Air India Express Complaints & Reviews

After getting the boarding pass we two passengers namely komath zakkeer hussain, [boarding no. 133;flight ix 419;seat no.27b; 22/09/2016:cok to auh] and mundanvalappil ayithrumon;[boarding no.20 ;flight no. Ix 419 ;seat no.2d 22/09/2016, cok to auh] we requested express coordinator mr. Mathew, he did't do any alternative arrangment or board us on any other express flights supposed to leave in any destination in uae, instead of help he behaved...

This is to inform you that I had traveled on Air India Express IX540 9 Sep 2016 DXB-TRV, and the flight was not only late for around 5 hours but they missed my luggage. It is not about missing luggage only, but about the unhelpful staff who are not being honest, may be as per the instruction from AI.
I came for 7 days of leave wants to spend some quality time with my family, but the irresponsible and unhelpful nature of your TVR ground...

Further to attached email details of reservation, and flight cancellation of ix612 dated 04-aug-2016, you are requested to refund the unused trip amount.

No proper reply from dubai airport aie office or by email. To whom shall we contact at dubai office for refund. No response to our call to aie dubai sales office and by aie airport office.

Really i feel very shame that, our no one is ready to take responsibility....

Whomsoever it may concern,

I am manish an indian citizen working and residing in ras al khaimah, uae. Yesterday my wife traveled from ras al khaimah airport to calicut airport, kerala india. She went for medical treatment and was carrying the prescribed medicines from uae's doctors. As the medicines could not be carried over the hand baggage, she had to keep them along with the luggage and the check in process had done without...

I am senior citizen eligible for concession on domestic flight when i tried online to book ticket for return journey from delhi (Sept.16, 2016) to mumbai (Sept.18, 2016)
Following is the detail of return fare with concession and without concession :-
The following table shows a breakdown of the return fare for each traveller type.
Senior citizen
Base fare per traveller inr 24, 586.00
Total taxes per traveller...

In the last one month, me and my friends travelled by Air India flight three times.(Routes Goa-Chennai, Bangalore to Mumbai) All the three times, the flight was delayed.
Goa to Chennai - 9th June 2016, 18th June 2016

One of my friend faced a 9 hour delay in flight from Bangalore to Mumbai on 20th June 2016. When he asked them, they said they will give full refund and told him book a new flight (which was very expensive...

Respected Sir,
We have booked 11 seats in flight IX 348 for 24 May 2016 from Abu Dhabi to Calicut. Airline Confirmation No: RNOCDS, G1HPXO
Totally there are 11 passengers, 8 out of them are children and one of them is severely suffering by illness. There is a delay of more than 18 Hrs and none of the passengers were not informed about the delay by the Airline authority. And the Airline didn't provided any food and accommodation...

Out air india express flight ix-251 was booked for two person (Confirmation number 2qmd99) from mumbai international airport on 28th april 2016 schedule departure at 23:40 for sharjah.
We checked in well before departure time & got boarding pass too but as there was too long queue at immigration check & it took more than one hour. We request the security persons deputed there to gave us priority as our departure time was coming near...

Dear sir,

Du to my travel from sharjah to varansi, i am forgotten my valet in may bag, after that i have inform to luggage counter he told me that he con't do any think, i am requested him lot, and also air india stop but no body consider me i have lost my one month salary.
When i land in varansi then i checked my bag then i see i have lost my money. I am also inform the custom police he told me i can't do any think...

I have 2 tikets booked thru Cleartrip toDubai to travel on 12th May 2016 flight IX 248, Air India Express. I have e visa in hand . PNR K7KHNR. The airline want me to go to their mumbai airport office to verify visa and insert OK to board.
It is ridicuous and defeating the purpose of on line booking. It involves a cost of Rs 1400/- for me to travel to Air India office and half a day time.
No airline has such stupid demand. Hope...

Flight IX818 (IXE-MCT) was cancelled without any intimation, another flight to IXE-MCT was full. Airline Customer Service is requested me to take full refund.

i want to confirm the cancellation with the reason...

Francis ([protected]@yahoo.com)...

Late delivery of checked in baggage (more than 24hrs) at Kl airport from chennai IX622 Air tag number AI522276.So far 11 times we have communicated customer support airindia express through mail, but we did not get any proper answer from them. Customer service forwarded the Kuala Lumpur contact numbers unfortunately not getting any responses....

Dear Air India Team,

Recently I have noticed that the tricolor flag colours are different on IX-817. Marked Red Instead of Saffron . could you please advise why???...

After flight is cancelled by airlines thay are not giving money bak.
i made call twice and after more than one month they told me that uor refund is rejected without any valid reason.
i am not travelling as flight is cancelled still i will not get refund due to their technical reason.
very poor....

First of all just wanna say worst service by airindia.. My pnr is YL5TF flight no AI515 journey date[protected]. Have booked 3 tickets by mistake I wrong surname of one passenger. I contacted air India by waiting 20 mins on hold finally spoke to customer agent explained issue.. Wanted to cancel particular passenger. He told yes and passenger ticket got cancelled.. Later at airport they are telling whole itinerary got cancelled how can these...

My FFP Number is[protected]. I believe that from 1-Dec-15 you have started a new process of KYC verification for all the FFP members. I have uploaded my documents on 26-Dec and till date waiting for this verification to get over. Till then, if I login to your portal as a Frequent Flyer then I am not allowed to book tickets !! No call-center member can resolve this issue or give a date for the resolution. Indeed a New Year gift to FFP...

My mother Mrs. P. Surendranathan was aboard flight AI-682 on 21-Dec-15 from Kochi to Mumbai. Flight landed at Mumbai 10.45 ; however, 2 hrs after landing she has not yet got her checked-in baggage. The ground staff are saying there is some problem with the luggage. This is sheer waste of passengers' time that their problem is not resolved after repeated follow-up with staff at airport....

Greetings! I'm constrained to bring the following to your attention I flew IX211 Sun 27th Sep PNQ-DXB. If you look at the attached E-ticket it clearly shows that I've booked seat no. 15A and this is a paid seat. Please refer to the attached boarding pass. Your counter staff issued a boarding pass for me with seat no. 16E. Unfortunately for me I noticed this once I passed immigration. This was because the airport was pretty chaotic at that...

Hi my name is shinoj nair I have bad experience with your airline staff there are not helpful and they are not professional.if responsible person can call me anytime [protected] so I can give you a detailed information about my bad experience with your airlines No Thanks...

I, Satheesh M.R, travelled in Air India Express on 19 th September 2015 ( Confirmation number 1WKTXN, Flight no IX - 540 ) When I received my luggage in Trivandrum, from my luggage, Samsung Galaxy note 4, was found missing. Only empty box was there. There is a loss of Rs 40000 to me.It is a shame that there is no safety for our luggage here. If problem not resolved immediately, it wil be escalated to the apex level and with judiciary....