Air India Express Complaints & Reviews

I have travelled to calicut (Ccj) from riyadh (Ruh) on air india express ix-322 on wed-aprl 2017 13:15/20:45. As i arrived at calicut internation airport, my baggage went missing (As i paid extra charge for that baggage becase it is more than 7kg). I went to air india express desk to file a complaint on missing baggage, but the staff there dont even care of it, behaved so roughy. As a customer i feel so sad and disappointment.
I request you to please trace my bag as per the air india policy mentioned on the website for delayed baggage.

Hopefully sunilkumar
[protected]@gmail.com

Hello,

I have travelled to Calicut (CCJ) from Riyadh (RUH) on Air India Express IX-322 on wed-aprl 2017 13:15/20:45.As i arrived at Calicut Internation airport, my baggage went missing (i paid extra charge for that baggage as it is more than 7kg).I Went to air india express desk to file a complaint on missing baggage, but the staff there dont even care of it, behaved so roughy .As a customer i feel so sad and disappointment .
I request you to please trace my bag as per the Air India Policy mentioned on the website for delayed baggage.

Hopefully sunilkumar
[protected]@gmail.com

I was booked for banglore delhi flight no ai 173 in the name of kanishka tandon, a student. My pnr no was jjb8c.The original flight was to depart at 21.40 on 6th april which was delayed to 0010+1 hr .I had reached the counter at 11.20 pm and to my shock i was told that flight is totally booked despite i was having confirmed ticket.I was told that seats have allotted to others and i can not go by this flight. The type of mental harresment and agony i had to face was tremendous. How can an airline alott seat to some body else when i had reached before time at boarding pass counter. I had to fight till 1.00am with the persons who though accommodated on the plea that if some passenger did not show then the seat can be allotted.This magnitude of deficiency of service is not pardonable and the staff kept on saying sorry but did not provide me the boarding pass.As i am a girl and alone it was more frightfull also to be left in lurch.I want to know why my confirmed seat was not allotted to me, why it was allotted to any body else,

I cancelled a ticket from IXE to BAH for me and my family on 2nd of Dec, 2016. I received a confirmation number 8160WK for this cancellation and I was suppose to get Rs 16, 049/- as refund on my credit card.
I sent an email to their customer care on 28th Of Feb, 2017 asking for the status of Refund. The customer care rep forwarded that email to sg.[protected]@airindia.in,
Lakshmi.[protected]@airindia.in asking about the status of this request. There were no response from these people so i sent them second email on 12th March, 2017 as a follow up for the first email. Again they forwarded my email to those two persons and still no response from them.
I request you to help me in getting this resolved. Appreciate your quick action on this.

Regards,
Mohammad Shafeiq

My PNR is Q166R0, I arrived from Dubai on IX142/25Feb. After reaching home I realised that one of my big suitcases is damaged from the handle, lock broken and I am missing my gifts articles, perfume and few clothes. The bag was manhandled and the remaining stuff was in haphazard condition. It was a shock of my life to receive my luggage in this condition after my holiday and missing Major all my items. I need your team to replace my bag and also advise me on the compensation of my missing articles. I need an investigation on how this all has happened. You need to contact me on Vishesh.[protected]@gmail.com or call me on [protected].

Thanks
Vishesh

We have ordered besoft hair removal pads. from ananaindia.in, after viewing its ad on facebook. It claims to remove body hair by using it as mentioned. While ordering I asked the customer helpline weather the product will work as claimed or not to which they assured that it will .The executive also said if not happy with the product then we can return it. We got the delivery on 24/02/2017 . after making payment of 700 Rs including delivery charge of 200 . And using the product as per instructions it was found that it was a very cheap quality product which is not giving any result as claimed. It can work only to remove very fine and Tiny hairs on your body but cannot be an alternative to waxing etc. It also caused skin irritation while using. Hence we called the customer helpline to return the product.
The executive completely refused to return it saying we do not return money only we can replace. This was never mentioned to us while we ordered the kit and even asked about the same. While ordering the customer care executive assured that it can be returned.
They have completely fooled us by giving us an inefficient product which is not more than 50- 100 rs.It's just a plastic pad to which polishing paper kind of material is stuck for rubbing on skin. Plus they completely misguided on product as well as return policy. Kindly help us with this issue.

