Air India Express Complaints & Reviews

Had travelled from singapore to nagai for a short visit to attend an important function. I travelled by Air India Express flight no. IX 681 on 08/08/15 landing in trichy .My baggage was misplaced by the airlines and I had to go back to trichy again 2 days later to collect. This affected the whole plan This mistake of theirs caused me an additional expense of around Rs.5000/- for clothes and additional purchases and Rs. 3000/- for taxi fare...

Dear Sir/Madam, just to let you know the incident happened to me on July 19, 2015. Briefly, I was board on AirIndia Express (IX622; bound to Kualalumpur from Chennai; Seat Number: 14C; Pxr Name: Seyed Mohamed Mohamed Ali) departing at 4.17 pm after a short delay. After 45 minutes, flight crew started distributing meals (I believe its a complimentary one). While the meal was distributed myself and another pxr sat next to me asked another water...

Dear Sir/Madam, This is to request you that I had booked 2 ticket under same name. When I booked ticket from airindiaexpress.in the transaction got failed so I booked same ticket from makemytrip.com. After booking the second ticket I got email for both the tickets. Kindly please cancel the ticket booked from airindiaexpress.in and please refund me my whole ticket amount. 1) Rashida Murtuza 2) Zahra Murtuza Mukadam. Ticket 1 PNR...

I would like to request for refund for ticket #6ONUA9 for MAA - KUL on 24th June 4.00pm. We came to Chennai airport on 24th June at 3.00pm because stuck in heavy traffic jam and the counter just closed. I've talked to supervisor over there, at least let us go with hand carry bag but he not allow us to do check-in. But the boarding time only at 3.30pm. When I asked air india express counter, they said i can refund the taxes. already sent...

I was travelling from mangalore to muscat by AIR INDIA EXPRESS, due to the rain in the morning i was reached to the counter at 6.05 in the morning. air India staff abruptly not accepted my ticket.even though i explained my genuine reason.i was fed off their service. staff they are not co-operate with their passenger. i have bitter experience travelling with AIR INDIA EXPRESS. kindly advise them treat us as their valuable passenger. so i booked...

PNR 6GSS7G. ticket 13 Jun 2015, in IX473 CCJ DOH – 15:50 19:30, we r on the way to CCJ Airport I got a call from air india call center at 11:14 AM, one Mr. Anoop Pramod IX473 ur flight schedule changed to 00:30 in 14 Jun 2015, and almost 4 times i called and reconfirmed this information is correct or not, After that 12:50 PM 13 Jun2015; I got SMS (attached Photo) when i cross checking around 4 Pm the same call center team saying the flight...

This is with reference of above subject, the PNR 6GSS7G. I have a confirmed ticket on 13 Jun 2015, in IX473 from CCJ DOH – 15:50 and arrive Doha 19:30, while me and my family is on the way to CCJ Airport I got a call from [protected] at 11:14 AM, one Mr. Anoop Pramod from airindia, saying that my flight IX473 CCJ to DOH has schedule changed to 00:30 in 14 Jun 2015, means same day night you can travel, so at that time we are in Calicut...

I, Mrs. Devu Anoop, after boarding the flight, IX537 from Trivandrum to Abu Dhabi on 31/05/2015, later was informed that the flight have got some technical issues and will be cancelled. There was not even a single authorised person to tell us the real ground situation. Its not the first time the air india staff behaving so irresponsible. Making us sit inside the flight for more than 2 hours and later telling us that the flight is cancelled...

I had travelled to Kerala for a short visit of 1 week to attend an important function. I travelled by Air India Express flight no. IX 452 on 21/05/15 from Abu Dhabi, landing in Kochi on 22/05/15. My baggage was misplaced by the airlines and I had to go back to the airport again 2 days later to collect it. This mistake of theirs caused me an additional expense of around Rs.5000/- for clothes purchases and Rs. 4000/- for taxi fare to the airport...

Hi there, I am writing this complaint on the kl office service handling . I have attached the entire email for your attention. I have booked a ticket online on 11 May 2015 However the system did not capture my middle name in the ticket .In order for me to apply for Visa, i need the ticket with my Full name attached. When i contacted the officer on the first day, i was told to email to the relevant, below is the email as per our...

