Air India Express Complaints & Reviews

My seat was booked on an air India flight on 3 Dec, while checking in for departures the staff informs that I cannot board the flight as the aircraft is small and now overbooked, I had to reach trivandrum via this flight by 12 pm and also had booking at hotel which are not refundable, the staff here has no answer and no solution for the inconvenience caused.pathetic poor services from air India
Please provide redressal for complaint or I shall take the matter to ministry of India also if required.

After getting the boarding pass we two passengers namely komath zakkeer hussain, [boarding no. 133;flight ix 419;seat no.27b; 22/09/2016:cok to auh] and mundanvalappil ayithrumon;[boarding no.20 ;flight no. Ix 419 ;seat no.2d 22/09/2016, cok to auh] we requested express coordinator mr. Mathew, he did't do any alternative arrangment or board us on any other express flights supposed to leave in any destination in uae, instead of help he behaved very rudely to us.
Sir, i komath zakkeer hussain ;is an overseas employee for more than 32 years and frequent flyer in air india and air india express flights. We are waiting for your favourable reply
your's sincerely
zakkeer hussain komath and mundanvalappil ayithrumon
contact number :+91 [protected]; email: [protected]@yahoo.Com

This is to inform you that I had traveled on Air India Express IX540 9 Sep 2016 DXB-TRV, and the flight was not only late for around 5 hours but they missed my luggage. It is not about missing luggage only, but about the unhelpful staff who are not being honest, may be as per the instruction from AI.
I came for 7 days of leave wants to spend some quality time with my family, but the irresponsible and unhelpful nature of your TVR ground staff has made my small holidays hell, as all presents for my dear and near, my medications etc all are in the luggage, and still on 13th Sep, there is no news of my luggage.
No body answered the calls and I traveled around 120 KM to air port two times with zero result.tomorrow 14th is our Onam festival, and by weekend I will go back to Dubai, with lots of bad memories of Air India Express.
Please help me if possible,
Regards,
Satheesh

Further to attached email details of reservation, and flight cancellation of ix612 dated 04-aug-2016, you are requested to refund the unused trip amount.

No proper reply from dubai airport aie office or by email. To whom shall we contact at dubai office for refund. No response to our call to aie dubai sales office and by aie airport office.

Really i feel very shame that, our no one is ready to take responsibility.

Whomsoever it may concern,

I am manish an indian citizen working and residing in ras al khaimah, uae. Yesterday my wife traveled from ras al khaimah airport to calicut airport, kerala india. She went for medical treatment and was carrying the prescribed medicines from uae's doctors. As the medicines could not be carried over the hand baggage, she had to keep them along with the luggage and the check in process had done without any problems from ras al khaimah.

The flight was at 3.20 pm and thanks to god it reached on time and she reached safely at calicut. But the problem started then as the airport authority informed that the luggage is not deported from ras al khaimah. The crew members did not inform this to the travelers when they were in ras al khaimah itself. They are saying it will be available after 3 days and if by that time if the medicines are damaged due to the hot weather conditions now in gcc countries who will be responsible for that. My wife have to take that medicines regularly and they are prescribed from uae which is not available in india.
Now the airlines are offering to deliver the baggage after 3 days and that also my wife should travel all the way to the airport to collect it from there. This is pure negligence from the part of the airlines and irresponsible act. As a consumer our rights been violated and we had to suffer the complications due to that.
Therefore requesting the concerned authority to take necessary actions against the airlines.

Thanks & regards
Manish
[protected]

I am senior citizen eligible for concession on domestic flight when i tried online to book ticket for return journey from delhi (Sept.16, 2016) to mumbai (Sept.18, 2016)
Following is the detail of return fare with concession and without concession :-
The following table shows a breakdown of the return fare for each traveller type.
Senior citizen
Base fare per traveller inr 24, 586.00
Total taxes per traveller inr 1, 477.00
Total charges and fees per traveller inr 1, 795.00
Total per traveller inr 27, 858.00
Number of travellers 1
Total inr 27, 858.00

Price breakdown per traveller type
The following table shows a breakdown of the return fare for each traveller type.
Adult
Base fare per traveller inr 4, 234.00
Total taxes per traveller inr 256.00
Total charges and fees per traveller inr 1, 795.00
Total per traveller inr 6, 285.00
Number of travellers 1
Total inr 6, 285.00
Total price including taxes inr 6, 285.00

How funny concessional fare for senior citizen is
More expensive by 21, 573 /-

Any body could explain the reason???