I was denied flying trichy dubai on 20 nov 2015 ticket QKX2XZreason being i was having injury can not sit in AC for 4 hours despite showing doctors certificate though the airport manager recommendation with the chief security personnel support air india express staff denied my journey for no valid reason i had to buy a new ticket to fly next day agony and monetary loss family waited at dubai were panicked emailed customer service and nodal officer they agreed to investigate nothing happened few months gone air india express to be held responsible i needed to be compensated i seek justice through this forum

Hi I booked air India flight through goibibo.com on 3 Feb for Dubai to Mumbai route ..when finishing payment I saw on screen it showed Mumbai to Dubai and I immediately called goibibo and airindia express.. Within 5 mins...but what I found after talking to air India call center is horrible... they didn't even tried to resolve issue or understand it was technical glitch .the lady on phone was persistent that our system will nt accept changes and you have to pay cancellation charges which equal to half of ticket... I found very unsymepahtic and rude people... The lady on phone did nt even tried to talk to anyone regarding solution and asked me to go to nariman point office but cannot gurranty anything will happen... I felt it was shocking and frustrating.. Neither they resolved my issue ...nor they have any customer responsibility...

Sir,
I had booked 5 seats in two tickets from trivandrum to chennai for 12/12/2016 in air india express with PNR nos 1FGFIL and 2W797G. But the flight was cancelld because of bad weather. . On the way to air port only they informed me..then i tried to book another day, for that i phoned to tvm office, but no information, then i tried online... that was also fullfilled. then i came back to chennai by train. Then i email the details to the chennai office but no information.
Till now the cancelled ticket refund did not got in my account.
please do the needful to get me the amount

I wish to file a complaint with Air India Management on the lax approach shown to passengers on the Trivandrum to Mumbai Sector on January 3rd, 2017.
AI 668 was originally scheduled to depart at 20:10 pm on January 3rd, 2017. We were notified of an hour delay in departure on January 3rd, at 8:05 am, about 12 hours prior to departure.
Later, there were five other notices sent out to passengers notifying them of further delays totaling a five hour delay.
During the interim, passengers continued to make inquiries at the terminal, ground office, as well as the online, on the AI arrival information portal . To everyone's disbelief and shock even the ground staff continued to share misinformation about the incoming AI 667 flight from Mumbai to Trivandrum.
According to the flight tracking site, the flight AI 667 showed three times as having departed from Mumbai on the night of January 3rd, 2017, before retracting their statement.
I wanted to point out the lax information portals of Air India that continued to pass on conflicting data to stranded passengers.
The airport staff had very little to say to substantiate their many claims of departure and arrival time changes.
Later, on further query, some of the staff members let on that this particular flight sector has experienced such delays in prior days and that they were covering up for the mismanagement .
So this has caused great concern to me as a fellow passenger that the management has ignored the systematic problem and done very little to resolve this travel dilemma of innocent passengers booked on Air India flights in this sector.
I would request that officals overseeing this sector take into account this particular issue and take immediate steps to ensure that passengers are not falsely let on to book on Air India under the fake promise of ensuring timely flight services.
Yours sincerely,
Sarah

Hi im ajeez
im traviling shj to trz on 29/12/2016
my flight time 8.50 pm
time will reschedule to 10.35pm by airline
then now 12.15 still im inside aircraft more than 1.30 hours inside aircraft
no any proper explanation from your staff
im really disappointed in this jouney because tomorrow morning 30.12.2016 i have some important meeting in india

your needful

I have booked the Doha Kochi flight for 23 rd Dec 2016 . Pnr D306K3 .The flight is delayed by 2 hours and the service is being provided only upto Kozhikode and no arrangements are being made by the airline for the final destination.
This appears to be a practice with
Henever the Bahrain kozhikode-cochineal flight gets booked with kochi passengers other passengers are dumped .
I am looking for the airline to make the transport for the kochi passengers from kozhikode either by road or air or to reimburse all the expenses for the delays physical and mental agony and the additional cost.
Also the airline needs to look into the operational aspects as this was the first time I was using this service and find that the airline lacks the business ethics

My seat was booked on an air India flight on 3 Dec, while checking in for departures the staff informs that I cannot board the flight as the aircraft is small and now overbooked, I had to reach trivandrum via this flight by 12 pm and also had booking at hotel which are not refundable, the staff here has no answer and no solution for the inconvenience caused.pathetic poor services from air India
Please provide redressal for complaint or I shall take the matter to ministry of India also if required.