Dear sir, Myself, Wife and Daughter were supposed to travel to Salalah on[protected] on the 09.25am flight no-IX445. When we were in the counter no.4, Miss Jaseena issued all 3 boarding passes and gave it to us. She send all 3 baggage in one passenger name without putting the tags. After handing over the boarding pass, she asked us to wait for 10 minutes to get back the baggage so that we could identify our baggage and she could tag it....

Hi I am Tamilarasan S/o Govindaraj travelling on 14th may 2015 in airindia express from trichirapali to singapore, my hand luggage was 7.8kg and my laptop weight of around 4.5kg, your customer service officer said they don't allowed hand carry with laptop only 10kg, she ask me to withdraw ur hand carry weight to 10kg weight with laptop if not can't allow, am asking laptop weight is 4kg even my hand laggage I'd 7 +4 =11 kg so how, she said...

Dear Sir/Madam I have purchased 4 tickets under the PNR no.VMLO4A (2 adults 1 kid and one infant) .due to some reason we decided to change our return travel date from 18th August to 1st August but the ticket change option didn't worked online it was showing an error message "infant age should be 0-1 yr" i called Air India express call center in India to get a clarity on this Mr.Niyas the person who attended the call advised me...

Kindly refer to PNR No Z3YXT Web Reference AIBE15846221 Issue date 16 Jan 15 I had booked two tickets in the name of Ms Neelam Sahai on AI 9815 (Delhi to Pantnagar) for 01 Feb15 and AI 9816 (Pantnagar to Delhi) for 04 Feb 15. The respective flights were both cancelled due to bad weather and the tickets were cancelled at T3 Terminal at Delhi Airport vide RTZ3YXT, WWW001/ 600/1653 16JAN15/IN/PID67800 dated 01Feb 15(scanned copy att)....

Dear sir, I would like to inform you I am Mohammad shareef working in Saudi Arabia. Last wed. 15-April -2015 we travel from Manglore to Bahrain together my family when we reach in Bahrain we lost my one cartoon of luggage than we check in Bahrain together with Bahrain customs officers but we didn't get one cartoon than we make compliant you can get in attachment. From that day I am trying to get this luggage we didn't get any answer...

Dear sir one of my colleague was travelling in Flt No - AI 9602, Date of Tavel - 03 Apr 2015, Route - Port Blair to Delhi. he was sitting next to emergency exit and was feeling cold. then he saw frosting occuring on chair in front. the air was entering thru some gap. means door was not airtight or in our lingo... pressurisation seal was not intact. i would like to mention that i am a pilot myself with airforce so i am aghast how did this...

We travelled with family (Mother Father son and 9 yr old daughter) from Lucknow to Udaipur by AI 412 and AI 471 on March 31st, 2015. We checked in two numbers of luggage and we received only one at Udaipur airport. The main baggage with all our clothes, cosmetics, medicines went missing. We were kept waiting for more than 2 hours at Udaipur airport by Ms Joohi and other ground staff without any proper assistance. We are constantly being...

I was a passenger travelling for Dubai to Mangalore on flight IXE384 and the cheeses sandwich provided had a strand of hair in It. Air India express is one of the old airlines and such Qos is not expected. Awaiting some action to be taken against it....

Airport Authority AIR INDIA Dear Sir/s Sub: Difficulty in recovery of check-in baggage I have been a passenger on your airline for travel from Lucknow to Pune on 11.03.15. My seat number was 29A on flight no. AI 432 from Lucknow to Delhi while I was on seat no. 22A on flight no. AI 849 from Delhi to Pune. I would like to bring on record the fact that I have had harrowing experience in recovery of my check-in baggage containing...

Sir, I am Akansha Kandoi. I had booked two air india return ticket from mumbai to cocin of 24th jan 2015. I had reported 55 minutes early before boarding time. So your manager Subash said he had already sold the tickets to a needy couple. And after that flight got delayed by 15mins. He said that either we can give you evening flights on same ticket or we can give u full refund of Rs.33000. So we prefferd to take refund. He gave us in writing...