In the last one month, me and my friends travelled by Air India flight three times.(Routes Goa-Chennai, Bangalore to Mumbai) All the three times, the flight was delayed.
Goa to Chennai - 9th June 2016, 18th June 2016

One of my friend faced a 9 hour delay in flight from Bangalore to Mumbai on 20th June 2016. When he asked them, they said they will give full refund and told him book a new flight (which was very expensive last minute). They didn't give him a lounge to take rest in. Why should the customer spend so much money when it's the airlines fault?

Respected Sir,
We have booked 11 seats in flight IX 348 for 24 May 2016 from Abu Dhabi to Calicut. Airline Confirmation No: RNOCDS, G1HPXO
Totally there are 11 passengers, 8 out of them are children and one of them is severely suffering by illness. There is a delay of more than 18 Hrs and none of the passengers were not informed about the delay by the Airline authority. And the Airline didn't provided any food and accommodation facility to the passengers. Thus hereby we kindly request to claim a reasonable compensation from the side of Airline.

Contact
E-mail: [protected]@gmail.com
Mob: [protected]

Out air india express flight ix-251 was booked for two person (Confirmation number 2qmd99) from mumbai international airport on 28th april 2016 schedule departure at 23:40 for sharjah.
We checked in well before departure time & got boarding pass too but as there was too long queue at immigration check & it took more than one hour. We request the security persons deputed there to gave us priority as our departure time was coming near but no one listened to us. Also, no phone calls or announcement was made to us & while our turn came, the immigration person told that your flight has gone.
We were going there to do the porter job just to earn money & we know how we collected money to go there & we lost everything.
There was no one from air india express officer to listen to us.

Dear sir,

Du to my travel from sharjah to varansi, i am forgotten my valet in may bag, after that i have inform to luggage counter he told me that he con't do any think, i am requested him lot, and also air india stop but no body consider me i have lost my one month salary.
When i land in varansi then i checked my bag then i see i have lost my money. I am also inform the custom police he told me i can't do any think after that i going to complainant your office but your office has been close, that time i can't inform you because my family suffering. And also my child hospitalized.
Kindly check it on priorities because i have lost my faith on this air indian that why i am com back from indigo flight..

I have 2 tikets booked thru Cleartrip toDubai to travel on 12th May 2016 flight IX 248, Air India Express. I have e visa in hand . PNR K7KHNR. The airline want me to go to their mumbai airport office to verify visa and insert OK to board.
It is ridicuous and defeating the purpose of on line booking. It involves a cost of Rs 1400/- for me to travel to Air India office and half a day time.
No airline has such stupid demand. Hope they see e visa when I check in and save me from the stupid bureaucracy of typical Govt office.
Edwin John Lewis [protected]

Flight IX818 (IXE-MCT) was cancelled without any intimation, another flight to IXE-MCT was full. Airline Customer Service is requested me to take full refund.

i want to confirm the cancellation with the reason...

Francis ([protected]@yahoo.com)

Late delivery of checked in baggage (more than 24hrs) at Kl airport from chennai IX622 Air tag number AI522276.So far 11 times we have communicated customer support airindia express through mail, but we did not get any proper answer from them. Customer service forwarded the Kuala Lumpur contact numbers unfortunately not getting any responses.

Dear Air India Team,

Recently I have noticed that the tricolor flag colours are different on IX-817. Marked Red Instead of Saffron . could you please advise why???

After flight is cancelled by airlines thay are not giving money bak.
i made call twice and after more than one month they told me that uor refund is rejected without any valid reason.
i am not travelling as flight is cancelled still i will not get refund due to their technical reason.
very poor.