After getting the boarding pass we two passengers namely komath zakkeer hussain, [boarding no. 133;flight ix 419;seat no.27b; 22/09/2016:cok to auh] and mundanvalappil ayithrumon;[boarding no.20 ;flight no. Ix 419 ;seat no.2d 22/09/2016, cok to auh] we requested express coordinator mr. Mathew, he did't do any alternative arrangment or board us on any other express flights supposed to leave in any destination in uae, instead of help he behaved very rudely to us.
Sir, i komath zakkeer hussain ;is an overseas employee for more than 32 years and frequent flyer in air india and air india express flights. We are waiting for your favourable reply
your's sincerely
zakkeer hussain komath and mundanvalappil ayithrumon
contact number :+91 [protected]; email: [protected]@yahoo.Com

This is to inform you that I had traveled on Air India Express IX540 9 Sep 2016 DXB-TRV, and the flight was not only late for around 5 hours but they missed my luggage. It is not about missing luggage only, but about the unhelpful staff who are not being honest, may be as per the instruction from AI.
I came for 7 days of leave wants to spend some quality time with my family, but the irresponsible and unhelpful nature of your TVR ground staff has made my small holidays hell, as all presents for my dear and near, my medications etc all are in the luggage, and still on 13th Sep, there is no news of my luggage.
No body answered the calls and I traveled around 120 KM to air port two times with zero result.tomorrow 14th is our Onam festival, and by weekend I will go back to Dubai, with lots of bad memories of Air India Express.
Please help me if possible,
Regards,
Satheesh

Further to attached email details of reservation, and flight cancellation of ix612 dated 04-aug-2016, you are requested to refund the unused trip amount.

No proper reply from dubai airport aie office or by email. To whom shall we contact at dubai office for refund. No response to our call to aie dubai sales office and by aie airport office.

Really i feel very shame that, our no one is ready to take responsibility.

Whomsoever it may concern,

I am manish an indian citizen working and residing in ras al khaimah, uae. Yesterday my wife traveled from ras al khaimah airport to calicut airport, kerala india. She went for medical treatment and was carrying the prescribed medicines from uae's doctors. As the medicines could not be carried over the hand baggage, she had to keep them along with the luggage and the check in process had done without any problems from ras al khaimah.

The flight was at 3.20 pm and thanks to god it reached on time and she reached safely at calicut. But the problem started then as the airport authority informed that the luggage is not deported from ras al khaimah. The crew members did not inform this to the travelers when they were in ras al khaimah itself. They are saying it will be available after 3 days and if by that time if the medicines are damaged due to the hot weather conditions now in gcc countries who will be responsible for that. My wife have to take that medicines regularly and they are prescribed from uae which is not available in india.
Now the airlines are offering to deliver the baggage after 3 days and that also my wife should travel all the way to the airport to collect it from there. This is pure negligence from the part of the airlines and irresponsible act. As a consumer our rights been violated and we had to suffer the complications due to that.
Therefore requesting the concerned authority to take necessary actions against the airlines.

Thanks & regards
Manish
[protected]

I am senior citizen eligible for concession on domestic flight when i tried online to book ticket for return journey from delhi (Sept.16, 2016) to mumbai (Sept.18, 2016)
Following is the detail of return fare with concession and without concession :-
The following table shows a breakdown of the return fare for each traveller type.
Senior citizen
Base fare per traveller inr 24, 586.00
Total taxes per traveller inr 1, 477.00
Total charges and fees per traveller inr 1, 795.00
Total per traveller inr 27, 858.00
Number of travellers 1
Total inr 27, 858.00

Price breakdown per traveller type
The following table shows a breakdown of the return fare for each traveller type.
Adult
Base fare per traveller inr 4, 234.00
Total taxes per traveller inr 256.00
Total charges and fees per traveller inr 1, 795.00
Total per traveller inr 6, 285.00
Number of travellers 1
Total inr 6, 285.00
Total price including taxes inr 6, 285.00

How funny concessional fare for senior citizen is
More expensive by 21, 573 /-

Any body could explain the reason???

In the last one month, me and my friends travelled by Air India flight three times.(Routes Goa-Chennai, Bangalore to Mumbai) All the three times, the flight was delayed.
Goa to Chennai - 9th June 2016, 18th June 2016

One of my friend faced a 9 hour delay in flight from Bangalore to Mumbai on 20th June 2016. When he asked them, they said they will give full refund and told him book a new flight (which was very expensive last minute). They didn't give him a lounge to take rest in. Why should the customer spend so much money when it's the airlines fault?

Respected Sir,
We have booked 11 seats in flight IX 348 for 24 May 2016 from Abu Dhabi to Calicut. Airline Confirmation No: RNOCDS, G1HPXO
Totally there are 11 passengers, 8 out of them are children and one of them is severely suffering by illness. There is a delay of more than 18 Hrs and none of the passengers were not informed about the delay by the Airline authority. And the Airline didn't provided any food and accommodation facility to the passengers. Thus hereby we kindly request to claim a reasonable compensation from the side of Airline.

Contact
E-mail: [protected]@gmail.com
Mob: [protected]