAID TICKET PRICE BUT AS PER AIRLINE STILL DID NOT GET REFUND YET.

PLEASE TEAM DO NEEDFUL FOR REFUND AS SOON AS POSSIBLE BECAUSE ITS MORE THAN 2MONTHS. PLEASE SEND AS REFUND SOON.

Dear Sir / Madam,
Please read the email below and also send below email to [protected]@airindiaexpress.in
Please refund me the amount at the earliest.

Regards,
Rajinder Singh
Ph +[protected],[protected]

[protected] Forwarded message[protected]
From: Rajinder Singh Nar
Date: Sat, Jul 31, 2021 at 6:25 PM
Subject: Fwd: Your Booking Receipt:BCSVSG
To: customersupport support

DEAR SIR/MADAM,

MYSELF RAJINDER SINGH. I HAD BOOKED A TICKET (BOOK REF: BCSVSG )FROM DELHI TO DUBAI TRAVEL DATE 7TH JULY, 2021. DUE TO TRAVEL RESTRICTION AIR INDIA EXPRESS DID NOT ALLOW ME TO TRAVEL AND CANCELLED THE TICKET.

I REQUEST YOU TO GIVE ME FULL REFUND OF INR 14, 803.49

I DON’T NEED CREDIT VOUCHER AS DUE TO PANDEMIC I CANNOT USE IT.

PLEASE SEND THE AMOUNT TO THE SAME CREDIT CARD WHERE IT WAS BOOKED OR SEND TO MY FOLLOWING BANK ACCOUNT

NAME – RAJINDER SINGH

YES BANK LTD

BRANCH SEC- 16, FARIDABAD

ACCOUNT NO. [protected]

IFSC CODE YESB0000020

REGARDS

RAJINDER SINGH

PH +91 [protected],[protected]

I have made my flight booked in March 2021 and cancelled the ticket due to some issues and I should receive the refund amount of INR 40, 000.00. till date I have not received the refund amount. several emails I wrote to customer care and they do not care for the emails also. I would like to approach court if they do not pay me soon. My ticket confirmation no ITPZNQ.

I would like to bring your attention towards the problems I faced on 22.07.2021.
As u know Qatar is one of the rapidly growing country and my intense desire check for the business opportunities forced me to take on arrival visa to Qatar.
I bought a ticket, booked hotel and got approval from Qatar for travelling . As a normal passenger and followed the procedures in airport. I have attached the same for reference.
Due...

Yesterday[protected] at 11.pm my sister and family was going to qatar but after getting thier boarding pass they were not allowed to travel bcs the infant doesn't have visa in qatar airways they doesn't have any problem but all the problem was with the air india team my sister was carrying 3 children she and my brother-in-law has suffered alot by air India express team. If you haven't take any action we would go for further case.

Confirmation number LLCEVX

This is regarding the cancellation done for flight Thirchy to KL depature on 10th Feb 2021.

The payment was done through netbanking and cancellation was raised on 2nd Feb 2021.

I have been following up for refund for past 6 months and I only standard reply of will soon come back

Dear Sir/Madam,
I had booked a ticket(Book Ref: HUTVVW)from India to UAE (COK to DXB) on July 08 for emergency.Due to travel restriction Air India Express cancelled the ticket and rescheduled to July-21 without taking any feedback from me.I cannot reschedule to other dates based on Air India Express Convenience. When i am asking for refund Customer care saying there will be penalty of 4500Rs for cancellation & Refund.
Is it my fault for getting this penality?? All other flight service at least they will provide 1 year voucher for future use, That also air India express not providing. So i request to take necessary action to get the full amount reimbursement or 1 year valid voucher. Otherwise please do not start ticket booking without clear information about the travel restriction.It is not only my problem, but also people booked tickest for coming to UAE..

I booked ticket for my helper from Chennai to Singapore to travel on 17-May-21. Due to COVID surge in India, Singapore Govt announced restrictions i.e. only Singaporean and Permanent Resident can enter Singapore. Due to this reason I cancelled the ticket, refund was not full amount by the way though there is genuine reasons. Still I accepted for whatever they agreed to refund.
While cancelling the ticket I have been told that the refund amount will be credited to my account in 14 days. Now its more than 3 months, havent received the amount yet.

"Please send email to CustomerServices and Finance department", this is what the regular reply I get from 24 X 7 hotline number. No response to emails.

Booking Ref No GPDWHI. Not sure when I will be getting.

With ref to PNR ZFDXZT which I purchased airticket from Airindia express for my travel purpose in Feb 2020.
Due to outbreak of covid-19 Pendamic situation I cancelled my Ticket and requested for refund in this regard. But even after continuous reminder emails, Air India express sending false promiss and trying to cheat me from last 16th months.
All the private airlines are refunded promptly for their customers. But unfortunately Indian Branded Air India Express is still not refunding their customer money and cheating the public is not fair and not good for their company Indian Image.

For your information & Necessary action
I purchase direct flight ticket from Abu Dhabi to Mangalore With PNR no FKWGVT(Attached ticket for your reference).Flight Details mentioned in attached file.
IX816 was suppose to fly on 1st of July 2021 2345hrs but delayed.However after 5hrs of waiting the flight take off at 0500hrs on 2nd July 2021.
For my surprise, while landing the pilot announced that within 5 minutes we will land to Calicut airport.I was totally shocked & feel cheated how come it was Calicut airport, oh my god it was shocker of my life instead of manglore flight landed at Calicut airport.After waiting for an hour at Calicut airport finally the flight IX816 reached to it's original destination at 1205hrs on 2nd July 2021 that is on Friday.
Please look in to this matter & do the needful.

Confirmation No: BPXFFG & AOKYEF.

I booked the flight from Singapore to Vijayawada on 13th April 2021, but the flight is cancelled/ not operated by Air india Express.

So I requested air india express by sending an email to [protected]@airindiaexpress.in on 12th April to refund the amount for the above confirmation no's.

Till date about 3months, I still not had received the refund, and I also send several follow-up emails to customer support, when I contact customer care they says refund is processed on 28th April but still had not receive the refund.

We booked a flight from New Delhi to Dubai for 3rd May but due to the 2nd wave of COVID all flights were banned by Gov. of India and Gov o[censored]AE. Since my visa is expired we asked for a full refund on he same which airlines is denying. Booking ID FF[protected] and PNR no. is GMNMYI

Dear Madam/Sir,
We had booked Air India Express ticket from Mangalore to Muscat on 06.04.2021. Reference no. RDZXQM
Due to personal reasons Air ticket was cancelled on 13.04.2021.

Amount still not refunded for cancelled ticket.

Spoke to Customer care officer more for than 30 times, but still amount not refunded.

Kindly request your intervention.

I have booked a ticket from Riyadh to Kannur on 24 April 2021, and I have cancelled the travel plan due to restrictions in India. and I have tried to cancel the ticket through their online portal, but their reservation system was down. Hence I have communicated through email to cancel the ticket and they have acknowledged the cancellation as well. but so far I have not received a refund from them. I have been trying to call them to enquire about the refund but they are not answering the call. for emails no reply at all. Hence I request you to do the needful for refunding the amount.
I can see that they are doing this for everyone. once they have the money, they are very reluctant to repay the money.