First of all just wanna say worst service by airindia.. My pnr is YL5TF flight no AI515 journey date[protected]. Have booked 3 tickets by mistake I wrong surname of one passenger. I contacted air India by waiting 20 mins on hold finally spoke to customer agent explained issue.. Wanted to cancel particular passenger. He told yes and passenger ticket got cancelled.. Later at airport they are telling whole itinerary got cancelled how can these guys be irresponsible.. My family faced big issue in airport.. Finally booked tickets with indigo and paid like anything. Air India should pay for this loss. Worst customer service.. Guys please be careful with airindia.. I know nothing is going to happen because we are in India. Have got call record waiting for the reply airindia...

My FFP Number is[protected]. I believe that from 1-Dec-15 you have started a new process of KYC verification for all the FFP members. I have uploaded my documents on 26-Dec and till date waiting for this verification to get over. Till then, if I login to your portal as a Frequent Flyer then I am not allowed to book tickets !! No call-center member can resolve this issue or give a date for the resolution. Indeed a New Year gift to FFP members of Air India !!

My mother Mrs. P. Surendranathan was aboard flight AI-682 on 21-Dec-15 from Kochi to Mumbai. Flight landed at Mumbai 10.45 ; however, 2 hrs after landing she has not yet got her checked-in baggage. The ground staff are saying there is some problem with the luggage. This is sheer waste of passengers' time that their problem is not resolved after repeated follow-up with staff at airport.

Greetings! I'm constrained to bring the following to your attention I flew IX211 Sun 27th Sep PNQ-DXB. If you look at the attached E-ticket it clearly shows that I've booked seat no. 15A and this is a paid seat. Please refer to the attached boarding pass. Your counter staff issued a boarding pass for me with seat no. 16E. Unfortunately for me I noticed this once I passed immigration. This was because the airport was pretty chaotic at that time. I brought this to the attention of the airport checking staff and they informed me that they could not let me go back to the counter staff as I had finished my immigration formalities. The officer informed me that it would be best to contact the AI staff at the boarding gate. When I went up to the 1st floor I informed one of your staff who promised to assist me by releasing that seat 15A and that the supervisor onboard would see to it that I get my seat. This was the 1st lie. I was asked to wait and was boarded almost towards the end wherein the same staff again reassured me that the senior onboard would help me. Don't worry was what he assured me. At the gate of the aircraft I enquired who was the supervisor and was directed to him. He informed me to wait and that he would sort it out. I waited till all the passengers boarded. I was the last. He then shook his head saying that he can only request the passenger occupying 15A to move and cannot force. That was downright stupid to expect someone who has been allocated a seat with extra legroom to Voluntarily move. I informed him to insist that the passenger be asked to move as I paid for the seat and he shook his head saying that now nothing could be done. So that means another AI officer lied to me about being able to resolve the issue. I was sandwiched between 2 men and being claustrophobic I had a terrible flight. To add to that the hand baggage that I had and which weighed 2 kilos only could not be accommodated in the overhead lockers as they were all full and was directed to the cargo. Mind you this bag was not locked and it had my reading material in it. So I was in a little over 3 hours flight sandwiched between 2 men with nothing to read and just staring at the back of the seat in front of me! So do you think I had fun? I need a full investigation about how come a seat which I paid for is allocated to someone else when it should have blocked? Secondly why did your staff lie? Clearly I was fooled and lied to by 2 of your staff who need to be brought to task. And most importantly the staff who issued my boarding pass should be pulled up for his negligence. CLAIM NO. 1 - And now I demand a FULL REFUND of the airfare paid. CLAIM NO. 2 - My checked in luggage bag had a limited edition Emirate leather bag tag. When it reached Dubai, the bag tag was missing. Clearly someone nasty took a fancy to it and removed it from the bag. The tag could not have dislodged as it had a strap similar to a watch leather strap. Again I demand that this tag be returned to me. You can reach me on my email [protected]@aramex.com at any time. Looking forward to your quick response and equally prompt refund of the airfare

Hi my name is shinoj nair I have bad experience with your airline staff there are not helpful and they are not professional.if responsible person can call me anytime [protected] so I can give you a detailed information about my bad experience with your airlines No Thanks